Top Customer Success Manager Jobs in Boston, MA

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.

Manage and build long-term client relationships for Corptax customers, respond to inbound support across channels, drive product adoption, document and triage issues, perform release testing, and collaborate on support projects while maintaining high customer satisfaction.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.

Lead and grow strategic relationships with veterinary corporate hospital consolidators. Serve as primary contact, gather product feedback, conduct business reviews, develop account roadmaps, and align customer needs with product and company strategy to drive adoption and account growth.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of small-to-mid SaaS accounts to drive adoption, renewals, expansions, and price increases. Monitor health metrics, execute accurate renewals, forecast retention, develop success plans, coordinate with Product/Support/Sales, and maintain CRM documentation to ensure customer value and revenue retention.

As a Customer Success Manager, you will drive customer retention and expansion, educate customers on product use, and contribute to Customer Success strategies.

The Customer Success Manager will build relationships with key stakeholders, manage client interactions, secure renewals, identify revenue opportunities, and track success metrics to achieve customer objectives.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Own end-to-end onboarding and adoption for SaaS customers, build trusted relationships, drive retention and expansion, analyze customer data for growth opportunities, collaborate cross-functionally to resolve issues and inform product roadmap, and refine scalable success playbooks and automation.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

Manage a portfolio of K-12 school customers to drive adoption, retention, and satisfaction of Veracross SaaS products. Proactively monitor customer health, resolve escalations, coordinate internal teams, identify expansion opportunities, and support renewals while building relationships and account strategy under manager supervision.

Manage customer relationships for a mobile data SaaS product, drive retention and growth, recommend new products, gather client feedback to shape product, and mitigate churn through strategic account management.

Serve as clients' primary point of contact to understand needs, recommend Apptopia products, reduce churn, drive retention and growth, and relay product feedback to shape roadmap.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

As a Customer Success Manager at Similarweb, you will build relationships with clients, drive platform adoption, and provide actionable insights to meet business goals.

Manage client onboarding, drive product adoption and retention, serve as primary customer contact, coordinate with support/sales/product, run QBRs, identify upsell/cross-sell opportunities, and advocate customer needs to influence product and service improvements.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

Manage and grow enterprise insurance/insurtech customers by building relationships, driving adoption and value realization, measuring ROI, mitigating risk, expanding accounts, and collaborating cross-functionally with product and engineering to ensure customer success.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.