Top Customer Success Manager Jobs in Boston, MA
As an Enterprise Customer Success Manager, you will drive new product attachment, cultivate relationships with strategic customers, and advocate internally for customer needs while promoting positive experiences. You will also oversee the onboarding process and analyze usage trends to identify growth opportunities and potential renewal risks.
As a Customer Success Manager at Datadog, you will build and maintain relationships with customers, drive product adoption, oversee onboarding, and identify upselling opportunities. You will work closely with the sales team and other internal departments to ensure a positive customer experience and advocate for customer needs.
The Customer Success Manager at Arcadia is responsible for managing non-enterprise client activities, ensuring customer satisfaction through data quality and effective support. They will handle product trainings, troubleshoot technical issues, maintain project timelines, and build long-term client relationships.
The Enterprise Customer Success Manager will maintain and develop relationships with strategic Corporate & Enterprise customers, ensuring successful project implementation, customer success, and growth of accounts through effective communication, managerial oversight, and value realization. The role requires the ability to work closely with C-level executives and a focus on maintaining high customer satisfaction.
As a Digital Customer Success Manager at LogRocket, you will manage customer relationships, driving onboarding, retention, renewals, and upsells. You will act as an advisor, ensuring clients get value from the solution, collaborating across teams, and contributing to a smooth transition with sales. Your role involves achieving sales goals and providing training to clients while being a strong communicator and detail-oriented.
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The Customer Success Manager is responsible for engaging and retaining customers, driving account renewals, and fostering strong relationships. They ensure customers achieve desired outcomes with the platform, measure customer health, anticipate needs, and provide strategic recommendations to enhance customer satisfaction and platform utilization.
As a Customer Success Manager at Immuta, you will guide customer onboarding, manage implementation of data security use cases, and oversee the entire customer lifecycle. Your role will focus on ensuring customers achieve long-term success with data security and governance solutions while collaborating closely with project teams.
The Customer Success Manager II at Carrot will support new and existing customers, driving retention, increasing member engagement, and ensuring customer satisfaction. The role involves acting as a trusted advisor to HR benefits leaders and working closely with the Renewals and Expansions Manager to identify growth opportunities.
Featured Jobs
As a Mid-Market Customer Success Manager at Overjet, you'll manage Mid-Market accounts, drive client success during pilot phases, execute customer success strategies, improve processes, plan account expansions, conduct reviews with clients, and upsell products to enhance client satisfaction and utilization.
The Customer Success Manager at Overjet will be responsible for managing enterprise accounts, executing customer success strategies, and ensuring customer satisfaction with Overjet's dental AI platform. Key tasks include account management, process improvement for account setup and training, expansion initiatives, and upselling software additions.
Experienced Customer Success Manager needed to focus on enterprise customers at mabl, a low-code test automation solution provider. Responsibilities include supporting customers, onboarding, engaging with executives, identifying expansion opportunities, facilitating renewals, collaborating with the product team, and monitoring customer health. Ideal candidate has 2-3 years of experience in a B2B SaaS company, strong communication skills, comfort with technology, motivation to find expansion opportunities, and passion for learning new technologies.
The Customer Success Manager at LogRocket will focus on enhancing user retention, reducing churn rates, and driving upsells within a B2B SaaS environment. The role requires excellent communication skills, the ability to engage with key stakeholders, and to oversee scalable onboarding processes. Collaboration with sales, product, and support teams is essential to ensure customer success and long-term adoption.
The Customer Success Manager at SAP LeanIX will oversee customer accounts, ensuring retention and successful onboarding. They will develop and expand client relationships, execute consulting projects, and translate customer feedback into product requirements while collaborating with global teams.
As a Customer Success Associate, you will manage strategic relationships with customers, focusing on adoption and retention. You'll act as an advisor, providing support on technical issues, billing, and documentation, while uncovering growth opportunities. Collaboration with internal teams is essential to monitor usage trends and enhance customer experience.
As a Customer Success Manager at LogicManager, you will manage customer relationships, ensure product adoption, facilitate renewals and upselling, provide post-onboarding support, and collaborate on retention strategies while advocating for customer needs and driving value through insights.
As an Enterprise Customer Success Manager at Smartcat, you'll be responsible for driving success for clients by maximizing the value of the language and translation platform. Your role involves building relationships with customers, guiding them through their onboarding process, and working to increase their usage and retention of Smartcat's services.
As a Strategic Customer Success Manager at Smartcat, you will manage a portfolio of high-revenue Strategic Accounts to drive software utilization, adoption, and expansion. You'll facilitate customer onboarding, uncover growth opportunities, and collaborate with cross-functional teams to ensure customer success and maximize ROI.
The Senior Customer Success Manager at Toast is responsible for managing relationships with Enterprise customers, promoting product adoption, and ensuring customer satisfaction. This role requires deep engagement with customers to drive best practices, handle escalations, and collaborate with internal teams to enhance the customer experience.
The Senior Customer Success Manager builds strong client relationships, drives customer retention, and ensures the success of customers in adopting the platform. Responsibilities include managing accounts through their lifecycle, forecasting renewal risks, and advocating for customers' needs to promote growth and adoption of the platform's solutions.
The Client Success Manager will build and maintain strong client relationships, develop strategies to maximize revenue, provide analytics, and offer expert consultation on payments. This role involves collaboration with the Travel sales team to enhance client retention and identify growth opportunities.
The Senior Customer Success Manager will enhance client value through data solutions and consulting services, guiding customers from discovery to onboarding, and ensuring satisfaction while identifying opportunities for additional services. They will also advocate for the customer within the company while providing training and technical support.
The Customer Success Manager at Board will focus on retaining and growing the customer base, enhancing customer adoption, minimizing churn, and acting as a liaison between teams to ensure customer success. Responsibilities include creating value realization plans, conducting business reviews, and managing customer relationships effectively.
The Customer Success Manager at Boomi will engage with IT leaders to support the implementation and optimization of Boomi's Enterprise platform. This role focuses on customer advocacy, technical guidance, and ensuring that clients achieve strategic goals through the use of Boomi's solutions.
As a Customer Success Manager, you will manage large commercial accounts, ensuring customer satisfaction and successful product use. Your responsibilities include onboarding, developing engagement strategies, addressing customer concerns, and collaborating with sales and support teams to maintain high renewal rates and provide insights on customer needs.
As a Customer Success Manager at Bynder, you will drive customer adoption, retention, and growth by building strong relationships with clients, ensuring they effectively use the Bynder platform. Responsibilities include managing account needs, conducting strategic reviews, and acting as a liaison between customers and the Product team.
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