Top Customer Success Manager Jobs in Boston, MA

The Customer Success Manager will manage a diverse portfolio, ensure user adoption, lead reviews, and develop strategies for client success.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Lead post-sales relationships for a portfolio of commercial accounts to drive adoption, retention, and measurable business outcomes. Build executive relationships, create and execute success plans and Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, and coordinate cross-functional teams. Promote product adoption, capture customer feedback, and enable advocacy while identifying growth opportunities and supporting account planning within a pod-based team.

Manage a portfolio of enterprise accounts to drive retention, revenue realization, and customer advocacy. Advise on best practices, conduct business and technical health reviews, align on success plans, coordinate internal resources, and surface customer insights to influence product and cross-functional teams.

The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.

As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.

The Customer Success Manager ensures client success by driving product adoption, building partnerships, segmenting business, and mitigating churn to enhance customer experience.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

As a Customer Success Manager at OnRamp, you'll drive customer retention and adoption, ensuring they realize ROI and build strong relationships while guiding onboarding processes and improving product knowledge.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Manage client relationships ensuring success during their migration to the Navan platform, focusing on satisfaction and value retention through post-sales activities and ongoing engagement.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

The Customer Success Manager is responsible for driving customer outcomes across a portfolio, managing relationships and retention, and collaborating across various teams to ensure value realization and maximize customer satisfaction.

As a Customer Success Manager, you'll develop and maintain relationships with veterinary hospital partners, strategize account growth, and gather customer feedback to inform product development and long-term goals.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

As a Customer Success Manager, you will manage client relationships, drive platform adoption, support client engagement strategies, and oversee retention and revenue growth.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

The Strategic Customer Success Manager will manage relationships with key healthcare clients, drive retention and expansion, offer strategic insights, and collaborate cross-functionally to enhance customer satisfaction and company growth.

The Principal Customer Success Manager fosters relationships with key clients, drives product adoption, and mentors team members to enhance customer engagement and satisfaction.