Top IT Jobs in Boston, MA

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Provides advanced technical support across Windows, macOS, Linux, mobile devices, networks, applications, and enterprise IT services. Resolves complex issues, supports onboarding, manages endpoint platforms, documents solutions, analyzes ticket trends, and mentors IT staff. Collaborates with systems, networking, security, vendors, and business teams. Uses approved generative AI responsibly for troubleshooting, automation, knowledge management, and service improvement while protecting confidential data.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides hands-on IT support in a Boston office, including configuring Mac, Linux, and Windows devices; managing employee access, software licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, WiFi, switches, JumpCloud administration, GPOs, and company AI tool deployments. This six-month co-op requires Northeastern University enrollment and co-op eligibility.

Provides first-level technical support for hardware, software, Microsoft 365, business applications, networks, phones, printers, and end-user devices. Troubleshoots issues, manages accounts and access, documents tickets, supports deployments and equipment refreshes, educates employees on technology and cybersecurity, and escalates complex problems. The role also participates in on-call support, technology maintenance, and travel between credit union locations.

Provides first-level desktop support for health center staff, including PC and software maintenance, repairs, deployments, user setup, training, printer support, hardware and software inventory, and help-line assistance. Supports the Systems Administrator with system and network maintenance, maintains IT documentation and the knowledgebase, and assists with website and intranet updates. Requires occasional work across health center sites, nights, and weekends.

Leads the internal IT support team across multiple agency sites. Responsibilities include supervising staff, managing service desk standards and escalations, resolving Tier 2 technical issues, administering Microsoft and Google environments, maintaining device and software inventories, managing purchasing and budgets, coordinating vendors and external IT partners, and supporting site moves and technology projects.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Provides advanced IT support across Microsoft 365 and Azure, resolving identity, endpoint, cloud infrastructure, hardware, software, and network access issues. Supports community technology onboarding, integration, and decommissioning; manages accounts, devices, assets, workstations, printers, and conference room technology. Develops automation, documents procedures, maintains inventory, and ensures compliance with security and access policies. The role also communicates technical information clearly and may mentor junior support personnel.

Support and maintain IT infrastructure, endpoints, operating systems, user accounts, virtual machines, and security tools. Responsibilities include onboarding and offboarding, patch management, vulnerability scanning and remediation, compliance tracking, scripting automation, server installation and decommissioning, rack organization, and cable management. The role requires Linux administration, Windows and Microsoft 365 management, virtualization, cloud familiarity, firewall knowledge, and hands-on data center experience.

Directs enterprise IT operations, infrastructure, security, compliance, and support teams across multiple operating companies and environments. Develops technology roadmaps, manages cloud and on-premises infrastructure, ensures service reliability, oversees vendors and budgets, establishes IT metrics and risk controls, and protects confidential and regulated information. Leads senior managers, mentors IT professionals, and supports customer-facing managed services while maintaining documentation, policies, and best practices.

Provides onsite IT support across two Massachusetts locations. Responsibilities include troubleshooting hardware, software, access, connectivity, and basic networking issues; maintaining systems, backups, and documentation; installing and testing hardware and software updates; configuring systems; monitoring uptime; and developing troubleshooting procedures. Requires a bachelor's degree, at least three years of relevant experience, and US Person status.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Own end-to-end IT operations across identity, endpoints, SaaS, business systems, and employee lifecycle management. Administer Okta, Jamf Pro, macOS, and a broad SaaS environment; automate onboarding and offboarding; manage access, licenses, integrations, and endpoint operations; support security programs and audit evidence collection; and serve as the company’s first point of contact for IT issues.

Provides onsite and remote IT support, resolves escalated end-user issues, provisions users and devices, manages hardware and software inventory, troubleshoots Microsoft technologies, coordinates with vendors, documents procedures, and supports IT projects across office locations.

Provides senior-level on-site and remote IT support for Boston employees, including endpoint provisioning, executive support, ticket escalation, identity and access management, cloud administration, networking, conferencing systems, asset management, and physical access control. Develops PowerShell and Python automation, applies AI tools to IT workflows and documentation, supports compliance requirements, maintains knowledge resources, and contributes to infrastructure and process improvement initiatives.

Administers and optimizes Amazon Connect and enterprise service center platforms, including routing, queues, IVR workflows, permissions, telephony, digital channels, and conversational AI. Provides production support, incident resolution, vendor escalation, release testing, documentation, and platform monitoring. Partners with Operations, Engineering, Clinical, and Analytics teams to implement configurations, validate reporting, improve workflows, and maintain reliable communication infrastructure.

Supports day-to-day IT operations for 50–60 clients, focusing on employee onboarding, offboarding, technology procurement, documentation, ticket resolution, and workflow improvement. Communicates with clients through email, Slack, and virtual meetings; tracks requests, identifies recurring issues, maintains client IT playbooks, and co-facilitates data security training. The role requires strong customer service, organization, responsiveness, attention to detail, and the ability to learn technical systems quickly.

Administers and supports SIM International’s technology systems, including Microsoft ecosystem applications. Monitors system reliability, security, and user experience; resolves or escalates support requests; maintains IT processes and controls; coordinates with vendors; develops recommendations and user-friendly SharePoint content; and provides end-user training across time zones.

Provides strategic leadership for SIM International’s IT systems and services, ensuring secure, reliable, sustainable, cost-effective, and user-focused technology operations. Leads the international IT team, establishes processes and risk controls, oversees system implementations, manages budgets, develops staff, coordinates IT capabilities across global entities, and advises organizational leadership on technology priorities.

Provides Tier 1 help desk support for government information systems, including Tableau and Salesforce. Duties include troubleshooting, ticket logging, access management, user account updates, issue escalation, and customer assistance. The role collaborates with development and operations teams, supports system access requests, implements assigned projects, and maintains sensitive information. Work may include variable shifts, weekends, and holidays, with less than 10% travel and remote work options.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.