Top IT Jobs in Boston, MA

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Provides advanced technical support across Windows, macOS, Linux, mobile devices, networks, applications, and enterprise IT services. Resolves complex issues, supports onboarding, manages endpoint platforms, documents solutions, analyzes ticket trends, and mentors IT staff. Collaborates with systems, networking, security, vendors, and business teams. Uses approved generative AI responsibly for troubleshooting, automation, knowledge management, and service improvement while protecting confidential data.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides hands-on IT support in a Boston office, including configuring Mac, Linux, and Windows devices; managing employee access, software licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, WiFi, switches, JumpCloud administration, GPOs, and company AI tool deployments. This six-month co-op requires Northeastern University enrollment and co-op eligibility.

Oversee IT operations, vendor and MSP relationships, technology projects, system implementations, user support, account administration, device management, onboarding and offboarding. Maintain IT policies, documentation, compliance initiatives, and technology assets while supporting cybersecurity efforts. Provide end-user training, communicate project updates, and recommend process improvements that enhance system performance, user experience, and organizational effectiveness.

Leads corporate IT operations and serves as the technical owner for Microsoft 365, Entra ID, Intune, endpoints, SaaS applications, and identity administration. Manages MSPs and technology vendors, establishes service standards, handles Tier 3 escalations, oversees onboarding and device lifecycles, and delivers IT projects. Partners with IT Security on access management, endpoint compliance, incident response, and security initiatives while maintaining documentation, procedures, and strong internal customer service.

Provides on-site IT helpdesk support for employees, executives, and laboratory teams. Responsibilities include resolving hardware, software, connectivity, access, and Microsoft 365 issues; supporting meeting rooms and audiovisual technology; managing user and device lifecycles; maintaining endpoints and assets; ensuring endpoint compliance and secure data handling; and coordinating escalations with remote support teams.

Provides first-level technical support for hardware, software, Microsoft 365, business applications, networks, phones, printers, and end-user devices. Troubleshoots issues, manages accounts and access, documents tickets, supports deployments and equipment refreshes, educates employees on technology and cybersecurity, and escalates complex problems. The role also participates in on-call support, technology maintenance, and travel between credit union locations.

Provides first-level desktop support for health center staff, including PC and software maintenance, repairs, deployments, user setup, training, printer support, hardware and software inventory, and help-line assistance. Supports the Systems Administrator with system and network maintenance, maintains IT documentation and the knowledgebase, and assists with website and intranet updates. Requires occasional work across health center sites, nights, and weekends.

Leads the internal IT support team across multiple agency sites. Responsibilities include supervising staff, managing service desk standards and escalations, resolving Tier 2 technical issues, administering Microsoft and Google environments, maintaining device and software inventories, managing purchasing and budgets, coordinating vendors and external IT partners, and supporting site moves and technology projects.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Provides advanced IT support across Microsoft 365 and Azure, resolving identity, endpoint, cloud infrastructure, hardware, software, and network access issues. Supports community technology onboarding, integration, and decommissioning; manages accounts, devices, assets, workstations, printers, and conference room technology. Develops automation, documents procedures, maintains inventory, and ensures compliance with security and access policies. The role also communicates technical information clearly and may mentor junior support personnel.

Support and maintain IT infrastructure, endpoints, operating systems, user accounts, virtual machines, and security tools. Responsibilities include onboarding and offboarding, patch management, vulnerability scanning and remediation, compliance tracking, scripting automation, server installation and decommissioning, rack organization, and cable management. The role requires Linux administration, Windows and Microsoft 365 management, virtualization, cloud familiarity, firewall knowledge, and hands-on data center experience.

Directs enterprise IT operations, infrastructure, security, compliance, and support teams across multiple operating companies and environments. Develops technology roadmaps, manages cloud and on-premises infrastructure, ensures service reliability, oversees vendors and budgets, establishes IT metrics and risk controls, and protects confidential and regulated information. Leads senior managers, mentors IT professionals, and supports customer-facing managed services while maintaining documentation, policies, and best practices.

Provides rapid technical support for hardware, software, networking, cloud, and Microsoft platform issues. Resolves and triages tickets, prioritizes customer requests, assigns escalations, schedules service appointments, documents solutions, answers support calls, and improves help desk and dispatch processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills across Windows, macOS, Linux, Microsoft 365, Office 365, and Azure environments.

Provides advanced IT helpdesk, desktop support, networking, cloud, and Microsoft platform troubleshooting for contract customers. Responsibilities include resolving and prioritizing tickets, triaging phone and email requests, scheduling service appointments, assigning escalations, documenting solutions, supporting users onsite, and improving helpdesk and dispatch processes. The role also requires customer relationship management, technical mentoring, and collaboration with engineers and non-technical staff.

Owns employee-facing IT operations, including SaaS administration, identity and access management, device and endpoint lifecycle, technical support, IT asset management, onboarding and offboarding, migrations, documentation, and service processes. The role partners with security on access, endpoint, audit, incident response, and HIPAA-related controls while leading foundational initiatives such as MDM implementation, OneDrive-to-Google Drive migration, IT inventory, Zendesk administration, and scalable internal IT operations.

Provides advanced IT help desk, desktop support, networking, cloud, and customer service assistance. Resolves and triages support tickets, prioritizes issues, schedules service appointments, assigns escalations, documents solutions, and supports Microsoft environments including Office 365, Microsoft 365, and Azure. The role also troubleshoots operating systems, enterprise applications, and network configurations while mentoring junior staff and improving help desk and dispatch processes.

Provides first-line IT support for contract customers by diagnosing and resolving hardware, software, networking, cloud, and Microsoft platform issues. Responsibilities include managing and prioritizing tickets, triaging calls, dispatching and escalating work, scheduling service appointments, documenting resolutions, supporting users within defined response times, and improving help desk processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills.

Build and manage centralized IT administration across five ecommerce brands. Responsibilities include SaaS administration, user access, SSO and MFA, onboarding and offboarding, hardware lifecycle management, IT documentation, vendor and licensing management, troubleshooting, security controls, and automation of repetitive workflows. The role supports corporate, remote, and retail teams in a fully remote environment.

Manage internal SaaS systems, identity and access management, and remote device fleets. Automate onboarding, offboarding, provisioning, and recurring IT issues through scripting and workflows. Own the ticket queue, maintain documentation, support HIPAA compliance and SOC 2 audits, conduct access reviews, and collaborate with Security. The role requires supporting a fully remote workforce while using AI tools responsibly for scripting, troubleshooting, and runbook development.

Provides first-level technical support, troubleshoots hardware and software issues, assists with installations and system administration, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects, and documents procedures and troubleshooting guides.

Provides onsite IT support across two Massachusetts locations. Responsibilities include troubleshooting hardware, software, access, connectivity, and basic networking issues; maintaining systems, backups, and documentation; installing and testing hardware and software updates; configuring systems; monitoring uptime; and developing troubleshooting procedures. Requires a bachelor's degree, at least three years of relevant experience, and US Person status.