Top Business Analyst Jobs in Boston, MA

Creates and maintains project management templates and SOPs, audits portfolio deliverables for quality and standards compliance, supports solution reviews and testing, validates requirements, and improves delivery processes. Coaches project managers and technical leaders on project management best practices across Waterfall, Agile, SAFe, and Scrum methodologies. Requires enterprise PMO experience and proficiency with Clarity, Power BI, SharePoint, and Atlassian Tools.

The SI Business Analyst will drive integration between business needs and technical delivery, focusing on insurance and healthcare systems. Responsibilities include capturing requirements, performing gap analysis, designing workflows, and leading cross-functional teams to optimize system performance and support digital transformation initiatives.

Own weekly and monthly performance reporting, KPI analysis, forecasting model maintenance, ad hoc business analyses, Tableau dashboards, and planning support. The role also supports change management and cross-functional projects, expanding toward ownership of strategic analysis, scenario planning, stakeholder presentations, and project management.

Partner with stakeholders to gather and document data requirements, translate needs into user stories and technical specs, perform SQL-based data analysis, source-to-target mapping, and validation, support data quality, lineage, and monitoring, serve as primary requirements contact, contribute to Agile ceremonies, assist change management and rollout, and maintain operational and client documentation.

Support Business Banking with analytics, reporting, dashboards, and automation to drive deposit acquisition, onboarding, funded balance growth, and retention. Produce forecasting and pipeline reporting, provide deposit strategy and profitability insights, enable go-to-market and campaign analysis, and standardize onboarding and data processes to improve efficiency and data quality.

Partner with U100 sales to drive small-business growth by delivering analysis, reports, dashboards, and strategic sales support. Recommend process improvements, correct operational errors, lead projects, train sales on platforms, and support renewals and financial/contract evaluations.

Analyzes and improves quote-to-cash financial systems by gathering requirements, documenting processes and system designs, collaborating with engineering and finance teams, supporting implementation, coordinating QA and user acceptance testing, and ensuring compliance with accounting controls, audit requirements, and SOX regulations.

Lead the vision, design, and development of customer-facing business intelligence dashboards and analytics solutions. Partner with clients and internal stakeholders to demonstrate product value, revenue, retention, and performance. Collaborate with product and engineering teams to deliver secure, scalable reporting experiences while contributing to cross-functional projects, data analysis, and stakeholder presentations.

The Senior Business Systems Analyst connects customer care operations with engineering and Salesforce development. Responsibilities include mapping workflows, translating business needs into technical specifications, leading QA and UAT, building dashboards and metrics, analyzing root causes, managing cross-functional dependencies, and identifying system optimization opportunities. The role requires enterprise systems integration experience, SQL proficiency, Agile/SDLC knowledge, and familiarity with customer care operations.

The Analyst IV is responsible for delivering scalable, secure POS and Payments technology solutions, leading design and integration, and ensuring system performance along with troubleshooting support.

Provides application and technical support for business systems and JDE users. Assists with point-of-sale, point-solution, and JDE implementations, upgrades, patches, testing, documentation, and process improvement. Supports subsidiary companies through travel, scheduled on-call coverage, and technical emergency response. Requires knowledge of business systems and processes, strong communication and team-building skills, and a bachelor’s degree in business, computer science, management information systems, or a related field.

Develop business intelligence and revenue reporting tools, automate Finance reporting processes, perform ad hoc and quantitative analyses, and translate complex data into actionable insights. The analyst will support company initiatives, present findings to technical and non-technical stakeholders, and provide decision-making guidance across the organization.

Own end-to-end business systems analysis for Salesforce CPQ, Revenue Cloud, and the Quote-to-Cash ecosystem. Gather requirements, define processes, conduct fit-gap analysis, design scalable solutions, plan and execute testing, document workflows, train users, and provide post-launch support. Analyze data, assess downstream impacts, facilitate Agile ceremonies, and use AI tools and Salesforce AI capabilities to accelerate delivery and improve seller and partner experiences.

