Top IT Jobs in Boston, MA

Paid IT internship in Boston focused on redesigning and automating an internal Jira Cloud Service Desk portal. Responsibilities include supporting employees with technical requests, assisting with system administration, cloud environments, access management, asset management, automation, dashboards, and IT initiatives alongside security and network teams. The role offers practical experience with Azure, Microsoft 365, Apple ecosystems, JAMF, ITSM, scripting, and operational support.

Provides first-line IT support to employees by troubleshooting hardware, software, connectivity, and application issues. Provisions equipment and user accounts, manages operating systems and cloud services, administers Google Workspace, supports information security initiatives, coordinates technology rollouts, and maintains hardware procurement, asset tracking, and inventory. Delivers customer service through email, Slack, phone, and Zoom while supporting remote teams and IT projects.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provide Tier 1 end-user support for Windows, macOS, and iOS devices; manage accounts and access via Active Directory/Entra ID and Adaxes; provision and manage endpoints with Intune, Autopilot, and Jamf; handle Microsoft 365 issues; track and resolve tickets in Jira Service Management; create documentation and participate in major incident response; escalate complex issues and support global/onsite deployments with occasional travel.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Provide hands-on IT consulting and high-touch technical support to executives and staff at Boston-area client offices. Responsibilities include troubleshooting, user and device setup, MDM administration, SaaS and cloud support, technology implementation, documentation, user training, office moves, upgrades, and AV deployments. The role also involves client relationship building, project work, ticket escalations, and adopting innovative technology solutions.

Own day-to-day IT operations and employee support, including identity and access management, device administration, SaaS applications, onboarding and offboarding, office networking, conference rooms, security controls, equipment inventory, and IT workflows. Troubleshoot employee technology issues, manage systems and vendors, and improve scalability through automation and infrastructure as code.

Provide technical support for tickets and walk-up requests in the Boston office, assist employees with IT-related tasks, collaborate across teams, and help improve support processes and documentation while developing broader IT support capabilities.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provides first-line IT support to employees by responding to tickets, troubleshooting hardware and software, managing installations and configurations, supporting credentials and access, maintaining documentation, and improving IT workflows. The role requires strong Windows and Mac expertise, network and identity troubleshooting, ServiceNow experience, endpoint and mobile device management knowledge, and excellent communication and customer service skills.

Provides advanced helpdesk support, serves as an escalation point, troubleshoots Windows and Mac hardware and software, manages endpoint and mobile devices, supports identity and SaaS access, documents solutions, assists with onboarding and offboarding, and improves IT processes. The role also supports office technology and workplace-related IT needs while mentoring junior technicians and communicating technical concepts clearly to employees.

Provide L1/L2 IT support for the Boston office and lab: manage endpoints (Windows, macOS, Ubuntu), enroll devices in MDM (JumpCloud), maintain asset records in Jira Assets, support AV/meeting rooms, perform basic network tasks, handle procurement and lifecycle of hardware, document runbooks, and work with global IT and Cyber teams to build scalable office IT infrastructure.

Administer Federal Okta, Slack, and Google Workspace environments; manage identity lifecycle, permissions, SSO integrations, shared drives, and secure communication channels. Provide remote front-line support, troubleshoot access and software issues, and document procedures. Support commercial IT operations, align Federal and commercial workflows, conduct access audits, and assist with security investigations and compliance audits.

Provides first-line IT support for employees in a remote environment. Responsibilities include troubleshooting hardware, software, account, access, connectivity, laptop, and peripheral issues; supporting onboarding and offboarding; managing and documenting tickets; configuring devices and software; maintaining IT documentation; escalating complex problems; and identifying recurring issues. The role requires strong communication, organization, troubleshooting, and service skills, with 0–2 years of related experience.

Manages core business systems including NetSuite, HubSpot, Microsoft 365, and related SaaS tools. Oversees user access, permissions, integrations, data quality, reporting, security, and vendor relationships. Builds workflow automations using low-code tools, evaluates practical AI applications, supports staff technology adoption, maintains IT policies and continuity plans, and troubleshoots system issues across a remote organization.

Provide day-to-day IT support for US and remote employees, manage procurement and device lifecycle, onboard/offboard accounts and hardware, support SaaS apps, maintain office networks, ensure SOC2 compliance, and use automation/AI tools to improve IT workflows.

Administer and secure enterprise IT and OT environments across sites, supporting Windows Server, virtualization, networking, cloud (Azure/M365), PLC/SCADA integrations, backups, DR, segmentation and Zero Trust initiatives. Provide Tier 2/3 escalation, network/OT troubleshooting, monitoring, documentation, compliance support, and collaborate with infrastructure, security, and manufacturing teams to maintain production uptime.

Manage day-to-day IT for a remote-first startup, including onboarding and offboarding, device and account administration, employee troubleshooting, IT documentation, vendor coordination, endpoint security, DNS, MDM, patching, and compliance support. The role also contributes to IT projects such as MDM migration, tooling rollouts, vendor evaluation, and security improvements. This is a part-time engagement of approximately 8–10 hours weekly with occasional onsite support preferred in the San Francisco Bay Area.

Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.

Provide technical support to a globally distributed workforce across hardware, software, identity, networking, cloud applications, and endpoint systems. Support onboarding, offboarding, device provisioning, access management, asset tracking, documentation, compliance activities, and security best practices. Troubleshoot macOS and Windows environments, escalate complex issues, and improve IT processes through automation. Collaborate with People, Security, Legal, Finance, and Engineering while exploring AI productivity tools and emerging workplace technologies.

Provide frontline IT support across Windows, macOS, Microsoft 365, Teams, connectivity, and SharePoint. Manage workstation provisioning, imaging, shipping, user account setup, Entra ID administration, MFA troubleshooting, software licensing, hardware inventory, warranty repairs, and new-hire onboarding. Maintain detailed compliance documentation supporting CMMC Level 2 requirements and participate in an after-hours on-call rotation. The role requires independent ownership, strong organization, and hands-on troubleshooting in a secure, regulated environment.

Provide onsite desktop IT support at the Cambridge office: respond to tickets, manage IT assets, troubleshoot hardware, network, and software issues for Windows and macOS, manage Entra ID/Active Directory and Intune, deploy devices and accounts for new hires, support enterprise applications, and document solutions and knowledge-base articles.

Provides advanced Tier 2 technical support across networking, firewalls, hardware, media players, connectivity, and enterprise environments. Diagnoses root causes, manages escalations, supports strategic accounts, and partners with Product, Engineering, Customer Success, and Sales. Administers and optimizes Zendesk AI Co-Pilot, automation, workflows, and self-service. Develops troubleshooting documentation, coaches support staff, analyzes issue trends, advocates for product improvements, and participates in on-call and occasional holiday coverage.