Top Tech Jobs & Startup Jobs in Boston, MA

Drive strategy, roadmap, and delivery for Secure Workspace Access with emphasis on browser-based and hybrid VDI/browser access. Conduct customer discovery, define use cases, prioritize roadmaps, partner with engineering and alliances, validate integrations, create business cases, and support go-to-market and adoption. Measure outcomes for usability, supportability, and business value across healthcare and enterprise environments.

Lead strategy, roadmap, and lifecycle for Imprivata's EPCS product. Drive adoption, compliance, field readiness, cross-functional delivery, go-to-market execution, and product optimization for regulated healthcare workflows.

The Principal Accountant oversees international accounting functions, month-end close, reconciliations, and collaborates with various departments for compliance and audit support.

The Executive Assistant supports the CEO and executive team with scheduling, travel coordination, expense reporting, meeting organization, and maintaining confidentiality while ensuring smooth operations.

Serve as strategic HR partner to Product, Engineering, and Clinical leaders. Drive workforce planning, organizational design, talent management, performance coaching, employee relations, and change initiatives. Leverage HR technologies, analytics, and AI-enabled tools to inform decisions, improve processes, and support global HR programs and integrations.

Manage SMB customer relationships to drive product adoption, retention, satisfaction, and ARR growth. Monitor customer analytics, execute workflows in CRM/Gainsight, coordinate cross-functionally (Renewals, Support, Sales), surface voice-of-customer feedback, and identify advocates and scalable programs to improve customer outcomes.

Own the hardware product lifecycle and roadmap for access management devices (badge readers, biometrics, peripherals). Lead supplier partnerships, firmware/integration efforts, regulatory and field readiness, cross-functional launches, and metrics to drive adoption and customer experience in healthcare and enterprise environments.

Lead strategy and growth of Imprivata's customer community via Salesforce Experience Cloud. Design engagement, onboarding, advocacy, and event programs; track KPIs and analytics; manage content, forums, and user groups; partner cross-functionally to align community initiatives with product and business goals; gather customer feedback to influence product and voice-of-customer programs; and apply automation and digital tools to scale community experiences.

Lead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.

Partner with customer-facing leaders (Professional Services, Managed Services, Customer Success, Technical Support) to lead FP&A: planning, forecasting, KPI development, variance analysis, financial models, dashboards, automation, executive reporting, ad hoc analysis, and mentoring junior analysts to drive operational and financial performance.