Top Operations Associate Jobs in Boston, MA

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Lead and mentor a team of Onboarding Specialists responsible for implementing Vetcove’s software for veterinary clinics. Own implementation strategy from project planning through go-live, manage client escalations, coordinate with Product and Engineering, oversee training and troubleshooting, and build scalable processes, templates, metrics, and reporting frameworks. The role requires managing multiple concurrent implementations, communicating with technical and executive stakeholders, and occasional travel to client sites.

Manage the end-to-end payment integrity audit lifecycle, including provider documentation requests, follow-ups, inbox triage, audit finding letters, case tracking, and communication logging. Maintain accurate, compliant workflows, improve SOPs, coordinate with clinical auditors, appeal teams, and product teams, and provide professional, empathetic provider support. Use Microsoft Office and Google Workspace tools, including spreadsheets, formulas, filters, and pivot tables, for tracking and reporting.

Lead and manage cross-firm AI in Operations program initiatives: develop strategic plans, apply structured problem-solving and design thinking, support multiple workstreams, engage senior stakeholders, standardize AI use cases, and drive scaling and reimagination of AI capabilities across operations.

Support payer operations and transformation client engagements by conducting research, data analytics, process improvement, and change management. Assist in developing and implementing operational strategies, quality standards, stakeholder alignment, and performance metric analysis while learning consulting skills and supporting senior staff.

Consult with health services clients to analyze clinical operations, design and implement transformation strategies, apply data analytics and change management, engage stakeholders, conduct market research, and plan/execute process improvements. Mentor junior staff and manage client relationships to drive operational excellence and strategic outcomes.

Manage partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and collaborate to resolve billing and payment issues. Drive workflow improvements, support automation initiatives, and scale billing processes for new EAP partners while documenting processes and training materials.

Provides management consulting services to financial services clients, focusing on business operations, process improvement, cost reduction, transformation, change management, analytics, and operational excellence. The role leads initiatives, interprets performance metrics, develops analytics frameworks, improves service delivery, collaborates with stakeholders, and mentors others while supporting client relationships and strategic objectives.

Reconcile client portfolios against custody records, investigate and resolve trade, currency, and corporate action discrepancies, maintain client records, prepare reports, document procedures, analyze risk, and support process improvements. The role requires managing large Excel datasets, communicating with internal and external stakeholders, meeting strict deadlines, and leading innovation initiatives in a high-volume financial services environment.

Manage daily operations for a banking branch, including cash vault and ATM custody, audits, negotiable instruments, compliance, security, quality control, and safe deposit records. Serve retail customers by opening accounts, processing transactions, taking loan applications, closing consumer loans, handling account maintenance, and making referrals. Balance policy requirements with sound judgment and escalate unclear issues appropriately.

Processes personal lines insurance transactions, including new business, renewals, and endorsements. Supports underwriting teams and agents by resolving missing or incorrect application information, answering questions, coordinating with internal departments, and escalating issues when needed. Provides high-quality customer service, manages workloads efficiently, adapts to shifting priorities, and works independently under general supervision.

Build and run AI-first processes for legal e-billing and outside counsel management. Administer Brightflag, manage monthly accruals and vendor onboarding, analyze OC spend using SQL/Snowflake/Looker, produce reports and scorecards, and partner with FP&A, Sourcing, and stakeholders to optimize budgets, forecasting, and outside counsel strategy.

Supports Boston Red Sox Baseball Operations through administrative work, player research, strategic initiatives, logistics, process improvement, and video, data, and technology management. Provides support for the MLB Draft, trade deadline, free agency, and salary arbitration while developing baseball operations skills through education, mentorship, and project-based experience.

Two-year rotational program supporting investment operations across trade operations, investment analysis, pricing, reconciliations, and shareholder services. Responsibilities include trade lifecycle support, performance and risk analytics, securities valuation, custodian data reconciliation, fund accounting and reporting, and processing client cash flows. Associates receive extensive training and may transition into a permanent investment operations role after completing the program.

Process and reconcile retirement-plan payroll files, contributions, rollovers, loan payoffs, ACH funding requests, and custodial cash activity. Conduct quality-control reviews, investigate discrepancies, respond to transaction inquiries, maintain accurate records, and meet service deadlines. Collaborate with internal partners, escalate unusual issues, and contribute to process improvements, testing, documentation, and special projects while learning retirement-plan operations and related systems.

Processes commercial insurance policy transactions, including new business, renewals, and endorsements. Provides customer service to agents, underwriting, and internal departments; obtains missing application information; answers agent questions; escalates issues; manages workload priorities; and completes assigned tasks accurately and independently under general supervision.

Analyze and optimize clients’ supply chain operations, logistics, inventory, and core business processes. Develop and implement process improvements, operations strategies, and distribution solutions using analytical thinking and Six Sigma methodologies. Manage project initiatives, collaborate with clients, deliver actionable recommendations, and support sustainable growth and operational efficiency while mentoring junior team members.

Leads healthcare operations consulting projects focused on supply chain, process optimization, service delivery, and business transformation. Analyzes performance metrics and business data, implements quality standards, manages change, coordinates operational improvements, and develops execution plans. The role requires client engagement, stakeholder collaboration, critical thinking, and mentoring while aligning healthcare operations with regulations and technology advancements.

Support day-to-day sales operations including retail onboarding, account setup, pricing and sales rules, invoice validation, feature adoption (Marketplace, VMI, BillPay), CRM and reporting hygiene, brand/marketplace content maintenance, promotions support, issue resolution, and cross-functional coordination to ensure data integrity and operational continuity.

Configures and maintains pharmacy benefit plans and claims adjudication rules for client implementations and plan changes. Reviews benefit documentation, develops and executes test claims, performs regression testing, investigates defects, and resolves adjudication inquiries. Maintains audit-ready documentation and tracks implementation milestones while collaborating with implementation, client success, product, and formulary teams.

Provides enterprise clients with support for order entry, execution, FIX sessions, OMS functionality, account management, and trading operations. Monitors trading activity, corporate actions, and anomalies; troubleshoots issues; collaborates with trading desks, IT, operations, and compliance; supports regulatory adherence and risk management; and communicates client feedback to improve products and services.

Lead Coupa module design and implementation for sourcing and procurement, manage project plans and testing, coach junior staff, enable suppliers and change management, analyze data to deliver cost-saving procurement strategies, and provide post-go-live hypercare and system optimization recommendations.

Senior-level engineer delivering analytics and ML-Ops solutions for healthcare payers. Design and implement analytics platforms on Databricks, develop CI/CD and provisioning patterns, collaborate with data scientists, mentor juniors, and build client relationships to drive actionable insights and operational improvements.

Serve as an operations consulting generalist focused on payer back-office strategy, technology, and operations. Analyze complex operational problems, develop solutions, mentor junior staff, build client relationships, and apply data, automation, and AI-driven insights to improve efficiency and drive program implementation and market expansion.