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Top Customer Success Manager Jobs in Boston, MA

Reposted 3 Days AgoSaved
Remote
Boston, MA
114K-114K Annually
Senior level
114K-114K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Senior Customer Success Manager oversees customer relationships, drives engagement, manages projects, and collaborates cross-functionally to retain and grow enterprise accounts.
Top Skills: Google SuiteMS OfficeSalesforce CRMSlack
Reposted 7 Days AgoSaved
Hybrid
Boston, MA
2-5 Annually
Junior
2-5 Annually
Junior
Security • Software • Cybersecurity • Data Privacy
The Customer Success Manager will optimize customer relations, achieve retention and renewal rates, and serve as a product expert while managing client needs and project management.
Top Skills: SaaS
5 Days AgoSaved
Remote
Boston, MA
96K-96K Annually
Senior level
96K-96K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Senior Customer Success Manager, you manage customer relationships, drive product adoption, and support revenue growth in the Mid-Market segment.
Top Skills: Google SuiteMS OfficeSalesforceSlack
Reposted 9 Days AgoSaved
In-Office or Remote
Boston, MA
82K-120K Annually
Senior level
82K-120K Annually
Senior level
Security • Software
The Federal CSM is responsible for customer onboarding, adoption, and advocacy, ensuring satisfaction and driving value from CyberArk products among US Government Agencies.
Top Skills: Active DirectoryAWSAzureGainsightGCPLdapUnixWindows
Reposted 12 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Aerospace • Software
The Customer Success Manager ensures customer engagement and adoption of SaaS products, monitors account health, supports renewals, and identifies upsell opportunities.
Top Skills: SaaSSoftware Solutions
Reposted 12 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Digital Media • Marketing Tech • Software
The Client Success Manager builds relationships with customers, drives business outcomes, manages a diverse portfolio, and conducts business reviews, aiming for revenue retention and customer satisfaction.
Top Skills: ChurnzeroSalesforce
Reposted 12 Hours AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
85K-128K Annually
Senior level
85K-128K Annually
Senior level
Cloud • Software
The Senior Customer Success Manager at Redis will build relationships with customers, drive adoption, ensure satisfaction, and collaborate with teams to optimize product usage.
Top Skills: .NetAnalytics PlatformsAWSAzureCrm PlatformsCustomer Success ToolsGainsightGCPJavaPythonSalesforce
Reposted 12 Hours AgoSaved
Remote
Boston, MA
60K-120K Annually
Senior level
60K-120K Annually
Senior level
Fintech • Software • Financial Services
The AVP, Business Intelligence Analyst - Sales/CSM develops analytics and dashboards for sales and customer service, translating Hubspot data into actionable insights while ensuring BI governance compliance.
Top Skills: DbtHubspotSigmaSnowflakeSQL
Reposted 12 Hours AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
Mid level
Mid level
Software • Analytics • Business Intelligence
The Customer Success Manager fosters customer relationships, ensures product value, drives engagement, and manages customer onboarding and retention initiatives.
Top Skills: MS Office
Reposted 12 Hours AgoSaved
Remote
Boston, MA
64K-82K Annually
Mid level
64K-82K Annually
Mid level
Artificial Intelligence • Machine Learning • Software
The Customer Success Manager ensures client satisfaction by understanding customer needs, promoting product adoption, minimizing churn, and identifying revenue opportunities through collaboration with sales.
Top Skills: SalesforceTotango
Reposted 12 Hours AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
85K-128K Annually
Senior level
85K-128K Annually
Senior level
Information Technology • Software
The Senior Customer Success Manager will build relationships, drive adoption of Redis solutions, ensure customer satisfaction, and collaborate with internal teams to support customer needs and retention.
Top Skills: Analytics PlatformsAWSAzureCloud TechnologiesCrm PlatformsGainsightGCPNosql DatabasesRedisSaaSSalesforce
Reposted 12 Hours AgoSaved
Remote
Boston, MA
Mid level
Mid level
Cloud • Security • Software • Cybersecurity
The Customer Success Manager at FireMon will manage strategic accounts, ensure customer satisfaction, oversee onboarding and engagement, optimize product use, and drive customer outcomes. Responsibilities include maintaining relationships, providing insights and updates, and collaborating with internal teams to enhance customer success and retention.
