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Top Customer Success Manager Jobs in Boston, MA

3 Days AgoSaved
Hybrid
Boston, MA
120K-165K Annually
Senior level
120K-165K Annually
Senior level
Software • Biotech
The Customer Success Manager will manage onboarding, training, and platform customization for clients, ensuring they maximize the use of Weave's AI-driven SaaS platform for FDA submissions and facilitate communication between clients and product teams for continued growth.
Top Skills: Ai Instruments
23 Days AgoSaved
Remote
Boston, MA
100K-120K Annually
Senior level
100K-120K Annually
Senior level
Information Technology • Machine Learning • Software • Conversational AI • Generative AI • Manufacturing
The Customer Success Manager leads efforts to enhance customer satisfaction and retention, utilizing data analytics and cross-functional collaboration to reduce churn and improve engagement across various customer segments.
Top Skills: Crm SystemsCustomer Health ScoringData AnalyticsKpisProject Management ToolsSaaS
Reposted 4 Days AgoSaved
Hybrid
Boston, MA
45K-55K Annually
Junior
45K-55K Annually
Junior
Fintech • Payments • Software
As a Customer Success Manager, you'll support restaurant partners through onboarding, troubleshooting, and improving customer processes while documenting feedback for product development.
Reposted 4 Days AgoSaved
Hybrid
Boston, MA
Mid level
Mid level
Artificial Intelligence • Software
Guide customers from first value to full adoption, managing onboarding, renewals, and driving product adoption through proactive engagement.
Top Skills: AIDeveloper ToolsSaaS
5 Days AgoSaved
Hybrid
Boston, MA
Mid level
Mid level
Software
As a Customer Success Manager at OnRamp, you'll drive customer retention and adoption, ensuring they realize ROI and build strong relationships while guiding onboarding processes and improving product knowledge.
Top Skills: Ai ToolsHubspotSalesforce
Reposted 5 Days AgoSaved
In-Office
Boston, MA
70K-80K Annually
Mid level
70K-80K Annually
Mid level
Software
The Customer Success Manager will drive product adoption for strategic clients, manage relationships, and ensure successful outcomes through data insights and collaboration with internal teams.
Top Skills: CRMSalesforce
3 Days AgoSaved
Remote
Boston, MA
122K-188K Annually
Senior level
122K-188K Annually
Senior level
Security • Software • Cybersecurity • Automation
The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.
Top Skills: CatalystJIRASalesforceSigma
3 Days AgoSaved
Remote or Hybrid
Boston, MA
140K-175K Annually
Senior level
140K-175K Annually
Senior level
Edtech • Information Technology • Software
The Senior Strategic CSM manages customer lifecycle for strategic accounts, focusing on onboarding, adoption, and renewals to ensure mutual success and growth for customers.
Top Skills: GainsightSalesforce
Reposted 7 Days AgoSaved
Hybrid
Boston, MA
86K-117K Annually
Mid level
86K-117K Annually
Mid level
Aerospace • Cloud • Fintech • Software • Manufacturing
The Customer Success Manager will manage relationships with ~100 customers, driving feature adoption, retention, and revenue growth while ensuring they achieve business objectives using Paperless Parts' software.
Top Skills: Crm SoftwareSaaS
Reposted 9 Days AgoSaved
Hybrid
Boston, MA
92K-125K Annually
Senior level
92K-125K Annually
Senior level
Cloud • Software
Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.
Top Skills: Ai ToolsCatalystCmsCreative ToolsDigital Asset Management (Dam)EcommercePimSalesforce
Reposted 9 Days AgoSaved
In-Office
Boston, MA
Mid level
Mid level
Big Data • Information Technology • Other • Security
The Client Success Manager will engage with clients to enhance retention and satisfaction, manage onboarding, track KPIs, and identify growth opportunities across a diverse customer base.
Top Skills: CRMSaaSSalesforce
Reposted 6 Minutes AgoSaved
Remote
Boston, MA
Senior level
Senior level
Software
Lead strategic customer relationships for enterprise healthcare accounts: onboard, drive adoption, ensure retention and expansion, manage renewals and negotiations, deliver technical guidance on integrations and reporting, and funnel customer feedback into product and cross-functional teams.
Top Skills: APIsCRMReportingSalesforceSalesforce DashboardsSalesforce FlowSalesforce Process BuilderSalesforce ReportsSalesforce Workflows
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Reposted 6 Minutes AgoSaved
Remote
Boston, MA
Junior
Junior
Financial Services
Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.
