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Top Support Engineer Jobs in Boston, MA

5 Days AgoSaved
Hybrid
Boston, MA
78K-128K Annually
Senior level
78K-128K Annually
Senior level
Fintech • Information Technology • Insurance • Software
The Senior IT Support Engineer will bridge 2nd and 3rd line support, mentor junior staff, manage device fleets, and build self-service tools.
Top Skills: BashFresh ServiceGoogle WorkspaceIntuneJAMFJIRAPowershellPython
Reposted 5 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
76K-162K Annually
Mid level
76K-162K Annually
Mid level
Cloud • Security • Software • Cybersecurity • Automation
As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.
Top Skills: BashCi/CdGitKubernetesLinuxOpenshiftRubyRuby On Rails
Reposted 11 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
25-35 Hourly
Entry level
25-35 Hourly
Entry level
Cloud • Information Technology
The Cloud Technical Support Engineer - Co-op aids enterprise customers with application integration, supports deployment, engages with engineers on service enhancement, and assists in diagnosing issues related to Wasabi's cloud storage.
Top Skills: APIsAws S3Cloud StorageDnsHTTPLinuxSdksTcp/IpTls
YesterdaySaved
Hybrid
Boston, MA
Senior level
Senior level
Security • Software
Customer Support Engineers provide technical support to CyberArk's global enterprise customers, troubleshoot issues, and document inquiries while collaborating with internal teams for long-term success.
Top Skills: Cyberark ProductsMicrosoft Windows Operating SystemWindows Server
Reposted YesterdaySaved
In-Office
Boston, MA
125K-135K Annually
Mid level
125K-135K Annually
Mid level
Artificial Intelligence • Information Technology • Software • Generative AI • Automation
The Developer Support Engineer will diagnose customer issues, implement fixes, and enhance the support engineering function, ensuring efficient resolution for users.
Top Skills: PythonTypescript
Reposted YesterdaySaved
In-Office
Boston, MA
Mid level
Mid level
Information Technology • Software • Consulting
The Application Support Engineer provides application support for complex technical issues, collaborates on projects, and develops leadership skills. Requires strong programming abilities.
Top Skills: Big DataC++Cloud ComputingJavaJavaScriptMatlabWeb Technologies
6 Days AgoSaved
In-Office or Remote
Boston, MA
120K-175K Annually
Mid level
120K-175K Annually
Mid level
Information Technology • Legal Tech
The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.
Top Skills: Azure DevopsConfluenceImanageJIRAJSONMS OfficeSQLXML
Reposted 5 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
71K-108K Annually
Mid level
71K-108K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.
Top Skills: CrmsIotSaaSSalesforceZendesk
19 Hours AgoSaved
Remote
Boston, MA
42K-42K Annually
Mid level
42K-42K Annually
Mid level
Information Technology • Software
As a Support Engineer, you'll facilitate customer success by resolving technical issues, educating customers, and improving product usability. You'll work closely with developers on troubleshooting and enhancing documentation, and identify underlying trends to suggest product improvements.
Top Skills: AWSAzure DevopsBashBitbucketGCPGitGitlabGoKubernetesLarge Language ModelsPerforceSQLUnix/Linux
19 Hours AgoSaved
Remote
Boston, MA
25-27 Hourly
Senior level
25-27 Hourly
Senior level
Big Data • Analytics
As a Senior Escalation Manager, you will guide customers through service disruptions, manage escalations, and coordinate internal teams to ensure timely incident resolution.
Top Skills: Cloud FundamentalsEnterprise Software PlatformsProductivity Tools
Reposted 19 Hours AgoSaved
Remote
Boston, MA
86K-107K Annually
Mid level
86K-107K Annually
Mid level
Security • Cybersecurity
Provide technical support for AI products, troubleshoot issues, collaborate on solutions, conduct analysis, and maintain documentation while enhancing client support and satisfaction.
Top Skills: AIAWSAzureDockerGCPJavaKerasKubernetesNoSQLPythonPyTorchRScikit-LearnSQLTensorFlow
Reposted 19 Hours AgoSaved
Remote
Boston, MA
85K-115K Annually
Entry level
85K-115K Annually
Entry level
Productivity • Security • Software • Business Intelligence • Cybersecurity
As a Support Engineer at Lumos, you will create excellent customer support experiences, troubleshoot technical errors, develop product expertise, and provide feedback for team improvement.
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Reposted 15 Days AgoSaved
In-Office or Remote
Boston, MA
86K-118K Annually
Junior
86K-118K Annually
Junior
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.
Top Skills: AWSConfluenceGCPGoJavaScriptJIRAKibanaObjective-CPHPPostmanPythonRest ApisSalesforceSoliditySQL
Reposted 6 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
62K-94K Annually
Mid level
62K-94K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.
