Top Customer Success Jobs in Boston, MA

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Leads the global customer success function for digital and AI-enabled capabilities. Develops strategy, builds and coaches teams, establishes onboarding and adoption playbooks, measures customer health and realized business value, and drives sustained product and feature adoption. Partners with senior stakeholders, product and delivery teams to enable change, address adoption barriers, communicate outcomes, and scale effective practices across business groups and regions.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Own and scale Black Kite’s global Customer Success function, including strategy, organization design, segmentation, customer health, retention, expansion, budgeting, and talent development. Lead two Senior Directors and the broader CSM organization while owning GDR and NDR outcomes. Drive AI adoption across customer workflows, represent Customer Success at the executive level, and partner cross-functionally with Sales, Product, Marketing, Finance, and Engineering.

Own enterprise customer relationships from onboarding and implementation through adoption, renewals, and expansion. Lead deployments, coordinate technical and customer stakeholders, conduct training and onsite visits, monitor product usage and outcomes, resolve implementation issues, and develop scalable customer success processes. The role supports retail customers using indoor positioning technology to improve inventory visibility and store efficiency.

Manages Customer Success Engineering for GitLab, an intelligent DevSecOps orchestration platform. The provided description contains no specific responsibilities or qualifications, but indicates a remote role supporting GitLab’s customer success and technical product environment. GitLab emphasizes AI-enabled workflows, collaboration, professional development, and employee benefits.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Manage end-to-end customer implementation and adoption projects for healthcare organizations. Build and maintain project plans, track deliverables, capture decisions, coordinate internal and customer teams, identify risks, prepare meetings and business reviews, manage technical reviews, produce reports, and triage customer requests. The role supports multiple Community Health Worker program launches and requires strong organization, communication, live note-taking, and project management skills.

Manage strategic enterprise accounts across K-12 districts, driving platform adoption, gross and net dollar retention, expansion, and customer outcomes. Build trusted relationships with district leaders and educators, analyze usage and outcomes, develop joint success plans, lead training, identify upsell opportunities, mitigate churn, and advocate for customer needs with product and engineering teams. The role requires deep understanding of AI in education, consultative account management, data-informed decision-making, and executive stakeholder engagement.

Manages relationships with key enterprise restaurant clients, supports POS demonstrations, onboarding, implementation, training, and issue resolution. Identifies upsell and expansion opportunities while gathering client feedback and coordinating with Sales, Product, Engineering, Technical Support, and Operations teams. Leads recurring client meetings, documents requirements, and ensures timely follow-up. Requires advanced Excel and PowerPoint skills, CRM familiarity, strong communication and problem-solving abilities, and fluency in English, Vietnamese, and Mandarin.

Owns customer success, retention, and expansion for strategic channel partner portfolios and end customers. Leads governance, executive business reviews, escalations, account planning, and cross-functional service delivery across cloud, security, digital, and managed services. Interprets FinOps and CSP insights for stakeholders, identifies growth opportunities, and influences services pipeline. Requires strong customer leadership, business judgment, cloud financial management knowledge, and experience in managed services and partner models.

Manage customer relationships as a trusted technical partner, oversee major incident communications, analyze customer data and renewal risks, advocate internally for customer needs, monitor product adoption, and recommend solutions aligned with business objectives. The role requires hands-on customer success work, occasional travel to customer sites, and limited after-hours or weekend coverage.

Own enterprise customer relationships from onboarding through renewal and expansion. Manage account health, conduct strategic business reviews, coordinate cross-functional launches, drive upsell and cross-sell revenue, negotiate contracts, and represent customer needs internally to influence product decisions.

Own onboarding, retention, expansion, and ongoing success for high-value international enterprise and mid-market clients across EMEA, India, and selected Asian markets. Lead implementations, monitor account health, coordinate cross-functional support, manage proactive client communication, and improve international Customer Success processes. The role requires independent relationship management in a remote environment and close collaboration with Sales, Product, Support, Operations, and Solutions Engineering.

Leads a regional customer success organization comprising Technical Account Managers and Customer Success Operations Managers. Develops customer success strategies, strengthens customer relationships, tracks performance metrics, manages retention risks, gathers feedback, and collaborates with Sales, Product, Marketing, and Support. Reports outcomes to senior leadership while driving customer satisfaction, product adoption, revenue growth, and retention.

Manage post-sale relationships for EverHealth SaaS customers, driving product adoption, retention, satisfaction, expansion, and revenue growth. Develop customer success plans, monitor usage, identify upsell and cross-sell opportunities, facilitate internal and external collaboration, solve customer problems, recommend effective product workflows, and maintain expertise across EverHealth platforms. The role requires service delivery and relationship management experience, preferably in SaaS and healthcare, and may involve travel to company offices.

Manage strategic enterprise customer accounts from purchase through measurable outcomes. Build success plans, drive product adoption, monitor account health, mitigate risks, lead executive success reviews, manage escalations, and coordinate cross-functional teams. Partner with Sales and Renewals on retention and expansion, collect customer feedback, develop advocacy opportunities, and guide customers in applying BeyondTrust’s cybersecurity solutions effectively.

Own strategic enterprise customer relationships for Prisma, driving retention, platform adoption, revenue expansion, and measurable client outcomes. Build executive and operational stakeholder relationships through frequent in-person engagement, lead business reviews, monitor account health, identify upsell and cross-sell opportunities, coordinate cross-functional issue resolution, maintain CRM intelligence, and improve customer success processes and reporting.

Owns a portfolio of strategic merchant accounts, driving retention, revenue growth, renewals, expansion, adoption, and customer advocacy. Serves as a trusted advisor on payment strategies, negotiates complex contracts, presents to executive stakeholders, resolves complex customer scenarios, and coordinates internal teams to deliver customer outcomes and commitments.

Manage long-term B2B SaaS customer relationships across the lifecycle, driving adoption, retention, and account growth. Lead training, enablement sessions, cadence calls, and executive business reviews. Build strategic account plans, resolve escalated issues, advocate for customer needs, and collaborate with sales, professional services, customer care, and product teams. Identify scalable improvements and use customer data and KPIs to forecast attrition and improve outcomes.

Own customer success relationships for a SaaS facilities-management platform. Responsibilities include developing success plans, driving product adoption, monitoring customer health, identifying risks and expansion opportunities, coordinating escalations, advocating for customers, leading strategic meetings, and partnering with Sales, Support, Product, and Professional Services. The role requires platform expertise, strong communication, consultative relationship management, organizational skills, and effective use of CRM and customer-success systems.

Owns Resi’s post-sale customer success function, including onboarding, support, retention, expansion, team leadership, strategic planning, budgeting, automation, and client health management. The Director will build scalable customer success processes, lead cross-functional coordination, oversee key accounts, and drive gross and net revenue retention for a B2B software and managed-services platform.

Own a portfolio of 20–25 mid-market and enterprise accounts from implementation handoff through renewal and expansion. Build executive relationships, drive adoption and business outcomes, manage customer health and escalations, lead renewals, and identify expansion opportunities. Serve as a product and workflow consultant, deliver enablement, translate customer feedback into product recommendations, and collaborate with Sales, Support, Product, and Engineering.