Top Customer Success Manager Jobs in Boston, MA

Manage a book of customers to drive adoption, retention, and outcomes. Provide technical account planning, run business reviews, advise on product features, conduct face-to-face meetings, use data to identify issues and opportunities, and collaborate cross-functionally to support upsell, resolve issues, and optimize customer success.

The Customer Success Manager, SMB will manage relationships with SMB customers, focusing on retention, upsell growth, and product adoption while ensuring customer satisfaction and effective communication.

The role involves advising customers on business goals, driving software adoption, mitigating risks, and ensuring long-term growth through Appian's technology solutions.

The Customer Success Manager will enhance client relationships, support product adoption, and analyze client usage to ensure satisfaction and success metrics are achieved, guiding clients through implementation and ongoing engagement.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

The Client Success Manager at Varsity Technologies will engage clients, manage relationships, coordinate projects, and drive client satisfaction and retention to enhance technology adoption.

As a Customer Success Manager, you'll onboard users, manage feedback and feature requests, assist in marketing, and provide sales support while engaging users via Zoom calls.

The Junior Customer Success Manager is responsible for developing relationships with customers, addressing concerns, presenting solutions, and coordinating sales efforts to drive product value.

The Customer Success Manager will lead relationships with high-growth startups, ensuring product and service value, driving customer success, and managing renewals while improving customer experience operations.

The Client Success Manager drives client engagement and AI adoption, ensuring clients maximize value from solutions, while managing renewals and expansion opportunities.

Own a portfolio of accounts as a trusted advisor to drive adoption, retention, and expansion. Build relationships, create strategic success plans, monitor KPIs, lead onboarding and reviews, resolve issues with internal teams, and meet retention and sales targets.

Manage a portfolio of named B2B accounts, drive product adoption and retention, identify expansion opportunities, coordinate cross-functional teams, and relay customer feedback to shape product and processes. Focus on consultative relationships, value-based selling, and achieving revenue and retention targets.

Serve as primary post-sale contact for US school districts, driving onboarding, adoption, renewals, upsells, account health checks, and coordinating technical support; attend conferences and manage client relationships and records.

Manage a portfolio of Mid‑Market and SMB clients to drive adoption, retention, and expansion of Litify and Salesforce. Advise on best practices, lead goal‑setting and remediation plans, coordinate internal resources, measure success via adoption and NPS, and identify marketing success stories.

Serve as primary customer contact to onboard, drive adoption, and ensure customer success for SaaS security products. Build executive relationships, maintain success plans and health scores, coordinate with Sales, Product, and Professional Services, and drive renewals, upsell and cross-sell opportunities while escalating risks and ensuring high customer satisfaction.

As a Client Success Manager, you will manage client deliverables, ensuring timely delivery and high-quality standards while coordinating meetings and tracking progress.

The Customer Success Manager will drive customer adoption and satisfaction, build relationships, provide product guidance, and ensure account issues are resolved.

The Client Success Manager will track and report revenue cycle KPIs, analyze data, offer client-centric solutions, communicate insights, and manage multiple accounts effectively.

The Customer Success Manager at Greenway Health focuses on strengthening client relationships within healthcare, ensuring satisfaction through proactive engagement, driving product adoption, and providing tailored solutions to meet specific client needs.

The Customer Success Manager will manage 30+ accounts, build relationships, drive product adoption, conduct reviews, and collaborate internally to enhance customer satisfaction.

As a Customer Success Manager, you will drive product adoption and retention for customers, build strong relationships, and deliver insights to enhance the customer experience by leveraging data.

The Customer Success Manager at Bluesight builds relationships with healthcare executives, improves product utilization, and ensures customer satisfaction while achieving renewal and growth targets.

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

Manage a portfolio of mid-market healthcare customers, ensuring retention and expansion by leveraging EHR expertise and driving workflow optimizations.

The Client Success Manager will manage high-value accounts, address client challenges, build relationships, and drive cross-sell opportunities.