Top Customer Success Manager Jobs in Boston, MA

The Sr Customer Success Manager will manage strategic client relationships, mentor junior team members, drive customer retention, and contribute to process improvements at UVeye.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

Own post-launch success for a portfolio of K-12 school accounts: drive adoption, retention, expansion, run structured check-ins, analyze usage data, deliver trainings, and provide product feedback to improve outcomes.

The Customer Success Manager will manage relationships with ~100 customers, driving feature adoption, retention, and revenue growth while ensuring they achieve business objectives using Paperless Parts' software.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

As a Client Success Manager, you will onboard clients, manage relationships, lead teams, monitor productivity, and ensure client satisfaction and success in the manufacturing sector.

The Client Success Manager will engage with clients to enhance retention and satisfaction, manage onboarding, track KPIs, and identify growth opportunities across a diverse customer base.

The Senior Customer Success Manager develops relationships with key accounts, ensuring success through upsells and renewals, while leading strategic client interactions and optimizing performance.

The Eclipse Client Success Manager will focus on account management, client retention, and support existing clients through projects and daily interactions. Responsibilities include client advocacy, managing account changes, conducting check-ins, and ensuring a positive experience throughout the product lifecycle.

The Customer Success Manager will manage a portfolio of accounts, focusing on retention and adoption, while collaborating with various teams to ensure customer satisfaction.

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

Own post-signature customer experience for long-term software and subscription agreements. Drive adoption, value realization, renewals, and measurable customer outcomes by engaging executives, managing multiple accounts, coordinating cross-functional partners, and improving the customer journey.

Own post-signature customer experience for federal enterprise and subscription customers. Drive adoption, value realization, renewals, and executive alignment; build success plans, run reviews, monitor health metrics, document activity in Gainsight, and coordinate cross-functionally to mitigate risk and enable outcomes.

Manage a book of mid-market customers to drive onboarding, adoption, retention, and renewals. Triage inbound requests, lead cross-functional resolutions, monitor health metrics, identify expansion and churn risks, and mentor other CSMs. Maintain accurate data and advocate customer needs to Product and Operations.

Manage strategic enterprise accounts to drive customer adoption and success. Lead onboarding from Close-Won to Go-Live, manage renewals and retention, collaborate with Product/R&D/Medical teams, and communicate value through strong storytelling. Represent customer needs and travel as required.

Manage a focused portfolio of large customers, driving adoption and measurable ROI of Atlan's Active Metadata Platform through consultative partnerships and strategic alignment with executive stakeholders.

Manage and execute advertising campaigns for enterprise clients, focusing on profitability and growth through strategic planning and analysis of campaign performance. Collaborate with teams to optimize use of CommerceIQ's platform.

As a Customer Success Manager, you will own client relationships, create quarterly strategies, advocate for clients internally, and drive product adoption.

Own renewal and engagement lifecycle for B2B SaaS customers: manage accounts, drive adoption/renewals, surface ROI and health metrics, collaborate cross-functionally, escalate issues, and contribute to enablement and scaling of Customer Success processes.

The Customer Success Manager will build relationships with clients, ensure satisfaction, drive retention, monitor customer health, and collaborate with teams to resolve issues and identify growth opportunities.

The Customer Success Manager will manage customer relationships, align strategies with cybersecurity objectives, and drive customer satisfaction and revenue growth.

The Customer Success Manager will drive value and business outcomes for clients using Bynder's platform, manage relationships, oversee renewals, and advocate for customer needs within the organization.

As a Customer Success Manager, you will manage post-sale relationships, ensuring customer success through onboarding, deployment, and ongoing support while coordinating with internal teams and delivering quarterly reviews.

Manage a portfolio of customers as primary contact, drive adoption and retention, respond to support requests, troubleshoot issues with product teams, identify upsell and renewal opportunities, and provide customer insights to product and engineering.

Manage a portfolio of customers to ensure successful onboarding, product adoption, and growth. Identify upsell opportunities, flag risks, deliver virtual demos, analyze usage metrics, collaborate with Sales, Product, Marketing, and Support, and mentor peers while optimizing processes to maximize net revenue retention.