Top Operations Associate Jobs in Boston, MA

Supports the payment lifecycle for expert contributors by managing payment support tickets, investigating discrepancies, resolving disputes, and communicating with contributors. Audits payment data and complex incentive structures, builds SQL queries, scripts, automations, and dashboards, and collaborates with Finance, Operations, Delivery, and Engineering. The role also supports payment compliance, data traceability, workflow improvements, and audit requirements.

Supports consulting projects for pharmaceutical and biotech clients focused on Gross-to-Net, government pricing, rebates, discounts, contract analysis, compliance, and Fair Market Value. Builds pricing models and analyses using Excel, data analysis, and financial modeling. Collaborates with project teams, develops client relationships, prepares insights, and contributes to pricing program implementation. Requires strong critical thinking, communication, organization, and willingness to travel 25–50% or more.

Serve as an operations consulting generalist focused on payer back-office strategy, technology, and operations. Analyze complex operational problems, develop solutions, mentor junior staff, build client relationships, and apply data, automation, and AI-driven insights to improve efficiency and drive program implementation and market expansion.

Manages client questions and feedback, analyzes inquiry trends, develops operational efficiencies, refines business rules and automations, and coordinates with internal teams to improve processes, products, and client experience.

Supports daily operations of a shared biotechnology laboratory, including facility maintenance, equipment installation and calibration, decontamination, inventory and ordering, resident onboarding, safety programs, hazardous waste management, chemical inventory, and SOP maintenance. Provides customer service to resident companies, supports community activities, and participates in occasional on-call coverage, events, and travel to other BioLabs locations.

Support affiliated medical practices across clinical operations and revenue cycle management. Responsibilities include patient onboarding, scheduling, care coordination, diagnostics, referrals, provider communication, eligibility checks, claim submissions, prior authorizations, payer follow-up, invoicing, regulatory compliance, and workflow improvement. The role also gathers feedback, translates data into product requirements, and collaborates with patients, clinicians, engineers, and executives to improve operational processes.

Handles recurring financial operations, including RIA and TPA fee processing, payment distribution, database maintenance, revenue allocation, fee equalization, invoicing, journal entries, reconciliations, commission payments, reporting, and quality control. The role resolves advisor and third-party inquiries, coordinates custom reporting, supports system tickets, and manages multiple concurrent priorities while maintaining compliance and service quality.

Own the analytical function for a business unit spanning growth, product, AI and automation, or strategic partnerships. Define business problems, metrics, reports, analyses, and experiments; communicate insights and recommendations; influence leadership decisions; and drive initiatives through execution. The role requires strong analytical problem-solving, SQL or Python proficiency, independent data interpretation, persuasive communication, and ownership of ambiguous business challenges.

Own the analytical function for a business unit spanning growth, product, AI and automation, or strategic partnerships. Define business questions, metrics, reports, analyses, and experiments; surface insights; make recommendations; and drive decisions through execution. The role requires independent data work, strong problem-solving, persuasive communication, and ownership of ambiguous, high-impact initiatives.

Own the analytical function for a business unit spanning growth, product, AI and automation, or strategic partnerships. Define business problems, metrics, reports, analyses, and experiments; surface insights; and drive data-informed decisions and outcomes. The role requires independent data work, strong problem-solving, stakeholder influence, and end-to-end ownership of ambiguous initiatives.

Own end-to-end analytics for a business unit spanning growth, product, AI and automation, or strategic partnerships. Define business problems, metrics, reports, analyses, and experiments; surface actionable insights; and influence stakeholders’ decisions. The role requires independent data work, strong analytical judgment, clear communication, and ownership of ambiguous, high-impact initiatives.

Supports business operations through purchase order management, order processing, vendor coordination, CRM and database maintenance, reporting, shipping logistics, inventory tracking, and cross-functional project support. Coordinates domestic and international shipments, prepares shipping documentation, assists with events and marketing activities, and helps improve operational workflows. Requires fluent English and Mandarin, strong organizational skills, Microsoft Office and CRM proficiency, and the ability to manage multiple tasks accurately.

Supports laboratory operations and facility activities across R&D and GMP environments. Manages CMMS asset records, preventive maintenance, calibrations, work orders, documentation, and compliance metrics. Provides GMP floor support, authors SOPs, supports quality events, equipment qualification, commissioning, troubleshooting, audits, CAPAs, and vendor coordination. Requires hands-on cGMP laboratory experience, CMMS knowledge, BSL-2 tissue culture experience, and familiarity with regulated documentation and data integrity practices.

