Top Operations Jobs in Boston, MA

Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Supports Liberty Mutual’s underwriting organization through process improvement, business analysis, reporting, training, authority management, and strategic initiatives. Researches business challenges, analyzes processes, gathers stakeholder feedback, evaluates solutions, and helps drive projects from concept through implementation. Gains exposure to commercial insurance operations, data analytics, and artificial intelligence while partnering with underwriting leaders and business stakeholders.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Leads a global Deal Operations team responsible for exception quoting, case management, approval queues, service levels, and quarter-end execution. Drives cross-functional improvements across Sales, Finance, Renewals, IT, and CPQ, translating system complexity into recommendations, reducing manual work through process optimization and automation, and serving as the escalation point for complex quoting. Manages team performance, hiring, documentation, governance, and operational change.

Build and lead GC AI’s revenue operations function from the ground up. Develop go-to-market processes, hire and manage a high-performing team, select and implement operational technology, align Sales, Marketing, Product, Customer Success, and Partnerships, and optimize pipeline, forecasting, retention, deal velocity, win rates, and revenue performance through data-driven KPIs.

Oversee branch operations, workflows, administrative coordination, compliance, staffing support, process improvement, and business continuity. Provide guidance to managers and employees, monitor priorities and deadlines, support onboarding and organizational changes, coordinate projects, assist with technology implementations, and maintain relationships with clients, vendors, carriers, and business partners. The role also escalates operational issues, supports leadership initiatives, and promotes accountability and continuous improvement.

Own the data architecture and strategic planning powering Sales. Build AI-driven territory, lead-scoring, forecasting, pricing, attribution, and pipeline models; redesign Salesforce structures and funnel stages; conduct market and scenario analyses; and lead cross-functional initiatives improving sales productivity, process efficiency, and executive decision-making.

Own weekly and monthly performance reporting, KPI analysis, forecasting model maintenance, ad hoc business analyses, Tableau dashboards, and planning support. The role also supports change management and cross-functional projects, expanding toward ownership of strategic analysis, scenario planning, stakeholder presentations, and project management.

Build and deploy AI-native tools, agents, automations, integrations, and backend services supporting Sales, Marketing, Customer Success, and Revenue Operations. Integrate LLMs into CRM enrichment, account scoring, deal intelligence, and outreach workflows. Partner with stakeholders to define measurable solutions, improve GTM processes, monitor reliability and data quality, evaluate technology platforms, and measure adoption and business impact.

Supports matchday operations for New England Revolution MLS and MLS Next Pro matches. Responsibilities include locker room setup, team and referee support, sideline logistics, equipment and hydration protocols, scoreboard monitoring, and coordination with league officials, security, inspectors, and event personnel. The role requires reliable attendance at assigned matches, strong communication, physical ability to lift equipment, and availability for nights, weekends, holidays, and outdoor work.

Oversees PBHA’s donor management, fundraising data, alumni engagement, communications, and internal operational systems. Supports financial systems and payroll, manages hiring processes, develops administrative procedures, and improves organizational efficiency. Supervises operations staff, consultants, and student officers while coordinating fundraising projects, events, donor stewardship, and alumni initiatives. The role also manages software systems, donor screening, dashboards, and data integrity in support of PBHA’s public service mission.

Entry-level analysts support investment operations across market, client, and control functions. They execute workflows, investigate exceptions, analyze operational data, maintain controls, create reports and dashboards, and recommend process improvements. The role involves collaboration with portfolio management, trading, sales, technology, and external providers, with exposure to automation, workflow modernization, and AI-enabled solutions. Candidates must complete an associate or bachelor’s degree by the July 2027 start date and work full-time.

Supports business operations across industry and practice groups at a global law firm. Responsibilities include coordinating strategic and operational initiatives, managing meetings and information, tracking budgets and expenses, improving business processes, overseeing compliance reminders and time policies, and facilitating cross-functional projects. The role requires strong organization, communication, technology skills, judgment, confidentiality, project management, and adaptability across multiple stakeholder groups.

Leads global insurance operations across policy lifecycle governance, process standardization, efficiency, automation, data governance, regulatory reporting, and policy administration system expansions. Supports North American underwriting operations, drives cross-functional strategic outcomes, manages an onshore team, and oversees third-party service delivery. The role requires extensive commercial insurance operations experience, change leadership, people management, and collaboration across international regions and time zones.

Owns business operations for Autodesk’s Emerging Technologies sales organization. Diagnoses systemic operational issues, drives cross-functional resolution, establishes operating rhythms, synthesizes field insights, develops business cases, and advises senior leadership on planning, segmentation, coverage, policy, and Revenue Operations priorities. The role requires direct accountability for outcomes across Sales, Marketing, Customer Success, IT, and Finance, along with strong executive communication and enterprise technology sales operations expertise.

Provides administrative and operational support across construction projects and the home office. Responsibilities include administering Procore, organizing project documents, coordinating preconstruction and closeout records, supporting certified payroll and labor compliance systems, coordinating jobsite services, managing subcontractor and vendor documentation, preparing reports and training materials, assisting with office administration, and improving workflows through technology, automation, and AI.

Manages branch operations, including cash vault and ATM oversight, audits, compliance, security, account-opening quality control, safe deposit records, and customer transactions. Opens accounts, processes deposits and loans, handles monetary instruments, services accounts, and makes referrals. Requires sound judgment, customer service, communication, organization, technical literacy, and the ability to work independently in a fast-paced environment.

Leads revenue operations supporting sales leadership through forecasting, pipeline analysis, territory and quota planning, CRM improvements, sales process standardization, reporting, and GTM optimization. Partners cross-functionally with Sales and Marketing to improve productivity, forecast accuracy, and new business, upsell, and cross-sell performance. Builds financial and revenue models, dashboards, and actionable recommendations for senior stakeholders.

Manages day-to-day operations for a 24/7 veteran services center. Supervises frontline and contracted security staff, oversees schedules, staffing coverage, performance management, documentation, reporting, access control, incident response, security contract compliance, onboarding, and workflow improvements. Maintains operational records and coordinates with leadership and other departments while ensuring policies, safety procedures, and service standards are followed.

Owns Microsoft Dynamics 365 processes across planning, procurement, warehouse management, and shipping. Resolves system issues, maintains process documentation, delivers user training, manages enhancement requests and business cases, and governs operational data integrity. The role oversees mass data uploads, data cleansing, audits, and continuous process improvement while serving as the primary liaison between Operations and IT.

Supports research model quality, compliance, reproducibility, and operational efficiency. Responsibilities include auditing models before release, advising on data usage and licensing, maintaining compliance procedures, developing training, enabling responsible GenAI workflows, planning compute and software resources, preparing usage reports, and coordinating research communications and events. The role partners with researchers and engineers and requires strong organization, attention to detail, technical literacy, and communication skills.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Configure, optimize, and maintain HubSpot CRM environments supporting sales and revenue operations. Responsibilities include workflow and pipeline configuration, data integrity and governance, CRM audits, automation, client account deployments, integrations with sales technology, reporting support, documentation, enablement, and troubleshooting. The role partners with RevOps, sales leadership, data teams, and clients to improve scalability, system reliability, sales productivity, and revenue visibility.