Top Business Analyst Jobs in Boston, MA

Business Analyst responsible for aligning business objectives with ServiceNow capabilities. Gathers and documents requirements, creates user stories and acceptance criteria, supports platform configuration, conducts gap analyses, facilitates solution design and UAT, and assists with Agile ceremonies and backlog management. The role requires collaboration across stakeholders, developers, architects, and delivery teams in a federal IT environment, with emphasis on ServiceNow modules, workflow optimization, data modeling, compliance, and enterprise implementations.

Leads the Managed Services analytics roadmap, KPI governance, Power BI dashboard strategy, reporting automation, and AI-augmented metrics services on InterSystems IRIS. Provides technical leadership in SQL, ObjectScript, APIs, data models, interoperability, query optimization, and application performance. Establishes data-quality and reporting standards, develops predictive analytics, mentors analysts and engineers, investigates complex issues, and advises senior leadership on operational performance, risks, and investment priorities.

Leads IT solutions for supply chain demand planning, including BlueYonder implementation, system integration, configuration, enhancements, testing, and technical specifications. Translates business requirements into solutions, coordinates vendors and development teams, manages project budgets, and supports transformational SCM initiatives. Provides technical leadership, mentors colleagues, and collaborates across SAP, order management, commerce, scheduling, reporting, and finance functions using Agile and Waterfall methodologies.

Partners with Customer Success leadership to identify trends, risks, opportunities, and performance gaps. Defines KPI frameworks, governance standards, and measurement strategies; conducts root-cause and trend analyses; translates business questions into analytical solutions; and develops executive-ready insights and recommendations. Supports Power BI dashboard design and enhancements while providing consulting and analytical guidance to senior stakeholders.

Designs and delivers AI-enabled and automation-driven workforce productivity solutions. Partners with business leaders to identify opportunities, translate needs into requirements and workflows, build prototypes and production solutions, establish success measures, and implement responsible AI governance. Uses enterprise AI and automation platforms to improve productivity, operations, quality, service delivery, and revenue outcomes. Requires independent cross-functional collaboration, strong business judgment, solution design expertise, and experience with AI architecture, workflow automation, and organizational adoption.

Supports CX Operations through business analysis, process optimization, project management, requirements gathering, performance reporting, dashboard development, and custom analysis. The role translates operational needs into business requirements, validates solutions, analyzes appraiser and broker coverage, develops business justifications, and communicates insights and recommendations to leadership. It manages multiple initiatives, supports system enhancement requests, and partners cross-functionally with finance, sales, product, and operations teams.

Senior Business Analyst leading requirements discovery, solution design, stakeholder alignment, and troubleshooting for Adobe Experience Manager and enterprise design systems. The role translates business objectives into scalable web and mobile experiences, documents functional and accessibility requirements, supports publishing workflows, facilitates Agile ceremonies, and coordinates Marketing, Design, Engineering, QA, Accessibility, and Product teams.

Supports and scales Membership Services technology and operations by translating business needs into system solutions, improving workflows, automation, data accuracy, security, and customer experience. Leads projects involving case management, CTI, self-service, customer experience, and order fulfillment. Owns user acceptance testing, training, documentation, and change management; prototypes AI-powered workflows and mentors other business systems analysts.

The Senior Business Analyst partners with Platform Engineering to measure the business impact of infrastructure, identity, authentication, and security initiatives. Responsibilities include analyzing conversion, engagement, retention, and purchase funnels; designing experiments; assessing security and member-experience tradeoffs; analyzing gross margin, COGS, and cloud hosting costs; building dashboards and reports; and presenting actionable insights to stakeholders and senior leadership.

Supports the scaling of WHOOP’s wholesale and B2B operations by improving ERP, inventory, fulfillment, logistics, procurement, manufacturing, and reporting systems. Partners with cross-functional teams and external vendors to translate business needs into technical solutions, integrations, and process improvements. Leads initiatives from requirements through implementation, testing, training, and support while mentoring other business systems analysts and leveraging AI tools to improve efficiency.

