Top IT Jobs in Boston, MA

Leads Engine’s distributed IT organization and modernizes its IT function. Responsibilities include managing engineers and support analysts, improving device lifecycle and endpoint security, architecting Okta-based identity and automation, overseeing onboarding and offboarding, establishing support SLAs, partnering with Security and People teams, reducing technical debt, and delivering cross-functional technology programs. The role is hands-on, combining strategic leadership with technical troubleshooting and execution.

Provides first-line IT support to employees by troubleshooting hardware, software, connectivity, and application issues. Provisions equipment and user accounts, manages operating systems and cloud services, administers Google Workspace, supports information security initiatives, coordinates technology rollouts, and maintains hardware procurement, asset tracking, and inventory. Delivers customer service through email, Slack, phone, and Zoom while supporting remote teams and IT projects.

Manage and maintain IT infrastructure, including servers, endpoints, networking equipment, operating systems, applications, firmware, Office 365, Entra ID, SSO, and MFA. Provide end-user, audiovisual, onboarding, and offboarding support; administer office networks and equipment inventory; monitor security incidents and vulnerabilities; document systems; coordinate vendors; generate reports; and collaborate with global IT teams and business stakeholders.

Own endpoint, asset, and lifecycle management for the Boston office. Administer Jamf Pro, Jamf Connect, JumpCloud, and Apple Business Manager across macOS, Windows, Linux, and mobile devices. Provide troubleshooting, provisioning, onboarding, offboarding, ticket management, documentation, and user support. Identify recurring issues, automate processes, maintain compliance and asset records, and collaborate on IT projects and process improvements.

Own end-user IT across device lifecycle, identity and access, onboarding, Tier 1/2 support, service management, workplace technology, A/V, inventory, and automation. Serve as the escalation endpoint across Linux, macOS, Windows, iOS, and Android; lead cross-functional IT projects, manage contractors and vendors, maintain documentation and SLAs, and continuously improve support quality for a growing robotics organization.

Provides on-site IT helpdesk support for employees, executives, and laboratory teams. Responsibilities include resolving hardware, software, connectivity, access, and Microsoft 365 issues; supporting meeting rooms and audiovisual equipment; managing onboarding, offboarding, devices, accounts, assets, and endpoints; maintaining security compliance; and coordinating escalations with remote support teams.

Provide frontline IT support for Windows, macOS, Microsoft 365, Teams, connectivity, and user access issues. Manage workstation provisioning, imaging, asset tagging, hardware inventory, software licensing, new-hire setup, Entra ID administration, SharePoint support, and warranty repairs. Maintain compliance documentation for CMMC Level 2 and participate in an on-call rotation. The role is fully onsite and requires independent ownership of support processes in a secure, regulated environment.

Leads enterprise IT strategy, technology roadmaps, budgets, infrastructure, cybersecurity, vendors, telecommunications, business applications, and disaster recovery across multiple senior living communities. Oversees MSP performance, technology standardization, system integrations, identity and access management, compliance, incident response, device lifecycles, and continuity planning while partnering with senior leadership and external providers.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provides frontline remote IT support, resolves hardware, software, access, MFA, and lockout issues, manages support tickets, administers user accounts and permissions, maintains IT asset records, and supports SSO and MDM migrations. The role also maintains documentation, performs access reviews, follows security procedures, and coordinates escalations across internal teams and vendors.

Provides IT support and systems administration across multiple sites, maintaining Microsoft environments, endpoints, networks, hardware, software, and user accounts. Manages helpdesk incidents, equipment deployment, asset inventory, documentation, compliance, disaster recovery testing, and Level 1 support for GxP/GMP systems. Collaborates on IT projects, system improvements, policies, and services while delivering responsive technical assistance in a regulated pharmaceutical environment.

Leads the internal IT function and team across strategy, identity, endpoints, networking, collaboration, cloud infrastructure, service management, AI governance, security operations, budgets, vendors, and compliance. Builds scalable technology roadmaps, manages Microsoft 365 and endpoint environments, improves employee experience, oversees business continuity, and partners with executive leadership, Security, Engineering, Finance, and HR.

Own day-to-day corporate IT operations, including access provisioning and deprovisioning, Google Workspace administration, device procurement and lifecycle management, asset inventory, and Tier 1 support. Manage MSP performance through SLA scorecards covering tickets, patching, endpoint security, and onboarding. Support SSO, password management, MDM/BYOD compliance, security tooling, and regulated-environment requirements while improving onboarding and offboarding processes.

Provides onsite first-line IT support for employees through in-person, phone, and ticketing channels. Installs and troubleshoots Windows devices, peripherals, Microsoft 365 applications, user accounts, network connectivity, and VPN access. Deploys equipment for new hires, manages tickets, documents resolutions, escalates complex issues, and maintains knowledge-base content. The role is fully onsite in Sugar Land or Pearland, Texas, with occasional lifting of equipment up to 25 pounds and no travel.

Provides on-site IT support for Ontra’s New York office, troubleshooting hardware, software, networking, desktop, AV, and conference room issues. Prepares equipment and accounts for new hires, manages support tickets, coordinates vendors and deliveries, tracks inventory, and performs light facilities tasks. The role works independently on-site three days weekly while collaborating with a remote IT Operations team. Occasional travel for company offsites is required.

Lead and grow the IT Support Engineering team while owning IT systems, identity and access, device management, SaaS tools, vendor relationships, procurement, onboarding, offboarding, automation, and IT roadmap execution. Partner with Security on HIPAA, SOC 2, and HITRUST controls. The role requires hands-on technical leadership, executive support, and experience managing distributed-company IT operations.

Leads OLIPOP’s IT strategy, operations, security, compliance, vendor management, and cross-functional technology projects. Oversees cloud systems, networking, endpoint management, SaaS lifecycle, helpdesk operations, onboarding and offboarding, access governance, and user support. Manages IT policies, budgets, audits, security tools, incident response, and vendor relationships while balancing strategic planning with hands-on technical execution.

Supports enterprise applications through requirements analysis, configuration, administration, incident resolution, documentation, vendor coordination, release management, licensing support, and quality assurance testing. Advises university stakeholders and end users on application functionality and best practices, assesses upgrade impacts and risks, develops mitigation plans and test plans, and implements validated solutions. The role also supports application adoption and alignment with university research, teaching, and administrative objectives.

Manage internal IT infrastructure, SOC 2 compliance, security policies, employee technical support, identity and access systems, hardware and software lifecycles, vendor relationships, asset inventory, and onboarding/offboarding workflows. The role supports distributed teams in the United States and India and requires hands-on systems administration, device and data security experience, and strong customer service. Salesforce, developer skills, Google security, and U.S.-based company experience are preferred.

Provides Tier 1 IT support through ticketing, email, chat, and phone; troubleshoots hardware, software, connectivity, Microsoft 365, VPN, and access issues. Supports employee onboarding and offboarding, account and MFA requests, asset tracking, documentation, escalation, and knowledge-base development. The role also includes cybersecurity cross-training, security incident awareness, ITSM process adherence, and evaluating AI-enabled support automations.

Provides Tier 1 IT support for hardware, software, Microsoft 365, connectivity, VPN, access, and endpoint issues. Supports employee onboarding and offboarding, identity and access requests, asset tracking, documentation, ticket management, and escalation of complex or security-sensitive incidents. The role also includes cybersecurity cross-training, knowledge-base development, AI-enabled workflow automation, and service improvement activities.

Provides Level 2/3 internal IT support across Windows, Linux, and macOS environments. Responsibilities include endpoint configuration, Entra Domain Join, Intune management, profile and device migrations, remote troubleshooting, RMM administration, patching, security compliance, Microsoft 365 and Azure support, documentation, and migration tooling. The role supports integrations following company acquisitions and requires strong remote service delivery, scripting, and endpoint security skills.

Provides frontline technical support to agency staff by phone, email, remote access, and in person. Troubleshoots desktops, peripherals, software, printers, networks, VPNs, servers, hardware, and mobile devices; installs and upgrades technology; images and repairs computers; removes viruses; and supports approximately 20 field offices. The role also identifies technology improvements and leads or supports special IT projects. Travel throughout Massachusetts may comprise up to 40% of working hours.

Provide front-line technical support for client computer systems, software, and hardware through phone, ticketing, and on-site assistance. Responsibilities include logging, prioritizing, updating, escalating, and resolving ConnectWise support tickets; documenting work; auditing systems; coordinating with third-party providers; and following up with customers. The role requires troubleshooting Windows and Mac systems, customer service, accurate administration, variable-shift availability, and travel to customer offices in the Boston area.

Provides advanced technical support to customers and employees for instrument software, healthcare information-system interfaces, middleware, connectivity, cybersecurity, VPN access, databases, and IT solutions. Resolves escalated issues through phone, email, and remote sessions; documents incidents and resolutions; manages complaints and follow-ups; collaborates with internal teams; and participates in on-call coverage.