Top Skills: Cloud SystemsDatabasesJSONPythonSaaSSalesforceScriptingZendesk
Reposted YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Marketing Tech • Software
The Technical Account Manager serves as the primary technical escalation for grocery customers, addressing complex issues, monitoring account health, and ensuring operational stability on the Vori platform.
Top Skills: APIsBack-Office SystemsPos SoftwareSQLThird-Party Integrations
Reposted YesterdaySaved
Remote
Boston, MA
136K-152K Annually
Mid level
136K-152K Annually
Mid level
Big Data • Real Estate • Software
The Partnership Support Engineer will handle integration issues, improve processes, build tools for diagnostics, and ensure reliability for partner integrations, APIs, and collaborations.
Top Skills: Active RecordDatadogRest ApisRuby On RailsSQLWebhooks
Reposted YesterdaySaved
Remote or Hybrid
Boston, MA
10-10 Annually
Expert/Leader
10-10 Annually
Expert/Leader
Other
The Junior Mobile Core Support Engineer will troubleshoot and resolve telecom network issues, support customer queries, and maintain network performance while collaborating with engineering teams.
Top Skills: 3G4G5GBashCxDiameterElasticsearchGmGn/GpGrGrafanaGtpGtpv2IucsIupsLinuxMapMobile Networks 2GPrometheusPythonRanapRxS11S1ApS5/S8S6ASgsapSipTcapWireshark
Reposted YesterdaySaved
Remote
Boston, MA
86K-107K Annually
Mid level
86K-107K Annually
Mid level
Security • Cybersecurity
The AI Technology Support Engineer/Analyst provides technical support for AI products, resolving complex issues, collaborating with teams, and maintaining documentation. Responsibilities include troubleshooting AI algorithms, model deployment, and client training.
Top Skills: AWSAzureDockerGCPJavaKerasKubernetesNoSQLPythonPyTorchRScikit-LearnSQLTensorFlow
2 Days AgoSaved
Remote
Boston, MA
Mid level
Mid level
Big Data • Software
As a Support Engineer, you will resolve technical issues, collaborate with engineering, support enterprise customers, and maintain documentation for the Aerospike database platform.
Top Skills: AWSDockerKubernetesLinuxNoSQL
2 Days AgoSaved
In-Office or Remote
Boston, MA
80K-100K Annually
Senior level
80K-100K Annually
Senior level
Software
The Product Support Engineer will handle customer environments, resolve Hadoop and Spark issues, and ensure optimal performance during migrations and upgrades.
Top Skills: BashCloudera ManagerHadoopHdfsHiveImpalaKafkaLinuxNifiPythonScalaSparkYarn
2 Days AgoSaved
Remote
Boston, MA
97K-130K Annually
Mid level
97K-130K Annually
Mid level
Database • Analytics
The Support Engineer will resolve complex technical issues, troubleshoot using Go, TypeScript, and SQL, and communicate with customers to enhance their experience. Collaboration with Engineering and Customer Success is key, along with internal documentation creation and customer feedback surfacing.
Top Skills: GoSQLTypescript
Reposted 11 Days AgoSaved
In-Office or Remote
Boston, MA
127K-228K Annually
Senior level
127K-228K Annually
Senior level
Cloud • Security • Software • Cybersecurity
As a Senior Product Support Engineer, you'll deliver escalation support for security products, prioritize software fixes, and manage partner integrations.
Top Skills: Browser Developer ToolsDockerFiddlerKubernetesPythonVirtualizationWireshark
8 Days AgoSaved
Remote or Hybrid
Boston, MA
74K-92K Annually
Entry level
74K-92K Annually
Entry level
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
As a Technical Support Engineer, you'll assist customers by answering queries, resolving issues, collaborating with engineering, and enhancing support processes while ensuring customer satisfaction.
Top Skills: GitIntercomJIRASlack
Reposted 2 Days AgoSaved
Remote
Boston, MA
80K-104K Annually
Mid level
80K-104K Annually
Mid level
Information Technology
The App Dev & Support Engineer II provides software support for customer issues, troubleshooting, debugging, and deploying application upgrades within a Linux environment. Responsibilities include coordination with teams, documentation, and on-call support.
Top Skills: ApacheAWSAzureBashDbmsGlassfishJavaScriptKubernetesLinuxPerlSQLTomcat
Reposted 2 Days AgoSaved
Remote
Boston, MA
80K-104K Annually
Mid level
80K-104K Annually
Mid level
Information Technology
The App Dev & Support Engineer II provides software support for transaction processing systems, debugging issues, and deploying updates in a multi-system environment, requiring advanced skills in Linux, SQL, and scripting.
Top Skills: ApacheAWSAzureBashGlassfishJavaScriptKubernetesLinuxPerlSQLTomcat
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