Top Tech Support Jobs in Boston, MA

Provide empathetic customer support via chat, email, phone, and screenshare. Troubleshoot and diagnose issues, escalate bugs to Engineering, document resolutions, improve support docs and processes, and collaborate with Product and teammates.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provide technical and workflow support to Commercial Service, Marketing, and Production teams: data entry, policy and certificate processing, invoicing, quotations/binders, system maintenance, loss report retrieval, policy checking, and quality-control to ensure accurate customer service.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer, you will provide technical assistance to customers, manage inquiries, and help troubleshoot issues with Dispatch's software solutions, working closely with Customer Success Managers and engineering teams.

Provide tier 1 technical and clinical support for ZOLL products via phone, email, and fax; log complaints into tracking system; follow up to resolution; assist documentation, shipping/receiving, and on-call support; occasional travel to customer sites (up to 10%).

Support Account Managers in client service and marketing for commercial insurance accounts, including renewal processes and maintaining agency systems.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

The role involves troubleshooting complex security and network issues, collaborating with engineering teams, documenting resolutions, and mentoring fellow engineers. It focuses on delivering high-impact customer support and analyzing use-cases for product improvements.

Provide technical support for Generative AI workflows and integrations, resolve customer issues via CRM channels, optimize support processes and documentation, collaborate with Product and Engineering on recurring issues, and advise customers on integrating and optimizing Generative AI within business workflows.

The Technical Support Specialist assists customers with software issues, develops solutions, and utilizes support tools to enhance customer satisfaction in a rapidly changing environment.

The Technical Support Representative assists customers with inquiries, troubleshooting issues, and facilitating communication between departments, ensuring customer satisfaction through effective solutions.

The Technical Support Engineer I will provide advanced technical support to internal and external customers, manage customer issues, document resolutions, and conduct preventative maintenance activities.

The Technical Support Supervisor leads the Client Support Team, ensuring efficient operations, managing client relationships, and providing staff training and support.

As a Customer Success Architect, you will deliver technical leadership, understand customer needs, architect solutions, and triage incidents to ensure customer engagement with Torq's products.

Provide first-line technical support for FORT's wireless E-Stop and remote-control solutions. Triage, diagnose, and resolve Level 1 issues (setup, connectivity, firmware, configuration), document cases, gather logs and evidence, escalate to engineering when needed, maintain ticket hygiene, contribute to knowledge base, and ensure timely, professional customer communication aligned with SLAs.

Provide remote high-voltage (HV) technical support, develop HV training materials, support OCC with power systems analysis, generate and approve test plans and reports, provide SME advice, and support RCA, NERC misoperations, commissioning, and on-call field support.

Provide advanced remote and on-site technical support, commissioning, troubleshooting, and training for cranes across North America. Serve as a technical advisor to delivery teams, oversee configuration and testing of smart crane features, support warranty and product validation, and assist with field installations and startup.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

The Technical Support Engineer collaborates with customers to enhance their use of Torq's solutions, providing technical support, representing the brand at events, and influencing product development based on customer feedback.

The Technical Support Analyst will troubleshoot technical issues, manage support tickets, educate merchants, and collaborate with various teams to improve user experience.