Top IT Jobs in Boston, MA

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Support and improve enterprise configuration management and CMDB data quality, optimize ITSM processes, evaluate and roll out ServiceNow capabilities, define governance standards, coordinate with engineering and operations, analyze issues and recommend sustainable solutions, and present process improvements to senior management.

Lead IT operations, governance, and vendor relationships to execute the technology roadmap. Oversee infrastructure, cybersecurity, collaboration tools, business and GxP systems, project portfolios, compliance (NIST CSF, audits, validation), and IT policies. Partner with cross-functional leaders to ensure audit-ready processes and deliverables supporting clinical development and company growth.

Provide advanced desktop and collaboration support across Microsoft technologies; troubleshoot hardware, software, networking and A/V systems; manage device lifecycle, ticket queue, vendor coordination, and documentation; contribute to endpoint compliance, knowledge base, and rollout projects with occasional after-hours support.

Provide advanced desktop, hardware, and web application support across Windows and MacOS. Manage multiple ticket queues, perform remote troubleshooting, create training and knowledge-base content, identify system issues, collaborate on technical projects, and cover peak support periods.

Provide day-to-day service desk support including troubleshooting hardware/software, imaging and shipping laptops, managing inventory, onboarding and training users, Windows and Mac desktop support, account provisioning, participating in on-call rotation, and collaborating with IT team for operational projects.

Lead and build the internal IT function as a hands-on player/coach: mentor staff, handle tickets in ConnectWise, administer Microsoft 365/Azure and network/security infrastructure (Fortinet, SentinelOne, Sophos, Cisco), maintain internal tools (RMM, PSA, CMDB, PIM/PAM), create documentation and SOPs, and partner with leadership on roadmap and vendor decisions.

Serve as Level 2 escalation for the IT Service Desk, resolving advanced incidents across endpoints, identity, networking, VDI, and applications. Administer NinjaOne, Intune, Active Directory/Entra ID, FortiClient/FortiSASE, monitor backups, support onboarding/offboarding, maintain asset records, participate in projects, improve runbooks, and mentor junior staff.

Supervise daily customer-facing IT support operations, manage ticket queues and phone coverage, coach and evaluate staff, resolve escalations, provide hands-on technical support during high-demand periods, and drive process improvements for service quality and efficiency.

Administer and patch Red Hat and Ubuntu design environments, support engineering users, automate tasks with Python/DevOps and Lambda, manage storage integration, route and resolve tickets per SLAs, and contribute to infrastructure projects and process improvements.

Lead IT strategy and day-to-day technology operations for a behavioral health nonprofit. Manage infrastructure, MSP relationships, security and compliance (HIPAA/PII), AV and voice systems, website and business applications, budgets, and data management. Develop multi-year technology plans and enforce policies to support mission-critical services.

Senior IT leader responsible for enterprise IT strategy, cybersecurity, IT GRC, infrastructure, and platform integrations across R&D and multi-site manufacturing. Build and lead a lean, audit-ready IT organization, drive audit readiness, scale IT for manufacturing, oversee vendor/budget decisions, and enable AI-powered automation and enterprise systems integration.

Lead multi-site IT infrastructure and end-user services including identity, endpoints, networking, cloud tenancy, service desk, procurement, and ITGCs. Build metrics-driven, audit-ready operations, manage vendors and budgets, mature incident/change/backup processes, and coach distributed engineering and service teams supporting R&D, labs, and manufacturing.

Own internal IT systems: identity/SSO provisioning, device lifecycle and MDM/endpoint security, SaaS access and licensing, onboarding/offboarding, automation of IT workflows, internal networking, and support while contributing to security and compliance.

Lead and grow a 13-person IT team; own IT operations, infrastructure, security, budgets, vendors, and business continuity. Execute a 3-year IT strategy emphasizing AI, ensure HIPAA-aware security and data governance, and represent IT to the CFO, executive team, and Board.

Provide end-user support and Help Desk ticketing across the college: troubleshoot and resolve technical issues, deliver training and guidance, maintain systems, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate across functions to ensure consistent operations and customer satisfaction.

Provide day-to-day IT support and maintenance across the college: manage help desk tickets, troubleshoot and resolve technical issues, create training materials, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate cross-functionally to ensure end-user satisfaction.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.