Top Support Engineer Jobs in Boston, MA

As a Support Advisor, you'll solve complex technical problems for clients, collaborate on the support team, and improve your communication skills while learning new technologies.

The Cloud Technical Support Engineer - Co-op aids enterprise customers with application integration, supports deployment, engages with engineers on service enhancement, and assists in diagnosing issues related to Wasabi's cloud storage.

Serve as the final technical escalation for camera hardware, firmware, and AI-edge issues. Perform end-to-end debugging, analyze device telemetry and fleet patterns, lead post-mortems, drive hardware launch validation and runbooks, run on-site investigations and beta deployments, develop diagnostic tools, and coach support engineers.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

The Senior Cloud Support Engineer troubleshoots and resolves customer technical issues, documents solutions, and interfaces with multiple teams to improve service and support. This role requires on-call support and excellent communication skills.

The role involves shaping technical support for the Health Suite Patient Monitoring Platform, providing troubleshooting support, delivering training, and monitoring product performance, while driving customer satisfaction and process improvements.

The Senior Application Support Engineer will provide support for production systems, primarily focusing on Workday and Salesforce, troubleshooting issues, managing incidents, and implementing improvements across multiple business units.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

The Technical Support Engineer II will triage support tickets, engage with customers for issue clarification, and hand off cases to senior engineers. Responsibilities include resolving straightforward tickets, gathering technical details, maintaining ticket hygiene, and identifying process improvements.

In this role, you'll diagnose AI-related issues, troubleshoot technical problems, document escalations, and enhance support processes while utilizing AI tools.

The RTSM Product Support Engineer drives issue resolution, provides Tier 3 support, troubleshoots application issues, analyzes SQL queries, and maintains documentation, collaborating with various teams.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

The Application Support Engineer provides day-to-day technical support for financial and administrative systems, troubleshooting, and issue resolution for users, while working on enhancements and collaborating with IT for application deployment.

As a Support Engineer II, you will address technical customer support queries, debug issues related to Web3 requests, and improve customer experience through effective communication and problem-solving.

Provide developer support for Supabase, triage cases, improve efficiency, and communicate with technical customers in an open-source environment.

The IT Support Engineer will manage IT support operations, build automations, administer SaaS tools, enhance security, and streamline processes for a remote team.

As a Senior Support Engineer, you will provide technical support, troubleshoot issues, collaborate with engineering, and enhance user experience at n8n.

The Support Engineer, Tier 1 provides technical support to customers, resolves issues, manages support cases, and contributes to team knowledge sharing, gaining proficiency in technologies and customer engagement.

The Customer Support Engineer will provide product support, resolve technical issues, maintain a knowledge base, and ensure customer satisfaction with a focus on technical troubleshooting and collaboration with teams.

Manage technical support operations, oversee support cases, troubleshoot, improve customer experience, and lead team initiatives to enhance Salesforce platform performance.

Investigate fleet issues and perform root-cause analysis using vehicle logs; curate datasets; create and run simulation scenarios; report findings to autonomy teams; build documentation and knowledge base; support testing and escalation to improve AV safety and functionality.

The role involves providing technical support for troubleshooting complex electro/mechanical equipment, managing customer relationships, and mentoring junior engineers. It includes project management, root cause analysis, and collaboration across teams to resolve product issues.

The Developer Support Engineer will diagnose customer issues, implement fixes, and enhance the support engineering function, ensuring efficient resolution for users.

The Application Support Engineer provides application support for complex technical issues, collaborates on projects, and develops leadership skills. Requires strong programming abilities.