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The Customer Solutions Associate will support LogRocket customers, collect feedback, execute product initiatives, and assist with AI model training.
Come join one of Boston's top startups and help us solve a huge challenge for developers and product teams - understanding customer experience. LogRocket leverages AI to give teams complete visibility into their customer's experience - through pixel-perfect replays of user sessions, actionable insights, technical telemetry, analytics, and more! LogRocket has raised over $50M from our investors including Battery Ventures, Delta-v Capital, and Matrix Partners.
LogRocket is looking for an enthusiastic, curious, and product-minded Customer Solutions Associate to help support the needs of our growing customer base. This is a great opportunity for anyone looking to be one of the first members of a growing team and to help build and support cutting-edge AI products and services. In the Customer Solutions Associate role you will help support a number of AI initiatives, as well as work directly with LogRocket customers, collect customer feedback, and help expand LogRocket’s product offerings. We’re looking for a motivated individual who’s excited about working with AI, helping customers accomplish their goals, and making an impact at one of Boston’s top tech startups. If this sounds like you, let’s talk!
Role
- Execute on product initiatives and LogRocket customer requests
- Become a LogRocket expert, leveraging LogRocket to help customers get the most value from the platform
- Guide customers on best practices and help them to answer wide-ranging questions
- Collect customer feedback and help improve LogRocket’s product offerings
- Assist with data labeling and AI model training efforts
- Build and optimize internal processes
- Work closely with our Product and Engineering teams to guide product roadmaps
What we're looking for
- 3+ years experience in an Operations, Data Analytics, or technical role and/or at a tech startup
- Experience with data analysis, SQL, or buildings AI tools
- Software development experience is a plus. Must be passionate about technology
- Customer-focused mindset, with experience working directly with customers
- Experience working on strict deadlines
- Endlessly curious and always excited to learn new skills
- Effective and clear communicator
- Strong time management skills, ability to prioritize and think critically
Benefits & Perks
- Extensive health, dental, and vision benefits
- Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
- Fully paid parental leave to any employee welcoming a child into their home
- 401k and commuter benefits
- Generous stock options - we all get to own a piece of what we’re building
- Regular team outings and activities
- Monthly employee gifts
- For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks
LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
AI
SQL
LogRocket Boston, Massachusetts, USA Office
Though we're a hybrid-first company, our downtown Boston HQ is conveniently located next to South Station and Downtown Crossing T stops, and surrounded by endless lunch and post-work spots!
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