Top Tech Support Jobs in Boston, MA

The role involves troubleshooting client-facing web application issues, coordinating with Tier III support, and providing client training and documentation.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Senior Technical Support Manager will lead a Government Cloud support team, focusing on customer satisfaction and operational excellence while collaborating with cross-functional teams and managing escalations.

The Technical Support Representative provides tier 1 support for customers and the sales team, addressing technical inquiries and ensuring customer satisfaction. Responsibilities include documentation, troubleshooting, and occasional on-call support.

As a Technical Support Engineer, you'll execute software upgrades, manage SLAM maps, troubleshoot technical issues, and support clients while collaborating with cross-functional teams.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

The Technical Support Engineer II provides advanced technical support, incident management, and customer escalation support for GEHC Software and hardware, while leading improvements in productivity and knowledge management.

As a Technical Support Associate, you will investigate and resolve technical issues for users, manage support tickets, and collaborate with cross-functional teams to improve platform stability.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Lead a Tier 3 Technical Support team, diagnose complex issues in IoT and connectivity, ensure customer satisfaction, and drive operational excellence.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

As a Technical Support Specialist II, you will provide advanced technical support, troubleshoot issues, and collaborate with multiple teams to enhance customer satisfaction.

Provide technical support for customers experiencing API issues, debug problems, write documentation, and assist throughout the customer journey.

The Technical Support Engineer I will provide expert troubleshooting and customer support for Axon products, ensuring client satisfaction and effective issue resolution while collaborating with law enforcement agencies.

Provide first-level CRM 2011 support, monitor system status, manage user roles, ensure data integrity, and participate in application customization.

As a Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate across teams, and enhance customer experiences while contributing to product improvement.

Manage and build the technical support function at MANTL, focusing on customer and product needs, incident investigation, and team scaling.

Provide technical support for PTC's Kepware product, manage support cases, create knowledge base articles, and collaborate with teams. Requires troubleshooting skills and a customer-oriented mindset.

Provide technical support, resolve customer issues with Confluent deployments, improve documentation, and communicate feedback to the Engineering team.

This role involves troubleshooting technical issues, responding to customer tickets, and collaborating with internal teams to resolve problems.

As a Support Manager, you'll lead a technical support team, develop best practices, manage customer escalations, and drive continuous improvement using a data-driven approach.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

The Technical Support Administrator provides IT support to over 250 users, troubleshoots issues, manages software/hardware, and collaborates with the IT team on infrastructure projects.