Partner with cross-functional teams to manage requirements, roadmaps, and SDLC for enterprise applications. Produce requirements, process diagrams, QA/UAT, perform system configuration/integrations, and deliver ERP/WMS/CRM improvements that boost efficiency and customer experience. Collaborate with vendors, 3PLs, and use AI tools to accelerate delivery.

Lead Salesforce Lead-to-Order transformation initiatives across sales, AI, and mobile experiences. Gather requirements, design processes and solutions, prioritize AI use cases, manage functional backlogs, evaluate build-versus-buy options, and oversee testing, training, documentation, adoption, and continuous enhancements. Partner with Sales, Finance, Legal, Data, and Platform teams to deliver compliant, measurable capabilities that improve seller productivity and trust in AI-enabled workflows.

Lead CS&R business operations: manage vendor relationships, run performance scorecards and metrics reporting, craft executive presentations and dashboards, coordinate meetings and budgets, support tools and onboarding, and independently deliver special projects to improve productivity and team engagement.

The Senior Business Systems Analyst will leverage ServiceNow for automation, aligning solutions with business needs, enhancing user experience and driving AI-assisted solutions.

Lead requirements development, workflow analysis, system integration, issue resolution, and end-to-end testing across healthcare claims, eligibility, provider data, member services, and financial systems. Coordinate technical teams, operational subject matter experts, vendors, QA testers, and government stakeholders to ensure accurate data flows, system interoperability, operational readiness, HIPAA compliance, and successful transition-in activities.

Lead requirements elicitation and workflow documentation for eligibility, claims, provider management, member services, and payment systems. Collaborate with technical teams, operations, vendors, testers, and government stakeholders to align requirements with healthcare mission needs. Validate workflow logic, support testing, maintain requirements traceability, resolve operational issues, and analyze system integrations while ensuring secure handling of PHI and PII.

Supports modernization of a mission-critical court case management system by eliciting and decomposing requirements, managing user stories and acceptance criteria, facilitating Agile collaboration, and supporting testing. Conducts process and workflow analysis, develops wireframes and process models, performs user research and usability testing, maintains technical documentation, and delivers briefings to technical and non-technical stakeholders.

Serve as a client-facing Salesforce Business Analyst supporting implementation projects. Gather and document requirements, facilitate workshops, create user stories and functional specifications, manage product backlogs, define acceptance criteria, and support integrations. Collaborate with configurators, developers, project managers, and stakeholders throughout delivery. Produce process documentation, training materials, and status reports while escalating risks and issues. Apply approved AI tools responsibly to improve client solutions and internal processes.

Supports an enterprise Salesforce environment used by multiple government agencies. Leads discovery sessions, gathers requirements, identifies platform enhancements, partners with architects and developers, and supports quality assurance, releases, regression testing, and O&M activities. Leads Salesforce administrators and developers, manages workloads and SLAs, coordinates stakeholders, serves as the primary customer liaison, and creates business requirements, process maps, training materials, implementation plans, and other project documentation.

Translates business needs into technical requirements, leads stakeholder discovery, creates user stories and process documentation, performs impact analysis, and manages requirements across the SDLC. Partners with Product, Engineering, QA, and business teams to support software delivery, integrations, UAT, releases, reporting, and process improvements. Uses advanced SQL and data analysis to validate requirements and inform decisions. Requires fluent English and Spanish communication.

Lead HCM/payroll implementations for public sector clients: gather requirements, run workshops, design/configure systems, write user stories, support testing/reconciliation, mentor analysts, deliver documentation and presentations, and support proposals and client relationships using Agile methods.

Manages post-award financial administration for grants, contracts, and clinical trials. Responsibilities include award setup, transaction processing, compliance reviews, invoicing, cash management, collections, journal entries, financial reporting, audits, and project closeout. Analyzes financial results, resolves discrepancies, ensures compliance with GAAP, Uniform Guidance, sponsor requirements, and institutional policies, and supports accurate and timely reporting.