Top Skills: CanvaZoom
Reposted 7 Minutes AgoSaved
Remote
Boston, MA
60K-90K Annually
Mid level
60K-90K Annually
Mid level
Other • Financial Services
The Customer Success Manager is responsible for managing customer relationships, ensuring satisfaction, advocating for customers, and supporting retention and growth through account monitoring and collaboration with internal teams.
Top Skills: GainsightSalesforce
Reposted 7 Minutes AgoSaved
Remote
Boston, MA
35K-85K Annually
Senior level
35K-85K Annually
Senior level
Edtech • Information Technology
The Customer Success Manager will manage relationships with high-volume members, ensuring client satisfaction and retention while driving product adoption and value.
Top Skills: GainsightJIRAMs Office SuiteSalesforceTableau
Reposted 8 Minutes AgoSaved
Remote
Boston, MA
Senior level
Senior level
Healthtech
Manage a portfolio of clients and broker/consultant relationships to ensure adoption, satisfaction, retention, and expansion. Develop account plans, run business reviews, coordinate engagement marketing, maintain CRM data hygiene, resolve service issues, and collaborate cross-functionally to meet client and company goals.
Top Skills: ExcelMS OfficeMicrosoft PowerpointMicrosoft WordSalesforceSharepoint
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Big Data • Software • Analytics
As a Strategic Customer Success Manager, you'll guide organizations in data-driven success, partnering with customers to enhance collaboration and governance.
Top Skills: BigQueryDbtLookerSnowflakeTableau
Reposted YesterdaySaved
In-Office or Remote
Boston, MA
120K-170K Annually
Senior level
120K-170K Annually
Senior level
Software
The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.
Top Skills: Marketing AutomationSales EngagementSalesforce
Reposted YesterdaySaved
In-Office or Remote
Boston, MA
70K-90K Annually
Mid level
70K-90K Annually
Mid level
Software
As a Customer Success Manager, you will manage post-sale client relationships, drive adoption, reduce churn, and ensure client satisfaction for mid-market customers.
Top Skills: Salesforce
Reposted YesterdaySaved
Remote
Boston, MA
79K-150K Annually
Senior level
79K-150K Annually
Senior level
Information Technology • Business Intelligence
The Customer Success Manager oversees customer relationships post-implementation, ensuring satisfaction and measurable outcomes from managed services. Key responsibilities include service delivery oversight, driving customer retention and growth, and leveraging data for continuous improvement.
Top Skills: GainsightGenerative Ai ToolsSalesforce
Reposted YesterdaySaved
Remote
Boston, MA
80K-110K Annually
Senior level
80K-110K Annually
Senior level
Edtech • Information Technology
The Strategic Customer Success Manager for Higher Education will build relationships with key clients, implement account plans, ensure customer satisfaction, and drive product adoption.
Top Skills: Canvas LmsEducational TechnologiesLearning Management Systems (Lms)
2 Days AgoSaved
Remote
Boston, MA
100K-115K Annually
Senior level
100K-115K Annually
Senior level
Software • Cybersecurity
The Customer Success Manager at CyberSheath oversees customer relationships, coordinates technical projects, identifies upsell opportunities, and ensures customer satisfaction by managing internal teams and processes effectively.
Top Skills: A+Az-900CcnaCismNetwork+Security+
2 Days AgoSaved
Remote
Boston, MA
70K-115K Annually
Junior
70K-115K Annually
Junior
Mobile • Other • Software • Analytics
As a Scaled Customer Success Manager at OneSignal, you will drive platform adoption, support customer journeys, and optimize customer health. Responsibilities include managing customer conversations, participating in programs, and collaborating cross-functionally to enhance customer engagement. You should have strong communication skills and a solution-oriented mindset.
Top Skills: Customer Success Platforms
2 Days AgoSaved
Remote
Boston, MA
110K-140K Annually
Mid level
110K-140K Annually
Mid level
Mobile • Other • Software • Analytics
The Customer Success Manager at OneSignal will manage 50-60 customers, focusing on retention and growth through onboarding, business reviews, and collaboration with teams.
Top Skills: GongSalesforceVitally
2 Days AgoSaved
Remote or Hybrid
Boston, MA
59K-79K Annually
Mid level
59K-79K Annually
Mid level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
As a Customer Success Manager, you'll manage customer accounts, ensuring they achieve ROI and business outcomes while building long-term relationships and providing guidance on product adoption.
Top Skills: GainsightSalesforceServicetitanTableau
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