Top Tech Jobs & Startup Jobs in Boston, MA

Analyze customer feedback and service KPIs, monitor response times, recommend improvements, develop satisfaction initiatives, collaborate with product and operations teams, and create reports on customer experience trends to drive service quality.

Support patients in understanding healthcare costs, guide provider cost comparisons, explain medical billing terminology, protect patient confidentiality, record and analyze concerns, and provide empathetic follow-up assistance.

Manage new-customer transitions from sales to implementation by conducting welcome calls and orientations, configuring accounts and permissions, delivering training and demos, tracking onboarding milestones, ensuring product adoption, and collecting early-stage feedback.

Advise healthcare organizations on federal and state price transparency rules using compliance tools; assist with documentation and regulatory submissions; monitor policy changes; support audits and reporting; collaborate with legal teams and educate clients on best practices.

Respond to customer billing inquiries, resolve invoice discrepancies, process subscription updates and renewals, maintain account records, coordinate payment resolutions with finance, and explain pricing and service tiers to ensure timely resolution.

Provide client-facing support for understanding healthcare pricing datasets, analytics dashboards, and reporting tools. Help generate custom reports, clarify cost breakdowns, assist with data extraction/formatting, stay current on healthcare data regulations, and collaborate with analytics teams for complex inquiries.

Provide technical support resolving login and system errors, assist clients with API integrations and configurations, document incidents, escalate complex issues to engineering, test/validate bugs, and create troubleshooting guides.

Build and maintain client relationships, conduct onboarding and product training, monitor engagement and usage, provide ongoing education and support, address concerns, identify renewal and growth opportunities, and track satisfaction metrics.

Serve as first patient contact for healthcare pricing inquiries via phone, email, and chat. Explain pricing clearly, assist comparing provider rates, guide users on the Turquoise Health platform, document interactions in CRM, escalate complex billing/insurance issues, and maintain HIPAA-compliant confidentiality.