Maximum of 25 job preferences reached.
Top Support Engineer Jobs in Boston, MA
Information Technology
Provides Microsoft core infrastructure support for managed-services customers in a reactive break/fix environment. Troubleshoots Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, Azure, and Microsoft 365 issues. Manages case queues, resolves incidents, documents solutions, communicates with customers, meets SLAs, participates in on-call support, contributes to infrastructure projects, mentors peers, and identifies customer needs.
Top Skills:
Active DirectoryAzureDhcpDnsDomain ControllersEndpoint ManagementGroup PolicyHybrid InfrastructureMicrosoft 365SccmWindows Server
Information Technology
Provide customer-facing Microsoft infrastructure support in a case-based break/fix environment. Troubleshoot and resolve Azure, Microsoft 365, Windows Server, and related technology issues; manage cases, document resolutions, meet SLAs, collaborate with peers and Microsoft support, and participate in on-call coverage. The role also involves customer communication, technical documentation, mentoring, training, and identifying potential customer needs.
Top Skills:
Active DirectoryIntuneMicrosoft 365AzureMicrosoft SupportSccmWindows Server
Cloud • Information Technology
Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.
Top Skills:
APIsAws S3Cloud StorageDnsHTTPLinuxSdksTcp/IpTls
Fintech • Financial Services
Owns Bloom Credit’s production support and incident response function, including monitoring, incident coordination, root cause analysis, documentation, metrics, and preventive improvements. Supports client-facing Operations with onboarding, offboarding, and troubleshooting tasks while automating repetitive workflows using scripts. Partners with engineering, operations, and product teams to improve system reliability, reduce support overhead, and strengthen incident response processes.
Top Skills:
Ai Agentic ToolsBashDatadogPagerdutyPython
Security • Cybersecurity
Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.
Top Skills:
Amazon Ec2Amazon EksAmazon RdsAWSDatadogDockerElasticsearchKubernetesLinuxPostgres
Software
Author and quality-assure AI-driven automations for defined healthcare workflows, execute accurate high-volume automation tasks, provide support, and maintain technical and process documentation. The role also contributes to application and developer-tooling improvements while collaborating remotely with product, engineering, and QA teams through GitHub, Slack, and JIRA. This is a three-month contract with potential extension.
Top Skills:
Ai-Driven AutomationsGitJIRASlack
Healthtech
Provides Level 3 technical support for Philips healthcare products, diagnosing complex hardware, software, networking, and configuration issues. Leads global product support strategy, escalation resolution, service processes, reliability monitoring, training, communications, continuous improvement, and end-of-life planning. Partners with field teams, customers, R&D, and functional management to improve product performance, reduce ownership costs, and increase customer satisfaction.
Top Skills:
Active DirectoryCitrixDhcpDnsGuardianInformation Systems NetworkingIp MulticastPic IxSanScriptingSQL ServerTcp/IpVisual StudioVMwareWindows ServerXds
Professional Services • Financial Services
Provides onsite and remote deskside IT support for laptops, printers, mobile devices, networks, telecom, video conferencing, and related infrastructure. Troubleshoots incidents, installs and maintains hardware and software, documents tickets, manages IT hardware inventory, escalates critical issues, and collaborates with internal IT teams. The role requires onsite work four days per week, occasional after-hours or weekend availability, and up to 10% travel.
Top Skills:
Active DirectoryCitrixItsmExcelMS OfficeMicrosoft OutlookMicrosoft PowerpointMicrosoft TeamsMicrosoft WordOnedrivePapercutPrintixRemote Support ToolsRingcentralSharepointVideo Conferencing TechnologiesWindows 11
eCommerce • Information Technology • Retail • Software
Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.
Top Skills:
APIsCloudflareDatadogGitJIRAMailgunPostgresPostmanSaaSSendgridSmtpSQLWebhooksZendesk
Fintech • Information Technology • Software • Financial Services
Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.
Top Skills:
Ai ToolsAPIsJavaScriptSQLZendesk
Artificial Intelligence • Cloud • Information Technology • Consulting
Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.
Top Skills:
APIsBrowser Developer ToolsGrafanaJira Service DeskLlmLokiMesOmsServicenowWms
Information Technology • Cybersecurity
Provides Level 2/3 internal IT support across Windows, Linux, and macOS environments. Responsibilities include endpoint configuration, Entra Domain Join, Intune management, profile and device migrations, remote troubleshooting, RMM administration, patching, security compliance, Microsoft 365 and Azure support, documentation, and migration tooling. The role supports integrations following company acquisitions and requires strong remote service delivery, scripting, and endpoint security skills.
Top Skills:
AzureAzure AdConnectwiseDattoEntra IdExchange OnlineItilLinuxmacOSMicrosoft 365Microsoft IntuneMicrosoft Security CenterMicrosoft TeamsMobile Device Management (Mdm)N-AbleOnedrivePowershellPythonRemote Monitoring And Management (Rmm)SharepointWindows
New
Cut your apply time in half.
