Top Customer Success Jobs in Boston, MA

The Customer Success Manager supports customers' goals by optimizing product use, driving adoption, and ensuring positive experiences to achieve retention and growth targets.

The Product Support Leader will manage customer support operations, build and scale a regional support team, and ensure high-quality service and communication with customers. They will address customer escalations, monitor support metrics, and collaborate with internal teams to improve support processes and customer satisfaction.

The Director, Enterprise Partnerships oversees complex client partnerships, driving customer satisfaction and platform adoption while ensuring alignment with strategic goals.

Manage and mentor a Technical Escalation Engineering team, addressing high priority customer issues, leading technical discussions, and refining product solutions.

As a Field Technician, you'll install and service DISH equipment in customers' homes, provide tech education, and ensure a positive customer experience.

The Senior User Operations Specialist will resolve technical issues, provide customer support, assist with training, and enhance user operations efficiency.

The Customer Journey Director will strategize, design, and execute customer journey processes, enhance retention and consumption, and collaborate across post-sales functions utilizing data analysis.

Lead mabl's global Customer Success Team, focusing on renewals, upsells, and client relationships while developing strategic plans and educating customers.

The QA Lead will mentor a global team, ensure product quality, handle client issues, and collaborate with cross-functional teams.

Design and develop blended learning content for Customer Service training at Chewy. Collaborate with SMEs, manage projects, and mentor junior team members.