Top Operations Associate Jobs in Boston, MA

Processes mobile deposits, check exceptions, ATM settlements, account transactions, openings, service requests, levies, garnishments, and tax payments. Reconciles deposit and ATM general ledger accounts, supports audits and regulatory reviews, resolves customer issues, maintains quality and service standards, and identifies process improvements using technology and AI-assisted tools.

Drive high-priority cross-functional initiatives, partner with leadership to solve product and business challenges, build teams/processes, research markets and opportunities, and deliver operational improvements and measurable business outcomes in a fast-moving environment.

Drive high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Partner with leadership to solve business and product challenges, build teams and processes, research new markets and opportunities, and improve operational effectiveness. Manage projects from planning through execution while taking ownership of measurable business outcomes in a fast-moving environment.

Coordinate biosample operations across clinical trials, including collection, shipment, reconciliation, chain-of-custody documentation, laboratory transfers, vendor oversight, and data quality review. Support study startup, audit readiness, issue resolution, reporting, and process improvement while collaborating with clinical operations, laboratories, vendors, and cross-functional biotech teams.

Supports Rooms and Food & Beverage operations at a luxury hotel. Responsibilities include responding to guest requests, managing VIP services, inspecting rooms, monitoring housekeeping status, maintaining supplies and records, coordinating with departments, handling reservations and waitlists, assisting restaurant operations, and ensuring Forbes and hotel standards. The role requires excellent communication, guest-service skills, computer proficiency, flexibility, and the ability to lift up to 50 pounds.

Supports 24/7 sports betting operations by assisting traders, monitoring pre-game and in-play markets, reviewing betting content, testing app functionality, managing sport and competition setups, conducting compliance checks, communicating with data providers, and escalating operational issues. The role also supports customer issue resolution and cross-functional assignments with Compliance, Marketing, and Product. Evening, weekend, and holiday availability is required.

Supports clinical study startup, site management, device and protocol training, live-study monitoring, timeline and quality adherence, regulatory compliance, and issue resolution. Serves as the primary contact for research sites, gathers operational feedback, and collaborates with project teams to improve devices and workflows while maintaining GCP, ICH, and regulatory standards.

Supports global HR operations as a first point of contact for employee queries, onboarding, employee changes, offboarding, benefits administration, records maintenance, HR reporting, compliance, and employee lifecycle activities. Maintains HR technology systems, supports automation and HR projects, collaborates with HR, payroll, talent acquisition, IT, facilities, and finance, and contributes to culture initiatives.

Lead and manage cross-firm AI in Operations program initiatives: develop strategic plans, apply structured problem-solving and design thinking, support multiple workstreams, engage senior stakeholders, standardize AI use cases, and drive scaling and reimagination of AI capabilities across operations.

Supports wealth-management operations by maintaining portfolio platform data, account and transaction coding, reporting configurations, and data integrity. Performs audits, troubleshoots platform issues, supports advisors and internal teams, explains performance methodologies, builds custom queries, improves processes, and assists with projects involving billing, trading, tax reporting, composites, and performance data.

Manages advisory billing operations, including fee rejection resolution, collections tracking, refunds, reconciliations, accounts receivable uploads, referral billing, and cross-custodian submissions. Provides billing expertise, reporting support, data validation, business continuity coverage, and process documentation. Requires financial services experience, advanced Excel skills, strong analytical abilities, and familiarity with portfolio accounting or management systems, preferably Orion and Salesforce. The role is remote and includes evolving use of AI tools.

Supports users through email and chat, resolves product, betting, billing, and technical issues, monitors critical site problems, and escalates incidents. Reviews deposits, withdrawals, accounts, and potential irregularities; conducts due diligence investigations and provides payment operations support. Captures customer insights, uses internal tools, and works nights, weekends, and holidays during high-volume sports schedules.

Own sales operations strategy and execution, including process design, forecasting, performance reporting, account assignments, compensation plans, Salesforce data quality, dashboards, and cross-functional business initiatives. Partner with sales leadership, finance, data, and product teams to improve workflows, support planning, identify risks and opportunities, and drive operational effectiveness.

