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Top Customer Success Jobs in Boston, MA
The Client Success Director at Flywire creates exceptional client experiences, driving the growth strategy and managing key relationships in the healthcare sector. They oversee client satisfaction, identify upsell opportunities, and ensure successful implementations, all while acting as a liaison between clients and internal teams.
The Director, Customer Operations & Support role involves providing support to dealers, revenue, and consumer partners by focusing on technology business requirements, vendor management, quality assurance, and operational improvements. Responsibilities include strategic leadership, operational excellence, and collaboration to enhance efficiency and the customer experience.
The Renewals Representative at Wasabi is responsible for account development, retention, and expansion. Duties include leading customer review calls, building renewal quotes, processing orders, collaborating with sales teams, meeting sales quotas, and assessing customer risk. The role requires creative customer engagement and strong communication skills.
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In the Senior Contract Specialist role, you will manage the contract lifecycle, ensure compliance with regulatory requirements, support legal intake requests, track performance metrics for the Legal and Compliance teams, and maintain compliance documentation. You will collaborate with various departments and facilitate compliance audits while reporting to Senior Counsel.
As a Quality Specialist at Anduril, you will oversee the Materials Review Board process, conduct inspections, support root cause analysis, and ensure compliance with quality standards. You will also drive continuous improvement projects, manage quality containment processes, and provide training for inspection procedures.
The Implementation Specialist at TravelPerk is responsible for onboarding Premium and Pro customers, providing technical configuration, training, and ongoing support to ensure effective use of the TravelPerk platform. They will work closely with clients to understand their needs, conduct training sessions, and collaborate with various internal teams to drive successful client rollouts.
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As the Director of Commercial Customer Success, you will develop and drive customer success strategies focused on renewal and value realization. You'll coach teams, foster relationships with customers, meet retention goals, and collaborate with sales leadership to enhance customer success operations. This role requires strategic foresight to evolve initiatives and maintain customer health.
The Customer Success Intern will assist the Customer Success Management team in onboarding, analyze customer metrics, participate in meetings, contribute to CSM initiatives, and prepare a summary presentation. The role emphasizes collaboration, communication, and the application of best practices in customer engagement.
The Customer Success Engineer at Automata will lead technical and scientific solutions for customers, ensuring successful use of the LINQ platform. Responsibilities include implementing automation systems, supporting project execution, and collaborating with product teams to meet customer needs.
The Implementation Manager at Workable will manage the onboarding process for new customers using their recruiting and HR solutions. Responsibilities include analyzing customer needs, configuring the platform, collaborating with internal teams, and ensuring timely project completion while providing ongoing support and expertise to clients.
Top Companies in Boston, MA Hiring Customer Success Roles
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