Build and maintain client relationships, conduct onboarding and product training, monitor engagement and usage, provide ongoing education and support, address concerns, identify renewal and growth opportunities, and track satisfaction metrics.
Job Description:
The Customer Success Representative builds strong client relationships and ensures organizations maximize value from Turquoise Health’s solutions. This position focuses on retention, satisfaction, and long-term partnership development.
Key Responsibilities:
- Conduct onboarding sessions and product training
- Monitor client engagement and platform usage
- Provide ongoing education and best practices
- Address client concerns promptly and professionally
- Identify renewal and growth opportunities
- Track satisfaction metrics and feedback
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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