Top Tech Support Jobs in Boston, MA

As a Senior Manager, Technical Support, you will drive technical leadership initiatives, manage production systems, improve product quality, and mentor team members in a collaborative environment.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As Manager of Support Engineering, you will lead a technical support team, manage talent strategy, maintain technical proficiency, and drive operational excellence. You'll monitor key support metrics, act as a liaison with engineering, and participate in customer interactions, while fostering a high-performance culture.

As a Technical Support Associate, you will investigate and resolve technical issues for users, manage support tickets, and collaborate with cross-functional teams to improve platform stability.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Lead a Tier 3 Technical Support team, diagnose complex issues in IoT and connectivity, ensure customer satisfaction, and drive operational excellence.

Provide technical support for customers experiencing API issues, debug problems, write documentation, and assist throughout the customer journey.

This role involves establishing a high-performing technical support function, managing escalated technical issues, and developing processes for B2B support operations.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

The Technical Support Administrator provides IT support to over 250 users, troubleshoots issues, manages software/hardware, and collaborates with the IT team on infrastructure projects.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

Responsible for complex maintenance and repair of equipment, analyzing high-complexity issues, developing action plans, and training local teams. Supports customer installations and escalations while collaborating with engineering.

The Applications Engineering Manager leads a team to ensure timely and efficient custom product quotations. Responsibilities include managing processes, collaborating with teams, and engaging with customers while optimizing engineering solutions.

The role involves troubleshooting client-facing web application issues, coordinating with Tier III support, and providing client training and documentation.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

The Senior Director of Technical Support is responsible for transforming the Technical Support organization into a scalable, customer-centric system, enhancing operational efficiency, and driving high-quality customer resolutions by leveraging automation and AI.

The Support Specialist will provide excellent support to clients by triaging issues, escalating complex problems, and documenting statuses, while working shifts including weekends.

The role involves leading technical support operations, managing the Freshdesk platform, implementing automations, tracking performance metrics, and collaborating with various teams to enhance support efficiency.

Manage and support a team of Technical Support Specialists for payroll tax platforms, focusing on service delivery, incident management, and team development through effective communication and innovative solutions.

The Technical Support Specialist bridges Tier 1/2 Support teams and R&D, handling escalated issues, documenting resolutions, mentoring, and improving customer satisfaction.

Lead and mentor a team of Technical Support Engineers to provide exceptional customer support in a rapidly growing digital health SaaS company, focusing on efficiency and high-priority support areas.

The Technical Support Specialist at Sovos handles complex support cases, provides technical guidance, mentors team members, improves support processes, and collaborates with engineering teams to enhance customer satisfaction.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

The Technical Support Engineer will troubleshoot customer issues, work with engineering to fix bugs, and improve AI workflows.