Top Support Engineer Jobs in Boston, MA

The IT Support Engineer will serve as an escalation point for the Service Desk, mentor the team, and support office users across multiple locations. Responsibilities include automating processes, managing projects, developing documentation, and collaborating on problem resolution while supporting a complex tech environment.

As a Support Engineer - Tier 1 at mabl, you will research and troubleshoot customer issues, ensuring resolution and improving customer success processes. This role involves working cross-functionally to enhance the customer experience, utilizing your knowledge of QA/Automation and web applications.

The Support Engineer will collaborate with various teams to address technical customer issues, deliver support experiences, analyze logs and configurations to identify root causes, enhance technical documentation, and contribute to team growth through workshops and tooling.

The Product Support Engineer serves as the primary contact for customers, providing support and resolving technical issues, educating them about product features, and contributing to internal support processes. This role involves collaborating with cross-functional teams to ensure customer satisfaction and continuous improvement of support tools.

As a Technical Support Engineer at Flatfile, you will handle customer inquiries related to technical issues, particularly with APIs and SDKs. Your role includes troubleshooting complex problems, creating reusable code examples, collaborating with the engineering team, and documenting issues in the knowledge base. You will also provide technical mentorship to ensure high-quality support delivery.

As a Senior Technical Support Engineer, you'll be a technical expert and advisor, responsible for mastering Mirakl's platform, maintaining client relationships, driving process improvements, solving complex technical problems, proactively monitoring systems, and ensuring seamless collaboration between teams.

As a Technical Support Engineer at Datadog, you will respond to client requests, educate them about the platform, reproduce issues in integrations, and create documentation. You will also engage in product conversations based on client needs and problems.

The Technical Support Engineer will engage with customers through various channels to resolve technical support issues, educate clients on the use of the Datadog platform, and lead product demos. They will become specialists in specific product areas and participate in product discussions based on client feedback.