Top Operations Associate Jobs in Boston, MA

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.

Provides reception, scheduling, vendor coordination, supply ordering, facilities support, onboarding logistics, records maintenance, expense reconciliation, CRM data entry, donor and program support, and general administrative assistance. The role represents the organization to visitors and partners, supports office events, coordinates workplace services, and provides backup assistance to HR, Finance, and IT. It is hybrid in Braintree, Massachusetts, with required onsite work Tuesday through Thursday.

Supports global talent acquisition operations, including interview scheduling, executive hiring coordination, pre-boarding, background checks, candidate communications, and new-hire setup. Maintains accurate records in Ashby and Workday, coordinates across time zones, applies hiring policies, identifies risks, and partners with recruiters, hiring managers, executive assistants, and onboarding teams to deliver an efficient candidate and hiring experience.

Business Operations Associate supporting strategic planning, OKR and goal tracking, leadership decision-making, company-wide communications, process improvement, and remote-work operations. The role partners across Product, Engineering, GTM, People, and Finance, conducts business research, analyzes SaaS metrics, improves knowledge management in Notion, and helps drive cross-functional initiatives at a remote startup.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Supports healthcare payer clients with back-office modernization across claims, reimbursement, government programs, customer operations, technology platforms, and operating models. Analyzes processes and performance data, identifies improvement opportunities, develops client recommendations, applies change management and digital tooling, manages workstreams, builds client relationships, and reviews junior team deliverables. The role contributes to strategy, technology, and operations consulting engagements involving payer platforms and service delivery transformation.

Own sales strategy and operations by analyzing business health, developing performance metrics, designing coverage and forecasting models, managing territories and data hygiene, and identifying growth opportunities. The role supports executive reporting, sales process improvements, Salesforce and business-system enhancements, change management, user training, and adoption of new tools and processes across global sales teams.

Analyzes revenue data, develops forecasting models and performance dashboards, improves RevOps processes, validates data, and delivers strategic insights to sales and marketing stakeholders. The role supports business reviews, annual planning, cross-functional reporting initiatives, revenue strategy, risk mitigation, and stakeholder training while identifying operational efficiencies and growth opportunities.

Supports contribution trade operations by reviewing customer and account data, processing payroll contributions accurately and on time, identifying and correcting discrepancies, troubleshooting integration issues, maintaining records, responding to inquiries, and improving workflows. The role collaborates cross-functionally, provides operational insights, supports reporting and compliance, and contributes to projects that enhance efficiency and data integrity.

Supports healthcare providers and patients using NavDx diagnostic testing. Responsibilities include customer onboarding, clinical workflow education, operational issue resolution, order and results support, reimbursement coordination, provider portal adoption, utilization analysis, account strategy, data maintenance, and cross-functional project execution. Ensures compliance with HIPAA, CLIA, FDA regulations, and company policies while improving customer experience and testing access.

Supports healthcare providers, patients, and clinical institutions using NavDx diagnostic testing. Responsibilities include customer onboarding, workflow education, order and results support, reimbursement coordination, provider portal adoption, utilization analysis, data maintenance, account strategy, and cross-functional operational improvement. The role ensures compliance with HIPAA, CLIA, FDA regulations, and company policies while strengthening customer satisfaction and patient access.

Supports healthcare providers, patients, and clinical teams using NavDx diagnostic testing. Responsibilities include customer onboarding, workflow education, test ordering and results support, reimbursement coordination, provider portal adoption, utilization analysis, data maintenance, cross-functional collaboration, and operational improvement. The role also supports account strategies and ensures compliance with HIPAA, CLIA, FDA, and company requirements.

Own Pilot’s marketing operations systems, primarily Marketo and Salesforce. Build and QA email programs, nurtures, forms, campaigns, audience segments, and database processes. Maintain data quality, consent, deliverability, lifecycle logic, lead scoring, integrations, and campaign reporting. Support attribution through Marketo Measure and Looker, manage marketing requests against SLAs, and document process improvements. The role requires hands-on Marketo ownership, strong marketing data operations skills, clear communication, and effective use of AI tools.

