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Top Customer Success Manager Jobs in Boston, MA

3 Days AgoSaved
Remote
Boston, MA
125K-135K Annually
Senior level
125K-135K Annually
Senior level
Information Technology • Software • Cybersecurity
Manage relationships with enterprise customers, ensuring their success and satisfaction post-sale, while aligning their objectives with ReversingLabs solutions. Drive retention, expansion, and create Customer Success Plans based on measurable outcomes.
Top Skills: Customer Success PlatformsGainsightPlanhatSalesforce
Reposted 7 Days AgoSaved
In-Office
Boston, MA
85K-95K Annually
Senior level
85K-95K Annually
Senior level
Cloud • Software
As a Customer Success Manager at Bynder, you'll drive customer adoption, satisfaction, and retention of the platform while managing key client relationships and providing strategic insights.
Top Skills: CatalystCloud-Based TechnologyDamSalesforce
Reposted 7 Days AgoSaved
In-Office
Boston, MA
110K-125K Annually
Senior level
110K-125K Annually
Senior level
Security • Software
The Enterprise Customer Success Manager leads complex customer accounts, drives adoption and retention, collaborates with cross-functional teams, and supports strategic growth planning.
Top Skills: Crm Best PracticesGainsightSalesforce
Reposted 4 Days AgoSaved
Remote or Hybrid
Boston, MA
144K-160K Annually
Mid level
144K-160K Annually
Mid level
Edtech • Information Technology • Software
The Senior Customer Success Manager oversees customer onboarding, drives adoption and renewal, collaborates with sales, and ensures mutual success for strategic accounts by monitoring customer experience and health.
Top Skills: GainsightSalesforce
Reposted 7 Days AgoSaved
In-Office or Remote
Boston, MA
Senior level
Senior level
Artificial Intelligence • Software • Generative AI
As a Strategic Customer Success Manager, you'll enhance the success of Fortune 50-100 customers by managing relationships, driving adoption, and ensuring renewals while achieving high retention rates.
5 Hours AgoSaved
Remote
Boston, MA
65K-65K Annually
Junior
65K-65K Annually
Junior
Real Estate • Software
The Client Success Manager at Realync manages client onboarding and retention, builds relationships, communicates goals, and leverages data for performance improvement.
Top Skills: ChurnzeroGoogle SuiteIntercomMicrosoft Office SuiteSalesforceSlack
7 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Big Data • Marketing Tech • Analytics
The Customer Success Manager manages client relationships, drives value realization through metrics and frameworks, and enhances client outcomes. Responsible for identifying opportunities, monitoring success metrics, and producing documentation.
Top Skills: Gainsight
7 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Big Data • Marketing Tech • Analytics
The Customer Success Manager oversees client relationships and value realization initiatives, driving measurable business outcomes by translating client objectives into success metrics and monitoring progress.
Top Skills: Gainsight
7 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Big Data • Marketing Tech • Analytics
The Customer Success Manager leads client relationship management focusing on value realization and stakeholder engagement, driving measurable outcomes through strategic planning and analysis.
Top Skills: Gainsight
9 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Big Data • Software • Database • Analytics • Big Data Analytics
The Customer Success Manager will own client onboarding and activation, manage ongoing relationships, drive account growth, and develop scalable engagement processes while collaborating with cross-functional teams.
Top Skills: SalesforceTableau
10 Hours AgoSaved
Remote
Boston, MA
Junior
Junior
Software • Financial Services
The Customer Success Manager will enhance customer satisfaction by managing relationships, resolving issues, and ensuring understanding of products and industry trends.
Top Skills: Conferencing SystemsExcelGainsightPhone SystemsPowerPointSalesforceWord
Reposted 6 Days AgoSaved
Remote
Boston, MA
Junior
Junior
Information Technology • Internet of Things
The Customer Success Manager will bridge client needs with technology, ensuring clients utilize the platform effectively while maintaining strong relationships and providing insights to enhance services and products.
Top Skills: Digital Marketing
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23 Hours AgoSaved
Remote or Hybrid
Boston, MA
77K-81K Annually
Junior
77K-81K Annually
Junior
Healthtech • Payments • Software • Telehealth
As a Customer Success Manager, you'll guide strategic customers, optimizing workflows and aiding in achieving digital marketing goals while monitoring client progress and providing tailored solutions.
