Top Tech Support Jobs in Boston, MA

Provides advanced technical support to SaaS customers through written and Zoom channels. Investigates complex issues, identifies root causes and workarounds, manages escalations, troubleshoots integrations and public APIs, supports Premium customers, mentors teammates, creates help content, improves processes, and contributes to customer and team KPIs.

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Provides technical support for customers using KPA software, products, and services. Responsibilities include troubleshooting issues, documenting and prioritizing tickets, escalating complex problems, reviewing ticket quality, communicating recurring issues, supporting product releases, and guiding customers through resolution. The role requires strong computer knowledge, Windows and MacOS familiarity, customer service skills, multitasking, organization, and clear communication across phone, chat, and email.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Provides tier-one technical and clinical support for ZOLL medical products through phone, email, and fax. Responsibilities include resolving customer inquiries, documenting complaints in a tracking system, following up on cases, researching solutions, creating process documentation and technical tips, supporting departmental shipping and receiving, and participating in occasional evening or weekend on-call coverage. Requires customer-facing technical support experience, strong communication, problem-solving, organization, and Microsoft Office skills.

Provides Tier I and Tier II technical support for medical device products through phone and email. Resolves customer and sales representative inquiries, documents claims in Oracle, escalates complex issues, mentors junior representatives, performs research, and provides occasional on-call, customer-site troubleshooting, installation, and emergency support.

Provides first-line technical support for Mimecast customers by phone and email. Troubleshoots issues, diagnoses root causes, implements solutions, documents cases, escalates complex problems, and maintains knowledge resources. The role also identifies recurring issues, recommends improvements, explains technical concepts clearly, and delivers a professional, empathetic customer experience while collaborating with internal teams.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Provides technical support and consulting for Dynamics 365 Finance and Operations ERP clients. Responsibilities include deployments, maintenance, data migration and conversion, custom development, code reviews, integrations, builds, documentation, user training, and environment support. The role uses Azure, Azure DevOps, Lifecycle Services, Power Platform, SSRS, and SSMS while collaborating with functional teams and clients.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides phone, remote, and in-person technical support across multiple healthcare locations. Troubleshoots hardware, software, printers, mobile devices, IP phones, networks, and operating systems; prepares and deploys equipment; manages support tickets and asset records; assists with account administration; supports technology implementations; and participates in an evening and weekend on-call rotation.

Monitor cloud systems, identify and troubleshoot incidents, escalate issues, document resolutions, maintain monitoring tools and dashboards, and follow operational runbooks. The role supports Linux-based production environments using Docker, Kubernetes, and Ansible concepts, collaborates with senior engineers to improve reliability, and participates in an out-of-hours on-call rotation.

Provides technical troubleshooting and assistance to AutoStore partners, handling incidents, warranty, spare parts, delivery quality, and robot repair cases. Delivers on-site support, trade show assistance, partner training, and knowledge-base content. Collaborates with Sales and R&D, maintains support KPIs, builds stakeholder relationships, and participates in weekend shifts and on-call rotations. Requires regular travel and the ability to understand complex automated fulfillment systems.

Provide Level 1 technical support for deployed autonomous manicure robots. Diagnose and resolve hardware, software, networking, and connectivity issues remotely; guide field personnel through troubleshooting; monitor system alerts; document incidents and resolutions; escalate complex problems; maintain knowledge resources; and collaborate with Engineering, Product, Operations, and Field Service teams. The role includes regular Wednesday-Sunday retail-hours coverage.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.