Top Customer Success Manager Jobs in Boston, MA

Reposted 4 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Healthtech • Information Technology • Software • Conversational AI • Generative AI • Automation
The Strategic Customer Success Manager will manage relationships with key healthcare clients, drive retention and expansion, offer strategic insights, and collaborate cross-functionally to enhance customer satisfaction and company growth.
Top Skills: Ai TechnologyAthenaCernerChange HealthcareCRMEpicHealthcare Technology PlatformsWaystar
Reposted 4 Days AgoSaved
Remote or Hybrid
Boston, MA
125K-210K Annually
Senior level
125K-210K Annually
Senior level
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Principal Customer Success Manager fosters relationships with key clients, drives product adoption, and mentors team members to enhance customer engagement and satisfaction.
Top Skills: GainsightSalesforce
Reposted 14 Days AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
126K-158K Annually
Senior level
126K-158K Annually
Senior level
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Database • Analytics
The Customer Success Manager leads customer adoption of InterSystems software solutions, ensuring business value, satisfaction, and coordinating between multiple internal teams for effective support and growth.
Top Skills: CcdCloud TechnologiesFhirHl7Power BIQlikRSaaSSASTableau
Reposted 7 Days AgoSaved
In-Office or Remote
Boston, MA
94K-122K Annually
Entry level
94K-122K Annually
Entry level
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
As a Customer Success Manager, you will oversee repack business operations, maintain client relationships, forecast orders, and collaborate to enhance processes and client experiences.
Top Skills: Google DocsGoogle Sheets
Reposted 7 Days AgoSaved
Remote
Boston, MA
94K-122K Annually
Mid level
94K-122K Annually
Mid level
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
As a PSA Verified Customer Success Manager, you will maintain customer acquisition and delivery schedules, improve workflows, monitor client health, and collaborate with various teams to enhance the customer experience in the PSA Verified repack ecosystem.
Top Skills: Google DocsGoogle Sheets
Reposted 8 Days AgoSaved
Remote or Hybrid
Boston, MA
171K-204K Annually
Senior level
171K-204K Annually
Senior level
Healthtech • Information Technology • Security • Software • Cybersecurity
The Senior Enterprise CSM in the Public Sector ensures customer satisfaction, drives product adoption, and maintains relationships with key accounts to meet annual revenue goals.
Top Skills: Customer Success SoftwareCybersecurityData Analysis
Reposted 11 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
112K-169K Annually
Senior level
112K-169K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.
Top Skills: IotSaaS
12 Days AgoSaved
Remote or Hybrid
Boston, MA
150K-170K Annually
Junior
150K-170K Annually
Junior
Big Data • Cloud • Productivity • Software • Database • Analytics • Automation
As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.
Top Skills: Jellyfish PlatformSoftware Development
13 Days AgoSaved
Remote
Boston, MA
110K-130K Annually
Senior level
110K-130K Annually
Senior level
Artificial Intelligence • Information Technology • Marketing Tech • Software • SEO
The Enterprise Customer Success Manager will engage with enterprise clients to maximize platform adoption, drive measurable improvements, and ensure satisfaction through onboarding and strategic recommendations.
Top Skills: Ai ToolsGenerative AiMarketing TechnologyOptimization Software
Reposted 23 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
120K-140K Annually
Senior level
120K-140K Annually
Senior level
Enterprise Web • Hardware • Internet of Things • Software
The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.
2 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.
Top Skills: GainsightNasuni File Data Platform
Reposted 19 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
120K-165K Annually
Senior level
120K-165K Annually
Senior level
Legal Tech • Software • Generative AI
The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.
Top Skills: Data AnalysisLegal Tech SolutionsSaaS
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Reposted 16 Hours AgoSaved
In-Office
Boston, MA
110K-165K Annually
Expert/Leader
110K-165K Annually
Expert/Leader
Healthtech
The Customer Success Manager will build relationships with key stakeholders, manage client interactions, secure renewals, identify revenue opportunities, and track success metrics to achieve customer objectives.
Reposted 16 Hours AgoSaved
Hybrid
Boston, MA
120K-165K Annually
Senior level
120K-165K Annually
Senior level
Software • Biotech
The Customer Success Manager will manage onboarding, training, and platform customization for clients, ensuring they maximize the use of Weave's AI-driven SaaS platform for FDA submissions and facilitate communication between clients and product teams for continued growth.
