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Top Customer Success Manager Jobs in Boston, MA

Reposted An Hour AgoSaved
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In-Office or Remote
Boston, MA
Easy Apply
120K-160K Annually
Mid level
120K-160K Annually
Mid level
Healthtech • Software
The Customer Success Manager will manage a diverse portfolio, ensure user adoption, lead reviews, and develop strategies for client success.
Top Skills: AmplitudeGainsightLookerOmniPlanhatVitaly
Reposted 4 Days AgoSaved
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In-Office
Boston, MA
Easy Apply
106K-115K Annually
Mid level
106K-115K Annually
Mid level
Cloud • Internet of Things • Software • App development • Automation
The Customer Success Manager engages enterprise customers, driving adoption of SmartBear solutions and ensuring value realization through relationship management and stakeholder collaboration.
Reposted 5 Days AgoSaved
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Hybrid
Boston, MA
Easy Apply
86K-118K Annually
Mid level
86K-118K Annually
Mid level
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
As a Customer Success Manager, you'll build relationships with customers, drive product adoption, and upsell opportunities while collaborating internally. Fluency in Portuguese is essential.
Reposted 6 Days AgoSaved
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Hybrid
Boston, MA
Easy Apply
66K-123K Annually
Mid level
66K-123K Annually
Mid level
Artificial Intelligence • Cloud • Insurance • Software • Database • Conversational AI • Generative AI
The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.
7 Days AgoSaved
Easy Apply
In-Office or Remote
Boston, MA
Easy Apply
160K-210K Annually
Senior level
160K-210K Annually
Senior level
Healthtech • Software
Responsible for onboarding and training users at Strategic Accounts, ensuring high user adoption and retention while generating contract renewals and driving business value through strong customer relationships.
Top Skills: SQL
9 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
120K-140K Annually
Senior level
120K-140K Annually
Senior level
Enterprise Web • Hardware • Internet of Things • Software
The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.
Reposted 3 Days AgoSaved
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Remote or Hybrid
Boston, MA
Easy Apply
89K-120K Annually
Mid level
89K-120K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.
Top Skills: IotSaaS
Reposted 3 Days AgoSaved
Remote
Boston, MA
78K-138K Annually
Mid level
78K-138K Annually
Mid level
Marketing Tech • Software
The Customer Success Manager will manage relationships with SMB to mid-market customers, ensuring their satisfaction and retention through proactive support and strategic guidance.
Top Skills: Cs PlatformsSalesforceTableau
Reposted 4 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Legal Tech • Software • Generative AI
The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.
Top Skills: Legal TechSaaS
Reposted 4 Days AgoSaved
Remote or Hybrid
Boston, MA
100K-100K Annually
Mid level
100K-100K Annually
Mid level
Artificial Intelligence • Machine Learning • Software
The Digital Customer Success Manager at mabl focuses on customer adoption, value realization, and retention through digital engagements, leveraging Gainsight and data analysis to improve customer health and collaboration with cross-functional teams.
Top Skills: Ci/Cd PipelinesGainsightSaas Metrics
Reposted 4 Days AgoSaved
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Remote
Boston, MA
Easy Apply
95K-103K Annually
Mid level
95K-103K Annually
Mid level
Healthtech • Software
The Client Success Manager will manage client relationships, ensuring satisfaction, overseeing program operations, and leading cross-functional collaboration to enhance client experiences and outcomes.
Top Skills: ConfluenceGoogle SuiteJIRASalesforce
Reposted 5 Days AgoSaved
Remote or Hybrid
Boston, MA
5-5 Annually
Senior level
5-5 Annually
Senior level
Information Technology • Sales • Security • Cybersecurity • Automation
As an Enterprise Customer Success Manager, you will manage relationships with 30-40 Enterprise customers, ensuring their success through onboarding, adoption, and strategic account planning while advocating for their needs internally at Silverfort.
Top Skills: Active DirectoryCybersecurityIdentity ProtectionInformation SecurityLinuxNetworkingWindows
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Reposted 5 Days AgoSaved
Remote or Hybrid
Boston, MA
Mid level
Mid level
Artificial Intelligence • Machine Learning • Software
The Customer Success Manager will onboard enterprise clients, ensure their satisfaction, identify growth opportunities, and lead performance reviews, leveraging technology and strong communication skills to drive retention and success.
