Top Operations Associate Jobs in Boston, MA

Provides operational support for equity and special solutions investment teams, including trade processing, portfolio readiness, reconciliations, cash and position oversight, corporate actions, exchange fund subscriptions and redemptions, tax-lot activity, settlement, and exception management. The role coordinates with internal teams and external service providers, performs control checks, manages incidents, prepares reporting, and identifies opportunities for process improvement, automation, and AI-enabled workflow support.

Supports internal business operations across contracts, compliance, hiring logistics, onboarding, events, proposals, vendor coordination, project tracking, dashboards, and leadership special projects. Maintains accurate records, monitors deadlines, prepares client-ready documents, coordinates meetings and convenings, and follows through on cross-team action items. The role requires strong organization, initiative, discretion, written communication, and proficiency with PowerPoint, Excel, Google Suite, and AI tools. This is a fully remote position with travel several times per year.

Two-year rotational program supporting investment operations across trade operations, investment analysis, pricing, reconciliations, and shareholder services. Responsibilities include trade lifecycle support, performance and risk analytics, securities valuation, custodian data reconciliation, fund accounting and reporting, and processing client cash flows. Associates receive extensive training and may transition into a permanent investment operations role after completing the program.

Process and reconcile retirement-plan payroll files, contributions, rollovers, loan payoffs, ACH funding requests, and custodial cash activity. Conduct quality-control reviews, investigate discrepancies, respond to transaction inquiries, maintain accurate records, and meet service deadlines. Collaborate with internal partners, escalate unusual issues, and contribute to process improvements, testing, documentation, and special projects while learning retirement-plan operations and related systems.

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Supports environmental health and safety compliance consulting projects for industrial and commercial clients. Responsibilities include preparing permits, plans, reports, and technical documentation; assessing compliance with hazardous waste, air quality, stormwater, wastewater, spill prevention, and regulatory programs; analyzing environmental data; supporting corrective actions; and coordinating project tasks within scope, budget, schedule, and quality requirements.

Supports environmental, health, and safety compliance consulting projects for industrial and commercial clients. Responsibilities include preparing permits, plans, reports, and technical documentation; assessing compliance with hazardous waste, air quality, stormwater, wastewater, spill prevention, and regulatory programs; analyzing environmental data; coordinating project tasks; supporting corrective actions; and providing on-site client assistance.

Leads client proposals and commercial analytics projects for life sciences companies, ensuring quality, timelines, budgets, and client satisfaction. Develops reports, analytical tools, and data processes using SAS, Python, and VBA; communicates insights; manages project finances and risks; identifies growth opportunities; and mentors diverse teams. Supports recruiting, training, employee engagement, and organizational initiatives.

Provides enterprise clients with support for order entry, execution, FIX sessions, OMS functionality, account management, and trading operations. Monitors trading activity, corporate actions, and anomalies; troubleshoots issues; collaborates with trading desks, IT, operations, and compliance; supports regulatory adherence and risk management; and communicates client feedback to improve products and services.

Develops strategy, performance frameworks, competitive intelligence, and scalable processes for the Loyalty & VIP Growth organization. Uses KPI analysis, market research, AI, and automation to inform decisions, improve workflows, and support strategic initiatives. Partners cross-functionally to translate data into recommendations, build AI-enabled tools, and enhance organizational performance.

Generalist operations strategy role focused on analyzing operational data, identifying bottlenecks, building dashboards and models, implementing AI and automation tools, designing scalable workflows, and leading cross-functional initiatives. Projects may include improving payment collection, onboarding AI vendors, developing predictive payer-risk models, or managing operations teams to improve performance, quality, and customer experience.

Leads the insourced FSP operating model for country and site clinical trial operations. Manages 20–25 FSP staff, resource forecasting, assignments, budgets, training, onboarding, vendor governance, performance metrics, and quality expectations. Partners with clinical operations, study teams, Medical, Quality, and regional stakeholders to improve trial execution, scalability, efficiency, and cost effectiveness. Oversees processes, risk management, stakeholder alignment, and continuous improvement across global clinical development activities.

