Top Customer Success Manager Jobs in Boston, MA

Manage a portfolio of enterprise retail customers post-sale to drive onboarding, adoption, retention, and expansion. Lead implementations, deliver training, handle escalations, track milestones for billing, collaborate with Product/Engineering, run QBRs, and own renewals and customer health.

Manage strategy and execution of digital promotions for assigned CPG clients. Build trusted client relationships, align campaigns with goals, monitor performance, deliver data-driven recommendations, and support renewals and revenue growth. Coordinate with sales and cross-functional teams to execute campaigns, resolve issues, manage proposals, billing, reporting, and Salesforce opportunities. Develop client-ready materials, analyze post-campaign results, and maintain expertise in digital promotion trends, technologies, and regulations.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Own a portfolio of growth-potential SMB accounts, driving product adoption, renewals, expansion, and revenue growth against monthly quotas. Monitor customer health and usage, prevent churn, conduct executive business reviews, deliver product demonstrations and training, and identify cross-sell and upsell opportunities across AP, AR, and spend management products. The role also involves managing multiple stakeholders and supporting Scaled CSM teammates with playbook knowledge.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, expansion, adoption, and measurable business outcomes. Lead executive business reviews, identify churn risks, execute upsell and cross-sell strategies, troubleshoot integrations, resolve issues independently, and maintain rigorous process and SLA adherence using Salesforce and Gainsight.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Manage enterprise client portfolios with a focus on retention, churn reduction, value realization, and revenue growth. Build executive relationships, guide clients on marketing best practices and consumer-generated content optimization, coordinate cross-functional teams, mitigate risks, identify upsell opportunities, and advocate for customer success. The role requires managing complex workstreams and demonstrating measurable business outcomes for SaaS or e-commerce clients.

Owns post-implementation relationships for Tier 1 enterprise clients, driving onboarding, adoption, client health, value realization, retention, and renewal readiness. Leads executive business reviews, manages success plans and account data, coordinates cross-functional teams, monitors GRR and NPS, and shares client insights with internal leadership. The role also develops scalable customer success playbooks and partners with Account Management on account strategy and growth.

Manage and retain strategic Tier 1 nonprofit accounts, build executive relationships, drive product adoption and revenue, support renewals and expansion, analyze customer data, resolve issues, develop account strategies, and track interactions in CRM systems. The role requires strong nonprofit fundraising knowledge, B2B SaaS customer success experience, communication, organization, empathy, and independent judgment.

Manages post-sales relationships for enterprise automotive customers, driving product adoption, customer satisfaction, retention, renewals, and revenue growth. Acts as the primary customer contact, coordinates escalations and cross-functional projects, analyzes performance and ROI, addresses challenges, maintains account documentation, tracks bugs and cases, communicates product feedback, and supports business reviews. Requires 15%–20% travel.

Own a portfolio of healthcare accounts, driving product adoption, utilization, satisfaction, and retention. Build stakeholder relationships, lead adoption initiatives, analyze account health, conduct business reviews, and coordinate technical issue resolution across customer and internal teams. Support implementations, go-lives, renewals, and expansion opportunities while providing training, gathering customer feedback, and translating healthcare imaging interoperability concepts into customer value.

Manage small business and mid-market customer relationships, driving adoption, retention, renewals, and expansions. Build success plans and playbooks, conduct QBRs and EBRs, analyze product usage, deliver enablement, understand recruiting workflows, and communicate customer needs cross-functionally to Product and Engineering. Maintain expert knowledge of the GoodTime platform while building executive relationships and recommending features, settings, and modules that improve customer outcomes.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Owns a portfolio of enterprise B2B SaaS clients, serving as the primary relationship manager throughout the client lifecycle. Responsibilities include driving adoption and value realization, leading business reviews, monitoring account health, managing renewals and risks, identifying expansion opportunities, and partnering with Sales and internal teams. The role uses CRM, client success platforms, AI tools, and client data to improve engagement, insights, and operational efficiency.

Own a portfolio of SaaS accounts, driving adoption, measurable customer value, retention, and account health. Lead success planning, QBRs, KPI tracking, risk escalation, and coordination of internal technical resources. Partner with Account Executives on renewals and expansion signals without owning commercial negotiations. The role requires executive communication, analytical account management, SaaS customer success experience, and approximately 20% travel to support QBRs, onboarding, account recovery, and strategic planning.

Own a portfolio of B2B SaaS customers using WMS and TMS solutions, driving adoption, retention, renewals, and expansion. Build strategic customer relationships, identify risks and opportunities, manage initiatives and timelines, coordinate cross-functional teams, and translate technical workflows into business outcomes. Partner with Account Management, Support, Product, Engineering, and Professional Services to resolve issues, deliver value, and support upsell and cross-sell opportunities.

Own customer success and technology adoption plans for higher-education named accounts. Coordinate onboarding, training, enablement, technical resources, and issue resolution while monitoring product usage, course adoption, and engagement. Analyze customer feedback and adoption trends, report insights, maintain success documentation, and build relationships with educators, curriculum leaders, and IT stakeholders. Partner with account teams to drive measurable customer outcomes and realized value.

Manage B2B SaaS customer relationships, onboarding, adoption, training, operational reviews, issue resolution, and retention for Ethics and Compliance programs. Advise customers on GRC program improvement, coordinate internal delivery teams, track initiatives in Salesforce, support renewals and expansion, and advocate for customer needs. The role includes approximately 10% travel to priority customer locations.

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

Own strategic enterprise customer relationships, driving adoption, retention, renewals, and expansion. Build account plans, run QBRs and executive reviews, identify risks and opportunities, and translate customer data into recommendations. Partner with Talent and Engineering stakeholders, discuss technical workflows and integrations, handle routine product conversations, and relay feedback to Product and Engineering. Help customers apply technical assessment best practices and navigate AI-driven changes in software development and hiring.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

Own customer implementation and ongoing success for an AI-based phone agent platform. Configure call flows, prompts, transfers, notifications, integrations, and call forwarding; test deployments end-to-end; conduct onboarding and support calls; triage issues with engineering; monitor churn risks and invoices; document recurring fixes; and identify expansion opportunities. The role requires hands-on technical configuration, telephony or healthcare systems experience, and daily customer communication.