Supports cross-functional PBM operations projects, client and plan implementations, audits, go-live activities, CMS reporting, data validation, and process improvements. Tracks timelines, deliverables, risks, and operational readiness while coordinating with Clinical, Client Services, IT, Compliance, and other stakeholders. Maintains SOPs and process documentation, reconciles reporting data, and helps resolve discrepancies. The role requires strong organization, communication, attention to detail, and the ability to manage multiple workstreams without direct authority.

Performs analytical testing and routine data analysis for CMC development programs. Operates and troubleshoots chromatography, molecular biology, biophysical characterization, and laboratory automation equipment. Prepares samples, reviews data, supports method optimization, maintains documentation, and collaborates with process development teams. The role is fully onsite and requires adherence to laboratory safety, quality, and documentation standards.

Reconcile client portfolios against custody records, investigate and resolve trade, currency, and corporate action discrepancies, maintain client records, prepare reports, document procedures, analyze risk, and support process improvements. The role requires managing large Excel datasets, communicating with internal and external stakeholders, meeting strict deadlines, and leading innovation initiatives in a high-volume financial services environment.

Supports healthcare providers and patients using NavDx diagnostic testing. Responsibilities include customer onboarding, clinical workflow education, operational issue resolution, order and results support, reimbursement coordination, provider portal adoption, utilization analysis, account strategy, data maintenance, and cross-functional project execution. Ensures compliance with HIPAA, CLIA, FDA regulations, and company policies while improving customer experience and testing access.

Supports healthcare providers, patients, and clinical institutions using NavDx diagnostic testing. Responsibilities include customer onboarding, workflow education, order and results support, reimbursement coordination, provider portal adoption, utilization analysis, data maintenance, account strategy, and cross-functional operational improvement. The role ensures compliance with HIPAA, CLIA, FDA regulations, and company policies while strengthening customer satisfaction and patient access.

Supports healthcare providers, patients, and clinical teams using NavDx diagnostic testing. Responsibilities include customer onboarding, workflow education, test ordering and results support, reimbursement coordination, provider portal adoption, utilization analysis, data maintenance, cross-functional collaboration, and operational improvement. The role also supports account strategies and ensures compliance with HIPAA, CLIA, FDA, and company requirements.

Leads talent acquisition operations across Harvard University, managing systems, processes, compliance, vendors, programs, and a small team. Oversees ATS administration, technology roadmaps, workflow improvements, recruitment governance, reporting, training, communications, and stakeholder enablement. Manages contingent workforce and LinkedIn talent acquisition programs while partnering on recruitment marketing and employment branding. Ensures compliance with employment laws and OFCCP regulations and drives scalable, data-informed recruiting solutions.

Leads commercial operations for CMC partnerships in cell and advanced therapies. Owns deal closures, SOWs, change orders, contract negotiations, pricing, alliance governance, and executive partner relationships. Coordinates manufacturing, finance, supply chain, and business teams to deliver partnership commitments, manage capacity and budgets, ensure accurate invoicing and revenue recognition, and improve workflows. Requires extensive biopharmaceutical or CDMO experience, CMC expertise, negotiation skills, and strong cross-functional leadership.

Leads strategic business operations initiatives, operational excellence, governance, financial planning, forecasting, budgeting, scientific communications, congress activities, stakeholder engagement, executive reporting, and organizational effectiveness. Partners cross-functionally with leadership to improve processes, leverage technology and AI, and deliver strategic business outcomes in a matrixed environment.

Leads commercial training, field enablement, meeting and event operations, and contract workflow coordination for a biotechnology company's commercial organization. Manages training programs, national sales meetings, vendors, budgets, cross-functional stakeholders, and CLM workflows. Facilitates contracts through Legal and Procurement review, administers routing and approval processes, identifies process efficiencies, and trains business users on contracting procedures and CLM tools.

Drive high-priority cross-functional initiatives, partner with leadership to solve product and business challenges, build teams/processes, research markets and opportunities, and deliver operational improvements and measurable business outcomes in a fast-moving environment.

Drive high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Partner with leadership to solve business and product challenges, build teams and processes, research new markets and opportunities, and improve operational effectiveness. Manage projects from planning through execution while taking ownership of measurable business outcomes in a fast-moving environment.