Top Operations Associate Jobs in Boston, MA

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Lead and mentor a team of Onboarding Specialists responsible for implementing Vetcove’s software for veterinary clinics. Own implementation strategy from project planning through go-live, manage client escalations, coordinate with Product and Engineering, oversee training and troubleshooting, and build scalable processes, templates, metrics, and reporting frameworks. The role requires managing multiple concurrent implementations, communicating with technical and executive stakeholders, and occasional travel to client sites.

Analyzes financial services operations to identify process improvements, reduce costs, and enhance efficiency. Manages business transformation and change management initiatives, develops analytics frameworks, interprets performance metrics, and implements service delivery models. Collaborates with cross-functional teams and stakeholders to optimize operations, support strategic objectives, improve client outcomes, and mentor others within PwC’s Advisory practice.

Lead and manage cross-firm AI in Operations program initiatives: develop strategic plans, apply structured problem-solving and design thinking, support multiple workstreams, engage senior stakeholders, standardize AI use cases, and drive scaling and reimagination of AI capabilities across operations.

Serves as the front desk representative, welcoming visitors and supporting residents and staff. Manages badges, keys, access systems, supplies, building issues, service calls, conference rooms, and kitchens. Provides basic technology support, coordinates with facilities teams and vendors, maintains building and resident knowledge, and assists with broader Operations team tasks.

Leads enterprise operational execution, governance, prioritization, and cross-functional alignment. Tracks initiatives, escalates risks, supports transformation projects, advises senior leaders, simplifies processes, coordinates stakeholders, facilitates governance meetings, and prepares executive reporting. Requires strong strategic thinking, analytical judgment, communication, facilitation, and stakeholder management skills in a fast-paced enterprise environment.

Support execution of primary market research studies: recruit and mobilize respondents, maintain recruiting database, coordinate and schedule qualitative interviews, oversee quantitative and qualitative fieldwork logistics (translations, survey testing, vendor management, honorarium fulfillment), assist with bids, coordinate with survey programmers, analyze fielding statistics, and act as liaison between participants and consulting teams.

Leads strategic technology operations initiatives across Vertex’s Data, Technology and Engineering organization. Responsibilities include improving processes, coordinating enterprise technology deployments, managing integrated planning and prioritization, overseeing stage-gate reviews, tracking operational metrics, maintaining technology roadmaps, and presenting performance to senior leadership. The role partners cross-functionally with technology and business leaders to improve execution, communication, resource tracking, and delivery quality.

Manage partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and collaborate to resolve billing and payment issues. Drive workflow improvements, support automation initiatives, and scale billing processes for new EAP partners while documenting processes and training materials.

Reconcile client portfolios against custody records, investigate and resolve trade, currency, and corporate action discrepancies, maintain client records, prepare reports, document procedures, analyze risk, and support process improvements. The role requires managing large Excel datasets, communicating with internal and external stakeholders, meeting strict deadlines, and leading innovation initiatives in a high-volume financial services environment.

Manage daily operations for a banking branch, including cash vault and ATM custody, audits, negotiable instruments, compliance, security, quality control, and safe deposit records. Serve retail customers by opening accounts, processing transactions, taking loan applications, closing consumer loans, handling account maintenance, and making referrals. Balance policy requirements with sound judgment and escalate unclear issues appropriately.

Processes personal lines insurance transactions, including new business, renewals, and endorsements. Supports underwriting teams and agents by resolving missing or incorrect application information, answering questions, coordinating with internal departments, and escalating issues when needed. Provides high-quality customer service, manages workloads efficiently, adapts to shifting priorities, and works independently under general supervision.

Supports internal business operations across contracts, compliance, hiring logistics, onboarding, events, proposals, vendor coordination, project tracking, dashboards, and leadership special projects. Maintains accurate records, monitors deadlines, prepares client-ready documents, coordinates meetings and convenings, and follows through on cross-team action items. The role requires strong organization, initiative, discretion, written communication, and proficiency with PowerPoint, Excel, Google Suite, and AI tools. This is a fully remote position with travel several times per year.

Supports Boston Red Sox Baseball Operations through administrative work, player research, strategic initiatives, logistics, process improvement, and video, data, and technology management. Provides support for the MLB Draft, trade deadline, free agency, and salary arbitration while developing baseball operations skills through education, mentorship, and project-based experience.

Two-year rotational program supporting investment operations across trade operations, investment analysis, pricing, reconciliations, and shareholder services. Responsibilities include trade lifecycle support, performance and risk analytics, securities valuation, custodian data reconciliation, fund accounting and reporting, and processing client cash flows. Associates receive extensive training and may transition into a permanent investment operations role after completing the program.

Process and reconcile retirement-plan payroll files, contributions, rollovers, loan payoffs, ACH funding requests, and custodial cash activity. Conduct quality-control reviews, investigate discrepancies, respond to transaction inquiries, maintain accurate records, and meet service deadlines. Collaborate with internal partners, escalate unusual issues, and contribute to process improvements, testing, documentation, and special projects while learning retirement-plan operations and related systems.

Performs day-to-day Medicare and Medicaid enrollment, billing, payment reconciliation, and member-data operations. Investigates discrepancies, resolves issues, maintains audit-ready documentation, and supports CMS and regulatory compliance. The role requires accurate high-volume work, independent judgment, cross-functional collaboration, process improvement, and exploration of AI/LLM tools for data review and exception detection.

Processes commercial insurance policy transactions, including new business, renewals, and endorsements. Provides customer service to agents, underwriting, and internal departments; obtains missing application information; answers agent questions; escalates issues; manages workload priorities; and completes assigned tasks accurately and independently under general supervision.

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Manage the full accounts payable and receivable cycles, including invoices, collections, vendor onboarding, aging schedules, and KPI reporting. Monitor cash positions, execute payments, administer banking platforms, and reconcile accounts. Own financial systems administration and integrations, support month-end close, prepare journal entries and reconciliations, assist with reporting and variance analysis, and support payroll and employee expense processing.

Analyze and optimize clients’ supply chain operations, logistics, inventory, and core business processes. Develop and implement process improvements, operations strategies, and distribution solutions using analytical thinking and Six Sigma methodologies. Manage project initiatives, collaborate with clients, deliver actionable recommendations, and support sustainable growth and operational efficiency while mentoring junior team members.

Leads healthcare operations consulting projects focused on supply chain, process optimization, service delivery, and business transformation. Analyzes performance metrics and business data, implements quality standards, manages change, coordinates operational improvements, and develops execution plans. The role requires client engagement, stakeholder collaboration, critical thinking, and mentoring while aligning healthcare operations with regulations and technology advancements.

Configures and maintains pharmacy benefit plans and claims adjudication rules for client implementations and plan changes. Reviews benefit documentation, develops and executes test claims, performs regression testing, investigates defects, and resolves adjudication inquiries. Maintains audit-ready documentation and tracks implementation milestones while collaborating with implementation, client success, product, and formulary teams.

Provides enterprise clients with support for order entry, execution, FIX sessions, OMS functionality, account management, and trading operations. Monitors trading activity, corporate actions, and anomalies; troubleshoots issues; collaborates with trading desks, IT, operations, and compliance; supports regulatory adherence and risk management; and communicates client feedback to improve products and services.