Top Customer Success Jobs in Boston, MA

Manage strategic enterprise customer relationships, align Workday solutions with business goals, drive adoption and measurable value, and guide customers through AI journeys. Coordinate Sales, Services, and Product teams; engage executive stakeholders; resolve complex issues; manage escalations; and advocate for retention, expansion, innovation, and long-term ROI.

Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Drive product attachment and adoption for large enterprise customers through relationship management, onboarding, usage analysis, renewal risk mitigation, and cross-functional collaboration. Act as trusted advisor aligning customers' technical and business objectives to Datadog's observability and security offerings.

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Own relationships with 30–50 B2B SaaS accounts from onboarding through renewal and expansion. Drive adoption, retention, ROI, executive engagement, renewals, upsells, forecasting, and customer health in Salesforce. Partner with TAMs and internal teams on success plans, escalations, and customer advocacy. Use AI to automate workflows and improve scalability, while managing commercial negotiations and revenue-related KPIs.

Manage a scaled book of 40-50 mid-market accounts using product usage data and NPS to identify risk and expansion opportunities. Design and run one-to-many digital engagement programs (webinars, in-app guidance, Product University, email campaigns) to drive adoption and expansion. Collaborate with Sales, Product, and Marketing, document scalable playbooks, and serve as the client advocate to inform product and CS strategy.

Manage B2B customer relationships to drive product adoption, retention, expansion, and renewals. Onboard and enable clients, assess workflows and technology stacks, define success metrics, recommend data and product use cases, and advise on integration strategies. Create presentations and client communications, provide marketing and sales guidance, resolve issues with internal teams, and present recommendations to stakeholders ranging from end users to executives.

Leads a 90-person customer-facing organization across onboarding, implementation, training, adoption, customer success, support, and service delivery. Owns customer retention, renewal readiness, operational performance, transformation, and scalable delivery models across healthcare technology and SaaS products. Partners with executive leaders across Product, Sales, Marketing, Finance, Technology, and Content while developing multi-layered leadership teams and improving customer outcomes, efficiency, and revenue realization.

Drive customer onboarding, product adoption, satisfaction, retention, and expansion for assigned accounts. Monitor customer health, manage renewal risks, lead business reviews, identify upsell opportunities, provide customer training, and act as a trusted advisor. Collaborate with Sales, Product, Marketing, and internal teams to communicate customer insights, improve processes, and deliver actionable recommendations based on customer data.

Own the post-onboarding customer lifecycle by driving product adoption, retention, and growth. Build success plans, train clients, provide strategic account guidance, monitor customer health, conduct business reviews, and identify expansion opportunities. Collaborate with Product, Engineering, and Sales to resolve issues, communicate customer feedback, and ensure clients achieve their business goals using the shop management platform.

Lead onboarding and adoption for enterprise customers, build executive-level trusted advisor relationships, drive product value and growth, translate customer needs into product solutions, iterate onboarding strategy, quantify customer outcomes, and act as the voice of the customer to inform the roadmap.

A 12-month paid development program for graduating undergraduate seniors and master's students. Participants rotate through customer success functions including application engineering, sales enablement, project management, field service, and customer support while gaining exposure to sales, marketing, and product management. The program requires relocation to Natick, Massachusetts, frequent travel across the continental United States, technical and commercial training, and completion of an executive-presented group project. Participants transition into a full-time Cognex role after graduation.

Lead and grow a technical customer success team serving enterprise and mid-market engineering organizations. Manage performance, hiring, coaching, playbooks, portfolio metrics, customer escalations, renewals, expansions, and executive engagement. Partner cross-functionally with Sales, Solutions Architecture, Product, Engineering, and Marketing to improve customer outcomes and scale operations. The role requires technical credibility in DevOps, platform engineering, Kubernetes, CI/CD, Infrastructure as Code, and cloud environments.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Own end-to-end customer onboarding for nRF Cloud, managing implementation projects from kickoff through production rollout. Establish scope, milestones, timelines, and success criteria; align customer stakeholders and technical teams; identify and escalate risks; lead technical workshops and enablement; and improve onboarding processes. The role requires strong project management, technical fluency in firmware and embedded systems, and the ability to create momentum across engineering and executive audiences.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Manages strategic client relationships, ensuring value realization, adoption, retention, renewals, and account growth. Leads onboarding, develops success plans, monitors engagement and performance metrics, and provides proactive guidance to executive stakeholders. Collaborates with Sales, Product, Marketing, and Consulting teams while synthesizing client feedback to improve offerings. Maintains accurate Salesforce data and supports organizational change and product adoption.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Own executive relationships and strategic growth for national and jumbo healthcare accounts. Drive retention, renewals, revenue expansion, performance guarantees, client value realization, and executive business planning. Coordinate cross-functional teams, resolve escalated issues, monitor account health, maintain CRM data, and provide portfolio insights to leadership. The role requires strong financial acumen, strategic thinking, executive communication, and the ability to influence matrixed teams without direct reports.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.