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Top Customer Success Manager Jobs in Boston, MA

6 Hours AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
86K-118K Annually
Senior level
86K-118K Annually
Senior level
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.
YesterdaySaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
72K-108K Annually
Junior
72K-108K Annually
Junior
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
As a Customer Success Manager at Klaviyo, you will support customers by developing success plans, driving product adoption, and enhancing customer satisfaction through effective communication and problem-solving.
Top Skills: Google SuiteGoogle SheetsMicrosoft Office SuiteSalesforce
Reposted YesterdaySaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
66K-123K Annually
Mid level
66K-123K Annually
Mid level
Artificial Intelligence • Cloud • Insurance • Software • Database • Conversational AI • Generative AI
The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.
Reposted YesterdaySaved
Remote or Hybrid
Boston, MA
67K-91K Annually
Mid level
67K-91K Annually
Mid level
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Act as a trusted advisor to Rapid7 customers, build relationships with technical and executive stakeholders, create Success Plans, drive product adoption, monitor usage and risks, advocate customer needs internally, and track KPIs to secure renewals and growth.
Top Skills: A+CcspCloud+Network+Rapid7SaaSSec+Security Frameworks
2 Days AgoSaved
Remote or Hybrid
Boston, MA
64K-86K Annually
Senior level
64K-86K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Customer Success Advisor, you'll support customers using R7 products, ensuring effective experiences, resolving inquiries, and improving adoption metrics.
Top Skills: Crm SoftwareSalesforceZendesk
3 Days AgoSaved
Hybrid
Boston, MA
Junior
Junior
eCommerce • Information Technology • Marketing Tech • Software
The Customer Success Manager will manage strategic accounts, ensuring customer satisfaction and retention, guiding post-implementation experiences, and identifying expansion opportunities.
Top Skills: SaaS
Reposted 5 Days AgoSaved
Easy Apply
In-Office or Remote
Boston, MA
Easy Apply
160K-210K Annually
Senior level
160K-210K Annually
Senior level
Healthtech • Software
Responsible for onboarding and training users at Strategic Accounts, ensuring high user adoption and retention while generating contract renewals and driving business value through strong customer relationships.
Top Skills: SQL
Reposted 7 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
120K-140K Annually
Senior level
120K-140K Annually
Senior level
Enterprise Web • Hardware • Internet of Things • Software
The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.
Reposted 6 Hours AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
95K-103K Annually
Mid level
95K-103K Annually
Mid level
Healthtech • Software
The Client Success Manager will manage client relationships, ensuring satisfaction, overseeing program operations, and leading cross-functional collaboration to enhance client experiences and outcomes.
Top Skills: ConfluenceGoogle SuiteJIRASalesforce
2 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
90K-100K Annually
Mid level
90K-100K Annually
Mid level
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.
Top Skills: Customer Data PlatformsDigital MarketingEmail MarketingMS Office
11 Days AgoSaved
Remote or Hybrid
Boston, MA
64K-86K Annually
Senior level
64K-86K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.
Top Skills: Crm SoftwareSalesforceZendesk
2 Days AgoSaved
Remote
Boston, MA
82K-82K Annually
Mid level
82K-82K Annually
Mid level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Payroll Customer Success Manager, you will enhance revenue protection and customer loyalty by managing a portfolio of clients, engage in consultations, leverage data insights, and ensure client satisfaction in payroll and tax processes.
Top Skills: ChilipiperGoogle SuiteMS OfficePayrollPosSalesforceSAPSlack
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Reposted 2 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
89K-135K Annually
Mid level
89K-135K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Customer Success Manager, you will work with top customers to understand their needs, advise on customizing the IoT platform, and facilitate success through collaboration with various teams.
Top Skills: Iot PlatformSaaS
Reposted 3 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Legal Tech • Software • Generative AI
The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.
Top Skills: Legal TechSaaS
Reposted 3 Days AgoSaved
Remote or Hybrid
Boston, MA
171K-204K Annually
Senior level
171K-204K Annually
Senior level
Healthtech • Information Technology • Security • Software • Cybersecurity
The Senior Enterprise Customer Success Manager engages with Federal and Public Sector clients to drive value realization from Imprivata solutions, ensuring customer satisfaction, renewals, and product adoption while maintaining executive relationships and addressing complex client issues.
Top Skills: Gainsight
Reposted 13 Days AgoSaved
Hybrid
Boston, MA
Mid level
Mid level
Information Technology
The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.
Top Skills: ChurnzeroCrm ToolsMS OfficeSalesforce
Reposted 5 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
110K-120K Annually
Mid level
110K-120K Annually
Mid level
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
As a Customer Success Manager at Circle Plus, you will guide strategic customers through onboarding, product adoption, and value creation, while managing their community success and consulting on best practices.
Top Skills: CanvaGoogle SuiteHubspotNotionZapier
Reposted 5 Days AgoSaved
Remote or Hybrid
Boston, MA
75K-100K Annually
Senior level
75K-100K Annually
Senior level
Cloud • eCommerce • Information Technology • Professional Services • Software
The Customer Success Manager oversees customer lifecycle, develops relationships, and ensures accurate records while promoting customer loyalty and problem resolution.
Top Skills: Crm SoftwareCustomer Success Strategies
Reposted 5 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
101K-153K Annually
Senior level
101K-153K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.
Top Skills: IotSaaS
Reposted 5 Days AgoSaved
Remote or Hybrid
Boston, MA
Junior
Junior
Productivity • Sales • Software
The SLED Customer Success Manager will build relationships in the public sector, drive product adoption, and consult with customers to achieve their goals.
Top Skills: B2B Saas
Reposted 7 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Mid level
Mid level
Legal Tech • Software • Generative AI
As a Team Lead, Customer Success Manager, you will mentor junior team members, manage a portfolio of accounts, drive client retention and growth, handle complex escalations, and deliver strategic client engagement.
Top Skills: B2B SaasLegal Technology
Reposted 7 Days AgoSaved
Remote or Hybrid
Boston, MA
80K-100K Annually
Mid level
80K-100K Annually
Mid level
eCommerce • Fintech • Payments • Software
The Customer Success Manager will oversee the post-sale experience for clients, ensuring value from the platform and strengthening customer relationships.
Top Skills: CRM
Reposted 7 Days AgoSaved
Remote or Hybrid
Boston, MA
96K-120K Annually
Mid level
96K-120K Annually
Mid level
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
Partner with Lead Account Managers to drive customers' digital transformation using BlackLine. Verify platform setup, train admins and end users, assess and redesign processes, architect solutions, deliver thought leadership, increase adoption and expansion, prevent churn, and document reusable process optimizations.
Top Skills: BlacklineGainsightSalesforce CRM
Reposted 8 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Legal Tech • Software • Generative AI
As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.
Top Skills: Legal Tech SolutionsSaaS
Reposted 8 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
66K-111K Annually
Mid level
66K-111K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage customer relationships, advise on product use, conduct workshops, and ensure operational success with Samsara's IoT platform for top customers.
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