Coordinate and expedite eCommerce orders by communicating with branch locations and customers, sourcing equipment internally, reporting inventory and logistics needs, resolving order issues, and identifying growth opportunities to hand off to Business Development. Provide high-quality customer service and perform other duties as assigned.
Job Summary & Responsibilities
Customer Support Team Associate
Location: Wilmington Branch | Schedule: Monday–Friday 6 am - 3pm | Compensation: $20.00–$22.00/hour
Position Overview
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.
At Homans, we're committed to delivering world-class service to our customers. As a Customer Support Team Associate, you will work with our internal branch locations and customer base to expedite orders from our eCommerce platform through the logistics chain — playing a key role in keeping our operations running smoothly.
Company Website: http://www.homans.com/careers
Responsibilities of a Customer Support Team Associate:
- Work with branch locations to communicate upcoming and expedite orders
- Source equipment and materials from within the company
- Report inventory and logistical needs to management
- Communicate with customers on order status and delivery/pick-up dates
- Work with the customer base to resolve issues
- Communicate internally on potential solutions and changes
- Support Business Development by identifying potential growth opportunities and handing off prospects to the Business Development Center
- Other duties as assigned.
Qualifications of a Customer Support Team Associate:
- Experience providing a high level of customer service
- Excellent telephone and written communication skills
- Demonstrated proficiency with computers and technology
- Strong problem-solving and decision-making skills
- Ability to build and maintain relationships
- Ability to follow up and follow through
- High School Diploma or GED required
There's no place like Homans!
- Competitive compensation with growth potential
- Career advancement opportunities – internal mobility to expand your role
- Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP)
- Employer-Paid Life/AD&D Insurance
- Employee Stock Purchase Plan
- Health & Wellness Program
#IND1
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