Top Customer Success Manager Jobs in Boston, MA

The Customer Success Manager will manage customer relationships, drive renewals and expansions, engage with stakeholders, and ensure customer goals align with product value, while maintaining high retention rates.

As a Customer Success Manager, you’ll manage a portfolio of B2B customers, ensuring renewals and customer satisfaction while building scalable processes for success.

The Customer Success Manager will retain and grow revenue from adtech partners, support campaign execution, and drive adoption of the AU metric, working closely with Sales and Analytics teams.

The Customer Success Manager will drive customer engagement and satisfaction, create strategic plans, and foster partnerships to maximize Guidewire's value for clients.

Manage post-sales client relationships, focusing on adoption and satisfaction while leading a small team. Analyze data for strategic insights and foster cross-functional collaboration.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

As a Customer Success Manager at AuditBoard, you'll manage client relationships, ensure customer satisfaction, provide product training, resolve issues, and identify upselling opportunities.

Manage customer relationships for PTC's SaaS offerings, ensuring satisfaction and retention. Analyze performance metrics, coordinate escalations, and provide insights to enhance customer experience.

Responsible for client onboarding, leading reviews, translating marketing analytics into ROI stories, and collaborating with product and data teams to enhance client success.

The Customer Success Manager will manage relationships with high-volume members, ensuring client satisfaction and retention while driving product adoption and value.

Manage customer journeys across key touchpoints, enhancing engagement, retention, and value realization from data-driven solutions and training.

The Customer Success Manager leads customer relationships, ensuring satisfaction and growth by managing onboarding, adoption, and renewals for enterprise accounts.

The role involves advocating for customers, leading onboarding, ensuring satisfaction and retention, managing relationships, driving adoption, and identifying growth opportunities.

As a Technical Customer Success Manager, you will manage key customer relationships, drive value realization, ensure account renewals, and contribute to the customer success strategy, emphasizing cloud infrastructure and DevOps practices.

As a Customer Success Manager, you'll oversee client onboarding, manage renewals, identify growth opportunities, and collaborate with internal teams to drive success.

The Associate Customer Success Manager assists customers with platform queries, coordinates onboarding, supports customer success managers, documents interactions, and identifies upsell opportunities.

As a Strategic Customer Success Manager, you'll guide organizations in data-driven success, partnering with customers to enhance collaboration and governance.

The Customer Success Manager acts as a trusted advisor to enterprise clients, focusing on maximizing their investment in People.ai for business outcomes, managing a $5M+ customer book, and driving growth through strategic planning and engagement.

Manage a portfolio of Patch Caregiving employer clients to drive satisfaction, retention, and growth. Serve as trusted advisor to HR/benefit leaders, lead renewals and expansion, run engagement programs and QBRs, use data to report KPIs, and coordinate cross-functionally. Support product adoption and occasional travel (up to 20%).

Lead a team of 8–10 technical customer specialists to own onboarding, implementation, support, and ongoing delivery. Ensure service quality, manage escalations, partner with Product and Engineering, define KPIs, run operational cadences, and support renewals and expansions while hiring, coaching, and developing the team.

Manage and grow top direct-to-consumer ecommerce accounts, ensure successful use of Passport services, build relationships, coordinate cross-functional growth plans, collaborate with product/engineering, travel to client sites, and improve internal processes to drive retention and expansion.

Manage end-to-end client relationships for employers, TPAs, PBMs and consultants to drive retention and growth. Lead implementation, adoption, executive reviews, performance reporting, and cross-functional issue resolution. Identify expansion opportunities, mitigate account risk, and translate data into strategic recommendations to demonstrate measurable value.

Manage a portfolio of Tier 4 customers through the full lifecycle: onboard, drive adoption, monitor health, handle renewals, identify expansion opportunities, and collaborate cross-functionally to improve satisfaction and retention.

Drive onboarding, adoption, expansion, and renewals at scale using digital and direct channels. Design messaging campaigns, monitor CSAT and usage trends, identify and mitigate customer risk, run feedback sessions, ensure SLAs for Time to Onboard/Adopt/Value, and collaborate with internal teams to personalize engagement and escalate issues.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.