Top Tech Jobs & Startup Jobs in Boston, MA

Provide technical support for Generative AI workflows and integrations, resolve customer issues via CRM channels, optimize support processes and documentation, collaborate with Product and Engineering on recurring issues, and advise customers on integrating and optimizing Generative AI within business workflows.

Lead end-to-end UX research for communication and collaboration workflows, running qualitative and quantitative studies, uncovering user needs (including AI opportunities), translating insights into product recommendations, and partnering with cross-functional teams to influence product strategy and design.

Lead creation and governance of a centralized Wiki-style knowledge base: select tooling, convert legacy docs to Markdown, define templates and taxonomy, run gap analyses, collaborate with SMEs, manage multiple documentation workstreams, and deliver executive updates while ensuring documentation quality and governance.

Full-cycle Mid-Market Account Executive responsible for prospecting, multi-stakeholder deal strategy, qualification, and closing. Partner with Sales Engineering, Product, and leadership to translate contractor pain points into quantified business outcomes and drive net-new revenue.

Use customer usage data to identify trends and at-risk accounts, build health scores and automations, develop scalable playbooks for self-serve growth, support reporting and product feedback, and provide front-line support including email/chat and a rotating 24/7 emergency line.

Prepare and process customer materials into customized glossaries, validate and test glossaries, provide technical/consultative support, triage inbound support requests, and assist with tracking, reporting, and occasional on-call emergency support.

Own product positioning, go-to-market strategy, and sales enablement for data and analytics solutions. Translate features into customer outcomes, run market and win/loss analysis, train sales, and partner cross-functionally to influence roadmap and launch successful product releases.

The Account Manager will support channel partners by providing strategic guidance, optimizing revenue growth, identifying new opportunities, and ensuring operational excellence in campaign execution.

As a Sourcing Analyst, you'll support Sourcing Managers in strategic sourcing, establish supplier relationships, manage spend, and enhance procurement processes.

Own forecasting and capacity planning for contact center and pharmacy operations. Build short- and long-term forecasts, translate them into staffing plans, analyze trends and variances, develop dashboards, support scenario modeling, and partner with Operations, Finance, HR, and Engineering to align hiring and optimize systems.

Lead post-sale partner lifecycle from onboarding to expansion, build scalable partner success playbooks and tooling, define KPIs and run QBRs, aggregate partner feedback to influence product and ops, ensure compliance, and grow a data-driven Partner Success function focused on performance and partner experience.

Lead end-to-end global demand planning and forecasting across channels and regions. Develop 18-month SKU-level forecasts, drive S&OP alignment, analyze forecast accuracy (MAPE, bias), identify risks/opportunities, collaborate with Sales, Marketing, Supply, and Finance, and improve systems and processes.