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Top Customer Success Manager Jobs in Boston, MA

4 Days AgoSaved
In-Office or Remote
Boston, MA
Mid level
Mid level
Healthtech • Information Technology • Telehealth
The Customer Success Manager will build relationships with Payer clients, ensure customer satisfaction, and collaborate across teams to enhance client success.
Top Skills: GainsightSalesforce
5 Days AgoSaved
In-Office
Boston, MA
95K-114K
Junior
95K-114K
Junior
Big Data • Software • Analytics
The Customer Success Manager partners with customers, understanding their needs and fostering relationships for satisfaction and loyalty, while driving product adoption and retention strategies.
Top Skills: Pendo Software
5 Days AgoSaved
Hybrid
Boston, MA
Entry level
Entry level
Consumer Web • Software
As a Customer Success Manager, you'll onboard users, manage feedback and feature requests, assist in marketing, and provide sales support while engaging users via Zoom calls.
Top Skills: SaaS
Reposted 24 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
85K-105K
Mid level
85K-105K
Mid level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Natural Language Processing • Software
Responsible for customer onboarding, communication, retention, and growth by ensuring effective use of Smartling's localization solutions.
Top Skills: SaaS
25 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
98K-165K Annually
Senior level
98K-165K Annually
Senior level
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
As a Strategic Accounts CSM, you will ensure customer satisfaction, drive upsells, manage account relationships, and foster product adoption for major clients.
Reposted 2 Days AgoSaved
Remote or Hybrid
Boston, MA
144K-160K Annually
Senior level
144K-160K Annually
Senior level
Cloud • Edtech • Information Technology • Software
The Senior Customer Success Manager will oversee customer accounts, ensure successful onboarding, adoption, and renewal, while building strong relationships and collaborating with internal teams to achieve customer objectives.
Top Skills: GainsightSalesforce
6 Days AgoSaved
In-Office or Remote
Boston, MA
Mid level
Mid level
Software
The Customer Success Manager will drive customer adoption, retention, and expansion for B2B SaaS clients, leveraging data and AI insights to build long-term relationships and ensure customer success.
Top Skills: AICsp ToolsSaaSSalesforce
Reposted 6 Days AgoSaved
Hybrid
Boston, MA
Mid level
Mid level
Software
The AI Customer Success Manager manages relationships with enterprise insurance customers, optimizing post-implementation success and driving revenue growth through renewals and expansions.
Top Skills: AILarge Language Model (Llm) TechnologiesPrompt EngineeringVoice Automation
Reposted 6 Days AgoSaved
In-Office or Remote
Boston, MA
120K-140K Annually
Senior level
120K-140K Annually
Senior level
Biotech
The Customer Success Manager will support customers through onboarding and product adoption, addressing their needs, and collaborating with internal teams while managing relationships with scientific stakeholders.
Top Skills: Crm ToolsHubspotSalesforce
Reposted 6 Days AgoSaved
In-Office
Boston, MA
Senior level
Senior level
Information Technology • Software
Customer Success Managers ensure customer satisfaction by building relationships, driving product adoption, and mitigating churn risks to enhance retention and expansion.
Top Skills: ConfluenceJIRASalesforce
Reposted 5 Days AgoSaved
Remote or Hybrid
Boston, MA
58K-78K Annually
Junior
58K-78K Annually
Junior
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
As a Customer Success Manager, you will build strong customer relationships, drive engagement, provide training, and analyze success metrics to enhance customer satisfaction and retention.
Top Skills: GainsightSalesforceTableau
Reposted 3 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
141K-206K
Senior level
141K-206K
Senior level
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
As a Senior Customer Success Manager, you will manage enterprise accounts, drive customer satisfaction, lead contract renewals, and facilitate product adoption through strategic partnerships and insights.
Top Skills: CRMSalesforce
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Reposted 3 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
141K-185K
Senior level
141K-185K
Senior level
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
The Senior Customer Success Manager will manage enterprise accounts, ensure customer value, drive renewals, and enhance adoption of Grammarly's tools in educational institutions.
Top Skills: AICRMLarge Language ModelsSalesforce
Reposted 4 Days AgoSaved
Remote or Hybrid
Boston, MA
92K-139K Annually
Senior level
92K-139K Annually
Senior level
Digital Media • Fintech • Information Technology • Mobile • Payments • Software • Financial Services
The Senior Customer Success Manager builds and maintains relationships with financial institution clients, ensuring their needs are met, managing contract renewals, and providing training and support.
Top Skills: Banking Software
9 Days AgoSaved
In-Office or Remote
Boston, MA
Senior level
Senior level
Healthtech • Information Technology • Telehealth
As a Customer Success Manager, you will manage relationships with healthcare clients, ensuring satisfaction, retention, and operational success while leveraging team collaboration.
Top Skills: GainsightSalesforce
Reposted 7 Days AgoSaved
Remote
Boston, MA
140K-160K
Mid level
140K-160K
Mid level
Artificial Intelligence
The Customer Success Manager builds relationships, ensures customer satisfaction, manages account risks, and drives user engagement for a video communication platform.
Top Skills: B2B Saas
Reposted 8 Days AgoSaved
Remote
Boston, MA
2-200K
Mid level
2-200K
Mid level
eCommerce • Mobile
As a Customer Success Manager, you'll support customer onboarding, training, and adoption of the GoSpotCheck platform, ensuring value and growth in client relationships.
Top Skills: AIDeep LearningExcelGospotcheckImage RecognitionSQL
Reposted 8 Hours AgoSaved
Remote
Boston, MA
5-10
Senior level
5-10
Senior level
Information Technology • Cybersecurity
The Customer Success Manager will manage customer relationships, conduct business reviews, handle onboarding, and optimize processes to enhance customer satisfaction.
Top Skills: Identity And Access SecurityWeb Technologies
Reposted 8 Hours AgoSaved
Remote
Boston, MA
Senior level
Senior level
Healthtech • Software
The Customer Success Manager will oversee client relationships, provide strategic advice, conduct data analysis, lead customer training, and support sales initiatives.
Top Skills: ExcelMicrosoft PowerpointMicrosoft Word
Reposted 8 Hours AgoSaved
Remote
Boston, MA
Senior level
Senior level
Software
The Customer Success Manager at MedScout will autonomously manage key accounts, drive post-sales processes, and ensure customers achieve their desired outcomes while acting as a strategic partner for business success.
Reposted 8 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Software
Manage a portfolio of customers, ensuring adoption, retention, and expansion through regular outreach and usage reviews while collaborating with cross-functional teams.
Top Skills: ChurnzeroHubspotSalesforce
Reposted 8 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Aerospace
The Manager of Customer Success will identify new sales opportunities, nurture client relationships, and drive revenue growth in the aviation sector.
Top Skills: Salesforce
Reposted 8 Hours AgoSaved
In-Office or Remote
Boston, MA
Junior
Junior
Information Technology • Analytics
Join Adthena's Talent Community to connect regarding future PPC/SEM and Customer Success Manager positions, requiring Google Ads experience and a strong grasp of digital marketing.
Top Skills: Google AdsPpcSaaSSem
Reposted 8 Hours AgoSaved
Remote or Hybrid
Boston, MA
75K-105K Annually
Mid level
75K-105K Annually
Mid level
Software • Cybersecurity
The Customer Success Manager enhances customer retention and growth by building relationships, managing customer health, and delivering value through strategic engagement and collaboration with stakeholders.
Top Skills: Cybersecurity
Reposted 8 Hours AgoSaved
Remote
Boston, MA
Senior level
Senior level
Healthtech • Internet of Things • Hospitality • Telehealth
As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.
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