Top Customer Success Jobs in Boston, MA

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Leads Customer Success strategy for Workforce and Insurance customers, managing seven CSMs and enterprise relationships. Owns retention, net revenue retention, expansion, customer journey optimization, segmentation, executive business reviews, strategic account plans, and Sales-to-CS coordination. Uses customer data, automation, and AI-enabled tools to improve efficiency and outcomes. Coaches a distributed team, manages organizational change, and partners cross-functionally to reduce churn and drive customer value.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Manage post-sale relationships with merchant partners, driving retention, product adoption, upsells, cross-sells, revenue growth, and account health. Conduct performance reviews, address client needs, gather feedback, and coordinate with internal teams to resolve issues and execute client strategies. Maintain product expertise while aligning client goals with company priorities.

Manage strategic enterprise SaaS accounts, guiding implementation, adoption, value realization, renewals, and expansion. Build relationships with business and IT executives, create customized success plans, monitor customer health, mitigate risks, and deliver business reviews. Partner with Sales, Professional Services, and Solution Integrators to ensure successful deployments and achieve retention and growth targets.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Own relationships, health, retention, and growth for enterprise carrier customers. Responsibilities include executive business reviews, performance reporting, escalation management, roadmap alignment, expansion opportunities, compliance documentation, audit responses, and cross-functional coordination with Product, Engineering, Implementation, Compliance, and Sales. The role also mentors Customer Success Associates and requires travel for solution workshops, leadership events, and customer reviews.

Own a blended portfolio of client success and outsourced sales development programs. Manage client relationships, align program strategy, coordinate cross-functional delivery, oversee timelines and budgets, coach SDR teams, develop sales enablement resources, monitor CRM reporting and dashboards, present business reviews, and drive retention, renewals, upsells, and cross-sells.

Manage customer relationships for Workday Planning solutions, helping clients realize product value, increase adoption, and drive retention. Serve as a trusted advisor by quantifying outcomes, answering business questions, sharing best practices, identifying growth opportunities, and developing strategic goals. Collaborate with Sales, Services, Support, Product, and Enablement teams while managing executive-level relationships and customer checkpoints.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Manage a portfolio of enterprise and mid-market customers, owning onboarding, adoption, retention, renewals, and expansion. Build account plans, lead business reviews, advise stakeholders on Redpoint solutions, coordinate Sales, Services, Support, and Product teams, and identify risks and opportunities. Support customer data readiness, identity resolution, campaign orchestration, personalization, and AI use cases while communicating feedback internally and protecting customer value.

Manage strategic enterprise customer accounts from onboarding through renewal and expansion. Develop success plans, analyze usage and health metrics, conduct product demonstrations and business reviews, reduce churn, and coordinate with Sales, Renewals, Product, and Technical Support. The role requires building trusted partnerships, driving adoption and ROI, and proactively addressing account risks. Occasional travel of 20–30% is required for customer meetings and training.

Own post-sale success, retention, adoption, and expansion for strategic OEM and insurance partners. Serve as a C-suite advisor, lead executive reviews, guide integrations and enablement, identify expansion opportunities, monitor adoption and risk signals, and influence product strategy. The role also develops scalable customer success playbooks, mentors team members, and collaborates across Sales, Product, Engineering, and Services to drive predictable partner growth.

Manages complex, high-value enterprise customer relationships and strategic account plans. Advises C-suite stakeholders on cyber risk outcomes, leads executive business reviews, drives renewals and expansion, develops thought leadership, mentors junior CSMs, and improves customer success processes and team practices.

Own the full customer account lifecycle from onboarding through renewal and expansion. Manage customer health, adoption, retention, and growth across enterprise and commercial accounts. Build strategic account plans, lead outcome-based business reviews, engage executive stakeholders, identify expansion opportunities, and intervene proactively against churn risk. The role requires cybersecurity and risk management knowledge, strong executive communication, data-driven decision-making, and collaboration with sales, support, and product teams.

Manage strategic relationships with complex, high-value customers and drive retention, expansion, and transformational outcomes. Responsibilities include developing multi-year account plans, conducting executive business reviews, advising C-suite stakeholders on cyber risk, identifying expansion opportunities, leading thought leadership, mentoring junior CSMs, and improving customer success processes. The role requires strong cybersecurity expertise, executive communication, strategic account management, and cross-functional influence.

Own strategic post-sale relationships for major Onshape enterprise customers, guiding deployment, adoption, value realization, renewal, expansion, and advocacy. Build executive relationships, success plans, and account strategies; lead complex implementations and change initiatives; coordinate cross-functional teams; identify and mitigate risks; uncover expansion opportunities; and provide structured customer feedback to product teams. The role requires enterprise customer success experience, strong program leadership, business acumen, analytical judgment, and 20% travel.

Manage enterprise client relationships as the primary customer contact, supporting platform adoption, communicating ROI, identifying usage trends and churn risks, and recommending products and support. Build trusted partnerships with business and IT decision-makers, maintain engagement records, deliver product insights, and develop customer success or rescue plans. The role is remote with 20–30% travel and requires strong consultative selling or customer success experience.

Manage the customer lifecycle across onboarding, training, adoption, engagement, and renewal support. Drive platform usage, retention, value realization, and account growth through proactive engagement plans and analytics. Maintain Salesforce account profiles, deliver product training, identify client needs, share feedback with Product teams, and serve as a trusted advisor to senior stakeholders. Track outreach using CRM and cadence tools while supporting strategic accounts and client satisfaction.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.