Top Operations Associate Jobs in Boston, MA

The Lab Operations Associate will manage laboratory operations, maintain equipment, ensure lab safety, and support project needs, requiring 2 years of lab management experience.

Supports grassroots mobilization operations through event listings, host onboarding, logistics, platform maintenance, data reporting, CRM support, security triage, coalition coordination, grant-cycle assistance, and ticket resolution. The role manages tools including EveryAction, NGP VAN, Mobilize, and Freshdesk; supports rapid-response infrastructure; tracks event performance and communications; and provides operational support to hosts, volunteers, coalition partners, and the public.

Maintain all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash forecasting, auditing negotiable instruments and cash drawers, BSA/compliance tasks, and quality control for new account openings. Provide customer-facing transactional and sales support: open accounts, take loan applications, process monetary transactions, and manage safe deposit records. Follow policies and escalate unclear situations.

Support operational excellence by owning reporting and dashboards, improving CRM data quality, building Excel-based reports and Redtail workflows, auditing data, coordinating cross-functional projects, documenting SOPs, testing processes, and identifying automation opportunities to improve firm-wide operations.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

Support finance and operations by building financial models, forecasting, and evaluating partnerships, token economics, M&A, and new product initiatives. Manage outsourced accounting, treasury operations, budgeting, entity structuring, fund disbursements, and improvements to payments and reporting systems while preparing internal and board materials.

Process insurance policy transactions (new business, renewals, endorsements) accurately and timely for a single line of business. Provide excellent customer service to agents and internal partners, escalate issues, manage workload independently, collaborate with underwriting/billing/customer service, and adapt to shifting priorities in a fast-paced environment.

Maintain and analyze Americas Private Equity portfolio company financial data, manage recurring data collection and quality controls, develop SQL/data transformation logic and lightweight automation, produce quarterly performance reporting and LP deliverables, operate the internal data platform (Chronograph), and collaborate with deal teams and global stakeholders to support portfolio monitoring and analytics.

The AI Operations Associate monitors AI-driven workflows, investigates incidents, supports operational controls, and recommends improvements to maintain workflow reliability and safety in finance environments.

Supports clinical study startup, site management, and live-study monitoring for at-home EEG deployments. Responsibilities include coordinating with research sites and project teams, training sites on devices and protocols, monitoring timelines and quality, maintaining GCP and ICH compliance, resolving operational issues, and providing site feedback to improve devices and workflows. The role is fully remote in the U.S. with up to 5% travel.

Coordinate and manage digital and in-person events including webinars and LinkedIn Live; set up webinars, send promotional emails, manage Zoom/Restream, coordinate marketing assets, maintain email lists, and ensure smooth event execution and engagement.

As a Business Operations Associate, you'll support strategic planning, process improvements, and ensure effective communication within the organization, enhancing operational efficiency.

Support and scale people operations by owning onboarding/offboarding, staff support (benefits, payroll, policies), managing HR vendors, tracking contracts and compliance, coordinating reviews, handling visa sponsorship processes, and, at the Manager level, designing HR processes, driving strategic HR decisions, and mentoring staff.

First-line participant support for retirement accounts via Intercom and phone; guide account setup, enrollments, deferrals, rollovers, withdrawals, and loans; resolve issues end-to-end and escalate when needed; build support content and AI-powered tooling; coordinate money movements and external custodial/vendor partners; surface recurring problems to product and engineering; own support quality, response times, and tone.

Support business operations through data management, ERP system processes, and analytics. Responsibilities include data analysis, reporting, system maintenance, and workflow improvement.

Support on-site lab and trial operations for in-person uplift studies: proctor participants, manage devices and inventory, run cell viability, fluorescence, and colorimetric assays, prepare samples for sequencing, maintain lab and office facilities, handle waste disposal, set up participant devices, document workflows, and flag operational risks.

Support day-to-day operations across customer success, tool and process management, and automation. Help onboard and assist students, maintain CRM workflows (Zapier integrations), communicate clearly, and improve operational processes in a fast-paced remote startup.

Support day-to-day sales operations including retail onboarding, account setup, pricing and sales rules, invoice validation, feature adoption (Marketplace, VMI, BillPay), CRM and reporting hygiene, brand/marketplace content maintenance, promotions support, issue resolution, and cross-functional coordination to ensure data integrity and operational continuity.

Investigate card, ACH, and mobile deposit disputes per Reg E, Mastercard and NACHA rules; manage chargeback lifecycle; detect and mitigate fraud through transaction analysis; document audit-ready investigative summaries; and work with AI and other technologies to improve processes within a collaborative operations team.

Support day-to-day operations for a mission-driven organization by maintaining documentation, coordinating schedules and communications, following SOPs, tracking program and clinical activities, assisting special projects and workforce tasks, and identifying process improvements while working remotely and collaboratively.

Work with executive and operations leaders to drive growth and performance through financial modeling, forecasting, business cases, cross-functional project leadership, data analysis, and executive communications.

Execute end-to-end risk-based operational and compliance audits (scoping, testing, reporting, remediation validation). Identify control gaps, perform root cause analysis, draft actionable recommendations, manage audit requests and stakeholders, validate remediation, and partner with Operations, Compliance, Risk, Finance, and Legal while maintaining third-line independence.

Drive annuity operations to improve speed and scalability: process new annuity business, coordinate with carriers and sales, document processes, optimize CRM and workflows, and collaborate cross-functionally to launch product and process improvements.

Support day-to-day PBM data operations including eligibility, accumulator, and claims extract file feeds. Monitor and troubleshoot file feeds and third‑party integrations, collaborate with engineering and client teams, maintain documentation and internal controls, and assist during peak seasons to ensure timely, accurate data delivery.

Manage high-volume provider onboarding and training operations including facilitating live/asynchronous sessions, administering WorkRamp LMS, optimizing EHR/tech setups, tracking training engagement, owning lifecycle logistics, serving as provider liaison, identifying process improvements, and maintaining training materials in Salesforce, Zendesk, and Google Suite.