Top Operations Jobs in Boston, MA

Manage fulfillment and inventory by picking, packing, and shipping orders while ensuring quality control and maintaining workspace organization.

Supports and improves revenue operations systems and workflows, including quote-to-cash, CPQ, billing, subscriptions, Salesforce automation, data governance, forecasting, routing, quotas, and commissions. Partners with Finance, GTM Engineering, Sales, Customer Success, and Renewals to troubleshoot issues, reconcile data, automate repetitive processes, and improve commercial systems. The role also helps implement scalable processes and AI-enabled operational solutions.

Supports cross-functional business operations, including clinical study logistics, inventory and documentation tracking, procurement, vendor coordination, recruiting and onboarding, office administration, process improvement, investor reporting, and external communications. The role requires strong organization, follow-through, communication, and adaptability in an onsite startup environment.

Oversee IT operations, vendor and MSP relationships, technology projects, system implementations, user support, account administration, device management, onboarding and offboarding. Maintain IT policies, documentation, compliance initiatives, and technology assets while supporting cybersecurity efforts. Provide end-user training, communicate project updates, and recommend process improvements that enhance system performance, user experience, and organizational effectiveness.

Manages daily operations and stakeholder engagement for Northeastern’s entrepreneurship hub. Coordinates entrepreneurship programs, events, venue reservations, vendors, facilities, technology, visitors, and university partners. Provides audio/visual and on-site event support, maintains operating procedures, supports invoicing and financial tracking, supervises student and event staff, and contributes to communications, reporting, and continuous improvement.

Leads corporate IT operations and serves as the technical owner for Microsoft 365, Entra ID, Intune, endpoints, SaaS applications, and identity administration. Manages MSPs and technology vendors, establishes service standards, handles Tier 3 escalations, oversees onboarding and device lifecycles, and delivers IT projects. Partners with IT Security on access management, endpoint compliance, incident response, and security initiatives while maintaining documentation, procedures, and strong internal customer service.

Process institutional fund subscriptions, redemptions, transfers, exchanges, onboarding, reconciliations, and register maintenance for a US digital transfer agency. Apply NAV pricing, manage mint and burn instructions, investigate exceptions, maintain maker-checker controls, produce regulatory evidence, and coordinate daily handoffs with the UK operations hub. The role requires accuracy, escalation discipline, and familiarity with transfer agency or investment operations.

Supports the Head of Operations across company-level projects, business analysis, cost modeling, process improvement, documentation, leadership materials, and cross-functional execution. The role requires independently managing ambiguous problems, coordinating teams and external partners, improving operating processes, and handling evolving priorities in a fast-growing robotics and AI startup.

Provides administrative and operational support for two organizations at an affordable housing community. Responsibilities include maintaining agency data and records, assisting residents, clients, and staff, handling phone calls, preparing resident communications, delivering customer service, and completing clerical duties.

Coordinates corporate meetings, conferences, training sessions, and workplace events from setup through breakdown. Provides office, print, mail, shipping, reception, hospitality, and workplace support services. Operates and troubleshoots production equipment, maintains inventory and service records, responds to customer requests, supports office moves, and performs physically demanding facility tasks including lifting and moving furniture and equipment.

Coordinates corporate meetings, conferences, training sessions, and workplace events from setup through breakdown. Provides office services including room preparation, audiovisual support, print production, mail and shipping, document management, inventory tracking, and workplace support. Delivers customer service to employees, visitors, vendors, and leaders; troubleshoots basic equipment issues; supports office moves and facility activities. The role is physically demanding and may require lifting, travel between buildings, overtime, weekend work, or emergency response.

Provide first-line support and troubleshooting for an HPC environment, monitor system health, triage incidents, perform maintenance and patching, and produce runbooks and documentation. Improve processes and escalate to SMEs for complex issues while supporting scheduling, compute, storage, and access concerns.

