Top IT Jobs in Boston, MA

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Administer and patch Red Hat and Ubuntu design environments, support engineering users, automate tasks with Python/DevOps and Lambda, manage storage integration, route and resolve tickets per SLAs, and contribute to infrastructure projects and process improvements.

Lead IT strategy and day-to-day technology operations for a behavioral health nonprofit. Manage infrastructure, MSP relationships, security and compliance (HIPAA/PII), AV and voice systems, website and business applications, budgets, and data management. Develop multi-year technology plans and enforce policies to support mission-critical services.

Senior IT leader responsible for enterprise IT strategy, cybersecurity, IT GRC, infrastructure, and platform integrations across R&D and multi-site manufacturing. Build and lead a lean, audit-ready IT organization, drive audit readiness, scale IT for manufacturing, oversee vendor/budget decisions, and enable AI-powered automation and enterprise systems integration.

Lead multi-site IT infrastructure and end-user services including identity, endpoints, networking, cloud tenancy, service desk, procurement, and ITGCs. Build metrics-driven, audit-ready operations, manage vendors and budgets, mature incident/change/backup processes, and coach distributed engineering and service teams supporting R&D, labs, and manufacturing.

Lead and grow a 13-person IT team; own IT operations, infrastructure, security, budgets, vendors, and business continuity. Execute a 3-year IT strategy emphasizing AI, ensure HIPAA-aware security and data governance, and represent IT to the CFO, executive team, and Board.

Lead and administer studio IT infrastructure and end-user support for ~100 seats. Manage Perforce, build/CD servers, identity, backups, security/compliance, vendor/MSP relationships, and execute migrations to colocation/cloud while maintaining documentation and onboarding/offboarding workflows.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide application administration and end-user support for banking systems. Maintain system availability, follow change management, document procedures, test and remediate issues with vendors, and support automation and control testing to reduce risk.

Provide L1/L2 IT support for the Boston office and lab: manage endpoints (Windows, macOS, Ubuntu), enroll devices in MDM (JumpCloud), maintain asset records in Jira Assets, support AV/meeting rooms, perform basic network tasks, handle procurement and lifecycle of hardware, document runbooks, and work with global IT and Cyber teams to build scalable office IT infrastructure.

Lead IT strategy and execution: develop multi-year roadmap, manage IT team and vendors, oversee infrastructure, ERP, enterprise applications, BI/reporting, cybersecurity, cloud, and data to support company growth and operational efficiency.

Lead IT strategy and execution: develop multi-year IT roadmap, manage IT team and vendors, oversee infrastructure, ERP and enterprise applications, advance BI/reporting, enforce governance and security, manage budgeting and technology investments, and translate business needs into practical technology solutions.

Provide day-to-day IT support for US and remote employees, manage procurement and device lifecycle, onboard/offboard accounts and hardware, support SaaS apps, maintain office networks, ensure SOC2 compliance, and use automation/AI tools to improve IT workflows.

Primary IT resource for a ~60-person Mac-first organization: handle laptop lifecycle, account provisioning, SaaS administration (Okta, M365, Slack, Zoom, Notion, Jira, ChatGPT Business), vendor and budget management, onboarding/offboarding, documentation, and collaborate with global IT and Product/Engineering on process improvements and light automation.

Provide day-to-day administration and support for Unix/Linux production and non-production servers. Monitor performance and availability, manage users and permissions, install/patch/upgrade OS, troubleshoot system and application issues, perform backups and capacity monitoring, support incident/problem/change management, maintain documentation, collaborate with client and internal teams, and participate in on-call rotation.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.

Provide day-to-day secure IT support for DoD/SAP environments: install, maintain, audit Windows servers and Exchange, manage networking (LAN/WAN/Cisco), firewalls, backups and COMSEC integration, perform troubleshooting, firmware/upgrades, RMF/A&A compliance, and support operational tests and customer-facing IT issues.

Provide on-site first-line IT support at the Boston HQ: provision hardware, manage Google Workspace access, onboard/offboard users, troubleshoot Windows and macOS devices, maintain Zoom Rooms and AV, support LAN/Wi-Fi and printers, document tickets, escalate complex issues, and assist with IT projects and rollouts.

Provide IT helpdesk support and device administration across Windows, macOS, and Linux. Manage MDM, SSO, enterprise SaaS, onboarding/offboarding, hardware deployment, asset inventory, endpoint security, and related procurement/shipping. Troubleshoot networks (LAN/WAN), create automation scripts, deliver staff training, participate in on-call rotations, and collaborate with HR and Security teams to maintain secure, scalable IT operations.