Top Tech Support Jobs in Boston, MA

Provide empathetic customer support via chat, email, phone, and screenshare. Troubleshoot and diagnose issues, escalate bugs to Engineering, document resolutions, improve support docs and processes, and collaborate with Product and teammates.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Provide technical support for healthcare professionals via phone and email, manage support tickets, and collaborate with teams to improve user experience.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provide technical and workflow support to Commercial Service, Marketing, and Production teams: data entry, policy and certificate processing, invoicing, quotations/binders, system maintenance, loss report retrieval, policy checking, and quality-control to ensure accurate customer service.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

Provide high-impact technical support for complex issues related to identity security; manage escalations, troubleshoot problems, and contribute to product improvements.

Responsible for complex maintenance and repair of equipment, analyzing high-complexity issues, developing action plans, and training local teams. Supports customer installations and escalations while collaborating with engineering.

The Technical Support Representative provides initial technical support via phone, chat, and online helpdesk, ensuring customer inquiries are addressed effectively.

The Customer Success Analyst manages enterprise accounts, ensuring value realization and customer satisfaction while collaborating with sales and product teams.

Join Nedap Retail as a Technical Support Engineer managing technical escalations and supporting the iD Cloud platform with strong collaboration and documentation skills.

Provide hands-on technical support to customers: troubleshoot, reproduce, debug, and resolve issues; run Zoom sessions; educate customers; support sales and customer success; collaborate with developers to identify defects and shape product improvements; improve serviceability, tooling, and knowledge bases; analyze install base risk; and participate in on-call/rotational off-hours support.

Provide customer-facing technical support for an AI-powered code review platform: troubleshoot, reproduce, and resolve complex issues; educate customers; run calls; collaborate with developers to fix defects; improve serviceability and tooling; support sales and customer success motions; and contribute to knowledge bases and continuous improvement.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

The Technical Support Engineer will provide technical assistance in a SaaS environment, focusing on data security. Responsibilities include troubleshooting, diagnosing issues, and ensuring customer satisfaction while scaling the support function.

Responsible for installing, programming, and supporting electronic security systems while ensuring customer satisfaction and project completion on time and within budget.

Provide support to customers of the MoveDocs platform by educating them on features, troubleshooting technical issues, and assisting with IT requests.

The Technical Support Engineer will serve as the primary contact for enterprise customers, troubleshoot complex technical challenges, and ensure successful product adoption. Duties include diagnosing issues, collaborating with R&D, and providing training and proactive communication to customers.

The Technical Support Specialist will provide customer support for Standard Bots robots, troubleshoot issues, and improve support resources and processes.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

As a Technical Support Engineer, you'll manage software deployments, troubleshoot issues, optimize performance, and collaborate with teams to resolve system complexities.