Top Tech Support Jobs in Boston, MA

Provide empathetic customer support via chat, email, phone, and screenshare. Troubleshoot and diagnose issues, escalate bugs to Engineering, document resolutions, improve support docs and processes, and collaborate with Product and teammates.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Provide technical support for healthcare professionals via phone and email, manage support tickets, and collaborate with teams to improve user experience.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

The Technical Support Engineer I will provide expert troubleshooting and customer support for Axon products, ensuring client satisfaction and effective issue resolution while collaborating with law enforcement agencies.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Provide technical and workflow support to Commercial Service, Marketing, and Production teams: data entry, policy and certificate processing, invoicing, quotations/binders, system maintenance, loss report retrieval, policy checking, and quality-control to ensure accurate customer service.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

Provide high-impact technical support for complex issues related to identity security; manage escalations, troubleshoot problems, and contribute to product improvements.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Responsible for complex maintenance and repair of equipment, analyzing high-complexity issues, developing action plans, and training local teams. Supports customer installations and escalations while collaborating with engineering.

The Technical Support Representative provides initial technical support via phone, chat, and online helpdesk, ensuring customer inquiries are addressed effectively.

The Customer Success Analyst manages enterprise accounts, ensuring value realization and customer satisfaction while collaborating with sales and product teams.

Join Nedap Retail as a Technical Support Engineer managing technical escalations and supporting the iD Cloud platform with strong collaboration and documentation skills.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

As a Technical Support Engineer, you will diagnose technical issues, provide solutions, and ensure customer satisfaction across various environments, collaborating with teams for process improvements.

The Technical Support Engineer will ensure customer satisfaction by troubleshooting issues, supporting integration, and providing excellent communication, particularly in a SaaS health tech environment.

The Technical Support Analyst will manage software platform and infrastructure, provide technical support, and ensure system performance and availability.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

The role involves advanced technical troubleshooting for Omny platform users, resolving escalated tickets, analyzing SQL logs, drafting documentation, and collaborating with DevOps.

Provide hands-on technical support to customers: troubleshoot, reproduce, debug, and resolve issues; run Zoom sessions; educate customers; support sales and customer success; collaborate with developers to identify defects and shape product improvements; improve serviceability, tooling, and knowledge bases; analyze install base risk; and participate in on-call/rotational off-hours support.