Top Customer Success Manager Jobs in Boston, MA

Manage enterprise customer relationships, ensuring successful robotics deployment, aligning outcomes with business goals, and driving account growth through effective communication and cross-functional coordination.

The Customer Success Manager will build strong relationships with clients, support robot deployment, troubleshoot issues, and drive customer growth by collaborating with cross-functional teams.

Manage a high-volume SMB/MM post-sales portfolio to retain and grow customers through renewals, upsell/cross-sell, programmatic adoption campaigns, forecasting, risk mitigation, and cross-functional collaboration to drive product adoption and minimize churn.

Own day-to-day partnerships with Western K–12 districts, drive renewals, provide clinical and operational guidance, launch and maintain district relationships, surface strategic insights, and collaborate with clinical and product teams to improve Cartwheel's program and operations.

Own day-to-day partnership and renewal for Southern school districts, deliver clinical and operational guidance, launch and maintain district partnerships, gather feedback to improve Cartwheels program, and coordinate across clinical and internal teams with occasional travel.

Manage a book of public-sector accounts to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functionally for escalations, and use project management to deliver customer enablement and success initiatives.

Manage the full renewal lifecycle for public sector accounts—quoting, negotiating, and closing contracts. Maintain renewal forecasting in CRM, build stakeholder relationships, identify upsell/cross-sell opportunities, monitor engagement to mitigate churn, and collaborate on process improvements.

The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.

Manage post-sale customer lifecycle for industrial accounts: onboard, drive adoption, quantify ROI, run business reviews, mitigate churn, and grow revenue through upsell and expansion while partnering with engineering, quality, and operations teams.

Serve as a strategic advisor to enterprise customers using the Appian platform, driving adoption, shaping business goals into success plans, monitoring account health, mitigating risks, expanding platform footprint, and collaborating with internal teams to deliver measurable outcomes and technical guidance.

Manage a portfolio of customers to drive adoption, retention, and value realization of RapidScale solutions. Develop success plans, monitor health and utilization, conduct QBRs, coordinate cross-functional resources, support renewals and identify expansion opportunities, and follow Customer Success playbooks while escalating and resolving issues.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Drive customer onboarding, adoption, and retention for SaaS customers. Monitor health metrics, manage renewals, identify upsell opportunities, lead QBRs, provide training, and share customer insights with internal teams to maximize lifetime value.

Own strategic customer relationships to ensure successful onboarding, campaign delivery, and retention. Act as product expert and trusted advisor, use data to optimize campaigns, collaborate cross-functionally, and build scalable CS processes to drive expansion and reduce churn.

Manage engagement and value delivery for Forrester's largest clients. Develop and execute client engagement and onboarding plans, monitor account health, align with client executives, coordinate delivery with internal teams, drive renewals and enrichment, navigate stakeholder complexity, and promote AI tool adoption to maximize client outcomes and retention.

The Junior Customer Success Manager is responsible for developing relationships with customers, addressing concerns, presenting solutions, and coordinating sales efforts to drive product value.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

Manage and grow client relationships for integrated media and data services. Onboard and enable customers, drive product adoption and renewals, consult on use cases and integrations, present results to stakeholders, coordinate internal teams to resolve issues, and identify upsell opportunities to achieve customer KPIs.

Act as primary customer contact to ensure successful onboarding, adoption, and ongoing health of AutoStore systems. Monitor performance, analyze data to recommend optimizations, run strategic reviews, support technical troubleshooting, drive upsell opportunities, maintain high NPS, and advocate customer needs internally.

The Customer Success Manager enhances customer value by managing relationships, leading onboarding, and ensuring adoption of a SaaS platform.

Manage a portfolio of enterprise retail customers post-sale to drive onboarding, adoption, retention, and expansion. Lead implementations, deliver training, handle escalations, track milestones for billing, collaborate with Product/Engineering, run QBRs, and own renewals and customer health.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.