Top IT Jobs in Boston, MA

Provide first-level technical support for managed-services clients via phone and web tickets. Troubleshoot, record, resolve, or escalate incidents, manage user accounts, and communicate ticket status within SLAs. Maintain punctual attendance and improve technical and customer-service skills.

Senior IT Operations Administrator responsible for end-to-end administration of multiple SaaS and B2B platforms, triaging support tickets to SLA, auditing and maintaining property/listing systems, developing SOPs, onboarding users, managing vendor relationships, and overseeing basic SMB cybersecurity and system reliability in a high-autonomy remote role.

Lead IT strategy and day-to-day technology operations for a behavioral health nonprofit. Manage infrastructure, MSP relationships, security and compliance (HIPAA/PII), AV and voice systems, website and business applications, budgets, and data management. Develop multi-year technology plans and enforce policies to support mission-critical services.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Lead and scale IT operations: hands-on help desk triage, account and endpoint management, onboarding/offboarding, vendor and budget ownership, FinOps pipeline design, security and backup/DR, workflow automations, and mentoring a small IT team while building processes and automations to reduce manual effort.

First-line IT support handling high-volume helpdesk requests via Freshservice. Troubleshoot Windows and macOS hardware/software, support Microsoft 365, assist with device provisioning using Intune/Autopilot, manage accounts in Entra ID, support remote users, document resolutions, perform basic network troubleshooting, contribute to the IT knowledge base, and assist on IT projects and onboarding/offboarding.

Senior IT leader responsible for enterprise IT strategy, cybersecurity, IT GRC, infrastructure, and platform integrations across R&D and multi-site manufacturing. Build and lead a lean, audit-ready IT organization, drive audit readiness, scale IT for manufacturing, oversee vendor/budget decisions, and enable AI-powered automation and enterprise systems integration.

Lead multi-site IT infrastructure and end-user services including identity, endpoints, networking, cloud tenancy, service desk, procurement, and ITGCs. Build metrics-driven, audit-ready operations, manage vendors and budgets, mature incident/change/backup processes, and coach distributed engineering and service teams supporting R&D, labs, and manufacturing.

Own internal IT systems: identity/SSO provisioning, device lifecycle and MDM/endpoint security, SaaS access and licensing, onboarding/offboarding, automation of IT workflows, internal networking, and support while contributing to security and compliance.

Lead and grow a 13-person IT team; own IT operations, infrastructure, security, budgets, vendors, and business continuity. Execute a 3-year IT strategy emphasizing AI, ensure HIPAA-aware security and data governance, and represent IT to the CFO, executive team, and Board.

Provide day-to-day IT support and maintenance across the college: manage help desk tickets, troubleshoot and resolve technical issues, create training materials, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate cross-functionally to ensure end-user satisfaction.

Provide end-user support and Help Desk ticketing across the college: troubleshoot and resolve technical issues, deliver training and guidance, maintain systems, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate across functions to ensure consistent operations and customer satisfaction.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

Provide IT helpdesk support, deploy and manage laptops/devices, manage MDM and endpoint security, handle onboarding/offboarding, maintain asset inventory, assist with procurement, shipping, and training, and support cloud and on-prem networking at direction of Security Team.

Provide L3 application support for cloud and on-prem digital solutions: troubleshoot complex incidents, perform root cause analysis, monitor stability, collaborate with Engineering/DevOps, participate in on-call rotations, and drive process automation and ITSM practices.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Provide application administration and end-user support for banking systems. Maintain system availability, follow change management, document procedures, test and remediate issues with vendors, and support automation and control testing to reduce risk.

Provide L1/L2 IT support for the Boston office and lab: manage endpoints (Windows, macOS, Ubuntu), enroll devices in MDM (JumpCloud), maintain asset records in Jira Assets, support AV/meeting rooms, perform basic network tasks, handle procurement and lifecycle of hardware, document runbooks, and work with global IT and Cyber teams to build scalable office IT infrastructure.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Provide day-to-day IT support for US and remote employees, manage procurement and device lifecycle, onboard/offboard accounts and hardware, support SaaS apps, maintain office networks, ensure SOC2 compliance, and use automation/AI tools to improve IT workflows.

Remote IT Manager responsible for analyzing, upgrading, and administering IT systems (networks, servers, email, backups), evaluating vendors and technologies, managing projects, tracking inventory, training staff, and providing technical support to improve operational efficiency.

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Provide day-to-day secure IT support for DoD/SAP environments: install, maintain, audit Windows servers and Exchange, manage networking (LAN/WAN/Cisco), firewalls, backups and COMSEC integration, perform troubleshooting, firmware/upgrades, RMF/A&A compliance, and support operational tests and customer-facing IT issues.

Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.