Top Skills: CSSHTML
6 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
65K-75K Annually
Mid level
65K-75K Annually
Mid level
AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
The Customer Success Manager will collaborate with account management, ensure customer satisfaction, drive product adoption, and maintain CRM records while fostering relationships with various stakeholders.
Top Skills: Acquia DamAsanaGainsightSalesforceWiden
Reposted 15 Days AgoSaved
Hybrid
Boston, MA
Mid level
Mid level
Information Technology
The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.
Top Skills: ChurnzeroCrm ToolsMS OfficeSalesforce
Reposted 6 Days AgoSaved
Remote or Hybrid
Boston, MA
96K-120K Annually
Mid level
96K-120K Annually
Mid level
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
The Customer Success Manager partners with Lead Account Managers to optimize customer processes and drive digital transformation through BlackLine's solutions, ensuring customer success and engagement throughout their journey.
Top Skills: BlacklineGainsightSalesforce CRM
7 Days AgoSaved
Remote or Hybrid
Boston, MA
Junior
Junior
Productivity • Sales • Software
The SLED Customer Success Manager will build relationships in the public sector, drive product adoption, and consult with customers to achieve their goals.
Top Skills: B2B Saas
Reposted 7 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
110K-120K Annually
Mid level
110K-120K Annually
Mid level
Consumer Web • Digital Media • Software
As a Customer Success Manager at Circle Plus, you will guide strategic customers through onboarding, product adoption, and value creation, while managing their community success and consulting on best practices.
Top Skills: CanvaGoogle SuiteHubspotNotionZapier
Reposted 7 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
89K-135K Annually
Mid level
89K-135K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Customer Success Manager, you will work with top customers to understand their needs, advise on customizing the IoT platform, and facilitate success through collaboration with various teams.
Top Skills: Iot PlatformSaaS
Reposted 7 Days AgoSaved
Remote or Hybrid
Boston, MA
171K-204K Annually
Senior level
171K-204K Annually
Senior level
Healthtech • Information Technology • Security • Software • Cybersecurity
The Senior Enterprise Customer Success Manager engages with Federal and Public Sector clients to drive value realization from Imprivata solutions, ensuring customer satisfaction, renewals, and product adoption while maintaining executive relationships and addressing complex client issues.
Top Skills: Gainsight
Reposted 7 Days AgoSaved
Remote or Hybrid
Boston, MA
75K-100K Annually
Senior level
75K-100K Annually
Senior level
Cloud • eCommerce • Information Technology • Professional Services • Software
The Customer Success Manager oversees customer lifecycle, develops relationships, and ensures accurate records while promoting customer loyalty and problem resolution.
Top Skills: Crm SoftwareCustomer Success Strategies
Reposted 8 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Mid level
Mid level
Legal Tech • Software • Generative AI
As a Team Lead, Customer Success Manager, you will mentor junior team members, manage a portfolio of accounts, drive client retention and growth, handle complex escalations, and deliver strategic client engagement.
Top Skills: B2B SaasLegal Technology
9 Days AgoSaved
Remote or Hybrid
Boston, MA
80K-100K Annually
Mid level
80K-100K Annually
Mid level
eCommerce • Fintech • Payments • Software
The Customer Success Manager will oversee the post-sale experience for clients, ensuring value from the platform and strengthening customer relationships.
Top Skills: CRM
Reposted 9 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Legal Tech • Software • Generative AI
As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.
Top Skills: Legal Tech SolutionsSaaS
19 Days AgoSaved
In-Office
Boston, MA
115K-130K Annually
Mid level
115K-130K Annually
Mid level
Artificial Intelligence • Fintech • Software • Financial Services • Generative AI • Big Data Analytics • Automation
As a Customer Success Manager, you will onboard clients, manage strategic relationships, drive product adoption, monitor client health, and advocate for clients internally while conducting training sessions.
Top Skills: CRMSaaS
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