Supports strategic client relationships within Investment Services by coordinating projects, tracking initiatives, preparing KPI and executive reporting, managing governance materials, resolving operational issues, and improving processes. The role works cross-functionally with fund accounting, custody, transfer agency, compliance, and other teams to deliver consistent client service and scale the Client Operations function.

Supports clients with tax reporting strategies, compliance, process transformation, and financial data analysis. Responsibilities include interpreting tax laws and accounting guidance, preparing documentation, tracking workstreams, reconciling data, developing recommendations, collaborating with client teams, and mentoring junior staff.

Supports clinical study startup, site management, and live-study monitoring for at-home EEG studies. Coordinates with research sites and internal teams, trains sites on devices and protocols, tracks timelines and quality standards, resolves operational issues, and maintains compliance with GCP, ICH, and regulatory requirements. Provides site feedback to improve devices and workflows. The role is fully remote in U.S. Pacific or Mountain time zones with up to 5% travel.

Reviews signed customer agreements against Salesforce records and quotes to verify products, quantities, prices, dates, approvals, and required data before billing and onboarding. Corrects routine Salesforce issues, tracks returned deals, communicates with Sales and Customer Success, escalates exceptions, confirms downstream handoffs, logs root causes, and improves procedures using AI-assisted review tools.

Supports supply chain operations and hardware manufacturing programs from NPI through high-volume manufacturing. Responsibilities include supplier execution, master build planning, material availability and Clear-To-Build tracking, BOM and ECO management, PLM/ERP updates, project scheduling, vendor milestone monitoring, and cross-functional coordination among engineering, quality, commercial teams, foundries, OSATs, and contract manufacturers.

Execute and manage digital advertising campaigns from asset collection through scheduling, testing, delivery, troubleshooting, and reporting. Communicate with clients, agencies, account managers, and internal teams regarding creative assets, ad specifications, tracking, pacing, discrepancies, and campaign priorities. Upload and schedule creative in ad servers, provide previews for approval, resolve technical issues, and support advertiser relationships and campaign performance.

Coordinates global marketing integration workstreams from planning through transition to business-as-usual. Maintains integrated plans, dependencies, risks, decisions, financials, technology inventories, governance routines, and handoff documentation. Configures ClickUp workflows and dashboards, supports onboarding and adoption, coordinates meetings and logistics, manages change activities, and prepares executive reporting. The role synthesizes incomplete information, identifies cross-workstream impacts, supports capability leads, and improves repeatable integration processes across geographically dispersed teams.

Coordinates global marketing integration workstreams, maintaining integrated plans, dependencies, risks, decisions, financial tracking, and BAU handoffs. Configures ClickUp workflows, dashboards, templates, and adoption processes; supports change management, onboarding, stakeholder communications, logistics, and executive reporting. Documents acquired firms’ technology environments, contracts, owners, and dependencies while identifying issues and downstream impacts. Provides administrative and operational support to capability leads and improves integration playbooks, governance routines, and transition documentation.

Supports management consulting engagements for pharmaceutical and biotech clients, focusing on Gross-to-Net, government pricing, contract analysis, compliance, Fair Market Value, pricing models, and financial analysis. Collaborates with project teams and clients, prepares insights and materials, analyzes client data, and helps implement pricing programs meeting government and commercial requirements.

Founding lab operations role owning daily lab function, equipment, inventory, procurement, safety, and compliance in a new BSL-2 Cambridge lab. Balance hands-on bench work (mammalian cell culture, cryobanking, lentivirus preps, reagent prep) with building operational systems, SOPs, vendor management, and audit-ready documentation. Design and improve processes, monitor core instruments and freezers, and support procurement and budgeting.

Executes equity trades, reconciles trading and custodial records, maintains security models, and ensures regulatory compliance. Supports portfolio managers through rebalancing, tax-loss harvesting, market-driven trades, and customized options strategies. Communicates trade and market updates, participates in investment meetings, and develops reports using investment platforms including Koyfin, Black Diamond, and RedBlack.

Supports client sales and service strategies through sales process analysis, sales effectiveness recommendations, customer experience improvements, and revenue growth initiatives. Responsibilities include interpreting client data, developing operating model recommendations, coordinating consulting workstreams, preparing presentations and action plans, troubleshooting sales channels, managing client relationships, and guiding junior team members.