Top Operations Jobs in Boston, MA

Provide first-line support and troubleshooting for an HPC environment, monitor system health, triage incidents, perform maintenance and patching, and produce runbooks and documentation. Improve processes and escalate to SMEs for complex issues while supporting scheduling, compute, storage, and access concerns.

Paid 10-week operations internship supporting Fidelity clients and business partners through customer service, transaction processing, data gathering, reporting, and detailed administrative work. Interns may support Client Experience, Healthcare Operations, Fidelity Fund and Investment Operations, or other business units. The role requires organization, accuracy, problem-solving, communication, multitasking, adaptability, and a customer-focused approach. Candidates must be current undergraduate students returning to coursework after the internship and available for the full program.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Supports senior leadership and company-wide business operations through calendar and travel coordination, meeting preparation, vendor administration, budget and invoice tracking, access and equipment requests, research, reporting, events, and process improvement. The role coordinates cross-functional initiatives, maintains operational records and knowledge resources, communicates with stakeholders and vendors, and manages special projects across finance, technology, sales, risk, compliance, and client operations.

Supports the Dean and School of Nursing and Physical Therapy through calendar and meeting coordination, communications, events, project tracking, purchasing, budget administration, financial reconciliation, records management, compliance documentation, and constituent support. The role coordinates special initiatives, faculty processes, onboarding, contracts, vendors, and school-wide communications while serving as a key liaison among university offices, faculty, staff, students, and external partners.

Supports daily business operations through ERP transaction processing, customer quotations and communication, inventory administration, RMA coordination, cycle counts, supply monitoring, and accurate recordkeeping. Collaborates with operations, sales, engineering, production, and finance teams while protecting confidential information. The role is trained on company processes and requires strong attention to detail, professional communication, and accurate data entry.

Leads undergraduate enrollment operations, systems, automation, data integrity, customer service, and new-student matriculation. Oversees Technolutions Slate and related platforms, implements AI-enabled workflows, improves processes, coordinates onboarding and campus partnerships, manages data quality, and supervises two Enrollment Operations Specialists. The role also establishes service standards, monitors operational performance, supports technology integrations, and drives continuous improvement across admission and enrollment functions.

Supports online program administration, student communications, orientations, registration, records, reporting, surveys, online learning platform navigation, webinars, and faculty support. The role serves as a key information resource for students, manages routine inquiries, and assists learners throughout enrollment and course completion while maintaining accurate records and organized program operations.

Leads Board of Trustees and committee operations, including governance documentation, meeting logistics, board communications, secure portal administration, regulatory filings, and tracking strategic initiatives. Maintains board records, calendars, dashboards, processes, and KPIs; coordinates stakeholders and supports the Board Secretary. Also manages the Trustees Emeriti program, supervises administrative staff, oversees a department budget, and supports compliance initiatives. Requires strong project management, communication, technology, relationship-building, confidentiality, and organizational skills.

Leads multiple client operations teams through subordinate managers, overseeing strategy execution, resource allocation, budgets, schedules, quality, staffing, and team development. Establishes procedures and policies, integrates work across teams, and ensures achievement of organizational objectives. Requires a bachelor’s degree or equivalent experience, with 10–15 years of total experience. Management experience and securities or financial services experience are preferred.

Manages departmental office and studio operations, facilities requests, space and supply coordination, onboarding, front-office support, administrative assistance, student staff supervision, and academic events. Coordinates with university service partners to maintain safe, functional spaces; supports department leadership with calendars, meetings, communications, and reporting; organizes workshops, speaker series, ceremonies, orientations, guest arrangements, and shared administrative procedures.

Lead and scale DraftKings' iGaming operating model, overseeing Revenue Operations and Games Operations & Studio. Drive cross-functional execution, measurable commercial outcomes, compliance in regulated markets, and build a high-performing leadership team to deliver exceptional player experiences and sustainable revenue growth.

Leads the global Financing and Portfolio Solutions operations organization of approximately 250 professionals. Oversees post-trade support, operational governance, risk controls, vendor relationships, regulatory programs, data governance, model risk, and transformation initiatives. Partners with technology, business, risk, finance, legal, compliance, and corporate teams to modernize platforms, improve resiliency, optimize costs, and deliver scalable financing and portfolio solutions operations. Builds global leadership talent and represents Markets on enterprise steering committees.

Own HubSpot administration, workflow automation, data hygiene, reporting, and integrations across the marketing technology stack. Build and troubleshoot API connections with Salesforce, intent, attribution, and enrichment platforms. Help the marketing team adopt Claude and other AI tools, automate manual processes, document configurations, and support campaign execution. Provide dashboards, ad hoc reporting, and technical problem-solving while maintaining reliable, accurate marketing systems.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Provide client-facing support for business banking clients and Relationship Managers while executing back-office account administration, reconciliations, reporting, data maintenance, and process improvements. Coordinate onboarding, resolve client inquiries, monitor exception reports, prepare audit documentation, and collaborate with cross-functional teams to enhance operational efficiency and controls.

Leads revenue operations across sales, account management, and marketing. Manages a three-person team, owns forecasting, pipeline management, capacity planning, commissions, contract processes, GTM systems, reporting, AI adoption, and process automation. Partners cross-functionally with Sales, Marketing, Product, Engineering, and Data to improve revenue performance, data quality, funnel operations, and efficiency.

Provides reception, mail, meeting, event, office inventory, database, onboarding, and general administrative support. Coordinates vendors, office logistics, client meetings, and events; maintains welcoming office conditions; supports Tax Operations during peak periods; and uses Microsoft Office, Excel, and AI tools to improve workflows. Requires strong organization, communication, attention to detail, multitasking, and willingness to work overtime in-office as required.

Provides comprehensive administrative support to the Firm Operations leadership team, including calendar and travel coordination, expense processing, meeting and event logistics, presentation preparation, document formatting, records management, action-item tracking, and local office support. The role requires professionalism, discretion, strong organization, attention to detail, and effective communication while handling confidential information and supporting special projects.

Processes mobile deposits, check exceptions, ATM settlements, account transactions, openings, service requests, levies, garnishments, and tax payments. Reconciles deposit and ATM general ledger accounts, supports audits and regulatory reviews, resolves customer issues, maintains quality and service standards, and identifies process improvements using technology and AI-assisted tools.

The Senior Associate in Investment Operations oversees portfolio accounting, manages client onboarding, ensures regulatory compliance, and identifies process improvements. They drive initiatives to enhance operational strategies, support fund administration, and maintain market documentation.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Early-career analysts support investment operations across market, client, and control functions. Responsibilities include executing workflows, reconciling cash and positions, resolving exceptions, analyzing operational data, maintaining controls, building reports and dashboards, and improving processes through automation, workflow redesign, and AI-enabled solutions. Analysts collaborate with investment, technology, product, and external stakeholders while developing expertise in investment management operations.

Lead and scale content production operations for ~125 corporate magazines, building processes, managing timelines, budgets, KPIs, and a high-performing content team. Partner cross-functionally with Creative, Editorial, Design, and Franchise leadership to remove bottlenecks, safeguard brand standards, and increase readership engagement.