Top Support Engineer Jobs in Boston, MA

The Region Support Engineer provides technical support to market teams, trains Field Engineers, and engages in preventive measures to improve system performance and customer satisfaction.

The Support Engineer acts as a key link between IT support and engineering, investigating complex issues, developing fixes, and improving application functionality in a clinical environment.

Support sustainment and backend administration of applications/services, perform migrations and testing in cloud/VDI environments, fix migration defects, coordinate testing with functional owners, manage Agile/Scrum artifacts and JIRA, report and resolve infrastructure/application issues.

Provide remote support for mission-critical SAP applications, troubleshoot payroll and time management issues, and implement change requests.

The Deployment Engineer will manage the full deployment lifecycle for retail locations, coordinate installations, troubleshoot issues, and develop automation tools to enhance deployment efficiency.

The Senior Customer Support Engineer will resolve customer issues, collaborate with various teams, and mentor new engineers while managing feedback and documentation.

Provide Tier 1 product support as first point of contact for customers via calls and tickets. Triage, troubleshoot Windows/Mac and mobile issues, analyze logs, escalate to internal teams, monitor trends, and recommend process improvements to enhance customer experience.

Provide Tier 2/3 operational support for Oracle EBS environments on OCI, ensuring system performance, security, and compliance while handling various operational tasks and collaborations.

The Junior Developer Support Engineer assists customers with technical issues related to Algolia's products, providing solutions via support channels and collaborating with support, product, and engineering teams.

In this role, you will manage technical support for Microblink Products, assist customers with implementation, escalate issues, and analyze support trends to enhance product performance.

The App Dev & Support Engineer III is responsible for designing, coding, and documenting Java applications, collaborating in Agile environments, and driving independent projects while mentoring junior developers.

Provide US-timezone support for customers and community, clear ticket queues, build templates, automations, and docs, surface product pain points with data, and collaborate with engineering and product to reduce recurring issues.

The Senior Designated Support Engineer will provide technical assistance for NiCE products, troubleshoot connectivity issues, communicate solutions to customers, and work on technical tickets with various providers.

The Support Engineer resolves technical issues, integrates systems, and ensures customer satisfaction while collaborating with various teams.

The Senior Support Engineer resolves technical issues for customers, manages data quality, and collaborates with engineering and sales to ensure customer satisfaction.

Provide developer support for Supabase, handling cases from billing to implementation questions, while collaborating with engineering teams and improving support efficiency.

Provide developer support, triage cases, monitor feedback, improve support tools, and assist technical customers with Supabase services.

Responsible for managing customer technical health, support assistance, training, feature deployment, and building customer relationships to enhance platform usage.

The Staff Product Support Engineer will design, optimize, and manage Hadoop and Spark applications, solve data challenges, and ensure operational stability in a 24/7 environment.

The System NPI Support Engineer will integrate and test 5G features, support fault investigations, collect logs, and analyze/testing related functional requirements.

The App Dev & Support Engineer II designs, develops, and debugs software applications, transforms business requirements, and supports system documentation and maintenance.

The Product Support Engineer ensures stability and usability of NexusOne, diagnosing issues, supporting customers, and collaborating with teams to enhance the platform.

The role involves providing technical support for UAS systems, focusing on network diagnostics, integration troubleshooting, and optimizing customer experiences with Skydio products.

The role involves leading the design, development, and implementation of solutions within Microsoft Dynamics 365, managing projects, mentoring developers, and resolving technical issues.

The RTSM Product Support Engineer drives issue resolution, provides Tier 3 support, troubleshoots application issues, analyzes SQL queries, and maintains documentation, collaborating with various teams.