Top Operations Associate Jobs in Boston, MA

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Responsible for planning, deploying, and supporting the CrowdStrike platform. Engage with customers for implementation and troubleshoot issues across various environments.

Manage partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and collaborate to resolve billing and payment issues. Drive workflow improvements, support automation initiatives, and scale billing processes for new EAP partners while documenting processes and training materials.

Support product teams by coordinating launches, integrations, QA, and cross-functional workflows; synthesize user feedback and maintain documentation; track KPIs and produce reports to inform product decisions.

Manage marketing operations for eCommerce growth: enforce asset governance, prioritize creative production, traffic ads, ensure data integrity in reporting, analyze campaign performance, and present recommendations to improve campaign strategy and execution.

Support a portfolio of client accounts by resolving escalations, auditing workflows, managing billing and invoices, building dashboards and reports, monitoring KPIs, identifying growth opportunities, and driving cross-functional process improvements to ensure contractual compliance and client retention.

Partner with C-suite finance leaders to streamline finance processes, optimize technology (including GenAI), and improve controls. Lead finance transformation initiatives from strategy through execution, provide data-driven insights, mentor junior staff, review work for quality, and deliver cost-effective finance operations improvements.

Consult with health services clients to analyze clinical operations, design and implement transformation strategies, apply data analytics and change management, engage stakeholders, conduct market research, and plan/execute process improvements. Mentor junior staff and manage client relationships to drive operational excellence and strategic outcomes.

Support payer operations and transformation client engagements by conducting research, data analytics, process improvement, and change management. Assist in developing and implementing operational strategies, quality standards, stakeholder alignment, and performance metric analysis while learning consulting skills and supporting senior staff.

Senior-level engineer delivering analytics and ML-Ops solutions for healthcare payers. Design and implement analytics platforms on Databricks, develop CI/CD and provisioning patterns, collaborate with data scientists, mentor juniors, and build client relationships to drive actionable insights and operational improvements.

Serve as an operations consulting generalist focused on payer back-office strategy, technology, and operations. Analyze complex operational problems, develop solutions, mentor junior staff, build client relationships, and apply data, automation, and AI-driven insights to improve efficiency and drive program implementation and market expansion.

Lead Coupa module design and implementation for sourcing and procurement, manage project plans and testing, coach junior staff, enable suppliers and change management, analyze data to deliver cost-saving procurement strategies, and provide post-go-live hypercare and system optimization recommendations.

Consulting role advising clients on HR transformation and workforce technology. Analyze HR processes, design service delivery models, guide HR tech implementations, lead change management, and build stakeholder relationships to align HR with business objectives.

Lead payer-focused operational transformation engagements in health services. Analyze business data, develop performance metrics, drive process optimization, engage stakeholders, support strategy execution, and mentor team members.

Senior Associate in Operations Consulting for Asset & Wealth Management advising clients to optimize operations across product, middle/back-office, and technology. Lead project workstreams, conduct quantitative and qualitative analyses, design and implement people/process/technology changes, communicate with stakeholders, and deliver operational improvements and client-facing recommendations.

Lead and manage cross-firm AI in Operations program initiatives: develop strategic plans, apply structured problem-solving and design thinking, support multiple workstreams, engage senior stakeholders, standardize AI use cases, and drive scaling and reimagination of AI capabilities across operations.

Lead medium-to-large cross-functional finance product projects end-to-end: establish structure, manage timelines/budgets, maintain governance and documentation, run OKR reporting, support org communications, build an AI-powered learning/onboarding strategy, and partner with stakeholders to streamline processes and mitigate risk.

Manage and coordinate events at Fidelity Signature Venues, liaise with internal departments (F&B, AV, Facilities), resolve venue operations issues, and ensure excellent guest experience through clear communication and attention to detail.

Manage clinical trial biospecimen operations across the sample lifecycle: coordinate collection, shipment, receipt, processing, storage, transfers, and chain-of-custody; reconcile sample inventories and data across systems; liaise with sites, central and specialty labs, CROs and vendors; support audits, SOPs, process improvements, and study reporting to ensure sample integrity and regulatory compliance.

Oversee daily pricing and valuation controls for MSIM, monitor pricing exceptions and risk indicators, coordinate fair value determinations, interact with third-party pricing vendors and service providers, produce valuation committee reporting, test valuation methodologies and proprietary platforms, and continuously improve processes to ensure compliance with firm valuation policy.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

Manage all operational elements of a small-to-mid banking branch: cash vault and ATM custody, audits, compliance/BSA filing, review complex new-account documentation, process transactions, open accounts and take loan applications, assist customers, and perform routine operational quality control.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Assist in launching and maintaining venture capital firms globally, managing legal and operational matters while collaborating with partners and clients.