Top Business Analyst Jobs in Boston, MA

Build and support enterprise Amazon Connect contact center solutions using AWS, conversational AI, serverless architectures, and full-stack tooling. Responsibilities include developing AI agents and contact flows, implementing integrations and analytics, authoring infrastructure as code, building CI/CD and automated tests, monitoring production systems, supporting platform migrations, ensuring security and accessibility, collaborating directly with customers, and mentoring engineers.

Analyzes healthcare revenue cycle workflows, business requirements, operational and financial data, and process gaps across billing, coding, claims, payment posting, and accounts receivable. Documents current and future-state processes, translates business needs into system and reporting requirements, supports implementations and testing, investigates operational issues, and tracks improvement initiatives while collaborating with RCM teams, clients, project teams, and stakeholders.

Conduct client interviews and process analysis to identify legal workflow automation opportunities. Create process maps, requirements, solution designs, and documentation; configure and test no-code or low-code workflows; troubleshoot and support CLM and legal AI tools. Facilitate workshops, presentations, and problem solving while managing project scope, timelines, budgets, reporting, and client delivery. Collaborate with legal, engineering, and development teams to improve enterprise legal operations.

Analyze business data, build and maintain business models, provide actionable insights and reports, collaborate with cross-functional teams, monitor performance, and recommend efficiency improvements to support strategic decision-making.

Lead Salesforce Lead-to-Order transformation initiatives across sales, AI, and mobile experiences. Gather requirements, design processes and solutions, prioritize AI use cases, manage functional backlogs, evaluate build-versus-buy options, and oversee testing, training, documentation, adoption, and continuous enhancements. Partner with Sales, Finance, Legal, Data, and Platform teams to deliver compliant, measurable capabilities that improve seller productivity and trust in AI-enabled workflows.

Lead CS&R business operations: manage vendor relationships, run performance scorecards and metrics reporting, craft executive presentations and dashboards, coordinate meetings and budgets, support tools and onboarding, and independently deliver special projects to improve productivity and team engagement.

Supports modernization of a mission-critical court case management system by eliciting and decomposing requirements, managing user stories and acceptance criteria, facilitating Agile collaboration, and supporting testing. Conducts process and workflow analysis, develops wireframes and process models, performs user research and usability testing, maintains technical documentation, and delivers briefings to technical and non-technical stakeholders.

Serve as a client-facing Salesforce Business Analyst supporting implementation projects. Gather and document requirements, facilitate workshops, create user stories and functional specifications, manage product backlogs, define acceptance criteria, and support integrations. Collaborate with configurators, developers, project managers, and stakeholders throughout delivery. Produce process documentation, training materials, and status reports while escalating risks and issues. Apply approved AI tools responsibly to improve client solutions and internal processes.

Supports an enterprise Salesforce environment used by multiple government agencies. Leads discovery sessions, gathers requirements, identifies platform enhancements, partners with architects and developers, and supports quality assurance, releases, regression testing, and O&M activities. Leads Salesforce administrators and developers, manages workloads and SLAs, coordinates stakeholders, serves as the primary customer liaison, and creates business requirements, process maps, training materials, implementation plans, and other project documentation.

Lead HCM/payroll implementations for public sector clients: gather requirements, run workshops, design/configure systems, write user stories, support testing/reconciliation, mentor analysts, deliver documentation and presentations, and support proposals and client relationships using Agile methods.

Manages post-award financial administration for grants, contracts, and clinical trials. Responsibilities include award setup, transaction processing, compliance reviews, invoicing, cash management, collections, journal entries, financial reporting, audits, and project closeout. Analyzes financial results, resolves discrepancies, ensures compliance with GAAP, Uniform Guidance, sponsor requirements, and institutional policies, and supports accurate and timely reporting.

Serves as the liaison between Data Operations and business teams by receiving, documenting, triaging, and analyzing file-related data issues. Determines impact and severity, validates root causes with technical teams, maintains an issue dashboard, communicates proactive status updates, documents resolutions, and identifies recurring problems for process improvement. Requires strong analytical, organizational, and communication skills, with healthcare or pharmacy benefit management experience preferred.