Analyze growth marketing campaign performance, develop dashboards, translate media and conversion data into actionable insights, and support experimentation and measurement. Partner with marketers and Data Science to apply attribution, marketing mix modeling, and forecasts. Inform budget allocation, pacing, KPI definition, and growth planning while communicating recommendations to technical and non-technical stakeholders.

The SI Business Analyst will drive integration between business needs and technical delivery, focusing on insurance and healthcare systems. Responsibilities include capturing requirements, performing gap analysis, designing workflows, and leading cross-functional teams to optimize system performance and support digital transformation initiatives.

Gathers and translates business requirements into functional specifications for ServiceNow solutions. Supports module design, implementation, integrations, vendor evaluations, feasibility assessments, project tracking, resource coordination, business readiness, communications, change management, and workflow improvements across enterprise portfolios.

Analyze business data, build and maintain business models, provide actionable insights and reports, collaborate with cross-functional teams, monitor performance, and recommend efficiency improvements to support strategic decision-making.

Lead fraud analytics for application fraud detection: identify emerging patterns, design and test real-time defenses, balance risk and customer experience, build dashboards and metrics, and collaborate with Operations, Product, Data Science, and Engineering to reduce fraud losses and improve cardholder experience.

Transform data into actionable insights by building dashboards, reports, and visualizations. Partner with cross-functional teams and data engineering to ensure data quality, lineage, and AI-ready metadata. Audit datasets, define monitoring rules, document data dictionaries, pilot AI-assisted BI tools, and apply hypothesis-driven analysis to surface insights that inform business decisions.

Analyzes IT business processes, identifies workflow improvements, manages operational incidents, documents requirements and procedures, supports user acceptance testing, and collaborates with technical and business stakeholders. The role performs root-cause analysis, develops functional specifications, supports IT projects, ensures alignment with business requirements, and mentors junior analysts on business analysis practices.

The Business Analyst gathers and documents requirements, analyzes business processes and data, develops functional specifications and business cases, and recommends improvements. The role facilitates stakeholder workshops, collaborates with developers and project managers, supports project planning and reporting, conducts user acceptance testing, creates training materials, and helps ensure information systems meet business, accessibility, security, and compliance needs.

Supports Appian software development for DISA by analyzing user stories, documenting requirements and acceptance criteria, leading Agile ceremonies, coordinating testing, training stakeholders, and maintaining process and user documentation.

Own analytics, modeling, reporting, and recommendations for portfolio management. Design underwriting and pricing for multicard and line-extension strategies, test rewards upgrades and purchase incentives to boost engagement, and partner with risk, data science, and engineering to operationalize strategies and defend recommendations to stakeholders.

The Principal Business Analyst will lead initiatives to optimize underwriting and acquisition strategies, leveraging data analysis and collaborating with cross-functional teams to improve profitability and credit risk.

Designs and implements analytical and systems solutions to support CLO operations. Works with stakeholders to automate processes, analyze data, build database-driven reporting, and deliver solutions using SQL, VBA/VBS, and Python. Manages multiple priorities and drives projects from concept through implementation with minimal oversight.

Develops and supports business intelligence solutions for a healthcare organization using Epic Cogito, Workday, Symplr, Qlik, and related tools. Creates reports, extracts, visualizations, KPIs, and data models; validates data; resolves anomalies; and advises clinical, administrative, and business users. The role also supports data architecture strategy, analytics tool improvements, data quality, and actionable operational insights while collaborating with organizational leadership and end users.

Six-month internship supporting business analysis, reporting, business intelligence, market research, and marketing initiatives across APAC. Responsibilities include analyzing data, developing Power BI dashboards and reports, preparing presentations for senior stakeholders, tracking marketing performance, conducting market research, and collaborating on strategic projects. The role suits a business, marketing, or analytics student with strong analytical, communication, organizational, and presentation skills.

Senior Agile Business Analyst supporting a federal case management modernization program. Responsibilities include backlog decomposition, requirements elicitation, user story development, process mapping, customer journey mapping, acceptance criteria, validation, risk management, Agile ceremonies, and collaboration with Product Owners, architects, testers, developers, and court stakeholders. The role also supports testing, business process re-engineering, technical documentation, cloud solution implementation, and continuous process improvement.