Top Operations Associate Jobs in Boston, MA

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Manage the full accounts payable and receivable cycles, including invoices, collections, vendor onboarding, aging schedules, and KPI reporting. Monitor cash positions, execute payments, administer banking platforms, and reconcile accounts. Own financial systems administration and integrations, support month-end close, prepare journal entries and reconciliations, assist with reporting and variance analysis, and support payroll and employee expense processing.

Leads multi-product cell therapy manufacturing operations across three shifts at a Boston facility. Oversees compliant drug product production, inventory, resources, capacity, budgeting, quality events, regulatory inspections, digital systems, automation, and continuous improvement. Builds and develops manufacturing teams, manages talent and succession planning, maintains GMP compliance and training excellence, and partners with cross-functional and senior leadership stakeholders to ensure timely product delivery.

Leads multi-product cell therapy manufacturing operations across three shifts, ensuring compliant production, inventory availability, capacity planning, quality, and regulatory readiness. Oversees manufacturing teams, resources, budgets, digital systems, automation, continuous improvement, training, talent development, and succession planning. Partners cross-functionally to execute strategic objectives, maintain GMP compliance, support FDA and EMA inspections, and deliver commercial therapies safely, efficiently, and on schedule.

Supports environmental health and safety compliance consulting projects for industrial and commercial clients. Responsibilities include preparing permits, plans, reports, and technical documentation; assessing compliance with hazardous waste, air quality, stormwater, wastewater, spill prevention, and regulatory programs; analyzing environmental data; supporting corrective actions; and coordinating project tasks within scope, budget, schedule, and quality requirements.

Supports environmental, health, and safety compliance consulting projects for industrial and commercial clients. Responsibilities include preparing permits, plans, reports, and technical documentation; assessing compliance with hazardous waste, air quality, stormwater, wastewater, spill prevention, and regulatory programs; analyzing environmental data; coordinating project tasks; supporting corrective actions; and providing on-site client assistance.

Leads client proposals and commercial analytics projects for life sciences companies, ensuring quality, timelines, budgets, and client satisfaction. Develops reports, analytical tools, and data processes using SAS, Python, and VBA; communicates insights; manages project finances and risks; identifies growth opportunities; and mentors diverse teams. Supports recruiting, training, employee engagement, and organizational initiatives.

Provides enterprise clients with support for order entry, execution, FIX sessions, OMS functionality, account management, and trading operations. Monitors trading activity, corporate actions, and anomalies; troubleshoots issues; collaborates with trading desks, IT, operations, and compliance; supports regulatory adherence and risk management; and communicates client feedback to improve products and services.

Leads global clinical operations strategy and execution for oncology and autoimmune/inflammatory disease trials from first-in-human through Phase III. Oversees study timelines, budgets, quality, CROs, vendors, data review, regulatory documentation, risk mitigation, and cross-functional teams. Manages clinical operations personnel and external partners while ensuring compliance with FDA regulations, ICH/GCP, internal SOPs, and local requirements. The role requires substantial investigator and site engagement, approximately 30–40% travel, and a hybrid schedule with 70% Boston office presence.

Supports business strategy and company operations through market research, customer and competitor analysis, financial modeling, reporting, process improvement, customer success, partner relations, product demos, onboarding, and fundraising activities. Works closely with the head of operations and founders to synthesize insights, inform strategic decisions, improve product-market fit, and support growth initiatives.

Support cross-functional projects to improve operational workflows, perform market and ad-hoc analyses, maintain SOPs and reporting, deep-dive into data to surface trends and recommendations, and clean up CRM and reporting infrastructure. Prepare biweekly operational performance reports and lead initiatives across Sales, Marketing, Product, Operations, Policy, and Finance.

Leads Board of Trustees and committee operations, including governance documentation, meeting logistics, board communications, secure portal administration, regulatory filings, and tracking strategic initiatives. Maintains board records, calendars, dashboards, processes, and KPIs; coordinates stakeholders and supports the Board Secretary. Also manages the Trustees Emeriti program, supervises administrative staff, oversees a department budget, and supports compliance initiatives. Requires strong project management, communication, technology, relationship-building, confidentiality, and organizational skills.

Lead and manage oncology clinical trials across phases, overseeing CROs/vendors, budgets, timelines, and compliance (ICH/GCP). Develop operational strategies, provide sponsor oversight, support inspection readiness, mentor clinical staff, and collaborate cross-functionally to ensure successful study execution and program deliverables.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Ensure timely, accurate settlement of domestic and international trades by managing post-trade processes, resolving exceptions, coordinating with brokers, custodians and vendors, maintaining records and audits, improving operational processes, and supporting technology initiatives. Work cross-functionally in a high-volume environment to mitigate settlement risk and meet strict deadlines during an approximate 10:30AM–7:30PM EST shift.

Supports environmental consulting projects involving compliance, air quality, site investigations, remediation, due diligence, permitting, emissions inventories, and regulatory reporting. Conducts fieldwork, analyzes environmental data, prepares technical deliverables, evaluates corrective actions, and contributes to project execution within scope, schedule, and budget while collaborating with project managers, senior leaders, and clients.

Oversee daily pricing and valuation controls for MSIM, monitor pricing exceptions and risk indicators, coordinate fair value determinations, interact with third-party pricing vendors and service providers, produce valuation committee reporting, test valuation methodologies and proprietary platforms, and continuously improve processes to ensure compliance with firm valuation policy.

Founding lab operations role owning daily lab function, equipment, inventory, procurement, safety, and compliance in a new BSL-2 Cambridge lab. Balance hands-on bench work (mammalian cell culture, cryobanking, lentivirus preps, reagent prep) with building operational systems, SOPs, vendor management, and audit-ready documentation. Design and improve processes, monitor core instruments and freezers, and support procurement and budgeting.

Participates in a rotational operations leadership program focused on manufacturing process improvement, lean initiatives, quality, supply chain, productivity, engineering, and supervision. Designs and implements process improvements, leads cross-functional projects, collaborates with plant teams, presents results to senior leadership, and develops operational leadership skills through assignments across multiple business units and locations.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

Manage the operational integrity of an automated group health insurance underwriting workflow. Review and approve RFPs, validate broker and external data, correct errors, monitor funnel and risk metrics, analyze quote-to-bind performance, triage inquiries, coordinate with sales and health plan operations, and maintain underwriting dashboards and reporting.

Supports global pharmaceutical labeling operations, including regulatory-compliant document development, artwork and change-management coordination, regulatory tracking, regional implementation, version control, SOP maintenance, and stakeholder training. The role ensures labeling governance and compliance across the product lifecycle while collaborating with regulatory, operations, artwork, and regional teams.

Manages digital advertising campaigns from asset collection through launch, delivery, troubleshooting, reporting, and renewal. Communicates with clients and internal teams, uploads and tests creative in ad servers, schedules campaigns, resolves tracking and pacing issues, monitors delivery, and provides previews and campaign updates. Supports account managers in maintaining advertiser relationships and improving campaign performance through ad copy iteration and accurate campaign execution.

As an Ad Operations Associate, you'll manage digital ad campaigns, ensure quality control, and collaborate with teams on campaign launches.

The Senior Associate in Investment Operations oversees portfolio accounting, manages client onboarding, ensures regulatory compliance, and identifies process improvements. They drive initiatives to enhance operational strategies, support fund administration, and maintain market documentation.