Top Operations Associate Jobs in Boston, MA

Investigate and resolve card, ACH, and mobile deposit disputes while managing chargebacks within regulatory and network deadlines. Analyze suspicious activity, transaction histories, behavioral patterns, and customer data to identify fraud and mitigate losses. Document clear, audit-ready determinations, apply payment rules accurately, and contribute to process improvements, risk management, and technology-enabled operational efficiency.

Supports implementation, configuration, maintenance, and optimization of distribution management systems for electric control centers. Works with DMS, SCADA, DER dispatch, grid modernization, and advanced distribution applications. Collaborates across engineering, operations, IT, telecommunications, regulatory, and other teams; supports technology evaluations, procurement, engineering models, reporting, and stakeholder engagement. Requires occasional travel and may support control room operations during weekends or off-hours.

Manage and reconcile 401(k) transactions, participant account data, securities trades, corporate actions, distributions, and cash and fund activity. Resolve complex recordkeeping errors and escalations, maintain accurate ledgers, document procedures, support Operations teams, and improve scalable workflows. The role requires 2–3 years of 401(k) operations experience, strong attention to detail, communication skills, and familiarity with Excel or SQL for data reconciliation.

Leads daily passenger vessel operations, marine personnel, crew development, safety and regulatory compliance. Serves as a rotational Captain, supports vessel maintenance and capital projects, manages scheduling and payroll administration, and resolves guest concerns. The role requires a 100-Ton U.S. Coast Guard Captain’s License, extensive marine experience, Captain and crew leadership experience, vessel operations knowledge, and Microsoft Office proficiency.

Provides legal support for commercial energy projects from development through operations, including drafting and negotiating contracts, managing grants and tax credits, developing scalable contract processes, maintaining intercompany agreements, and overseeing corporate entity matters. Partners with commercial, finance, tax, and internal teams while advising on complex transactions, compliance, and business risks. The role requires at least 10 years of transactional legal experience, a JD, and active state bar membership.

Leads global pharmaceutical logistics operations for small-molecule and biologics products, including temperature-controlled shipments, site-to-site movement, 3PL and carrier management, import/export compliance, and distribution. Develops logistics network strategies, oversees logistics service providers, manages continuous improvement and cross-functional projects, supports product launches, and ensures Good Distribution Practice compliance across internal, external, and contract manufacturing networks.

Supports day-to-day business operations through record-keeping, invoice and reconciliation workflows, contract and compliance documentation, reporting, tool administration, shared inbox monitoring, cross-team coordination, and process improvement projects. The role is designed for an early-career professional with strong organization, attention to detail, communication skills, and an interest in finance and operational processes.

Manages architectural design for Harvard Business School capital and improvement projects through design development, coordinating consultants, vendors, standards, budgets, interiors, and project documentation. Leads the development and governance of a BIM program integrated with the MRI CenterStone CAFM system, including data standards, vendor oversight, closeout records, and long-term maintenance. Collaborates with faculty, staff, planners, architects, and technical consultants while supporting campus space and design initiatives.

Leads accounting operations, including accounts payable, procurement, vendor management, fixed assets, expenses, equity operations, tax reporting, compliance, internal controls, and audit support. Oversees accounting operations staff, reporting, forecasting, and procure-to-pay processes while ensuring GAAP and regulatory compliance. Drives automation, process improvements, month-end close enhancements, and team development. The role requires on-site work in Waltham, Massachusetts.

Supports the payment lifecycle for expert contributors by managing payment support tickets, investigating discrepancies, resolving disputes, and communicating with contributors. Audits payment data and complex incentive structures, builds SQL queries, scripts, automations, and dashboards, and collaborates with Finance, Operations, Delivery, and Engineering. The role also supports payment compliance, data traceability, workflow improvements, and audit requirements.

Supports consulting projects for pharmaceutical and biotech clients focused on Gross-to-Net, government pricing, rebates, discounts, contract analysis, compliance, and Fair Market Value. Builds pricing models and analyses using Excel, data analysis, and financial modeling. Collaborates with project teams, develops client relationships, prepares insights, and contributes to pricing program implementation. Requires strong critical thinking, communication, organization, and willingness to travel 25–50% or more.

Serve as an operations consulting generalist focused on payer back-office strategy, technology, and operations. Analyze complex operational problems, develop solutions, mentor junior staff, build client relationships, and apply data, automation, and AI-driven insights to improve efficiency and drive program implementation and market expansion.

Manages client questions and feedback, analyzes inquiry trends, develops operational efficiencies, refines business rules and automations, and coordinates with internal teams to improve processes, products, and client experience.

