Top IT Jobs in Boston, MA

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Provides advanced technical support across Windows, macOS, Linux, mobile devices, networks, applications, and enterprise IT services. Resolves complex issues, supports onboarding, manages endpoint platforms, documents solutions, analyzes ticket trends, and mentors IT staff. Collaborates with systems, networking, security, vendors, and business teams. Uses approved generative AI responsibly for troubleshooting, automation, knowledge management, and service improvement while protecting confidential data.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides hands-on IT support in a Boston office, including configuring Mac, Linux, and Windows devices; managing employee access, software licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, WiFi, switches, JumpCloud administration, GPOs, and company AI tool deployments. This six-month co-op requires Northeastern University enrollment and co-op eligibility.

Provides advanced IT infrastructure, systems, network, endpoint, and user support for credit union offices, branches, and remote users. Administers Windows, Active Directory, Microsoft 365, networking, security, cloud, virtualization, and business-critical systems. Troubleshoots technology issues, supports cybersecurity controls, coordinates vendors, participates in infrastructure and disaster recovery projects, and evaluates AI and automation tools. The role includes documentation, technology upgrades, branch support, on-call coverage, and occasional travel to local offices.

Provides advanced Level II IT support for office and field users, troubleshooting hardware, software, applications, systems, and network issues. Responsibilities include escalated ticket resolution, mentoring Level I staff, asset and license management, documentation, device deployment, testing, training, and infrastructure support. The role includes after-hours assistance and travel to company locations.

Leads the North Carolina Zoo’s IT program, overseeing user support, infrastructure reliability, cybersecurity compliance, technology planning, procurement, vendors, and IT projects. Supervises IT staff, develops modernization strategies, coordinates with DNCR and NCDIT, and ensures technology services support zoo operations. The role requires collaboration with leadership, occasional work outside standard hours, weekends and holidays, and participation in the occupational health program.

Provide hands-on, customer-facing IT support across Windows, macOS, and Linux devices. Responsibilities include user onboarding, hardware and asset management, ticket resolution, meeting and office technology support, cybersecurity policy assistance, incident response, MSP coordination, IT projects, procurement input, documentation, and service improvements. The role supports hybrid and remote users globally and requires monthly travel between Boston and Maryland.

Provides organization-wide IT support across hardware, operating systems, cloud applications, user accounts, endpoints, office technology, and specialized web-based systems. Administers Google Workspace and other software platforms, manages onboarding and offboarding, supports cybersecurity awareness and endpoint security, coordinates vendors, maintains hardware inventories, and contributes to technology improvements, cost optimization, documentation, and automation. This full-time hybrid role requires approximately two days onsite weekly in Boston.

Oversee IT operations, vendor and MSP relationships, technology projects, system implementations, user support, account administration, device management, onboarding and offboarding. Maintain IT policies, documentation, compliance initiatives, and technology assets while supporting cybersecurity efforts. Provide end-user training, communicate project updates, and recommend process improvements that enhance system performance, user experience, and organizational effectiveness.

Leads corporate IT operations and serves as the technical owner for Microsoft 365, Entra ID, Intune, endpoints, SaaS applications, and identity administration. Manages MSPs and technology vendors, establishes service standards, handles Tier 3 escalations, oversees onboarding and device lifecycles, and delivers IT projects. Partners with IT Security on access management, endpoint compliance, incident response, and security initiatives while maintaining documentation, procedures, and strong internal customer service.

Provides on-site IT helpdesk support for employees, executives, and laboratory teams. Responsibilities include resolving hardware, software, connectivity, access, and Microsoft 365 issues; supporting meeting rooms and audiovisual technology; managing user and device lifecycles; maintaining endpoints and assets; ensuring endpoint compliance and secure data handling; and coordinating escalations with remote support teams.

Provides first-level technical support for hardware, software, Microsoft 365, business applications, networks, phones, printers, and end-user devices. Troubleshoots issues, manages accounts and access, documents tickets, supports deployments and equipment refreshes, educates employees on technology and cybersecurity, and escalates complex problems. The role also participates in on-call support, technology maintenance, and travel between credit union locations.

Provides first-level desktop support for health center staff, including PC and software maintenance, repairs, deployments, user setup, training, printer support, hardware and software inventory, and help-line assistance. Supports the Systems Administrator with system and network maintenance, maintains IT documentation and the knowledgebase, and assists with website and intranet updates. Requires occasional work across health center sites, nights, and weekends.

Leads the internal IT support team across multiple agency sites. Responsibilities include supervising staff, managing service desk standards and escalations, resolving Tier 2 technical issues, administering Microsoft and Google environments, maintaining device and software inventories, managing purchasing and budgets, coordinating vendors and external IT partners, and supporting site moves and technology projects.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Provides advanced IT support across Microsoft 365 and Azure, resolving identity, endpoint, cloud infrastructure, hardware, software, and network access issues. Supports community technology onboarding, integration, and decommissioning; manages accounts, devices, assets, workstations, printers, and conference room technology. Develops automation, documents procedures, maintains inventory, and ensures compliance with security and access policies. The role also communicates technical information clearly and may mentor junior support personnel.

Provide employee IT support in a fully remote, Mac-based environment. Administer SaaS applications, identity and access workflows, device management, provisioning, asset tracking, onboarding, and offboarding. Create documentation, help articles, and lightweight automations while contributing to cross-functional IT projects and applying AI to improve support operations.

Provides Tier 1 and Tier 2 remote technical support for hardware, software, peripherals, networks, VPN, and MFA. Manages employee onboarding, laptop provisioning, equipment shipping, user accounts, permissions, and security groups across Google Workspace, Microsoft 365, Slack, and internal systems. Creates knowledge-base articles and training guides while helping establish IT workflows for the company’s North American expansion.

Own frontline IT and helpdesk support for a fully remote workforce of 400+ employees. Responsibilities include resolving tickets, provisioning and deprovisioning accounts and devices, managing device lifecycles, troubleshooting access issues, supporting Single Sign-On and ticketing platform rollouts, documenting processes, and collaborating with Security, People Operations, and other departments in a HIPAA-regulated environment.

Provide remote IT support for global employees in a Mac-first environment. Manage onboarding, offboarding, device provisioning, troubleshooting, ITSM tickets, Apple MDM, Apple Business Manager, Google Workspace, Zoom, asset inventory, documentation, and employee self-service. Support Macs, iPhones, iPads, and peripherals while meeting service-level agreements and contributing to process automation and continuous improvement.

Installs, configures, maintains, troubleshoots, and repairs physical servers, operating systems, virtualization platforms, backup devices, and storage equipment. Supports Windows and Linux environments, administers virtual machines, responds to customer incidents through a ticketing system, and communicates project status. Performs server deployments, upgrades, maintenance, and emergency replacements, including occasional onsite travel and on-call support. The role requires equipment installation, data center work, customer service, and lifting up to 50 pounds.

Participate in a remote, AI-moderated paid interview about enterprise IT infrastructure. Discuss desktop provisioning workflows, hardware lifecycle management, deployment tools, workplace technology stacks, and challenges supporting distributed workforces. Candidates should have professional IT infrastructure or systems administration experience and direct involvement in desktop provisioning or fleet management.