Top Operations Associate Jobs in Boston, MA

Temporary six-month Talent Acquisition Operations Associate responsible for high-volume and complex interview scheduling, resolving conflicts, supporting candidates and interview teams, covering coordinator duties, using AI tools to improve workflows, and assisting with recruiting projects. The role requires at least one year of talent acquisition coordination experience, strong communication and organizational skills, professionalism under pressure, and proficiency with Google Suite, Slack, and macOS.

Own and improve recurring Business Development workflows, including deal-process coordination, CRM management, reporting, dashboards, meeting operations, leadership materials, and cross-functional initiative tracking. The role will implement process improvements, AI tools, and automations while maintaining data quality and documentation. It partners with BD leadership, Product, Tech, BizOps, and R&D to improve operational efficiency and support deal-flow execution.

Supports and optimizes Dropbox’s legal operations infrastructure, including workflows, legal technology, reporting, knowledge management, vendor engagements, and process automation. The role manages systems such as JSM, Confluence, Ironclad, and legal AI tools; coordinates with Legal, IT, Finance, Procurement, and Compliance; supports platform rollouts and user training; translates business needs into configurations; and drives projects, troubleshooting, documentation, and operational efficiency.

Configure and test bonus offers for DraftKings’ loyalty program, verifying eligibility, rewards, messaging, and functionality. Troubleshoot issues, monitor live promotions, collaborate with CRM, Marketing, and Customer Experience teams, and support process improvements through automation, AI tools, and operational updates.

Analyzes product development and manufacturing operations to identify bottlenecks, improve throughput, reduce costs, and enhance quality. Develops lean and Six Sigma process improvements, interprets operational data, supports product lifecycle and supply chain workstreams, and applies digital engineering, simulation, and connected technologies. Designs current- and future-state operating models, manages client workstreams, builds stakeholder relationships, and mentors junior team members.

Own the company’s day-to-day office and administrative operations, including visitors, deliveries, supplies, vendors, records, events, onboarding, offboarding, invoices, expenses, and calendars. Coordinate facilities and vendor needs, support the relocation to a new Allston facility, and build scalable processes for office operations. The role requires strong organization, communication, initiative, and hands-on support in an onsite environment.

Provides Zuora consulting services to improve clients’ quote-to-revenue and finance operations. Responsibilities include analyzing requirements, configuring and testing Zuora Billing, CPQ X, and Revenue solutions, developing revenue recognition workflows, preparing documentation, resolving defects, supporting clients, managing workstreams, and mentoring junior team members.

Supports Zuora Quote-to-Revenue consulting engagements by analyzing finance and revenue processes, configuring and testing Zuora Billing, CPQ X, and Revenue, and assisting with revenue recognition automation. Responsibilities include documenting solutions, gathering requirements, resolving system issues, supporting platform adoption, and responding to client questions during implementation and ongoing support.

Analyzes operational challenges, market trends, and performance data to develop strategic recommendations for clients. Manages consulting workstreams, supports operations strategy initiatives, reviews deliverables, builds client relationships, and mentors junior team members. The role requires translating complex business issues into practical actions that improve efficiency and growth.

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.

Provides reception, scheduling, vendor coordination, supply ordering, facilities support, onboarding logistics, records maintenance, expense reconciliation, CRM data entry, donor and program support, and general administrative assistance. The role represents the organization to visitors and partners, supports office events, coordinates workplace services, and provides backup assistance to HR, Finance, and IT. It is hybrid in Braintree, Massachusetts, with required onsite work Tuesday through Thursday.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Supports healthcare payer clients with back-office modernization across claims, reimbursement, government programs, customer operations, technology platforms, and operating models. Analyzes processes and performance data, identifies improvement opportunities, develops client recommendations, applies change management and digital tooling, manages workstreams, builds client relationships, and reviews junior team deliverables. The role contributes to strategy, technology, and operations consulting engagements involving payer platforms and service delivery transformation.

