Top Customer Success Jobs in Boston, MA

Lead and develop a team of Strategic Customer Success Managers, drive product adoption, and build executive-level customer relationships while enhancing operational efficiencies.

The Senior Customer Success Manager at Arcadia manages a portfolio of enterprise customers, mentoring a team to enhance customer success through strategic implementations and strong relationships.

Lead AI-driven analysis bridging unstructured customer feedback and structured data to surface insights, drive retention, improve Care operations, build analytical playbooks, and influence senior leadership.

In this role, you will enhance customer engagement by developing relationships, driving product value, managing onboarding, and gathering feedback for improvements.

The Senior Customer Success Manager will manage customer relationships, driving retention and satisfaction by leveraging expertise in cybersecurity and product knowledge.

Responsible for onboarding and training users at Strategic Accounts, ensuring high user adoption and retention while generating contract renewals and driving business value through strong customer relationships.

The Customer Success Engineer will support strategic accounts with database technologies and cloud infrastructure, troubleshoot issues, optimize performance, and design scalable database architectures. This role includes collaboration with engineering teams and participating in incident response.

The Customer Success Manager will manage customer portfolios, ensuring satisfaction, retention, and relationship building while driving product adoption and collaborating across teams.

The Customer Success Manager ensures customers achieve value from Benchling by leveraging data insights, providing expert guidance, and collaborating across teams for strategic customer engagement.

The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.

As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.

Lead the Customer Success team focusing on $1B+ accounts, drive customer retention, and manage direct reports while engaging with key customers.

As a Customer Success Manager, you will develop customer relationships, drive adoption of services, identify growth opportunities, and collaborate with internal teams to enhance customer value.

Responsible for leading Customer Success Operations, optimizing digital engagement through automation, and translating strategic goals into actionable plans. Collaborates with cross-functional teams to enhance customer experiences at scale.

The Senior Customer Success Manager will guide enterprise customers through their DEX journey by ensuring adoption, tracking progress, and fostering collaboration to drive growth and retention.

The Customer Success Manager II manages a portfolio of customers, driving usage, retention, and expansion of OpenGov's SaaS solutions through proactive account management and relationship-building.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

Act as a trusted advisor to Rapid7 customers, build relationships with technical and executive stakeholders, create Success Plans, drive product adoption, monitor usage and risks, advocate customer needs internally, and track KPIs to secure renewals and growth.

The Customer Success Engineer will support clients with implementation, onboarding, and growth, crafting solutions to meet their needs and ensuring success.

As a Customer Success Advisor, you'll support customers using R7 products, ensuring effective experiences, resolving inquiries, and improving adoption metrics.

Lead the global Customer Success Team, drive renewals and upsell initiatives, develop customer best practices, and oversee the TAM and IA teams.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Partner with Lead Account Managers to drive customers' digital transformation using BlackLine. Verify platform setup, train admins and end users, assess and redesign processes, architect solutions, deliver thought leadership, increase adoption and expansion, prevent churn, and document reusable process optimizations.

The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.

Own and improve post-sales operational processes across onboarding, adoption, support, renewals, and services. Build reporting and dashboards, partner on capacity planning and forecasting, configure CRM and post-sales systems, lead cross-functional initiatives, and drive data-driven workflow improvements.