Top Operations Associate Jobs in Boston, MA

Manage the end-to-end payment integrity audit lifecycle, including provider documentation requests, follow-ups, inbox triage, audit finding letters, case tracking, and communication logging. Maintain accurate, compliant workflows, improve SOPs, coordinate with clinical auditors, appeal teams, and product teams, and provide professional, empathetic provider support. Use Microsoft Office and Google Workspace tools, including spreadsheets, formulas, filters, and pivot tables, for tracking and reporting.

Supports client sales and service strategies through sales process analysis, sales effectiveness recommendations, customer experience improvements, and revenue growth initiatives. Responsibilities include interpreting client data, developing operating model recommendations, coordinating consulting workstreams, preparing presentations and action plans, troubleshooting sales channels, managing client relationships, and guiding junior team members.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Supports payer operations modernization and transformation initiatives for health services clients. Analyzes operational challenges, performance metrics, and business data; develops process improvement deliverables and operating model recommendations; coordinates project workstreams; manages timelines and issue logs; presents client recommendations; and mentors junior team members. The role applies consulting methods, digital tooling, AI collaboration, and analytical thinking to improve workflows and service delivery.

Manage fulfillment and inventory by picking, packing, and shipping orders while ensuring quality control and maintaining workspace organization.

Provides finance operations consulting and transformation services to CFOs, controllers, and treasurers. Responsibilities include optimizing finance structures and processes, improving controls and back-office operations, analyzing financial data, developing models and forecasts, reviewing financial statements, implementing technology and internal controls, managing client projects, and mentoring junior staff. The role focuses on finance transformation, operational excellence, and strategic decision support.

Process returned devices for refurbishment through charging, cleaning, preparation, packaging, ERP receiving, sorting, and inventory tasks. Support process improvements for the Tive Green program and coordinate with team members while following written procedures. The role requires lifting up to 30 pounds and may involve spreadsheets, data entry, Google Workspace, and production control systems.

Provides operations consulting services to asset and wealth management clients. Analyzes processes, performance data, risks, and operating models; develops recommendations; supports workstreams from planning through execution; prepares client deliverables; coordinates milestones; reviews work for quality; and contributes to operations transformation across procurement, logistics, manufacturing, and service operations. Mentors junior team members and helps manage client relationships and changing priorities.

Supports operations consulting engagements for asset and wealth management clients. Analyzes business needs, workflows, operating models, and performance data to identify process improvements. Assists with operational strategies, service delivery models, metrics, research, documentation, and presentations. Collaborates with consultants and client stakeholders, tracks deliverables, adapts to changing priorities, and develops practical recommendations using analytics and digital tools.

Supports primary market research fieldwork by recruiting respondents, maintaining research databases, coordinating qualitative interviews, managing survey logistics, testing surveys, coordinating vendors, handling translations and transcripts, and fulfilling participant honoraria. Serves as a liaison between research participants and consulting teams while supporting quantitative and qualitative research processes in a fast-paced consulting environment.

Performs reconciliations, NAV validation, cash monitoring, valuation issue resolution, reporting, and data integrity controls for investment accounts. Investigates discrepancies across custodians, administrators, and internal teams, communicates issues affecting investment decisions, and owns resolution through completion. The role also supports audits, system implementations, process improvements, and cross-functional operations initiatives.

Support consulting engagements focused on operations and supply chain improvement. Responsibilities include researching business operations, documenting processes, collecting and analyzing data, preparing presentations and project summaries, tracking tasks, and coordinating follow-up actions. The intern will learn consulting methods, identify process gaps, support cost reduction initiatives, and contribute to client and internal deliverables while developing communication, teamwork, and digital-tool skills.

Supports health-sector consulting projects through research, operational analysis, data review, documentation, meeting support, and process-improvement activities. The intern helps organize materials, track deliverables, identify workflow gaps, use digital and AI-enabled tools, and collaborate with client teams on operational transformation and implementation. The role is designed for an MBA candidate one year from graduation who is developing consulting methods and health-industry operations expertise.

Supports financial services consulting projects through research, process analysis, data gathering, process mapping, presentation development, project coordination, and operational documentation. The intern assists with evaluating operating models and process efficiency across banking, insurance, and asset management, uses digital and AI-enabled tools, tracks deliverables, and supports client-facing teams while developing consulting, communication, and commercial skills.

Advises pharmaceutical and life sciences clients on R&D operations, clinical trial design, organizational design, process optimization, regulatory compliance, analytics, and portfolio management. Develops actionable strategies, executive presentations, and decision-support insights while coordinating projects and client workshops. Guides junior team members, supports change management, and helps clients improve R&D productivity, operational effectiveness, growth, and innovation across the drug development lifecycle.

Review and interpret behavioral health documentation and coding review results (ICD-10-CM, CPT, HCPCS), provide clear, actionable education to providers via support channels, identify and correct incorrect findings, contribute to provider education and knowledge base content, and advise cross-functional teams on coding trends and tooling improvements.

Supports financial compliance operations in a life sciences company by auditing healthcare professional spend, verifying transparency-reporting data, maintaining internal controls, reviewing expenses, preparing regulatory documentation, and tracking compliance initiatives. The role focuses on Open Payments and Sunshine Act reporting, aggregate spend analysis, risk mitigation, and translating financial data into actionable compliance guidance.

Lead and manage cross-firm AI in Operations program initiatives: develop strategic plans, apply structured problem-solving and design thinking, support multiple workstreams, engage senior stakeholders, standardize AI use cases, and drive scaling and reimagination of AI capabilities across operations.

Supports daily operational processes, materials management, workflow development, quality checks, vendor relationships, and audit documentation. Designs and improves processes, tracks issues and projects, develops user and system management protocols, and uses healthcare data analytics to drive operational improvements. The role also coordinates cross-functional work, prepares reporting and training resources, and presents operational matters to management.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Conduct market, customer, competitor, and partner research; synthesize strategic recommendations; support financial modeling, reporting, operational processes, customer success, partner relations, product demos, onboarding, and fundraising. Collaborate closely with operations leadership and founders on high-impact company initiatives in an in-person startup environment.

Supports payer modernization and health services consulting engagements by analyzing operational challenges, optimizing processes, applying business analytics, engaging stakeholders, implementing quality standards, and guiding transformation initiatives. Develops operational support frameworks, conducts market research, manages change, and advises clients on improving service delivery and business performance while mentoring junior team members.

Process corporate actions including mergers, spinoffs, distributions, tenders, and reorganizations. Support self-clearing, clearance, settlement, asset servicing, position reconciliation, and ledger booking. Investigate data quality and booking issues while partnering with engineering, product, and compliance to establish accurate operational processes and controls.

Supports managed account operations across multiple clients, including account administration, reconciliations, corporate actions, security master processes, performance reporting, onboarding, system testing, and exception resolution. The role requires daily transaction processing, accurate documentation, client communication, coordination with operations and technology teams, and participation in workflow improvements and platform enhancements.