Top Customer Success Jobs in Boston, MA

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Lead GC AI’s global Customer Success and Support organization through rapid growth. Own post-sale strategy, team structure, staffing, compensation, support operations, customer tiering, onboarding, renewals, expansion, retention, escalations, advisory programs, and customer feedback loops. Build dashboards and health scores, partner with Sales on revenue retention, and collaborate with Product and Engineering to convert customer insights into roadmap priorities.

Support North American customers using Catapult and Perch sports performance technologies. Responsibilities include onboarding, training, workshops, product demonstrations, customer health management, issue resolution, data analysis, sport science recommendations, and identifying retention and growth opportunities. The role partners with Commercial, Product, Technical Support, and Sport Science teams while communicating customer feedback and product insights to internal stakeholders.

Manage strategic enterprise customer relationships, align Workday solutions with business goals, drive adoption and measurable value, and support AI consumption. Coordinate Sales, Services, and Product teams; engage executive stakeholders; resolve complex issues; manage escalations; monitor customer outcomes; and advocate for retention, expansion, and innovation.

Manage enterprise healthcare customer relationships, drive Workday product adoption, develop success plans, oversee SaaS implementations, resolve escalations, and align executives and internal teams. The role requires deep SaaS and healthcare expertise, Workday or comparable enterprise application experience, strong communication skills, and the ability to support customer retention, expansion, and advocacy. Travel up to 30% is required.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Own strategic relationships with complex enterprise customers, driving platform adoption, retention, growth, and measurable security outcomes. Analyze customer data, resolve complex challenges, guide customers through change, and advise on vulnerability disclosure and bug bounty programs. Partner with Sales, Product, and Technical Services on expansions and customer initiatives. Contribute to scalable customer success practices, mentor colleagues, and improve customer experience across the organization.

Manage SMB customer relationships for Similarweb’s Market Intelligence solution, driving product adoption, retention, renewals, upsells, and cross-sells. Develop customer strategies using platform data, identify business growth opportunities, source new contacts, and help customers achieve their goals and KPIs. The role combines customer success, account management, and quota-based inside sales responsibilities.

Manage a portfolio of approximately 100 North American SaaS customers, driving product adoption, onboarding, retention, renewals, and satisfaction. Identify account risks, monitor usage and health metrics, handle escalations, and coordinate resolutions with internal teams. Deliver customer education through webinars and guides, maintain strong client relationships, and collaborate with sales and product teams to share insights and improve business outcomes.

Manages a portfolio of software customers, building relationships, driving product adoption, supporting retention, and helping clients achieve business outcomes. Responsibilities include technical account planning, client meetings, business reviews, best-practice guidance, data-driven recommendations, issue resolution, and identifying expansion opportunities. The role collaborates with account executives and cross-functional teams while maintaining customer satisfaction and achieving performance goals.

Own post-sale customer relationships, onboarding, renewals, account health, and expansion for industrial technology accounts. Advise engineering, quality, and operations stakeholders on manufacturing improvements, quantify product ROI, lead business reviews, manage technical solution delivery, mitigate churn, and identify growth opportunities. The role combines engineering or manufacturing expertise, customer success, commercial judgment, and executive-level communication.

Manage customer relationships for Workday Planning solutions, helping clients realize product value, increase adoption, and drive retention. Serve as a trusted advisor by quantifying outcomes, answering business questions, sharing best practices, identifying growth opportunities, and developing strategic goals. Collaborate with Sales, Services, Support, Product, and Enablement teams while managing executive-level relationships and customer checkpoints.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, account strategies, and executive relationships. Coordinate cross-functional resources to resolve challenges, track account health and deployments in Gainsight, document success stories, and provide leadership with account insights. The role requires strong communication, presentation, organizational, problem-solving, and technical solution-alignment skills.

Own a portfolio of approximately 20 complex enterprise accounts, driving renewals, retention, adoption, expansion, and customer satisfaction. Build executive relationships, develop customer success plans, resolve escalations, and partner with Sales and Product leadership on product improvements and go-to-market strategy. Lead customer communities and regional events, travel to meet customers, and mentor junior customer success managers while exceeding retention and revenue targets.

Manage and coach a team of Strategic GTM Success Managers serving enterprise customers. Lead customer success strategy, account planning, ROI demonstration, executive engagement, KPI performance, escalations, and operational improvements. Partner with Sales and Account Management on account strategy and expansion opportunities, while translating customer insights into product feedback and roadmap influence. The role requires strong data fluency, consultative coaching, technical product knowledge, and leadership in a hybrid environment.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Owns EULER’s post-sale customer success strategy, retention, expansion, adoption, and churn outcomes. Leads and develops the Customer Success team, builds scalable lifecycle playbooks, defines health scoring and success standards, manages strategic accounts, and partners with Sales, Product, and Engineering. The role also oversees customer reporting, risk identification, hiring, onboarding, and continuous improvement in a high-growth B2B SaaS environment.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Leads customer success strategy for complex Defense Industrial Base accounts. Builds executive relationships, develops success plans, orchestrates Microsoft resources, drives Azure and Microsoft solution adoption, accelerates consumption, manages escalations, mitigates delivery risks, and improves customer health and retention. Partners with sales, engineering, support, and delivery teams while influencing stakeholders without direct authority.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Own strategic customer relationships, adoption, outcomes, renewals, and expansion for enterprise accounts. Lead executive business reviews and escalations while diagnosing technical issues hands-on. Design ServiceTitan configurations, workflows, reporting, data solutions, and integrations; collaborate with Implementation, Support, Product, and Engineering to resolve issues. Use SQL, reporting, and AI tools to identify patterns, create scalable solutions, and develop reusable documentation and enablement assets.

Build and maintain enterprise client relationships as a trusted post-sale advisor. Develop client success plans, support onboarding and training, resolve challenges, monitor satisfaction, coordinate across internal teams, support business reviews, track engagement in CRM platforms, and identify opportunities for expanded services and account growth.

Leads a seven-person Customer Success team across named and pooled engagement models. Responsibilities include coaching, hiring, workload allocation, queue health, adoption, churn and downgrade reduction, escalation management, expansion opportunity identification, reporting, CRM data quality, and continuous improvement of CS plays and workflows. The role partners cross-functionally with Support, Product, Implementation, and Sales and requires up to 25% travel.