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Top Support Engineer Jobs in Boston, MA

20 Hours Ago
Boston, MA
Hybrid
1,100 Employees
Entry level
1,100 Employees
Entry level
Fintech • Information Technology • Insurance • Software
The IT Support Engineer will serve as an escalation point for the Service Desk, mentor the team, and support office users across multiple locations. Responsibilities include automating processes, managing projects, developing documentation, and collaborating on problem resolution while supporting a complex tech environment.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+63 More
22 Hours Ago
Boston, MA
Remote
Hybrid
100 Employees
Mid level
100 Employees
Mid level
Artificial Intelligence • Cloud • Machine Learning • Software
As a Support Engineer - Tier 1 at mabl, you will research and troubleshoot customer issues, ensuring resolution and improving customer success processes. This role involves working cross-functionally to enhance the customer experience, utilizing your knowledge of QA/Automation and web applications.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+37 More
13 Days Ago
Boston, MA
Hybrid
430 Employees
Junior
430 Employees
Junior
eCommerce • Information Technology • Marketing Tech • Software
The Support Engineer will collaborate with various teams to address technical customer issues, deliver support experiences, analyze logs and configurations to identify root causes, enhance technical documentation, and contribute to team growth through workshops and tooling.
Top Benefits:
401-K Matching
Company Outings
Dedicated Diversity Inclusion Staff
+30 More
15 Days Ago
Boston, MA
310 Employees
Entry level
310 Employees
Entry level
Enterprise Web • Hardware • Internet of Things • Software
The Product Support Engineer serves as the primary contact for customers, providing support and resolving technical issues, educating them about product features, and contributing to internal support processes. This role involves collaborating with cross-functional teams to ensure customer satisfaction and continuous improvement of support tools.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+53 More
19 Hours Ago
Boston, MA
Remote
75 Employees
Mid level
75 Employees
Mid level
Artificial Intelligence • Software • Database
As a Technical Support Engineer at Flatfile, you will handle customer inquiries related to technical issues, particularly with APIs and SDKs. Your role includes troubleshooting complex problems, creating reusable code examples, collaborating with the engineering team, and documenting issues in the knowledge base. You will also provide technical mentorship to ensure high-quality support delivery.
Top Benefits:
401-K
401-K Matching
Company Equity
+35 More
5 Days Ago
Boston, MA
800 Employees
Senior level
800 Employees
Senior level
eCommerce • Information Technology • Retail • Software • Consulting
As a Senior Technical Support Engineer, you'll be a technical expert and advisor, responsible for mastering Mirakl's platform, maintaining client relationships, driving process improvements, solving complex technical problems, proactively monitoring systems, and ensuring seamless collaboration between teams.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+36 More
5 Days Ago
Boston, MA
Hybrid
5,000 Employees
77K-103K Annually
Entry level
5,000 Employees
77K-103K Annually
Entry level
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Technical Support Engineer at Datadog, you will respond to client requests, educate them about the platform, reproduce issues in integrations, and create documentation. You will also engage in product conversations based on client needs and problems.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+63 More
6 Days Ago
Boston, MA
Hybrid
5,000 Employees
55K-77K Annually
Entry level
5,000 Employees
55K-77K Annually
Entry level
Artificial Intelligence • Cloud • Software • Cybersecurity
The Technical Support Engineer will engage with customers through various channels to resolve technical support issues, educate clients on the use of the Datadog platform, and lead product demos. They will become specialists in specific product areas and participate in product discussions based on client feedback.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+63 More

Featured Jobs

6 Days Ago
Boston, MA
Hybrid
5,000 Employees
70K-96K Annually
Entry level
5,000 Employees
70K-96K Annually
Entry level
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Technical Support Engineer 2, you will respond to client requests, educate users on Datadog's platform, troubleshoot issues involving numerous integrations, and document solutions. A client-centric approach is essential as you'll gather insights to drive product discussions and improve services.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+63 More
6 Days Ago
Boston, MA
Hybrid
5,000 Employees
Entry level
5,000 Employees
Entry level
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Technical Support Engineer at Datadog, you will engage with clients to resolve technical issues, educate users on product functionalities, and provide product demos. You will participate in product conversations based on client feedback and receive mentorship throughout your onboarding. The role encourages continuous learning and requires effective communication skills.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+63 More
12 Days Ago
Boston, MA
Remote
400 Employees
Senior level
400 Employees
Senior level
Cloud • Information Technology
The Senior Technical Support Engineer at Wasabi will provide leadership in resolving complex customer issues related to cloud storage, support client integration with Wasabi Cloud Storage, and collaborate with various internal teams to enhance service. They will also conduct deep dives for root cause analysis and performance metrics improvement.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+25 More
15 Days Ago
Boston, MA
420 Employees
Mid level
420 Employees
Mid level
3D Printing • Artificial Intelligence • Hardware • Robotics • Software
The Field Technical Support Engineer II will provide exceptional technical support to resellers and customers, troubleshoot and resolve technical issues, conduct on-site maintenance, and deliver training to partners & end-users, while traveling domestically and internationally. They will collaborate with other teams to improve customer experience and technical documentation.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+37 More
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