Top IT Jobs in Boston, MA

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide autonomous IT leadership for multiple Eataly locations: implement IT strategy, manage projects and POS systems, support new store technology rollouts, resolve system issues, and create SOPs and SLAs.

Provide Tier 1 and Tier 2 Windows-based end-user support (desk-side, phone, remote), manage accounts and devices, troubleshoot networks and AV, support Zoom/Teams/DocuSign/Verkada, maintain IT inventory and documentation, and assist with infrastructure projects and user training.

Provide second-level onsite technical support (hardware, software, phone, AV) for end users; respond to incident tickets, troubleshoot and escalate complex issues, document procedures, collaborate with IT teams, and adhere to security policies while supporting Boston and New York offices on a hybrid schedule.

Serve as primary CRM/EHR (Salesforce Health Cloud) administrator and provide enterprise desktop and help-desk support. Manage user accounts, security (firewalls, IDS, access controls), MDM (Intune, JAMF), backups, print management, technical documentation, onboarding/offboarding, training, troubleshooting, and IT projects to support staff and clinical operations.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide helpdesk and systems support across hardware, software, security, NOC, and network engineering tasks. Troubleshoot issues, maintain IT resources, assist with cybersecurity, programming, analytics, and data center management, and support special projects.

Provide Tier 1 support for end users: troubleshoot hardware, software, and peripherals; respond via phone/email/chat/ticketing; set up/configure equipment; document tickets; coordinate vendor repairs; perform occasional on-site visits; contribute to documentation and process improvements.

Provide on-site and remote IT support as the primary Boston office resource, own complex support tickets, administer endpoints, identity, cloud and networking tasks, write automation scripts (PowerShell/Python), leverage AI tools for automation and documentation, maintain security and compliance (HIPAA, SOC2, HITRUST, ISO27001), and contribute to infrastructure and process improvements.

Provide first- and second-level technical support for campus users via phone, email, walk-in, remote, and on-site; troubleshoot software and hardware (laptops/desktops), perform repairs, manage inventory and incidents, and support identity/hardware management systems (Entra/Intune/JAMF).

Provide Tier 2/3 IT support and escalations, architect and automate internal IT systems (especially macOS), manage MDM/RMM and identity systems, handle procurement and asset management, document processes, and optimize IT operations using scripting and AI-driven automation.

Provide technical support and troubleshooting for IT systems, respond to user incidents, monitor system health, escalate complex issues, document resolutions, and assist with system maintenance and deployments.

Manage multi-site IT support operations for a manufacturing organization: lead L1/L2 teams, resolve hardware/software issues, oversee infrastructure, enforce cybersecurity, coordinate vendors, manage imaging and deployments, document systems, and align IT with production goals.

Provide front-line IT service desk support for global employees: triage and resolve tickets, manage Okta and Google Workspace lifecycles, deploy and troubleshoot macOS and mobile devices via Jamf, support VPN/Cloudflare One remote access, use AI tools to automate workflows, assist onboarding/offboarding, and train employees on technologies.

Hands-on individual contributor managing macOS and Windows endpoints, enforcing CIS controls with Jamf and Intune, scripting Automox Worklets (Bash/PowerShell), automating identity and SaaS provisioning, administering AWS/Azure IAM, owning help desk tickets (L1/L2), and driving workflow automation and continuous improvements.

Provide frontline and advanced application support for radiology imaging workflows: incident triage, user provisioning, configuration changes, DICOM troubleshooting, monitoring interfaces, coordinating with networks/storage/vendors, maintaining SOPs and knowledge base, delivering end‑user training and on‑call doctor support to meet SLAs.

Own and evolve IT operations for a remote, multi-location organization: device provisioning, user lifecycle and access management, Microsoft 365/Azure AD administration, MDM, endpoint security, patching, VPNs, and vendor/licensing management. Maintain IT policies, documentation, and support onboarding while contributing to infrastructure projects and cross-functional IT initiatives.

Provide first-level technical support for desktops, laptops, mobile devices, printers, and AV systems; troubleshoot hardware/software/connectivity; assist onboarding/offboarding, account provisioning, and device setup; maintain IT asset records, ticket documentation, and support cybersecurity and compliance (HIPAA) efforts; escalate complex issues and participate in IT projects and process improvements.

Manage and improve cloud-based SaaS IT environment, administer M365 and identity systems, operate and tune security platforms (Arctic Wolf, Zscaler, Okta, Mimecast), monitor alerts and lead incident response, oversee helpdesk (Freshservice), manage vendors, enable users through training and documentation, and apply AI and automation to streamline IT operations.

Provide Tier 1/2 remote IT support, manage corporate IT systems and applications, onboard/offboard employees, patch and maintain laptops via Iru MDM, enforce security controls (MFA/SSO), handle Zoom A/V issues, maintain inventory, and use Jira for ticketing and tracking.

Provide hands-on IT support for North America users and global onboarding: manage device procurement, provisioning (Intune, Apple Business Manager), mailbox and identity administration (Microsoft 365/Exchange, HiBob), ticket resolution within SLAs, shipping/logistics, offboarding, and light infrastructure and automation support.

Provide hands-on IT support for North America users and global onboarding/offboarding: manage device procurement, enrollment (Intune/Apple Business Manager), Microsoft 365/Exchange account lifecycle, ticket resolution within SLAs, logistics, vendor/finance coordination, identity/HRIS sync troubleshooting, email security actions, and basic virtualization/infrastructure support.