Top Tech Support Jobs in Boston, MA

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.

Provides employee help desk and branch technology support, troubleshooting hardware, software, phones, networks, workstations, printers, ATMs, and related equipment. Responsibilities include account administration, ticket triage, workstation deployment, user training, asset tracking, vendor coordination, documentation, policy updates, and project participation. Requires strong troubleshooting, communication, organization, and customer service skills. Frequent local travel between credit union branches and lifting up to 30 pounds are required.

Provides technical support and consultation for SaaS customers through Slack, chat, and email. Troubleshoots APIs, integrations, workflows, networking, authentication, and security issues; builds and documents Tines workflows; and supports AI actions and agentic workflows. The role requires independent prioritization, escalation judgment, detailed handoffs, customer empathy, and collaboration across global support teams, including solo weekend coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Leads technical support managers, team leads, and support engineers while owning SLA performance, customer satisfaction, escalations, staffing, and operational excellence. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize support processes, develop employees, and execute strategic transformation initiatives.

Provides frontline technical support for employees, troubleshooting Windows hardware, software, connectivity, and access issues. Manages help desk tickets, user accounts, onboarding and offboarding, workstation deployment, equipment inventory, and vendor coordination. Documents solutions, escalates complex issues, and supports process improvements. The role requires strong customer service, communication, organization, and at least three years of technical support experience.

Provides Level 2 technical support for cellular and wireline network gateways, routers, and managed services. Responsibilities include monitoring network health, responding to alarms, performing remote diagnostics, analyzing Linux logs, troubleshooting packet captures and firewall rules, coordinating with customers and field technicians, documenting incidents, and escalating unresolved issues. The role requires flexible shift availability, strong communication, customer service, and network troubleshooting expertise.

Provides Level 2 technical support for cellular and wireline network services in a remote contact-center environment. Responsibilities include monitoring network alerts, diagnosing OSI-layer issues, analyzing Linux logs and packet captures, troubleshooting routers, firewalls, NAT, and network connectivity, coordinating with customers and field technicians, supporting installations, documenting incidents, and meeting service KPIs. The role requires strong Linux command-line, networking, and customer communication skills, with weekend and holiday shift flexibility.

Provides technical customer support by responding to inquiries, troubleshooting product functionality, reporting, integrations, and data issues, and writing basic scripts for investigations. Documents solutions, maintains knowledge-base resources, escalates complex cases, supports manual testing, and collaborates with product, engineering, and customer success teams. Tracks recurring issues and recommends process improvements while maintaining clear, empathetic communication and a strong customer focus.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides technical customer support through email and live chat, triages tickets, diagnoses product issues, assists customers with onboarding and platform usage, and identifies product improvements. The role also supports process improvement and collaborates with Product and Customer Success teams. Candidates should understand basic programming concepts, communicate clearly, work independently, and be available for rotating weekend coverage during Central or Mountain time zone hours.

Provides technical support to dental office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, manages escalations, follows HIPAA guidelines when applicable, contributes to knowledge bases and training, and maintains product expertise while working scheduled shifts.

Provides technical support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, follows escalation procedures, supports knowledge-base updates, performs data analysis, and collects customer-site information in accordance with HIPAA guidelines. Requires strong communication, troubleshooting, organization, and independent decision-making skills.

Provides technical and application support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves hardware, software, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM systems, follows escalation procedures, supports knowledge-base updates, performs data analysis, and maintains product expertise while adhering to company standards and HIPAA guidelines.

Own technical support cases for BloodHound Enterprise customers across SaaS and on-premises deployments. Investigate logs, errors, authentication, connectivity, APIs, data collection, integrations, and environmental issues. Communicate clearly with customers, provide troubleshooting guidance, collaborate with Technical Account Managers, and escalate well-documented defects to Product and Engineering. Create documentation, identify recurring issues, protect diagnostic data, and participate in rotating on-call coverage.

Provides phone, email, and chat-based technical support for customer software applications. Manages support tickets, documents issues, resolves or escalates complex problems, identifies trends, maintains technical records, and recommends process improvements. Requires strong customer communication, troubleshooting, writing, and adaptability skills, along with familiarity with web technologies, Windows, DNS, Microsoft Office, and CRM systems.

Provide technical support for media and entertainment customers, diagnosing issues across post-production, media lifecycle, and VFX workflows. Partner with Product, Engineering, and Customer Success to resolve root causes, support feature releases, maintain documentation and escalation processes, and improve support KPIs. Lead debugging sessions, reproduce client issues, train customers, and mentor the Support team while contributing to product and process improvements.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Provides second-level technical support for PACS and healthcare IT systems, troubleshooting escalated issues, managing support queues, maintaining system updates, and coordinating with customers and cross-functional teams. The role supports Windows, Linux, databases, networking, cloud integrations, RIS, DICOM, HL7, and EMR technologies. Responsibilities also include documentation, training, root cause analysis, technical evaluations, compliance, customer communication, and continuous improvement. The position is remote with occasional travel and on-call participation.

Provides tier-one technical support to faculty, staff, and students across Windows, Mac, Apple, and Chrome devices. Installs, configures, maintains, repairs, and upgrades hardware, software, operating systems, and peripherals. Troubleshoots Help Desk requests, documents resolutions, manages equipment inventory, supports technology upgrades, researches tools, and assists with user training. The role requires strong customer service, communication, problem-solving, teamwork, and the ability to manage shifting priorities in a school environment.

Leads technical support managers, team leads, and engineers while owning support operations, SLA performance, escalations, customer satisfaction, staffing, and continuous improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize global processes, develop employees, and execute support strategy. Uses KPIs such as CSAT, NPS, FCR, MTTR, backlog health, and escalation rates to drive operational excellence.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.