Renewals Specialist

LinkSquares is the leading contract lifecycle management company in the legal industry, named a Strong Performer in The Forrester Wave™: Contract Lifecycle Management (CLM). 

Businesses run on contracts—they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world’s most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.

We ranked #174 on Deloitte’s Fastest-Growing Companies in North America, named “Contract Management Solution Provider Of The Year” by LegalTech Breakthrough Awards, and were proudly featured at #707 on the 2024 Inc. 5000 list of America's fastest-growing private companies.

At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.

We are seeking a proactive and results-driven Renewals Specialist to own and optimize the end-to-end renewal lifecycle for our growing customer base. You will play a critical role in driving retention, reducing churn, and maximizing net revenue retention (NRR) through seamless and strategic renewal processes.

Responsibilities:

• Manage the full renewal process for a portfolio of customers, ensuring timely and successful contract execution.
• Drive Net Retention Rates by proactively engaging with Customer Success Managers, Account Managers, Sales, and your portfolio of customers.
• Collaborate cross-functionally with Account Management, Customer Success, Legal, Finance, and Rev Ops to streamline workflows and remove bottlenecks.
• Own renewal forecasting by providing weekly reporting on opportunity risk.
• Negotiate renewal terms, pricing, and multi-year options, in alignment with pricing policies and business goals.
• Identify upsell or expansion opportunities and collaborate with Account Managers to capture additional value.

Additional Qualifications:

• 2-3 years experience in Renewals, Customer Success, Sales Operations, or Account Management
• Highly organized with strong attention to detail and ability to manage competing priorities
• Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models
• Proven track record of exceeding retention targets and managing high-volume renewals
• Excellent communication and negotiation skills
• Proficiency in Salesforce, Excel/Google Sheets; experience with CPQ, CLM, or billing platforms is a plus

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/ 

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.