Top Customer Success Jobs in Boston, MA
The Customer Success Manager at Arcadia is responsible for managing non-enterprise client activities, ensuring customer satisfaction through data quality and effective support. They will handle product trainings, troubleshoot technical issues, maintain project timelines, and build long-term client relationships.
The Product Support Representative will provide technical support for Dropbox products, engage with customers through various communication channels, document issues, and provide recommendations. The role requires strong analytical thinking and communication skills to ensure customer satisfaction and effective support for product issues.
The Enterprise Customer Success Manager will maintain and develop relationships with strategic Corporate & Enterprise customers, ensuring successful project implementation, customer success, and growth of accounts through effective communication, managerial oversight, and value realization. The role requires the ability to work closely with C-level executives and a focus on maintaining high customer satisfaction.
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As a Fulfillment Excellence Specialist, you will lead projects to enhance operations and customer experiences by implementing technology and streamlining workflows. You'll conduct cross-functional collaborations, identify process bottlenecks, and utilize analytical tools to derive insights from data. Responsibilities include managing tools like Jira and Zendesk, facilitating communication across teams, and supporting project documentation and reporting.
As a Call Center Servicing Specialist at Hometap, you will provide top-tier customer service to homeowners by responding to inquiries via calls and emails, creating and explaining settlement statements, and ensuring accurate record-keeping. This role emphasizes detail, multitasking, and adherence to company guidelines while fostering teamwork and effective communication.
As a Customer Experience Operations Lead, you'll enhance the digital customer journey, optimize operations, analyze customer data, streamline processes, support customer onboarding, and provide training to the Customer Success team. Your goal is to ensure clients achieve maximum value from the company's products and services while amplifying customer success stories.
The State Filing Specialist will collaborate with Product & Pricing teams to manage rate/rule/form filings for state department approval, prepare filing exhibits, research state filing requirements, secure consultant and carrier support, and lead stakeholders through the filing process.
As a Digital Customer Success Manager at LogRocket, you will manage customer relationships, driving onboarding, retention, renewals, and upsells. You will act as an advisor, ensuring clients get value from the solution, collaborating across teams, and contributing to a smooth transition with sales. Your role involves achieving sales goals and providing training to clients while being a strong communicator and detail-oriented.
The Client Success Associate is responsible for building client relationships, ensuring satisfaction, and providing targeted support. They identify client needs, manage contract renewals, and monitor performance metrics to enhance operational effectiveness and promote long-term success.
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The Customer Success Manager is responsible for engaging and retaining customers, driving account renewals, and fostering strong relationships. They ensure customers achieve desired outcomes with the platform, measure customer health, anticipate needs, and provide strategic recommendations to enhance customer satisfaction and platform utilization.
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