Top Skills: Network Security
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10 Days AgoSaved
In-Office
Boston, MA
80K-100K Annually
Mid level
80K-100K Annually
Mid level
Big Data • Information Technology • Machine Learning • Sales • Software • Database • Generative AI
The Customer Success Manager III at ZoomInfo drives product adoption, retention, and growth by managing strategic account partnerships and ensuring customer satisfaction and business value.
YesterdaySaved
Remote
Boston, MA
96K-113K Annually
Mid level
96K-113K Annually
Mid level
Financial Services
The Customer Success Manager at Graphite Financial serves as a trusted advisor, handling client relationships, driving renewals and expansions, and mentoring staff while providing strategic insights on financial operations.
Reposted YesterdaySaved
Remote
Boston, MA
102K-158K Annually
Senior level
102K-158K Annually
Senior level
Hardware • Software
The Customer Success Manager manages accounts to ensure customers achieve business outcomes, focusing on contract renewals and revenue expansion through technology adoption and data analysis.
Top Skills: Gainsight
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Edtech
Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.
YesterdaySaved
Remote
Boston, MA
80K-100K Annually
Senior level
80K-100K Annually
Senior level
Software
Manage a diverse portfolio of healthcare accounts, develop success plans, drive retention, identify upsell opportunities, and serve as client advocate.
Top Skills: Customer Success SoftwareData Analysis ToolsSaaS
YesterdaySaved
Remote
Boston, MA
70K-80K Annually
Mid level
70K-80K Annually
Mid level
Software
Manage a portfolio of mid-market healthcare customers, ensuring retention and expansion by leveraging EHR expertise and driving workflow optimizations.
Top Skills: Customer Success ToolingEhrSalesforce
YesterdaySaved
Remote
Boston, MA
60K-70K Annually
Mid level
60K-70K Annually
Mid level
Software
Manage customer relationships, drive product adoption, and increase customer revenue through upselling and cross-selling efforts within the healthcare SaaS space.
Top Skills: Healthcare TechnologySaas Solutions
Reposted YesterdaySaved
Remote
Boston, MA
Junior
Junior
Cloud • Software • Analytics
Manage client portfolio, drive revenue growth, analyze data, and provide industry expertise. Handle contract renewals and build strong client relationships.
Top Skills: CRMMicrosoft Office SuiteSaas SolutionsSalesforce
Reposted YesterdaySaved
Remote
Boston, MA
Senior level
Senior level
Software
As a Technical Customer Success Manager, you'll lead customer onboarding, provide technical guidance on scheduling software, manage pilot projects, and foster customer relationships to enhance adoption and retention. You will also analyze customer engagement to identify opportunities for improvement and act as their advocate within the company.
Top Skills: Cpm Scheduling SoftwareMicrosoft ProjectOracle Primavera P6
Reposted YesterdaySaved
Remote
Boston, MA
Junior
Junior
Software
The Customer Success Manager ensures customer value creation, manages ongoing relationships, and collaborates on product enhancements while demonstrating leadership and problem-solving skills.
Top Skills: CrmsErpsSaaS
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Artificial Intelligence • Information Technology • Software
As the founding Customer Success Manager, you will build and oversee Coverbase's post-sales processes, focusing on customer onboarding, retention, and account growth, while collaborating with executives and providing high-quality customer support.
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Artificial Intelligence • Information Technology • Software
The Customer Success Manager ensures successful onboarding and long-term growth for mid-market and enterprise clients, driving adoption and measurable ROI of Voice AI solutions.
Top Skills: SaaSVoice Ai
Reposted YesterdaySaved
Remote
Boston, MA
130K-150K Annually
Senior level
130K-150K Annually
Senior level
Information Technology • Cybersecurity
The Customer Success Manager drives adoption, manages strategic customer relationships, supports renewals, identifies expansion opportunities, and ensures customer satisfaction.
Top Skills: GainsightJavaRestSalesforce
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