Use ourAI Assistantto automatically fill your job applications.
Use For Free
Cloud • Security • Software • Cybersecurity
Provides technical support for global customers using Akamai’s cloud and distributed network platform. Diagnoses and resolves cloud, networking, and performance issues; investigates technical problems, proposes preventative solutions, improves support processes and metrics, and collaborates with internal teams to ensure customer success.
Top Skills:
CloudDistributed NetworksDnsHttp/SLinux/UnixMonitoring SystemsSsl/TlsTcp/IpTcpdump
Industrial
Provide technical product support and applications engineering for Socomec electrical products: troubleshoot issues, train customers and sales, build demos/tests, update documentation, manage partner integrations, perform site audits and presentations, and improve internal tools and processes.
Top Skills:
Email-To-CaseSalesforce
Industrial
Provide technical support and product recommendations to sales teams, reps, distributors, and customers. Troubleshoot issues, conduct site audits, demos, trainings and presentations, prepare reports and proposals, and collaborate with marketing and product teams. Serve as a product expert for Socomec equipment and ensure compliance with applicable electrical standards.
Top Skills:
AnsiConsumer Power ToolsCRMData PlatformsEmail-To-Case Ticketing SystemIecIntegration/Testing SoftwareNecSalesforceUl
Information Technology • Consulting
Provide front-line technical support for client computer systems, software, and hardware through phone, ticketing, and on-site assistance. Responsibilities include logging, prioritizing, updating, escalating, and resolving ConnectWise support tickets; documenting work; auditing systems; coordinating with third-party providers; and following up with customers. The role requires troubleshooting Windows and Mac systems, customer service, accurate administration, variable-shift availability, and travel to customer offices in the Boston area.
Top Skills:
AndroidConnectwiseiOSmacOSMS OfficeWindows 10Windows 7
Cloud • Security • Software • Cybersecurity • Automation
Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.
Top Skills:
Ai/Llm ToolingBashCi/CdDisa StigFedrampGitGitlab DuoKubernetesLinuxOpenshiftRubyRuby On RailsSelinux
Information Technology • Software
Lead customer-facing HPC deployments and serve as the escalation point for complex hardware, operating system, application, and compiler issues. Deploy and debug GPU-accelerated Kubernetes clusters across on-premises and cloud environments, using Python, C#/.NET, CUDA, and ROCm. Diagnose issues involving NVIDIA and AMD GPUs, high-speed interconnects, PCIe topology, and driver stacks. Create technical documentation, reproduce customer failures, and collaborate with engineering and R&D on bug reports and product improvements.
Top Skills:
.NetAmd Mi300C#CudaInfinibandKubernetesNvidia H100PciePythonRoceRocm
Fintech • Software
Provides advanced technical support to VIP integration partners, troubleshooting APIs and integrations, managing service requests and cross-company projects, and triaging high-priority incidents within SLAs. Acts as a liaison among partners, support, engineering, product, and commercial teams. Supports API developers, drives bug fixes through engineering and agile processes, participates in on-call coverage, improves support processes, and helps ensure successful partner integrations, satisfaction, and retention.
Top Skills:
APIsC#Generative AiIntacctJavaJavaScriptJSONKotlinLlmsMdmNetSuiteNode.jsPythonQuickbooks OnlineRest ApisSsoSwiftWeb ServicesXeroXML
Cloud • Security • Software • Cybersecurity • Automation
Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.
Top Skills:
BashCi/CdGitlabKubernetesLinuxMvc FrameworksRubyRuby On RailsServerless PlatformsStraceZendesk
Reposted One Month AgoSaved
Easy Apply
Easy Apply
Cloud • Information Technology
The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.
Top Skills:
Aws S3Cloud StorageDnsHTTPLinuxTcp/IpTls
Fintech • Financial Services
Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.
Top Skills:
BashDatadogPagerdutyPython
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.
Top Skills:
AIDistributed SystemsSoftware Engineering
HR Tech • Software
Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.
Top Skills:
APIsHTTPIntegrationsLog AnalysisScripting
Information Technology • Software
Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.
Top Skills:
1PasswordAgentic WorkflowsAi AutomationClaude EnterpriseGoogle GroupsGoogle WorkspaceIso 27001JAMFMcp ConnectorsMdmMfaMicrosoft IntuneOktaScriptingSlackSoc 2SsoVanta
Let Your Resume Do The Work
Upload your resume to be matched with jobs you're a great fit for.
Success! We'll use this to further personalize your experience.
Top Boston Companies Hiring Support Engineers
See AllPopular Job Searches
All Filters
Total selected ()
No Results
No Results

.png)


























