Top Tech Jobs & Startup Jobs in Boston, MA

Provide Tier 1 support for end users: troubleshoot hardware, software, and peripherals; respond via phone/email/chat/ticketing; set up/configure equipment; document tickets; coordinate vendor repairs; perform occasional on-site visits; contribute to documentation and process improvements.

Handle incoming customer orders and requests, generate leads, build customer relationships, provide technical and post-sale support for HVAC products (including Mitsubishi Ductless), prepare quotes, enter and track orders, coordinate with sales and suppliers to resolve issues, and ensure timely delivery.

Manage Mitsubishi VRF commercial and ductless product business within assigned territory. Drive sales growth, provide quotes and system design using Mitsubishi tools, cultivate customers, train and support outside sales and branch staff, liaise with vendor and internal teams, and contribute to market strategy and business development.

Coordinate and expedite eCommerce orders by communicating with branch locations and customers, sourcing equipment internally, reporting inventory and logistics needs, resolving order issues, and identifying growth opportunities to hand off to Business Development. Provide high-quality customer service and perform other duties as assigned.