Top IT Jobs in Boston, MA

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Leads Engine’s distributed IT organization and modernizes its IT function. Responsibilities include managing engineers and support analysts, improving device lifecycle and endpoint security, architecting Okta-based identity and automation, overseeing onboarding and offboarding, establishing support SLAs, partnering with Security and People teams, reducing technical debt, and delivering cross-functional technology programs. The role is hands-on, combining strategic leadership with technical troubleshooting and execution.

Provide in-person corporate IT support for Boston employees, executives, and Executive Assistants. Manage incidents, escalations, device lifecycles, mobile devices, meeting room technology, and local infrastructure support. Troubleshoot enterprise hardware, software, networking, identity, and collaboration tools while maintaining discretion for sensitive requests. Coordinate with infrastructure and workplace technology teams, follow IT service management and security procedures, maintain ticket records, and identify recurring issues and service improvements.

Leads information technology for a manufacturing plant, overseeing infrastructure, operational technology, software applications, reliability, and availability. Partners with plant leadership and business teams on digital transformation, lean process improvements, machine instrumentation, SOP development, technology obsolescence, and issue resolution. Coordinates with centralized digital technology teams and drives continuous operational improvement.

Provides first-level IT support to Harvard Business School community members through phone, email, remote, and in-person channels. Responsibilities include triaging and resolving tickets, documenting issues, escalating complex problems, maintaining knowledge-base content, configuring and deploying computers and mobile devices, supporting Microsoft and Apple environments, and consulting with customers on technical needs. The role is onsite in Boston and may occasionally require support outside regular hours.

Provides first-line IT support to employees by troubleshooting hardware, software, connectivity, and application issues. Provisions equipment and user accounts, manages operating systems and cloud services, administers Google Workspace, supports information security initiatives, coordinates technology rollouts, and maintains hardware procurement, asset tracking, and inventory. Delivers customer service through email, Slack, phone, and Zoom while supporting remote teams and IT projects.

Provides IT infrastructure support for engineering and business customers, including patching, upgrades, scheduled maintenance, complex changes, incident escalation, outage response, and root-cause analysis. Maintains service-level agreements and customer satisfaction while following service management and change-control procedures. Supports SolidWorks PDM Vault and Teamcenter systems, advises on preventative actions, and may lead small projects or assist less experienced colleagues.

Manage and maintain IT infrastructure, including servers, endpoints, networking equipment, operating systems, applications, firmware, Office 365, Entra ID, SSO, and MFA. Provide end-user, audiovisual, onboarding, and offboarding support; administer office networks and equipment inventory; monitor security incidents and vulnerabilities; document systems; coordinate vendors; generate reports; and collaborate with global IT teams and business stakeholders.

Own endpoint, asset, and lifecycle management for the Boston office. Administer Jamf Pro, Jamf Connect, JumpCloud, and Apple Business Manager across macOS, Windows, Linux, and mobile devices. Provide troubleshooting, provisioning, onboarding, offboarding, ticket management, documentation, and user support. Identify recurring issues, automate processes, maintain compliance and asset records, and collaborate on IT projects and process improvements.

Own end-user IT across device lifecycle, identity and access, onboarding, Tier 1/2 support, service management, workplace technology, A/V, inventory, and automation. Serve as the escalation endpoint across Linux, macOS, Windows, iOS, and Android; lead cross-functional IT projects, manage contractors and vendors, maintain documentation and SLAs, and continuously improve support quality for a growing robotics organization.

Provide frontline IT support for Windows, macOS, Microsoft 365, Teams, connectivity, and user access issues. Manage workstation provisioning, imaging, asset tagging, hardware inventory, software licensing, new-hire setup, Entra ID administration, SharePoint support, and warranty repairs. Maintain compliance documentation for CMMC Level 2 and participate in an on-call rotation. The role is fully onsite and requires independent ownership of support processes in a secure, regulated environment.

Own the company’s IT roadmap and services, including identity and access management, SaaS administration, endpoint management, employee lifecycle workflows, service delivery, automation, vendors, and IT spending. Administer Okta, Google Workspace, Jamf, and related systems; improve provisioning, support processes, documentation, security controls, and operational scalability. Partner cross-functionally to prioritize initiatives, resolve escalations, manage risks, and deliver reliable IT operations.

