Top Customer Success Manager Jobs in Boston
As a Customer Success Manager, you will onboard customers, cultivate ongoing client relationships, drive revenue growth, and collaborate with internal teams. You'll be responsible for understanding customer needs and providing value through effective communication and feedback. This role offers an opportunity to shape the customer success organization in an early-stage startup.
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer success with Overjet's software platform. They will manage enterprise accounts, execute the customer success strategy, improve processes, and upsell software additions. The role requires excellent communication and interpersonal skills, 5+ years of customer success experience, and a bachelor's degree or extensive experience. The position offers competitive compensation, remote working policy, 401k plans, medical/dental/vision coverage, paid parental leave, and more.
Join us as a Scaled Customer Success Manager at Jellyfish, focusing on managing a large portfolio of customers, guiding them on utilizing the platform's key use cases, and driving value from their investments. Responsibilities include customer engagement, developing expansion plans, and monitoring adoption trends. Ideal candidates possess customer-facing experience, SaaS knowledge, and a track record in customer success or sales. Team-oriented, customer-obsessed mindset, and strong presentation skills are key.
As an Enterprise Customer Success Manager for the Partner team at Datadog, proactively build strong relationships, drive adoption, and advocate for growth opportunities with strategic partners. Collaborate with internal teams and partners to ensure customer success and identify renewal opportunities. Requires 3-5 years of customer success or account management experience, experience in partner-facing roles, strong communication skills, and the ability to work with Fortune 1000 companies and global brands.
Customer Success Manager role at Kalderos focusing on ensuring positive customer experiences, providing support for Kalderos' applications, and driving process improvements for scalability. Responsibilities include supporting drug manufacturers, working with states and pharmacy benefit managers, creating dispute reports, engaging in dispute resolution, and optimizing customer success execution activities.
The Customer Success Manager at Arcadia is responsible for managing steady state activities for non-enterprise clients, ensuring strong data quality, effective support, and smooth upgrades. They build long-term relationships with clients, troubleshoot technical issues, and collaborate with internal teams to drive issue resolution and customer success. Success in this role involves completing certifications, managing customer accounts, providing support, and guiding clients through product configurations.
As an Enterprise Customer Success Manager, proactively drive new product attachment and build strong relationships with strategic customers. Advocate for the customer internally, focusing on positive customer experience and growth opportunities.
As an Enterprise Customer Success Manager at Datadog, you will build strong relationships with strategic customers, drive product adoption, and advocate for a positive customer experience. Responsibilities include onboarding, relationship management, and identifying growth opportunities. Fluent in French and experienced in customer-centric roles, you will collaborate internally, analyze usage trends, and project manage the onboarding process. Datadog values an inclusive culture and offers continuous professional development and competitive benefits.
Featured Jobs
Seeking a Global Customer Success Manager with 5+ years of experience in Life Sciences, responsible for building and maintaining relationships with key stakeholders, implementing customer lifecycle touch points, driving product usage and retention, and collaborating with various teams to ensure customer success.
Customer Success Manager responsible for ensuring customers get the most value from technology, data solutions, and consulting services. Responsibilities include guiding customers through onboarding, building strategic relationships, providing training and support, and advocating for customer needs within the company. Requires 4+ years in customer-oriented roles, 2+ years in construction or energy efficiency industries, a Bachelor's Degree, and excellent written and verbal communication skills.
The Customer Success Manager will be responsible for ensuring the success and retention of Enterprise accounts by providing continuous support and guidance. They will also be responsible for onboarding new customers, driving product usage, and executing consulting projects. The ideal candidate should have experience in consulting for IT Management projects and strong project management skills.
The Customer Success Manager will be responsible for owning retention, churn rate, and upsells, as well as driving long-term customer adoption through scalable onboarding with multiple departments and use cases. They will work cross-departmentally with sales, product, and support teams to ensure customer success. Strong organizational and communication skills are required, as well as a love for start-ups.
