Top Operations Associate Jobs in Boston, MA

Leads strategic cross-functional initiatives for Biogen’s U.S. Alzheimer’s franchise, advising senior leadership, coordinating leadership forums, synthesizing data for executive communications, supporting investor relations, and overseeing the franchise budget. The role requires managing complex workstreams, launch planning, alliance coordination, timelines, and cross-functional stakeholder relationships across the biopharma organization.

Provides strategic and operational QA oversight for external GMP manufacturing partners across process development, technology transfer, launch, ramp-up, and commercial execution. Leads quality governance, risk management, deviations, investigations, CAPAs, change controls, product disposition, audit readiness, and regulatory compliance. Oversees CDMO quality performance, resolves operational issues, and builds effective internal and external partnerships supporting cell and gene therapy or biologics manufacturing.

Supports fundraising operations through prospect management, donor data maintenance, gift processing, acknowledgment, stewardship, reporting, and cross-functional projects. Maintains accurate constituent records, prepares lists and materials, tracks follow-up, coordinates donor recognition, and assists with high-volume gift and matching-gift processing. The role also helps improve data quality, operational efficiency, and donor service while collaborating across Advancement teams.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Supports cross-functional business operations across client onboarding, product delivery, compliance, reporting, and administration. Builds dashboards, troubleshoots client technical issues, and transforms recurring workflows into AI agents and automations. Contributes to strategic projects involving technology investments and operational scaling. The role suits an early-career professional with strong analytical, communication, client-facing, and AI-tool experience who is comfortable working independently in a remote, fast-growing startup.

Manage complex healthcare billing operations, including claim denials, payment posting, remittance reconciliation, appeals, underpayment follow-up, and payer communications. Analyze EOBs and ERAs, investigate discrepancies, resubmit claims, maintain audit-ready records, improve billing workflows, and identify denial trends. The role also provides escalation support, mentorship to junior staff, and ensures adherence to billing procedures and regulatory requirements.

Leads U.S. commercial quality operations across prescription, OTC, and cosmetics portfolios. Oversees product disposition and release, distribution and supply chain quality, inventory disposition, investigations, complaints, recalls, market actions, and external manufacturing quality. Manages the Commercial Quality Operations team, partners with supply chain and commercial stakeholders, ensures regulatory and patient safety compliance, and drives quality metrics and continuous improvement.

Processes sales contracts and orders, manages advertising inventory, verifies contracting and payment standards, coordinates billing and revenue issue resolution, supports month-end close, and builds sales intelligence reports for forecasting and commercial analysis.

Leads enterprise provider lifecycle strategy and product management across Humana’s Insurance Segment. Owns product portfolio investments, roadmaps, governance, operating models, prioritization, and measurable outcomes. Aligns provider operations, clinical, technology, analytics, finance, legal, and compliance stakeholders while improving provider experiences and business performance. Builds product leadership capabilities, establishes outcome-based practices, guides products through their lifecycle, and develops high-performing product teams.

Supports pension risk transfer clients and third-party administrators throughout transaction integrations and transitions. Coordinates project plans, client meetings, deliverables, premium reconciliation, annuity exhibits, and execution activities. Collaborates with Pricing, Valuation, and Treasury, documents procedures, assists with annuitant administration, and prepares audit and regulatory examination materials. The role emphasizes client relationships, communication, organization, accuracy, process improvement, and operational execution.

Supports global HR operations as a first point of contact for employee queries, onboarding, offboarding, employee changes, benefits administration, records maintenance, compliance, reporting, and HR technology. Partners with HR, talent acquisition, payroll, IT, facilities, and finance teams, contributes to HR projects and culture initiatives, and helps improve HR processes and automation.

Leads enterprise strategy and operational initiatives for the Office of the COO, translating executive priorities into actionable plans, performance insights, governance mechanisms, and measurable results. Advises senior leaders, facilitates cross-functional decision-making, supports member firms, and drives implementation across complex, geographically dispersed organizations. The role requires strong business and financial acumen, executive communication, independent problem-solving, and the ability to influence without formal authority.

Leads enterprise strategy and operational priorities for the Office of the COO, translating ambiguous business problems into recommendations, executable plans, and measurable outcomes. Owns performance analysis, executive operating reviews, governance, organizational effectiveness, and cross-functional implementation across Americas member firms. Advises senior executives, facilitates decisions, manages multiple strategic workstreams, and drives accountability without formal authority.

