Job Description:
The Patient Customer Service Representative serves as the first point of contact for patients seeking healthcare pricing information. This role supports individuals in navigating Turquoise Health’s platform to compare provider costs, understand medical service pricing, and make informed healthcare decisions. The representative ensures a compassionate, accurate, and patient-centered experience.
Key Responsibilities:
- Respond to patient inquiries via phone, email, and live chat
- Explain healthcare pricing data in clear, non-technical language
- Assist patients in comparing provider rates and service costs
- Help users navigate the Turquoise Health platform
- Document all interactions in CRM systems
- Escalate complex billing or insurance-related matters appropriately
- Maintain confidentiality and HIPAA compliance standards
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
