Top Tech Jobs & Startup Jobs in Boston, MA

Manage the full post-sale customer journey to drive rapid onboarding, activation, and growth. Monitor usage, re-engage dormant accounts, remove technical blockers, run onboarding playbooks, identify upsell opportunities, coordinate cross-functionally, and use AI/tools to improve efficiency. Success measured by utilization, expansion, time-to-value, and customer advocacy.

Lead technical direction with the CTO, architect and build high-scale distributed systems, mentor engineers, ship product roadmap, manage cloud infrastructure and orchestration, enforce CI/CD, testing and fault-tolerance, and collaborate with product and business teams while leveraging AI/ML frameworks.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Manage and grow an assigned portfolio of fleet customers through proactive outreach, adoption, retention, upsell, and cross-sell. Monitor account health, use data to prioritize opportunities, partner cross-functionally to resolve issues, maintain CRM records, and meet retention, growth, and contribution margin targets.

Own qualified B2B sales opportunities from initial prospect interest through discovery, proposal, negotiation, closing, and post-sale account management. Position AI workflows, agents, automation, and custom software solutions, manage pipeline in CRM, collaborate with internal teams for handoffs, and drive upsell, renewals, and long-term customer growth through consultative selling and experimentation.

Lead reporting and analysis across product, call center, and marketing; manage enrollment and revenue reconciliation; produce partner and carrier reports; analyze member engagement and plan performance to surface actionable insights.

Build and maintain full-stack features for a React/TypeScript frontend and NestJS/TypeScript backend, integrate LLM-powered conversational agents, design APIs, auth (SSO/SAML), real-time updates, background processing (AWS SQS), database schemas (PostgreSQL/Sequelize), API docs (Swagger), and tests (Jest/pytest). Collaborate on architecture, code review, and production support.

Lead and stabilize mainframe production operations, handle incident escalation and complex job recovery, coordinate with system programmers and application teams, support change management and disaster recovery, and mentor junior operations staff while improving runbooks and operational processes.

Own and execute regional direct sales strategy to drive OEM adoption of Dante. Develop new accounts, manage existing OEM relationships, forecast, conduct product roadmap discussions, use Salesforce/CPQ, attend trade shows, and travel ~35%.

Lead sales efforts for metal 3D printing into government and defense primes. Build pipeline of direct government contracts and select prime contractor relationships, run consultative sales campaigns, collaborate cross-functionally, generate leads, and close high-value capital equipment deals to meet/exceed multi-million dollar bookings.