Top Skills: Customer Relationship Management (Crm) ToolsDigital Marketing Strategies
Reposted 23 Hours AgoSaved
Remote
Boston, MA
85K-120K Annually
Mid level
85K-120K Annually
Mid level
Software
The Enterprise Client Success Manager drives customer satisfaction and retention for large accounts through relationship building and by providing exceptional support and value.
Top Skills: Advanced Reporting SoftwareBusiness Intelligence SoftwareExcel
23 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Software
As a Customer Success Manager, you'll manage onboarding, adoption, and expansion of solutions, advocating for customers and driving product adoption, while monitoring key performance metrics for success.
Top Skills: AWSAzureChurnzeroGainsightGCPSalesforceTotango
YesterdaySaved
Remote
Boston, MA
70K-120K Annually
Mid level
70K-120K Annually
Mid level
Software
As a Customer Success Manager at Owner.com, you will manage high-volume, multi-location restaurant accounts, driving product adoption and customer value while ensuring retention and expansion opportunities.
Top Skills: GongLoomSales LoftSalesforceSigmaTalkdesk
YesterdaySaved
Remote
Boston, MA
70K-120K Annually
Junior
70K-120K Annually
Junior
Software
As a Customer Success Manager, you will manage a portfolio of 120+ customers, focusing on product adoption, retention, and mitigating churn risks through effective communication and problem-solving.
Top Skills: GongLoomMetabaseSales LoftSalesforceTalkdesk
YesterdaySaved
Remote or Hybrid
Boston, MA
58K-78K Annually
Junior
58K-78K Annually
Junior
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
As a Customer Success Manager, you will build strong customer relationships, optimize usage of ServiceTitan, drive value and ROI, and mitigate churn risk while ensuring customer satisfaction and retention.
Top Skills: GainsightSalesforceTableau
YesterdaySaved
In-Office or Remote
Boston, MA
124K-177K Annually
Expert/Leader
124K-177K Annually
Expert/Leader
Healthtech
The Customer Success Manager for the Public Sector at Verily will build relationships with key stakeholders, manage client interactions, create success plans, secure renewals, and ensure a positive customer experience.
YesterdaySaved
Remote
Boston, MA
80K-100K Annually
Junior
80K-100K Annually
Junior
AdTech • Big Data • Consumer Web • Digital Media • Marketing Tech
Manage client relationships, execute performance marketing strategies, analyze data for optimization, and collaborate cross-functionally to achieve client goals.
Top Skills: Data-Driven ContentEverflowHasoffersLookerPerformance MarketingReporting ToolsTracking PlatformsTune
7 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
106K-138K Annually
Senior level
106K-138K Annually
Senior level
Artificial Intelligence • Healthtech • Telehealth
Manage public sector and union accounts, build partnerships, ensure success, and present insights to stakeholders while driving engagement and growth.
Top Skills: Data VisualizationSaas-Based Solutions
YesterdaySaved
Remote
Boston, MA
110K-135K Annually
Mid level
110K-135K Annually
Mid level
Cloud • Security • Software
As a Customer Success Manager, you will design data-driven strategies for customer onboarding, engagement, and retention, focusing on automation and collaboration across teams.
Top Skills: Analytics ToolsAutomation ToolsCustomer Success Tools
YesterdaySaved
Remote
Boston, MA
110K-130K Annually
Mid level
110K-130K Annually
Mid level
Cloud • Security • Software
The Customer Success Manager will lead onboarding, account management, training, and customer advocacy while resolving issues and ensuring customer satisfaction.
Top Skills: AWSAzureGCPLinux
YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Artificial Intelligence
The Customer Success Manager will manage the customer lifecycle from onboarding to renewal, helping health systems achieve ROI through AI solutions, while collaborating with cross-functional teams.
Top Skills: Data AnalyticsDicomHl7PacsRisSalesforce
Reposted YesterdaySaved
Remote or Hybrid
Boston, MA
Mid level
Mid level
Legal Tech • Software • Generative AI
As a Team Lead, Customer Success Manager, you will mentor junior team members, manage a portfolio of accounts, drive client retention and growth, handle complex escalations, and deliver strategic client engagement.
Top Skills: B2B SaasLegal Technology
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