Own operational support for a growing community partnerships team by tracking action items, maintaining playbooks and collateral, managing CRM data hygiene, monitoring dashboards, analyzing datasets, and coordinating data and product requests. The role partners with leadership, field representatives, and data and engineering teams to improve execution, resolve issues, and support informed decision-making.

Leads global clinical operations strategy and execution for oncology and autoimmune/inflammatory disease trials from first-in-human through Phase III. Oversees study timelines, budgets, quality, CROs, vendors, data review, regulatory documentation, risk mitigation, and cross-functional teams. Manages clinical operations personnel and external partners while ensuring compliance with FDA regulations, ICH/GCP, internal SOPs, and local requirements. The role requires substantial investigator and site engagement, approximately 30–40% travel, and a hybrid schedule with 70% Boston office presence.

Supports business strategy and company operations through market research, customer and competitor analysis, financial modeling, reporting, process improvement, customer success, partner relations, product demos, onboarding, and fundraising activities. Works closely with the head of operations and founders to synthesize insights, inform strategic decisions, improve product-market fit, and support growth initiatives.

Support cross-functional projects to improve operational workflows, perform market and ad-hoc analyses, maintain SOPs and reporting, deep-dive into data to surface trends and recommendations, and clean up CRM and reporting infrastructure. Prepare biweekly operational performance reports and lead initiatives across Sales, Marketing, Product, Operations, Policy, and Finance.

Leads Board of Trustees and committee operations, including governance documentation, meeting logistics, board communications, secure portal administration, regulatory filings, and tracking strategic initiatives. Maintains board records, calendars, dashboards, processes, and KPIs; coordinates stakeholders and supports the Board Secretary. Also manages the Trustees Emeriti program, supervises administrative staff, oversees a department budget, and supports compliance initiatives. Requires strong project management, communication, technology, relationship-building, confidentiality, and organizational skills.

Lead and manage oncology clinical trials across phases, overseeing CROs/vendors, budgets, timelines, and compliance (ICH/GCP). Develop operational strategies, provide sponsor oversight, support inspection readiness, mentor clinical staff, and collaborate cross-functionally to ensure successful study execution and program deliverables.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Ensure timely, accurate settlement of domestic and international trades by managing post-trade processes, resolving exceptions, coordinating with brokers, custodians and vendors, maintaining records and audits, improving operational processes, and supporting technology initiatives. Work cross-functionally in a high-volume environment to mitigate settlement risk and meet strict deadlines during an approximate 10:30AM–7:30PM EST shift.

Supports environmental consulting projects involving compliance, air quality, site investigations, remediation, due diligence, permitting, emissions inventories, and regulatory reporting. Conducts fieldwork, analyzes environmental data, prepares technical deliverables, evaluates corrective actions, and contributes to project execution within scope, schedule, and budget while collaborating with project managers, senior leaders, and clients.

Oversee daily pricing and valuation controls for MSIM, monitor pricing exceptions and risk indicators, coordinate fair value determinations, interact with third-party pricing vendors and service providers, produce valuation committee reporting, test valuation methodologies and proprietary platforms, and continuously improve processes to ensure compliance with firm valuation policy.

Founding lab operations role owning daily lab function, equipment, inventory, procurement, safety, and compliance in a new BSL-2 Cambridge lab. Balance hands-on bench work (mammalian cell culture, cryobanking, lentivirus preps, reagent prep) with building operational systems, SOPs, vendor management, and audit-ready documentation. Design and improve processes, monitor core instruments and freezers, and support procurement and budgeting.

Participates in a rotational operations leadership program focused on manufacturing process improvement, lean initiatives, quality, supply chain, productivity, engineering, and supervision. Designs and implements process improvements, leads cross-functional projects, collaborates with plant teams, presents results to senior leadership, and develops operational leadership skills through assignments across multiple business units and locations.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.