Top IT Jobs in Boston, MA

Provides first-line IT support to employees by troubleshooting hardware, software, connectivity, and application issues. Provisions equipment and user accounts, manages operating systems and cloud services, administers Google Workspace, supports information security initiatives, coordinates technology rollouts, and maintains hardware procurement, asset tracking, and inventory. Delivers customer service through email, Slack, phone, and Zoom while supporting remote teams and IT projects.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provide Tier 1 and 2 technical support for Windows and macOS workstations, SaaS applications, networks, conferencing systems, meeting rooms, and audiovisual equipment. Administer Okta, Google Workspace, Jamf, Zoom, Zendesk, and Office 365; configure SSO; manage IT assets, inventory, onboarding, and offboarding. Support events, document solutions, improve IT processes, and lead technology projects. This is a hybrid role requiring New York Metro residency and at least three NYC office days weekly.

Provide Tier 1 end-user support for Windows, macOS, and iOS devices; manage accounts and access via Active Directory/Entra ID and Adaxes; provision and manage endpoints with Intune, Autopilot, and Jamf; handle Microsoft 365 issues; track and resolve tickets in Jira Service Management; create documentation and participate in major incident response; escalate complex issues and support global/onsite deployments with occasional travel.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Provide technical support for tickets and walk-up requests in the Boston office, assist employees with IT-related tasks, collaborate across teams, and help improve support processes and documentation while developing broader IT support capabilities.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide L1/L2 IT support for the Boston office and lab: manage endpoints (Windows, macOS, Ubuntu), enroll devices in MDM (JumpCloud), maintain asset records in Jira Assets, support AV/meeting rooms, perform basic network tasks, handle procurement and lifecycle of hardware, document runbooks, and work with global IT and Cyber teams to build scalable office IT infrastructure.

Provide day-to-day IT support for US and remote employees, manage procurement and device lifecycle, onboard/offboard accounts and hardware, support SaaS apps, maintain office networks, ensure SOC2 compliance, and use automation/AI tools to improve IT workflows.

Provide frontline IT support across Windows, macOS, Microsoft 365, Teams, connectivity, and SharePoint. Manage workstation provisioning, imaging, shipping, user account setup, Entra ID administration, MFA troubleshooting, software licensing, hardware inventory, warranty repairs, and new-hire onboarding. Maintain detailed compliance documentation supporting CMMC Level 2 requirements and participate in an after-hours on-call rotation. The role requires independent ownership, strong organization, and hands-on troubleshooting in a secure, regulated environment.

Provide onsite desktop IT support at the Cambridge office: respond to tickets, manage IT assets, troubleshoot hardware, network, and software issues for Windows and macOS, manage Entra ID/Active Directory and Intune, deploy devices and accounts for new hires, support enterprise applications, and document solutions and knowledge-base articles.

Manage identity and access systems, endpoint devices, office networking, AV and conferencing infrastructure. Automate recurring IT issues, serve as a technical escalation point, support employee onboarding and offboarding, maintain secure configurations, and partner with Security on SOC 2 audit readiness. The role also contributes to Agile sprints and IT projects within a fully remote, geographically distributed team.

Leads and develops the internal IT helpdesk and systems administration team, shifting operations from reactive support to proactive service delivery. Owns IT roadmaps, cross-functional projects, vendor relationships, authentication and access standards, disaster recovery, security improvements, and process automation. Establishes measurable KPIs and audit-ready onboarding and offboarding workflows while improving documentation, service levels, workload visibility, and operational accountability.

Provides advanced on-site IT support for Harvard Medical School research departments, troubleshooting specialized hardware, software, laboratory computers, networking, security configurations, and research technologies. Resolves or escalates technical issues, supports users through multiple channels, maintains documentation and equipment, coordinates vendor escalations, assists with provisioning and service desk coverage, and participates in technical projects while working independently.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provides Tier 1–2 support for a remote workforce, troubleshooting Windows and macOS issues, managing tickets and SLAs, and documenting solutions. Owns employee onboarding and offboarding, IAM, access reviews, SSO support, Intune device management, endpoint security, hardware logistics, Google Workspace administration, and SaaS tools. Automates tasks with PowerShell and Bash while supporting SOC 2 and HIPAA compliance, audit evidence collection, and access-related remediation.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.

Provides Tier II technical support for applications, hardware, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, and reports incident trends. The role also mentors junior staff and participates in software deployments, system upgrades, and network enhancement projects while delivering strong customer service.

Provide primary onsite and remote IT support, resolve escalations, manage ITIL service operations, administer SharePoint Online, coordinate deployments, support desktop imaging and cloud infrastructure, train staff, and maintain IT operational documentation.

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Provide hands-on IT support and systems administration across Marlborough and Hayward sites: troubleshoot endpoints, manage Microsoft 365/Entra ID/Active Directory, monitor SIEM/EDR/ITDR alerts, support onboarding/offboarding, maintain compliance documentation, liaise with MSP, and support lab computing systems.

Senior IT operations leader shaping enterprise operational strategy, disaster recovery, and infrastructure roadmaps. Leads large cross-functional programs, governs standards, advises executives, manages vendor strategy, and mentors engineering staff to improve reliability, performance, and continuity.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.