Top Support Engineer Jobs in Boston
The Senior Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues for the ServiceNow Technical Support team. The role involves mentoring junior team members, troubleshooting technical issues, and requiring strong interpersonal and technical skills. The candidate must have experience in relational databases, scripting languages, Unix/Linux, web applications, performance tuning, and working with high-value customers.
Engage with customers to resolve technical support requests, reproduce technical issues, lead demos, participate in product conversations, and specialize in Datadog products. Work on-site 3-5 days per week. Requires experience in technical support at a SaaS company, knowledge of Zendesk, Jira, Confluence, and programming experience. Must be self-motivated, client-centric, and willing to learn continuously. Rotating schedule with weekend availability.
Act as the frontline contact for customers in need of support, provide timely responses, diagnose and resolve technical issues, improve support processes, collaborate with cross-functional teams, contribute to the Tulip Library.
The Senior Application Support Engineer will be responsible for leading the team supporting the Alphabot System at customer sites. They will provide technical guidance, lead high severity escalations, root cause and solve high impact issues, and manage the team's on-call coverage. The ideal candidate should have strong leadership skills, technical problem-solving skills, knowledge of scripting and Python, and experience with Linux/Unix and visualization tools.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers through critical technical issues to ensure timely and effective case resolution. This role involves providing exceptional customer support experiences, troubleshooting technical issues, and collaborating with other teams to resolve complex cases. The engineer will also contribute to process and product improvements based on their customer interactions.
Technical Support Engineer role at Nasuni involving triaging and resolving customer issues, proactive outreach, troubleshooting complex problems, collaborating with internal teams, and maintaining customer communication.
As a Premier Support Engineer at Datadog, you will respond to client requests, develop relationships with Premier Customers, reproduce and dive into integrations, build documentation, participate in product conversations, and work from the office 3-5 days a week. You should have experience in multi-channel technical support, programming, and Linux knowledge, be self-motivated, detail-oriented, and client-centric. Weekend availability is required.
Technical Support Engineer responsible for supporting customers with complex technical problems, creating reusable code examples, collaborating with engineering team, documenting technical issues, and providing mentorship within the support team. Must have 2 years of technical customer support experience and 3 years of JavaScript experience. Fluency in English and proficiency in software development best practices required.
Featured Jobs
.png)
An integral part of the Support team at Pluralsight, the Technical Support Engineer collaborates with Product Support and Engineering to resolve technical issues on the platform and mobile apps. Responsibilities include customer communication, issue resolution, advising Engineering teams, and developing strategic relationships.
As a Staff Technical Support Engineer, you will be responsible for guiding customers during critical issues, ensuring timely and effective case resolution, and providing exceptional customer support experiences. You will use your technical expertise to troubleshoot and resolve technical cases through various communication channels. Additionally, you will mentor junior team members and contribute to process and product improvements.
The Technical Support Engineer 2 at Datadog provides multi-channel technical support to identify and resolve technical issues, educate clients, and participate in product conversations. They should have experience in technical support, knowledge of Zendesk and Jira, and basic programming skills in Linux.
As a Technical Support Engineer at ReversingLabs, you will provide exceptional customer service, troubleshoot technical issues for remote customers, document workarounds and solutions, and collaborate with internal teams to improve product quality and customer experience.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, and providing amazing customer support experiences. They must have 4+ years of customer facing technical support experience, troubleshoot difficult technical issues, and have the ability to read basic Java/JavaScript code.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, providing excellent customer support experiences, and collaborating with other teams for complex cases. They play a key role in process and product improvements.
Responsibilities include managing and resolving challenging technical issues related to ServiceNow's platform performance and instance availability. Also, mentoring junior team members, troubleshooting technical issues, and working on performance degradation diagnosis. Must have strong technical and interpersonal skills and be available during non-business hours.
Engage with customers to identify and resolve technical support requests, reproduce technical issues, become demo certified, participate in product conversations, and train as a specialist in Datadog products.
Wasabi is seeking a Senior Technical Support Engineer with AWS storage experience to join their Technical Support Team. The engineer will provide technical leadership in solving complex issues and work towards operational scalability. The role requires hands-on experience with AWS S3 Cloud Storage, AWS Solution Architect Associate Certification, and 8+ years of relevant work experience. Knowledge of backup software, applications using APIs & SDKs, and Linux and networking protocols is also required.
Resolve technical cases created by customers, troubleshoot unexpected behaviors, answer technical questions, provide amazing customer support experiences, employ diagnostic tools, collaborate with teams, provide input for process and product improvements.
Top Boston Companies Hiring Support Engineers
See All
.jpg)
.png)
All Filters
No Results
No Results
