Top Customer Success Manager Jobs in Boston, MA

The Customer Success Manager leads efforts to enhance customer satisfaction and retention, utilizing data analytics and cross-functional collaboration to reduce churn and improve engagement across various customer segments.

As a Customer Success Manager, you'll support restaurant partners through onboarding, troubleshooting, and improving customer processes while documenting feedback for product development.

Guide customers from first value to full adoption, managing onboarding, renewals, and driving product adoption through proactive engagement.

As a Customer Success Manager at OnRamp, you'll drive customer retention and adoption, ensuring they realize ROI and build strong relationships while guiding onboarding processes and improving product knowledge.

The Customer Success Manager will drive product adoption for strategic clients, manage relationships, and ensure successful outcomes through data insights and collaboration with internal teams.

The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.

The Senior Strategic CSM manages customer lifecycle for strategic accounts, focusing on onboarding, adoption, and renewals to ensure mutual success and growth for customers.

The Customer Success Manager will manage relationships with ~100 customers, driving feature adoption, retention, and revenue growth while ensuring they achieve business objectives using Paperless Parts' software.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

The Client Success Manager will engage with clients to enhance retention and satisfaction, manage onboarding, track KPIs, and identify growth opportunities across a diverse customer base.

As a Strategic Customer Success Manager, you'll guide organizations in data-driven success, partnering with customers to enhance collaboration and governance.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

As a Customer Success Manager, you will manage post-sale client relationships, drive adoption, reduce churn, and ensure client satisfaction for mid-market customers.

The Customer Success Manager oversees customer relationships post-implementation, ensuring satisfaction and measurable outcomes from managed services. Key responsibilities include service delivery oversight, driving customer retention and growth, and leveraging data for continuous improvement.

The Strategic Customer Success Manager for Higher Education will build relationships with key clients, implement account plans, ensure customer satisfaction, and drive product adoption.

The Customer Success Manager at CyberSheath oversees customer relationships, coordinates technical projects, identifies upsell opportunities, and ensures customer satisfaction by managing internal teams and processes effectively.

As a Scaled Customer Success Manager at OneSignal, you will drive platform adoption, support customer journeys, and optimize customer health. Responsibilities include managing customer conversations, participating in programs, and collaborating cross-functionally to enhance customer engagement. You should have strong communication skills and a solution-oriented mindset.

The Customer Success Manager at OneSignal will manage 50-60 customers, focusing on retention and growth through onboarding, business reviews, and collaboration with teams.

As a Customer Success Manager, you'll manage customer accounts, ensuring they achieve ROI and business outcomes while building long-term relationships and providing guidance on product adoption.

The Customer Success Manager will act as the primary contact for clients, driving product adoption, managing renewals, and enhancing customer satisfaction through strategic engagement and process improvements.

Manage client relationships in a digital marketing agency, provide strategic guidance on marketing performance, and ensure client satisfaction and retention.

The Customer Success Manager will build relationships with customers, ensuring their adoption of products, driving value, and increasing renewals through upselling and advocacy.

The Customer Success Manager at Proofpoint ensures customers maximize the value of products, engaging with them post-sale to improve adoption and retention. Responsibilities include customer interactions, data analysis, advocacy, and cross-functional collaboration.

The Customer Success Manager will enhance client relationships, support product adoption, and analyze client usage to ensure satisfaction and success metrics are achieved, guiding clients through implementation and ongoing engagement.

Manage client relationships across the campaign lifecycle: provide pre/during/post-campaign support, ensure clients use Adelaide data, coordinate reporting and custom analyses with analysts, manage campaign setup with integrations, and support AdOps implementation while communicating optimization recommendations.