Top IT Jobs in Boston, MA

Provides hands-on IT support for employees, including configuring Mac, Windows, and Linux devices; managing user access, licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, Wi-Fi, switches, JumpCloud, GPOs, and company AI tool deployments.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Provides white-glove technical support to internal employees, troubleshooting desktop, laptop, mobile, software, telephony, and audiovisual issues. Manages tickets in JIRA, workstation deployment and repairs, onboarding and termination processes, hardware inventory, and vendor coordination. Supports Microsoft-centric environments and financial services applications while assisting VIP users. Requires on-site work five days weekly, weekend on-call participation, equipment lifting, and comfort working in IT closets.

Build and support IT infrastructure for a clinical-stage biotech company. Lead IT strategy, helpdesk support, infrastructure management, cybersecurity policy compliance, access controls, onboarding and offboarding, vendor oversight, software audits, IT automation, lab system support, data integrity, and intranet maintenance. Collaborate with leadership, external IT consultants, bioinformatics, and laboratory operations while ensuring alignment with pharmaceutical regulatory requirements.

Provides advanced Level II IT support for hardware, software, applications, networks, and infrastructure. Resolves escalated tickets, troubleshoots complex issues, mentors Level I technicians, manages IT assets and documentation, supports deployments and recoveries, and assists with testing and training. The role includes inbound calls, ticket management, after-hours support, and travel to company locations for end-user and infrastructure support.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.

Provides frontline IT helpdesk support and administers the organization’s CRM, EMR, Microsoft 365, cloud systems, endpoints, and SaaS platforms. Builds workflows, dashboards, automations, and self-service tools; manages onboarding and offboarding; supports security, privacy, and compliance frameworks including SOC 2, HITRUST, and HIPAA. The role also trains staff, coordinates vendors, evaluates emerging technologies, and helps maintain the technology roadmap and IT budget.

Provides white-glove IT support to executives and leadership teams. Responsibilities include troubleshooting and maintaining workstations, mobile devices, phones, printers, scanners, office audiovisual equipment, and multifunction devices; monitoring ServiceNow tickets and executive support dashboards; supporting meetings; advising users on technology processes; performing preventative maintenance; and documenting processes. Requires strong customer service, communication, adaptability, urgency, and independent problem-solving skills.

Provides hardware, software, network, and end-user support across the organization. Responsibilities include deploying workstations and accounts, maintaining IT infrastructure, managing inventory and procurement, documenting incidents, resolving SLA-prioritized issues, and escalating security incidents. The role also supports IT compliance, customer service, process improvement, and occasional travel to company locations.

Provides Tier 1 IT and operational technology support for manufacturing and laboratory environments in a validated GxP setting. Troubleshoots workstations, HMIs, scanners, printers, thin clients, Windows and Apple devices, and infrastructure issues. Supports change controls, audits, data integrity, endpoint protection, vulnerability management, system monitoring, asset tracking, documentation, and downtime restoration. Collaborates with QA, QC, automation, engineering, plant, laboratory, and digital teams, including occasional after-hours support.

Supports laboratory scientists by maintaining and troubleshooting PCs, networks, instruments, software, and data workflows. Responsibilities include hardware security, computer imaging, domain onboarding, backups, incident management, access management, software validation, technical documentation, and user coaching. The role also supports laboratory digital transformation and automated solutions while aligning IT systems with scientific processes. Work is fully onsite and primarily focused on desktop support in a GxP laboratory environment.

Provides strategic and operational leadership for the organization’s IT systems, infrastructure, cybersecurity, cloud environments, and service delivery. Develops multi-year technology roadmaps, manages internal staff and external providers, oversees IT projects, procurement, budgeting, vendor relationships, system implementations, and business continuity planning. Leads responsible adoption of AI and automation while ensuring security, privacy, compliance, staff training, and reliable support across agency locations.

Provides first-level IT support to end users, troubleshooting hardware, software, printer, connectivity, and account-access issues. Assists with device configuration, onboarding and offboarding, ticket documentation, technology asset inventory, technical guides, device deployments, software rollouts, and IT projects. The intern follows security, privacy, and compliance policies while developing technical support skills.

Support and maintain IT infrastructure, endpoints, operating systems, user accounts, virtual machines, and security tools. Responsibilities include onboarding and offboarding, patch management, vulnerability scanning and remediation, compliance tracking, scripting automation, server installation and decommissioning, rack organization, and cable management. The role requires Linux administration, Windows and Microsoft 365 management, virtualization, cloud familiarity, firewall knowledge, and hands-on data center experience.

Supports enterprise IT infrastructure, help desk operations, endpoints, identity, Microsoft 365, Azure, networking, and cloud services. Troubleshoots Tier 2 and Tier 3 issues, manages onboarding and offboarding, monitors system health, supports security and recovery processes, maintains documentation, coordinates vendors, and participates in infrastructure projects. Provides occasional after-hours support and works from the Carlsbad office at least three days weekly.

Provides Tier 1 and Tier 2 support for a global workforce across macOS, Windows, SaaS applications, identity systems, endpoints, and AI platforms. Manages onboarding, offboarding, access, device lifecycle, and asset inventory. Develops scripts, automations, documentation, and workflow improvements while supporting executive users, meetings, events, and remote employees. Troubleshoots workplace technologies and contributes to service quality, SLA performance, responsible AI practices, and continuous IT operations improvement.

Provides hands-on IT and HRIS support for hardware, software, applications, servers, printers, and network systems. Responsibilities include troubleshooting technical issues, performing updates and backups, researching bugs and hosting options, supporting system conversions and recovery procedures, tracking service desk interactions, analyzing data integrity and system effectiveness, and assisting with application and infrastructure development. The intern also provides basic user support while meeting service desk performance standards.

Provides first-level technical support, assists with hardware and software installation and troubleshooting, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects and upgrades, and documents procedures and technical records.

Own day-to-day IT operations for a distributed team, including Tier 1–3 support, onboarding and offboarding, IAM, device lifecycle management, endpoint security, patching, and SaaS administration. Administer Intune, Microsoft Defender, Microsoft 365, Google Workspace, and Atera across Windows and macOS environments. Partner with the CISO on access security, enforce least privilege, maintain documentation, manage equipment logistics, and improve scalable IT processes.

Provide in-person corporate IT support for Boston employees, executives, and Executive Assistants. Manage incidents, escalations, device lifecycles, mobile devices, meeting room technology, and local infrastructure support. Troubleshoot enterprise hardware, software, networking, identity, and collaboration tools while maintaining discretion for sensitive requests. Coordinate with infrastructure and workplace technology teams, follow IT service management and security procedures, maintain ticket records, and identify recurring issues and service improvements.

Leads information technology for a manufacturing plant, overseeing infrastructure, operational technology, software applications, reliability, and availability. Partners with plant leadership and business teams on digital transformation, lean process improvements, machine instrumentation, SOP development, technology obsolescence, and issue resolution. Coordinates with centralized digital technology teams and drives continuous operational improvement.

Manage corporate system access, conduct access audits, support helpdesk and hardware operations, monitor SOC 2 compliance, and collaborate with DevOps and Security Engineering. Improve IT technology usage through requirements gathering, procurement, vendor planning, rollout, and stakeholder coordination. The role requires expertise in identity management, Apple-focused MDM, endpoint security, IT service management, compliance frameworks, and helpdesk ticketing systems.