Top IT Jobs in Boston, MA

Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

Provide advanced end-user technical support and act as an escalation point. Administer IT infrastructure (user accounts, access control), onboard new hires, manage assets, document processes, train users and junior staff, lead small-medium IT projects, and improve IT support processes across macOS and Windows environments.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Provide onsite IT and AV support for View Boston Observatory: POS setup and level 1/2 support, desktop support, vendor coordination, AV/event support, system walk-throughs, hardware replacement, troubleshooting software/firmware/hardware, and RMA tracking.

Provide Tier 1 and Tier 2 IT support for employees—troubleshoot Windows hardware and software, printers, mobile devices, and peripherals. Support Microsoft 365 apps, account access, password resets, MFA, onboarding/offboarding, asset inventory, and security tools. Assist with RMM, antivirus/EDR, server migrations/upgrades, documentation, vendor coordination, and IT projects. Occasional travel to other company locations.

Primary IT resource for a ~60-person Mac-first organization: handle laptop lifecycle, account provisioning, SaaS administration (Okta, M365, Slack, Zoom, Notion, Jira, ChatGPT Business), vendor and budget management, onboarding/offboarding, documentation, and collaborate with global IT and Product/Engineering on process improvements and light automation.

Lead IT strategy and day-to-day technology operations for a behavioral health nonprofit. Manage infrastructure, MSP relationships, security and compliance (HIPAA/PII), AV and voice systems, website and business applications, budgets, and data management. Develop multi-year technology plans and enforce policies to support mission-critical services.

Manage and lead the Executive IT support team delivering high-level technical support to company leadership. Oversee troubleshooting, documentation, security policy enforcement, training, reporting, budgeting, strategy, and collaboration with other IT teams and Executive Assistants to ensure seamless executive support.

Provide global end-user IT support: install/configure hardware and software, troubleshoot issues, manage user permissions and inventories, develop automation scripts and API connectors, implement security measures, participate in on-call rotation, and integrate AI/LLM tools to improve workflows and documentation.

Provide dedicated, white-glove IT support to executive leadership: monitor tickets, deploy and maintain workstations, phones, mobile devices, printers, A/V and conferencing systems, advise on standards, perform preventative maintenance, support meetings, and analyze support data for continuous improvement.

Lead and administer studio IT infrastructure and end-user support for ~100 seats. Manage Perforce, build/CD servers, identity, backups, security/compliance, vendor/MSP relationships, and execute migrations to colocation/cloud while maintaining documentation and onboarding/offboarding workflows.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide frontline IT support for Cambridge researchers and staff: user lifecycle management, deploy and maintain macOS/Windows/Linux endpoints (including GPU workstations), manage identity and collaboration systems, troubleshoot networking and AV, handle asset inventory and procurement, document processes, and coordinate vendor support while balancing tickets and projects.

Provide on-site first-line IT support at the Boston HQ: provision hardware, manage Google Workspace access, onboard/offboard users, troubleshoot Windows and macOS devices, maintain Zoom Rooms and AV, support LAN/Wi-Fi and printers, document tickets, escalate complex issues, and assist with IT projects and rollouts.

Provide autonomous IT leadership for multiple Eataly locations: implement IT strategy, manage projects and POS systems, support new store technology rollouts, resolve system issues, and create SOPs and SLAs.

Provide IT helpdesk support and device administration across Windows, macOS, and Linux. Manage MDM, SSO, enterprise SaaS, onboarding/offboarding, hardware deployment, asset inventory, endpoint security, and related procurement/shipping. Troubleshoot networks (LAN/WAN), create automation scripts, deliver staff training, participate in on-call rotations, and collaborate with HR and Security teams to maintain secure, scalable IT operations.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide technical systems support for IT environments, troubleshoot and resolve user/system issues, maintain and monitor systems, and ensure work is performed within required U.S. locations and citizenship constraints.

Provide Tier 1 and Tier 2 Windows-based end-user support (desk-side, phone, remote), manage accounts and devices, troubleshoot networks and AV, support Zoom/Teams/DocuSign/Verkada, maintain IT inventory and documentation, and assist with infrastructure projects and user training.

Provide front-line phone and ticketed IT support, troubleshoot hardware/software (Windows/Mac, MS Office), log and manage tickets in ConnectWise, escalate as needed, follow up with customers, and perform occasional onsite travel and administrative duties.

Contract IT System Administrator to manage and harden multi-cloud (AWS/Azure) infrastructure and Microsoft 365 identity/collaboration stack, support endpoints and managed IT/security SaaS platforms, automate routine tasks with scripting, maintain documentation and compliance posture for Department of War mission spaces, and serve as hands-on technical escalation for operational issues.

Contract IT System Administrator to manage and harden multi-cloud (AWS/Azure) infrastructure and Microsoft 365/Entra ID, support endpoints and managed IT/security SaaS, automate admin tasks with scripting, maintain documentation, and help meet DoW security and compliance expectations.

Provide internal IT support and endpoint management for a fully remote workforce: provision and maintain macOS/Windows devices, enforce endpoint security, manage MDM/UEM and SaaS provisioning (Google Workspace, Slack, Atlassian), triage help desk tickets, maintain IT documentation, oversee vendor/licensing relationships, and partner on internal infrastructure and policy initiatives including AI tool governance.

Own and automate IT workflows and SaaS integrations (identity, collaboration, core business apps). Configure SSO and identity protocols, maintain DNS and email security, troubleshoot endpoints and apps, support SOC 2/SOX compliance, document standards, and partner cross-functionally to scale reliable, secure IT systems.