Enterprise Customer Success Manager
Greater Boston Area
Partner with Enterprise Account Executive (EAE) & Solution Engineering (SE) teams to onboard, train, and proactively drive adoption with our Enterprise customers. Oversee and ensure a smooth on-boarding experience.
Proactively build relationships with customers to achieve loyalty & advocacy within their organisation.
Be authentic & someone who adds value to every customer-facing conversation.
Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). Be an internal advocate for the customer.
Own and project manage the onboarding process for new customers. Create an on-boarding strategy for every new customer & execute a successful roll out.
Become a trusted advisor to the client and partner in building a clear/concise plan to meet their business goals.
Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization.
Work in regular tandem with the EAE on all parent account initiatives. Collaborate as united ambassadors for Datadog.