Top IT Jobs in Boston, MA

Provides hands-on IT support for employees, including configuring Mac, Windows, and Linux devices; managing user access, licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, Wi-Fi, switches, JumpCloud, GPOs, and company AI tool deployments.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.

Provides frontline IT helpdesk support and administers the organization’s CRM, EMR, Microsoft 365, cloud systems, endpoints, and SaaS platforms. Builds workflows, dashboards, automations, and self-service tools; manages onboarding and offboarding; supports security, privacy, and compliance frameworks including SOC 2, HITRUST, and HIPAA. The role also trains staff, coordinates vendors, evaluates emerging technologies, and helps maintain the technology roadmap and IT budget.

Provides white-glove IT support to executives and leadership teams. Responsibilities include troubleshooting and maintaining workstations, mobile devices, phones, printers, scanners, office audiovisual equipment, and multifunction devices; monitoring ServiceNow tickets and executive support dashboards; supporting meetings; advising users on technology processes; performing preventative maintenance; and documenting processes. Requires strong customer service, communication, adaptability, urgency, and independent problem-solving skills.

Provides hardware, software, network, and end-user support across the organization. Responsibilities include deploying workstations and accounts, maintaining IT infrastructure, managing inventory and procurement, documenting incidents, resolving SLA-prioritized issues, and escalating security incidents. The role also supports IT compliance, customer service, process improvement, and occasional travel to company locations.

Provides Tier 1 IT and operational technology support for manufacturing and laboratory environments in a validated GxP setting. Troubleshoots workstations, HMIs, scanners, printers, thin clients, Windows and Apple devices, and infrastructure issues. Supports change controls, audits, data integrity, endpoint protection, vulnerability management, system monitoring, asset tracking, documentation, and downtime restoration. Collaborates with QA, QC, automation, engineering, plant, laboratory, and digital teams, including occasional after-hours support.

Supports laboratory scientists by maintaining and troubleshooting PCs, networks, instruments, software, and data workflows. Responsibilities include hardware security, computer imaging, domain onboarding, backups, incident management, access management, software validation, technical documentation, and user coaching. The role also supports laboratory digital transformation and automated solutions while aligning IT systems with scientific processes. Work is fully onsite and primarily focused on desktop support in a GxP laboratory environment.

Provides strategic and operational leadership for the organization’s IT systems, infrastructure, cybersecurity, cloud environments, and service delivery. Develops multi-year technology roadmaps, manages internal staff and external providers, oversees IT projects, procurement, budgeting, vendor relationships, system implementations, and business continuity planning. Leads responsible adoption of AI and automation while ensuring security, privacy, compliance, staff training, and reliable support across agency locations.

Provides first-level IT support to end users, troubleshooting hardware, software, printer, connectivity, and account-access issues. Assists with device configuration, onboarding and offboarding, ticket documentation, technology asset inventory, technical guides, device deployments, software rollouts, and IT projects. The intern follows security, privacy, and compliance policies while developing technical support skills.

Support and maintain IT infrastructure, endpoints, operating systems, user accounts, virtual machines, and security tools. Responsibilities include onboarding and offboarding, patch management, vulnerability scanning and remediation, compliance tracking, scripting automation, server installation and decommissioning, rack organization, and cable management. The role requires Linux administration, Windows and Microsoft 365 management, virtualization, cloud familiarity, firewall knowledge, and hands-on data center experience.

Provide in-person corporate IT support for Boston employees, executives, and Executive Assistants. Manage incidents, escalations, device lifecycles, mobile devices, meeting room technology, and local infrastructure support. Troubleshoot enterprise hardware, software, networking, identity, and collaboration tools while maintaining discretion for sensitive requests. Coordinate with infrastructure and workplace technology teams, follow IT service management and security procedures, maintain ticket records, and identify recurring issues and service improvements.

Supports enterprise IT operations through troubleshooting, device preparation, onboarding, deployments, documentation, cybersecurity activities, networking, infrastructure support, technology research, and IT projects. The intern works under experienced IT staff while developing skills in help desk, cybersecurity, networking, or infrastructure disciplines.

Leads information technology for a manufacturing plant, overseeing infrastructure, operational technology, software applications, reliability, and availability. Partners with plant leadership and business teams on digital transformation, lean process improvements, machine instrumentation, SOP development, technology obsolescence, and issue resolution. Coordinates with centralized digital technology teams and drives continuous operational improvement.

Manage corporate system access, conduct access audits, support helpdesk and hardware operations, monitor SOC 2 compliance, and collaborate with DevOps and Security Engineering. Improve IT technology usage through requirements gathering, procurement, vendor planning, rollout, and stakeholder coordination. The role requires expertise in identity management, Apple-focused MDM, endpoint security, IT service management, compliance frameworks, and helpdesk ticketing systems.

Leads the firm's internal IT infrastructure, cybersecurity, endpoint management, identity and access systems, vendor relationships, technology lifecycle, and remote workforce support. Oversees Microsoft 365, Entra ID, Intune, SharePoint, Teams, device deployment, patching, compliance, incident response, onboarding and offboarding processes, technology policies, and strategic technology planning. Partners with leadership on security reviews, automation, AI tools, disaster recovery, and technology projects while independently resolving technical issues and building scalable IT operations.

Provides remote and onsite IT support for distributed employees, troubleshooting hardware, software, accounts, connectivity, AV equipment, and collaboration tools. Manages help desk tickets, onboarding and offboarding, identity and access tasks, endpoint imaging and patch verification, asset tracking, documentation, and escalations. Partners with Security and IT Engineering on device compliance and access controls while maintaining strong customer service and process discipline.

Provides remote IT support to client administrators and end-users, focusing on phone services, configuration changes, and ticket handling through phone, email, and chat. Collaborates with team members to support customer success before and after sales. The six-month internship requires strong communication, problem-solving, organization, technical curiosity, and the ability to work independently in a home office.

IT Intern supporting employees with hardware, software, network, and device troubleshooting; assisting with installations, system maintenance, documentation, asset inventories, security monitoring, upgrades, cloud integrations, and process automation. The role also involves improving IT workflows, ensuring data security compliance, and collaborating on technology projects during a full-time summer internship.

Provides remote help desk support for Department of the Navy HR systems. Manages user account provisioning, access controls, ticket resolution, SOP-based troubleshooting, escalations, onboarding assistance, documentation, SLA compliance, and process improvement. Supports users through phone, email, and Microsoft Teams while maintaining appropriate access to mission-critical systems.

Leads Appen’s IT function, including support, enterprise technology, security governance, automation, vendor management and team development. Owns the IT roadmap, Microsoft 365 and SaaS environment, endpoint and identity controls, SOC 2 and ISO 27001 readiness, technology spend, and AI-enabled process improvement. Partners with executives, Engineering and Product to improve service delivery, eliminate manual work, manage risk and build a scalable, high-performing IT organization.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.