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Top Customer Success Manager Jobs in Boston, MA

Reposted 13 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Legal Tech • Software • Generative AI
The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.
Top Skills: Legal TechSaaS
Reposted 14 Days AgoSaved
Remote or Hybrid
Boston, MA
5-5 Annually
Senior level
5-5 Annually
Senior level
Information Technology • Sales • Security • Cybersecurity • Automation
As an Enterprise Customer Success Manager, you will manage relationships with 30-40 Enterprise customers, ensuring their success through onboarding, adoption, and strategic account planning while advocating for their needs internally at Silverfort.
Top Skills: Active DirectoryCybersecurityIdentity ProtectionInformation SecurityLinuxNetworkingWindows
Reposted 18 Hours AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
98K-140K Annually
Senior level
98K-140K Annually
Senior level
Big Data • Cloud • Software • Database
The Senior Customer Success Manager serves as a strategic advisor, managing customer relationships, guiding them on MongoDB best practices, and driving account growth, all while advocating for customer needs within MongoDB.
Top Skills: GainsightMongoDBSalesforce
Reposted 25 Days AgoSaved
Hybrid
Boston, MA
Mid level
Mid level
Information Technology
The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.
Top Skills: ChurnzeroCrm ToolsMS OfficeSalesforce
Reposted 25 Days AgoSaved
Easy Apply
In-Office or Remote
Boston, MA
Easy Apply
Senior level
Senior level
Healthtech • Software
As a Customer Success Manager at AcuityMD, you'll drive user adoption, manage client relationships, lead business reviews, and collaborate on growth strategies for enterprise accounts in the medical technology space.
Top Skills: SQL
Reposted 17 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Mid level
Mid level
Legal Tech • Software • Generative AI
As a Team Lead, Customer Success Manager, you will mentor junior team members, manage a portfolio of accounts, drive client retention and growth, handle complex escalations, and deliver strategic client engagement.
Top Skills: B2B SaasLegal Technology
2 Hours AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
140K-160K Annually
Mid level
140K-160K Annually
Mid level
Artificial Intelligence • Healthtech • Software
You will manage customer relationships, ensure satisfaction, and renewals while collaborating internally to enhance customer success strategies.
Top Skills: EmrsNotionProject Management PlatformsSlackSmartsheets
Reposted 19 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Legal Tech • Software • Generative AI
As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.
Top Skills: Legal Tech SolutionsSaaS
YesterdaySaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
114K-143K Annually
Mid level
114K-143K Annually
Mid level
Cloud • Information Technology • Software
Manage relationships with enterprise customers, ensuring onboarding and adoption of Box's services, driving success and satisfaction by addressing their needs and concerns, while collaborating with internal teams.
Top Skills: SalesforceTableauZendesk
Reposted YesterdaySaved
In-Office or Remote
Boston, MA
59K-80K Annually
Mid level
59K-80K Annually
Mid level
Fintech • Analytics
Manage customer journeys across key touchpoints, enhancing engagement, retention, and value realization from data-driven solutions and training.
Top Skills: MS OfficeSalesforce
Reposted YesterdaySaved
Remote
Boston, MA
129K-200K Annually
Senior level
129K-200K Annually
Senior level
Cloud • Software
The Majors Customer Success Manager drives customer satisfaction and success by implementing Five9 solutions, managing relationships, and coordinating with internal teams for effective service delivery.
Top Skills: AcdsContact Center TechnologyCrmsDialersIvrsQa SystemsSalesforceWfm
Reposted 3 Days AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
Junior
Junior
Artificial Intelligence
The Customer Success Manager will manage mid-market customer relationships, drive adoption of Proton's CRM solutions, and ensure overall customer success.
Top Skills: CRMLookerMixpanelSales Ai
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Reposted 3 Days AgoSaved
In-Office or Remote
Boston, MA
82K-120K Annually
Senior level
82K-120K Annually
Senior level
Security • Software
The Federal CSM is responsible for customer onboarding, adoption, and advocacy, ensuring satisfaction and driving value from CyberArk products among US Government Agencies.
