Top IT Jobs in Boston, MA

Provides hands-on IT support in a Boston office, including configuring Mac, Linux, and Windows devices; managing employee access, software licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, WiFi, switches, JumpCloud administration, GPOs, and company AI tool deployments. This six-month co-op requires Northeastern University enrollment and co-op eligibility.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Owns and builds the company’s IT function, including multi-terabyte data storage, cloud and on-premises infrastructure, networking, research compute, cybersecurity, identity management, disaster recovery, vendor management, budgeting, governance, policies, and IT service management. Partners across scientific, manufacturing, commercial, and corporate teams; supports compliance and diligence; and develops the IT organization as the company scales.

Manage IT operations and service delivery across four regulated biotech sites. Responsibilities include service desk oversight, Microsoft 365 and endpoint administration, identity and device management, vendor and SLA management, employee technology lifecycle support, laboratory systems support, incident response, access reviews, compliance documentation, asset management, purchasing, and operational project leadership. The role is hands-on, requires occasional travel and off-hours outage response, and supports GxP-related IT environments.

Provides on-site IT support for residents, staff, vendors, and Home Office. Troubleshoots devices, networks, accounts, security systems, life-safety equipment, timekeeping systems, printers, and audiovisual technology. Develops training resources, coordinates vendors, administers access and communication systems, supports onboarding and offboarding, manages technology projects, and monitors equipment, software, licenses, inventory, maintenance, and upgrades while delivering friendly customer service.

Leads the organization’s information technology function as Senior Vice President, overseeing IT strategy, operations, systems, infrastructure, and technology leadership.

Manage global IT operations across cloud services, endpoints, identity, collaboration platforms, business applications, vendors, procurement, and ITSM. Support Microsoft 365, Intune, Entra ID, endpoint management, access controls, compliance, troubleshooting, onboarding, and escalated incidents. Coordinate technology projects, renewals, service metrics, cybersecurity practices, vendor relationships, and process improvements in a hybrid workplace.

Provides white-glove technical support to internal employees, troubleshooting desktop, laptop, mobile, software, telephony, and audiovisual issues. Manages tickets in JIRA, workstation deployment and repairs, onboarding and termination processes, hardware inventory, and vendor coordination. Supports Microsoft-centric environments and financial services applications while assisting VIP users. Requires on-site work five days weekly, weekend on-call participation, equipment lifting, and comfort working in IT closets.

Build and support IT infrastructure for a clinical-stage biotech company. Lead IT strategy, helpdesk support, infrastructure management, cybersecurity policy compliance, access controls, onboarding and offboarding, vendor oversight, software audits, IT automation, lab system support, data integrity, and intranet maintenance. Collaborate with leadership, external IT consultants, bioinformatics, and laboratory operations while ensuring alignment with pharmaceutical regulatory requirements.

Provides advanced Level II IT support for hardware, software, applications, networks, and infrastructure. Resolves escalated tickets, troubleshoots complex issues, mentors Level I technicians, manages IT assets and documentation, supports deployments and recoveries, and assists with testing and training. The role includes inbound calls, ticket management, after-hours support, and travel to company locations for end-user and infrastructure support.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.

Provides frontline IT helpdesk support and administers the organization’s CRM, EMR, Microsoft 365, cloud systems, endpoints, and SaaS platforms. Builds workflows, dashboards, automations, and self-service tools; manages onboarding and offboarding; supports security, privacy, and compliance frameworks including SOC 2, HITRUST, and HIPAA. The role also trains staff, coordinates vendors, evaluates emerging technologies, and helps maintain the technology roadmap and IT budget.

Provides white-glove IT support to executives and leadership teams. Responsibilities include troubleshooting and maintaining workstations, mobile devices, phones, printers, scanners, office audiovisual equipment, and multifunction devices; monitoring ServiceNow tickets and executive support dashboards; supporting meetings; advising users on technology processes; performing preventative maintenance; and documenting processes. Requires strong customer service, communication, adaptability, urgency, and independent problem-solving skills.

Provides hardware, software, network, and end-user support across the organization. Responsibilities include deploying workstations and accounts, maintaining IT infrastructure, managing inventory and procurement, documenting incidents, resolving SLA-prioritized issues, and escalating security incidents. The role also supports IT compliance, customer service, process improvement, and occasional travel to company locations.

Supports laboratory scientists by maintaining and troubleshooting PCs, networks, instruments, software, and data workflows. Responsibilities include hardware security, computer imaging, domain onboarding, backups, incident management, access management, software validation, technical documentation, and user coaching. The role also supports laboratory digital transformation and automated solutions while aligning IT systems with scientific processes. Work is fully onsite and primarily focused on desktop support in a GxP laboratory environment.

Provides strategic and operational leadership for the organization’s IT systems, infrastructure, cybersecurity, cloud environments, and service delivery. Develops multi-year technology roadmaps, manages internal staff and external providers, oversees IT projects, procurement, budgeting, vendor relationships, system implementations, and business continuity planning. Leads responsible adoption of AI and automation while ensuring security, privacy, compliance, staff training, and reliable support across agency locations.

Leads the IT strategy and organization for Jacuzzi Bath, building a scalable shared-services model across manufacturing and remodeling operations. Oversees IT teams, enterprise systems, ERP and CRM implementations, service management, cybersecurity, data governance, process automation, budgets, vendors, and continuous improvement. Partners with executive and functional leaders to deliver reliable technology, improve operational efficiency, and support business growth.

Manages ServiceNow queues, ticket triage, assignments, SLA and KPI reporting, account submissions and recertifications, vulnerability coordination, AWS Health Alerts, system and website monitoring, service account password changes, audit artifact collection, and AWS/Azure inventory reporting. The role coordinates with security, engineering, administration, and business stakeholders to resolve alerts, track remediation milestones, and support federal cloud operations.

Leads a technical customer experience team responsible for data migrations, imaging and sensor setup, server access, backups, and phone/DNS cutovers before dental practice go-lives. Coaches specialists, manages escalations, improves migration playbooks and processes, tracks operational metrics, and partners with Onboarding, Product, and Engineering. The role requires hands-on technical knowledge of PowerShell, virtual machines, remote desktop tools, server troubleshooting, and dental imaging environments, along with flexibility for night and weekend migration coverage.

Provides first-level IT support to end users, troubleshooting hardware, software, printer, connectivity, and account-access issues. Assists with device configuration, onboarding and offboarding, ticket documentation, technology asset inventory, technical guides, device deployments, software rollouts, and IT projects. The intern follows security, privacy, and compliance policies while developing technical support skills.

Support and maintain IT infrastructure, endpoints, operating systems, user accounts, virtual machines, and security tools. Responsibilities include onboarding and offboarding, patch management, vulnerability scanning and remediation, compliance tracking, scripting automation, server installation and decommissioning, rack organization, and cable management. The role requires Linux administration, Windows and Microsoft 365 management, virtualization, cloud familiarity, firewall knowledge, and hands-on data center experience.

Provide hands-on IT support for a distributed workforce, managing endpoint devices, identity and access, SaaS platforms, onboarding and offboarding. Troubleshoot complex macOS, iOS, authentication, connectivity, browser, and application issues; administer MDM, Okta, Google Workspace, Slack, and Zoom. Build automations, maintain inventories and access reviews, improve workflows, document runbooks, and coordinate technical changes across IT, Security, People, and business teams.