Top Operations Associate Jobs in Boston, MA

Serve as an operations consulting generalist focused on payer back-office strategy, technology, and operations. Analyze complex operational problems, develop solutions, mentor junior staff, build client relationships, and apply data, automation, and AI-driven insights to improve efficiency and drive program implementation and market expansion.

Lead Coupa module design and implementation for sourcing and procurement, manage project plans and testing, coach junior staff, enable suppliers and change management, analyze data to deliver cost-saving procurement strategies, and provide post-go-live hypercare and system optimization recommendations.

Senior Associate in Operations Consulting for Asset & Wealth Management advising clients to optimize operations across product, middle/back-office, and technology. Lead project workstreams, conduct quantitative and qualitative analyses, design and implement people/process/technology changes, communicate with stakeholders, and deliver operational improvements and client-facing recommendations.

Supports business strategy and company operations through market research, customer and competitor analysis, financial modeling, reporting, process improvement, customer success, partner relations, product demos, onboarding, and fundraising activities. Works closely with the head of operations and founders to synthesize insights, inform strategic decisions, improve product-market fit, and support growth initiatives.

Support cross-functional projects to improve operational workflows, perform market and ad-hoc analyses, maintain SOPs and reporting, deep-dive into data to surface trends and recommendations, and clean up CRM and reporting infrastructure. Prepare biweekly operational performance reports and lead initiatives across Sales, Marketing, Product, Operations, Policy, and Finance.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Provides bookkeeping, payroll, invoicing, account reconciliation, monthly reporting, budgeting, financial analysis, and administrative support for mission-driven clients. The Associate maintains accurate financial records, supports financial platforms and processes, assists with special projects, and builds strong client relationships through proactive communication. This is a fully remote role serving clients across the continental United States.

Ensure timely, accurate settlement of domestic and international trades by managing post-trade processes, resolving exceptions, coordinating with brokers, custodians and vendors, maintaining records and audits, improving operational processes, and supporting technology initiatives. Work cross-functionally in a high-volume environment to mitigate settlement risk and meet strict deadlines during an approximate 10:30AM–7:30PM EST shift.

Oversee daily pricing and valuation controls for MSIM, monitor pricing exceptions and risk indicators, coordinate fair value determinations, interact with third-party pricing vendors and service providers, produce valuation committee reporting, test valuation methodologies and proprietary platforms, and continuously improve processes to ensure compliance with firm valuation policy.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

Manage the operational integrity of an automated group health insurance underwriting workflow. Review and approve RFPs, validate broker and external data, correct errors, monitor funnel and risk metrics, analyze quote-to-bind performance, triage inquiries, coordinate with sales and health plan operations, and maintain underwriting dashboards and reporting.

Founding lab operations role owning daily lab function, equipment, inventory, procurement, safety, and compliance in a new BSL-2 Cambridge lab. Balance hands-on bench work (mammalian cell culture, cryobanking, lentivirus preps, reagent prep) with building operational systems, SOPs, vendor management, and audit-ready documentation. Design and improve processes, monitor core instruments and freezers, and support procurement and budgeting.

Manages digital advertising campaigns from asset collection through launch, delivery, troubleshooting, reporting, and renewal. Communicates with clients and internal teams, uploads and tests creative in ad servers, schedules campaigns, resolves tracking and pacing issues, monitors delivery, and provides previews and campaign updates. Supports account managers in maintaining advertiser relationships and improving campaign performance through ad copy iteration and accurate campaign execution.

As an Ad Operations Associate, you'll manage digital ad campaigns, ensure quality control, and collaborate with teams on campaign launches.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

Manages the operational functions of a banking branch, including cash vault and ATM custody, drawer audits, negotiable instruments, compliance, security, quality control, and safe deposit records. Serves customers by opening accounts, processing transactions, handling account maintenance, taking loan applications, closing consumer loans, and making referrals. Requires strong customer service, communication, professionalism, independent judgment, and the ability to work in a fast-paced environment.

Remote administrative operations role for engineering graduates managing purchase workflows, invoices, bookkeeping (QuickBooks), scheduling, documentation (Google Workspace, DocuSign), vendor coordination, basic financial reporting, and supporting leadership with scientific writing, grants, patents, and presentations. Work U.S. business hours with cross-functional teams at a deep-tech startup.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Manage day-to-day lab operations, safety compliance, and inventory/procurement. Support mammalian and microbial culture workflows, equipment maintenance, EHS interactions, shipping/MTA handling, routine lab tasks, and process improvements. Provide occasional on-call emergency response.

Supports clinical trial data operations for biopharma, molecular diagnostics, and academic studies. Responsibilities include sample tracking, data entry, query management, reporting, documentation archiving, sample returns, quality control, compliance with HIPAA/GDP/GCP, deviation tracking, training, and cross-functional coordination. The role also maintains study systems and SharePoint resources, supports process improvement, and ensures accurate, timely delivery of partner milestones.

Supports institutional digital-asset custody operations through settlement, reconciliation, transaction review, issue triage, reporting, and accurate recordkeeping. Partners with Product, Risk, Compliance, Exchange Operations, and Customer Support teams to address client needs, improve workflows, document procedures, mitigate risk, and enhance operational quality and efficiency. Requires rotational shifts including nights, weekends, and holidays.

Owns end-to-end CMS healthcare data and medical record submissions, including file preparation, validation, quality assurance, portal uploads, issue triage, tracking, and compliance documentation. Coordinates submission work, partners with IT and technical teams to resolve system issues, manages secure file transfers, reports metrics and error trends, and maintains standard operating procedures. Supports CMS RADV and Part C improper payment audits while ensuring accurate, timely, and compliant submissions.

Supports office and workplace operations, including supplies, facilities, vendors, visitors, meetings, events, onboarding, and employee engagement. Handles financial administration such as expenses, invoices, purchasing, corporate cards, payments, renewals, and accounts payable. Provides executive support, maintains records, improves processes, and manages cross-functional operational projects in a fast-growing technical startup.

Oversee clinical trial operations, budgets, CRO and vendor relationships, contracts, invoices, change orders, purchase orders, and TMF quality. Partner with Finance, Legal, CMC, and preclinical teams to ensure trials meet timelines, budgets, GCP requirements, and quality standards. Monitor vendor performance, identify operational and financial risks, support inspection readiness, and train new team members on internal processes.

Assist in launching and maintaining venture capital firms globally, managing legal and operational matters while collaborating with partners and clients.