Top IT Jobs in Boston, MA

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Lead IT operations and support for a rapidly growing fintech: maintain and upgrade systems, manage endpoints (Mac/Windows/ChromeOS), run MDM and Google Workspaces, mentor staff, define metrics, lead large IT projects, manage vendors and office technology, implement cybersecurity controls, expand support coverage, and travel internationally twice yearly.

Provide advanced end-user technical support and act as an escalation point. Administer IT infrastructure (user accounts, access control), onboard new hires, manage assets, document processes, train users and junior staff, lead small-medium IT projects, and improve IT support processes across macOS and Windows environments.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Lead and build the internal IT function as a hands-on player/coach: mentor staff, handle tickets in ConnectWise, administer Microsoft 365/Azure and network/security infrastructure (Fortinet, SentinelOne, Sophos, Cisco), maintain internal tools (RMM, PSA, CMDB, PIM/PAM), create documentation and SOPs, and partner with leadership on roadmap and vendor decisions.

Lead and build the IT Infrastructure & Operations function, overseeing cloud-native platforms, networks, servers, storage, service desk, asset lifecycle, disaster recovery, and IT business continuity. Drive ITSM/ITIL processes, vendor management, budgets, KPIs/SLAs, cross-functional collaboration with security, applications, and facilities, and mentor I&O staff to support global growth and GxP compliance.

Provide first-level technical support for desktops, laptops, mobile devices, printers, and AV systems; troubleshoot hardware/software/connectivity; assist onboarding/offboarding, account provisioning, and device setup; maintain IT asset records, ticket documentation, and support cybersecurity and compliance (HIPAA) efforts; escalate complex issues and participate in IT projects and process improvements.

Provide onsite IT and AV support for View Boston Observatory: POS setup and level 1/2 support, desktop support, vendor coordination, AV/event support, system walk-throughs, hardware replacement, troubleshooting software/firmware/hardware, and RMA tracking.

Provide Tier 1 and Tier 2 IT support for employees—troubleshoot Windows hardware and software, printers, mobile devices, and peripherals. Support Microsoft 365 apps, account access, password resets, MFA, onboarding/offboarding, asset inventory, and security tools. Assist with RMM, antivirus/EDR, server migrations/upgrades, documentation, vendor coordination, and IT projects. Occasional travel to other company locations.

Lead IT strategy and day-to-day technology operations for a behavioral health nonprofit. Manage infrastructure, MSP relationships, security and compliance (HIPAA/PII), AV and voice systems, website and business applications, budgets, and data management. Develop multi-year technology plans and enforce policies to support mission-critical services.

Manage and lead the Executive IT support team delivering high-level technical support to company leadership. Oversee troubleshooting, documentation, security policy enforcement, training, reporting, budgeting, strategy, and collaboration with other IT teams and Executive Assistants to ensure seamless executive support.

Provide global end-user IT support: install/configure hardware and software, troubleshoot issues, manage user permissions and inventories, develop automation scripts and API connectors, implement security measures, participate in on-call rotation, and integrate AI/LLM tools to improve workflows and documentation.

Provide dedicated, white-glove IT support to executive leadership: monitor tickets, deploy and maintain workstations, phones, mobile devices, printers, A/V and conferencing systems, advise on standards, perform preventative maintenance, support meetings, and analyze support data for continuous improvement.

Lead and administer studio IT infrastructure and end-user support for ~100 seats. Manage Perforce, build/CD servers, identity, backups, security/compliance, vendor/MSP relationships, and execute migrations to colocation/cloud while maintaining documentation and onboarding/offboarding workflows.

Provide frontline IT support for Cambridge researchers and staff: user lifecycle management, deploy and maintain macOS/Windows/Linux endpoints (including GPU workstations), manage identity and collaboration systems, troubleshoot networking and AV, handle asset inventory and procurement, document processes, and coordinate vendor support while balancing tickets and projects.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Manage, design, install, support, and maintain VMware virtual environments and virtual-based systems. Administer Red Hat Linux and Windows Server OS, support email systems (MS Exchange/O365 preferred), troubleshoot issues, lead tasks, and communicate effectively to manage multiple priorities.

Serve as Tier II escalation for complex IT issues across Microsoft 365 and collaboration tools. Administer identity/access (Entra ID, SSO, MFA), manage SaaS permissions, oversee device imaging, shipping, and inventory, support conference AV and VPN access, respond to security alerts, maintain Confluence knowledge base, partner with vendors, and improve support workflows for ~260–400 users.

Provide overnight remote IT support as the dedicated technical resource: troubleshoot Mac and Windows issues, manage tickets to SLAs, provision devices and accounts, run MDM and network deployments, support onboarding/offboarding, maintain asset inventory and documentation, ensure SOC2/HIPAA compliance, and mentor junior staff.

Lead and transform corporate IT: own infrastructure, identity, endpoint security, and tooling. Assess and rebuild operations, restructure the IT team, implement IAM and endpoint management, enforce policies, improve tooling and self-service, and provide leadership reporting and security alignment.

Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.

Remote IT Manager responsible for analyzing, upgrading, and administering IT systems (networks, servers, email, backups), evaluating vendors and technologies, managing projects, tracking inventory, training staff, and providing technical support to improve operational efficiency.

Provide hands-on IT support for manufacturing and corporate environments: troubleshoot production/test stations, maintain Windows and Linux systems, manage virtualization (VMware/Hyper-V/Azure), networks, monitoring, backups, and automation (PowerShell/Bash). Create documentation and training, work with DB/network/process-control teams, and improve processes through data-driven analysis and quality/safety practices.

Provide 1st–3rd line IT support for US regional employees and executives, manage ServiceNow tickets, troubleshoot Windows, macOS, mobile devices, AV/conference rooms, printers and networks, administer Active Directory, liaise with escalation teams and third parties, and provide on-site support including travel and occasional out-of-hours coverage.