Top Customer Success Jobs in Boston, MA
As a Customer Success Manager at Nasuni, you will play a crucial role in enhancing the customer experience, ensuring high retention rates, and driving the value realization of our platform. Key responsibilities include building strong customer relationships, account maintenance, customer lifecycle management, proactive engagement, data-driven insights, cross-functional collaboration, communication excellence, technical acumen, and renewals/expansions.
As a Dealer Success Manager, you will create and modify processes, educate and train dealers, troubleshoot technical issues, and drive process improvements. This role requires 80% travel within the Boston Metro area. The ideal candidate is customer-centric, has strong interpersonal skills, and excels in a team environment.
Seeking a Senior Specialist, Store Engagement Campaign Management to influence and develop the E-mail strategy, target personas, and drive user engagement within an Ecommerce rewards platform. Responsibilities include managing campaign development, collaborating cross-functionally, and reporting key learnings to stakeholders. Requires 3-5 years of email marketing experience, strong analytical skills, and excellent communication abilities.
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The Customer Success Manager at ServiceNow acts as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and increase product adoption. Responsibilities include driving customer engagements, promoting success stories, and resolving client issues quickly. Qualifications include 3+ years of customer professional services experience, familiarity with digital transformation, and collaborative work experience.
The Customer Success Manager advocates for customers, drives engagements, ensures customer success, promotes ServiceNow products, resolves client issues, and builds strong relationships with customers.
The Customer Support Representative (CSR) is responsible for receiving incoming calls from customers, partners, and field service employees, providing technical assistance and support, documenting interactions, and participating in various customer-related processes and projects.
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The Product Support Representative is responsible for providing exceptional customer support by interpreting technical, subscription, payment, and administrative questions. They must be organized, detail-oriented, and excellent communicators. Daily activities include responding to customer queries, validating issues, personal development, and project work.
Customer Success Manager at Klaviyo responsible for building and nurturing relationships with customers, providing assistance with product knowledge, and exceeding customer expectations. Key responsibilities include establishing as a trusted advisor, devising success plans, proactively reviewing customer performance, collaborating with internal teams, and contributing to product improvements. Required skills include account management, marketing strategy, communication, problem solving, and proficiency in Microsoft Office Suite, G-Suite, Salesforce.
The Customer Success Onboarding Manager is responsible for overseeing the onboarding of new accounts to ensure a seamless experience for customers. They coordinate with various departments, manage resources, and communicate project status to stakeholders. Requirements include 2-5 years of experience in consulting, exceptional communication skills, project management experience, and knowledge of IT organizations. A Bachelor's degree is required, and PMP certification is a plus. Experience with Gainsight is preferred.
The Senior Credit Risk Specialist at the Federal Reserve Bank of Boston evaluates the effectiveness of credit risk management practices for a large financial institution. They lead oversight of credit risk in various business lines, conduct targeted reviews, and influence management actions through relationship management and negotiation. The role involves participating in strategic projects and contributing to risk assessment and supervision policies on a system basis.
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