Top Customer Success Manager Jobs in Boston, MA

Owns ongoing client relationships, drives ProShop ERP adoption, delivers product training, analyzes usage data, resolves workflow and configuration issues, and connects adoption milestones to measurable manufacturing outcomes. The role manages success plans, identifies churn risk, conducts value-focused business reviews, recommends relevant modules and workflows, and collaborates internally to advocate for clients. Strong product expertise, manufacturing knowledge, communication, teaching, data analysis, and problem-solving skills are required.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Manage a shared queue of customer accounts triggered by onboarding, configuration, usage, renewal, cancellation, and expansion signals. Configure customers, resolve issues, support renewals and saves, identify expansion opportunities, document cases, and improve playbooks, automation, and triggers based on customer patterns. Collaborate with pooled success teammates, enablement, analytics, and account executives while maintaining clear customer records and response standards.

Manage relationships with 40+ mid-market clients, leading AI platform implementation, user training, adoption, and ongoing success. Develop scalable playbooks, self-service resources, email cadences, and automation. Monitor customer health, adoption metrics, satisfaction, renewals, and expansion opportunities. Serve as a trusted advisor, advocate for clients internally, and communicate insights to product and service teams. Professional Portuguese proficiency is required; Spanish is preferred.

Own a portfolio of B2B SaaS customer accounts, leading onboarding, training, adoption, account reviews, renewals, upsells, and expansion. Monitor support tickets, resolve issues, capture customer feedback, and collaborate with Sales and internal teams to improve satisfaction, retention, and platform value. The role requires strong communication, organization, data literacy, adaptability, and customer-facing experience.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Manage a scaled book of 40-50 mid-market accounts using product usage data and NPS to identify risk and expansion opportunities. Design and run one-to-many digital engagement programs (webinars, in-app guidance, Product University, email campaigns) to drive adoption and expansion. Collaborate with Sales, Product, and Marketing, document scalable playbooks, and serve as the client advocate to inform product and CS strategy.

Manage post-sales success for large enterprise customers using Aras Innovator. Guide onboarding and adoption, provide PLM and technical best-practice coaching, conduct health checks, manage escalations and recovery plans, support renewals and expansion, coordinate cross-functional resolutions, and develop tools and processes that improve customer experience.

Own a book of mid-market employer clients throughout the client lifecycle, from implementation handoff through renewal. Support Senior CSMs on enterprise accounts, drive member engagement through communications and events, analyze utilization data, present performance reports, manage account health and renewals, and share customer feedback with Sales, Operations, and Technology teams. The role requires strong client communication, organization, analytical ability, and comfort working in a fast-paced remote-first healthcare technology environment.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Own post-implementation relationships for Tier 1 enterprise clients, driving onboarding, product adoption, client health, value realization, retention, and renewal readiness. Lead executive business reviews, maintain success plans and CRM records, coordinate cross-functional teams, monitor utilization and engagement metrics, and communicate client insights to internal leadership. Partner with Account Managers on account strategy and develop scalable playbooks for onboarding, health recovery, and executive engagement.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Manage customer relationships throughout the contract period, supporting onboarding, training, issue resolution, product adoption, retention, and renewals. Monitor customer health metrics, document feedback, communicate product updates, and collaborate with sales, product, support, and leadership teams to deliver tailored solutions and improve customer satisfaction.

Manage enterprise customer success across the US by guiding onboarding, building stakeholder relationships, executing engagement plans, analyzing usage and health data, addressing risks, coordinating issue resolution, conducting check-ins and business reviews, gathering product feedback, and identifying expansion opportunities. The role owns retention metrics and requires SaaS customer success knowledge, cybersecurity fundamentals, and strong cross-functional communication.

Manages enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Builds success plans, monitors customer health and KPIs, facilitates executive business reviews, resolves escalations, and identifies expansion opportunities. Partners cross-functionally with Sales, Support, Product, Renewals, and Professional Services to improve customer outcomes and scalable success processes.

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, establish executive relationships, monitor engagement and KPIs, facilitate business reviews, resolve escalations, identify expansion opportunities, and coordinate with Sales, Support, Product, Renewals, and Professional Services. The role also supports scalable customer success programs and process improvements.

Own strategic relationships with North American higher education customers, driving adoption, satisfaction, retention, and value from D2L’s Brightspace LMS. Develop customer success and retention plans, establish measurable goals, coordinate cross-functional initiatives, conduct business reviews, support renewals, oversee implementation transitions, and educate customers on support resources. The role requires executive relationship-building, consultative communication, analytical skills, and approximately 30% travel.

Own B2B customer relationships across onboarding, product adoption, reporting, training, and value realization. Drive Stratusphere usage, identify approval and engagement risks, coordinate technical support, and translate customer feedback into product improvements. Manage executive and private-equity reporting, create scalable documentation and playbooks, monitor customer health, and use AI tools to improve customer success operations.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.