Top Operations Associate Jobs in Boston, MA

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, update systems with order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects to ensure accurate, efficient order fulfillment and strong customer experience.

Support a portfolio of client accounts by resolving escalations, auditing workflows, managing billing and invoices, building dashboards and reports, monitoring KPIs, identifying growth opportunities, and driving cross-functional process improvements to ensure contractual compliance and client retention.

Manage partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and collaborate to resolve billing and payment issues. Drive workflow improvements, support automation initiatives, and scale billing processes for new EAP partners while documenting processes and training materials.

Support product teams by coordinating launches, integrations, QA, and cross-functional workflows; synthesize user feedback and maintain documentation; track KPIs and produce reports to inform product decisions.

Manage marketing operations for eCommerce growth: enforce asset governance, prioritize creative production, traffic ads, ensure data integrity in reporting, analyze campaign performance, and present recommendations to improve campaign strategy and execution.

Ensure timely, accurate settlement of domestic and international trades by managing post-trade processes, resolving exceptions, coordinating with brokers, custodians and vendors, maintaining records and audits, improving operational processes, and supporting technology initiatives. Work cross-functionally in a high-volume environment to mitigate settlement risk and meet strict deadlines during an approximate 10:30AM–7:30PM EST shift.

Work with executive and operations leaders to drive growth and performance through financial modeling, forecasting, business cases, cross-functional project leadership, data analysis, and executive communications.

Own daily lab operations across multiple facilities: perform safety walkthroughs, manage inventory and PPE procurement, run preventative maintenance and CMMS records, coordinate vendors and equipment moves, and resolve escalated lab-support requests to keep labs safe and operational.

The Associate People Operations Specialist provides support in benefits, payroll, HR systems, and employee lifecycle processes while ensuring data accuracy and compliance.

Process commercial insurance policy transactions accurately and timely, review and analyze policy data, identify and escalate issues, build relationships with agents and internal customers, communicate across channels, collaborate with teams, and contribute to department goals while supporting Arbella's values and providing excellent customer service.

Consult with health services clients to analyze clinical operations, design and implement transformation strategies, apply data analytics and change management, engage stakeholders, conduct market research, and plan/execute process improvements. Mentor junior staff and manage client relationships to drive operational excellence and strategic outcomes.

Support payer operations and transformation client engagements by conducting research, data analytics, process improvement, and change management. Assist in developing and implementing operational strategies, quality standards, stakeholder alignment, and performance metric analysis while learning consulting skills and supporting senior staff.

Serve as an operations consulting generalist focused on payer back-office strategy, technology, and operations. Analyze complex operational problems, develop solutions, mentor junior staff, build client relationships, and apply data, automation, and AI-driven insights to improve efficiency and drive program implementation and market expansion.

Senior-level engineer delivering analytics and ML-Ops solutions for healthcare payers. Design and implement analytics platforms on Databricks, develop CI/CD and provisioning patterns, collaborate with data scientists, mentor juniors, and build client relationships to drive actionable insights and operational improvements.

Lead Coupa module design and implementation for sourcing and procurement, manage project plans and testing, coach junior staff, enable suppliers and change management, analyze data to deliver cost-saving procurement strategies, and provide post-go-live hypercare and system optimization recommendations.

Lead payer-focused operational transformation engagements in health services. Analyze business data, develop performance metrics, drive process optimization, engage stakeholders, support strategy execution, and mentor team members.

Senior Associate in Operations Consulting for Asset & Wealth Management advising clients to optimize operations across product, middle/back-office, and technology. Lead project workstreams, conduct quantitative and qualitative analyses, design and implement people/process/technology changes, communicate with stakeholders, and deliver operational improvements and client-facing recommendations.

Maintain branch operations including cash vault and ATM custody, cash drawer and negotiable instrument audits, compliance (BSA) and security processes, new account documentation review, transactional servicing, basic sales/referrals, loan and deposit processing, and safe deposit assistance. Perform quality control, balancing, and customer service duties.

Support execution of primary market research studies: recruit and mobilize respondents, maintain recruiting database, coordinate and schedule qualitative interviews, oversee quantitative and qualitative fieldwork logistics (translations, survey testing, vendor management, honorarium fulfillment), assist with bids, coordinate with survey programmers, analyze fielding statistics, and act as liaison between participants and consulting teams.

Manage various functions within Private Debt Operations, coordinating trade closing processes, overseeing loan servicing, and ensuring compliance and efficiency. Collaborate with deal teams and prepare reports related to lending facilities.

Lead and manage cross-firm AI in Operations program initiatives: develop strategic plans, apply structured problem-solving and design thinking, support multiple workstreams, engage senior stakeholders, standardize AI use cases, and drive scaling and reimagination of AI capabilities across operations.

Process personal lines policy transactions (new business, renewals, endorsements), provide excellent customer service to agents and internal partners, escalate issues, collaborate with underwriting/billing/product, and manage workload accurately and efficiently.

Partner with Institutional senior leadership to structure ambiguous strategic problems, build quantitative business cases and financial models, translate data into executive recommendations, design experiments to validate hypotheses, drive implementation end-to-end, and improve processes, frameworks, and operational tooling to shape product and go-to-market strategy.