Own data partner specification negotiations, data mapping, Ascend platform configuration, and internal QA across multiple implementations. Review file specifications, normalize schemas, validate test files, document data dictionaries, and route non-standard requests to Product or Customer Engineering. Coordinate with delivery and engagement teams on UAT, defects, readiness, and capacity constraints. Develop repeatable QA frameworks, implementation playbooks, procedures, and training materials while ensuring configurations meet quality standards before go-live.

Provides financial and technical consulting for a Department of Defense program and financial management system. Responsibilities include structuring financial data, reconciling multiple systems, reviewing forecasts and accounting data, advising on government finance, and supporting and training government financial office customers. Requires DoD acquisition or financial management experience, a bachelor's degree or equivalent experience, and eligibility for classified information access.

Manages operational implementations, client onboarding, system conversions, and product launches. Develops project plans, documents processes and requirements, analyzes legacy data, validates mappings, reconciles account data, supports SQL and Excel reporting, coordinates stakeholders and vendors, facilitates training, and conducts UAT/BET testing. Ensures operational readiness, regulatory compliance, quality assurance, and post-implementation improvements across financial services and insurance operations.

Translates business needs into requirements, user stories, acceptance criteria, process flows, and data specifications. Supports product backlogs, sprint ceremonies, release validation, and Azure DevOps work-item management. Partners with product managers, engineers, and stakeholders to identify workflow improvements, communicate risks and dependencies, and maintain documentation. Contributes to product analytics by defining KPIs and interpreting usage data.

The Business Analyst will collaborate with business owners and partners to identify opportunities, define requirements, and improve service delivery through documentation and implementation of technology solutions.

Investigates data governance issues using information management tools and data sources, identifies root causes, and partners with data owners, clients, vendors, and architects on resolution. Establishes governance baselines, standards, metrics, audits, and reporting. Defines governance requirements for data elements, integrates governance tests into ETL processes, communicates governance benefits, and drives continuous improvement of data management systems, policies, and processes.

Gather and analyze business needs, translate them into functional and solution requirements, and support solution design for a unified digital platform. The role evaluates existing tools, user flows, processes, integrations, and data sources; facilitates stakeholder workshops; maintains requirements documentation; and collaborates with Product, UX, Architecture, Development, and QA teams throughout Agile delivery to ensure measurable business value.

The Senior Business Systems Analyst will partner with finance to automate financial processes, analyze workflows, design tech solutions, and manage projects ensuring system reliability while mentoring juniors.

Lead business analyst for the firm's fixed-income risk platform. Translate risk methodologies into functional and technical requirements, improve data quality and model transparency, support production systems, coordinate testing with stakeholders and vendors, document requirements and specs, and drive continuous improvement of risk workflows and integrations.

Lead business analyst for a security analytics platform focused on instrument pricing, analytics, and performance attribution. Translate pricing and attribution methodologies into functional and technical requirements, improve data quality and model transparency, support production systems, coordinate testing with stakeholders and vendors, document specifications, and drive continuous improvement in analytics workflows and user experience.

Business Analyst supporting an FSA IAM modernization Agile team. Gathers and documents requirements, conducts user research, writes user stories and acceptance criteria, prioritizes the backlog, supports sprint planning and Agile project management, manages IAM change requests, and coordinates proofs of concept and project activities with government stakeholders and development teams.

Support consulting teams by conducting industry and user research, market sizing, revenue and financial analysis, and creating client-ready presentations. Contribute to brainstorming, note-taking, and information gathering; keep up with tech and media trends. Receive training on problem structuring, teamwork, client relationship building, communication, and research/analytical tools.

Analyze court workflows and judicial processes, document current and future-state requirements, and translate operational needs into software solutions. Lead workshops, stakeholder interviews, customer engagements, testing, configuration, demonstrations, training, and implementation activities. Create user stories and acceptance criteria in JIRA, support Product and Engineering teams, provide subject-matter guidance, and manage multiple concurrent projects while communicating effectively with technical and non-technical stakeholders.