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Top Customer Success Manager Jobs in Boston, MA
Software
The role involves advising customers on business goals, driving software adoption, mitigating risks, and ensuring long-term growth through Appian's technology solutions.
Top Skills:
AIData FabricEnterprise Technology Solutions (Saas/Paas)Robotic Automation
Cloud • Security • Software • Cybersecurity • Automation
Manage a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Provide deployment guidance, lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, and collaborate with Product, Engineering, Sales, and Services to align on success plans and resolve issues.
Top Skills:
Git,Gitlab,Version Control,Branching Strategies,Continuous Integration,Continuous Deployment,Ci/Cd,Devsecops,Duo Enterprise,Duo Agent Platform,Ai
Artificial Intelligence • Healthtech • Insurance • Software
The Customer Success Manager will enhance client relationships, support product adoption, and analyze client usage to ensure satisfaction and success metrics are achieved, guiding clients through implementation and ongoing engagement.
Top Skills:
Data Visualization ToolsSaaS
Enterprise Web • HR Tech • Information Technology • Software • Cybersecurity
As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.
Top Skills:
CybersecuritySaaS
Information Technology
The Client Success Manager at Varsity Technologies will engage clients, manage relationships, coordinate projects, and drive client satisfaction and retention to enhance technology adoption.
Top Skills:
Cloud SolutionsConnectwiseCybersecurityManaged It ServicesSalesforce
Consumer Web • Software
As a Customer Success Manager, you'll onboard users, manage feedback and feature requests, assist in marketing, and provide sales support while engaging users via Zoom calls.
Top Skills:
SaaS
Reposted 7 Days AgoSaved
Software
The Junior Customer Success Manager is responsible for developing relationships with customers, addressing concerns, presenting solutions, and coordinating sales efforts to drive product value.
Top Skills:
Artificial IntelligenceMachine LearningSAP
Fintech
The Client Success Manager will manage high-value accounts, address client challenges, build relationships, and drive cross-sell opportunities.
Top Skills:
Salesforce
Artificial Intelligence • Machine Learning
The Customer Success Manager will maintain relationships with clients, ensure satisfaction, drive revenue generation, and support Domino Cloud adoption.
Top Skills:
AIClouderaCrm ToolsDatabricksDockerGoogleKubernetesMlSaaSSagemakerSASSFDC
Security • Software • Cybersecurity • Data Privacy
The Customer Success Manager will enhance the customer journey for public sector clients, focusing on privacy protection, collaboration with various teams, and fostering product adoption and retention.
Artificial Intelligence • Healthtech • Machine Learning
The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.
Top Skills:
APIsCrm SoftwareCs Tools
Big Data • Software
As a Customer Success Manager at UserTesting, you'll enhance customer experience, drive engagement and growth, and develop strong relationships with clients to ensure they maximize platform value.
Top Skills:
PlanhatSalesforce
New
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Software
Serve as the primary post-sales technical success lead for commercial accounts, advising on Kubernetes and DevSecOps, enabling secure deployments in classified/air-gapped environments, driving adoption, renewal/expansion, and operational readiness through relationship-building, success plans, and executive reviews.
Top Skills:
AWSAzureContainersContinuous DeliveryDevsecopsGCPGitGitopsHelmHubspotKubernetesKustomizeNotionPulumiTerraformUnthread
Healthtech
Lead strategic post-sale relationships for enterprise health system and life sciences partners. Own implementation through renewal and expansion, drive adoption and ROI, run executive business reviews, identify upsell opportunities, translate real-world data insights into business impact, and influence product and commercial strategy through cross-functional collaboration.
Top Skills:
ClaimsEmrGeneva OsPythonRSQL
Big Data • HR Tech • Mobile • Software • Database
Own post-sale customer experience for an enterprise book of business: onboard customers, optimize product performance, drive retention/upsells through data-driven insights, coordinate implementations and AdOps, and build strategic customer relationships.
Top Skills:
Calendar)G Suite (DocsGemini (Ai)GmailProgrammatic PlatformsSheetsSlides
Artificial Intelligence • Big Data • Software • Analytics • Business Intelligence • Big Data Analytics
Manage a book of customers to drive onboarding, adoption, retention, and upsell. Refine customer journeys and segmentation, present data-driven insights, and partner with product and cross-functional teams to incorporate customer feedback.
Other
The Customer Success Manager will drive customer engagement and renewal, manage enterprise accounts, and advocate for customer needs within the company.
Top Skills:
AsanaJIRANew RelicSalesforceSlack
YesterdaySaved
Healthtech
The Product Implementation & Customer Success Manager focuses on improving customer operations by managing implementations, conducting training, analyzing data, and fostering strong relationships with clients.
Top Skills:
Electronic Healthcare Records (Ehr)Power BITableau
Cloud • eCommerce • Information Technology • Payments • Software
The Sr. Customer Success Manager will manage global customers, drive product adoption, ensure satisfaction, and represent their needs internally to improve outcomes.
Top Skills:
Salesforce
Cloud • Information Technology
The Customer Success Manager will drive growth for strategic accounts, ensuring successful onboarding, value realization, and managing executive relationships while collaborating with internal teams.
Top Skills:
ChurnzeroCrm ToolsSalesforce
Biotech
The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.
Top Skills:
Crm ToolsGenomics PlatformsHubspotSalesforce
Artificial Intelligence • Information Technology • Business Intelligence
The Customer Success Manager develops relationships to promote retention and growth, providing strategic direction and support for clients on Informa TechTarget's products.
Top Skills:
Ad TechB2B Digital MarketingMarketing Automation SystemsSaaS
Hardware • Logistics • Software
The Customer Success Manager will build and maintain relationships with customers, provide support, monitor performance, and drive upsell opportunities while ensuring customer satisfaction.
Top Skills:
Autostore SolutionsSoftwareTechnical Systems
Fintech
The Customer Success Manager at Cherry will engage with partner practices, drive retention and growth of transaction volume, and optimize customer experience through data insights and technology.
Top Skills:
Customer Relationship Management Software
Software
The Customer Success Manager will drive product adoption, manage renewals, develop account strategies, and ensure customer satisfaction while collaborating across teams.
Top Skills:
FathomGoogle SuiteHexSalesforceSlackZoom
Top Boston Companies Hiring Customer Success Managers
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