Top IT Jobs in Boston, MA

Supports enterprise applications through requirements analysis, configuration, administration, incident resolution, documentation, vendor coordination, release management, licensing support, and quality assurance testing. Advises university stakeholders and end users on application functionality and best practices, assesses upgrade impacts and risks, develops mitigation plans and test plans, and implements validated solutions. The role also supports application adoption and alignment with university research, teaching, and administrative objectives.

Manage internal IT infrastructure, SOC 2 compliance, security policies, employee technical support, identity and access systems, hardware and software lifecycles, vendor relationships, asset inventory, and onboarding/offboarding workflows. The role supports distributed teams in the United States and India and requires hands-on systems administration, device and data security experience, and strong customer service. Salesforce, developer skills, Google security, and U.S.-based company experience are preferred.

Provides Tier 1 IT support through ticketing, email, chat, and phone; troubleshoots hardware, software, connectivity, Microsoft 365, VPN, and access issues. Supports employee onboarding and offboarding, account and MFA requests, asset tracking, documentation, escalation, and knowledge-base development. The role also includes cybersecurity cross-training, security incident awareness, ITSM process adherence, and evaluating AI-enabled support automations.

Provides Tier 1 IT support for hardware, software, Microsoft 365, connectivity, VPN, access, and endpoint issues. Supports employee onboarding and offboarding, identity and access requests, asset tracking, documentation, ticket management, and escalation of complex or security-sensitive incidents. The role also includes cybersecurity cross-training, knowledge-base development, AI-enabled workflow automation, and service improvement activities.

Provide front-line technical support for client computer systems, software, and hardware through phone, ticketing, and on-site assistance. Responsibilities include logging, prioritizing, updating, escalating, and resolving ConnectWise support tickets; documenting work; auditing systems; coordinating with third-party providers; and following up with customers. The role requires troubleshooting Windows and Mac systems, customer service, accurate administration, variable-shift availability, and travel to customer offices in the Boston area.

Provides advanced technical support to customers and employees for instrument software, healthcare information-system interfaces, middleware, connectivity, cybersecurity, VPN access, databases, and IT solutions. Resolves escalated issues through phone, email, and remote sessions; documents incidents and resolutions; manages complaints and follow-ups; collaborates with internal teams; and participates in on-call coverage.

Provide hands-on IT support across Windows, macOS, mobile devices, SaaS applications, conference room technology, and networks. Escalate help desk issues, manage endpoint compliance and patching, maintain documentation, and support hybrid collaboration. Develop lightweight automations, API integrations, AI copilots, and agentic workflows to reduce manual effort and improve productivity for scientific and administrative teams.

Provide entry-level help desk support to end users and internal IT functions, perform data entry and verification of system jobs/processes, and complete IT administrative tasks. Work Monday–Friday with rotating weekends and comply with background and driving record checks.

Provides BIM and IT technology support to engineering design teams across multiple offices. Responsibilities include creating CAD/BIM project setups, supporting users of Revit and AutoCAD, assisting design teams, and providing general technology support to employees. The role requires at least two years of BIM experience, strong Revit and AutoCAD knowledge, organizational skills, and effective communication.

Leads day-to-day IT support and operations for a distributed team, serving as the primary escalation point. Owns onboarding and offboarding, IAM, access reviews, endpoint management through Intune, Microsoft 365 and Google Workspace administration, device logistics, automation, documentation, and HIPAA-related security compliance. Supports Windows and macOS users, resolves tickets within SLAs, maintains audit-ready records, and partners with the CISO on access and security matters.

Owns day-to-day IT operations across headquarters and more than twenty software businesses. The role will standardize identity, endpoint, SaaS, device lifecycle, security, onboarding, incident response, vulnerability management, documentation, and acquisition integrations. It will also optimize cloud costs, evaluate vendors and managed services, establish governance, and recommend the long-term IT operating model. This is a hands-on builder role requiring practical judgment, strong communication, and the ability to create reliable, repeatable processes in an ambiguous environment.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

The Senior Director of IT will build and lead Terrestrial Bio’s IT function from the ground up. Responsibilities include defining IT strategy and architecture, selecting and managing infrastructure, cloud, ERP, SaaS, networking, and security systems, hiring the IT team, executing multi-site transitions, establishing GxP-compliant governance and data integrity controls, and managing budgets, vendors, and contracts. The role partners with Manufacturing, Quality, Finance, and Operations while preparing IT infrastructure for rapid growth and headquarters consolidation.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Provide hands-on IT consulting and high-touch technical support to executives and staff at Boston-area client offices. Responsibilities include troubleshooting, user and device setup, MDM administration, SaaS and cloud support, technology implementation, documentation, user training, office moves, upgrades, and AV deployments. The role also involves client relationship building, project work, ticket escalations, and adopting innovative technology solutions.

Owns internal IT operations for a fully remote telehealth company, including SaaS administration, identity and access management, device lifecycle and MDM, employee technical support, asset management, onboarding and offboarding, documentation, infrastructure operations, and security compliance controls. Leads foundational initiatives such as migrating OneDrive to Google Drive, deploying MDM, centralizing SaaS inventory, standardizing IT processes, and supporting Zendesk administration and integrations.

Own day-to-day IT operations and employee support, including identity and access management, device administration, SaaS applications, onboarding and offboarding, office networking, conference rooms, security controls, equipment inventory, and IT workflows. Troubleshoot employee technology issues, manage systems and vendors, and improve scalability through automation and infrastructure as code.

Own and modernize Boulevard’s corporate IT environment, including identity, access, endpoints, SaaS applications, device management, onboarding, offboarding, and service delivery. Build scalable operating standards, automation, governance, documentation, metrics, and self-service workflows. Resolve complex technical issues, manage vendors, lead IT programs, and partner with Security, People, Finance, Legal, Engineering, and business leaders on compliance, continuity, and technology strategy.

Administer and support the Enrich fleet maintenance platform across configuration, user access, data quality, interfaces, troubleshooting, testing, releases, documentation, and training. Provide Tier 1 and Tier 2 support for related fleet systems, investigate issues across application and data layers, monitor integrations, reconcile records, and coordinate with business, IT, and vendor teams. Support process improvements, reporting, audit readiness, and critical incidents or deployments outside standard hours when necessary.

Provides first-line remote IT support to end users through phone, email, and ticketing systems. Troubleshoots hardware, software, operating system, network, Office 365, and cloud-platform issues; manages support tickets; configures equipment; performs basic Active Directory functions; documents resolutions; escalates complex issues; and contributes to knowledge-base materials while following IT security and compliance procedures.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provides advanced helpdesk support, serves as an escalation point, troubleshoots Windows and Mac hardware and software, manages endpoint and mobile devices, supports identity and SaaS access, documents solutions, assists with onboarding and offboarding, and improves IT processes. The role also supports office technology and workplace-related IT needs while mentoring junior technicians and communicating technical concepts clearly to employees.

Provide day-to-day IT support for US and remote employees, manage procurement and device lifecycle, onboard/offboard accounts and hardware, support SaaS apps, maintain office networks, ensure SOC2 compliance, and use automation/AI tools to improve IT workflows.

Administer Federal Okta, Slack, and Google Workspace environments; manage identity lifecycle, permissions, SSO integrations, shared drives, and secure communication channels. Provide remote front-line support, troubleshoot access and software issues, and document procedures. Support commercial IT operations, align Federal and commercial workflows, conduct access audits, and assist with security investigations and compliance audits.