Top Tech Support Jobs in Boston, MA

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Provide advanced technical support to SaaS customers, resolving complex product, integration, API, and service issues. Manage escalations, investigate root causes, coordinate with Engineering, support Premium customers, mentor teammates, create Help Center content, and improve team processes. The role requires strong communication, customer empathy, troubleshooting expertise, and the ability to manage multiple priorities across time zones while meeting support KPIs.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provides technical support for PTC Windchill PLM products, diagnosing and resolving deployment, customization, and operational software issues. Collaborates with customers, developers, engineers, system administrators, and global support teams. Documents solutions, assists with complex issues, manages urgent cases, and delivers support through phone, email, and desktop sharing. Requires familiarity with Java, SQL, web applications, databases, enterprise systems, and server configuration.

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.

Leads Level 3 technical support and problem management across North America. Manages complex escalations, troubleshooting, root cause analysis, incident resolution, and corrective actions. Coaches and develops technical support staff while partnering with Engineering, R&D, Operations, Sales, and customers. Improves support reliability and efficiency through automation, AI, monitoring, documentation, knowledge management, standardized diagnostics, and performance insights.

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Provides technical leadership for offshore wind turbine service operations. Troubleshoots turbine issues remotely and onsite, manages technical cases and work orders, supports offshore execution planning, and develops troubleshooting guides. Leads improvements involving turbine controllers, HMI, SCADA, grid outages, digitalization, analytics, safety, quality, and warning strategies. Collaborates with service teams, technicians, supervisors, engineering, and operations leadership.

Provides enterprise customers with phone, email, and chat-based technical support. Troubleshoots and debugs complex software issues across Windows, Linux, cloud identity, networking, and access technologies; independently investigates problems and coordinates resolutions with Engineering, Product, Sales, and Tier 3 Support. Manages customer expectations, tracks escalations, communicates issue status, and participates in an on-call rotation.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.

Provides advanced technical support for financial institution customers, configuring backend settings and third-party integrations, investigating incidents, resolving complex issues, and collaborating with Product, Engineering, and Activation teams. Mentors support specialists, creates runbooks, facilitates training, documents bugs and enhancement requests, and translates business requirements into scalable configurations.

Provide Tier 1 technical support for PreVeil’s encrypted email and file-sharing platform. Responsibilities include managing customer tickets, resolving account setup and configuration issues, conducting onboarding and training sessions, documenting troubleshooting steps, escalating complex issues, and updating knowledge-base articles. The role requires strong communication, customer service, organization, and familiarity with Windows, macOS, email clients, Zoom, and support ticketing systems.

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.

Provides bilingual Spanish and English technical support for medical diagnostic instruments across Latin America. Diagnoses issues using customer discussions, data and log files, remote access, and CRM tools; guides customers through corrective actions, documents cases, determines when to dispatch field service representatives, and follows regulatory and ISO procedures.

Provides technical support for Web3 infrastructure customers, troubleshooting integrations and infrastructure issues using logs, CLI tools, scripting, Linux, and proxies. Documents findings, escalates actionable issues to engineering, maintains support documentation, improves automation and tooling, and handles account and billing requests. Collaborates cross-functionally to resolve customer problems quickly and participates in support rotations and issue reviews.

Provides advanced functional and technical support for customers using ERP integrations and payment solutions. Troubleshoots complex integration, accounting, payment processing, and data synchronization issues; manages customer cases and escalations; and collaborates with Product, Engineering, Customer Success, and Implementation teams. The role also contributes to knowledge-base content, process improvements, customer satisfaction, and mentoring while meeting service-level and resolution-time objectives.

Provides domestic and international technical support for transplant diagnostic products through phone, email, and on-site assistance. Troubleshoots software, instrumentation, and assay issues; conducts research, testing, investigations, and root cause analysis. Delivers customer demonstrations and training, maintains quality records, supports product launches and UAT, and participates in industry events. Requires strong HLA, antibody detection, molecular assay, Luminex, and next-generation sequencing expertise, with up to 50% travel.

Provides first-line technical support for diagnostic products and instruments in a call center environment. Troubleshoots customer and field personnel issues, researches solutions, documents interactions, escalates unresolved problems, supports colleagues, and participates in after-hours coverage. Requires clinical or technical expertise in hemostasis, acute care diagnostics, autoimmunity, or transfusion, along with strong communication, organization, customer service, and diagnostic troubleshooting skills.

Provides advanced technical support to customers and employees for instrument software, healthcare information-system interfaces, middleware, connectivity, cybersecurity, VPN access, databases, and IT solutions. Resolves escalated issues through phone, email, and remote sessions; documents incidents and resolutions; manages complaints and follow-ups; collaborates with internal teams; and participates in on-call coverage.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, logs, and remote access. Troubleshoots root causes, guides customers through corrective actions, documents calls in the CRM, follows regulatory procedures, and determines when field service dispatch is needed. Requires strong communication, problem-solving, product knowledge, and the ability to explain complex information clearly.