Top IT Jobs in Boston, MA

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Provide advanced end-user technical support and act as an escalation point. Administer user accounts, access control, Okta and Google Workspace; manage assets and onboarding; lead small-to-medium IT projects; document processes; train users and junior staff; troubleshoot macOS and Windows systems and networking; identify and implement process improvements.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Primary IT resource for a ~60-person Mac-first organization: handle laptop lifecycle, account provisioning, SaaS administration (Okta, M365, Slack, Zoom, Notion, Jira, ChatGPT Business), vendor and budget management, onboarding/offboarding, documentation, and collaborate with global IT and Product/Engineering on process improvements and light automation.

Provide day-to-day administration and support for Unix/Linux production and non-production servers. Monitor performance and availability, manage users and permissions, install/patch/upgrade OS, troubleshoot system and application issues, perform backups and capacity monitoring, support incident/problem/change management, maintain documentation, collaborate with client and internal teams, and participate in on-call rotation.

Provide day-to-day secure IT support for DoD/SAP environments: install, maintain, audit Windows servers and Exchange, manage networking (LAN/WAN/Cisco), firewalls, backups and COMSEC integration, perform troubleshooting, firmware/upgrades, RMF/A&A compliance, and support operational tests and customer-facing IT issues.

Provide on-site first-line IT support at the Boston HQ: provision hardware, manage Google Workspace access, onboard/offboard users, troubleshoot Windows and macOS devices, maintain Zoom Rooms and AV, support LAN/Wi-Fi and printers, document tickets, escalate complex issues, and assist with IT projects and rollouts.

Provide autonomous IT leadership for multiple Eataly locations: implement IT strategy, manage projects and POS systems, support new store technology rollouts, resolve system issues, and create SOPs and SLAs.

Provide Tier 1 and Tier 2 Windows-based end-user support (desk-side, phone, remote), manage accounts and devices, troubleshoot networks and AV, support Zoom/Teams/DocuSign/Verkada, maintain IT inventory and documentation, and assist with infrastructure projects and user training.

Provide primary onsite and remote IT support, resolve escalations, manage ITIL service operations, administer SharePoint Online, coordinate deployments, support desktop imaging and cloud infrastructure, train staff, and maintain IT operational documentation.

Lead and grow a 13-person IT team; own IT operations, infrastructure, security, budgets, vendors, and business continuity. Execute a 3-year IT strategy emphasizing AI, ensure HIPAA-aware security and data governance, and represent IT to the CFO, executive team, and Board.

Provide Tier 1 support for end users: troubleshoot hardware, software, and peripherals; respond via phone/email/chat/ticketing; set up/configure equipment; document tickets; coordinate vendor repairs; perform occasional on-site visits; contribute to documentation and process improvements.

Provide technical and operational IT support for classified government/defense programs: install, configure, maintain, and troubleshoot desktops, servers, and networks; apply patches and upgrades; manage accounts, backups, and asset inventories; coordinate with cybersecurity and engineering teams to ensure secure, compliant, and mission-ready systems.

Provide hands-on end-user IT support: troubleshoot OS/software, respond to tickets, apply patches, manage user accounts via Okta, configure MDM-managed mobile devices, and support Slack and Google Workspace integrations.

Provide remote end-user support and administration for Microsoft 365 and endpoints. Manage user lifecycle, licenses, Intune, Defender, MFA/Conditional Access, DLP, troubleshooting across Windows and macOS, and maintain IT documentation and processes.

Serve as first-line IT support delivering empathetic, high-touch troubleshooting for hardware and software; onboard/offboard employees; manage equipment procurement and inventory; document resolutions for a knowledge base; collaborate with IT on infrastructure and security improvements while ensuring users follow protocols.

Lead technical onboarding and ongoing support for remote connectivity at dental practices. Configure and troubleshoot VPNs, Splashtop, remote desktop, printers/scanners, and network authentication. Manage implementations, validate connectivity and integrations, coordinate with clients and third-party IT, escalate complex issues, document processes, and contribute to improvements in remote access infrastructure and automation.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide onboard IT systems support, maintenance, monitoring, backups, inventory, hardware shipping/receiving, equipment repairs, user support and training, and escalate issues to the IT Officer while maintaining security and service standards.

Senior IT operations leader shaping enterprise operational strategy, disaster recovery, and infrastructure roadmaps. Leads large cross-functional programs, governs standards, advises executives, manages vendor strategy, and mentors engineering staff to improve reliability, performance, and continuity.

Lead global IT operations for a HIPAA-regulated healthtech company, managing a small support team and hands-on ticketing. Build and maintain systems for compliance and visibility, optimize vendor costs, implement security/onboarding processes, drive process improvements with KPIs and automation, and serve as primary IT liaison to leadership and partners.