Leads Sales and Customer Success Operations while serving as the Chief Revenue Officer’s operations partner. Manages operations managers and analysts, owns revenue metrics, forecasting, planning, reporting, and operating cadence, and drives cross-functional initiatives. Supports performance management, headcount, territory, quota, account assignment, and capacity planning. Requires advanced modeling, Salesforce expertise, executive communication, program management, AI-first workflows, and extensive B2B SaaS revenue operations experience.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Leads business operations for Harvard Library, overseeing financial planning, budgeting, forecasting, HR processes, facilities, capital planning, compliance, risk management, and strategic initiatives. Partners with senior leaders to build equitable operational infrastructure, manage staffing and student employment programs, coordinate facilities and security needs, and support preservation of valuable library collections. The role is campus-based in Cambridge with a hybrid schedule after onboarding.

Supervises an Institutional Middle Office team responsible for transaction processing, trade and cash settlement, collateral, loans, and corporate actions. Reviews work for accuracy, manages deadlines, mitigates operational risk, supports audits and client interactions, and identifies process improvements. The role assigns work, coaches employees, participates in hiring and performance management, trains new hires, supports onboarding and enhancement projects, and serves as an escalation point for operational issues.

Leads business operations supporting Sales, Relationship Management, Marketing, and leadership. Owns process optimization, automation, reporting, dashboards, lead operations, CRM and marketing data governance, sales enablement, accounts receivable and collections, vendor management, and cross-functional initiatives. Translates operational and performance data into actionable insights that improve productivity, revenue generation, cash flow predictability, and business growth.

Leads enterprise strategy and operational initiatives for the Office of the COO, translating executive priorities into actionable plans, performance insights, governance mechanisms, and measurable results. Advises senior leaders, facilitates cross-functional decision-making, supports member firms, and drives implementation across complex, geographically dispersed organizations. The role requires strong business and financial acumen, executive communication, independent problem-solving, and the ability to influence without formal authority.

Leads enterprise strategy and operational priorities for the Office of the COO, translating ambiguous business problems into recommendations, executable plans, and measurable outcomes. Owns performance analysis, executive operating reviews, governance, organizational effectiveness, and cross-functional implementation across Americas member firms. Advises senior executives, facilitates decisions, manages multiple strategic workstreams, and drives accountability without formal authority.

Supports daily operations across multiple centers by coordinating food service, reception, participant transportation requests, attendance records, mail distribution, EMR documentation, compliance tracking, and administrative records. Provides welcoming participant service, maintains food safety standards, assists Center Managers, and travels between all organization locations to ensure operational continuity.

Leads the internal IT support team across multiple agency sites. Responsibilities include supervising staff, managing service desk standards and escalations, resolving Tier 2 technical issues, administering Microsoft and Google environments, maintaining device and software inventories, managing purchasing and budgets, coordinating vendors and external IT partners, and supporting site moves and technology projects.

Manages complex customer billing inquiries, disputes, escalations, and exceptions for strategic accounts. Investigates billing data, contracts, pricing, usage records, and system transactions to determine root causes and resolutions. Partners with Finance, Sales, Customer Success, Revenue Operations, Product, Engineering, and other teams while meeting service-level targets. Maintains billing documentation, identifies process improvements, and uses AI-enabled tools and automation to improve inquiry resolution, customer communications, and operational efficiency.

Manages private capital accounting and investment operations platforms, primarily FIS Investran. Leads operational readiness, process optimization, implementations, conversions, onboarding, reconciliations, reporting, and ongoing support. Oversees teams, establishes performance expectations, manages controls and operational risk, and partners with accounting, technology, conversion, vendors, clients, and senior stakeholders. Ensures data integrity, process efficiency, successful migrations, and high-quality service delivery across private equity, credit, real estate, infrastructure, and alternative investment operations.

Own the company’s day-to-day office and administrative operations, including visitors, deliveries, supplies, vendors, records, events, onboarding, offboarding, invoices, expenses, and calendars. Coordinate facilities and vendor needs, support the relocation to a new Allston facility, and build scalable processes for office operations. The role requires strong organization, communication, initiative, and hands-on support in an onsite environment.

Supports client engagements and leadership development solutions throughout their lifecycle. Coordinates project activities, timelines, dependencies, deliverables, documentation, and stakeholder communications while identifying risks and troubleshooting issues. The role also contributes to workflow improvements, operational efficiency, product and process knowledge, and client fulfillment. It requires strong organization, judgment, collaboration, adaptability, and client focus in a fast-paced, matrixed environment.