Top Operations Associate Jobs in Boston, MA

Manage the operational integrity of an automated group health insurance underwriting workflow. Review and approve RFPs, validate broker and external data, correct errors, monitor funnel and risk metrics, analyze quote-to-bind performance, triage inquiries, coordinate with sales and health plan operations, and maintain underwriting dashboards and reporting.

Manages digital advertising campaigns from asset collection through launch, delivery, troubleshooting, reporting, and renewal. Communicates with clients and internal teams, uploads and tests creative in ad servers, schedules campaigns, resolves tracking and pacing issues, monitors delivery, and provides previews and campaign updates. Supports account managers in maintaining advertiser relationships and improving campaign performance through ad copy iteration and accurate campaign execution.

Manage and optimize daily supply chain operations spanning purchasing, inventory, fulfillment, transportation, distribution, forecasting, and supplier coordination. Analyze KPIs and operational data to identify risks, improve efficiency, reduce costs, optimize inventory, and resolve supply issues. Maintain ERP data and reporting, support product launches and process improvements, and collaborate with internal teams and external partners to ensure timely product availability.

As an Ad Operations Associate, you'll manage digital ad campaigns, ensure quality control, and collaborate with teams on campaign launches.

The Senior Associate in Investment Operations oversees portfolio accounting, manages client onboarding, ensures regulatory compliance, and identifies process improvements. They drive initiatives to enhance operational strategies, support fund administration, and maintain market documentation.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

Manage day-to-day lab operations, safety compliance, and inventory/procurement. Support mammalian and microbial culture workflows, equipment maintenance, EHS interactions, shipping/MTA handling, routine lab tasks, and process improvements. Provide occasional on-call emergency response.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Supports clinical trial data operations for biopharma, molecular diagnostics, and academic studies. Responsibilities include sample tracking, data entry, query management, reporting, documentation archiving, sample returns, quality control, compliance with HIPAA/GDP/GCP, deviation tracking, training, and cross-functional coordination. The role also maintains study systems and SharePoint resources, supports process improvement, and ensures accurate, timely delivery of partner milestones.

Owns end-to-end CMS healthcare data and medical record submissions, including file preparation, validation, quality assurance, portal uploads, issue triage, tracking, and compliance documentation. Coordinates submission work, partners with IT and technical teams to resolve system issues, manages secure file transfers, reports metrics and error trends, and maintains standard operating procedures. Supports CMS RADV and Part C improper payment audits while ensuring accurate, timely, and compliant submissions.

Supports office and workplace operations, including supplies, facilities, vendors, visitors, meetings, events, onboarding, and employee engagement. Handles financial administration such as expenses, invoices, purchasing, corporate cards, payments, renewals, and accounts payable. Provides executive support, maintains records, improves processes, and manages cross-functional operational projects in a fast-growing technical startup.

Oversee clinical trial operations, budgets, CRO and vendor relationships, contracts, invoices, change orders, purchase orders, and TMF quality. Partner with Finance, Legal, CMC, and preclinical teams to ensure trials meet timelines, budgets, GCP requirements, and quality standards. Monitor vendor performance, identify operational and financial risks, support inspection readiness, and train new team members on internal processes.

Assist in launching and maintaining venture capital firms globally, managing legal and operational matters while collaborating with partners and clients.

The Operations Associate will support daily auctions, manage customer support requests, assist in marketing, and ensure smooth operations.

Partner with business and technology teams to build analytics, dashboards, and data pipelines for private markets and credit. Write and optimize complex SQL, contribute to Python-based data pipelines, improve data quality, automate workflows, and apply AI/LLMs to enhance reporting and analytics.

Own accounts payable, invoicing, collections support, wire transfer preparation, vendor payment inquiries, financial record maintenance, process improvements, equity issuance support, and payroll cycles across Shaper Capital and its portfolio companies. The role requires strong spreadsheet and accounting systems skills, meticulous execution, rapid learning, clear communication, and comfort in fast-paced startup environments.

Build automation, workflows, and autonomous agents for ISV partnership operations. Develop Salesforce reports and dashboards, analyze data, identify process improvements, and scale partner onboarding and account-management activities. Collaborate with business development, technical, legal, support, and operations teams while documenting processes and supporting partner-facing communications. The role requires operating effectively amid ambiguity and helping establish a new team function.

Manages clinical study vendors and supports CRO, site, and study execution activities for biotech clinical trials. Responsibilities include vendor planning, performance tracking, risk mitigation, budgets, invoicing, study start-up, site feasibility, documentation, TMF quality, and issue escalation. Ensures compliance with SOPs, FDA regulations, and ICH/GCP guidelines while supporting study timelines, budgets, and quality. The role requires up to 10% travel and collaboration across cross-functional teams.

Supports the Product team by turning ambiguous problems into scalable systems and measurable workflows. Responsibilities include process mapping, automation, research, analysis, documentation, dashboard and reporting development, stakeholder coordination, frontline observation, tool rollout, onboarding, training, adoption measurement, and continuous improvement. The role uses AI and operational data to reduce manual effort, improve throughput and quality, and standardize work across clinical, operational, enrollment, and enterprise teams.

Supports day-to-day virtual behavioral health clinic operations, including patient referrals, record creation, appointment reminders, scheduling changes, provider communication, internal helpdesk triage, billing administration, and data accuracy across EMRs and operational tools. The role also identifies process gaps and escalates operational issues while providing a smooth virtual front-desk experience for patients and providers.

Supports day-to-day operations for tokenized investment funds by reviewing NAVs and financials, monitoring fund activity, coordinating accounting, audits, tax reporting, and service providers, resolving reconciliations and discrepancies, managing documentation, and supporting digital-asset and stablecoin workflows.

Supports product managers and cross-functional teams in delivering clinical and value-based care features from ideation through release. Responsibilities include portfolio analysis, dependency coordination, alpha and beta readiness, outcome measurement, governance, AI-enabled productivity, process improvement, and leadership decision support. The role helps improve product operating practices across the athenaOne portfolio while applying healthcare technology, clinical workflow, analytics, agile, and AI expertise.

Manage all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash and negotiable instrument audits, BSA/compliance tasks, new account documentation review, routine cash drawer reconciliation, and customer-facing transactional and sales duties (account openings, loan applications, deposits, and monetary transactions). Ensure security, quality control, and adherence to bank policies.

Research and resolve complex retroactive Medicare enrollment and payment corrections using CMS guidance and applicable regulations. Submit MARx, MAPD Help Desk, and eRPT transactions; monitor aging, risks, trends, and capacity; coordinate claims, pharmacy, billing, subsidy, notification, and ID-card remediation. Build repeatable operational tooling, maintain audit-ready case records, analyze root causes, and collaborate with Enrollment, Compliance, Product, Engineering, and other stakeholders.

The Operations Associate will provide administrative assistance and operational support, manage communications, perform data entry, and organize meetings.