Top Customer Success Jobs in Boston, MA

The Senior Customer Success Manager will ensure customer satisfaction, build relationships, drive user engagement, and track customer goals. Responsibilities also include collaboration with internal teams and risk mitigation strategies.

The role involves managing strategic customer relationships, optimizing cybersecurity service investments, and ensuring customer preparedness through education and planning.

Lead and coach a team of Customer Success Managers to drive customer retention and long-term value, translating strategy into scalable execution while collaborating with cross-functional teams.

The Senior Customer Success Manager will lead enterprise customers in their digital employee experience journey, ensuring adoption of Nexthink's solutions and driving customer success through guidance and collaborative relationships.

The Customer Success Manager will manage a diverse portfolio, ensure user adoption, lead reviews, and develop strategies for client success.

The Customer Success Leader will manage a team, drive customer adoption, and build relationships with scientific and IT leaders in biotech.

The Customer Success Manager engages enterprise customers, driving adoption of SmartBear solutions and ensuring value realization through relationship management and stakeholder collaboration.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

Responsible for onboarding and training users at Strategic Accounts, ensuring high user adoption and retention while generating contract renewals and driving business value through strong customer relationships.

The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

The Senior Director of Public Sector Customer Success will lead a team to enhance customer experience, drive product adoption, and improve retention for public sector clients, ensuring alignment with GitLab's strategic objectives.

The Customer Success Manager will manage 50-100 accounts, drive growth, ensure onboarding, engage stakeholders, and identify expansion opportunities.

Serve as primary contact for enterprise fleet customers to drive adoption, retention, and expansion. Develop tailored success plans, enable customers through training and implementation support, monitor usage and health metrics, and lead renewals and upsell opportunities while collaborating with Sales, Product, CX, and Support to champion customer needs and outcomes.

Manage strategic relationships with enterprise customers to drive adoption and business value of Samsara's IoT platform. Create success plans, run executive business reviews and workshops, mentor teams, coordinate cross-functional stakeholders, and travel to customer sites to optimize safety, efficiency, and sustainability.

Lead customer success efforts by advising on research design, driving platform adoption, managing 1-3 Research Advisors, running high-impact projects, supporting retention and expansion, and advocating customer needs to product and engineering.

The Client Success Operations Associate provides first-line support to hospitality and e-commerce customers, handling tickets, troubleshooting technical issues, and documenting findings. They communicate effectively with clients and escalate issues as needed, while maintaining high-quality responses and participating in training and documentation efforts.

Responsible for leading Customer Success Operations, optimizing digital engagement through automation, and translating strategic goals into actionable plans. Collaborates with cross-functional teams to enhance customer experiences at scale.

The Senior Customer Success Manager at Arcadia manages a portfolio of enterprise customers, mentoring a team to enhance customer success through strategic implementations and strong relationships.

The VP of Customer Success manages technical programs, drives revenue growth, and leads a team to enhance client relationships and project delivery.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.

The Digital Customer Success Manager at mabl focuses on customer adoption, value realization, and retention through digital engagements, leveraging Gainsight and data analysis to improve customer health and collaboration with cross-functional teams.

The Client Success Manager will manage client relationships, ensuring satisfaction, overseeing program operations, and leading cross-functional collaboration to enhance client experiences and outcomes.