Top Tech Jobs & Startup Jobs in Boston, MA

Owns complex technical escalations from Product Support through resolution. Investigates bugs, integration failures, authentication issues, and data problems using logs, monitoring, SQL, APIs, and backend tools. Reproduces issues, performs root-cause analysis, manages incident communications, partners with Engineering, verifies fixes, and creates tooling, dashboards, documentation, runbooks, and monitoring improvements to reduce recurring escalations.

Build and deploy production-grade AI and machine learning solutions for marketing and sales, including LLM agents, data-quality pipelines, semantic search, RAG, analytics, and integrations with Salesforce, Marketo, and Adobe platforms. Define evaluation and governance practices, monitor AI services, implement privacy controls, and collaborate with platform teams. Train and mentor technical and business stakeholders on responsible AI adoption while supporting DevOps, incident response, and operational runbooks.

Manages SaaS revenue recognition, journal entries, accruals, deferred revenue, account reconciliations, and month-end and quarter-end close activities. Supports financial statement preparation, audits, contract validation, and compliance with accounting standards. The role also improves revenue reporting, analyzes SaaS metrics, and develops scalable accounting processes while collaborating with sales, operations, and finance teams.

Designs, develops, tests, deploys, and supports reliable software solutions and significant components from inception through production. Builds APIs and integrations, applies Agile, DevOps, and CI/CD practices, improves automation and observability, performs testing and troubleshooting, and resolves production issues. Collaborates with product, architecture, engineering, and business teams, coordinates upgrades and vendor integrations, manages technical debt, communicates risks and value, and provides guidance to junior engineers.

Lead the end-to-end development of an AI-powered operating system for a diversified business group. Build data ingestion pipelines, shared data models, reconciliation engines, function-specific AI agents, vehicle-routing optimization, forecasting, document AI, evaluation systems, and secure cloud infrastructure. Work directly with the owner, embed with operational teams, translate business problems into technical plans, deploy production systems, and measure business outcomes as the company transitions to AI-native operations.

Recruit, develop, and manage Value-Added Reseller partners to expand Spectrum Business sales. Responsibilities include creating channel sales plans, training partners, promoting products and incentives, supporting complex deal closures, monitoring performance, resolving challenges, and developing relationships through industry events. The role requires extensive indirect channel sales experience, telecommunications product knowledge, partner management skills, and travel up to 50%.

Manage and grow small-to-medium education-sector accounts through scalable engagement strategies, data analysis, issue resolution, renewals, onboarding, and product expansion. Partner with Sales to identify and close new revenue opportunities, collaborate with Client Operations, support webinars and events, and contribute to team development and onboarding.

Supports the Thought Leadership team and national communications efforts through calendar coordination, meeting notes, same-day readouts, request intake and routing, media monitoring, and editorial calendar maintenance in Asana. The fellow provides administrative execution and follow-through while exercising discretion with sensitive executive- and board-related information. This is a six-month, part-time fellowship of up to 20 hours per week.

Own complex software systems and critical workflows end-to-end while ensuring reliability, performance, security, and maintainability. Lead architectural decisions, mentor engineers, manage incident response, improve system health, and communicate effectively with technical and non-technical stakeholders. The role requires extensive Ruby on Rails, AWS or equivalent cloud infrastructure, Linux production operations, frontend development, relational databases, testing, CI/CD, and observability experience.

Manage and mentor Product Managers while guiding product strategy, prioritization, roadmap execution, and lifecycle management for Rapid7’s cybersecurity platform. Partner with Product, Engineering, UX, executives, customers, and cloud ecosystem partners to define requirements, launch features, analyze usage and feedback, and drive market impact. The role also promotes AI-enabled product management practices, customer-centric decision-making, cross-functional alignment, and development of high-performing global teams.