Top Operations Jobs in Boston, MA

Lead design and scaling of GTM systems architecture, data strategy, AI-enabled workflows, and operational processes. Own HubSpot and GTM tech ecosystem, ensure data quality and integrations, automate workflows, and advise GTM leadership to improve efficiency across Sales, Marketing, Partnerships, and Customer Success.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Lead a fulfillment center team for the Jackpocket lottery courier product, manage daily operations and shifts, troubleshoot outages and staffing issues, handle high-value ticket redemptions, manage inventory and supplies, recruit/train staff, and ensure safety, efficiency, and regulatory compliance across nights, weekends, and holidays.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Lead and scale DraftKings' iGaming operating model, overseeing Revenue Operations and Games Operations & Studio. Drive cross-functional execution, measurable commercial outcomes, compliance in regulated markets, and build a high-performing leadership team to deliver exceptional player experiences and sustainable revenue growth.

Provide client-facing support for business banking clients and Relationship Managers while executing back-office account administration, reconciliations, reporting, data maintenance, and process improvements. Coordinate onboarding, resolve client inquiries, monitor exception reports, prepare audit documentation, and collaborate with cross-functional teams to enhance operational efficiency and controls.

Lead resolution of complex technical escalations for the DV+ platform, analyze large datasets with SQL, apply AI tools to automate workflows, troubleshoot multi-system integrations and APIs, and coordinate cross-functional initiatives with Product, Engineering, and Account Management.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

The Revenue Operations Manager will lead data-driven initiatives to enhance customer retention and expansion through predictive analytics, data modeling, and strategic collaboration with other departments.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

Lead data-driven provider quality initiatives across the provider network: analyze large datasets, identify gaps and opportunities, design and execute cross-functional programs (note quality, provider reviews, AI documentation), and measure outcomes to improve core metrics.

The Operations Lead manages procurement and materials planning, including forecasting, inventory management, supplier relations, and coaching the procurement team. They ensure reliable materials supply and support growth strategies.

Lead design and build of a scalable operating architecture for Bose Audio Technology: define end-to-end customer lifecycle, establish systems/processes/governance, align Sales/Engineering/Delivery, develop business operations infrastructure (billing, usage tracking, licensing), embed customer-centric metrics, and build a high-performing team to scale platform-driven B2B operations.

Senior RevOps leader partnering with the CRO to own GTM operations: manage revenue tech stack, ensure data integrity and forecasting accuracy, optimize lead-to-renewal lifecycle, build revenue analytics and dashboards, and lead cross-functional initiatives to drive ARR growth and operational scale.

Execute routine fund servicing and derivatives operations transactions, collaborate with teams to streamline processes, detect cybersecurity threats, apply active listening for client needs, and drive continuous improvement using innovation and design thinking to enhance operational efficiency and resilience.

Support cross-functional projects to improve operational workflows, perform market and ad-hoc analyses, maintain SOPs and reporting, deep-dive into data to surface trends and recommendations, and clean up CRM and reporting infrastructure. Prepare biweekly operational performance reports and lead initiatives across Sales, Marketing, Product, Operations, Policy, and Finance.

Client-facing role managing fixed income account operations: reconciliations, settlement monitoring and fail management, corporate actions, issue investigation, and stakeholder communications. Supports onboarding, platform enhancements, and ensures data integrity across fixed income securities.

Lead and improve FCM operating model for listed derivatives by designing scalable processes, controls, and tooling. Drive launch readiness, automation, vendor management, and cross-functional initiatives while monitoring operational stability, reporting, and regulatory requirements in a high-stakes regulated environment.

Manage payment settlement pipeline and exception reporting, communicate with creditors and agencies to clear payment issues, obtain documentation and proof of payment, maintain banking ledgers, attach documents in Salesforce, handle clerical tasks, multitask under deadlines, and support special projects and escalations.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.

Lead AI-informed workforce capacity planning and forecasting for Compliance Operations. Partner with Finance, Legal, and Ops to build scenario-based staffing models, cost and OpEx forecasts, and drive opportunities from analysis through execution. Communicate capacity risk and regulatory readiness to senior leadership and act as a WFM center of excellence across adjacent teams.

Lead planning, cadence, and cross-functional program management for a unified Enterprise Growth business. Own forecasting, reporting, dashboards, partner management, and execution of growth initiatives across Sales, Product, Marketing, Finance, and RevOps to establish a proven operating model and FY27 targets.

Manage end-to-end customer fulfillment including order entry, contract and renewal management, invoicing, billing, and support. Ensure data accuracy, enforce credit controls, coordinate with Sales and Finance, maintain customer records, and provide frontline customer service.