IT Support Specialist

IT Support Specialist

Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm  | Compensation: $22.00–$26.00/hour

Position Overview

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans, we're committed to building a technology-first operation — and our IT team is at the center of that work. As an IT Support Specialist (Tier 1), you will be the first point of contact for employees across our locations when technology issues arise. You'll resolve problems quickly, communicate clearly, and document thoroughly — playing a critical role in keeping our fast-moving distribution business running smoothly. This is an in-person, onsite position at our Wilmington Branch. Remote options are not available for role.

Company Website: http://www.homans.com/careers

Responsibilities of an IT Support Specialist:

• Resolve hardware, software, and peripheral issues for end users across our locations
• Respond to support requests via phone, email, chat, and ticketing system
• Set up and configure new hardware, software, and equipment for new and existing employees
• Document all interactions clearly and accurately in our ticketing system
• Coordinate with vendors on warranty, repair, and equipment replacement as needed
• Make occasional visits to nearby branch locations to provide on-site support
• Contribute to internal documentation, training materials, and process improvements
• Identify and flag recurring issues and patterns to help improve overall IT operations
• Other duties as assigned.

Qualifications of an IT Support Specialist:

• Strong verbal and written communication skills — ability to support non-technical users effectively
• Genuine customer service instinct and a calm, professional demeanor under pressure
• Solid problem-solving and critical thinking skills
• Proficiency with Microsoft 365 and Windows environments
• Comfort with ticketing systems and accurate work logging
• Prior help desk or IT support experience preferred
• Associate's or Bachelor's degree in IT or a related field preferred; relevant experience will be considered in lieu of degree
• This is an on-site role — no relocation assistance available

Theres no place like Homans!

• Competitive compensation with growth potential
• Career advancement opportunities – internal mobility to expand your role
• Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP)
• Employer-Paid Life/AD&D Insurance
• Employee Stock Purchase Plan
• Health & Wellness Program