Top Tech Support Jobs in Boston, MA

Provide empathetic customer support via chat, email, phone, and screenshare. Troubleshoot and diagnose issues, escalate bugs to Engineering, document resolutions, improve support docs and processes, and collaborate with Product and teammates.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Provide technical support for healthcare professionals via phone and email, manage support tickets, and collaborate with teams to improve user experience.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provide technical and workflow support to Commercial Service, Marketing, and Production teams: data entry, policy and certificate processing, invoicing, quotations/binders, system maintenance, loss report retrieval, policy checking, and quality-control to ensure accurate customer service.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

The Technical Support Engineer I will provide expert troubleshooting and customer support for Axon products, ensuring client satisfaction and effective issue resolution while collaborating with law enforcement agencies.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

Provide high-impact technical support for complex issues related to identity security; manage escalations, troubleshoot problems, and contribute to product improvements.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Provide first-line technical support for the Mogli SMS & WhatsApp application, troubleshoot issues, escalate to senior teams, configure basic automations, maintain Salesforce Cases, contribute to knowledge base, test product releases, and advocate for client priorities.

As a Technical Support Engineer, you will assist customers by diagnosing issues, documenting solutions, and maintaining communication on open tickets. You will leverage technical expertise and provide effective solutions while working in a team environment and managing multiple tasks.

The Technical Support Engineer provides technical support for Jama Software, addressing customer issues, troubleshooting, and contributing to documentation. They engage with customers on installations and configurations, utilizing various tools and technologies to resolve problems.

Provide technical support for clients, troubleshooting API and integration issues, and ensuring customer satisfaction through effective communication and documentation.

The Microsoft 365 Technical Support Engineer manages and troubleshoots Microsoft 365 services, providing technical support, ensuring security compliance, and collaborating with IT teams.

Provide advanced technical support for Point and Pay solutions, manage customer cases using CRM tools, and collaborate with multiple departments to resolve technical issues.

The Technical Support Engineer I provides advanced technical support, resolves customer issues, manages complex problems, and documents solutions within the healthcare imaging domain.

Responsible for complex maintenance and repair of equipment, analyzing high-complexity issues, developing action plans, and training local teams. Supports customer installations and escalations while collaborating with engineering.

As a Technical Support Specialist, you'll offer technical assistance, enhance customer experience, solve issues, maintain platform knowledge, and collaborate with the Customer Success team.

Join JMA as a Technical Support Engineer specializing in DAS, supporting implementations and troubleshooting for customer satisfaction and service quality while ensuring scalable practices.