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Top Customer Success Jobs in Boston, MA

4 Days AgoSaved
Hybrid
Boston, MA
Junior
Junior
eCommerce • Information Technology • Marketing Tech • Software
The Customer Success Manager supports customers' goals by optimizing product use, driving adoption, and ensuring positive experiences to achieve retention and growth targets.
Top Skills: Customer Success SoftwareSaaS
Reposted 4 Days AgoSaved
Hybrid
Boston, MA
118K-160K
Senior level
118K-160K
Senior level
Cloud • Healthtech • Social Impact • Software • Biotech
The Product Support Leader will manage customer support operations, build and scale a regional support team, and ensure high-quality service and communication with customers. They will address customer escalations, monitor support metrics, and collaborate with internal teams to improve support processes and customer satisfaction.
Reposted 2 Days AgoSaved
Remote
Boston, MA
Senior level
Senior level
Big Data • Fitness • Healthtech • Software • Analytics • Energy
The Director, Enterprise Partnerships oversees complex client partnerships, driving customer satisfaction and platform adoption while ensuring alignment with strategic goals.
Top Skills: AnalyticsData IntegrationData PlatformsHealthcare Technology
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Reposted 4 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
108K-144K Annually
Senior level
108K-144K Annually
Senior level
Artificial Intelligence • Cloud • Software • Cybersecurity
Manage and mentor a Technical Escalation Engineering team, addressing high priority customer issues, leading technical discussions, and refining product solutions.
Top Skills: ConfluenceJIRAZendesk
5 Days AgoSaved
In-Office
Boston, MA
24-24
Entry level
24-24
Entry level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
As a Field Technician, you'll install and service DISH equipment in customers' homes, provide tech education, and ensure a positive customer experience.
Reposted 5 Days AgoSaved
In-Office or Remote
Boston, MA
31-33
Junior
31-33
Junior
HR Tech • Information Technology • Software
The Senior User Operations Specialist will resolve technical issues, provide customer support, assist with training, and enhance user operations efficiency.
Top Skills: SaaSSalesforceSQLZapier
6 Days AgoSaved
Hybrid
Boston, MA
Senior level
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
The Customer Journey Director will strategize, design, and execute customer journey processes, enhance retention and consumption, and collaborate across post-sales functions utilizing data analysis.
Top Skills: GainsightHubspotSalesforce
7 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Machine Learning • Software
Lead mabl's global Customer Success Team, focusing on renewals, upsells, and client relationships while developing strategic plans and educating customers.
Top Skills: AILow-Code PlatformsSaaSTest Automation
Reposted 9 Days AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Cloud • Healthtech • Software
The QA Lead will mentor a global team, ensure product quality, handle client issues, and collaborate with cross-functional teams.
Top Skills: Automation ToolsCypressDefect Tracking SystemsJIRAQa MethodologiesSeleniumTest Management Tools
Reposted 9 Days AgoSaved
Hybrid
Boston, MA
Senior level
Senior level
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Design and develop blended learning content for Customer Service training at Chewy. Collaborate with SMEs, manage projects, and mentor junior team members.
Top Skills: AdaptAdobe After EffectsAdobe AnimateAdobe IllustratorAdobe PhotoshopAdobe PremiereArticulate RiseArticulate StorylineAsanaCamtasiaCSSElucidatEvolveHTMLJavaScriptJIRALearning Management SystemsMS OfficeSmartsheetVyondXapi
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