Top Operations Associate Jobs in Boston, MA

Supports users through email and chat, resolves product, betting, billing, and technical issues, monitors critical site problems, and escalates incidents. Reviews deposits, withdrawals, accounts, and potential irregularities; conducts due diligence investigations and provides payment operations support. Captures customer insights, uses internal tools, and works nights, weekends, and holidays during high-volume sports schedules.

Leads trial master file operations across studies and enterprise processes, ensuring complete, accurate, timely, and inspection-ready clinical documentation. Oversees FSP and vendor resources, sponsor QC, risk-based reviews, metrics, issue remediation, governance, and audit or inspection preparation. Partners with clinical operations, quality, regulatory, systems, and vendors to maintain compliant TMF processes and drive continuous improvement, including operational oversight of AI-enabled workflows.

Leads research strategy and operations for Hematology Translational Medicine. Integrates biomarker science, multi-omic data, analytics, workplans, dashboards, external partner evaluation, laboratory sample compliance, and cross-functional execution. Coordinates matrixed teams, manages risks, presents portfolio progress, and translates scientific insights into recommendations and deliverables across internal and external stakeholders.

Provides operational support for equity and special solutions investment teams, including trade processing, portfolio readiness, reconciliations, cash and position oversight, corporate actions, exchange fund subscriptions and redemptions, tax-lot activity, settlement, and exception management. The role coordinates with internal teams and external service providers, performs control checks, manages incidents, prepares reporting, and identifies opportunities for process improvement, automation, and AI-enabled workflow support.

Manage day-to-day lab operations, safety compliance, and inventory/procurement. Support mammalian and microbial culture workflows, equipment maintenance, EHS interactions, shipping/MTA handling, routine lab tasks, and process improvements. Provide occasional on-call emergency response.

Leads payer onboarding, transitions, ongoing payer operations, licensing, credentialing, audits, site inspections, and regulatory compliance for Babylist Health. Builds scalable processes, monitors payer performance, manages commercial and Medicaid operations, program-manages new business launches, and partners with billing, legal, product, contracting, and customer support. Manages and develops two direct reports while establishing the operational foundation for expanding clinical services.

Leads enterprise operational execution, governance, prioritization, and cross-functional alignment. Tracks initiatives, escalates risks, supports transformation projects, advises senior leaders, simplifies processes, coordinates stakeholders, facilitates governance meetings, and prepares executive reporting. Requires strong strategic thinking, analytical judgment, communication, facilitation, and stakeholder management skills in a fast-paced enterprise environment.

Leads strategic technology operations initiatives across Vertex’s Data, Technology and Engineering organization. Responsibilities include improving processes, coordinating enterprise technology deployments, managing integrated planning and prioritization, overseeing stage-gate reviews, tracking operational metrics, maintaining technology roadmaps, and presenting performance to senior leadership. The role partners cross-functionally with technology and business leaders to improve execution, communication, resource tracking, and delivery quality.

Manages clinical program operations across Clinical Programs and Medical Affairs, coordinating intake, reviews, scheduling, milestones, budgets, vendors, reporting, and process improvements. Maintains program tracking, dashboards, governance, and operating infrastructure while supporting knowledge mobilization and clinical guidelines initiatives. Partners with leadership, funders, healthcare stakeholders, and external vendors to keep cross-functional deliverables moving and risks addressed.

Leads business operations, governance, portfolio management, and strategic planning for Moderna’s Global Quality Control organization. Establishes operating cadences, dashboards, KPIs, investment analyses, executive communications, and value realization frameworks. Coordinates cross-functional initiatives across quality, supply chain, finance, digital, engineering, facilities, and site leadership. Oversees roadmap development, resource planning, risk management, performance reporting, and continuous improvement within a regulated life sciences environment.

Supports underwriters by analyzing applications, evaluating complex risks, applying rates and policy forms, and coordinating quoting, binding, and issuance. Maintains documentation, processes policy notices, prepares management reports, and develops relationships with brokers, producers, underwriters, and reinsurers. The role also handles underwriting projects, ensures guideline and regulatory compliance, and contributes to profitable portfolio management.

Leads strategy and operational execution for the US Market Access and Reimbursement organization. Responsibilities include managing operating rhythms, preparing executive materials, tracking budgets and performance, coordinating cross-functional deliverables, improving business processes, and supporting payer readiness, pricing, reimbursement, and access initiatives. The role synthesizes complex inputs, drives alignment among senior stakeholders, and ensures timely execution across Commercial, Medical, Finance, and Franchise teams.

Drive go-to-market planning and operations initiatives that support profitable growth. Responsibilities include territory planning, account assignments, pipeline and forecast analysis, customer segmentation, quota and booking analysis, dashboard development, business case creation, operating goal setting, and cross-functional program management. The role partners with sales, marketing, customer success, product, finance, analytics, and clinical operations to optimize GTM efficiency, revenue growth, investments, and scalable operating processes.

