Top IT Jobs in Boston, MA

Support IT team with desktop support, Windows 11 upgrades, Office/Microsoft 365 installations, inventory tracking, and hands-on assistance for office moves. Coordinate upgrades with employees, follow documented procedures, and provide daily end-user support while learning system integration and troubleshooting.

Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide helpdesk and systems support across hardware, software, security, NOC, and network engineering tasks. Troubleshoot issues, maintain IT resources, assist with cybersecurity, programming, analytics, and data center management, and support special projects.

Lead day-to-day operations and administration of classified DoD/SAP networks and systems. Architect, install, and maintain LAN/WAN, servers, hypervisors, SIEMs, and monitoring tools; manage patching, vulnerability scanning, and security assessments to sustain JSIG/RMF ATOs. Create O&M checklists, SOPs/TTPs, support incident response, and provide technical user support. Requires SAP experience and work in PL2-PL4 environments.

Provide Tier 1 support for end users: troubleshoot hardware, software, and peripherals; respond via phone/email/chat/ticketing; set up/configure equipment; document tickets; coordinate vendor repairs; perform occasional on-site visits; contribute to documentation and process improvements.

Provide on-site and remote IT support as the primary Boston office resource, own complex support tickets, administer endpoints, identity, cloud and networking tasks, write automation scripts (PowerShell/Python), leverage AI tools for automation and documentation, maintain security and compliance (HIPAA, SOC2, HITRUST, ISO27001), and contribute to infrastructure and process improvements.

Provide first- and second-level technical support for campus users via phone, email, walk-in, remote, and on-site; troubleshoot software and hardware (laptops/desktops), perform repairs, manage inventory and incidents, and support identity/hardware management systems (Entra/Intune/JAMF).

Provide first-level technical support for desktops, laptops, mobile devices, printers, and AV systems; troubleshoot hardware/software/connectivity; assist onboarding/offboarding, account provisioning, and device setup; maintain IT asset records, ticket documentation, and support cybersecurity and compliance (HIPAA) efforts; escalate complex issues and participate in IT projects and process improvements.

Provide Level 1-2 IT support and ticket triage; manage DNS, domains, hosting, and email deliverability; provision and administer SaaS users; coordinate IT projects and documentation; maintain security hygiene (MFA, least-privilege), asset inventories, and log activities in Arrow CRM.

Manage and improve cloud-based SaaS IT environment, administer M365 and identity systems, operate and tune security platforms (Arctic Wolf, Zscaler, Okta, Mimecast), monitor alerts and lead incident response, oversee helpdesk (Freshservice), manage vendors, enable users through training and documentation, and apply AI and automation to streamline IT operations.

Lead IT strategy and day-to-day technology operations for a behavioral health nonprofit. Manage infrastructure, MSP relationships, security and compliance (HIPAA/PII), AV and voice systems, website and business applications, budgets, and data management. Develop multi-year technology plans and enforce policies to support mission-critical services.

Provide Tier 1/2 remote IT support, manage corporate IT systems and applications, onboard/offboard employees, patch and maintain laptops via Iru MDM, enforce security controls (MFA/SSO), handle Zoom A/V issues, maintain inventory, and use Jira for ticketing and tracking.

Provide timely end-user IT support by addressing and resolving tickets for largely remote field users. Work part-time, initially on-site for onboarding with possible hybrid schedule thereafter. Use Microsoft 365 tools and follow established procedures, escalating non-routine issues as needed.

Provide hands-on IT support for North America users and global onboarding: manage device procurement, provisioning (Intune, Apple Business Manager), mailbox and identity administration (Microsoft 365/Exchange, HiBob), ticket resolution within SLAs, shipping/logistics, offboarding, and light infrastructure and automation support.

Provide hands-on IT support for North America users and global onboarding/offboarding: manage device procurement, enrollment (Intune/Apple Business Manager), Microsoft 365/Exchange account lifecycle, ticket resolution within SLAs, logistics, vendor/finance coordination, identity/HRIS sync troubleshooting, email security actions, and basic virtualization/infrastructure support.

Provide Tier 1 remote service desk support on Mondays: answer inbound calls and tickets, troubleshoot hardware/software/network/access issues, document incidents in a ticketing system, identify root causes, and escalate unresolved incidents to higher-tier teams.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.

Provide day-to-day IT support and maintenance across the college: manage help desk tickets, troubleshoot and resolve technical issues, create training materials, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate cross-functionally to ensure end-user satisfaction.

Provide end-user support and Help Desk ticketing across the college: troubleshoot and resolve technical issues, deliver training and guidance, maintain systems, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate across functions to ensure consistent operations and customer satisfaction.

Lead and administer studio IT infrastructure and end-user support for ~100 seats. Manage Perforce, build/CD servers, identity, backups, security/compliance, vendor/MSP relationships, and execute migrations to colocation/cloud while maintaining documentation and onboarding/offboarding workflows.

Serve as first contact for helpdesk tickets, resolve Tier 1/2 issues across macOS/Windows, manage onboarding/offboarding and hardware lifecycle, lead IT knowledge management (Confluence/Helpdesk KB) with machine-readable documentation for AI assistants, and perform Tier 2 SaaS administration (Okta, Google Workspace, Slack, Atlassian, Intune, Freshservice).