Supports programmatic supply partnerships across SSPs, publishers, and DOOH media owners. Responsibilities include monitoring deal and partner performance, troubleshooting issues, auditing PMPs, coordinating custom deal setup, preparing business reviews, maintaining dashboards, checking inventory quality, managing platform access, and supporting SSP testing. Requires strong Excel and data analysis skills, knowledge of programmatic concepts, partner communication, and strong organizational abilities.

Supports contribution trade operations by reviewing customer and account data, processing payroll contributions accurately and on time, identifying and correcting discrepancies, troubleshooting integration issues, maintaining records, responding to inquiries, and improving workflows. The role collaborates cross-functionally, provides operational insights, supports reporting and compliance, and contributes to projects that enhance efficiency and data integrity.

Supports healthcare providers and patients using NavDx diagnostic testing. Responsibilities include customer onboarding, clinical workflow education, operational issue resolution, order and results support, reimbursement coordination, provider portal adoption, utilization analysis, account strategy, data maintenance, and cross-functional project execution. Ensures compliance with HIPAA, CLIA, FDA regulations, and company policies while improving customer experience and testing access.

Supports healthcare providers, patients, and clinical institutions using NavDx diagnostic testing. Responsibilities include customer onboarding, workflow education, order and results support, reimbursement coordination, provider portal adoption, utilization analysis, data maintenance, account strategy, and cross-functional operational improvement. The role ensures compliance with HIPAA, CLIA, FDA regulations, and company policies while strengthening customer satisfaction and patient access.

Supports healthcare providers, patients, and clinical teams using NavDx diagnostic testing. Responsibilities include customer onboarding, workflow education, test ordering and results support, reimbursement coordination, provider portal adoption, utilization analysis, data maintenance, cross-functional collaboration, and operational improvement. The role also supports account strategies and ensures compliance with HIPAA, CLIA, FDA, and company requirements.

Own Pilot’s marketing operations systems, primarily Marketo and Salesforce. Build and QA email programs, nurtures, forms, campaigns, audience segments, and database processes. Maintain data quality, consent, deliverability, lifecycle logic, lead scoring, integrations, and campaign reporting. Support attribution through Marketo Measure and Looker, manage marketing requests against SLAs, and document process improvements. The role requires hands-on Marketo ownership, strong marketing data operations skills, clear communication, and effective use of AI tools.

Supports strategic client relationships within Investment Services by coordinating projects, tracking initiatives, preparing KPI and executive reporting, managing governance materials, resolving operational issues, and improving processes. The role works cross-functionally with fund accounting, custody, transfer agency, compliance, and other teams to deliver consistent client service and scale the Client Operations function.

Manage the Mastercard Economics Institute’s operational cadence, including calendars, meetings, research delivery protocols, finance and budget processes, stakeholder coordination, vendor relationships, and operating-procedure improvements. The role supports meeting content, tracks organizational requirements, identifies operational blockers, and routes issues for resolution across global teams.

Supports clients with tax reporting strategies, compliance, process transformation, and financial data analysis. Responsibilities include interpreting tax laws and accounting guidance, preparing documentation, tracking workstreams, reconciling data, developing recommendations, collaborating with client teams, and mentoring junior staff.

Supports clinical study startup, site management, and live-study monitoring for at-home EEG studies. Coordinates with research sites and internal teams, trains sites on devices and protocols, tracks timelines and quality standards, resolves operational issues, and maintains compliance with GCP, ICH, and regulatory requirements. Provides site feedback to improve devices and workflows. The role is fully remote in U.S. Pacific or Mountain time zones with up to 5% travel.

Reviews signed customer agreements against Salesforce records and quotes to verify products, quantities, prices, dates, approvals, and required data before billing and onboarding. Corrects routine Salesforce issues, tracks returned deals, communicates with Sales and Customer Success, escalates exceptions, confirms downstream handoffs, logs root causes, and improves procedures using AI-assisted review tools.

Execute and manage digital advertising campaigns from asset collection through scheduling, testing, delivery, troubleshooting, and reporting. Communicate with clients, agencies, account managers, and internal teams regarding creative assets, ad specifications, tracking, pacing, discrepancies, and campaign priorities. Upload and schedule creative in ad servers, provide previews for approval, resolve technical issues, and support advertiser relationships and campaign performance.