Top Operations Associate Jobs in Boston, MA

Leads strategic business operations initiatives, operational excellence, governance, financial planning, forecasting, budgeting, scientific communications, congress activities, stakeholder engagement, executive reporting, and organizational effectiveness. Partners cross-functionally with leadership to improve processes, leverage technology and AI, and deliver strategic business outcomes in a matrixed environment.

Leads commercial training, field enablement, meeting and event operations, and contract workflow coordination for a biotechnology company's commercial organization. Manages training programs, national sales meetings, vendors, budgets, cross-functional stakeholders, and CLM workflows. Facilitates contracts through Legal and Procurement review, administers routing and approval processes, identifies process efficiencies, and trains business users on contracting procedures and CLM tools.

Drive high-priority cross-functional initiatives, partner with leadership to solve product and business challenges, build teams/processes, research markets and opportunities, and deliver operational improvements and measurable business outcomes in a fast-moving environment.

Drive high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Partner with leadership to solve business and product challenges, build teams and processes, research new markets and opportunities, and improve operational effectiveness. Manage projects from planning through execution while taking ownership of measurable business outcomes in a fast-moving environment.

Manage day-to-day lab operations, safety compliance, and inventory/procurement. Support mammalian and microbial culture workflows, equipment maintenance, EHS interactions, shipping/MTA handling, routine lab tasks, and process improvements. Provide occasional on-call emergency response.

Coordinate biosample operations across clinical trials, including collection, shipment, reconciliation, chain-of-custody documentation, laboratory transfers, vendor oversight, and data quality review. Support study startup, audit readiness, issue resolution, reporting, and process improvement while collaborating with clinical operations, laboratories, vendors, and cross-functional biotech teams.

Supports 24/7 sports betting operations by assisting traders, monitoring pre-game and in-play markets, reviewing betting content, testing app functionality, managing sport and competition setups, conducting compliance checks, communicating with data providers, and escalating operational issues. The role also supports customer issue resolution and cross-functional assignments with Compliance, Marketing, and Product. Evening, weekend, and holiday availability is required.

Supports clinical study startup, site management, device and protocol training, live-study monitoring, timeline and quality adherence, regulatory compliance, and issue resolution. Serves as the primary contact for research sites, gathers operational feedback, and collaborates with project teams to improve devices and workflows while maintaining GCP, ICH, and regulatory standards.

Supports global HR operations as a first point of contact for employee queries, onboarding, employee changes, offboarding, benefits administration, records maintenance, HR reporting, compliance, and employee lifecycle activities. Maintains HR technology systems, supports automation and HR projects, collaborates with HR, payroll, talent acquisition, IT, facilities, and finance, and contributes to culture initiatives.

Supports wealth-management operations by maintaining portfolio platform data, account and transaction coding, reporting configurations, and data integrity. Performs audits, troubleshoots platform issues, supports advisors and internal teams, explains performance methodologies, builds custom queries, improves processes, and assists with projects involving billing, trading, tax reporting, composites, and performance data.

Manages advisory billing operations, including fee rejection resolution, collections tracking, refunds, reconciliations, accounts receivable uploads, referral billing, and cross-custodian submissions. Provides billing expertise, reporting support, data validation, business continuity coverage, and process documentation. Requires financial services experience, advanced Excel skills, strong analytical abilities, and familiarity with portfolio accounting or management systems, preferably Orion and Salesforce. The role is remote and includes evolving use of AI tools.

Supports users through email and chat, resolves product, betting, billing, and technical issues, monitors critical site problems, and escalates incidents. Reviews deposits, withdrawals, accounts, and potential irregularities; conducts due diligence investigations and provides payment operations support. Captures customer insights, uses internal tools, and works nights, weekends, and holidays during high-volume sports schedules.

Leads trial master file operations across studies and enterprise processes, ensuring complete, accurate, timely, and inspection-ready clinical documentation. Oversees FSP and vendor resources, sponsor QC, risk-based reviews, metrics, issue remediation, governance, and audit or inspection preparation. Partners with clinical operations, quality, regulatory, systems, and vendors to maintain compliant TMF processes and drive continuous improvement, including operational oversight of AI-enabled workflows.

Leads research strategy and operations for Hematology Translational Medicine. Integrates biomarker science, multi-omic data, analytics, workplans, dashboards, external partner evaluation, laboratory sample compliance, and cross-functional execution. Coordinates matrixed teams, manages risks, presents portfolio progress, and translates scientific insights into recommendations and deliverables across internal and external stakeholders.

