Top IT Jobs in Boston, MA

Provide Tier 1 end-user support for Windows, macOS, and iOS devices; manage accounts and access via Active Directory/Entra ID and Adaxes; provision and manage endpoints with Intune, Autopilot, and Jamf; handle Microsoft 365 issues; track and resolve tickets in Jira Service Management; create documentation and participate in major incident response; escalate complex issues and support global/onsite deployments with occasional travel.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provides Tier 1–2 support for a remote workforce, troubleshooting Windows and macOS issues, managing tickets and SLAs, and documenting solutions. Owns employee onboarding and offboarding, IAM, access reviews, SSO support, Intune device management, endpoint security, hardware logistics, Google Workspace administration, and SaaS tools. Automates tasks with PowerShell and Bash while supporting SOC 2 and HIPAA compliance, audit evidence collection, and access-related remediation.

Provide primary onsite and remote IT support, resolve escalations, manage ITIL service operations, administer SharePoint Online, coordinate deployments, support desktop imaging and cloud infrastructure, train staff, and maintain IT operational documentation.

Provide hands-on IT support and systems administration across Marlborough and Hayward sites: troubleshoot endpoints, manage Microsoft 365/Entra ID/Active Directory, monitor SIEM/EDR/ITDR alerts, support onboarding/offboarding, maintain compliance documentation, liaise with MSP, and support lab computing systems.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.

Manage end-to-end IT operations including Okta identity and SSO/SCIM integrations, automate onboarding/offboarding, administer SaaS systems (Salesforce, Google Workspace, Slack, Zoom), manage Jamf-provisioned macOS fleet, maintain SaaS inventory and licensing, partner with Finance/People/security, and serve as first technical responder for company IT issues.

Provide IT strategy and hands-on support across multiple Eataly USA locations: manage IT projects, implement store technology (including POS), resolve system issues, develop SOPs and SLAs, support new store openings, and handle day-to-day IT requests.

Provide technical and operational IT support for classified government/defense programs: install, configure, maintain, and troubleshoot desktops, servers, and networks; apply patches and upgrades; manage accounts, backups, and asset inventories; coordinate with cybersecurity and engineering teams to ensure secure, compliant, and mission-ready systems.

Support and improve enterprise configuration management and CMDB data quality, optimize ITSM processes, evaluate and roll out ServiceNow capabilities, define governance standards, coordinate with engineering and operations, analyze issues and recommend sustainable solutions, and present process improvements to senior management.

Lead IT operations, governance, and vendor relationships to execute the technology roadmap. Oversee infrastructure, cybersecurity, collaboration tools, business and GxP systems, project portfolios, compliance (NIST CSF, audits, validation), and IT policies. Partner with cross-functional leaders to ensure audit-ready processes and deliverables supporting clinical development and company growth.

Provide advanced desktop and collaboration support across Microsoft technologies; troubleshoot hardware, software, networking and A/V systems; manage device lifecycle, ticket queue, vendor coordination, and documentation; contribute to endpoint compliance, knowledge base, and rollout projects with occasional after-hours support.

Provide advanced desktop, hardware, and web application support across Windows and MacOS. Manage multiple ticket queues, perform remote troubleshooting, create training and knowledge-base content, identify system issues, collaborate on technical projects, and cover peak support periods.

Provide day-to-day service desk support including troubleshooting hardware/software, imaging and shipping laptops, managing inventory, onboarding and training users, Windows and Mac desktop support, account provisioning, participating in on-call rotation, and collaborating with IT team for operational projects.

Own and improve TechTorch’s internal IT environment, including Microsoft 365, identity and access management, endpoint security, employee support, compliance, and business systems. Lead technology implementations, vendor coordination, automation, documentation, incident response, and SOC 2 and ISO 27001 operational support. Serve as the senior internal IT advisor to leadership while providing hands-on Tier 1 and Tier 2 support for a global remote workforce.

Provide front-line Tier 1 IT support for El Dorado Hills office and remote employees: troubleshoot hardware/software/access issues, provision and deploy devices, manage onboarding/offboarding, maintain IT asset records, assist with endpoint projects, partner with vendors, and support physical security systems. Requires occasional after-hours support.

Provides remote user and systems support across Microsoft 365 and business platforms. Responsibilities include troubleshooting hardware, software, access, permissions, and connectivity issues; managing accounts, assets, licenses, and documentation; coordinating escalations; testing system changes; supporting cybersecurity and privacy controls; and identifying recurring issues and workflow improvements.

Provide first-line end-user technical support for hardware, software, and collaboration tools in a hybrid environment. Troubleshoot Microsoft 365 apps, manage user provisioning and licenses in Entra and Defender, support onboarding/offboarding, maintain IT documentation, assist with onsite workstation and conference room setups, coordinate with vendors, monitor support queues, and deliver user training for productivity tools.