Own the IT roadmap and day-to-day technology operations, including Okta identity management, SaaS administration, endpoint management, employee lifecycle workflows, service delivery, automation, vendors, and IT spending. Establish scalable processes, documentation, service metrics, access controls, and support standards while partnering with Security, People Operations, Engineering, and Finance. The role requires hands-on technical execution, cross-functional project leadership, incident resolution, and functional oversight of support activities.

Provides first-level IT support, troubleshoots hardware and software issues, assists with installations, system administration, account access, network monitoring, IT asset management, documentation, and technology projects. The six-month internship offers hands-on experience in corporate IT infrastructure and support services.

Provides day-to-day corporate IT support, including onboarding, offboarding, account provisioning, permissions, SaaS administration, endpoint and license management, troubleshooting, documentation, and vendor coordination. The role independently manages recurring IT operations while identifying opportunities for process improvement and automation. Over time, the position may contribute to scripting, AI-enabled tools, API integrations, internal applications, data reporting, cloud systems, and software engineering projects.

Owns IT infrastructure, endpoint management, identity and access, security, compliance, vendor relationships, and employee support across corporate and clinical teams. The role designs scalable systems, resolves hardware and software issues, manages provisioning and deprovisioning, develops IT policies and documentation, supports HIPAA and SOC 2 compliance, and maintains disaster recovery and cybersecurity response practices. Periodic travel to regional offices is required.

Own Stratus’s internal IT environment, including Microsoft Entra ID, Microsoft 365, identity access, SaaS applications, endpoint management, hardware assets, onboarding and offboarding, employee support, and compliance controls. Automate provisioning, license reconciliation, access reviews, and audit evidence collection using scripting and AI tools. Administer security, VPN, password management, documentation, and SOC 2/NIST-related processes while supporting a distributed workforce.

Provides Tier 1 IT support for internal users through phone, chat, and ticketing channels. Triages, troubleshoots, documents, and resolves hardware, software, administrative, and retail technology issues. Supports desktops, laptops, tablets, payment terminals, proprietary applications, Microsoft and iOS environments, and VIP requests. Escalates complex issues, communicates resolution progress, maintains service records, follows documented procedures, and periodically travels to headquarters or retail locations for training and special projects.

Own corporate IT across identity, devices, SaaS administration, compliance, and employee lifecycle operations for more than 200 devices. Automate onboarding, offboarding, access reviews, license reclamation, endpoint management, and audit evidence generation using Python, Bash, APIs, Okta Workflows, and AI tools. Administer Okta, Google Workspace, Slack, Atlassian, and Kandji while providing Tier 1/2 support, maintaining documentation, and partnering with Finance, HR, and InfoSec.

Leads enterprise IT strategy, technology roadmaps, budgets, infrastructure, cybersecurity, vendors, telecommunications, business applications, and disaster recovery across multiple senior living communities. Oversees MSP performance, technology standardization, system integrations, identity and access management, compliance, incident response, device lifecycles, and continuity planning while partnering with senior leadership and external providers.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Own the company-wide IT function for approximately 350 employees, including identity, device management, SaaS administration, onboarding and offboarding, support, security operations, vendor and budget management, AI platform governance, automation, and SOC 2 controls. Maintain Okta, Google Workspace, Slack, Mac MDM, passwordless authentication, HRIS-driven lifecycle automation, and self-service IT systems while improving efficiency and documentation.

Provides frontline help desk support by diagnosing and resolving hardware, software, network, account, and connectivity issues. Installs and configures systems, manages user accounts and permissions, documents solutions, maintains knowledge bases, monitors IT systems, supports technology projects, and escalates complex problems. The role also handles phone triage, follows security and compliance procedures, and delivers customer-focused assistance within service-level expectations.

Provides frontline IT help desk support by diagnosing and resolving hardware, software, network, account, VPN, printer, and endpoint issues. Installs and configures systems, manages user accounts and permissions, documents solutions, monitors IT systems, follows security procedures, and escalates complex problems. Supports upgrades, deployments, network expansions, and users through phone, email, and ticketing systems while meeting service-level expectations.

Leads the internal IT organization’s AI-first transformation, including systems strategy, AI tool deployment, platform uptime, governance, security coordination, helpdesk automation, budgeting, and cross-functional adoption. Owns IT roadmaps, prioritization processes, AI metrics, compliance frameworks, and teams of up to 30 contributors while partnering with security, infrastructure, legal, and other business functions.