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Top Customer Success Manager Jobs in Boston, MA

Reposted YesterdaySaved
Remote
Boston, MA
95K-152K Annually
Senior level
95K-152K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Senior Customer Success Manager builds relationships, drives product adoption, and retains SaaS revenue while managing a regional book of business for customer satisfaction and growth.
Top Skills: Google SuiteMS OfficeSalesforce CRMSlack
Reposted YesterdaySaved
Remote
Boston, MA
95K-152K Annually
Senior level
95K-152K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Customer Success Manager II, you will drive customer engagement, maintain relationships, and lead initiatives to ensure high product adoption and customer satisfaction across a regional Mid-Market segment.
Top Skills: Google SuiteMS OfficeSalesforceSlack
Reposted 5 Days AgoSaved
In-Office or Remote
Boston, MA
65K-95K Annually
Mid level
65K-95K Annually
Mid level
Big Data • Information Technology • Security • Software • Analytics • Cybersecurity
As a Customer Success Manager at Bitsight, you will drive customer satisfaction, retention, and ensure value realization by managing customer relationships, onboarding, and issue resolution.
Top Skills: GainsightSalesforce
5 Days AgoSaved
Hybrid
Boston, MA
100K-130K Annually
Mid level
100K-130K Annually
Mid level
Internet of Things • Real Estate • Social Impact • Software • Analytics
The Customer Success Manager at HqO is responsible for managing the customer lifecycle, fostering relationships, driving product adoption, and ensuring high tenant satisfaction and retention.
Top Skills: Crm ToolsHubspot
5 Days AgoSaved
In-Office
Boston, MA
Mid level
Mid level
Big Data • Information Technology • Other • Security
The Customer Success Manager will manage enterprise and strategic accounts, ensuring customer retention and growth through relationship building, data analysis, and cross-team collaboration.
Top Skills: Customer Success PlatformsGongMS OfficePower BISalesforceTableau
6 Days AgoSaved
In-Office
Boston, MA
143K-187K Annually
Senior level
143K-187K Annually
Senior level
Healthtech • Other
The Enterprise Customer Success Manager will oversee state agency relationships, coordinate implementation plans, ensure project success, and maintain communication among stakeholders to drive program growth and renewal at Cartwheel.
Top Skills: HubspotSalesforce
2 Days AgoSaved
Remote or Hybrid
Boston, MA
90K-115K Annually
Senior level
90K-115K Annually
Senior level
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Senior Customer Success Manager will manage complex customer accounts, drive product adoption, lead QBRs, mitigate renewal risks, and mentor peers.
Top Skills: ExcelPower BISalesforce
7 Days AgoSaved
In-Office
Boston, MA
62K-150K Annually
Mid level
62K-150K Annually
Mid level
Consulting
The Customer Success Manager will maintain client relationships, deliver actionable insights through data analysis, and ensure clients derive value from the Arrow platform. Responsibilities include configuring platform deployments, developing data models, and participating in product planning.
Top Skills: JavaExcelPostgisPostgresPowerPointPythonSQL
7 Days AgoSaved
Hybrid
Boston, MA
120K-165K Annually
Senior level
120K-165K Annually
Senior level
Software • Biotech
The Customer Success Manager will manage onboarding, training, and platform customization for clients, ensuring they maximize the use of Weave's AI-driven SaaS platform for FDA submissions and facilitate communication between clients and product teams for continued growth.
Top Skills: Ai Instruments
Reposted 8 Days AgoSaved
Hybrid
Boston, MA
45K-55K Annually
Junior
45K-55K Annually
Junior
Fintech • Payments • Software
As a Customer Success Manager, you'll support restaurant partners through onboarding, troubleshooting, and improving customer processes while documenting feedback for product development.
Reposted 8 Days AgoSaved
Hybrid
Boston, MA
Mid level
Mid level
Artificial Intelligence • Software
Guide customers from first value to full adoption, managing onboarding, renewals, and driving product adoption through proactive engagement.
Top Skills: AIDeveloper ToolsSaaS
Reposted An Hour AgoSaved
Remote
Boston, MA
96K-114K Annually
Senior level
96K-114K Annually
Senior level
Fintech • Software
The Customer Success Manager will collaborate with customers and internal teams to enhance lending processes, drive success metrics, and build strong customer relationships to unlock value from Blend's platform.
