Top IT Jobs in Boston, MA

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Provides tier 2 and tier 3 on-site IT support for Windows and Apple environments. Responsibilities include troubleshooting networks, client/server systems, desktops, applications, peripherals, and escalated incidents; managing hardware and software inventory; developing standard configurations; supporting Office moves; documenting solutions; mentoring support staff; and participating in 24/7 on-call rotation.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provide Tier 1 end-user support for Windows, macOS, and iOS devices; manage accounts and access via Active Directory/Entra ID and Adaxes; provision and manage endpoints with Intune, Autopilot, and Jamf; handle Microsoft 365 issues; track and resolve tickets in Jira Service Management; create documentation and participate in major incident response; escalate complex issues and support global/onsite deployments with occasional travel.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide L1/L2 IT support for the Boston office and lab: manage endpoints (Windows, macOS, Ubuntu), enroll devices in MDM (JumpCloud), maintain asset records in Jira Assets, support AV/meeting rooms, perform basic network tasks, handle procurement and lifecycle of hardware, document runbooks, and work with global IT and Cyber teams to build scalable office IT infrastructure.

Lead and build the internal IT function as a hands-on player/coach: mentor staff, handle tickets in ConnectWise, administer Microsoft 365/Azure and network/security infrastructure (Fortinet, SentinelOne, Sophos, Cisco), maintain internal tools (RMM, PSA, CMDB, PIM/PAM), create documentation and SOPs, and partner with leadership on roadmap and vendor decisions.

Provide day-to-day IT support for US and remote employees, manage procurement and device lifecycle, onboard/offboard accounts and hardware, support SaaS apps, maintain office networks, ensure SOC2 compliance, and use automation/AI tools to improve IT workflows.

Provide day-to-day secure IT support for DoD/SAP environments: install, maintain, audit Windows servers and Exchange, manage networking (LAN/WAN/Cisco), firewalls, backups and COMSEC integration, perform troubleshooting, firmware/upgrades, RMF/A&A compliance, and support operational tests and customer-facing IT issues.

Provide frontline IT support across Windows, macOS, Microsoft 365, Teams, connectivity, and SharePoint. Manage workstation provisioning, imaging, shipping, user account setup, Entra ID administration, MFA troubleshooting, software licensing, hardware inventory, warranty repairs, and new-hire onboarding. Maintain detailed compliance documentation supporting CMMC Level 2 requirements and participate in an after-hours on-call rotation. The role requires independent ownership, strong organization, and hands-on troubleshooting in a secure, regulated environment.

Provide onsite desktop IT support at the Cambridge office: respond to tickets, manage IT assets, troubleshoot hardware, network, and software issues for Windows and macOS, manage Entra ID/Active Directory and Intune, deploy devices and accounts for new hires, support enterprise applications, and document solutions and knowledge-base articles.

Provides advanced on-site IT support for Harvard Medical School research departments, troubleshooting specialized hardware, software, laboratory computers, networking, security configurations, and research technologies. Resolves or escalates technical issues, supports users through multiple channels, maintains documentation and equipment, coordinates vendor escalations, assists with provisioning and service desk coverage, and participates in technical projects while working independently.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provides Tier 1–2 support for a remote workforce, troubleshooting Windows and macOS issues, managing tickets and SLAs, and documenting solutions. Owns employee onboarding and offboarding, IAM, access reviews, SSO support, Intune device management, endpoint security, hardware logistics, Google Workspace administration, and SaaS tools. Automates tasks with PowerShell and Bash while supporting SOC 2 and HIPAA compliance, audit evidence collection, and access-related remediation.

Provide primary onsite and remote IT support, resolve escalations, manage ITIL service operations, administer SharePoint Online, coordinate deployments, support desktop imaging and cloud infrastructure, train staff, and maintain IT operational documentation.

Provide hands-on IT support and systems administration across Marlborough and Hayward sites: troubleshoot endpoints, manage Microsoft 365/Entra ID/Active Directory, monitor SIEM/EDR/ITDR alerts, support onboarding/offboarding, maintain compliance documentation, liaise with MSP, and support lab computing systems.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.

Manage end-to-end IT operations including Okta identity and SSO/SCIM integrations, automate onboarding/offboarding, administer SaaS systems (Salesforce, Google Workspace, Slack, Zoom), manage Jamf-provisioned macOS fleet, maintain SaaS inventory and licensing, partner with Finance/People/security, and serve as first technical responder for company IT issues.

Provides Tier 1 help desk support for government information systems, including Tableau and Salesforce. Identifies, troubleshoots, documents, resolves, and escalates user issues; manages access changes and assists users with system access. The role logs tickets, collaborates with technical teams, supports projects, and develops work plans. Work may include weekends and holidays, with less than 10% travel and remote work options.

Provide IT helpdesk support, deploy and manage laptops/devices, manage MDM and endpoint security, handle onboarding/offboarding, maintain asset inventory, assist with procurement, shipping, and training, and support cloud and on-prem networking at direction of Security Team.