Top Account Manager (AM) Jobs in Boston, MA

Owns renewals, retention, and expansion for assigned Luma customer accounts. Responsibilities include managing the full renewal cycle, identifying expansion opportunities, conducting needs assessments, negotiating terms, forecasting account health and revenue, maintaining CRM records, and collaborating with Customer Success, Strategic Account Executives, Renewals, Presales, Finance, and RevOps. The role engages scientific researchers and laboratory decision-makers and requires 30% or more travel.

Own and expand a portfolio of complex B2B SaaS customer accounts, including multi-entity and PE-backed organizations. Build executive relationships, identify expansion opportunities, lead qualification through negotiation and close, and coordinate with Customer Success, Product, Marketing, Solutions Consulting, and Implementation teams. Maintain accurate pipeline forecasts while advising customers on payments and accounts receivable automation that improves efficiency and cash flow.

Maintains and retains existing commercial and industrial waste-service customers through outbound and inbound communication. Renews contracts, addresses cancellations, supports pricing initiatives, documents customer activity in Salesforce, captures customer information, reduces credits and rate restrictions, and cross-sells the company’s full suite of services. Reviews retention performance and relationship activity with the Sales Manager.

Manages complex partner portfolios in the Banking-as-a-Service sector, serving as the primary operational contact for inquiries, service requests, implementations, and remediation. Builds partner relationships, develops tailored solutions, coordinates cross-functional product and service initiatives, monitors performance metrics, identifies risks and compliance gaps, and advocates for partner success while meeting service-level standards.

Own expansion revenue across existing dealership accounts by selling additional products and expanding into more locations within dealer groups. Responsibilities include building account relationships, identifying growth opportunities, running demos, creating proposals, negotiating and closing deals, partnering with customer success, and sharing customer feedback. The role requires quota-carrying sales or account management experience, a record of achieving expansion or upsell targets, and experience selling to automotive dealerships.

Drive strategic growth across complex OEM accounts by expanding customer relationships, identifying new opportunities, developing account strategies, and translating customer needs into scalable solutions. Build executive-level relationships, influence product and business strategy, and coordinate with engineering, operations, product management, and program teams. The role requires consultative selling, account planning, pipeline development, strong business acumen, CRM usage, and travel of up to 50%.

Manages commercial property and casualty insurance accounts by designing insurance programs, preparing proposals and applications, renewing and remarketing policies, advising clients on coverage and audits, and supporting producers. The role maintains carrier relationships, resolves client concerns, ensures accurate documentation and timely transaction processing, and requires strong knowledge of insurance regulations, commercial coverage, and agency workflows.

Owns sales and strategic relationships for assigned national accounts. Develops go-to-market strategies, identifies business opportunities, manages customer communications, coordinates RFP responses, prepares proposals and financial estimates, develops pricing strategies, and partners with operations, vendors, and internal teams to drive profitable telecom revenue growth.

Manages high-value national accounts by developing strategic account plans, advising clients and brokers, leading renewals and upsells, analyzing performance data, and driving retention and revenue growth. The role builds executive relationships, coordinates internal service delivery, monitors financial and satisfaction metrics, manages project activities, and communicates strategic recommendations. Travel may reach 75%, including overnight travel, with required insurance licensing and driving credentials.

Own and grow a portfolio of chain optical accounts across North America, including sales targets, relationship management, new account prospecting, forecasting, account operations, assortment planning, and joint marketing campaigns. The role manages account processes, collaborates cross-functionally, reports performance to senior management, and helps build scalable wholesale processes. Regular market travel is required for client meetings, prospecting, trade shows, and industry events.

Manage a portfolio of approximately 25 clients, owning relationships, delivery plans, onboarding, reporting, renewals, and account expansion. Partner with SEO, content, web, and paid media specialists to develop and present strategies, monitor performance, manage timelines and budgets, and translate results into business impact. Lead client check-ins, executive reviews, training, and sensitive relationship conversations while maintaining project workflows in Asana and client records in HubSpot.

Manages a commercial insurance book of business, supporting clients, producers, carriers, and underwriters. Responsibilities include account retention, renewals, policy processing, coverage analysis, carrier negotiations, claims and billing assistance, proposal preparation, cross-selling, client meetings, and maintaining accurate agency system records. The role requires a Property and Casualty Insurance License, commercial lines experience, strong communication and organizational skills, and proficiency with Microsoft Office and agency management systems.

