Top Operations Associate Jobs in Boston, MA

Review and interpret behavioral health documentation and coding review results (ICD-10-CM, CPT, HCPCS), provide clear, actionable education to providers via support channels, identify and correct incorrect findings, contribute to provider education and knowledge base content, and advise cross-functional teams on coding trends and tooling improvements.

Serve as an operations consulting generalist focused on payer back-office strategy, technology, and operations. Analyze complex operational problems, develop solutions, mentor junior staff, build client relationships, and apply data, automation, and AI-driven insights to improve efficiency and drive program implementation and market expansion.

Leads healthcare operations consulting projects focused on supply chain, process optimization, service delivery, and business transformation. Analyzes performance metrics and business data, implements quality standards, manages change, coordinates operational improvements, and develops execution plans. The role requires client engagement, stakeholder collaboration, critical thinking, and mentoring while aligning healthcare operations with regulations and technology advancements.

Consult with manufacturing clients to analyze processes, identify bottlenecks, and develop strategies to improve speed to market, reduce costs, and enhance quality. Implement lean and Six Sigma methodologies, optimize supply chain integration, leverage digital technologies, conduct feasibility and market analyses, manage project resources, and advise on compliance while building client relationships and developing team leadership skills.

Lead Coupa module design and implementation for sourcing and procurement, manage project plans and testing, coach junior staff, enable suppliers and change management, analyze data to deliver cost-saving procurement strategies, and provide post-go-live hypercare and system optimization recommendations.

Analyzes financial services operations to identify process improvements, reduce costs, and enhance efficiency. Manages business transformation and change management initiatives, develops analytics frameworks, interprets performance metrics, and implements service delivery models. Collaborates with cross-functional teams and stakeholders to optimize operations, support strategic objectives, improve client outcomes, and mentor others within PwC’s Advisory practice.

Analyze and optimize clients’ supply chain operations, logistics, inventory, and core business processes. Develop and implement process improvements, operations strategies, and distribution solutions using analytical thinking and Six Sigma methodologies. Manage project initiatives, collaborate with clients, deliver actionable recommendations, and support sustainable growth and operational efficiency while mentoring junior team members.

Senior Associate in Operations Consulting for Asset & Wealth Management advising clients to optimize operations across product, middle/back-office, and technology. Lead project workstreams, conduct quantitative and qualitative analyses, design and implement people/process/technology changes, communicate with stakeholders, and deliver operational improvements and client-facing recommendations.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Lead and mentor a team of Onboarding Specialists responsible for implementing Vetcove’s software for veterinary clinics. Own implementation strategy from project planning through go-live, manage client escalations, coordinate with Product and Engineering, oversee training and troubleshooting, and build scalable processes, templates, metrics, and reporting frameworks. The role requires managing multiple concurrent implementations, communicating with technical and executive stakeholders, and occasional travel to client sites.

Processes mobile deposits, check exceptions, ATM settlements, account transactions, openings, service requests, levies, garnishments, and tax payments. Reconciles deposit and ATM general ledger accounts, supports audits and regulatory reviews, resolves customer issues, maintains quality and service standards, and identifies process improvements using technology and AI-assisted tools.

Coordinate biosample operations across clinical trials, including collection, shipment, reconciliation, chain-of-custody documentation, laboratory transfers, vendor oversight, and data quality review. Support study startup, audit readiness, issue resolution, reporting, and process improvement while collaborating with clinical operations, laboratories, vendors, and cross-functional biotech teams.

Supports Rooms and Food & Beverage operations at a luxury hotel. Responsibilities include responding to guest requests, managing VIP services, inspecting rooms, monitoring housekeeping status, maintaining supplies and records, coordinating with departments, handling reservations and waitlists, assisting restaurant operations, and ensuring Forbes and hotel standards. The role requires excellent communication, guest-service skills, computer proficiency, flexibility, and the ability to lift up to 50 pounds.

Lead and manage cross-firm AI in Operations program initiatives: develop strategic plans, apply structured problem-solving and design thinking, support multiple workstreams, engage senior stakeholders, standardize AI use cases, and drive scaling and reimagination of AI capabilities across operations.

Leads payer onboarding, transitions, ongoing payer operations, licensing, credentialing, audits, site inspections, and regulatory compliance for Babylist Health. Builds scalable processes, monitors payer performance, manages commercial and Medicaid operations, program-manages new business launches, and partners with billing, legal, product, contracting, and customer support. Manages and develops two direct reports while establishing the operational foundation for expanding clinical services.

Serves as the front desk representative, welcoming visitors and supporting residents and staff. Manages badges, keys, access systems, supplies, building issues, service calls, conference rooms, and kitchens. Provides basic technology support, coordinates with facilities teams and vendors, maintains building and resident knowledge, and assists with broader Operations team tasks.

Leads enterprise operational execution, governance, prioritization, and cross-functional alignment. Tracks initiatives, escalates risks, supports transformation projects, advises senior leaders, simplifies processes, coordinates stakeholders, facilitates governance meetings, and prepares executive reporting. Requires strong strategic thinking, analytical judgment, communication, facilitation, and stakeholder management skills in a fast-paced enterprise environment.

Support execution of primary market research studies: recruit and mobilize respondents, maintain recruiting database, coordinate and schedule qualitative interviews, oversee quantitative and qualitative fieldwork logistics (translations, survey testing, vendor management, honorarium fulfillment), assist with bids, coordinate with survey programmers, analyze fielding statistics, and act as liaison between participants and consulting teams.

Leads strategic technology operations initiatives across Vertex’s Data, Technology and Engineering organization. Responsibilities include improving processes, coordinating enterprise technology deployments, managing integrated planning and prioritization, overseeing stage-gate reviews, tracking operational metrics, maintaining technology roadmaps, and presenting performance to senior leadership. The role partners cross-functionally with technology and business leaders to improve execution, communication, resource tracking, and delivery quality.

Manage partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and collaborate to resolve billing and payment issues. Drive workflow improvements, support automation initiatives, and scale billing processes for new EAP partners while documenting processes and training materials.

Remote administrative operations role for engineering graduates managing purchase workflows, invoices, bookkeeping (QuickBooks), scheduling, documentation (Google Workspace, DocuSign), vendor coordination, basic financial reporting, and supporting leadership with scientific writing, grants, patents, and presentations. Work U.S. business hours with cross-functional teams at a deep-tech startup.

Supports global security operations, including Secure Journey Management and security assistance activities. Coordinates projects, clients, vendors, quotations, approvals, purchase orders, invoicing, risk assessments, and post-task reconciliation. Maintains operational records across Salesforce Health Cloud, Salesforce, and SharePoint while monitoring communication channels and responding to short-notice security requests. The role requires experience in security, intelligence, operational risk, or high-risk military, diplomatic, law enforcement, or close protection environments.

Supports daily operational processes, materials management, workflow development, quality checks, vendor relationships, and audit documentation. Designs and improves processes, tracks issues and projects, develops user and system management protocols, and uses healthcare data analytics to drive operational improvements. The role also coordinates cross-functional work, prepares reporting and training resources, and presents operational matters to management.

Manage daily operations for a banking branch, including cash vault and ATM custody, audits, negotiable instruments, compliance, security, quality control, and safe deposit records. Serve retail customers by opening accounts, processing transactions, taking loan applications, closing consumer loans, handling account maintenance, and making referrals. Balance policy requirements with sound judgment and escalate unclear issues appropriately.