Top Operations Associate Jobs in Boston, MA

Leads strategic and operational execution of clinical biomarker and diagnostic plans across complex drug development studies. Oversees biospecimen lifecycle management, laboratory vendors, assay readiness, data delivery, budgets, risks, quality, regulatory compliance, and audit readiness. Partners with cross-functional teams, drives process improvements, manages stakeholders and external partners, and provides mentorship or matrix leadership across global programs.

Supports business strategy and company operations through market research, customer and competitor analysis, financial modeling, reporting, process improvement, customer success, partner relations, product demos, onboarding, and fundraising activities. Works closely with the head of operations and founders to synthesize insights, inform strategic decisions, improve product-market fit, and support growth initiatives.

Support cross-functional projects to improve operational workflows, perform market and ad-hoc analyses, maintain SOPs and reporting, deep-dive into data to surface trends and recommendations, and clean up CRM and reporting infrastructure. Prepare biweekly operational performance reports and lead initiatives across Sales, Marketing, Product, Operations, Policy, and Finance.

Leads Board of Trustees and committee operations, including governance documentation, meeting logistics, board communications, secure portal administration, regulatory filings, and tracking strategic initiatives. Maintains board records, calendars, dashboards, processes, and KPIs; coordinates stakeholders and supports the Board Secretary. Also manages the Trustees Emeriti program, supervises administrative staff, oversees a department budget, and supports compliance initiatives. Requires strong project management, communication, technology, relationship-building, confidentiality, and organizational skills.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Lead and manage oncology clinical trials across phases, overseeing CROs/vendors, budgets, timelines, and compliance (ICH/GCP). Develop operational strategies, provide sponsor oversight, support inspection readiness, mentor clinical staff, and collaborate cross-functionally to ensure successful study execution and program deliverables.

Provides bookkeeping, payroll, invoicing, account reconciliation, monthly reporting, budgeting, financial analysis, and administrative support for mission-driven clients. The Associate maintains accurate financial records, supports financial platforms and processes, assists with special projects, and builds strong client relationships through proactive communication. This is a fully remote role serving clients across the continental United States.

Ensure timely, accurate settlement of domestic and international trades by managing post-trade processes, resolving exceptions, coordinating with brokers, custodians and vendors, maintaining records and audits, improving operational processes, and supporting technology initiatives. Work cross-functionally in a high-volume environment to mitigate settlement risk and meet strict deadlines during an approximate 10:30AM–7:30PM EST shift.

Supports environmental consulting projects involving compliance, air quality, site investigations, remediation, due diligence, permitting, emissions inventories, and regulatory reporting. Conducts fieldwork, analyzes environmental data, prepares technical deliverables, evaluates corrective actions, and contributes to project execution within scope, schedule, and budget while collaborating with project managers, senior leaders, and clients.

Oversee daily pricing and valuation controls for MSIM, monitor pricing exceptions and risk indicators, coordinate fair value determinations, interact with third-party pricing vendors and service providers, produce valuation committee reporting, test valuation methodologies and proprietary platforms, and continuously improve processes to ensure compliance with firm valuation policy.

Founding lab operations role owning daily lab function, equipment, inventory, procurement, safety, and compliance in a new BSL-2 Cambridge lab. Balance hands-on bench work (mammalian cell culture, cryobanking, lentivirus preps, reagent prep) with building operational systems, SOPs, vendor management, and audit-ready documentation. Design and improve processes, monitor core instruments and freezers, and support procurement and budgeting.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

Manage the operational integrity of an automated group health insurance underwriting workflow. Review and approve RFPs, validate broker and external data, correct errors, monitor funnel and risk metrics, analyze quote-to-bind performance, triage inquiries, coordinate with sales and health plan operations, and maintain underwriting dashboards and reporting.

Manages digital advertising campaigns from asset collection through launch, delivery, troubleshooting, reporting, and renewal. Communicates with clients and internal teams, uploads and tests creative in ad servers, schedules campaigns, resolves tracking and pacing issues, monitors delivery, and provides previews and campaign updates. Supports account managers in maintaining advertiser relationships and improving campaign performance through ad copy iteration and accurate campaign execution.

Manage and optimize daily supply chain operations spanning purchasing, inventory, fulfillment, transportation, distribution, forecasting, and supplier coordination. Analyze KPIs and operational data to identify risks, improve efficiency, reduce costs, optimize inventory, and resolve supply issues. Maintain ERP data and reporting, support product launches and process improvements, and collaborate with internal teams and external partners to ensure timely product availability.

As an Ad Operations Associate, you'll manage digital ad campaigns, ensure quality control, and collaborate with teams on campaign launches.

The Senior Associate in Investment Operations oversees portfolio accounting, manages client onboarding, ensures regulatory compliance, and identifies process improvements. They drive initiatives to enhance operational strategies, support fund administration, and maintain market documentation.

Supports investment execution and post-investment management for private debt and equity impact investments. Responsibilities include reviewing investments, ensuring regulatory and procedural compliance, coordinating document execution and fund wiring, entering transaction data, creating loan schedules, monitoring workflows, and supporting process improvements. The role requires meticulous organization, analytical judgment, client service, and collaboration across teams while managing a growing impact investment portfolio.

Leads enterprise healthcare interoperability strategy, operations, connectivity, and strategic partnerships. Establishes operating models, roadmaps, KPIs, governance, and partner ecosystems across EHRs, HIEs, QHINs, payers, providers, and data networks. Translates regulatory and technical requirements into scalable capabilities, supports product and commercial growth, oversees investments and agreements, and builds high-performing teams. Requires executive leadership in healthcare data exchange, interoperability standards, regulatory strategy, operations, partnerships, and technology commercialization.

Leads regulatory operations across a biotechnology development portfolio, including RIMS implementation and management, submission planning, eCTD publishing, document control, health authority correspondence, vendor oversight, and inspection readiness. Coordinates cross-functional regulatory deliverables, maintains submission records and trackers, establishes operational procedures, and supports the preparation and refinement of regulatory documents for global filings.

The Operations Associate role involves solving various operational challenges, managing teams, and improving processes within a fast-paced, remote-first environment.

Coordinates product operations for Krak’s consumer payments and banking products. Manages compliance, legal, fraud, risk, vendor, and launch dependencies; maintains operational trackers; supports incident response; interprets fraud, dispute, customer experience, and authorization metrics; and provides market, regulatory, and vendor intelligence to guide product decisions and roadmap planning.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

Supports pharmacy operations and patient care experiences by handling order questions, coordinating with pharmacy and medical teams, monitoring fulfillment timelines, resolving prescription and order issues, documenting interactions, and identifying process improvements. Provides customer service through phone, email, and Athena while tracking operational performance and ensuring timely prescription processing and shipment.

Manages U.S. commercial operations, field reporting, CRM optimization, territory targeting, sales enablement, incentive compensation, and goal setting. Partners with IT, Sales, Marketing, Medical Affairs, Patient Services, Market Access, Legal, and Compliance to support field teams, maintain accurate engagement data, and ensure compliant workflows and analytics. The role supports specialty biotech sales operations and reporting for Vera Therapeutics’ commercial product portfolio.