Top Skills: SaaS
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Reposted An Hour AgoSaved
Remote
Boston, MA
110K-150K Annually
Senior level
110K-150K Annually
Senior level
AdTech • Marketing Tech • Social Media • Software
The Enterprise Customer Success Manager leads initiatives to mitigate churn, drive growth, build partnerships, and mentor junior team members in achieving customer engagement and success.
Top Skills: Enterprise SoftwareLocal SearchSaaSSocial Media Management
An Hour AgoSaved
Remote or Hybrid
Boston, MA
87K-116K Annually
Mid level
87K-116K Annually
Mid level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
As a Customer Success Manager (Enterprise), you will manage a portfolio of trade companies, ensuring they maximize software value through tailored support and analysis.
An Hour AgoSaved
Remote
Boston, MA
Mid level
Mid level
Sales
The Customer Success Manager ensures customer satisfaction and success on the AppDirect platform by managing a diverse customer portfolio, providing support, strategic guidance, and collaborating with internal teams for scalability and retention efforts.
Top Skills: CatalystChurnzeroGainsightSalesforce
An Hour AgoSaved
In-Office or Remote
Boston, MA
Mid level
Mid level
Blockchain • Payments • Software • Cryptocurrency
The Technical Customer Success Manager will drive customer adoption, educate clients on the platform, troubleshoot technical issues, and build frameworks for scalable growth while ensuring a strong partnership with fintechs and enterprises.
Top Skills: Ai ToolsAPIs
9 Days AgoSaved
Hybrid
Boston, MA
Mid level
Mid level
Software
As a Customer Success Manager at OnRamp, you'll drive customer retention and adoption, ensuring they realize ROI and build strong relationships while guiding onboarding processes and improving product knowledge.
Top Skills: Ai ToolsHubspotSalesforce
5 Hours AgoSaved
Remote
Boston, MA
70K-73K Annually
Mid level
70K-73K Annually
Mid level
Edtech • Information Technology
The Customer Success Manager at Instructure will manage a portfolio of HiEd accounts, ensuring customer satisfaction, retention, and growth through relationship building and strategic engagement.
Top Skills: Google SuiteMicrosoft SuiteSalesforce
Reposted 9 Days AgoSaved
In-Office
Boston, MA
70K-80K Annually
Mid level
70K-80K Annually
Mid level
Software
The Customer Success Manager will drive product adoption for strategic clients, manage relationships, and ensure successful outcomes through data insights and collaboration with internal teams.
Top Skills: CRMSalesforce
13 Hours AgoSaved
Remote
Boston, MA
120K-193K Annually
Mid level
120K-193K Annually
Mid level
Artificial Intelligence • Information Technology • Software • Automation
The Customer Success Manager will strategically partner with enterprise customers, driving adoption, retention, and growth while utilizing data insights and managing cross-functional projects to deliver measurable outcomes.
Top Skills: CRMGainsightSalesforce
13 Hours AgoSaved
Remote
Boston, MA
115K-149K Annually
Expert/Leader
115K-149K Annually
Expert/Leader
Artificial Intelligence • Cloud • Information Technology • Other • Professional Services • Software
Manage strategic customer accounts, ensuring value from Vertex tax solutions. Collaborate across functions to drive adoption, resolve issues, and influence product strategy.
Top Skills: Erp PlatformsJavaMicrosoft DynamicsOracleRdbms ToolsSAPSoap UiSQLTomcatUnix/LinuxXML
13 Hours AgoSaved
Remote
Boston, MA
Senior level
Senior level
Consumer Web
As a Revit Customer Success Manager, you'll support users by onboarding new customers, offering training, managing support requests, and assisting with pre-sales activities.
Top Skills: Construction IndustryMicrosoft SuiteRevit
17 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Software
The Client Success Manager will enhance customer outcomes, retention, and growth by managing key accounts, providing strategic guidance, and fostering long-term relationships.
Top Skills: Crm ToolsSalesforce
Reposted 19 Hours AgoSaved
Remote
Boston, MA
110K-130K Annually
Mid level
110K-130K Annually
Mid level
Healthtech • Pet • Telehealth
The Client Success Manager will oversee client implementation, data analysis, relationship building, renewal processes, and drive program growth while ensuring client satisfaction and engagement.
Reposted 19 Hours AgoSaved
Remote
Boston, MA
85K-120K Annually
Mid level
85K-120K Annually
Mid level
Software
As an Enterprise Client Success Manager, drive customer satisfaction, retention, and expansion by building strong relationships, providing onboarding support, and ensuring optimal product utilization for clients in the healthcare industry.
Top Skills: Business Intelligence (Bi) SoftwareExcel
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