Leads multi-product cell therapy manufacturing operations across three shifts at a Boston facility. Oversees compliant drug product production, inventory, resources, capacity, budgeting, quality events, regulatory inspections, digital systems, automation, and continuous improvement. Builds and develops manufacturing teams, manages talent and succession planning, maintains GMP compliance and training excellence, and partners with cross-functional and senior leadership stakeholders to ensure timely product delivery.

Leads U.S. tax operations and global tax reporting infrastructure, including ASC 740 tax provisions, compliance, audit readiness, SOX controls, tax technology, and external advisor management. Oversees tax filings, international tax reporting, R&D credit processes, technical tax analyses, financial statement disclosures, and process improvements. Advises Finance and senior leaders on tax risks, business impacts, and recommendations while building scalable, technology-enabled tax operations.

Supports digital advertising campaign execution from setup through reconciliation. Responsibilities include trafficking campaigns, monitoring pacing and performance, analyzing reporting data, conducting QA against insertion orders, troubleshooting creative and delivery issues, managing reporting and month-end reconciliation, and maintaining documentation. The role requires collaboration, strong organization, attention to detail, and familiarity with ad-serving platforms, SSPs, DSPs, HTML5, JavaScript, mobile rich media, and debugging tools.

Supports clinical trial operations by managing study vendors, CRO activities, budgets, documentation, timelines, risk mitigation, and performance metrics. Assists with protocol and study document reviews, country and site start-up, site feasibility, issue resolution, and Trial Master File quality. The role requires compliance with SOPs, FDA regulations, ICH/GCP guidelines, and study timelines. Up to 10% travel is required.

Manages clinical study vendors and supports CRO, site, and study execution activities in compliance with SOPs, FDA regulations, and ICH/GCP guidelines. Responsibilities include vendor planning, performance tracking, risk mitigation, budgets, invoicing, study start-up, site feasibility, documentation, TMF quality, and escalation of operational issues. The role requires cross-functional collaboration and up to 10% travel.

Leads digital clinical operations capabilities across the clinical trial lifecycle, focusing on CTMS enhancements, process optimization, requirements gathering, prioritization, roadmaps, user acceptance testing, and technology value realization. Partners with Clinical Operations, IT, Development, QA, and vendors to deliver compliant, efficient, and innovative solutions. Manages stakeholder communications, champions, backlogs, business outcomes, change adoption, and project progress while supporting validated systems and clinical operations technology.

Supports internal business operations across contracts, compliance, hiring logistics, onboarding, events, proposals, vendor coordination, project tracking, dashboards, and leadership special projects. Maintains accurate records, monitors deadlines, prepares client-ready documents, coordinates meetings and convenings, and follows through on cross-team action items. The role requires strong organization, initiative, discretion, written communication, and proficiency with PowerPoint, Excel, Google Suite, and AI tools. This is a fully remote position with travel several times per year.

Two-year rotational program supporting investment operations across trade operations, investment analysis, pricing, reconciliations, and shareholder services. Responsibilities include trade lifecycle support, performance and risk analytics, securities valuation, custodian data reconciliation, fund accounting and reporting, and processing client cash flows. Associates receive extensive training and may transition into a permanent investment operations role after completing the program.

Process and reconcile retirement-plan payroll files, contributions, rollovers, loan payoffs, ACH funding requests, and custodial cash activity. Conduct quality-control reviews, investigate discrepancies, respond to transaction inquiries, maintain accurate records, and meet service deadlines. Collaborate with internal partners, escalate unusual issues, and contribute to process improvements, testing, documentation, and special projects while learning retirement-plan operations and related systems.

Leads strategic site engagement across clinical programs and studies, representing investigator and site perspectives in feasibility, site selection, recruitment, retention, execution, and close-out decisions. Builds cross-functional alignment, maintains external site relationships, translates operational intelligence into recommendations, identifies risks and opportunities, and drives improvements that reduce site burden and enhance quality, timelines, efficiency, cost, and the overall clinical trial experience.

Execute and monitor promotional programs from setup through closeout, including offer configuration, quality assurance, launch coordination, calendar management, performance tracking, issue escalation, and reporting. Partner with CRM and Marketing teams to align campaign requirements and improve repeatable operational processes. Use data, reporting, and workflow tools to evaluate revenue and sales performance and identify automation opportunities.

Supports portfolio accounting operations for alternative investments by processing investment documents, validating AI-extracted data, reconciling positions and valuations, maintaining fund and entity data, and resolving exceptions. Partners with advisors, investment operations, technology teams, fund administrators, and general partners to ensure accurate reporting and client records. Improves workflows, procedures, data integrity, and spreadsheet-based operating tools.