Supports clinical data operations for BioPharma, FMI, and academic clinical trials. Responsibilities include study setup and archiving, sample tracking, query management, data entry, quality control, reporting, sample returns, and partner communications. The role ensures data integrity and compliance with HIPAA, GDP, and GCP while coordinating with clinical, laboratory, technology, bioinformatics, and data management teams to meet study deliverables and improve processes.

Process returned devices for refurbishment through charging, cleaning, preparation, packaging, ERP receiving, sorting, and inventory tasks. Support process improvements for the Tive Green program and coordinate with team members while following written procedures. The role requires lifting up to 30 pounds and may involve spreadsheets, data entry, Google Workspace, and production control systems.

Provides operations consulting services to asset and wealth management clients. Analyzes processes, performance data, risks, and operating models; develops recommendations; supports workstreams from planning through execution; prepares client deliverables; coordinates milestones; reviews work for quality; and contributes to operations transformation across procurement, logistics, manufacturing, and service operations. Mentors junior team members and helps manage client relationships and changing priorities.

Supports operations consulting engagements for asset and wealth management clients. Analyzes business needs, workflows, operating models, and performance data to identify process improvements. Assists with operational strategies, service delivery models, metrics, research, documentation, and presentations. Collaborates with consultants and client stakeholders, tracks deliverables, adapts to changing priorities, and develops practical recommendations using analytics and digital tools.

Leads clinical operations strategy and execution for global pharmaceutical development programs. Oversees clinical study planning, CRO and vendor performance, budgets, risk mitigation, regulatory inspection readiness, and cross-functional program governance. Represents Clinical Operations on global program and clinical sub teams, supports regulatory activities and business development evaluations, and drives process improvements. Requires extensive pharmaceutical or CRO experience, clinical study management expertise, global regulatory knowledge, and strong matrix leadership.

Configure and test loyalty bonus offers, verify eligibility and messaging, troubleshoot issues, monitor live promotions, and collaborate with CRM, Marketing, Customer Experience, and other teams. The role also supports process improvements, automation, AI adoption, and operational efficiency while ensuring accurate and reliable rewards experiences.

Own cross-functional business operations across people operations, recruiting, vendors, systems, compliance, events, executive support, planning, and finance operations. Build scalable processes, dashboards, automations, and sources of truth while coordinating stakeholders and driving special projects. Manage accounts payable, receivable, reconciliations, onboarding, offboarding, reporting, and leadership materials in a fast-moving startup environment.

Own the company’s day-to-day office and administrative operations, including visitors, deliveries, supplies, vendors, records, events, onboarding, offboarding, invoices, expenses, and calendars. Coordinate facilities and vendor needs, support the relocation to a new Allston facility, and build scalable processes for office operations. The role requires strong organization, communication, initiative, and hands-on support in an onsite environment.

Supports AI data center projects through procurement, contract administration, and financial analysis. Evaluates vendor proposals, analyzes budgets and variances, negotiates commercial terms, reviews contracts and change orders, resolves procurement and payment discrepancies, maintains project records, supports audits, and improves commercial processes. Partners with Legal, project teams, and vendors to manage risks and support project delivery.

Supports hedge fund clients across middle- and back-office operations, including trade settlements, reconciliations, cash and position exception research, wire processing, payment confirmations, and client servicing. Acts as a liaison among clients, counterparties, prime brokers, and internal teams. Reviews colleagues’ work and trains operations staff while supporting products including equities, fixed income, swaps, futures, options, FX, mortgages, and repos.

Supports primary market research fieldwork by recruiting respondents, maintaining research databases, coordinating qualitative interviews, managing survey logistics, testing surveys, coordinating vendors, handling translations and transcripts, and fulfilling participant honoraria. Serves as a liaison between research participants and consulting teams while supporting quantitative and qualitative research processes in a fast-paced consulting environment.

Performs reconciliations, NAV validation, cash monitoring, valuation issue resolution, reporting, and data integrity controls for investment accounts. Investigates discrepancies across custodians, administrators, and internal teams, communicates issues affecting investment decisions, and owns resolution through completion. The role also supports audits, system implementations, process improvements, and cross-functional operations initiatives.