Top Customer Success Jobs in Boston, MA

As an Engagement Manager, you will lead customer success for Cradle's largest clients in biopharma and biotech, ensuring they achieve measurable success in their protein R&D portfolios by building relationships and guiding strategic adoption of the platform.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Leads and develops a team of 5–10 Customer Success Managers serving strategic enterprise accounts. Responsibilities include coaching, driving adoption, expansion, retention, customer satisfaction, executive engagement, escalation management, forecasting, and building scalable success processes and playbooks. Partners with Sales, Applied AI, Product, Engineering, and Marketing to improve customer outcomes and product adoption while supporting hiring, performance management, customer advocacy, and responsible AI deployment.

Leads Videa’s post-sale customer success and expansion engine for enterprise and mid-market DSO accounts. Oversees onboarding, customer health, strategic account relationships, pilots, rollouts, cross-selling, QBRs, ROI analysis, and revenue expansion. Builds and mentors the Account Management organization, establishes lifecycle processes and performance metrics, and partners with Sales, Product, Marketing, Partnerships, and Clinical Success to improve customer value and shape product direction.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Leads a Customer Resilience team supporting enterprise accounts throughout onboarding, adoption, growth, renewal, and escalations. Responsibilities include hiring, coaching, performance management, account strategy, customer health oversight, renewal and adoption targets, process improvement, cross-functional collaboration, executive escalation management, and reporting portfolio metrics to senior leadership.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Manage a portfolio of nonprofit and public-sector clients using Salesforce and related technologies. Build trusted advisor relationships, drive CRM adoption and retention, oversee support and escalations, lead roadmap and strategy meetings, identify expansion opportunities, deliver training, document processes, and coordinate small projects and technical services with internal consultants.

Manage a portfolio of enterprise retail customers post-sale to drive onboarding, adoption, retention, and expansion. Lead implementations, deliver training, handle escalations, track milestones for billing, collaborate with Product/Engineering, run QBRs, and own renewals and customer health.

Manage a portfolio of medium-sized and lower-tier customers across Rhode Island and southeastern Massachusetts. Serve as the primary account contact, resolve routine issues, coordinate with sales, support, and operations, and conduct virtual and in-person performance reviews. Drive retention, product adoption, customer growth, upselling, and cross-selling by monitoring health metrics, identifying customer needs, collecting feedback, and developing churn-prevention strategies.

Leads strategic client relationships for Inmar’s Martech solutions, serving as a senior advisor and thought partner. Owns account planning, strategic narratives, audience targeting, insights, QBRs, and long-term growth strategies. Aligns Sales, Client Success, Product, Analytics, and activation teams around client objectives. Builds executive relationships, supports renewals and expansions, identifies growth opportunities, and translates consumer, category, brand, and shopper insights into actionable recommendations.

Manage strategy and execution of digital promotions for assigned CPG clients. Build trusted client relationships, align campaigns with goals, monitor performance, deliver data-driven recommendations, and support renewals and revenue growth. Coordinate with sales and cross-functional teams to execute campaigns, resolve issues, manage proposals, billing, reporting, and Salesforce opportunities. Develop client-ready materials, analyze post-campaign results, and maintain expertise in digital promotion trends, technologies, and regulations.

Manages client engagement across proposals, contracts, study execution, change orders, invoicing, and feedback. Coordinates with business development, scientific, finance, IT, and service-line teams to resolve issues, maintain accurate CRM records, support client communications, and improve operational processes. Uses Zoho CRM/ERP data and automation to enhance reporting, workflow efficiency, client experience, and long-term relationships.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Support North American customers using Catapult and Perch sports performance technologies. Responsibilities include onboarding, training, workshops, product demonstrations, customer health management, issue resolution, data analysis, sport science recommendations, and identifying retention and growth opportunities. The role partners with Commercial, Product, Technical Support, and Sport Science teams while communicating customer feedback and product insights to internal stakeholders.

Manage strategic enterprise customer relationships, align Workday solutions with business goals, drive adoption and measurable value, and guide customers through AI journeys. Coordinate Sales, Services, and Product teams; engage executive stakeholders; resolve complex issues; manage escalations; and advocate for retention, expansion, innovation, and long-term ROI.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Own adoption, retention, and expansion across a pooled portfolio of scaled customers through digital-first programs. Provide technical API integration guidance, troubleshoot issues, run demos, and create reusable enablement assets. Design automated customer journeys, webinars, self-service resources, and workflows that accelerate activation. Monitor usage and health data, identify expansion opportunities, report KPIs, and build scalable systems that reduce recurring manual work.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.