Top Customer Success Jobs in Boston, MA

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Lead a team of Strategic Customer Success Managers, focusing on customer engagement, team development, operational execution, and strategic program building to enhance customer outcomes.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

Manage client onboarding, drive product adoption and retention, serve as primary customer contact, coordinate with support/sales/product, run QBRs, identify upsell/cross-sell opportunities, and advocate customer needs to influence product and service improvements.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Lead advisor-facing revenue growth and retention by managing relationships, onboarding partners, optimizing campaigns with data-driven insights, coordinating cross-functional teams, overseeing operations, forecasting revenue, and mentoring staff.

The role involves managing customer relationships, driving account retention, resolving issues, onboarding new customers, and sharing feedback internally.

Manage and deepen higher-education client relationships across a multi-state territory, conduct on-campus visits and annual reviews, liaise between clients and internal teams, use data and AI-enabled analytics to drive client ROI, support account strategy and identify upsell opportunities, represent Jenzabar at regional events, and travel frequently (50–75%).

As a Customer Success Manager, you'll drive customer adoption of GitLab's DevSecOps platform by guiding clients on best practices, monitoring KPIs, and building strong relationships to enhance satisfaction and advocacy.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Customer Success Manager oversees customer relationships, ensuring seamless transitions from launch to renewal while enhancing customer satisfaction and loyalty.

As a Senior Customer Success Manager, you will manage high-value accounts, drive adoption of solutions, ensure customer success, and advocate for customer needs, while collaborating with internal teams to improve services.

Serve as primary CSM for a mid-market portfolio within a three-person account pod. Drive platform adoption, monitor HRM maturity, maintain Gainsight health scores, support onboarding and technical escalations, prepare business review materials, surface expansion signals, and coordinate executive sponsor engagements to improve retention and growth.

The Customer Success Manager will manage customer relationships, drive retention, enhance engagement, and ensure effective onboarding of PagerDuty solutions post-sale.

Lead and scale post-sale customer success for a B2B SaaS business. Define strategy, drive retention and NRR, build scalable onboarding/adoption/renewal models, improve operations with analytics and automation, partner cross-functionally, and hire and develop a high-performing team to increase adoption, reduce churn, and grow recurring revenue.

Manage agency and client relationships, oversee campaign setup and execution across platforms, monitor performance and reporting, troubleshoot technical/operational issues, identify risks and upsell opportunities, and deliver strategic recommendations to drive client value and campaign success.

Post-sales technical expert driving adoption and measurable outcomes for GenAI applications. Guide onboarding, increase consumption, monitor customer health, deliver technical enablement and workshops, troubleshoot code/logs, advocate customer needs to product/engineering, and collaborate with account teams to ensure value realization and reduce churn.

Manage a portfolio of 20-40 enterprise manufacturing customers to drive retention, expansion, adoption, and ROI. Build multi-level customer relationships, create strategic success plans, lead multi-site rollouts, present data-driven insights to executives, own renewals and forecasting, and partner cross-functionally to influence product and ensure seamless outcomes.

As a Customer Success Manager, you'll support restaurant partners through onboarding, troubleshooting, and improving customer processes while documenting feedback for product development.

The Senior Customer Success Manager will engage with enterprise retail clients to ensure successful onboarding, retention, and growth while managing relationships and acting as a product advocate.

The Customer Success Manager will drive product adoption for strategic clients, manage relationships, and ensure successful outcomes through data insights and collaboration with internal teams.

Provide responsive, empathetic support across email, phone, chat, and social channels; troubleshoot orders, technical and billing issues; escalate complex cases; document interactions; create support content; collaborate with engineering, product, and sales to improve customer outcomes in a remote, shift-based environment.

Manage a large pooled book of eCommerce merchants using AI tooling to prioritize outreach, prevent churn, qualify expansion leads, run consultations, and deliver one-to-many engagement like webinars and campaigns to drive net retention.