Top Tech Support Jobs in Boston, MA

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

As a Technical Support Engineer, you will troubleshoot technical issues for customers, collaborate with teams, and improve support processes.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Associate Technical Support Engineer will provide production support for Wealth Management solutions, troubleshoot client issues, and manage case resolutions.

The Lead Technical Support Engineer will serve as a trusted advisor to customers, addressing mobile SDK application issues, providing solutions, and ensuring customer success with HERE's products.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

Provide technical product support for customers, troubleshoot and resolve issues, escalate complex problems, document cases, collaborate with engineering and product teams, and help improve support processes and knowledge base to ensure customer satisfaction.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The Technical Support Representative provides initial technical support via various communication channels, managing customer inquiries, troubleshooting, and educating customers.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

The Technical Support Engineer will provide Level 1 support for robotic systems, troubleshooting technical issues remotely, and improving customer support processes.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

The Senior Manager of Robotics Technical Support leads a team for diagnosing and resolving technical issues in robotics systems, drives improvement initiatives, and ensures customer satisfaction.

The Technical Support Representative provides Tier I and II support for ZOLL medical products, assisting customers through troubleshooting, documentation, and collaboration with product teams, while also mentoring junior staff.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

As a Technical Support Engineer, you'll resolve issues for customers, manage support tickets, guide clients through products, and create resources to improve support efficiency.

Lead the AMER support team, manage escalations and performance, ensure SLA compliance, and communicate with customers during incidents while mentoring team members and driving process improvements.

Provide remote technical support for microbiology diagnostic instruments and assays via phone, email, and video. Troubleshoot hardware, software, reagent issues; resolve or dispatch field service. Maintain quality and compliance, support training needs, and work scheduled shifts including one recurring weekend day.

Provide remote technical support for microbiology diagnostic instruments and assays via phone, email, and video. Troubleshoot hardware, software, reagent, and training issues, resolve or dispatch appropriate resources, and maintain quality and compliance in a 24/7 support environment.

Provide remote technical support for Beckman Coulter microbiology products, troubleshooting hardware, software, reagent and assay issues via phone/email/video, resolving problems or dispatching field resources while maintaining quality and compliance.