Top Operations Associate Jobs in Boston, MA

Investigate and resolve payment reviews and operational exceptions across multiple payment rails, communicate with customers and financial partners, escalate fraud/compliance concerns, maintain case records, improve processes and tooling, and help launch new payment capabilities.

Lead medium-to-large cross-functional finance product projects end-to-end: establish structure, manage timelines/budgets, maintain governance and documentation, run OKR reporting, support org communications, build an AI-powered learning/onboarding strategy, and partner with stakeholders to streamline processes and mitigate risk.

Monitor and manage daily performance across multiple 3PL partners using KPIs, dashboards, and reports; investigate and resolve operational issues; analyze large datasets to identify trends and improvements; build and maintain dashboards and SOPs; communicate findings to stakeholders; identify automation opportunities and support peak-period execution.

Drive high-priority cross-functional initiatives, partner with leadership to solve product and business challenges, build teams/processes, research markets and opportunities, and deliver operational improvements and measurable business outcomes in a fast-moving environment.

Execute end-to-end marketing promotions for online gaming brands: prepare, run, test, and credit campaigns; coordinate assets; report performance; ensure regulatory compliance and terms & conditions; communicate with product, legal, support, and design; and optimize user experience and retention through personalized promotional programs.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

Manage supplier product, pricing, and content across systems; support new product launches and removals; investigate and resolve pricing and operational issues; maintain supplier relationships and CRM records; support compliance, reconciliation, and reporting; use AI to optimize repetitive tasks.

Build and maintain GTM and pipeline analytics, own forecasting and pipeline-quality metrics, execute recurring revenue operating cadences, maintain SQL queries and BI views against Salesforce/Redshift, support systems rollouts, and produce ad hoc analyses to inform leadership decisions.

Drive strategic, data-driven operations projects end-to-end: diagnose drivers of business metrics, prioritize initiatives, build project plans, execute cross-functional work, and measure outcomes with repeatable dashboards and KPIs.

Provide high-quality trading support to enterprise clients: troubleshoot order entry, FIX sessions, execution and OMS issues; monitor trading activity and corporate actions; collaborate with trading desks, IT, and compliance; ensure regulatory compliance and risk mitigation; collect client feedback to improve services.

Provide operational support for fiscally sponsored AI safety projects: manage tickets, communications, invoices, transfers, expense review, grant/accounting coordination, and develop process documentation. Grow into more complex problem-solving and cross-team coordination.

Lead and manage full-cycle accounting and financial operations for multiple clients. Supervise 1-3 associates, oversee bookkeeping, payroll, reconciliations, budgeting, cash-flow forecasting, reporting, audit and tax prep, client communication, project management, and special projects while ensuring compliance and process improvement.

Assist in launching and maintaining venture capital firms globally, managing legal and operational matters while collaborating with partners and clients.

Partner with leadership and cross-functional teams to drive high-priority initiatives across product, engineering, hiring, operations, and business development. Lead projects end-to-end, build teams and processes, research markets and opportunities, identify operational improvements, and deliver measurable business outcomes in a fast-moving, hands-on environment.

Partner with leadership and cross-functional teams to drive high-priority initiatives, build processes and teams, research markets and opportunities, lead projects from planning to execution, and implement operational improvements to deliver business outcomes.

The Tech Ops Generalist will own the technical delivery of AI-powered operational tooling and the Zendesk ecosystem, helping to build a scalable operational tech platform for the organization.

The Operations Associate will support daily auctions, manage customer support requests, assist in marketing, and ensure smooth operations.

Support daily operations of a shared biotech laboratory: maintain equipment and utilities, manage inventories and hazardous waste, assist onboarding/offboarding, implement safety and SOPs, provide resident customer service, and support site EHS and community activities.

Support day-to-day operations for a global team of financial planners: manage communications, onboarding, audits, scheduling, data hygiene, SOPs, and escalate issues to leadership to ensure a seamless member experience.

Manage all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash and negotiable instrument audits, BSA/compliance tasks, new account documentation review, routine cash drawer reconciliation, and customer-facing transactional and sales duties (account openings, loan applications, deposits, and monetary transactions). Ensure security, quality control, and adherence to bank policies.

Support post-sales CX operations: own professional service operations, execute customer communication programs in Gainsight, develop/apply AI tools for automation, support CX programs, and collaborate cross-functionally in a hybrid role with occasional nonstandard hours.

Perform on-site unit preparation, inspections, and quality checks to ensure apartments are guest-ready. Troubleshoot in-field issues (WiFi, locks, minor repairs), assemble furniture, manage keys and storage, capture check-in media, and coordinate between field teams, operations leadership, and customer experience to maintain high operational standards.

Process and prepare returned devices for refurbishment within the Tive Green program: load/unload charging bays, clean, package, receive items into ERP, sort incoming material, assist inventory management, and support process improvements under direction.

Support HR operations for the Americas region by managing Workday entries, onboarding/offboarding, offers, background checks, I-9 processing, vendor and invoice management, and recruiting operations. Partner with Talent Acquisition, Finance, and hiring managers to improve processes and ensure accurate, timely HR transactions.

Support day-to-day people operations for a distributed US-based team: coordinate onboarding/offboarding, process payroll inputs, assist benefits enrollment, maintain HR records, serve as first contact for routine employee questions, support leave administration, coordinate vendor/EOR interactions, run employee programs and events, and cover expanded HR responsibilities during a planned leave (Dec–May). Identify process improvements and maintain operational playbooks.