Top Support Engineer Jobs in Boston, MA

7 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
25-32 Hourly
Entry level
25-32 Hourly
Entry level
Cloud • Information Technology
Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.
Top Skills: APIsAws S3Cloud StorageDnsHTTPLinuxSdksTcp/IpTls
7 Days AgoSaved
Remote
Boston, MA
Senior level
Senior level
Fintech • Financial Services
Owns Bloom Credit’s production support and incident response function, including monitoring, incident coordination, root cause analysis, documentation, metrics, and preventive improvements. Supports client-facing Operations with onboarding, offboarding, and troubleshooting tasks while automating repetitive workflows using scripts. Partners with engineering, operations, and product teams to improve system reliability, reduce support overhead, and strengthen incident response processes.
Top Skills: Ai Agentic ToolsBashDatadogPagerdutyPython
11 Days AgoSaved
Remote
Boston, MA
130K-130K Annually
Senior level
130K-130K Annually
Senior level
Security • Cybersecurity
Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.
Top Skills: Amazon Ec2Amazon EksAmazon RdsAWSDatadogDockerElasticsearchKubernetesLinuxPostgres
5 Days AgoSaved
Hybrid
Boston, MA
90K-114K Annually
Senior level
90K-114K Annually
Senior level
eCommerce • Information Technology • Retail • Software
Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.
Top Skills: APIsCloudflareDatadogGitJIRAMailgunPostgresPostmanSaaSSendgridSmtpSQLWebhooksZendesk
Reposted 4 Days AgoSaved
In-Office
Boston, MA
Junior
Junior
Software
Author and quality-assure AI-driven automations for defined healthcare workflows, execute accurate high-volume automation tasks, provide support, and maintain technical and process documentation. The role also contributes to application and developer-tooling improvements while collaborating remotely with product, engineering, and QA teams through GitHub, Slack, and JIRA. This is a three-month contract with potential extension.
Top Skills: Ai-Driven AutomationsGitJIRASlack
4 Days AgoSaved
In-Office or Remote
Boston, MA
102K-150K Annually
Junior
102K-150K Annually
Junior
Cloud • Security • Software • Cybersecurity
Provides technical support for global customers using Akamai’s cloud and distributed network platform. Diagnoses and resolves cloud, networking, and performance issues; investigates technical problems, proposes preventative solutions, improves support processes and metrics, and collaborates with internal teams to ensure customer success.
Top Skills: CloudDistributed NetworksDnsHttp/SLinux/UnixMonitoring SystemsSsl/TlsTcp/IpTcpdump
Reposted 4 Days AgoSaved
Hybrid
Boston, MA
90K-90K Annually
Mid level
90K-90K Annually
Mid level
Industrial
Provide technical product support and applications engineering for Socomec electrical products: troubleshoot issues, train customers and sales, build demos/tests, update documentation, manage partner integrations, perform site audits and presentations, and improve internal tools and processes.
Top Skills: Email-To-CaseSalesforce
Reposted 4 Days AgoSaved
Hybrid
Boston, MA
80K-80K Annually
Junior
80K-80K Annually
Junior
Industrial
Provide technical support and product recommendations to sales teams, reps, distributors, and customers. Troubleshoot issues, conduct site audits, demos, trainings and presentations, prepare reports and proposals, and collaborate with marketing and product teams. Serve as a product expert for Socomec equipment and ensure compliance with applicable electrical standards.
Top Skills: AnsiConsumer Power ToolsCRMData PlatformsEmail-To-Case Ticketing SystemIecIntegration/Testing SoftwareNecSalesforceUl
5 Days AgoSaved
Hybrid
Boston, MA
60K-65K Annually
Mid level
60K-65K Annually
Mid level
Information Technology • Consulting
Provide front-line technical support for client computer systems, software, and hardware through phone, ticketing, and on-site assistance. Responsibilities include logging, prioritizing, updating, escalating, and resolving ConnectWise support tickets; documenting work; auditing systems; coordinating with third-party providers; and following up with customers. The role requires troubleshooting Windows and Mac systems, customer service, accurate administration, variable-shift availability, and travel to customer offices in the Boston area.
