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Top Customer Success Manager Jobs in Boston, MA

15 Days AgoSaved
Remote or Hybrid
Boston, MA
Junior
Junior
Professional Services • Software
The Customer Success Manager drives customer satisfaction and engagement by enhancing relationships, advocating for clients, and identifying growth opportunities. They also provide feedback for product enhancement and engage stakeholders regularly.
Top Skills: Ai Tools
Reposted 24 Days AgoSaved
In-Office
Boston, MA
85K-110K Annually
Junior
85K-110K Annually
Junior
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
The Scaled Customer Success Manager will manage a high volume of accounts using data-driven strategies and tools to optimize customer engagement, retention, and satisfaction.
Top Skills: GongPlanhatSalesforceZendesk
Reposted 24 Days AgoSaved
In-Office
Boston, MA
90K-120K Annually
Mid level
90K-120K Annually
Mid level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.
Top Skills: AISaaS
2 Days AgoSaved
Hybrid
Boston, MA
100K-160K Annually
Senior level
100K-160K Annually
Senior level
Big Data • Cloud • Hardware • Internet of Things • Software
As a Senior Customer Success Manager, you'll enhance customer relationships, ensure platform value realization, and drive retention and expansion strategies.
Top Skills: Embedded SystemsIotSaaS
17 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
85K-105K Annually
Mid level
85K-105K Annually
Mid level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Natural Language Processing • Software
As a Customer Success Manager, you will boost customer retention, manage relationships, facilitate onboarding, and demonstrate value of Smartling's SaaS solutions. You will work closely with customers to achieve their goals and ensure adoption of the platform.
Top Skills: SaaS
20 Days AgoSaved
Remote or Hybrid
Boston, MA
94K-127K Annually
Junior
94K-127K Annually
Junior
HR Tech • Information Technology • Professional Services • Sales • Software
The Customer Success Manager enhances customer retention and outcomes by leveraging finance expertise and managing strategic accounts while promoting product adoption and maximizing customer ROI.
Top Skills: Epm ToolsFp&ASaaS
Reposted YesterdaySaved
In-Office
Boston, MA
125K-145K Annually
Mid level
125K-145K Annually
Mid level
Software
As a Customer Success Manager, you will ensure customers achieve maximum value from Aras Innovator through onboarding, technical coaching, and cross-functional coordination.
Top Skills: Aras InnovatorCad Software
21 Days AgoSaved
Remote
Boston, MA
70K-110K Annually
Mid level
70K-110K Annually
Mid level
Fintech • Financial Services
The Customer Success Manager will manage a portfolio of Scratch Pay customers, driving adoption of Scratch Checkout through proactive engagement and training while analyzing data to identify sales opportunities.
Top Skills: Crm SystemsGong EngageHubspotOutreachSalesloft
21 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
77K-167K Annually
Mid level
77K-167K Annually
Mid level
Cloud • Security • Software • Cybersecurity • Automation
The Customer Success Manager establishes trusted relationships with clients, assists with deployment, measures performance, and translates data into actionable insights to enhance customer satisfaction and success.
Top Skills: AIContinuous DeploymentContinuous IntegrationDevsecopsGitGitlab
Reposted 13 Hours AgoSaved
In-Office or Remote
Boston, MA
Senior level
Senior level
Artificial Intelligence • Software • Generative AI
The Strategic Customer Success Manager will drive success for Fortune 50-100 customers by managing relationships, ensuring product adoption, and overseeing renewals, while collaborating with sales for growth opportunities.
Reposted 2 Days AgoSaved
Hybrid
Boston, MA
Mid level
Mid level
Hardware • Logistics • Software
The Customer Success Manager at AutoStore will build and maintain customer relationships, provide support, drive system performance, and promote customer satisfaction through proactive engagement and strategic insights.
Top Skills: Autostore SolutionsComplex Technical SystemsSoftware
3 Days AgoSaved
In-Office or Remote
Boston, MA
97K-165K Annually
Senior level
97K-165K Annually
Senior level
Healthtech • Information Technology • Telehealth
The Customer Success Manager manages relationships with large healthcare clients, focusing on ensuring satisfaction and retention through strategic planning and collaboration with internal teams.
