Top IT Jobs in Boston, MA

Provides Tier 1 IT support for global associates, troubleshooting Windows and macOS endpoints, networks, identity and access, Microsoft 365, and software issues. Manages onboarding, offboarding, endpoint provisioning, and device administration using Intune, Autopilot, and Jamf. Documents resolutions, supports major incidents, escalates complex issues, and improves support processes. Requires up to 10% domestic and international travel and occasional after-hours support.

Provides first-line IT support to employees by troubleshooting hardware, software, connectivity, and application issues. Provisions equipment and user accounts, manages operating systems and cloud services, administers Google Workspace, supports information security initiatives, coordinates technology rollouts, and maintains hardware procurement, asset tracking, and inventory. Delivers customer service through email, Slack, phone, and Zoom while supporting remote teams and IT projects.

Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Leads Boston EMS technology and information systems, including infrastructure reliability, security, continuity, procurement, vendor management, and complex IT projects. Supervises the ITS team, supports servers, desktops, operating systems, and applications, and collaborates with EMS and city stakeholders. Enhances analytics, reporting, data tools, and data-driven initiatives while ensuring 24/7 operational availability, HIPAA compliance, disaster recovery, and alignment with EMS needs.

Provides frontline technical support to agency staff by phone, email, remote access, and in person. Troubleshoots desktops, peripherals, software, printers, networks, VPNs, servers, hardware, and mobile devices; installs and upgrades technology; images and repairs computers; removes viruses; and supports approximately 20 field offices. The role also identifies technology improvements and leads or supports special IT projects. Travel throughout Massachusetts may comprise up to 40% of working hours.

Provide front-line technical support for client computer systems, software, and hardware through phone, ticketing, and on-site assistance. Responsibilities include logging, prioritizing, updating, escalating, and resolving ConnectWise support tickets; documenting work; auditing systems; coordinating with third-party providers; and following up with customers. The role requires troubleshooting Windows and Mac systems, customer service, accurate administration, variable-shift availability, and travel to customer offices in the Boston area.

Provides advanced technical support to customers and employees for instrument software, healthcare information-system interfaces, middleware, connectivity, cybersecurity, VPN access, databases, and IT solutions. Resolves escalated issues through phone, email, and remote sessions; documents incidents and resolutions; manages complaints and follow-ups; collaborates with internal teams; and participates in on-call coverage.

Provide hands-on IT support across Windows, macOS, mobile devices, SaaS applications, conference room technology, and networks. Escalate help desk issues, manage endpoint compliance and patching, maintain documentation, and support hybrid collaboration. Develop lightweight automations, API integrations, AI copilots, and agentic workflows to reduce manual effort and improve productivity for scientific and administrative teams.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Provides BIM and IT technology support to engineering design teams across multiple offices. Responsibilities include creating CAD/BIM project setups, supporting users of Revit and AutoCAD, assisting design teams, and providing general technology support to employees. The role requires at least two years of BIM experience, strong Revit and AutoCAD knowledge, organizational skills, and effective communication.

The Senior Director of IT will build and lead Terrestrial Bio’s IT function from the ground up. Responsibilities include defining IT strategy and architecture, selecting and managing infrastructure, cloud, ERP, SaaS, networking, and security systems, hiring the IT team, executing multi-site transitions, establishing GxP-compliant governance and data integrity controls, and managing budgets, vendors, and contracts. The role partners with Manufacturing, Quality, Finance, and Operations while preparing IT infrastructure for rapid growth and headquarters consolidation.

Provide onsite IT support for pharmaceutical laboratory infrastructure, scientific applications, instrument workstations, and peripherals. Configure and troubleshoot Chromeleon CDS, HPLC integrations, laboratory PCs, networks, LIMS, and ELN workflows. Perform incident resolution, system documentation, validation, change control, and data-integrity activities in accordance with GxP requirements. Collaborate with scientists, QA, manufacturing teams, vendors, and IT groups to maintain reliable, compliant laboratory systems.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Support global infrastructure as an SME across databases, servers, networks, storage, and application platforms. Provide medium-to-high complexity run-the-business support, incident resolution, project resources, requirements gathering, solution implementation, knowledge articles, and mentoring. Cover 24/7 shifts as required.

Owns internal IT operations for a fully remote telehealth company, including SaaS administration, identity and access management, device lifecycle and MDM, employee technical support, asset management, onboarding and offboarding, documentation, infrastructure operations, and security compliance controls. Leads foundational initiatives such as migrating OneDrive to Google Drive, deploying MDM, centralizing SaaS inventory, standardizing IT processes, and supporting Zendesk administration and integrations.

Administer, develop, and maintain IT systems supporting VA program data. Design data governance standards, automate workflows with Power Automate and PowerApps, provide technical troubleshooting, and produce documentation, reports, dashboards, and briefing materials. Collaborate with federal stakeholders to improve data quality, system performance, and information dissemination across healthcare-related programs.

Provide hands-on IT consulting and high-touch technical support to executives and staff at Boston-area client offices. Responsibilities include troubleshooting, user and device setup, MDM administration, SaaS and cloud support, technology implementation, documentation, user training, office moves, upgrades, and AV deployments. The role also involves client relationship building, project work, ticket escalations, and adopting innovative technology solutions.

Supports enterprise IT operations by preparing devices for deployment, administering Active Directory, troubleshooting endpoint issues, assisting with IT asset management, and supporting outages, preventive maintenance, project deliverables, and compliance requirements.

Provides first-level IT support, troubleshoots hardware and software issues, assists with installations, system administration, account access, network monitoring, IT asset management, documentation, and technology projects. The six-month internship offers hands-on experience in corporate IT infrastructure and support services.

Provides first-level technical support, assists with hardware and software installation and troubleshooting, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects and upgrades, and documents procedures and technical records.

Own day-to-day IT operations and employee support, including identity and access management, device administration, SaaS applications, onboarding and offboarding, office networking, conference rooms, security controls, equipment inventory, and IT workflows. Troubleshoot employee technology issues, manage systems and vendors, and improve scalability through automation and infrastructure as code.

Own and modernize Boulevard’s corporate IT environment, including identity, access, endpoints, SaaS applications, device management, onboarding, offboarding, and service delivery. Build scalable operating standards, automation, governance, documentation, metrics, and self-service workflows. Resolve complex technical issues, manage vendors, lead IT programs, and partner with Security, People, Finance, Legal, Engineering, and business leaders on compliance, continuity, and technology strategy.

Provide remote desktop and IT support for hardware, software, account, and access issues. Manage device provisioning, asset tracking, macOS troubleshooting, system updates, Okta identity access, SaaS requests, Google Workspace, and Jira administration. Document solutions, maintain knowledge resources, support onboarding and compliance, and collaborate with IT and Security teams. The role requires strong communication, remote workforce support experience, broad SaaS troubleshooting ability, and comfort managing multiple ticket priorities.

Administer and support the Enrich fleet maintenance platform across configuration, user access, data quality, interfaces, troubleshooting, testing, releases, documentation, and training. Provide Tier 1 and Tier 2 support for related fleet systems, investigate issues across application and data layers, monitor integrations, reconcile records, and coordinate with business, IT, and vendor teams. Support process improvements, reporting, audit readiness, and critical incidents or deployments outside standard hours when necessary.