Top Tech Support Jobs in Boston, MA

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

As a Technical Support Associate, you will investigate and resolve technical issues for users, manage support tickets, and collaborate with cross-functional teams to improve platform stability.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide technical support for customers experiencing API issues, debug problems, write documentation, and assist throughout the customer journey.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Lead a Tier 3 Technical Support team, diagnose complex issues in IoT and connectivity, ensure customer satisfaction, and drive operational excellence.

The role involves troubleshooting client-facing web application issues, coordinating with Tier III support, and providing client training and documentation.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

Responsible for providing tier 1 technical support to customers and ZOLL Sales Team, handling inquiries, complaint tracking, and documentation.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer, you will provide technical assistance to customers, manage inquiries, and help troubleshoot issues with Dispatch's software solutions, working closely with Customer Success Managers and engineering teams.

The Technical Support Engineer provides technical support for Jama Software, addressing complex issues across cloud and self-hosted systems. Responsibilities include troubleshooting, contributing to documentation, and supporting customers with installations and migrations.

Provide technical support for customers, managing support tickets, diagnosing and resolving issues with robotic systems, and ensuring customer satisfaction.

Provide first-line technical support for customers, diagnosing and resolving Level 1 issues related to robotic systems and infrastructure, while managing customer support tickets and ensuring compliance with SLAs.

The Technical Support Specialist provides advanced troubleshooting for ERP system issues, collaborates with internal teams on technical problems, and enhances documentation while ensuring customer satisfaction and continuous improvement of support processes.

The role involves providing technical support for the Blue Planet Software Portfolio, collaborating with teams to resolve issues, and maintaining customer satisfaction.

As a Technical Support Engineer, you'll execute software upgrades, manage SLAM maps, troubleshoot technical issues, and support clients while collaborating with cross-functional teams.

The Technical Support Engineer II provides advanced technical support, incident management, and customer escalation support for GEHC Software and hardware, while leading improvements in productivity and knowledge management.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Provide system level post-sales support to customers, including troubleshooting, technical support, and communication with internal teams. Train junior engineers.

This role provides expert technical support for water treatment systems, managing customer inquiries and guiding on troubleshooting and installations. It requires collaboration with internal teams and external contractors, and involves after-hours support and occasional travel.