Top Customer Success Manager Jobs in Boston, MA

Manage Government and Defense customer accounts from sales handoff through onboarding, launch, adoption, and ongoing execution. Coordinate program milestones, participant enrollment, administrator training, account health, troubleshooting, renewals, and cross-functional deliverables. Develop scalable onboarding resources, documentation, FAQs, training materials, and communication templates. Support clients across the Middle East with occasional early morning meetings and partner with select corporate healthcare customers.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Manage a high-volume portfolio of Datadog customers by training users, driving product adoption, troubleshooting issues, and supporting retention. Identify, qualify, and execute upsell and cross-sell opportunities, negotiate contract terms, and advise customers on effective solution usage. Collaborate with support, product, finance, and legal teams while advocating for customers and contributing to a positive customer experience.

Manages strategic enterprise customers, builds executive relationships, leads QBRs and onboarding, analyzes adoption and usage data, identifies growth opportunities, and coordinates cross-functional teams to demonstrate Datadog’s business value.

Manage relationships with SMB customers throughout their journey, driving retention, product adoption, satisfaction, renewals, and expansion opportunities. Monitor customer analytics and health metrics, coordinate with Renewals, Support, Sales, and leadership, resolve issues, communicate customer feedback, and develop scalable programs that improve outcomes. Engage customers through Salesforce, Gainsight, calls, and email while identifying advocates and supporting cross-functional initiatives.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Own a portfolio of B2B SaaS customers, driving onboarding, product adoption, observability maturity, renewals, retention, and expansion pipeline. Build relationships with technical and executive stakeholders, lead QBRs, monitor customer health, quantify ROI, mitigate churn risks, and partner with Sales, Product, Engineering, Technical Account Managers, and Solutions Engineers to deliver customer value.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Own enterprise customer relationships from onboarding and implementation through adoption, renewals, and expansion. Lead deployments, coordinate technical and customer stakeholders, conduct training and onsite visits, monitor product usage and outcomes, resolve implementation issues, and develop scalable customer success processes. The role supports retail customers using indoor positioning technology to improve inventory visibility and store efficiency.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage a high-volume portfolio of healthcare facility customers, monitor engagement and account health, conduct outreach, support retention and re-engagement, deliver customer education, identify growth opportunities, and relay recurring customer feedback to internal teams. Track campaign and account performance, prioritize work using data, and contribute to scalable customer success programs.

Own a portfolio of eCommerce merchants, using customer data and AI tools to prioritize accounts, improve product adoption, reduce churn, and identify expansion opportunities. Conduct consultations, onboarding, recovery, renewal, upgrade, and cross-sell conversations while tracking customer outcomes, engagement, and commercial health.

Manage and grow customer accounts as a strategic advisor, driving adoption, retention, renewals, expansion, and revenue growth. Develop success plans, build stakeholder relationships, negotiate renewals, identify churn risks, forecast performance, and report customer insights. The role requires collaboration with sales and internal teams, strong product knowledge, proactive problem-solving, and management of a large portfolio of accounts.

Manage strategic portfolios of large national and global enterprise accounts. Build executive relationships, drive product adoption, improve retention and expansion, and advise customers on achieving measurable business outcomes. Lead complex cross-functional initiatives, interpret customer data, coordinate stakeholders, advocate for customer needs, and partner with sales and internal teams on account strategy, renewals, and growth.

Manage B2B enterprise customer relationships across onboarding, activation, adoption, expansion, and renewal. Serve as a trusted advisor to brokerage and crypto-platform customers, drive satisfaction and retention, manage escalations, deliver QBRs, monitor account health and risks, and coordinate with Product, Sales, Marketing, Operations, and Broker-Dealer teams. The role requires hands-on experience in brokerage, crypto exchange, or trading-platform operations, including onboarding, funding, trading workflows, APIs, and compliance challenges.

Own relationships with mid-market employer customers, manage renewals and expansion opportunities, support utilization through data-led business reviews, monitor account health, and drive product adoption. Collaborate with account executives, product, clinical, data science, legal, and marketing teams while using AI tools to improve workflows. The role requires strong communication, commercial judgment, project management, and willingness to travel 10%.

Manage customer success for deployed robotics systems by overseeing site operations, deployments, technical escalations, maintenance, upgrades, change requests, performance metrics, contractual compliance, and continuous improvement. Partner with customers and internal teams to resolve issues, improve adoption, and scale system capabilities. The role requires strong project management, technical communication, logistics or warehouse operations experience, and up to 50% travel to customer sites.

Manages a portfolio of K-12 education customers, serving as the primary post-sales contact and partnering with Sales to drive renewals, retention, expansion, and revenue growth. Responsibilities include relationship management, implementation support, customer training, adoption, issue resolution, executive engagement, feedback collection, data analysis, and strategic on-site visits. The role requires literacy or K-12 curriculum expertise and collaboration across internal teams.

Manage enterprise customer accounts throughout the post-sale lifecycle, driving adoption, retention, renewals, and expansion. Develop success plans, conduct business reviews, lead onboarding and enablement, monitor customer health, and demonstrate measurable ROI. Build executive relationships, identify risks and growth opportunities, capture customer feedback, and collaborate cross-functionally with Sales, Product, Data, Marketing, and Support. Use Salesforce and customer success analytics to maintain account data and inform engagement strategies.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.