Top Operations Jobs in Boston, MA

Manage and modernize legal operations through AI and legal technology implementation, process automation, matter tracking, Power BI reporting, and project coordination. Administer legal systems, develop dashboards, assess CLM readiness, maintain knowledge resources, drive tool adoption, and improve contract and leasing workflows. Partner with attorneys, paralegals, IT, and business teams to manage priorities, resolve bottlenecks, communicate status, and keep projects on schedule.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Conducts and reports on transfer agency operations, leads client onboarding and internal conversions, manages key metric reporting, supports daily processes, resolves escalated issues, and reviews procedures to reduce risk and improve efficiency. Provides guidance to less experienced team members and contributes to team objectives.

Manages day-to-day healthcare support operations, including staffing, scheduling, payroll, onboarding, training, performance management, client communications, compliance, invoicing, safety audits, and customer satisfaction. Leads healthcare service teams, partners with Recruiting, People, Training, and Finance, maintains service plans, addresses complaints, and ensures high-quality service delivery and team member evaluations.

Directs billing operations and the order-to-cash cycle, including invoicing, reconciliations, controls, vendor billing, compliance, reporting, and process improvement. Leads billing personnel, establishes performance goals, resolves discrepancies, maintains billing and ERP data integrity, supports financial close and audits, and partners with executives, Finance, Accounting, vendors, and subcontractors to improve revenue capture, cash flow, scalability, and operational efficiency.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Manages daily operations for early learning program sites, including EEC licensing compliance, enrollment, child and staff records, attendance, billing, reporting, supplies, meal orders, transportation schedules, medication documentation, and administrative support. Collaborates with program leaders, educators, families, and business office personnel to maintain regulatory compliance, accurate records, quality service, and efficient center activities.

Supports first-level network infrastructure incidents, changes, documentation, and coordination with operations and engineering teams. Maintains local, field, and global WAN networks, collaborates with vendors, and provides backup support. Manages network hardware logistics, including receiving, staging, configuration, shipping, inventory, warranty replacements, decommissioning, and recycling. The role is fully office-based in Wellesley, Massachusetts, may require travel between locations, and includes occasional after-hours support.

Leads ClearDrive’s centralized remote scanning operation, including technician hiring, training, scheduling, coverage, performance management, scan quality, OEM compliance, KPI reporting, and escalation handling. Coordinates remote technicians with shop staff during pre- and post-repair scans, supports new-location rollouts, troubleshoots connectivity and hardware issues, and drives process improvements across the distributed team.

Own and scale marketing operations systems, data quality, HubSpot-Salesforce integrations, attribution, reporting, AI agents, automation, budget tracking, vendor management, and ROI measurement. Build reliable dashboards and operating processes that help marketing and sales understand pipeline performance and spend efficiency. Requires hands-on technical implementation, light coding, API integration, and experience supporting rapidly growing B2B software companies.

Leads business operations and strategy for CVS Media Exchange, overseeing operating models, governance, OKRs, executive reporting, process optimization, automation, budgets, vendors, and cross-functional execution. Builds and develops a high-performing operations organization while partnering with Product, Marketing, Business Systems, Strategy, and enterprise teams to support scalable growth, profitability, and organizational effectiveness.

Own the analytical function for a business unit spanning growth, product, AI and automation, or strategic partnerships. Define business problems, establish metrics, build reports, run analyses and experiments, surface insights, and drive decisions through execution. The role requires solving ambiguous problems, independently structuring and interpreting data using SQL or Python, communicating findings clearly, and influencing leadership and cross-functional stakeholders.

Own the analytical function for a business unit spanning growth, product, AI and automation, or strategic partnerships. Define business problems, metrics, reports, experiments, and analyses; surface actionable insights; communicate recommendations; and drive decisions and execution with cross-functional stakeholders. The role requires independent data skills, first-principles problem solving, persuasive communication, and ownership of ambiguous initiatives.

Own the analytical function for a core business area such as growth, product, AI, automation, or partnerships. Define business problems, metrics, reports, experiments, and analyses; surface insights; influence leadership decisions; and drive initiatives through execution. The role requires strong SQL or Python skills, first-principles problem solving, persuasive communication, and ownership of ambiguous, high-impact business challenges.

Supports hedge fund clients across middle- and back-office operations, including trade settlements, reconciliations, cash and position exception research, wire processing, payment confirmations, and client servicing. Acts as a liaison among clients, counterparties, prime brokers, and internal teams. Reviews colleagues’ work and trains operations staff while supporting products including equities, fixed income, swaps, futures, options, FX, mortgages, and repos.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Leads Motive’s GTM Intelligence and Operations function, managing Salesforce and the broader revenue technology ecosystem. Oversees systems architecture, governance, integrations, licensing, budget, compliance, vendor evaluations, migrations, incident response, and CPQ processes. Manages and develops systems administrators and program owners while partnering with Sales, Marketing, Finance, Legal, Security, Procurement, and Enterprise Systems to support GTM initiatives, platform adoption, and operational continuity.

Lead go-to-market strategy and operations initiatives for international and MCS Sales and Account Management teams. Analyze business performance, pipeline, capacity, and trends; translate findings into priorities and recommendations; improve planning, reporting, and decision-making processes; and manage cross-functional projects from scoping through implementation. Partner with senior leaders and teams across Sales, Systems, Business Intelligence, Finance, and Marketing to drive measurable business outcomes.

Directs enterprise IT operations, infrastructure, security, compliance, and support teams across multiple operating companies and environments. Develops technology roadmaps, manages cloud and on-premises infrastructure, ensures service reliability, oversees vendors and budgets, establishes IT metrics and risk controls, and protects confidential and regulated information. Leads senior managers, mentors IT professionals, and supports customer-facing managed services while maintaining documentation, policies, and best practices.

Manages operations for mass tort settlement programs, overseeing case and claim data, intake, reporting, quality assurance, system administration, payment tracking, lien and QSF coordination, and cross-platform reconciliation. Develops standardized procedures, translates business needs into technology requirements, supports vendor implementations and testing, trains settlement teams, and ensures records are accurate, complete, and audit ready while working under attorney supervision.

Coordinates daily operations for Harvard Innovation Labs, with primary responsibility for event planning and execution, operational systems, facilities coordination, vendor and stakeholder management, financial tracking, and community engagement. Develops procedures, improves workflows, coordinates event logistics, supports space readiness, manages vendors, tracks expenses, and contributes to staff onboarding, recruitment coordination, surveys, and team engagement.

Leads global Prime Services operations covering securities borrowing and lending, trade settlement, collateral management, reconciliation, billing, corporate actions, risk controls, regulatory compliance, and operational reporting. Oversees regional teams, manages stakeholders and vendors, drives process improvements and technology transformations, supports audits, and ensures scalable, efficient operations aligned with business objectives.

Scale go-to-market operations by building automations, standardized processes, dashboards, reports, and KPI frameworks. Partner with sales, product, data, and leadership teams to improve revenue performance, analyze opportunities, test workflows, and provide strategic recommendations. The role requires strong SQL and BI skills, end-to-end solution development, cross-functional collaboration, and proactive process improvement in a fast-growing technology company.

Supports and improves print production equipment, systems, workflows, and service programs across Staples’ network. Responsibilities include coordinating equipment and software testing, deployments, pilots, user acceptance testing, vendor collaboration, production laboratory maintenance, item master data audits, reporting, documentation, and process improvement initiatives. The role works cross-functionally with store operations, IT, suppliers, and leadership to improve efficiency, reduce costs, resolve operational issues, and support new production technologies.