Top Operations Associate Jobs in Boston, MA

Own and improve recurring Business Development workflows, including deal-process coordination, CRM management, reporting, dashboards, meeting operations, leadership materials, and cross-functional initiative tracking. The role will implement process improvements, AI tools, and automations while maintaining data quality and documentation. It partners with BD leadership, Product, Tech, BizOps, and R&D to improve operational efficiency and support deal-flow execution.

Configure and test bonus offers for DraftKings’ loyalty program, verifying eligibility, rewards, messaging, and functionality. Troubleshoot issues, monitor live promotions, collaborate with CRM, Marketing, and Customer Experience teams, and support process improvements through automation, AI tools, and operational updates.

Analyzes operational challenges, market trends, and performance data to develop strategic recommendations for clients. Manages consulting workstreams, supports operations strategy initiatives, reviews deliverables, builds client relationships, and mentors junior team members. The role requires translating complex business issues into practical actions that improve efficiency and growth.

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.

Supports healthcare payer clients with back-office modernization across claims, reimbursement, government programs, customer operations, technology platforms, and operating models. Analyzes processes and performance data, identifies improvement opportunities, develops client recommendations, applies change management and digital tooling, manages workstreams, builds client relationships, and reviews junior team deliverables. The role contributes to strategy, technology, and operations consulting engagements involving payer platforms and service delivery transformation.

Supports strategic investment-services clients by coordinating projects, tracking initiatives, maintaining KPI dashboards and executive reporting, resolving operational issues, and improving processes. Partners across fund accounting, custody, transfer agency, compliance, and other functions to deliver consistent client service. The role also supports governance meetings, service reviews, stakeholder communication, and the development of the Client Operations function.

Supports strategic client relationships within Investment Services by coordinating projects, tracking initiatives, preparing KPI and executive reporting, managing governance materials, resolving operational issues, and improving processes. The role works cross-functionally with fund accounting, custody, transfer agency, compliance, and other teams to deliver consistent client service and scale the Client Operations function.

Manage the Mastercard Economics Institute’s operational cadence, including calendars, meetings, research delivery protocols, finance and budget processes, stakeholder coordination, vendor relationships, and operating-procedure improvements. The role supports meeting content, tracks organizational requirements, identifies operational blockers, and routes issues for resolution across global teams.

Manages daily operations for a bank branch, including cash vault and ATM custody, audits, negotiable instruments, compliance, security, account-opening quality control, and safe-deposit records. Serves retail banking customers by opening accounts, processing transactions, taking loan applications, closing consumer loans, handling account maintenance, and making referrals. Requires sound judgment, customer service, communication, organization, and the ability to work independently in a fast-paced environment.

Supports clients with tax reporting strategies, compliance, process transformation, and financial data analysis. Responsibilities include interpreting tax laws and accounting guidance, preparing documentation, tracking workstreams, reconciling data, developing recommendations, collaborating with client teams, and mentoring junior staff.

Founding lab operations role owning daily lab function, equipment, inventory, procurement, safety, and compliance in a new BSL-2 Cambridge lab. Balance hands-on bench work (mammalian cell culture, cryobanking, lentivirus preps, reagent prep) with building operational systems, SOPs, vendor management, and audit-ready documentation. Design and improve processes, monitor core instruments and freezers, and support procurement and budgeting.

Executes equity trades, reconciles trading and custodial records, maintains security models, and ensures regulatory compliance. Supports portfolio managers through rebalancing, tax-loss harvesting, market-driven trades, and customized options strategies. Communicates trade and market updates, participates in investment meetings, and develops reports using investment platforms including Koyfin, Black Diamond, and RedBlack.

Supports client sales and service strategies through sales process analysis, sales effectiveness recommendations, customer experience improvements, and revenue growth initiatives. Responsibilities include interpreting client data, developing operating model recommendations, coordinating consulting workstreams, preparing presentations and action plans, troubleshooting sales channels, managing client relationships, and guiding junior team members.

Leads recruitment and speaker contracting for medical education events, coordinating timelines, deliverables, cross-functional teams, client updates, status reporting, and issue resolution. The role manages multiple events, maintains event data and analytics, supports key accounts, and identifies process improvements. Strong organization, communication, multitasking, and proficiency with Microsoft Office are required. A bachelor's degree is required, with 1–3 years of experience preferred.

Supports a health plan’s Network Operations team in maintaining accurate provider data, processing provider onboarding and contracting requests, collecting documentation, preparing standard agreements, tracking contract status, and auditing provider-facing materials. The role involves high-volume data entry, quality assurance, provider communication, workflow improvement, and documentation management in a fully remote, three-month contract engagement.

Supports revenue operations across sales, customer success, and operations by maintaining HubSpot data quality, building recurring reports and workflows, handling system requests, developing AI automations, and training teammates. The role involves data validation, CRM administration, process documentation, and cross-functional support, with opportunities to expand into tool rollouts and process design.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Supports cross-functional business operations across client onboarding, product delivery, compliance, reporting, and administration. Builds dashboards, troubleshoots client technical issues, and transforms recurring workflows into AI agents and automations. Contributes to strategic projects involving technology investments and operational scaling. The role suits an early-career professional with strong analytical, communication, client-facing, and AI-tool experience who is comfortable working independently in a remote, fast-growing startup.

Manage complex healthcare billing operations, including claim denials, payment posting, remittance reconciliation, appeals, underpayment follow-up, and payer communications. Analyze EOBs and ERAs, investigate discrepancies, resubmit claims, maintain audit-ready records, improve billing workflows, and identify denial trends. The role also provides escalation support, mentorship to junior staff, and ensures adherence to billing procedures and regulatory requirements.

Supports payer operations modernization and transformation initiatives for health services clients. Analyzes operational challenges, performance metrics, and business data; develops process improvement deliverables and operating model recommendations; coordinates project workstreams; manages timelines and issue logs; presents client recommendations; and mentors junior team members. The role applies consulting methods, digital tooling, AI collaboration, and analytical thinking to improve workflows and service delivery.

Processes sales contracts and orders, manages advertising inventory, verifies contracting and payment standards, coordinates billing and revenue issue resolution, supports month-end close, and builds sales intelligence reports for forecasting and commercial analysis.

Manage fulfillment and inventory by picking, packing, and shipping orders while ensuring quality control and maintaining workspace organization.

Supports pension risk transfer clients and third-party administrators throughout transaction integrations and transitions. Coordinates project plans, client meetings, deliverables, premium reconciliation, annuity exhibits, and execution activities. Collaborates with Pricing, Valuation, and Treasury, documents procedures, assists with annuitant administration, and prepares audit and regulatory examination materials. The role emphasizes client relationships, communication, organization, accuracy, process improvement, and operational execution.

Supports global HR operations as a first point of contact for employee queries, onboarding, offboarding, employee changes, benefits administration, records maintenance, compliance, reporting, and HR technology. Partners with HR, talent acquisition, payroll, IT, facilities, and finance teams, contributes to HR projects and culture initiatives, and helps improve HR processes and automation.

Process returned devices for refurbishment through charging, cleaning, preparation, packaging, ERP receiving, sorting, and inventory tasks. Support process improvements for the Tive Green program and coordinate with team members while following written procedures. The role requires lifting up to 30 pounds and may involve spreadsheets, data entry, Google Workspace, and production control systems.