Top Skills: GainsightSalesforce
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3 Days AgoSaved
Hybrid
Boston, MA
85K-115K Annually
Senior level
85K-115K Annually
Senior level
Agency • Digital Media • Enterprise Web • Marketing Tech • Professional Services • Sales • Design
As a Client Success Manager, you will onboard clients, manage relationships, lead teams, monitor productivity, and ensure client satisfaction and success in the manufacturing sector.
Top Skills: CRMHubspotSalesforceZoho
9 Days AgoSaved
In-Office
Boston, MA
96K-96K Annually
Senior level
96K-96K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Senior Customer Success Manager at Toast will drive customer satisfaction, product adoption, and revenue growth through strong relationships and consultative engagement.
Top Skills: Google SuiteMS OfficeSalesforce CRMSlack
Reposted 3 Days AgoSaved
In-Office
Boston, MA
71K-111K Annually
Mid level
71K-111K Annually
Mid level
Big Data • Information Technology • Machine Learning • Sales • Software • Database • Generative AI
The Customer Success Manager III at ZoomInfo is responsible for driving product adoption and retention, cultivating relationships, and developing strategic account plans to enhance customer satisfaction across enterprise-level accounts.
Reposted 4 Days AgoSaved
In-Office
Boston, MA
Mid level
Mid level
Big Data • Information Technology • Other • Security
The Customer Success Manager at GBG partners with clients to ensure satisfaction, tackles customer challenges, and drives product engagement across various internal teams.
Top Skills: Customer Success PlatformsGongMicrosoft Office SuitePower BISalesforceTableau
2 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
145K-185K Annually
Senior level
145K-185K Annually
Senior level
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
As a Senior Customer Success Manager, you'll manage enterprise accounts, drive renewals, enhance customer relationships, ensure product adoption, and provide strategic insights to maximize value for the client.
Top Skills: AICRMLarge Language Models (Llms)Salesforce
Reposted 2 Days AgoSaved
Remote
Boston, MA
96K-96K Annually
Senior level
96K-96K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage customer relationships for SMBs, driving adoption, satisfaction, and retention through tailored guidance and cross-functional collaboration.
Top Skills: Google SuiteMS OfficePosSalesforce CRMSlack
Reposted 6 Days AgoSaved
In-Office or Remote
Boston, MA
95K-105K Annually
Senior level
95K-105K Annually
Senior level
Software
The Customer Success Manager oversees relationships with enterprise clients, driving engagement and adoption of WorkWave's solutions while managing complex projects and maximizing customer value throughout their journey.
Top Skills: Project Management MethodologiesSaaS
Reposted 6 Days AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
Junior
Junior
Marketing Tech
The Customer Success Manager, SMB will manage relationships with SMB customers, focusing on retention, upsell growth, and product adoption while ensuring customer satisfaction and effective communication.
Top Skills: Market Intelligence SolutionsSaaS
Reposted 4 Days AgoSaved
Remote or Hybrid
Boston, MA
92K-139K Annually
Senior level
92K-139K Annually
Senior level
Digital Media • Fintech • Information Technology • Mobile • Payments • Software • Financial Services
The Senior Customer Success Manager will enhance client relationships and drive outcomes using PrecisionLender, managing accounts and ensuring business success.
Top Skills: PrecisionlenderSalesforce
Junior
Software
The Junior Customer Success Manager is responsible for developing relationships with customers, addressing concerns, presenting solutions, and coordinating sales efforts to drive product value.
Top Skills: Artificial IntelligenceMachine LearningSAP
9 Days AgoSaved
In-Office
Boston, MA
Senior level
Senior level
Artificial Intelligence • Robotics • Business Intelligence
The Customer Success Manager drives customer satisfaction and success post-deployment by managing performance, optimizing systems, and collaborating across teams to influence product enhancements.
Top Skills: AIApi IntegrationsCloud InfrastructureData Analytics ToolsRobotics
An Hour AgoSaved
Remote
Boston, MA
Junior
Junior
Software • Energy • Solar • Renewable Energy
The Customer Success Manager will enhance customer success through onboarding, advocacy, and retention efforts, analysis of feedback, and collaboration with teams.
Top Skills: Customer MarketingCustomer Success MetricsProject ManagementSolutions Sales
5 Hours AgoSaved
Remote
Boston, MA
80K-100K Annually
Mid level
80K-100K Annually
Mid level
Real Estate • Software
Manage high-value client portfolios, ensuring retention, driving platform adoption, and delivering measurable value through strategic relationships and reviews.
Top Skills: IotSaaS
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