Top IT Jobs in Boston, MA

Provides first-level IT support, troubleshoots hardware and software issues, assists with installations, system administration, account access, network monitoring, IT asset management, documentation, and technology projects. The six-month internship offers hands-on experience in corporate IT infrastructure and support services.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Provide employee IT support in a fully remote, Mac-based environment. Administer SaaS applications, identity and access workflows, device management, provisioning, asset tracking, onboarding, and offboarding. Create documentation, help articles, and lightweight automations while contributing to cross-functional IT projects and applying AI to improve support operations.

Own frontline IT and helpdesk support for a fully remote workforce of 400+ employees. Responsibilities include resolving tickets, provisioning and deprovisioning accounts and devices, managing device lifecycles, troubleshooting access issues, supporting Single Sign-On and ticketing platform rollouts, documenting processes, and collaborating with Security, People Operations, and other departments in a HIPAA-regulated environment.

Installs, configures, maintains, troubleshoots, and repairs physical servers, operating systems, virtualization platforms, backup devices, and storage equipment. Supports Windows and Linux environments, administers virtual machines, responds to customer incidents through a ticketing system, and communicates project status. Performs server deployments, upgrades, maintenance, and emergency replacements, including occasional onsite travel and on-call support. The role requires equipment installation, data center work, customer service, and lifting up to 50 pounds.

Participate in a remote, AI-moderated paid interview about enterprise IT infrastructure. Discuss desktop provisioning workflows, hardware lifecycle management, deployment tools, workplace technology stacks, and challenges supporting distributed workforces. Candidates should have professional IT infrastructure or systems administration experience and direct involvement in desktop provisioning or fleet management.

Provides second-line internal IT support for a distributed workforce. Responsibilities include incident resolution, Microsoft Entra ID and Microsoft 365 administration, macOS and Windows device management, onboarding and offboarding, access reviews, automation, endpoint security, audit support, documentation, and IT project work. The role covers US hours in a follow-the-sun model and collaborates with Engineering, People, Finance, and Security teams.

Support and maintain IT infrastructure, endpoints, operating systems, user accounts, virtual machines, and security tools. Responsibilities include onboarding and offboarding, patch management, vulnerability scanning and remediation, compliance tracking, scripting automation, server installation and decommissioning, rack organization, and cable management. The role requires Linux administration, Windows and Microsoft 365 management, virtualization, cloud familiarity, firewall knowledge, and hands-on data center experience.

Directs enterprise IT operations, infrastructure, security, compliance, and support teams across multiple operating companies and environments. Develops technology roadmaps, manages cloud and on-premises infrastructure, ensures service reliability, oversees vendors and budgets, establishes IT metrics and risk controls, and protects confidential and regulated information. Leads senior managers, mentors IT professionals, and supports customer-facing managed services while maintaining documentation, policies, and best practices.

Provides rapid technical support for hardware, software, networking, cloud, and Microsoft platform issues. Resolves and triages tickets, prioritizes customer requests, assigns escalations, schedules service appointments, documents solutions, answers support calls, and improves help desk and dispatch processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills across Windows, macOS, Linux, Microsoft 365, Office 365, and Azure environments.

Provides advanced IT helpdesk, desktop support, networking, cloud, and Microsoft platform troubleshooting for contract customers. Responsibilities include resolving and prioritizing tickets, triaging phone and email requests, scheduling service appointments, assigning escalations, documenting solutions, supporting users onsite, and improving helpdesk and dispatch processes. The role also requires customer relationship management, technical mentoring, and collaboration with engineers and non-technical staff.

Owns employee-facing IT operations, including SaaS administration, identity and access management, device and endpoint lifecycle, technical support, IT asset management, onboarding and offboarding, migrations, documentation, and service processes. The role partners with security on access, endpoint, audit, incident response, and HIPAA-related controls while leading foundational initiatives such as MDM implementation, OneDrive-to-Google Drive migration, IT inventory, Zendesk administration, and scalable internal IT operations.

