Top IT Jobs in Boston, MA

Provides Tier 1 IT support for global associates, troubleshooting Windows and macOS endpoints, networks, identity and access, Microsoft 365, and software issues. Manages onboarding, offboarding, endpoint provisioning, and device administration using Intune, Autopilot, and Jamf. Documents resolutions, supports major incidents, escalates complex issues, and improves support processes. Requires up to 10% domestic and international travel and occasional after-hours support.

Provides first-line IT support to employees by troubleshooting hardware, software, connectivity, and application issues. Provisions equipment and user accounts, manages operating systems and cloud services, administers Google Workspace, supports information security initiatives, coordinates technology rollouts, and maintains hardware procurement, asset tracking, and inventory. Delivers customer service through email, Slack, phone, and Zoom while supporting remote teams and IT projects.

Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provides frontline technical support to agency staff by phone, email, remote access, and in person. Troubleshoots desktops, peripherals, software, printers, networks, VPNs, servers, hardware, and mobile devices; installs and upgrades technology; images and repairs computers; removes viruses; and supports approximately 20 field offices. The role also identifies technology improvements and leads or supports special IT projects. Travel throughout Massachusetts may comprise up to 40% of working hours.

Provide front-line technical support for client computer systems, software, and hardware through phone, ticketing, and on-site assistance. Responsibilities include logging, prioritizing, updating, escalating, and resolving ConnectWise support tickets; documenting work; auditing systems; coordinating with third-party providers; and following up with customers. The role requires troubleshooting Windows and Mac systems, customer service, accurate administration, variable-shift availability, and travel to customer offices in the Boston area.

Provides advanced technical support to customers and employees for instrument software, healthcare information-system interfaces, middleware, connectivity, cybersecurity, VPN access, databases, and IT solutions. Resolves escalated issues through phone, email, and remote sessions; documents incidents and resolutions; manages complaints and follow-ups; collaborates with internal teams; and participates in on-call coverage.

Provide hands-on IT support across Windows, macOS, mobile devices, SaaS applications, conference room technology, and networks. Escalate help desk issues, manage endpoint compliance and patching, maintain documentation, and support hybrid collaboration. Develop lightweight automations, API integrations, AI copilots, and agentic workflows to reduce manual effort and improve productivity for scientific and administrative teams.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Provides BIM and IT technology support to engineering design teams across multiple offices. Responsibilities include creating CAD/BIM project setups, supporting users of Revit and AutoCAD, assisting design teams, and providing general technology support to employees. The role requires at least two years of BIM experience, strong Revit and AutoCAD knowledge, organizational skills, and effective communication.

The Senior Director of IT will build and lead Terrestrial Bio’s IT function from the ground up. Responsibilities include defining IT strategy and architecture, selecting and managing infrastructure, cloud, ERP, SaaS, networking, and security systems, hiring the IT team, executing multi-site transitions, establishing GxP-compliant governance and data integrity controls, and managing budgets, vendors, and contracts. The role partners with Manufacturing, Quality, Finance, and Operations while preparing IT infrastructure for rapid growth and headquarters consolidation.

Provide help desk and desktop support for Windows devices, Microsoft 365, peripherals, applications, authentication, and network issues. Manage tickets, documentation, deployments, and user communications. Support agency websites and intranets by editing HTML content, testing pages, resolving formatting and link issues, and following publishing workflows. Assist with Section 508 accessibility reviews and remediation for web content and documents while collaborating with communications, cybersecurity, and technical teams.

Manages Pulmovant’s enterprise application portfolio, including validated GxP and clinical systems and core IT platforms. Oversees system performance, configuration, compliance, access, documentation, integrations, upgrades, and validation. Partners with Clinical, Regulatory, Quality, Finance, and HR stakeholders, manages vendors and an applications team, and leads continuous improvement, root-cause analysis, and application initiatives. The role also supports AI and machine learning governance, model validation, and responsible data practices.

Provides frontline technical support for HealthSnap employees, troubleshooting MacBooks, PCs, software, network connectivity, audio issues, Salesforce, and Jira. The role delivers remote assistance, user training, documentation, knowledge-base content, and issue escalation while maintaining a customer-focused service experience.

IT Analyst Interns apply business analysis, data analysis, visualization, user experience, project management, and product management skills to real IT challenges. They deliver a project outcome during a 12-week program, collaborate with cross-functional teams, complete a group project, and participate in professional development activities. Successful interns may be considered for Boston Scientific’s two-year technology leadership rotational program.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Leads the company’s IT function, directing multidisciplinary teams across IT operations, security, cloud infrastructure, Microsoft 365, SaaS applications, and end-user services. Executes the CTO’s technology roadmap, advances ITSM/ITIL maturity, maintains business continuity, oversees vendors and procurement, supports compliance, manages budgets, and provides executive reporting. The Director also recruits and develops the IT organization, partners with software engineering and people operations, and ensures secure, reliable, scalable technology services across affiliated companies.

Administer workforce tools by managing user accounts, permissions, licenses, onboarding, and offboarding. Track tool adoption, compliance, license utilization, and costs. Create Excel dashboards and recurring management reports, resolve access issues, coordinate with vendors, and identify usage anomalies or underutilized licenses. The role is fully onsite in Gurugram on a 5:00 PM–2:00 AM IST US shift.

Own Stratus’s internal IT environment, including Microsoft Entra ID, Microsoft 365, identity access, SaaS applications, endpoint management, hardware assets, onboarding and offboarding, employee support, and compliance controls. Automate provisioning, license reconciliation, access reviews, and audit evidence collection using scripting and AI tools. Administer security, VPN, password management, documentation, and SOC 2/NIST-related processes while supporting a distributed workforce.

Provide onsite IT support for pharmaceutical laboratory infrastructure, scientific applications, instrument workstations, and peripherals. Configure and troubleshoot Chromeleon CDS, HPLC integrations, laboratory PCs, networks, LIMS, and ELN workflows. Perform incident resolution, system documentation, validation, change control, and data-integrity activities in accordance with GxP requirements. Collaborate with scientists, QA, manufacturing teams, vendors, and IT groups to maintain reliable, compliant laboratory systems.

Support global infrastructure as an SME across databases, servers, networks, storage, and application platforms. Provide medium-to-high complexity run-the-business support, incident resolution, project resources, requirements gathering, solution implementation, knowledge articles, and mentoring. Cover 24/7 shifts as required.

Owns internal IT operations for a fully remote telehealth company, including SaaS administration, identity and access management, device lifecycle and MDM, employee technical support, asset management, onboarding and offboarding, documentation, infrastructure operations, and security compliance controls. Leads foundational initiatives such as migrating OneDrive to Google Drive, deploying MDM, centralizing SaaS inventory, standardizing IT processes, and supporting Zendesk administration and integrations.

Administer, develop, and maintain IT systems supporting VA program data. Design data governance standards, automate workflows with Power Automate and PowerApps, provide technical troubleshooting, and produce documentation, reports, dashboards, and briefing materials. Collaborate with federal stakeholders to improve data quality, system performance, and information dissemination across healthcare-related programs.

Provide hands-on IT consulting and high-touch technical support to executives and staff at Boston-area client offices. Responsibilities include troubleshooting, user and device setup, MDM administration, SaaS and cloud support, technology implementation, documentation, user training, office moves, upgrades, and AV deployments. The role also involves client relationship building, project work, ticket escalations, and adopting innovative technology solutions.

Supports enterprise IT operations by preparing devices for deployment, administering Active Directory, troubleshooting endpoint issues, assisting with IT asset management, and supporting outages, preventive maintenance, project deliverables, and compliance requirements.