Top Skills: AndroidConnectwiseiOSmacOSMS OfficeWindows 10Windows 7
24 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
95K-161K Annually
Entry level
95K-161K Annually
Entry level
Cloud • Security • Software • Cybersecurity • Automation
Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.
Top Skills: Ai/Llm ToolingBashCi/CdDisa StigFedrampGitGitlab DuoKubernetesLinuxOpenshiftRubyRuby On RailsSelinux
26 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
126K-214K Annually
Senior level
126K-214K Annually
Senior level
Cloud • Security • Software • Cybersecurity • Automation
Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.
Top Skills: BashCi/CdGitlabKubernetesLinuxMvc FrameworksRubyRuby On RailsServerless PlatformsStraceZendesk
Reposted 26 Days AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
101K-152K Annually
Expert/Leader
101K-152K Annually
Expert/Leader
Cloud • Information Technology
The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.
Top Skills: Aws S3Cloud StorageDnsHTTPLinuxTcp/IpTls
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27 Days AgoSaved
Remote
Boston, MA
Senior level
Senior level
Fintech • Financial Services
Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.
Top Skills: BashDatadogPagerdutyPython
Reposted 4 Days AgoSaved
Remote
Boston, MA
246K-394K Annually
Senior level
246K-394K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.
Top Skills: AIDistributed SystemsSoftware Engineering
YesterdaySaved
Remote
Boston, MA
Mid level
Mid level
Artificial Intelligence • Cloud • Information Technology • Consulting
Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.
Top Skills: Api ManagementAWSCRMErpETLJIRAJSONAzureMiddlewareRest ApisServicenowSnaplogicSoa ServicesSQLWmsXML
13 Days AgoSaved
In-Office
Boston, MA
Entry level
Entry level
Hardware • Healthtech • Biotech • Manufacturing
Provide technical support to worldwide clients and partners for Delsys EMG hardware and software. Responsibilities include managing support tickets, interpreting time-series data, troubleshooting hardware, validating software license requests, training customers, managing demo and loan inventory, testing products, and creating technical support documentation.
Top Skills: Delsys HardwareDelsys SoftwareEmg TechnologyTime-Series Data Analysis
4 Days AgoSaved
Remote
Boston, MA
Senior level
Senior level
Cloud • Information Technology • Consulting
Provides L3/L4 operational support and engineering for Citrix and Azure Virtual Desktop environments. Responsibilities include troubleshooting, platform administration, endpoint and identity management, patching, monitoring, disaster recovery, automation with Infrastructure as Code, performance and cost optimization, client advisory, documentation, incident response, and mentoring. The role supports multiple enterprise customer environments while improving reliability, security, governance, and service delivery.
Top Skills: Active DirectoryAnsibleAzure Resource ManagerAzure Virtual DesktopAzure Virtual NetworkingCitrix CloudCitrix DirectorCitrix GatewayCitrix PolicyCitrix StudioCitrix Virtual Apps And DesktopsGroup PolicyIgelImprivataNerdio Manager For EnterpriseNetscalerPackerPowershellRemedyServicenowStratodeskTerraformUnicon
4 Days AgoSaved
Remote
Boston, MA
90K-110K Annually
Mid level
90K-110K Annually
Mid level
Artificial Intelligence • Fitness • Healthtech • Mobile • Software
Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.
Top Skills: Amazon AthenaAmazon S3Amazon SqsAWSJSONKibanaKubernetesMongoDBPythonScalaSQLYaml
4 Days AgoSaved
Remote
Boston, MA
115K-150K Annually
Mid level
115K-150K Annually
Mid level
Software
Provides technical support for enterprise AI infrastructure customers, debugging code, APIs, logs, and upstream provider issues. Creates reproductions, assesses business impact, coordinates incident resolution, supports account reviews, communicates during outages, documents solutions, and feeds customer insights to Product and Engineering. The role requires 3–5+ years in external-facing B2B SaaS or API support, programming knowledge, observability tools, and SQL proficiency.