Top Skills: Active DirectoryAWSAzureGainsightGCPLdapUnixWindows
Reposted 22 Days AgoSaved
Remote or Hybrid
Boston, MA
100K-120K Annually
Junior
100K-120K Annually
Junior
Professional Services • Software
The Customer Success Manager drives customer satisfaction and engagement by enhancing relationships, advocating for clients, and identifying growth opportunities. They also provide feedback for product enhancement and engage stakeholders regularly.
Top Skills: Ai Tools
23 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
70K-80K Annually
Mid level
70K-80K Annually
Mid level
AdTech • Artificial Intelligence • Cloud • Digital Media • Marketing Tech • Analytics • Consulting
The Client Success Manager ensures client satisfaction, retention, and value through strategic relationship management and effective use of media platforms.
Top Skills: AmazonCm360Dv360Google AdsInnovidMicrosoft Office SuiteSalesforceSearch Ads 360Ttd
Reposted 5 Days AgoSaved
In-Office
Boston, MA
121K-170K Annually
Senior level
121K-170K Annually
Senior level
Information Technology • Software
The Customer Success Engagement Manager optimizes product utilization, drives customer relationships, ensures adoption goals are met, and manages project implementations across strategic accounts.
Top Skills: CrmsCustomer Success Platforms
Reposted 5 Days AgoSaved
In-Office
Boston, MA
Mid level
Mid level
Artificial Intelligence • Software
Guide customers from first value to full adoption, managing onboarding, renewals, and driving product adoption through proactive engagement.
Top Skills: AIDeveloper ToolsSaaS
Reposted 5 Days AgoSaved
Hybrid
Boston, MA
45K-55K Annually
Junior
45K-55K Annually
Junior
Fintech • Payments • Software
As a Customer Success Manager, you'll support restaurant partners through onboarding, troubleshooting, and improving customer processes while documenting feedback for product development.
2 Days AgoSaved
Remote
Boston, MA
114K-114K Annually
Senior level
114K-114K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Senior Customer Success Manager oversees customer relationships, drives engagement, manages projects, and collaborates cross-functionally to retain and grow enterprise accounts.
Top Skills: Google SuiteMS OfficeSalesforce CRMSlack
Reposted 6 Days AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
130K-160K Annually
Mid level
130K-160K Annually
Mid level
Artificial Intelligence • Healthtech • Software • Biotech
The Technical Account Manager will manage post-implementation customer accounts, ensuring engagement and growth, delivering guidance, and mitigating risks.
Top Skills: AIAnalyticsCustomer IntelligenceSaaS
Reposted 3 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
120K-150K Annually
Senior level
120K-150K Annually
Senior level
Enterprise Web • HR Tech • Information Technology • Software
The Senior Customer Success Manager drives customer outcomes, maximizes retention, and manages strategic relationships to achieve measurable business results.
Top Skills: GainsightGongHubspotSalesforce
Reposted 9 Days AgoSaved
In-Office
Boston, MA
125K-145K Annually
Mid level
125K-145K Annually
Mid level
Software
As a Customer Success Manager, you will ensure customers achieve maximum value from Aras Innovator through onboarding, technical coaching, and cross-functional coordination.
Top Skills: Aras InnovatorCad Software
Reposted 15 Hours AgoSaved
Remote or Hybrid
Boston, MA
103K-138K Annually
Senior level
103K-138K Annually
Senior level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Manage long-term success of strategic accounts, create partnerships, analyze user engagement, provide training, and improve customer experience.
Top Skills: Agile Development MethodologiesSaaSServicetitan Platform
Reposted 18 Hours AgoSaved
Remote
Boston, MA
60K-70K Annually
Junior
60K-70K Annually
Junior
AdTech
The Associate Customer Success Manager will support clients during and after campaigns, manage data reporting, and communicate Adelaide's value, requiring 1+ years in adtech.
Top Skills: ExcelGoogle Office
Reposted 18 Hours AgoSaved
Remote
Boston, MA
Senior level
Senior level
Software
The Digital Customer Success Manager will enhance customer experience by driving product adoption, retention, and growth through data-driven strategies and cross-functional collaboration.
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