Top Tech Jobs & Startup Jobs in Boston, MA

Schedule and dispatch technicians by urgency, skillset, and location; optimize routes; monitor and adjust jobs in real time; coordinate parts and equipment; communicate appointment updates to customers; track daily performance and reporting to maximize field productivity.

Lead recruitment for technicians and office staff, develop workforce planning and talent pipelines, oversee onboarding and training, manage employee relations and compliance, administer benefits and compensation, and promote employee engagement and culture.

Lead and coach remote customer service and call center teams to ensure high-quality support, efficient scheduling, timely escalations resolution, and improved first-call resolution. Monitor performance metrics (CSAT, NPS), develop scripts and workflows, train staff, and drive data-driven improvements in service standards.

Manage multiple plumbing and heating installation projects remotely from initiation to completion: develop timelines and budgets, coordinate subcontractors and suppliers, monitor costs and compliance, report progress, and resolve delays and risks.

Remote Operations Manager responsible for overseeing daily operations of a plumbing and heating service division. Optimize workflows between dispatch, field technicians, customer service, and project teams; implement KPIs, manage budgets and vendors, lead performance meetings, and drive continuous improvement to scale operations and improve customer satisfaction.