Supports daily operations of a shared biotechnology laboratory, including facility maintenance, equipment installation and calibration, decontamination, inventory and ordering, resident onboarding, safety programs, hazardous waste management, chemical inventory, and SOP maintenance. Provides customer service to resident companies, supports community activities, and participates in occasional on-call coverage, events, and travel to other BioLabs locations.

Support affiliated medical practices across clinical operations and revenue cycle management. Responsibilities include patient onboarding, scheduling, care coordination, diagnostics, referrals, provider communication, eligibility checks, claim submissions, prior authorizations, payer follow-up, invoicing, regulatory compliance, and workflow improvement. The role also gathers feedback, translates data into product requirements, and collaborates with patients, clinicians, engineers, and executives to improve operational processes.

Handles recurring financial operations, including RIA and TPA fee processing, payment distribution, database maintenance, revenue allocation, fee equalization, invoicing, journal entries, reconciliations, commission payments, reporting, and quality control. The role resolves advisor and third-party inquiries, coordinates custom reporting, supports system tickets, and manages multiple concurrent priorities while maintaining compliance and service quality.

Leads CMC planning and execution across pharmaceutical development programs, coordinating technical development, CDMO partnerships, technology transfers, manufacturing, regulatory submissions, timelines, risks, budgets, and cross-functional teams. Builds integrated Smartsheet project plans and dashboards, facilitates governance and decision-making, tracks deliverables and dependencies, supports budget forecasting, and drives continuous improvement of CMC project management processes.

Leads Seramount operational initiatives, project execution, talent management, Salesforce enhancements, knowledge management, reporting, and contractor program support. Responsibilities include recruiting and managing Associate staff, onboarding, performance reviews, coaching, project planning, stakeholder coordination, Salesforce process and data support, Box administration, and basic data analysis. The role requires strong organization, communication, autonomy, relationship management, and the ability to translate complex business needs into practical operational solutions.

Own the analytical function for a business unit spanning growth, product, AI and automation, or strategic partnerships. Define business questions, metrics, reports, analyses, and experiments; surface insights; make recommendations; and drive decisions through execution. The role requires independent data work, strong problem-solving, persuasive communication, and ownership of ambiguous, high-impact initiatives.

Own end-to-end analytics for a business unit spanning growth, product, AI and automation, or strategic partnerships. Define business problems, metrics, reports, analyses, and experiments; surface actionable insights; and influence stakeholders’ decisions. The role requires independent data work, strong analytical judgment, clear communication, and ownership of ambiguous, high-impact initiatives.

Supports laboratory operations and facility activities across R&D and GMP environments. Manages CMMS asset records, preventive maintenance, calibrations, work orders, documentation, and compliance metrics. Provides GMP floor support, authors SOPs, supports quality events, equipment qualification, commissioning, troubleshooting, audits, CAPAs, and vendor coordination. Requires hands-on cGMP laboratory experience, CMMS knowledge, BSL-2 tissue culture experience, and familiarity with regulated documentation and data integrity practices.

Performs analytical testing and routine data analysis for CMC development programs. Operates and troubleshoots chromatography, molecular biology, biophysical characterization, and laboratory automation equipment. Prepares samples, reviews data, supports method optimization, maintains documentation, and collaborates with process development teams. The role is fully onsite and requires adherence to laboratory safety, quality, and documentation standards.

Supports cross-functional PBM operations projects, client and plan implementations, audits, go-live activities, CMS reporting, data validation, and process improvements. Tracks timelines, deliverables, risks, and operational readiness while coordinating with Clinical, Client Services, IT, Compliance, and other stakeholders. Maintains SOPs and process documentation, reconciles reporting data, and helps resolve discrepancies. The role requires strong organization, communication, attention to detail, and the ability to manage multiple workstreams without direct authority.

Reconcile client portfolios against custody records, investigate and resolve trade, currency, and corporate action discrepancies, maintain client records, prepare reports, document procedures, analyze risk, and support process improvements. The role requires managing large Excel datasets, communicating with internal and external stakeholders, meeting strict deadlines, and leading innovation initiatives in a high-volume financial services environment.

Supports healthcare providers and patients using NavDx diagnostic testing. Responsibilities include customer onboarding, clinical workflow education, operational issue resolution, order and results support, reimbursement coordination, provider portal adoption, utilization analysis, account strategy, data maintenance, and cross-functional project execution. Ensures compliance with HIPAA, CLIA, FDA regulations, and company policies while improving customer experience and testing access.