Top Tech Jobs & Startup Jobs in Boston, MA

Develops and manages paid influencer and ambassador programs, including channel planning, creator recruitment, negotiations, campaign execution, content approvals, budget management, performance analysis, optimization, compliance, agency oversight, and one direct report. The role collaborates across marketing, creative, legal, medical, regulatory, finance, and product teams to drive brand awareness, engagement, customer acquisition, and measurable commercial outcomes.

Own the self-serve customer growth strategy from signup through paid conversion. Analyze funnels, cohorts, retention, segmentation, and user paths to identify activation opportunities and recommend measurable product and go-to-market improvements. Assess competitors, model market opportunities, advise on pricing and packaging, and communicate product insights to senior leaders and cross-functional teams across global time zones.

Supports product lifecycle activities from customer discovery through launch. Conducts research, translates findings into product requirements, writes Linear tickets, collaborates with engineering and design, prototypes concepts, supports launches, tracks metrics, evaluates feedback, recommends iterations, and contributes to product strategy. Partners with marketing, education, sales, customer success, and other teams across multiple projects.

Manages complex general liability claims across construction, crane, mining, and excess and surplus lines. Responsibilities include determining coverage and liability, setting reserves, managing litigation, preparing coverage letters and loss reports, negotiating settlements, controlling claim expenses, attending mediations and trials, analyzing claim trends, ensuring regulatory compliance, and supporting business partners and customers.

Supports sales through tailored product demonstrations, RFP/RFI responses, solution configuration, proof-of-concepts, and technical customer engagement. Collaborates with sales, product, engineering, legal, and marketing teams; attends trade shows and customer events; communicates technical and business value to diverse stakeholders; gathers market feedback; and contributes to webinars, case studies, and technical content.

Manages sponsorship delivery for Shoptalk and Groceryshop, coordinating sponsor activations, vendors, venues, contractors, budgets, timelines, production schedules, and onsite execution. Leads sponsored events, lounges, awards programs, content features, and special event elements from procurement through breakdown. Collaborates with sales, attendee experience, event leadership, and sponsors while troubleshooting onsite issues and ensuring sponsor benefits, customer experience, and operational quality. Requires event management experience, strong project coordination, spreadsheet skills, and travel to events.

Provides customer service, inside sales support, order processing, account updates, digital access assistance, and first-line technical troubleshooting. Manages cases across CRM and business systems, documents resolutions, escalates complex issues, and collaborates with internal teams. Identifies sales opportunities, maintains product and process knowledge, and recommends workflow and documentation improvements. Requires bilingual English and Spanish communication.

Supports DoD FBWT reconciliation, financial data quality, audit readiness, and financial reporting. Investigates undistributed transactions, traces data across accounting and entitlement systems, develops Databricks and SQL queries, validates Advana dashboards, analyzes financial statements, documents root causes, and supports audit samples and leadership reporting.

Create high-impact technical education and brand content for developers across written, video, interactive, CLI, and open-source formats. Translate complex networking, infrastructure, and AI concepts into engaging experiences, collaborate with product and engineering teams, provide and receive critique, and establish ngrok as an authority in developer tooling. The role emphasizes exceptional writing, technical building skills, audience insight, and quality over publishing cadence.

Own the commercial success of a portfolio of strategic enterprise accounts, including renewals, retention, expansion revenue, forecasting, and multi-year account strategies. Build executive relationships, lead business reviews and complex negotiations, coordinate cross-functional resolution efforts, and represent client needs internally. Mentor other Account Managers and use generative AI tools for account planning and communications while protecting confidential information.