Top Operations Associate Jobs in Boston, MA

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Review and interpret behavioral health documentation and coding review results (ICD-10-CM, CPT, HCPCS), provide clear, actionable education to providers via support channels, identify and correct incorrect findings, contribute to provider education and knowledge base content, and advise cross-functional teams on coding trends and tooling improvements.

Lead medium-to-large cross-functional finance product projects end-to-end: establish structure, manage timelines/budgets, maintain governance and documentation, run OKR reporting, support org communications, build an AI-powered learning/onboarding strategy, and partner with stakeholders to streamline processes and mitigate risk.

Manages branch operations, including cash vault and ATM oversight, audits, compliance, security, account-opening quality control, safe deposit records, and customer transactions. Opens accounts, processes deposits and loans, handles monetary instruments, services accounts, and makes referrals. Requires sound judgment, customer service, communication, organization, technical literacy, and the ability to work independently in a fast-paced environment.

Serve as an operations consulting generalist focused on payer back-office strategy, technology, and operations. Analyze complex operational problems, develop solutions, mentor junior staff, build client relationships, and apply data, automation, and AI-driven insights to improve efficiency and drive program implementation and market expansion.

Consult with manufacturing clients to analyze processes, identify bottlenecks, and develop strategies to improve speed to market, reduce costs, and enhance quality. Implement lean and Six Sigma methodologies, optimize supply chain integration, leverage digital technologies, conduct feasibility and market analyses, manage project resources, and advise on compliance while building client relationships and developing team leadership skills.

Senior Associate in Operations Consulting for Asset & Wealth Management advising clients to optimize operations across product, middle/back-office, and technology. Lead project workstreams, conduct quantitative and qualitative analyses, design and implement people/process/technology changes, communicate with stakeholders, and deliver operational improvements and client-facing recommendations.

Supports daily operations of a shared biotechnology laboratory, including facility maintenance, equipment installation and calibration, decontamination, inventory and ordering, resident onboarding, safety programs, hazardous waste management, chemical inventory, and SOP maintenance. Provides customer service to resident companies, supports community activities, and participates in occasional on-call coverage, events, and travel to other BioLabs locations.

Support affiliated medical practices across clinical operations and revenue cycle management. Responsibilities include patient onboarding, scheduling, care coordination, diagnostics, referrals, provider communication, eligibility checks, claim submissions, prior authorizations, payer follow-up, invoicing, regulatory compliance, and workflow improvement. The role also gathers feedback, translates data into product requirements, and collaborates with patients, clinicians, engineers, and executives to improve operational processes.

Handles recurring financial operations, including RIA and TPA fee processing, payment distribution, database maintenance, revenue allocation, fee equalization, invoicing, journal entries, reconciliations, commission payments, reporting, and quality control. The role resolves advisor and third-party inquiries, coordinates custom reporting, supports system tickets, and manages multiple concurrent priorities while maintaining compliance and service quality.

Supports business operations through purchase order management, order processing, vendor coordination, CRM and database maintenance, reporting, shipping logistics, inventory tracking, and cross-functional project support. Coordinates domestic and international shipments, prepares shipping documentation, assists with events and marketing activities, and helps improve operational workflows. Requires fluent English and Mandarin, strong organizational skills, Microsoft Office and CRM proficiency, and the ability to manage multiple tasks accurately.

Lead and mentor a team of Onboarding Specialists responsible for implementing Vetcove’s software for veterinary clinics. Own implementation strategy from project planning through go-live, manage client escalations, coordinate with Product and Engineering, oversee training and troubleshooting, and build scalable processes, templates, metrics, and reporting frameworks. The role requires managing multiple concurrent implementations, communicating with technical and executive stakeholders, and occasional travel to client sites.

Reconcile client portfolios against custody records, investigate and resolve trade, currency, and corporate action discrepancies, maintain client records, prepare reports, document procedures, analyze risk, and support process improvements. The role requires managing large Excel datasets, communicating with internal and external stakeholders, meeting strict deadlines, and leading innovation initiatives in a high-volume financial services environment.

Processes mobile deposits, check exceptions, ATM settlements, account transactions, openings, service requests, levies, garnishments, and tax payments. Reconciles deposit and ATM general ledger accounts, supports audits and regulatory reviews, resolves customer issues, maintains quality and service standards, and identifies process improvements using technology and AI-assisted tools.

Coordinate biosample operations across clinical trials, including collection, shipment, reconciliation, chain-of-custody documentation, laboratory transfers, vendor oversight, and data quality review. Support study startup, audit readiness, issue resolution, reporting, and process improvement while collaborating with clinical operations, laboratories, vendors, and cross-functional biotech teams.

Supports Rooms and Food & Beverage operations at a luxury hotel. Responsibilities include responding to guest requests, managing VIP services, inspecting rooms, monitoring housekeeping status, maintaining supplies and records, coordinating with departments, handling reservations and waitlists, assisting restaurant operations, and ensuring Forbes and hotel standards. The role requires excellent communication, guest-service skills, computer proficiency, flexibility, and the ability to lift up to 50 pounds.

Lead and manage cross-firm AI in Operations program initiatives: develop strategic plans, apply structured problem-solving and design thinking, support multiple workstreams, engage senior stakeholders, standardize AI use cases, and drive scaling and reimagination of AI capabilities across operations.

Supports wealth-management operations by maintaining portfolio platform data, account and transaction coding, reporting configurations, and data integrity. Performs audits, troubleshoots platform issues, supports advisors and internal teams, explains performance methodologies, builds custom queries, improves processes, and assists with projects involving billing, trading, tax reporting, composites, and performance data.

Manages advisory billing operations, including fee rejection resolution, collections tracking, refunds, reconciliations, accounts receivable uploads, referral billing, and cross-custodian submissions. Provides billing expertise, reporting support, data validation, business continuity coverage, and process documentation. Requires financial services experience, advanced Excel skills, strong analytical abilities, and familiarity with portfolio accounting or management systems, preferably Orion and Salesforce. The role is remote and includes evolving use of AI tools.

Supports users through email and chat, resolves product, betting, billing, and technical issues, monitors critical site problems, and escalates incidents. Reviews deposits, withdrawals, accounts, and potential irregularities; conducts due diligence investigations and provides payment operations support. Captures customer insights, uses internal tools, and works nights, weekends, and holidays during high-volume sports schedules.

Supports revenue operations by maintaining go-to-market policies, rules of engagement, documentation, and data. Responds to policy questions, assists with dispute resolution, applies established policies, identifies process gaps, and coordinates with sales, compensation, strategy, and systems teams. This remote entry-level role requires careful data review, organization, clear communication, and consistent policy application.

Own sales operations strategy and execution, including process design, forecasting, performance reporting, account assignments, compensation plans, Salesforce data quality, dashboards, and cross-functional business initiatives. Partner with sales leadership, finance, data, and product teams to improve workflows, support planning, identify risks and opportunities, and drive operational effectiveness.

Develops strategy and operations for the Loyalty & VIP Growth organization by building roadmaps, scalable processes, KPI frameworks, competitive intelligence, and data-driven recommendations. Identifies AI and automation opportunities, builds productivity tools and agents, and partners cross-functionally to execute strategic initiatives and improve business performance.

Leads payer onboarding, transitions, ongoing payer operations, licensing, credentialing, audits, site inspections, and regulatory compliance for Babylist Health. Builds scalable processes, monitors payer performance, manages commercial and Medicaid operations, program-manages new business launches, and partners with billing, legal, product, contracting, and customer support. Manages and develops two direct reports while establishing the operational foundation for expanding clinical services.