Leads payer onboarding, transitions, ongoing payer operations, licensing, credentialing, audits, site inspections, and regulatory compliance for Babylist Health. Builds scalable processes, monitors payer performance, manages commercial and Medicaid operations, program-manages new business launches, and partners with billing, legal, product, contracting, and customer support. Manages and develops two direct reports while establishing the operational foundation for expanding clinical services.

Leads enterprise operational execution, governance, prioritization, and cross-functional alignment. Tracks initiatives, escalates risks, supports transformation projects, advises senior leaders, simplifies processes, coordinates stakeholders, facilitates governance meetings, and prepares executive reporting. Requires strong strategic thinking, analytical judgment, communication, facilitation, and stakeholder management skills in a fast-paced enterprise environment.

Leads strategic technology operations initiatives across Vertex’s Data, Technology and Engineering organization. Responsibilities include improving processes, coordinating enterprise technology deployments, managing integrated planning and prioritization, overseeing stage-gate reviews, tracking operational metrics, maintaining technology roadmaps, and presenting performance to senior leadership. The role partners cross-functionally with technology and business leaders to improve execution, communication, resource tracking, and delivery quality.

Manage partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and collaborate to resolve billing and payment issues. Drive workflow improvements, support automation initiatives, and scale billing processes for new EAP partners while documenting processes and training materials.

Drive go-to-market planning and operations initiatives that support profitable growth. Responsibilities include territory planning, account assignments, pipeline and forecast analysis, customer segmentation, quota and booking analysis, dashboard development, business case creation, operating goal setting, and cross-functional program management. The role partners with sales, marketing, customer success, product, finance, analytics, and clinical operations to optimize GTM efficiency, revenue growth, investments, and scalable operating processes.

Manage day-to-day lab operations, safety compliance, and inventory/procurement. Support mammalian and microbial culture workflows, equipment maintenance, EHS interactions, shipping/MTA handling, routine lab tasks, and process improvements. Provide occasional on-call emergency response.

Provides operational support for equity and special solutions investment teams, including trade processing, portfolio readiness, reconciliations, cash and position oversight, corporate actions, exchange fund subscriptions and redemptions, tax-lot activity, settlement, and exception management. The role coordinates with internal teams and external service providers, performs control checks, manages incidents, prepares reporting, and identifies opportunities for process improvement, automation, and AI-enabled workflow support.

Supports internal business operations across contracts, compliance, hiring logistics, onboarding, events, proposals, vendor coordination, project tracking, dashboards, and leadership special projects. Maintains accurate records, monitors deadlines, prepares client-ready documents, coordinates meetings and convenings, and follows through on cross-team action items. The role requires strong organization, initiative, discretion, written communication, and proficiency with PowerPoint, Excel, Google Suite, and AI tools. This is a fully remote position with travel several times per year.

Two-year rotational program supporting investment operations across trade operations, investment analysis, pricing, reconciliations, and shareholder services. Responsibilities include trade lifecycle support, performance and risk analytics, securities valuation, custodian data reconciliation, fund accounting and reporting, and processing client cash flows. Associates receive extensive training and may transition into a permanent investment operations role after completing the program.

Process and reconcile retirement-plan payroll files, contributions, rollovers, loan payoffs, ACH funding requests, and custodial cash activity. Conduct quality-control reviews, investigate discrepancies, respond to transaction inquiries, maintain accurate records, and meet service deadlines. Collaborate with internal partners, escalate unusual issues, and contribute to process improvements, testing, documentation, and special projects while learning retirement-plan operations and related systems.

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Manage the full accounts payable and receivable cycles, including invoices, collections, vendor onboarding, aging schedules, and KPI reporting. Monitor cash positions, execute payments, administer banking platforms, and reconcile accounts. Own financial systems administration and integrations, support month-end close, prepare journal entries and reconciliations, assist with reporting and variance analysis, and support payroll and employee expense processing.