Top IT Jobs in Boston, MA

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Lead and grow a 13-person IT team; own IT operations, infrastructure, security, budgets, vendors, and business continuity. Execute a 3-year IT strategy emphasizing AI, ensure HIPAA-aware security and data governance, and represent IT to the CFO, executive team, and Board.

Provide Tier 1 support for end users: troubleshoot hardware, software, and peripherals; respond via phone/email/chat/ticketing; set up/configure equipment; document tickets; coordinate vendor repairs; perform occasional on-site visits; contribute to documentation and process improvements.

Provide technical and operational IT support for classified government/defense programs: install, configure, maintain, and troubleshoot desktops, servers, and networks; apply patches and upgrades; manage accounts, backups, and asset inventories; coordinate with cybersecurity and engineering teams to ensure secure, compliant, and mission-ready systems.

Provide Tier 2/3 end-user support across headquarters and regional offices, resolving hardware/software/connectivity issues, managing tickets, performing move/add/change and endpoint lifecycle activities, coordinating escalations with engineering/vendor teams, and maintaining SOPs and knowledge artifacts to meet service-level objectives.

Provide advanced desktop, hardware, and web application support across Windows and MacOS. Manage multiple ticket queues, perform remote troubleshooting, create training and knowledge-base content, identify system issues, collaborate on technical projects, and cover peak support periods.

Provide advanced desktop and collaboration support across Microsoft technologies; troubleshoot hardware, software, networking and A/V systems; manage device lifecycle, ticket queue, vendor coordination, and documentation; contribute to endpoint compliance, knowledge base, and rollout projects with occasional after-hours support.

Provide onsite desktop IT support at the Cambridge office: respond to tickets, manage IT assets, troubleshoot hardware, network, and software issues for Windows and macOS, manage Entra ID/Active Directory and Intune, deploy devices and accounts for new hires, support enterprise applications, and document solutions and knowledge-base articles.

Provide day-to-day service desk support including troubleshooting hardware/software, imaging and shipping laptops, managing inventory, onboarding and training users, Windows and Mac desktop support, account provisioning, participating in on-call rotation, and collaborating with IT team for operational projects.

Lead and build the internal IT function as a hands-on player/coach: mentor staff, handle tickets in ConnectWise, administer Microsoft 365/Azure and network/security infrastructure (Fortinet, SentinelOne, Sophos, Cisco), maintain internal tools (RMM, PSA, CMDB, PIM/PAM), create documentation and SOPs, and partner with leadership on roadmap and vendor decisions.

Lead and operate a comprehensive help desk for VA EHR modernization: design support workflows, manage incident triage/escalation, establish SLAs and knowledge systems, lead staffing and training, produce executive reporting, manage projects/changes, and drive continuous improvement and business continuity for large-scale EHR implementations.

No job responsibilities or duties are provided. Title indicates an Assistant IT Manager role at Medline. Benefits and company equal-opportunity and inclusion statements are included, but role specifics are not listed.

Provide first-level technical support for desktops, laptops, mobile devices, printers, and AV systems; troubleshoot hardware/software/connectivity; assist onboarding/offboarding, account provisioning, and device setup; maintain IT asset records, ticket documentation, and support cybersecurity and compliance (HIPAA) efforts; escalate complex issues and participate in IT projects and process improvements.

Build and lead a centralized IT function across a holding company and portfolio. Run acquisition IT workstreams and create a Day 1-100 integration playbook. Select and operate identity and access systems, build joiner/mover/leaver processes, maintain living inventory of tools/accounts/licenses, manage MSP relationships and vendor contracts, and connect back-end systems to the cross-portfolio data platform while engaging business stakeholders.

Lead a global IT support team, drive AI-first ITSM transformation (ServiceNow->Atomicwork), own ITSM processes and SLA governance, partner on JML/identity automation with Platform Engineering, manage vendors, run cross-functional programs, develop regional specialists, and participate in on-call escalations. Position requires East Coast timezone alignment and ~25% international travel.

Serve as senior escalation for complex enterprise IT incidents, troubleshoot Windows/macOS and SaaS issues, drive automation and AI tooling, collaborate with Engineering/Product/Customer Success to surface recurring issues and implement platform improvements, mentor junior analysts, and participate in on-call rotations.

Provide Tier 1/2 support for macOS/Windows and cloud SaaS, manage onboarding/offboarding and IAM (SSO/MFA), administer MDM, document and resolve ITSM tickets, maintain assets/licenses, and drive automation and AI-based process improvements.

Provide tier 1-2 IT support across hardware, software, SaaS apps, and remote connectivity; administer identity and access management; maintain device fleet via MDM; build automation for lifecycle workflows; support SOC 2/ISO/HIPAA evidence and access reviews; document workflows; partner with People, Security, and Engineering on cross-functional projects.

Manage and improve cloud-based SaaS IT environment, administer M365 and identity systems, operate and tune security platforms (Arctic Wolf, Zscaler, Okta, Mimecast), monitor alerts and lead incident response, oversee helpdesk (Freshservice), manage vendors, enable users through training and documentation, and apply AI and automation to streamline IT operations.

Provide onsite IT and AV support for View Boston Observatory: POS setup and level 1/2 support, desktop support, vendor coordination, AV/event support, system walk-throughs, hardware replacement, troubleshooting software/firmware/hardware, and RMA tracking.

Provide Tier 1 and Tier 2 IT support for employees—troubleshoot Windows hardware and software, printers, mobile devices, and peripherals. Support Microsoft 365 apps, account access, password resets, MFA, onboarding/offboarding, asset inventory, and security tools. Assist with RMM, antivirus/EDR, server migrations/upgrades, documentation, vendor coordination, and IT projects. Occasional travel to other company locations.