Top Customer Success Jobs in Boston, MA

The role involves managing strategic customer relationships, optimizing cybersecurity service investments, and ensuring customer preparedness through education and planning.

Lead and develop a team of Strategic Customer Success Managers, drive product adoption, and build executive-level customer relationships while enhancing operational efficiencies.

The Corporate Account Manager for SLED manages client relationships, drives sales growth, and ensures customer satisfaction through proactive engagement and advocacy.

As a Customer Success Advisor, you'll support customers using R7 products, ensuring effective experiences, resolving inquiries, and improving adoption metrics.

The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.

Own and improve post-sales operational processes across onboarding, adoption, support, renewals, and services. Build reporting and dashboards, partner on capacity planning and forecasting, configure CRM and post-sales systems, lead cross-functional initiatives, and drive data-driven workflow improvements.

The Customer Success Manager will manage strategic accounts, ensuring customer satisfaction and retention, guiding post-implementation experiences, and identifying expansion opportunities.

As a Customer Success Manager at Klaviyo, you will support customers by developing success plans, driving product adoption, and enhancing customer satisfaction through effective communication and problem-solving.

The Manager, Customer Success Engineering oversees Customer Success Engineers, driving customer engagement strategies, operational processes, and team development to enhance overall customer success and retention.

Lead and grow Customer Success teams in LATAM: hire and coach managers and CSMs, own account relationships, drive renewals and expansion, manage escalations, maintain forecasts, and build high-performing teams to improve retention and revenue.

The Senior Customer Success Manager at Arcadia manages a portfolio of enterprise customers, mentoring a team to enhance customer success through strategic implementations and strong relationships.

Lead AI-driven analysis bridging unstructured customer feedback and structured data to surface insights, drive retention, improve Care operations, build analytical playbooks, and influence senior leadership.

In this role, you will enhance customer engagement by developing relationships, driving product value, managing onboarding, and gathering feedback for improvements.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Lead the Americas Strategic Customer Success team, ensuring large enterprise clients derive maximum value from Semrush's services through strategic leadership and operational excellence.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

The Scaled Customer Success Manager will manage a high volume of accounts using data-driven strategies and tools to optimize customer engagement, retention, and satisfaction.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

As an Enterprise Customer Success Manager, you will enhance customer relationships, drive product adoption, and manage onboarding for strategic accounts, delivering measurable business results through effective communication and collaboration with cross-functional teams.

As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.

As a Customer Success Manager, you will onboard clients, manage strategic relationships, drive product adoption, monitor client health, and advocate for clients internally while conducting training sessions.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.

As a Customer Success Manager, you'll engage with Public Sector clients, driving renewals, mitigating risks, and ensuring customer success through strategic advice and relationship management.

The Customer Success Manager leads customer adoption of InterSystems software solutions, ensuring business value, satisfaction, and coordinating between multiple internal teams for effective support and growth.