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Top Customer Success Manager Jobs in Boston, MA

Reposted 8 Days AgoSaved
In-Office
Boston, MA
Junior
Junior
Information Technology • Internet of Things • Software • Virtual Reality
The Customer Success Manager will guide educators using Onshape, focusing on onboarding, engagement, retention, and relationship management with educational accounts.
Top Skills: Crm ToolsGainsightSalesforce
9 Days AgoSaved
In-Office
Boston, MA
Senior level
Senior level
Business Intelligence • Consulting
Guide SMB customers through onboarding and adoption of the icortica platform: lead implementations, deliver training, manage support tickets, configure workflows, mitigate risk, and communicate with stakeholders to ensure long-term customer health.
Top Skills: CRMEhrIcorticaSaas PlatformsWorkflow Automation Tools
Reposted 11 Hours AgoSaved
Remote or Hybrid
Boston, MA
59K-79K Annually
Junior
59K-79K Annually
Junior
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
The Customer Success Manager enhances customer satisfaction by managing accounts, resolving issues, guiding product utilization, and fostering long-term relationships to ensure client success with ServiceTitan.
Top Skills: GainsightSalesforceTableau
15 Hours AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
138K-186K Annually
Senior level
138K-186K Annually
Senior level
HR Tech • Software
The Senior Strategic Customer Success Manager is responsible for managing high-value accounts, driving adoption and retention, and collaborating cross-functionally to achieve customer success and satisfaction.
Top Skills: GainsightSalesforce
15 Hours AgoSaved
Remote
Boston, MA
Senior level
Senior level
Artificial Intelligence • Healthtech • Software
As a Customer Success Manager at Suki, you'll drive user engagement and adoption of the digital assistant for healthcare, ensuring successful setup and training of end users in major health systems. You'll identify and resolve issues, collaborate with various teams and provide customer insights to shape product innovation.
Top Skills: Google SuiteMS Office
21 Hours AgoSaved
Remote
Boston, MA
75K-85K Annually
Mid level
75K-85K Annually
Mid level
Edtech
As a Customer Success Manager, you will manage customer relationships, drive engagement, oversee account renewals, and collaborate with internal teams to enhance the customer experience and ensure the success of their educational solutions.
Top Skills: ChurnzeroHubspot
Reposted 21 Hours AgoSaved
Remote
Boston, MA
120K-130K Annually
Mid level
120K-130K Annually
Mid level
Big Data • Software
The Customer Success Manager at Stratus ensures post-go-live customer relationships, driving product adoption and renewals while identifying growth opportunities and delivering training.
Top Skills: Construction TechnologySaaS
Reposted 21 Hours AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
Senior level
Senior level
Healthtech
As a Customer Success Manager, you'll lead onboarding and implementation, manage strategic stakeholder relationships, drive analytics, and advocate for customer needs while collaborating across teams.
Top Skills: Data FeedsDigital Health SolutionsIntegrations
YesterdaySaved
Remote
Boston, MA
55K-75K Annually
Mid level
55K-75K Annually
Mid level
Edtech
The Customer Success Manager will enhance customer satisfaction through tailored plans, managing accounts, fostering relationships, and promoting solution adoption, while also driving growth opportunities within customer accounts.
YesterdaySaved
Remote
Boston, MA
106K-146K Annually
Senior level
106K-146K Annually
Senior level
Healthtech • HR Tech
Responsible for managing relationships with employer customers in mental health solutions, ensuring satisfaction and facilitating communication between stakeholders while driving customer engagement and product innovation.
YesterdaySaved
Remote
Boston, MA
110K-135K Annually
Senior level
110K-135K Annually
Senior level
Software
The Senior Customer Success Manager will oversee customer relationships, ensure value delivery from Cyara’s solutions, lead renewals, and drive customer growth strategies while managing internal resources effectively.
YesterdaySaved
Remote
Boston, MA
130K-140K Annually
Senior level
130K-140K Annually
Senior level
Artificial Intelligence • Cloud • Mobile • Security • Software
The Customer Success Manager focuses on managing client relationships, driving product adoption, supporting account plans, and ensuring customer satisfaction and retention.
