Top Customer Success Jobs in Boston, MA

The Chief Customer Officer at Imprivata will develop and oversee a customer-first approach, focusing on improving customer experiences across all interactions. Responsibilities include managing renewals and customer success, leading post-sales integration, driving product adoption, and enabling customer experience analytics. The role requires cross-functional collaboration and team mentorship to meet and surpass customer engagement metrics.

The Customer Success Manager will build relationships with school district leaders, managing account health and ensuring the optimal use of Ellevation's products. Responsibilities include onboarding new partners, monitoring district priorities, and driving product engagement.

The Senior Customer Success Architect will enhance customer outcomes for 1-5 enterprise accounts by cultivating executive relationships, guiding product adoption, and providing strategic advisory services. Responsibilities include understanding customer goals, developing roadmaps, defining execution strategies, and advocating ServiceNow best practices to ensure high customer satisfaction and value realization.

The Head of Customer Success is responsible for enhancing customer satisfaction, retention, and revenue growth through effective management of customer relationships. This role involves leading a team of customer success managers, negotiating contract renewals, collaborating with sales, and proactively addressing customer needs.

The Senior Manager of Customer Advocacy & Community will lead a team to enhance customer relationships through strategic initiatives, including user groups, advocacy programs, and customer engagement events. This role requires collaboration across departments and a strong focus on tracking success metrics to demonstrate impact to the organization.

The Workplace Experience Specialist will enhance workplace culture and employee engagement. Responsibilities include managing office experiences, planning events, supporting onboarding for new employees, and ensuring operational support for office functions.

As a Product Support Specialist, you will provide technical support to customers, resolve inquiries, follow up with partners, and continuously enhance your knowledge of products and procedures. You will be a key point of contact for customer solutions, ensuring excellent service and satisfaction.