Provide technical support to worldwide clients and partners for Delsys EMG hardware and software. Responsibilities include managing support tickets, interpreting time-series data, troubleshooting hardware, validating software license requests, training customers, managing demo and loan inventory, testing products, and creating technical support documentation.
Delsys, a leader in advanced wearable device technology,
offers an exceptional career opportunity to join our client support team. This
new role will be crucial in providing technical support and assistance to our clients
and partners worldwide. This role is integral to our mission of improving
health outcomes by delivering cutting-edge solutions in movement sciences,
engineering and neurophysiology.
Join us in shaping the future of EMG technology and
supporting our clients’ success.
Key Responsibilities
As a Product Support Engineer, you will play a pivotal
role in our organization through the following responsibilities:
- Maintain
individual ticket queue and serve as the primary point of contact for
client communication
- Interpret
time-series data to support clients
- Identify
potential hardware issues raised by clients.
- Validate
clients’ requests to license Delsys software.
- Provide
comprehensive training for clients on Delsys hardware and software.
- Manage
demo & loan stock, ensuring availability and functionality.
- Perform
software and hardware testing to ensure optimal performance.
- Use
technical knowledge to generate support guides and documents for customer
consumption.
Requirements
Desired Experience and Skills
- Bachelor’s
degree in Biomedical Engineering, Kinesiology, Exercise Science or a
related field.
- Proven
experience in a technical support role, preferably in the academic,
healthcare or medical device industry.
- Strong
analytical skills with the ability to interpret time-series data.
- Excellent
communication and interpersonal skills.
- Excellent
problem-solving & deduction skills
- Proficiency
in providing software and hardware training.
Benefits
What We Offer
- A
stimulating environment where your contributions are valued and make a
tangible impact.
- The
opportunity to work with cutting-edge technology in the field of human
movement sciences, engineering, and neurophysiology.
- A
supportive team that values collaboration and innovation.
- Competitive
compensation, travel opportunities and
upwards mobility within the company.
- A benefit package including:
- Health Insurance
- Long Term Disability Insurance
- Life Insurance
- Matching 401k Plan & Profit Sharing
- End of Year Bonus (Company performance dependent)
- 18 Days PTO
- 10 Federal Holidays
Delsys, Inc. Natick, Massachusetts, USA Office
Natick, MA, United States
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