Top Skills: Ai Instruments
Reposted YesterdaySaved
Hybrid
Boston, MA
Senior level
Senior level
Information Technology • Software
The Enterprise Client Strategist manages client relationships, guides platform adoption, coordinates project rollouts, and supports client growth strategies to achieve measurable impact.
Top Skills: AIComputer VisionSaaS
Reposted YesterdaySaved
In-Office
Boston, MA
60K-75K Annually
Senior level
60K-75K Annually
Senior level
Cloud • Information Technology • Cybersecurity
The Client Success Manager ensures client satisfaction by managing relationships, overseeing performance metrics, and facilitating smooth onboarding and operations.
Top Skills: MS OfficeSalesforceServicenow
Reposted YesterdaySaved
In-Office
Boston, MA
110K-140K Annually
Mid level
110K-140K Annually
Mid level
Biotech
The role focuses on driving customer success and long-term growth in digital pathology, managing relationships, and ensuring adoption and utilization of solutions.
Top Skills: Ai-Enabled Diagnostic PlatformsDigital PathologyHealthcare ItImage Management
Reposted YesterdaySaved
In-Office or Remote
Boston, MA
165K-180K Annually
Senior level
165K-180K Annually
Senior level
Software
The Customer Success Manager at Azul ensures optimal customer experiences through onboarding, regular communication, revenue growth strategies, and managing renewals while advocating for customer needs.
Top Skills: ClariJavaJvmSalesforce
Reposted YesterdaySaved
In-Office
Boston, MA
110K-140K Annually
Mid level
110K-140K Annually
Mid level
Healthtech • Other • Software • Biotech
As a Digital Pathology Commercial Customer Success Manager, you'll drive commercial growth by ensuring customer satisfaction and utilizing digital pathology solutions, collaborating with internal teams to enhance service and support customer success plans.
Top Skills: Ai-Enabled Diagnostic PlatformsDigital PathologyHealthcare ItImage Management
Reposted YesterdaySaved
In-Office
Boston, MA
110K-140K Annually
Mid level
110K-140K Annually
Mid level
Healthtech
The Digital Pathology Commercial Customer Success Manager drives customer success and revenue growth by ensuring sustained value from digital pathology solutions, overseeing adoption, retention, and expansion efforts in healthcare environments.
Top Skills: Ai-Enabled Diagnostic PlatformsDigital PathologyHealthcare It
Reposted 2 Days AgoSaved
In-Office
Boston, MA
Junior
Junior
Marketing Tech
As a Customer Success Manager at Similarweb, you will build relationships with clients, drive platform adoption, and provide actionable insights to meet business goals.
Top Skills: Data AnalysisDigital MarketingPresentation Tools
Reposted 2 Days AgoSaved
In-Office
Boston, MA
125K-125K Annually
Mid level
125K-125K Annually
Mid level
Information Technology • Marketing Tech • Software
As a Customer Success Manager, build relationships, drive product adoption, troubleshoot issues, and enhance customer communication. Manage 15-20 accounts and provide actionable insights to various stakeholders.
Top Skills: APIsSaaS
3 Days AgoSaved
In-Office
Boston, MA
85K-105K Annually
Junior
85K-105K Annually
Junior
Fintech • Software
Manage client onboarding, drive product adoption and retention, serve as primary customer contact, coordinate with support/sales/product, run QBRs, identify upsell/cross-sell opportunities, and advocate customer needs to influence product and service improvements.
Top Skills: Internet-Based ApplicationsIntralinksSaaS
23 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
85K-144K Annually
Mid level
85K-144K Annually
Mid level
Cloud • Security • Software • Cybersecurity • Automation
As a Customer Success Manager, you'll drive customer adoption of GitLab's DevSecOps platform by guiding clients on best practices, monitoring KPIs, and building strong relationships to enhance satisfaction and advocacy.
Top Skills: Continuous DeploymentContinuous IntegrationDevsecopsGit
23 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Information Technology • Internet of Things • Software • Analytics • Automation • Manufacturing
The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.
Top Skills: Ai ToolsManufacturing Operations Management SoftwareTraksys
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