Top IT Jobs in Boston, MA

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides hands-on IT support in a Boston office, including configuring Mac, Linux, and Windows devices; managing employee access, software licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, WiFi, switches, JumpCloud administration, GPOs, and company AI tool deployments. This six-month co-op requires Northeastern University enrollment and co-op eligibility.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Provides on-site IT support for residents, staff, vendors, and Home Office. Troubleshoots devices, networks, accounts, security systems, life-safety equipment, timekeeping systems, printers, and audiovisual technology. Develops training resources, coordinates vendors, administers access and communication systems, supports onboarding and offboarding, manages technology projects, and monitors equipment, software, licenses, inventory, maintenance, and upgrades while delivering friendly customer service.

Manage global IT operations across cloud services, endpoints, identity, collaboration platforms, business applications, vendors, procurement, and ITSM. Support Microsoft 365, Intune, Entra ID, endpoint management, access controls, compliance, troubleshooting, onboarding, and escalated incidents. Coordinate technology projects, renewals, service metrics, cybersecurity practices, vendor relationships, and process improvements in a hybrid workplace.

Own the organization’s IT environment, business applications, reporting, integrations, licenses, equipment, onboarding, and workplace technology. Manage the external MSP, administer platforms such as Sage Intacct, Rippling, Affinity, and Salesforce, create SQL-based reports, support AI enablement, oversee security processes, and lead technology implementations. The role is Boston-based with regular in-office presence and occasional travel to satellite offices.

Leads Salesforce CRM operations, support, enhancements, vendor relationships, integrations, data flows, and compliance. Manages incidents, escalations, releases, testing, requirements, documentation, and enhancement prioritization while partnering with Commercial, Customer Service, and other stakeholders. Ensures reliable, secure, compliant CRM functionality and continuous platform improvement in a regulated life sciences environment.

Provides on-site first- and second-level IT support for employees, executives, board members, conference rooms, and live events. Troubleshoots hardware, software, networking, Microsoft 365, identity and access issues; manages tickets, endpoint deployments, inventory, loaner devices, and preventive technology maintenance. Supports AV setups, Teams Rooms, executive meetings, and events, escalating complex issues while maintaining accurate documentation and strong customer service.

Provides frontline, on-site IT support for hardware, software, networking, mobile devices, printers, Zoom Rooms, and office AV systems. Manages user accounts, permissions, onboarding, and offboarding across organizational tools. Troubleshoots and documents incidents, supports LAN/Wi-Fi infrastructure, educates users, escalates complex issues, and assists with hardware rollouts, software updates, and other IT initiatives.

Owns and builds the company’s IT function, including multi-terabyte data storage, cloud and on-premises infrastructure, networking, research compute, cybersecurity, identity management, disaster recovery, vendor management, budgeting, governance, policies, and IT service management. Partners across scientific, manufacturing, commercial, and corporate teams; supports compliance and diligence; and develops the IT organization as the company scales.

Manage IT operations and service delivery across four regulated biotech sites. Responsibilities include service desk oversight, Microsoft 365 and endpoint administration, identity and device management, vendor and SLA management, employee technology lifecycle support, laboratory systems support, incident response, access reviews, compliance documentation, asset management, purchasing, and operational project leadership. The role is hands-on, requires occasional travel and off-hours outage response, and supports GxP-related IT environments.

Leads the organization’s information technology function as Senior Vice President, overseeing IT strategy, operations, systems, infrastructure, and technology leadership.

Own day-to-day IT operations for a global remote workforce, including end-user support, device and access management, onboarding and offboarding, internal systems administration, security controls, compliance audits, process automation, vendor management, and asset tracking. The role partners with Compliance, Engineering, DevOps, and HR to maintain reliable, secure, and efficient IT infrastructure while supporting growth and regulated-industry requirements.

Provides white-glove technical support to internal employees, troubleshooting desktop, laptop, mobile, software, telephony, and audiovisual issues. Manages tickets in JIRA, workstation deployment and repairs, onboarding and termination processes, hardware inventory, and vendor coordination. Supports Microsoft-centric environments and financial services applications while assisting VIP users. Requires on-site work five days weekly, weekend on-call participation, equipment lifting, and comfort working in IT closets.

Build and support IT infrastructure for a clinical-stage biotech company. Lead IT strategy, helpdesk support, infrastructure management, cybersecurity policy compliance, access controls, onboarding and offboarding, vendor oversight, software audits, IT automation, lab system support, data integrity, and intranet maintenance. Collaborate with leadership, external IT consultants, bioinformatics, and laboratory operations while ensuring alignment with pharmaceutical regulatory requirements.

IT Analyst Interns apply business analysis, data analysis, visualization, user experience, project management, and product management skills to real IT challenges. They deliver a project outcome during a 12-week program, collaborate with cross-functional teams, complete a group project, and participate in professional development activities. Successful interns may be considered for Boston Scientific’s two-year technology leadership rotational program.

Provide hands-on IT administration for approximately 230 employees across macOS and Windows. Responsibilities include Tier 1 and Tier 2 support, SaaS and identity administration, endpoint management, onboarding and offboarding, asset inventory, compliance reporting, workflow monitoring, scripting, documentation, lab and VDI support, and vendor coordination.

Provides first-level remote technical support for managed-services clients through phone and web tickets. Responsibilities include troubleshooting and resolving end-user issues, administering accounts, documenting incidents, communicating ticket status, meeting service-level agreements, and escalating unresolved problems. The role requires multitasking across tickets, strong customer communication, continual technical learning, and occasional weekend or holiday availability.

Provide on-site IT and AV support at the London office, manage device lifecycle and onboarding, handle inbound support requests, build automation and Slack bots, contribute to Tech Ops projects, and maintain internal IT documentation.

Provides Tier 1 technical and procedural support through phone, email, and chat. Diagnoses hardware and software issues, researches solutions, documents interactions and resolutions, routes requests, escalates urgent or complex problems, and stays current on system updates. The role also assists senior IT staff and requires strong communication, problem-solving, attention to detail, Windows 11 and Microsoft 365 knowledge, and reliable high-speed internet for remote work.

Provides Tier 2 technical support for employees, workstations, mobile devices, identity systems, networks, and office infrastructure. Installs and maintains hardware, servers, switches, cabling, and endpoint management systems; troubleshoots access, connectivity, and software issues; supports onboarding, asset management, vendors, documentation, and IT projects. The role is an on-site technical resource requiring occasional after-hours support, hardware handling, and mentorship of Tier 1 staff.