Top Support Engineer Jobs in Boston, MA

The Senior Customer Support Engineer diagnoses complex software issues for customers, leading technical resolutions while maintaining strong relationships and mentoring peers.

The Senior Cloud Support Engineer troubleshoots and resolves customer technical issues, documents solutions, and interfaces with multiple teams to improve service and support. This role requires on-call support and excellent communication skills.

The Principal Cloud Support Engineer leads technical support, manages escalations, provides customer advisory, and enhances support operations in a cloud storage environment.

The Senior Production Support Engineer will establish production engineering functions, support incident management, automate tasks, and collaborate with teams to enhance system performance.

The Associate Support Engineer supports customers with issues, collaborates with teams, contributes to code and documentation, and manages cases through their lifecycle.

Serve as the final technical escalation for camera hardware, firmware, and AI-edge issues. Perform end-to-end debugging, analyze device telemetry and fleet patterns, lead post-mortems, drive hardware launch validation and runbooks, run on-site investigations and beta deployments, develop diagnostic tools, and coach support engineers.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

The Senior Product Support Engineer will drive sustainment strategies for Autonomous Underwater Vehicles, focusing on maintenance planning, technical data, and lifecycle management, ensuring operational readiness and reliability.

As an Application Support Engineer I, you will resolve software application issues, support customers, document cases, and enhance product quality and efficiency.

As a Support Engineer, you'll resolve complex technical issues, provide mentorship, and document processes while contributing to customer success and support operations for AI-assisted coding tools.

As a Senior Support Engineer, you will tackle complex customer challenges, mentor support engineers, design scalable processes, and bridge communications between customers and engineering teams.

The RTSM Product Support Engineer drives issue resolution, provides Tier 3 support, troubleshoots application issues, analyzes SQL queries, and maintains documentation, collaborating with various teams.

The Application Support Engineer provides day-to-day technical support for financial and administrative systems, troubleshooting, and issue resolution for users, while working on enhancements and collaborating with IT for application deployment.

The Application Support Engineer provides application support for complex technical issues, collaborates on projects, and develops leadership skills. Requires strong programming abilities.

The Developer Support Engineer will diagnose customer issues, implement fixes, and enhance the support engineering function, ensuring efficient resolution for users.

Provide technical support to the workforce across ChromeOS and macOS, manage SaaS tools, enhance IT operations, and ensure secure environments while collaborating with internal teams.

As a Customer Support Operations Engineer, you will implement tools and processes, support internal teams, and enhance customer experience through automation and efficiency improvements.

The Senior Customer Support Engineer troubleshoots, repairs, and maintains laboratory equipment, trains engineers, and ensures customer satisfaction through effective communication and service.

Provide real-time frontline technical support for Fireblocks' SaaS platform, troubleshoot API and production issues, manage cases to resolution, escalate to senior teams, participate in outage war rooms, and maintain thorough documentation while working scheduled shifts covering US time zones.

Provide technical support for GxP-regulated IT systems and laboratory instruments, ensuring compliance, security, and reliability in manufacturing operations.

The Software Support Engineer serves as a key escalation point for unresolved cases, conducts technical analysis, collaborates on debugging, and mentors Frontline Engineers while ensuring customer satisfaction.

The Database Support Engineer will resolve complex PostgreSQL issues, provide proactive advice, collaborate with customers, mentor junior staff, and recommend product improvements.

The Database Support Engineer will resolve complex customer issues, optimize workloads, debug edge functions, mentor junior team members, and improve product quality based on real usage.

As a Database Support Engineer, you'll resolve advanced PostgreSQL issues, provide proactive optimization advice, mentor juniors, and improve product quality through customer interactions.