Top Customer Success Manager Jobs in Boston, MA

The Customer Success Manager will manage onboarding, training, and platform customization for clients, ensuring they maximize the use of Weave's AI-driven SaaS platform for FDA submissions and facilitate communication between clients and product teams for continued growth.

The Customer Success Manager leads efforts to enhance customer satisfaction and retention, utilizing data analytics and cross-functional collaboration to reduce churn and improve engagement across various customer segments.

As a Customer Success Manager, you'll support restaurant partners through onboarding, troubleshooting, and improving customer processes while documenting feedback for product development.

Guide customers from first value to full adoption, managing onboarding, renewals, and driving product adoption through proactive engagement.

As a Customer Success Manager at OnRamp, you'll drive customer retention and adoption, ensuring they realize ROI and build strong relationships while guiding onboarding processes and improving product knowledge.

The Customer Success Manager will drive product adoption for strategic clients, manage relationships, and ensure successful outcomes through data insights and collaboration with internal teams.

The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.

The Senior Strategic CSM manages customer lifecycle for strategic accounts, focusing on onboarding, adoption, and renewals to ensure mutual success and growth for customers.

The Customer Success Manager will manage relationships with ~100 customers, driving feature adoption, retention, and revenue growth while ensuring they achieve business objectives using Paperless Parts' software.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

The Client Success Manager will engage with clients to enhance retention and satisfaction, manage onboarding, track KPIs, and identify growth opportunities across a diverse customer base.

The Customer Success Manager will drive customer engagement and satisfaction, create strategic plans, and foster partnerships to maximize Guidewire's value for clients.

The Customer Success Manager will manage customer relationships, drive renewals and expansions, engage with stakeholders, and ensure customer goals align with product value, while maintaining high retention rates.

Manage post-sales client relationships, focusing on adoption and satisfaction while leading a small team. Analyze data for strategic insights and foster cross-functional collaboration.

The Client Success Manager builds and manages client relationships, oversees program execution, ensures campaign success, and fosters client retention and growth through data-driven insights.

The Customer Success Manager will retain and grow revenue from adtech partners, support campaign execution, and drive adoption of the AU metric, working closely with Sales and Analytics teams.

As a Customer Success Manager, you'll oversee client onboarding, manage renewals, identify growth opportunities, and collaborate with internal teams to drive success.

Lead strategic customer relationships for enterprise healthcare accounts: onboard, drive adoption, ensure retention and expansion, manage renewals and negotiations, deliver technical guidance on integrations and reporting, and funnel customer feedback into product and cross-functional teams.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

The Customer Success Manager is responsible for managing customer relationships, ensuring satisfaction, advocating for customers, and supporting retention and growth through account monitoring and collaboration with internal teams.

The Customer Success Manager will manage relationships with high-volume members, ensuring client satisfaction and retention while driving product adoption and value.

Manage a portfolio of clients and broker/consultant relationships to ensure adoption, satisfaction, retention, and expansion. Develop account plans, run business reviews, coordinate engagement marketing, maintain CRM data hygiene, resolve service issues, and collaborate cross-functionally to meet client and company goals.

As a Strategic Customer Success Manager, you'll guide organizations in data-driven success, partnering with customers to enhance collaboration and governance.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

As a Customer Success Manager, you will manage post-sale client relationships, drive adoption, reduce churn, and ensure client satisfaction for mid-market customers.