Manage and expand Black Kite’s Central-region channel partner ecosystem. Recruit and onboard partners, strengthen executive relationships, enable partner sales teams, develop joint business plans, manage pipelines and forecasts, and drive partner-sourced revenue. Position Black Kite’s cybersecurity and third-party risk management platform through solution selling, co-selling, go-to-market collaboration, and executive presentations while consistently achieving sales targets.

Supports commercial insurance account management by preparing and checking policy documents, certificates, endorsements, proposals, and renewals. Maintains client records in agency systems, responds to client and underwriter requests, processes premium finance and policy changes, summarizes loss runs, and assists with claims advocacy. Provides clerical and customer service support while following agency procedures and completing professional development.

Own post-sale onboarding and activation for new surgeon accounts, including workflow setup, practice integration, and driving time-to-first-case. Manage early account growth, identify upsell and cross-sell opportunities, maintain CRM and onboarding visibility, and collaborate with Business Development, Client Experience, Product, Marketing, and Operations. Train clinical and administrative stakeholders while providing feedback to improve onboarding and adoption.

Manage a portfolio of installed business customers, retaining and expanding accounts through relationship management, renewals, upgrades, presentations, and customer lifecycle support. The role cultivates decision-maker relationships, negotiates contracts, maintains sales funnel information, educates customers on products, and provides connectivity solution support. Success requires sales experience, strong communication, organization, independent judgment, Salesforce and ICOMS proficiency, reliable transportation, and a valid driver’s license.

Own renewals and expansion for a SaaS customer portfolio, managing quota, forecasting, multiyear negotiations, cross-sell opportunities, and renewal risk. Partner with Customer Success on account plans, use Salesforce and customer data to guide strategy, engage executive stakeholders in consultative value-based selling, and communicate customer insights to internal teams. The role requires strong commercial judgment, forecast discipline, collaboration, and familiarity with AI tools and B2B technology.

Manages enterprise client relationships across construction projects, markets, and business units. Monitors account performance, client satisfaction, risks, financials, and commitments; maintains client intelligence and Salesforce records; supports account strategy and growth; identifies expansion opportunities; coordinates account-level actions; and leads project reviews and onboarding. The role requires strong construction lifecycle knowledge, client-management skills, cross-functional collaboration, and consistent follow-through.

Supports enterprise client relationships across projects, markets, and business units. Maintains account-level oversight of client experience, project performance, risks, financials, and commitments; develops stakeholder relationships; supports account strategy and growth; maintains Salesforce data, dashboards, playbooks, and opportunity information; coordinates account actions; leads project reviews and onboarding; and escalates issues while collaborating across teams without direct authority.

Supports enterprise client relationships across construction projects, markets, and business units. Maintains account-level oversight of client experience, project performance, risks, financials, and opportunities. Develops stakeholder relationships, maintains Salesforce account intelligence, supports account strategy and growth, coordinates follow-through, leads project after-action reviews and onboarding, and escalates issues while partnering with account and business unit leadership.

Manages customer accounts and sells Thermo Fisher’s chromatography and mass spectrometry portfolio. Responsibilities include developing account strategies, expanding customer share of wallet, generating and forecasting pipeline, presenting technical solutions, negotiating contracts, closing orders, and coordinating internal technical specialists. The role requires strong scientific product knowledge, customer relationship management, sales forecasting, technical presentations, English and Spanish fluency, and travel to customer locations up to 80%.

The Major Account Manager role involves managing key accounts, expanding business, building relationships, and achieving sales targets within a fast-paced environment.

Manage client relationships and performance marketing accounts while coordinating media and creative execution. Responsibilities include analyzing campaign data, guiding strategy, translating metrics into recommendations, managing budgets and forecasts, monitoring campaign pacing, tracking deliverables, communicating trends, and using generative AI to improve workflows. The role also supports cross-functional teams, drives client results, and may contribute to account growth.

Supports day-to-day client account management for digital advertising and marketing programs. Responsibilities include client communication, project coordination, campaign deliverable support, quality assurance, financial tracking, workflow documentation, and monitoring client and campaign insights. The role partners with project management, media, strategy, ad operations, data technology, and finance teams while supporting account health, client relationships, and growth opportunities.

Manages an employee benefits insurance book of business, maintaining client relationships, supporting producers, resolving service, claims, billing, and policy issues, and identifying retention, cross-selling, and new-business opportunities. The role oversees account transactions and documentation, coordinates with carriers and underwriters, conducts client meetings, maintains agency management systems, prepares reports, and may mentor account representatives. Travel, continuing education, and insurance licensing are required.