Top Operations Associate Jobs in Boston, MA

Manage the end-to-end payment integrity audit lifecycle, including provider documentation requests, follow-ups, inbox triage, audit finding letters, case tracking, and communication logging. Maintain accurate, compliant workflows, improve SOPs, coordinate with clinical auditors, appeal teams, and product teams, and provide professional, empathetic provider support. Use Microsoft Office and Google Workspace tools, including spreadsheets, formulas, filters, and pivot tables, for tracking and reporting.

Manages payment setup and clearing operations, including settlement pipelines, exception reporting, payment documentation, proof-of-payment requests, and account ledger reviews. Communicates with creditors, agencies, law offices, and payment processors to resolve issues. Maintains Salesforce records, handles clerical and correspondence tasks, supports internal inquiries and special projects, and ensures accuracy while managing multiple priorities and deadlines.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Provides operations consulting services to asset and wealth management clients. Analyzes processes, performance data, risks, and operating models; develops recommendations; supports workstreams from planning through execution; prepares client deliverables; coordinates milestones; reviews work for quality; and contributes to operations transformation across procurement, logistics, manufacturing, and service operations. Mentors junior team members and helps manage client relationships and changing priorities.

Supports operations consulting engagements for asset and wealth management clients. Analyzes business needs, workflows, operating models, and performance data to identify process improvements. Assists with operational strategies, service delivery models, metrics, research, documentation, and presentations. Collaborates with consultants and client stakeholders, tracks deliverables, adapts to changing priorities, and develops practical recommendations using analytics and digital tools.

Support consulting engagements focused on operations and supply chain improvement. Responsibilities include researching business operations, documenting processes, collecting and analyzing data, preparing presentations and project summaries, tracking tasks, and coordinating follow-up actions. The intern will learn consulting methods, identify process gaps, support cost reduction initiatives, and contribute to client and internal deliverables while developing communication, teamwork, and digital-tool skills.

Supports health-sector consulting projects through research, operational analysis, data review, documentation, meeting support, and process-improvement activities. The intern helps organize materials, track deliverables, identify workflow gaps, use digital and AI-enabled tools, and collaborate with client teams on operational transformation and implementation. The role is designed for an MBA candidate one year from graduation who is developing consulting methods and health-industry operations expertise.

Supports financial services consulting projects through research, process analysis, data gathering, process mapping, presentation development, project coordination, and operational documentation. The intern assists with evaluating operating models and process efficiency across banking, insurance, and asset management, uses digital and AI-enabled tools, tracks deliverables, and supports client-facing teams while developing consulting, communication, and commercial skills.

Advises pharmaceutical and life sciences clients on R&D operations, clinical trial design, organizational design, process optimization, regulatory compliance, analytics, and portfolio management. Develops actionable strategies, executive presentations, and decision-support insights while coordinating projects and client workshops. Guides junior team members, supports change management, and helps clients improve R&D productivity, operational effectiveness, growth, and innovation across the drug development lifecycle.

Review and interpret behavioral health documentation and coding review results (ICD-10-CM, CPT, HCPCS), provide clear, actionable education to providers via support channels, identify and correct incorrect findings, contribute to provider education and knowledge base content, and advise cross-functional teams on coding trends and tooling improvements.

Lead and manage cross-firm AI in Operations program initiatives: develop strategic plans, apply structured problem-solving and design thinking, support multiple workstreams, engage senior stakeholders, standardize AI use cases, and drive scaling and reimagination of AI capabilities across operations.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Conduct market, customer, competitor, and partner research; synthesize strategic recommendations; support financial modeling, reporting, operational processes, customer success, partner relations, product demos, onboarding, and fundraising. Collaborate closely with operations leadership and founders on high-impact company initiatives in an in-person startup environment.

Supports payer modernization and health services consulting engagements by analyzing operational challenges, optimizing processes, applying business analytics, engaging stakeholders, implementing quality standards, and guiding transformation initiatives. Develops operational support frameworks, conducts market research, manages change, and advises clients on improving service delivery and business performance while mentoring junior team members.

Lead payer-focused operational transformation engagements in health services. Analyze business data, develop performance metrics, drive process optimization, engage stakeholders, support strategy execution, and mentor team members.

Supports managed account operations across multiple clients, including account administration, reconciliations, corporate actions, security master processes, performance reporting, onboarding, system testing, and exception resolution. The role requires daily transaction processing, accurate documentation, client communication, coordination with operations and technology teams, and participation in workflow improvements and platform enhancements.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Support payer operations and transformation client engagements by conducting research, data analytics, process improvement, and change management. Assist in developing and implementing operational strategies, quality standards, stakeholder alignment, and performance metric analysis while learning consulting skills and supporting senior staff.

The Revenue Operations Associate manages and improves revenue processes across Sales, Account Management, Support, Finance, Marketing, and partner operations. Responsibilities include administering Salesforce and Outreach, building automations, maintaining KPI dashboards, calculating commissions, analyzing costs and pipeline health, supporting forecasting and targets, improving data integrity, and conducting analysis on productivity, campaigns, churn, and retention.

Leads clinical operations strategy and execution for global oncology programs, coordinating clinical teams, CROs, strategic partners, and vendors. Oversees study planning, budgets, enrollment, risks, compliance, inspection readiness, regulatory preparation, and operational performance. Represents Clinical Operations on global program and clinical subteams, escalates issues, supports business development evaluations, and drives cross-functional process improvement.

Manages pharmaceutical brand content operations across internal and external partners. Oversees project backlogs, timelines, workflows, capacity, system data accuracy, quality, compliance, and on-time delivery. Identifies and resolves process issues, tracks deviations, optimizes content supply chain metrics, and trains cross-functional teams on systems and workflows. Supports marketing objectives while applying Lilly, FDA, quality, and promotional compliance requirements.

Lead medium-to-large cross-functional finance product projects end-to-end: establish structure, manage timelines/budgets, maintain governance and documentation, run OKR reporting, support org communications, build an AI-powered learning/onboarding strategy, and partner with stakeholders to streamline processes and mitigate risk.

Supports fundraising data operations by managing CRM synchronization and ETL processes, maintaining data integrity, developing reports and extracts, troubleshooting integrations, processing duplicates and updates, configuring Salesforce and donor technology platforms, and documenting data flows and quality standards. The role serves as the primary data support contact for advancement teams and collaborates with finance, development, marketing, and technology teams.

Investigate and resolve card, ACH, and mobile deposit disputes while managing chargebacks within regulatory and network deadlines. Analyze suspicious activity, transaction histories, behavioral patterns, and customer data to identify fraud and mitigate losses. Document clear, audit-ready determinations, apply payment rules accurately, and contribute to process improvements, risk management, and technology-enabled operational efficiency.