Seeking a Customer Success Manager II for proactive engagement with privileged access management customers, driving adoption, satisfaction, and retention. Responsible for identifying growth opportunities, creating strategic business reviews, monitoring customer analytics, and fostering customer relationships. Must work cross-functionally to ensure customer success and provide voice of the customer feedback. Travel may be required for on-site visits.
Seeking a Customer Success Manager specialized in data security and governance to excel in onboarding, customer health management, and renewal management. Responsible for guiding customer onboarding, managing implementation of use cases, and owning the end-to-end customer lifecycle. Company focuses on providing data security solutions to clients and has a hybrid workplace with offices in multiple locations.
Experienced Customer Success Manager needed to focus on enterprise customers at mabl, a low-code test automation solution provider. Responsibilities include supporting customers, onboarding, engaging with executives, identifying expansion opportunities, facilitating renewals, collaborating with the product team, and monitoring customer health. Ideal candidate has 2-3 years of experience in a B2B SaaS company, strong communication skills, comfort with technology, motivation to find expansion opportunities, and passion for learning new technologies.
Customer Success Manager at Gradient AI, responsible for building and maintaining strong client relationships, driving adoption of AI solutions, and providing excellent customer service. Key responsibilities include collaborating with sales teams, conducting user training, and supporting change management processes. Qualifications include a Bachelor's degree and 5+ years of account management experience in commercial lines P&C claims management or underwriting.
As a Customer Success Manager at Bynder, you will work with customers to ensure adoption, retention, and overall success. You will establish strong relationships with key stakeholders, drive product adoption and satisfaction, and serve as a liaison between customers and the Product team. Your role will also involve strategic planning, customer engagement, and process optimization.
As a Principal Customer Success Manager at Klaviyo, provide proactive, high-touch strategic consulting to upper Mid-market customers, create customized success plans, drive customer growth, and ensure customer sentiment is strong. Collaborate with leadership to drive customer value and contribute to a positive team environment.
Join a fast-growing software startup in Boston that focuses on improving energy efficiency in homes. Looking for a Customer Success Manager to ensure customers get value from technology and consulting services. Responsibilities include onboarding, relationship building, training, and advocacy for customer needs. Ideal candidates have experience in customer-oriented roles and strong analytical and problem-solving skills.
Responsible for expanding the depth and breadth of Bullhorn products with customers to ensure long-term success. Involves strategic consulting, technical expertise, and project management. Must interact with customers, work autonomously, and drive outcomes.
CloudZero is seeking a Customer Success Manager to drive adoption, expansion, and retention for their SaaS platform. The role focuses on delivering positive business outcomes and exceptional customer experiences.
Senior Customer Success Manager responsible for growing the B2B vertical by driving impact through customer relationships, onboarding, and ensuring long-term client success. Key responsibilities include leading clients through onboarding, managing renewal process, increasing clients' investment, and collecting product feedback.
Manage large strategic accounts to improve customer satisfaction, engagement, retention, and growth. Serve as the primary contact for customers, provide solution guidance, and ensure value realization from Smartsheet. Collaborate with cross-functional teams to develop territory plans and execute data-driven enablement strategies. Share best practices, conduct customer success reviews, and drive customer adoption and satisfaction through expert guidance and insights.
As a Senior Customer Success Manager at LogicManager, you will be responsible for nurturing and expanding customer programs, managing renewals, upselling and cross-selling initiatives, and offering support post-onboarding. You will collaborate with the Advisory team to implement effective customer retention strategies and identify expansion opportunities. The role requires 4-7 years of customer-facing experience and a bachelor's degree. You should have proficiency in LogicManager solutions and possess strong communication and strategic thinking skills.
As a Customer Success Manager at Split, responsible for driving adoption and advocacy of the software platform by establishing relationships, creating roadmaps, and adding value to customer conversations. Experience in SaaS with renewals responsibility and strong communication and technical skills are essential. Ideal candidate is based in Austin, TX, Denver, CO, Boston, MA, or Redwood City, CA.
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