Top Skills: Bearer TokensCloudflare LogsCurlDatadogGcp Cloud LoggingGoGrafanaHTTPJavaLarge Language ModelsOauthPostmanPythonRestful ApisServer-Sent EventsSlackSQLTypescriptZendesk
20 Days AgoSaved
Hybrid
Boston, MA
67K-124K Annually
Junior
67K-124K Annually
Junior
Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
Provides Level 2 technical support for autonomous mobile robot systems by triaging Zendesk and Jira issues, diagnosing hardware and deployment problems, coordinating with customers, site teams, and engineering, documenting resolutions, and improving troubleshooting resources. The role supports international sites and contributes feedback on recurring issues and product improvements.
Top Skills: Amr SystemsJIRARobotics HardwareZendesk
Reposted 5 Days AgoSaved
Remote
Boston, MA
Junior
Junior
Cloud • Information Technology • Consulting • Cybersecurity
Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.
Top Skills: AristaBgpCcieCcnpCpeDellEvpnFirewallsIs-IsJuniperL2VpnL3VpnLoad BalancersMplsNokiaNtuOspfRoutersSrteSwitchesTcp/IpVxlan
6 Days AgoSaved
Remote
Boston, MA
Senior level
Senior level
Artificial Intelligence • Cloud • Information Technology • Cybersecurity
Provides Tier 3 technical escalation for complex API, integration, authentication, schema, and data-flow issues in enterprise federal and DoD-aligned environments. Responsibilities include incident triage, log analysis, root-cause investigation, API specification validation, testing, documentation, change control participation, monitoring improvements, and collaboration with development, cloud, cybersecurity, and integration teams.
Top Skills: Api GatewaysApplication ServersAws GovcloudJSONJwtMessage BrokersMiddlewareOauth2OpenapiRest ApisSAMLSwagger
6 Days AgoSaved
Remote
Boston, MA
Senior level
Senior level
Software
Serves as an escalation resource for complex platform support issues, conducting root-cause analysis through database, log, and system diagnostics. Manages technical bug backlogs, monitoring and alerting platforms, access administration, runbooks, and support tooling. Partners with Engineering and customer experience teams on critical cases, escalation criteria, process improvements, automation, and platform reliability. Provides technical mentorship and participates in on-call support for high-priority incidents.
Top Skills: ConfluenceDebugviewElkFiddlerGrafanaHrisKeycloakLinuxMicrosoft Sql ServerProcess MonitorSaaSSalesforceService-Oriented ArchitectureSite24X7SQLWindowsWireshark
20 Days AgoSaved
In-Office
Boston, MA
85K-100K Annually
Entry level
85K-100K Annually
Entry level
Software • Analytics • Semiconductor
Supports semiconductor automated test equipment in an engineering laboratory through hands-on hardware and software troubleshooting. Diagnoses RF, analog, and digital tester issues, analyzes measurement discrepancies, researches schematics and documentation, maintains spare-parts inventory, processes service tickets, and collaborates with engineering and technical support teams to reproduce and resolve customer issues. The role requires electronic test equipment experience and offers a path toward field service support.
Top Skills: Analog CircuitsAutomated Test Equipment (Ate)Digital CircuitsLinuxRf Test EquipmentSemiconductor Testers
11 Days AgoSaved
Remote
Boston, MA
109K-153K Annually
Senior level
109K-153K Annually
Senior level
Cybersecurity
Provides advanced internal IT support across identity, devices, software, SaaS, and workplace applications. The role resolves complex employee technology issues, manages support workflows, builds AI-assisted automations and self-service resources, analyzes support metrics, and improves onboarding, access, device, and software processes. It also coordinates with security, infrastructure, endpoint, identity, and enterprise systems teams while supporting distributed employees across time zones.
Top Skills: AIAPIsAutomationConsoleEndpoint ManagementIdentity And Access ManagementKnowledge BasesMachine LearningSaaSScriptingService CatalogsTicketing SystemsTinesWorkato
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