Top Tech Support Jobs in Boston, MA
As a Technical Support Engineer at ReversingLabs, you will provide exceptional customer service, troubleshoot technical issues for remote customers, document workarounds and solutions, and collaborate with internal teams to improve product quality and customer experience.
The IT Specialist II will focus on Collaboration Technology, managing and troubleshooting conference rooms, digital signage, digital whiteboards, and other unified communication technology. They will also provide real-time support, identify technical issues, assist with hardware needs, and participate in documentation and knowledge base creation.
Maintain and troubleshoot laboratory equipment, perform routine maintenance, assist with installing new equipment, coordinate vendor interactions, and participate in safety and compliance initiatives at a synthetic biology startup.
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Act as the frontline contact for customers in need of support, provide timely responses, diagnose and resolve technical issues, improve support processes, collaborate with cross-functional teams, contribute to the Tulip Library.
Responsible for preparing audio, video, and lighting equipment for events, conducting preventive maintenance on AV devices, troubleshooting issues, and providing technical support for company events. Training end-users on equipment use and creating documentation for AV systems.
IT Support Specialist responsible for analyzing, troubleshooting, and resolving technical issues for local, remote, and mobile staff. Also involves maintaining inventory, creating documentation, and supporting summer intern program. Preferred qualifications include 3+ years of experience, proficiency in Windows 10, Linux, and Mac OSX, Active Directory skills, and helpdesk certifications.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, providing excellent customer support experiences, and collaborating with other teams for complex cases. They play a key role in process and product improvements.
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As a Technical Support Specialist at Robin, you will be the initial point of contact for resolving technical issues for customers. You will also serve as a trusted internal resource for other teams' related questions and issues. This role requires strong communication skills, analytical thinking, attention to detail, time management, and the ability to set reasonable expectations for issue resolution.
Technical Support Engineer responsible for supporting customers with complex technical problems, creating reusable code examples, collaborating with engineering team, documenting technical issues, and providing mentorship within the support team. Must have 2 years of technical customer support experience and 3 years of JavaScript experience. Fluency in English and proficiency in software development best practices required.
Engage with customers to resolve technical support requests, reproduce technical issues, lead demos, participate in product conversations, and specialize in Datadog products. Work on-site 3-5 days per week. Requires experience in technical support at a SaaS company, knowledge of Zendesk, Jira, Confluence, and programming experience. Must be self-motivated, client-centric, and willing to learn continuously. Rotating schedule with weekend availability.
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