Top Customer Success Manager Jobs in Boston, MA

Lead design and execution of scalable enablement programs for Customer Success Managers, build learning paths, playbooks, and quality frameworks, drive data-informed improvements, partner cross-functionally to align processes, coach leaders on performance measurement, and ensure CSMs deliver customer outcomes, renewals, and long-term value.

Manage day-to-day client relationships, coordinate deliverables and meetings, track member escalations to resolution within SLAs, support vendor integrations, co-manage client activities with the Strategic Account Executive, and build external-facing presentations and yearly reports to ensure client retention and satisfaction.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

Manage customer journeys across key touchpoints, enhancing engagement, retention, and value realization from data-driven solutions and training.

As a Customer Success Manager, you'll ensure customer satisfaction and retention, manage onboarding, build relationships, and drive value realization for Bitsight products.

Manage high-value customer accounts, ensuring satisfaction, product adoption, and retention while collaborating with cross-functional teams for customer success.

The Customer Success Manager leads customer relationships, ensuring satisfaction and growth by managing onboarding, adoption, and renewals for enterprise accounts.

The role involves advocating for customers, leading onboarding, ensuring satisfaction and retention, managing relationships, driving adoption, and identifying growth opportunities.

The Senior Customer Success Manager will ensure customer satisfaction, build relationships, drive user engagement, and track customer goals. Responsibilities also include collaboration with internal teams and risk mitigation strategies.

As a Client Success Manager, you will onboard clients, manage relationships, lead teams, monitor productivity, and ensure client satisfaction and success in the manufacturing sector.

The Client Success Manager will engage with clients to enhance retention and satisfaction, manage onboarding, track KPIs, and identify growth opportunities across a diverse customer base.

As a Customer Success Manager, you will drive customer adoption, retention, and growth, ensuring successful outcomes through effective relationship management and proactive risk management.

Manage a portfolio of SMB accounts as a trusted advisor: gather customer feedback for Product, lead renewals, identify expansion opportunities, run Quarterly Business Reviews, and measure/report Turquoise's business impact on clients.

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

As a Customer Success Manager, you will manage strategic relationships, develop success plans, drive growth, and advocate for client needs within the technology platform.

Own renewal and engagement lifecycle for B2B SaaS customers: manage accounts, drive adoption/renewals, surface ROI and health metrics, collaborate cross-functionally, escalate issues, and contribute to enablement and scaling of Customer Success processes.

Manage strategic enterprise accounts to drive customer adoption and success. Lead onboarding from Close-Won to Go-Live, manage renewals and retention, collaborate with Product/R&D/Medical teams, and communicate value through strong storytelling. Represent customer needs and travel as required.

The Customer Success Manager at Bluesight builds relationships with healthcare executives, improves product utilization, and ensures customer satisfaction while achieving renewal and growth targets.

The Customer Success Manager drives customer growth by enhancing solution adoption and value realization through strong account management and collaboration with clients.

Manage a book of mid-market customers to drive onboarding, adoption, retention, and renewals. Triage inbound requests, lead cross-functional resolutions, monitor health metrics, identify expansion and churn risks, and mentor other CSMs. Maintain accurate data and advocate customer needs to Product and Operations.

Use customer usage data to identify trends and at-risk accounts, build health scores and automations, develop scalable playbooks for self-serve growth, support reporting and product feedback, and provide front-line support including email/chat and a rotating 24/7 emergency line.

As a Customer Success Manager, you will drive customer engagement, oversee onboarding, develop rollout plans, and provide ongoing support to ensure customer satisfaction and product adoption.

Manage and execute advertising campaigns for enterprise clients, focusing on profitability and growth through strategic planning and analysis of campaign performance. Collaborate with teams to optimize use of CommerceIQ's platform.

The Associate Customer Success Manager develops customer relationships to promote retention and loyalty, ensuring satisfaction and advocating for client needs through effective account management and collaboration with internal teams.

As a Staff Technical Customer Success Manager, you will coach customers, manage a portfolio, drive effective outcomes, and collaborate with sales and product teams to leverage Kong's API solutions.