Top Skills: GainsightGmailGoogleMS OfficeSalesforce
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YesterdaySaved
Remote
Boston, MA
145K-165K Annually
Senior level
145K-165K Annually
Senior level
Artificial Intelligence • Information Technology • Legal Tech • Software
As a Customer Success Manager at Tonkean, you will drive customer adoption and retention for enterprise clients, develop lifecycle strategies, and build relationships with executive stakeholders to ensure measurable business outcomes.
Reposted YesterdaySaved
Remote
Boston, MA
96K-132K Annually
Senior level
96K-132K Annually
Senior level
Information Technology • Internet of Things • Software • Virtual Reality
Manage customer relationships for PTC's SaaS offerings, ensuring satisfaction and retention. Analyze performance metrics, coordinate escalations, and provide insights to enhance customer experience.
Top Skills: CloudItilPmpSaaS
Reposted 10 Days AgoSaved
In-Office
Boston, MA
80K-100K Annually
Mid level
80K-100K Annually
Mid level
Big Data • Information Technology • Machine Learning • Sales • Software • Database • Generative AI
The Customer Success Manager III at ZoomInfo drives product adoption, retention, and growth by managing strategic account partnerships and ensuring customer satisfaction and business value.
YesterdaySaved
Easy Apply
Remote
Boston, MA
Easy Apply
75K-87K Annually
Mid level
75K-87K Annually
Mid level
Software
The Customer Success Manager is responsible for managing key customer accounts, ensuring satisfaction, driving product adoption, and identifying upselling opportunities while achieving revenue targets.
Top Skills: CRMSalesforce
YesterdaySaved
Remote
Boston, MA
75K-85K Annually
Mid level
75K-85K Annually
Mid level
Fintech • Financial Services
The Customer Success Manager will oversee a portfolio of customers, focusing on digital engagement, lifecycle management, onboarding, and adoption. The role aims to improve customer value realization and reduce support dependency using automation and data analysis.
Top Skills: Customer Messaging PlatformsSalesforce
Reposted YesterdaySaved
Remote
Boston, MA
Junior
Junior
Computer Vision • Security • Cybersecurity
The Technical Customer Success Manager will engage with clients to ensure satisfaction and success with the Grip platform, managing relationships, service issues, and feedback for product development.
Top Skills: AWSConfluenceExcelJIRAPowerPointPythonSalesforceSQLZendesk
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Edtech
Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Artificial Intelligence • Information Technology • Software
As the founding Customer Success Manager, you will build and oversee Coverbase's post-sales processes, focusing on customer onboarding, retention, and account growth, while collaborating with executives and providing high-quality customer support.
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Artificial Intelligence • Healthtech
The Customer Success Manager will advocate for customers, enhance relationships, ensure smooth onboarding, and drive product value demonstration through data analysis.
Top Skills: Ai SolutionsData AnalyticsMedical ImagingSaaS
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Artificial Intelligence • Healthtech
The role involves supporting customers, managing projects, and utilizing analytics to ensure customer success in a healthcare tech environment.
Top Skills: Data AnalyticsSaaS
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Artificial Intelligence • Information Technology • Software
The Customer Success Manager ensures successful onboarding and long-term growth for mid-market and enterprise clients, driving adoption and measurable ROI of Voice AI solutions.
Top Skills: SaaSVoice Ai
Reposted YesterdaySaved
Remote
Boston, MA
130K-160K Annually
Mid level
130K-160K Annually
Mid level
Artificial Intelligence • Software • Analytics
As an Enterprise Account Manager at Raspberry AI, you will build relationships with fashion brands to enhance their use of generative AI, drive renewals and upsells, and oversee customer success metrics while collaborating cross-functionally.
Top Skills: Crm SoftwareHubspot
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Digital Media • Marketing Tech • Software
The Client Success Manager builds relationships with customers, drives business outcomes, manages a diverse portfolio, and conducts business reviews, aiming for revenue retention and customer satisfaction.
Top Skills: ChurnzeroSalesforce
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