Top Customer Success Jobs in Boston, MA

The Client Associate assists Financial Advisors with client service, account management, and administrative support, while maintaining regulatory compliance.

The Implementation Consultant will manage customer implementations of the AcuityMD platform by configuring technical setups, creating SQL queries, facilitating customer training, and collaborating with cross-functional teams for effective project execution.

As a Solutions Engineer at AcuityMD, you will support sales by providing technical expertise and tailored solutions while ensuring customer satisfaction. Responsibilities include understanding customer needs, demonstrating products, and collaborating with various teams to drive product improvements.

The Senior IT Support Engineer will provide IT support, mentor team members, manage user technology security, resolve problems, and handle budget responsibilities.

The Customer Success Associate will enhance customer relationships, drive product adoption, manage accounts, and facilitate positive client experiences while identifying growth opportunities.

The Technical Support Engineer II will manage customer support tickets, communicate effectively, analyze technical issues, and collaborate with development teams to enhance products.

The Scaled Customer Success Manager will manage a high volume of accounts using data-driven strategies and tools to optimize customer engagement, retention, and satisfaction.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.

The Renewals Manager will manage customer renewals, drive retention and upselling, collaborate across teams, and forecast renewal metrics.

The Senior Director, Medical and Scientific Affairs Lead for mRNA Vaccines will guide strategic medical activities, lead a team, and partner with stakeholders to advance mRNA vaccine initiatives.

The role involves leading strategic communication for Pfizer Oncology, overseeing a team to create impactful scientific content, ensuring alignment with brand strategies and collaborating with stakeholders. Responsibilities include managing communication strategies, scientific content development, and engagement with internal and external partners.

The Lead Tech Support Consultant provides high-touch technical support to executives, managing end-user computing issues and maintaining strong client relationships while ensuring confidentiality and effectiveness in a team environment.

This role involves managing customer engagements, providing technical guidance, building relationships, and ensuring project success while driving data adoption.

Lead the design and development of instructional materials and learning experiences. Manage a global team and drive innovative learning solutions aligned with business goals, utilizing the ADDIE model and agile methodologies.