Top IT Jobs in Boston, MA

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Provides hardware, software, network, and end-user support across the organization. Responsibilities include deploying workstations and accounts, maintaining IT infrastructure, managing inventory and procurement, documenting incidents, resolving SLA-prioritized issues, and escalating security incidents. The role also supports IT compliance, customer service, process improvement, and occasional travel to company locations.

Provides Tier 1 IT and operational technology support for manufacturing and laboratory environments in a validated GxP setting. Troubleshoots workstations, HMIs, scanners, printers, thin clients, Windows and Apple devices, and infrastructure issues. Supports change controls, audits, data integrity, endpoint protection, vulnerability management, system monitoring, asset tracking, documentation, and downtime restoration. Collaborates with QA, QC, automation, engineering, plant, laboratory, and digital teams, including occasional after-hours support.

Supports laboratory scientists by maintaining and troubleshooting PCs, networks, instruments, software, and data workflows. Responsibilities include hardware security, computer imaging, domain onboarding, backups, incident management, access management, software validation, technical documentation, and user coaching. The role also supports laboratory digital transformation and automated solutions while aligning IT systems with scientific processes. Work is fully onsite and primarily focused on desktop support in a GxP laboratory environment.

Provides strategic and operational leadership for the organization’s IT systems, infrastructure, cybersecurity, cloud environments, and service delivery. Develops multi-year technology roadmaps, manages internal staff and external providers, oversees IT projects, procurement, budgeting, vendor relationships, system implementations, and business continuity planning. Leads responsible adoption of AI and automation while ensuring security, privacy, compliance, staff training, and reliable support across agency locations.

Provides first-level IT support to end users, troubleshooting hardware, software, printer, connectivity, and account-access issues. Assists with device configuration, onboarding and offboarding, ticket documentation, technology asset inventory, technical guides, device deployments, software rollouts, and IT projects. The intern follows security, privacy, and compliance policies while developing technical support skills.

Support and maintain IT infrastructure, endpoints, operating systems, user accounts, virtual machines, and security tools. Responsibilities include onboarding and offboarding, patch management, vulnerability scanning and remediation, compliance tracking, scripting automation, server installation and decommissioning, rack organization, and cable management. The role requires Linux administration, Windows and Microsoft 365 management, virtualization, cloud familiarity, firewall knowledge, and hands-on data center experience.

Leads Engine’s distributed IT organization and modernizes its IT function. Responsibilities include managing engineers and support analysts, improving device lifecycle and endpoint security, architecting Okta-based identity and automation, overseeing onboarding and offboarding, establishing support SLAs, partnering with Security and People teams, reducing technical debt, and delivering cross-functional technology programs. The role is hands-on, combining strategic leadership with technical troubleshooting and execution.

Provide in-person corporate IT support for Boston employees, executives, and Executive Assistants. Manage incidents, escalations, device lifecycles, mobile devices, meeting room technology, and local infrastructure support. Troubleshoot enterprise hardware, software, networking, identity, and collaboration tools while maintaining discretion for sensitive requests. Coordinate with infrastructure and workplace technology teams, follow IT service management and security procedures, maintain ticket records, and identify recurring issues and service improvements.

Leads information technology for a manufacturing plant, overseeing infrastructure, operational technology, software applications, reliability, and availability. Partners with plant leadership and business teams on digital transformation, lean process improvements, machine instrumentation, SOP development, technology obsolescence, and issue resolution. Coordinates with centralized digital technology teams and drives continuous operational improvement.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.

Provide on-site IT and AV support at the London office, manage device lifecycle and onboarding, handle inbound support requests, build automation and Slack bots, contribute to Tech Ops projects, and maintain internal IT documentation.

Provides first-level technical support to employees and clients through phone, chat, email, and ServiceNow. Troubleshoots hardware, software, operating system, network connectivity, and account issues; performs password resets, documents incidents, follows up with customers, escalates unresolved problems, and suggests process improvements. The role also supports data recovery operations and uses remote access and administrative tools.

Provides Tier II technical support for application, hardware, network, operating system, cloud, and mobile device issues. Responsibilities include troubleshooting escalated incidents, managing user accounts and permissions, administering IT systems, documenting solutions, monitoring system performance and security, mentoring junior staff, and supporting deployments, upgrades, and network projects. The role also analyzes incident trends and communicates technical solutions to users.

Own corporate IT operations while automating identity and access lifecycles, SaaS administration, endpoint security, compliance evidence generation, and IT support. The role includes Okta and SCIM provisioning, MDM management, OS patching, encryption baselines, license reclamation, audit readiness, runbook standardization, and Tier 1/2 support. The engineer will use Python, Bash, APIs, and AI coding tools to replace manual processes with policy-driven workflows and advise Finance and HR on tool administration.

Provides Tier II technical support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Resolves complex issues, manages user accounts and permissions, monitors systems, documents processes, mentors junior staff, and supports software deployments, upgrades, and network projects. Requires strong troubleshooting, networking, communication, and customer service skills across Windows, macOS, Linux, and enterprise environments.

Provides IT infrastructure support for engineering and business customers, including patching, upgrades, scheduled maintenance, complex changes, incident escalation, outage response, and root-cause analysis. Maintains service-level agreements and customer satisfaction while following service management and change-control procedures. Supports SolidWorks PDM Vault and Teamcenter systems, advises on preventative actions, and may lead small projects or assist less experienced colleagues.

Manage and maintain IT infrastructure, including servers, endpoints, networking equipment, operating systems, applications, firmware, Office 365, Entra ID, SSO, and MFA. Provide end-user, audiovisual, onboarding, and offboarding support; administer office networks and equipment inventory; monitor security incidents and vulnerabilities; document systems; coordinate vendors; generate reports; and collaborate with global IT teams and business stakeholders.

Own endpoint, asset, and lifecycle management for the Boston office. Administer Jamf Pro, Jamf Connect, JumpCloud, and Apple Business Manager across macOS, Windows, Linux, and mobile devices. Provide troubleshooting, provisioning, onboarding, offboarding, ticket management, documentation, and user support. Identify recurring issues, automate processes, maintain compliance and asset records, and collaborate on IT projects and process improvements.

Own end-user IT across device lifecycle, identity and access, onboarding, Tier 1/2 support, service management, workplace technology, A/V, inventory, and automation. Serve as the escalation endpoint across Linux, macOS, Windows, iOS, and Android; lead cross-functional IT projects, manage contractors and vendors, maintain documentation and SLAs, and continuously improve support quality for a growing robotics organization.

Leads Censys's internal IT systems, infrastructure, endpoint lifecycle, identity management, SaaS tooling, and secure AI adoption. Builds and manages the IT team, oversees onboarding and employee technology support, manages software and hardware budgets and vendors, documents processes, and delivers internal training. The role partners with finance and other teams to optimize tooling, automation, utilization, reliability, and return on investment across a global workforce.

Provide frontline IT support for Windows, macOS, Microsoft 365, Teams, connectivity, and user access issues. Manage workstation provisioning, imaging, asset tagging, hardware inventory, software licensing, new-hire setup, Entra ID administration, SharePoint support, and warranty repairs. Maintain compliance documentation for CMMC Level 2 and participate in an on-call rotation. The role is fully onsite and requires independent ownership of support processes in a secure, regulated environment.