Provides operational support for equity and special solutions investment teams, including trade processing, portfolio readiness, reconciliations, cash and position oversight, corporate actions, exchange fund subscriptions and redemptions, tax-lot activity, settlement, and exception management. The role coordinates with internal teams and external service providers, performs control checks, manages incidents, prepares reporting, and identifies opportunities for process improvement, automation, and AI-enabled workflow support.

Leads payer onboarding, transitions, ongoing payer operations, licensing, credentialing, audits, site inspections, and regulatory compliance for Babylist Health. Builds scalable processes, monitors payer performance, manages commercial and Medicaid operations, program-manages new business launches, and partners with billing, legal, product, contracting, and customer support. Manages and develops two direct reports while establishing the operational foundation for expanding clinical services.

Leads strategic technology operations initiatives across Vertex’s Data, Technology and Engineering organization. Responsibilities include improving processes, coordinating enterprise technology deployments, managing integrated planning and prioritization, overseeing stage-gate reviews, tracking operational metrics, maintaining technology roadmaps, and presenting performance to senior leadership. The role partners cross-functionally with technology and business leaders to improve execution, communication, resource tracking, and delivery quality.

Manages clinical program operations across Clinical Programs and Medical Affairs, coordinating intake, reviews, scheduling, milestones, budgets, vendors, reporting, and process improvements. Maintains program tracking, dashboards, governance, and operating infrastructure while supporting knowledge mobilization and clinical guidelines initiatives. Partners with leadership, funders, healthcare stakeholders, and external vendors to keep cross-functional deliverables moving and risks addressed.

Leads business operations, governance, portfolio management, and strategic planning for Moderna’s Global Quality Control organization. Establishes operating cadences, dashboards, KPIs, investment analyses, executive communications, and value realization frameworks. Coordinates cross-functional initiatives across quality, supply chain, finance, digital, engineering, facilities, and site leadership. Oversees roadmap development, resource planning, risk management, performance reporting, and continuous improvement within a regulated life sciences environment.

Supports underwriters by analyzing applications, evaluating complex risks, applying rates and policy forms, and coordinating quoting, binding, and issuance. Maintains documentation, processes policy notices, prepares management reports, and develops relationships with brokers, producers, underwriters, and reinsurers. The role also handles underwriting projects, ensures guideline and regulatory compliance, and contributes to profitable portfolio management.

Leads strategy and operational execution for the US Market Access and Reimbursement organization. Responsibilities include managing operating rhythms, preparing executive materials, tracking budgets and performance, coordinating cross-functional deliverables, improving business processes, and supporting payer readiness, pricing, reimbursement, and access initiatives. The role synthesizes complex inputs, drives alignment among senior stakeholders, and ensures timely execution across Commercial, Medical, Finance, and Franchise teams.

Drive go-to-market planning and operations initiatives that support profitable growth. Responsibilities include territory planning, account assignments, pipeline and forecast analysis, customer segmentation, quota and booking analysis, dashboard development, business case creation, operating goal setting, and cross-functional program management. The role partners with sales, marketing, customer success, product, finance, analytics, and clinical operations to optimize GTM efficiency, revenue growth, investments, and scalable operating processes.

Supports daily operations for a virtual behavioral health clinic by managing patient referrals, maintaining records and schedules, coordinating appointment changes, handling patient calls, supporting internal helpdesk requests, assisting with billing administration, and maintaining data accuracy across EMRs and internal tools. The role also identifies operational issues and escalates or improves processes.

Leads multi-product cell therapy manufacturing operations across three shifts at a Boston facility. Oversees compliant drug product production, inventory, resources, capacity, budgeting, quality events, regulatory inspections, digital systems, automation, and continuous improvement. Builds and develops manufacturing teams, manages talent and succession planning, maintains GMP compliance and training excellence, and partners with cross-functional and senior leadership stakeholders to ensure timely product delivery.

Manages clinical study vendors, CRO activities, operational plans, site management, study documentation, budgets, invoicing, vendor metrics, and risk escalation. Supports study and country start-up while ensuring compliance with SOPs, FDA regulations, and ICH/GCP guidelines. The role requires cross-functional collaboration, strong organization, and up to 10% travel.