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Top Customer Success Jobs in Boston, MA

138+ Job Results
3 Hours Ago
Boston, MA
Remote
350 Employees
$115K-$173K Annually
3-5 Years of Experience
350 Employees
$115K-$173K Annually
3-5 Years of Experience
Artificial Intelligence • Legal Tech • Professional Services • Software
Ontra is seeking a Manager, Customer Success to lead a team responsible for onboarding, adoption, and retention efforts for SaaS products. The role involves developing a high-performing team, improving processes, and supporting daily operations. Candidates with B2B SaaS experience, particularly in financial services, are preferred.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+39 More
12 Hours Ago
Boston, MA
Remote
700 Employees
$70K-$80K Annually
1-3 Years of Experience
700 Employees
$70K-$80K Annually
1-3 Years of Experience
Healthtech • Software
The Clinical Quality and Training Specialist will be responsible for implementing clinical training and quality processes to improve operational efficiency and exceed industry standards. They will audit team members, facilitate training, coach for improvement, and provide performance reporting.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+52 More
12 Hours Ago
Boston, MA
Hybrid
1,800 Employees
$152K-$228K Annually
7+ Years of Experience
1,800 Employees
$152K-$228K Annually
7+ Years of Experience
eCommerce • Marketing Tech • Software
The Director, Customer Support at Klaviyo provides strategic oversight and direction for the Americas Customer Support team, leading a team to deliver a world-class customer experience. Responsibilities include performance management, leadership development, workforce distribution, recruitment, daily workflow oversight, and strategic goal attainment.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+50 More
17 Hours Ago
Boston, MA
4,500 Employees
1-3 Years of Experience
4,500 Employees
1-3 Years of Experience
Cloud • Fintech • Food • Information Technology • Software
Engage directly with Toast customers to drive specialty support with measured success based on productivity and customer satisfaction KPIs. Respond to and resolve complex inquiries on Toast products and services. Partner with various teams to meet customer needs. Perform troubleshooting, support customers through payment processing questions, recommend process improvements, update customer records.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+47 More
19 Hours Ago
Boston, MA
Remote
3,300 Employees
7+ Years of Experience
3,300 Employees
7+ Years of Experience
Information Technology • Security • Cybersecurity
Manage post-sale experiences for Cloudflare's largest Enterprise customers, ensure customer satisfaction with services, maintain relationships, plan account growth, collaborate cross-functionally, manage customer feedback and product needs.
19 Hours Ago
Boston, MA
Remote
364,000 Employees
3-5 Years of Experience
364,000 Employees
3-5 Years of Experience
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Client Experience Proposal Manager responsible for driving planning and approach for pursuit products, leveraging pipeline analytics, managing content resources, and supporting proposal innovation within a global environment. Requires 4 years of sales, marketing, or PwC experience.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+66 More
19 Hours Ago
Boston, MA
Remote
364,000 Employees
3-5 Years of Experience
364,000 Employees
3-5 Years of Experience
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Managing proposal development and content creation aligning with sales strategies, leveraging pipeline analytics, driving product adoption, maintaining content assets, and collaborating with cross-functional teams for business development processes and operations.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+66 More
20 Hours Ago
Boston, MA
Remote
11,000 Employees
1-3 Years of Experience
11,000 Employees
1-3 Years of Experience
eCommerce • Food • Logistics • On-Demand • Retail
The Loss Prevention Agent for the MFC locations will be responsible for maintaining strict company standards within the interior and exterior of the MFC location. Monitor physical security initiatives and enforce standards for Driver Partner and MFC Associates.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+38 More
Yesterday
Boston, MA
Remote
475 Employees
3-5 Years of Experience
475 Employees
3-5 Years of Experience
Big Data • Healthtech • Software
The Customer Success Manager at Arcadia is responsible for managing steady state activities for non-enterprise clients, ensuring strong data quality, effective support, and smooth upgrades. They build long-term relationships with clients, troubleshoot technical issues, and collaborate with internal teams to drive issue resolution and customer success. Success in this role involves completing certifications, managing customer accounts, providing support, and guiding clients through product configurations.
Top Benefits:
401-K
401-K Matching
Company Outings
+48 More
Yesterday
Boston, MA
Hybrid
1,000 Employees
$80K-$115K Annually
5-7 Years of Experience
1,000 Employees
$80K-$115K Annually
5-7 Years of Experience
Edtech • Fintech • Healthtech • Payments • Software
Senior Customer Success Manager responsible for growing the B2B vertical by driving impact through customer relationships, onboarding, and ensuring long-term client success. Key responsibilities include leading clients through onboarding, managing renewal process, increasing clients' investment, and collecting product feedback.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+44 More
Yesterday
Boston, MA
Hybrid
3,000 Employees
1-3 Years of Experience
3,000 Employees
1-3 Years of Experience
Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Customer Advisor role at Rapid7 involving proactive threat awareness reporting, security product guidance, relationship building, and technology deployment assistance for customers
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+56 More
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