Top Support Engineer Jobs in Boston, MA

The Senior Customer Support Engineer diagnoses complex software issues for customers, leading technical resolutions while maintaining strong relationships and mentoring peers.

As a Support Advisor, you'll solve complex technical problems for clients, collaborate on the support team, and improve your communication skills while learning new technologies.

The Senior Product Support Engineer will drive sustainment strategies for Autonomous Underwater Vehicles, focusing on maintenance planning, technical data, and lifecycle management, ensuring operational readiness and reliability.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

The Customer Support Engineer at Starburst supports SEP and Galaxy customers with technical inquiries. Responsibilities include resolving customer issues, contributing to knowledge bases, and collaborating with teams to ensure customer satisfaction.

The Senior Cloud Support Engineer troubleshoots and resolves customer technical issues, documents solutions, and interfaces with multiple teams to improve service and support. This role requires on-call support and excellent communication skills.

The Cloud Technical Support Engineer - Co-op aids enterprise customers with application integration, supports deployment, engages with engineers on service enhancement, and assists in diagnosing issues related to Wasabi's cloud storage.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Serve as the final technical escalation for camera hardware, firmware, and AI-edge issues. Perform end-to-end debugging, analyze device telemetry and fleet patterns, lead post-mortems, drive hardware launch validation and runbooks, run on-site investigations and beta deployments, develop diagnostic tools, and coach support engineers.

As a Support Engineer, troubleshoot complex issues for GitLab customers, collaborating with teams and contributing to product improvements. Responsibilities include managing customer cases, improving documentation, and participating in on-call support.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

As a Senior Product Support Engineer, you'll deliver escalation support for security products, prioritize software fixes, and manage partner integrations.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

Maintain, troubleshoot, and enhance SCADA servers, HMIs, historians, and gateways to ensure uptime, accurate data flow, and fast issue resolution. Support field devices, validate data points, assist remote commissioning, manage patches/backups, tune alarms, and provide documentation and process-improvement recommendations.

The Key Account Support Engineer provides advanced technical assistance and problem resolution for customers using property management software, collaborating with internal teams to enhance customer satisfaction.

Provide technical support to ClickHouse users via various channels, develop solutions and training materials, and collaborate with global teams to ensure customer satisfaction.

The Senior IT Support Engineer will manage IT infrastructure, including networks, endpoint management, SaaS provisioning, and conference room technology in a fast-growing startup. Responsibilities include maintaining network health, managing user permissions, and collaborating with cross-functional teams while ensuring reliable IT systems.

The Support Engineer provides application support, manages tickets, analyzes system requirements, and collaborates with clients to improve technology and support operations.

The Senior Support Engineer resolves high-impact technical issues for customers, utilizing Azure and SQL Server, while conducting root cause analysis and improving application support processes.

As an IT Support Engineer, you'll manage hardware and software requests, build automations, handle user account management, and support IT security initiatives while advocating for technology solutions.

Develop and maintain ETL solutions, optimize processes, validate data, and support production issues. Collaborate with analysts for efficient data integration.

Design, develop, and maintain ETL solutions using Informatica PowerCenter. Collaborate with business analysts, optimize ETL processes, and ensure data quality.

The Senior Database Support Engineer will support critical database platforms, ensure operational excellence, monitor performance, troubleshoot incidents, and enhance efficiency through automation. Responsibilities include providing operational support, performing maintenance tasks, participating in a global support model, and collaborating with cross-functional teams.