Top Customer Success Manager Jobs in Boston, MA

The Senior Customer Success Manager will guide enterprise customers through their DEX journey by ensuring adoption, tracking progress, and fostering collaboration to drive growth and retention.

The Customer Success Manager will drive product adoption for strategic clients, manage relationships, and ensure successful outcomes through data insights and collaboration with internal teams.

The Technical Account Manager will manage post-implementation customer accounts, ensuring engagement and growth, delivering guidance, and mitigating risks.

The Lead Customer Success Manager will oversee enterprise-level accounts, enhance customer experience, drive product adoption, and build strategic partnerships for long-term growth.

The Sr Customer Success Manager will manage strategic client relationships, mentor junior team members, drive customer retention, and contribute to process improvements at UVeye.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

Own post-launch success for a portfolio of K-12 school accounts: drive adoption, retention, expansion, run structured check-ins, analyze usage data, deliver trainings, and provide product feedback to improve outcomes.

The Customer Success Manager will manage relationships with ~100 customers, driving feature adoption, retention, and revenue growth while ensuring they achieve business objectives using Paperless Parts' software.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

As a Client Success Manager, you will onboard clients, manage relationships, lead teams, monitor productivity, and ensure client satisfaction and success in the manufacturing sector.

The Client Success Manager will engage with clients to enhance retention and satisfaction, manage onboarding, track KPIs, and identify growth opportunities across a diverse customer base.

As a Customer Success Manager, you will manage post-sale relationships, drive product adoption for research clients, and collaborate across teams to ensure successful outcomes.

The Client Success Manager will track and report revenue cycle KPIs, analyze data, offer client-centric solutions, communicate insights, and manage multiple accounts effectively.

As a Technical Customer Success Manager, you will manage key customer relationships, drive value realization, ensure account renewals, and contribute to the customer success strategy, emphasizing cloud infrastructure and DevOps practices.

Manage end-to-end client relationships for employers, TPAs, PBMs and consultants to drive retention and growth. Lead implementation, adoption, executive reviews, performance reporting, and cross-functional issue resolution. Identify expansion opportunities, mitigate account risk, and translate data into strategic recommendations to demonstrate measurable value.

Manage a portfolio of Patch Caregiving employer clients to drive satisfaction, retention, and growth. Serve as trusted advisor to HR/benefit leaders, lead renewals and expansion, run engagement programs and QBRs, use data to report KPIs, and coordinate cross-functionally. Support product adoption and occasional travel (up to 20%).

Manage a portfolio of Tier 4 customers through the full lifecycle: onboard, drive adoption, monitor health, handle renewals, identify expansion opportunities, and collaborate cross-functionally to improve satisfaction and retention.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

As a Strategic Customer Success Manager, you'll guide organizations in data-driven success, partnering with customers to enhance collaboration and governance.

Manage a portfolio of clients and broker/consultant relationships to ensure adoption, satisfaction, retention, and expansion. Develop account plans, run business reviews, coordinate engagement marketing, maintain CRM data hygiene, resolve service issues, and collaborate cross-functionally to meet client and company goals.

The Senior Strategic Customer Success Manager is responsible for managing high-value accounts, driving adoption and retention, and collaborating cross-functionally to achieve customer success and satisfaction.

The Strategic Customer Success Manager for Higher Education will build relationships with key clients, implement account plans, ensure customer satisfaction, and drive product adoption.

The Customer Success Manager will manage customer relationships, drive product adoption, deliver business reviews, and collaborate cross-functionally to ensure customer satisfaction and retention.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

As a Customer Success Manager, you will manage post-sale client relationships, drive adoption, reduce churn, and ensure client satisfaction for mid-market customers.