Client Success Manager, Supply

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

We are looking for a results-oriented Client Success Manager who will be a key player in the internal workflow and client engagement, as well as driving post-sales initiatives for the Supply side of the business. This individual should be comfortable driving and leading client platform demos, performance reviews (QBRs included), and any internal or external calls with or for our partners while being able to work both autonomously and collaboratively in a team environment. This Client Success Manager will also be the main point of contact for any inquiries from our clients and should be current with any goals, expectations, or needs that the client has requested.

This is a remote position based in the United States.

RESPONSIBILITIES

• Day to day client support and engagement as the main point of contact on assigned accounts; identifying optimization opportunities for campaigns and full management of client reporting needs 
• Deep understanding of partner KPI’s and applicable goal setting 
• Should be able to speak to all aspects of the account in efforts to provide optimal client solutions based on our offerings 
• Own mature accounts and responsible for keeping these clients stable and growing, up-selling, cross selling, and renewals of existing client base; monitoring account pacing vs forecast and reaching for stretch goals 
• Lead and attend meetings for accounts; identifying key action items and decisions (this may include Quarterly and Annual Business reviews or recurring calls) 
• Lead platform demos and training sessions, kick off calls, RFP support under Sales direction 
• Coordinate client performance reviews & kick off calls with clients and account team 
• Communicate ad specifications and creative lead times to advertisers/agencies (providing any required documentation for creative delivery and set up) 
• Assist in implementation and troubleshooting of client campaign set ups 

REQUIREMENTS

• A minimum of 2 years experience in a Client Success/Account management role 
• Ability to drive client and executive level communications (written and verbal) 
• Detail oriented, responsive to deadlines, able to juggle multiple tasks and prioritize appropriately 
• Ability to utilize data to provide proactive and actionable strategic recommendations to clients 
• Self-Starter with a comprehensive level of time management skills with the ability to multitask and reprioritize independently 
• A general understanding of Ad Serving, Third Party Data, Ad Tags, and Email Service Providers (ESP), or basic understanding of HTML 

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $85,000 - $95,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases