Top IT Jobs in Boston, MA

Provides advanced technical support across Windows, macOS, Linux, mobile devices, networks, applications, and enterprise IT services. Resolves complex issues, supports onboarding, manages endpoint platforms, documents solutions, analyzes ticket trends, and mentors IT staff. Collaborates with systems, networking, security, vendors, and business teams. Uses approved generative AI responsibly for troubleshooting, automation, knowledge management, and service improvement while protecting confidential data.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Provides hands-on IT support in a Boston office, including configuring Mac, Linux, and Windows devices; managing employee access, software licenses, inventory, and equipment repairs; maintaining Zoom Rooms; supporting network patching, WiFi, switches, JumpCloud administration, GPOs, and company AI tool deployments. This six-month co-op requires Northeastern University enrollment and co-op eligibility.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Provides onsite IT support across two Massachusetts locations. Responsibilities include troubleshooting hardware, software, access, connectivity, and basic networking issues; maintaining systems, backups, and documentation; installing and testing hardware and software updates; configuring systems; monitoring uptime; and developing troubleshooting procedures. Requires a bachelor's degree, at least three years of relevant experience, and US Person status.

Own end-to-end IT operations across identity, endpoints, SaaS, business systems, and employee lifecycle management. Administer Okta, Jamf Pro, macOS, and a broad SaaS environment; automate onboarding and offboarding; manage access, licenses, integrations, and endpoint operations; support security programs and audit evidence collection; and serve as the company’s first point of contact for IT issues.

Provides onsite and remote IT support, resolves escalated end-user issues, provisions users and devices, manages hardware and software inventory, troubleshoots Microsoft technologies, coordinates with vendors, documents procedures, and supports IT projects across office locations.

Provides senior-level on-site and remote IT support for Boston employees, including endpoint provisioning, executive support, ticket escalation, identity and access management, cloud administration, networking, conferencing systems, asset management, and physical access control. Develops PowerShell and Python automation, applies AI tools to IT workflows and documentation, supports compliance requirements, maintains knowledge resources, and contributes to infrastructure and process improvement initiatives.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Provides on-site IT support for residents, staff, vendors, and Home Office. Troubleshoots devices, networks, accounts, security systems, life-safety equipment, timekeeping systems, printers, and audiovisual technology. Develops training resources, coordinates vendors, administers access and communication systems, supports onboarding and offboarding, manages technology projects, and monitors equipment, software, licenses, inventory, maintenance, and upgrades while delivering friendly customer service.

Manage global IT operations across cloud services, endpoints, identity, collaboration platforms, business applications, vendors, procurement, and ITSM. Support Microsoft 365, Intune, Entra ID, endpoint management, access controls, compliance, troubleshooting, onboarding, and escalated incidents. Coordinate technology projects, renewals, service metrics, cybersecurity practices, vendor relationships, and process improvements in a hybrid workplace.

Leads Salesforce CRM operations, support, enhancements, vendor relationships, integrations, data flows, and compliance. Manages incidents, escalations, releases, testing, requirements, documentation, and enhancement prioritization while partnering with Commercial, Customer Service, and other stakeholders. Ensures reliable, secure, compliant CRM functionality and continuous platform improvement in a regulated life sciences environment.

Provides on-site first- and second-level IT support for employees, executives, board members, conference rooms, and live events. Troubleshoots hardware, software, networking, Microsoft 365, identity and access issues; manages tickets, endpoint deployments, inventory, loaner devices, and preventive technology maintenance. Supports AV setups, Teams Rooms, executive meetings, and events, escalating complex issues while maintaining accurate documentation and strong customer service.

Provides frontline, on-site IT support for hardware, software, networking, mobile devices, printers, Zoom Rooms, and office AV systems. Manages user accounts, permissions, onboarding, and offboarding across organizational tools. Troubleshoots and documents incidents, supports LAN/Wi-Fi infrastructure, educates users, escalates complex issues, and assists with hardware rollouts, software updates, and other IT initiatives.

Lead Doppel’s IT function supporting office and remote employees. Manage the IT team, service delivery, onboarding and offboarding, identity and access through Okta, endpoint management with Jamf, SaaS administration, office technology, vendors, budgets, and procurement. Build scalable processes and automations while partnering with Security on endpoint protection, access controls, vulnerability remediation, incident response, and audit readiness.

Provides hands-on IT and HRIS support for hardware, software, applications, servers, printers, and network systems. Responsibilities include troubleshooting technical issues, performing updates and backups, researching bugs and hosting options, supporting system conversions and recovery procedures, tracking service desk interactions, analyzing data integrity and system effectiveness, and assisting with application and infrastructure development. The intern also provides basic user support while meeting service desk performance standards.

Administer Jira, Jira Service Management, Confluence, Loom, and Workato support platforms. Manage provisioning, permissions, workflows, custom fields, SLAs, automation, request queues, and access reviews. Monitor and troubleshoot Workato recipes, support citizen developers, automate repetitive administration, document configurations, and report on platform health. Complete moderately complex improvements independently while enforcing RBAC, least privilege, data privacy, and auditable processes.

Manage the company’s IT department and ensure reliable operation of networks, servers, systems, security, and end-user technology. Responsibilities include AWS and Oracle administration, Microsoft 365 access management, technical support, cybersecurity monitoring, compliance, vendor coordination, budgeting, and leading IT infrastructure projects. The role also supports Windows and Apple devices, manages IT tickets, and coordinates cross-functional technology initiatives.

Supports and improves IT infrastructure across multi-site healthcare centers, including endpoints, networks, cloud systems, printing, AV, phones, digital signage, SaaS applications, Microsoft 365, and Entra ID. Delivers site and technology projects, automates onboarding and offboarding, troubleshoots escalated issues, manages vendors, supports disaster recovery testing, and maintains documentation, security, asset inventories, and HIPAA-compliant access practices.

Provides remote and onsite IT support for distributed employees, troubleshooting hardware, software, accounts, connectivity, AV equipment, and collaboration tools. Manages help desk tickets, onboarding and offboarding, identity and access tasks, endpoint imaging and patch verification, asset tracking, documentation, and escalations. Partners with Security and IT Engineering on device compliance and access controls while maintaining strong customer service and process discipline.

Owns and builds the company’s IT function, including multi-terabyte data storage, cloud and on-premises infrastructure, networking, research compute, cybersecurity, identity management, disaster recovery, vendor management, budgeting, governance, policies, and IT service management. Partners across scientific, manufacturing, commercial, and corporate teams; supports compliance and diligence; and develops the IT organization as the company scales.

Manage IT operations and service delivery across four regulated biotech sites. Responsibilities include service desk oversight, Microsoft 365 and endpoint administration, identity and device management, vendor and SLA management, employee technology lifecycle support, laboratory systems support, incident response, access reviews, compliance documentation, asset management, purchasing, and operational project leadership. The role is hands-on, requires occasional travel and off-hours outage response, and supports GxP-related IT environments.