Provides advanced IT help desk, desktop support, networking, cloud, and customer service assistance. Resolves and triages support tickets, prioritizes issues, schedules service appointments, assigns escalations, documents solutions, and supports Microsoft environments including Office 365, Microsoft 365, and Azure. The role also troubleshoots operating systems, enterprise applications, and network configurations while mentoring junior staff and improving help desk and dispatch processes.

Provides first-line IT support for contract customers by diagnosing and resolving hardware, software, networking, cloud, and Microsoft platform issues. Responsibilities include managing and prioritizing tickets, triaging calls, dispatching and escalating work, scheduling service appointments, documenting resolutions, supporting users within defined response times, and improving help desk processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills.

Manage internal SaaS systems, identity and access management, and remote device fleets. Automate onboarding, offboarding, provisioning, and recurring IT issues through scripting and workflows. Own the ticket queue, maintain documentation, support HIPAA compliance and SOC 2 audits, conduct access reviews, and collaborate with Security. The role requires supporting a fully remote workforce while using AI tools responsibly for scripting, troubleshooting, and runbook development.

Provides first-level technical support, troubleshoots hardware and software issues, assists with installations and system administration, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects, and documents procedures and troubleshooting guides.

Provides onsite IT support across two Massachusetts locations. Responsibilities include troubleshooting hardware, software, access, connectivity, and basic networking issues; maintaining systems, backups, and documentation; installing and testing hardware and software updates; configuring systems; monitoring uptime; and developing troubleshooting procedures. Requires a bachelor's degree, at least three years of relevant experience, and US Person status.

Own end-to-end IT operations across identity, endpoints, SaaS, business systems, and employee lifecycle management. Administer Okta, Jamf Pro, macOS, and a broad SaaS environment; automate onboarding and offboarding; manage access, licenses, integrations, and endpoint operations; support security programs and audit evidence collection; and serve as the company’s first point of contact for IT issues.

Provides onsite and remote IT support, resolves escalated end-user issues, provisions users and devices, manages hardware and software inventory, troubleshoots Microsoft technologies, coordinates with vendors, documents procedures, and supports IT projects across office locations.

Provides senior-level on-site and remote IT support for Boston employees, including endpoint provisioning, executive support, ticket escalation, identity and access management, cloud administration, networking, conferencing systems, asset management, and physical access control. Develops PowerShell and Python automation, applies AI tools to IT workflows and documentation, supports compliance requirements, maintains knowledge resources, and contributes to infrastructure and process improvement initiatives.

Administers and optimizes Amazon Connect and enterprise service center platforms, including routing, queues, IVR workflows, permissions, telephony, digital channels, and conversational AI. Provides production support, incident resolution, vendor escalation, release testing, documentation, and platform monitoring. Partners with Operations, Engineering, Clinical, and Analytics teams to implement configurations, validate reporting, improve workflows, and maintain reliable communication infrastructure.

Administers and supports SIM International’s technology systems, including Microsoft ecosystem applications. Monitors system reliability, security, and user experience; resolves or escalates support requests; maintains IT processes and controls; coordinates with vendors; develops recommendations and user-friendly SharePoint content; and provides end-user training across time zones.

Provides strategic leadership for SIM International’s IT systems and services, ensuring secure, reliable, sustainable, cost-effective, and user-focused technology operations. Leads the international IT team, establishes processes and risk controls, oversees system implementations, manages budgets, develops staff, coordinates IT capabilities across global entities, and advises organizational leadership on technology priorities.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Provides on-site IT support for residents, staff, vendors, and Home Office. Troubleshoots devices, networks, accounts, security systems, life-safety equipment, timekeeping systems, printers, and audiovisual technology. Develops training resources, coordinates vendors, administers access and communication systems, supports onboarding and offboarding, manages technology projects, and monitors equipment, software, licenses, inventory, maintenance, and upgrades while delivering friendly customer service.