Top Tech Support Jobs in Boston, MA
As a Technical Support Analyst, you will provide technical support and troubleshooting for our software products. You will be the first point of contact for customers and will strive for a first-call resolution. Additionally, you will document knowledge from support tickets to benefit team members and customers.
Senior Service Desk Technician role based in Boston with a focus on Employee Lifecycle, providing onboarding/offboarding support, leading meetings/trainings, strong communication skills, and User Management expertise.
IT Support Specialist responsible for analyzing, troubleshooting, and resolving technical issues for local, remote, and mobile staff. Also involves maintaining inventory, creating documentation, and supporting summer intern program. Preferred qualifications include 3+ years of experience, proficiency in Windows 10, Linux, and Mac OSX, Active Directory skills, and helpdesk certifications.
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Lead a team of Technical Support Engineers, resolve customer issues, collaborate with engineering leaders, manage key support metrics, and mentor the team.
Technical Support Engineer responsible for supporting customers with complex technical problems, creating reusable code examples, collaborating with engineering team, documenting technical issues, and providing mentorship within the support team. Must have 2 years of technical customer support experience and 3 years of JavaScript experience. Fluency in English and proficiency in software development best practices required.
Develop and oversee the implementation of information security procedures and policies in a fast-moving, data-driven environment for millions of users across millions of cars globally. Responsibilities include implementing secure software development measures, conducting security assessment reviews, and leading risk-focused culture and process change.
Wasabi is seeking a Senior Technical Support Engineer with AWS storage experience to join their Technical Support Team. The engineer will provide technical leadership in solving complex issues and work towards operational scalability. The role requires hands-on experience with AWS S3 Cloud Storage, AWS Solution Architect Associate Certification, and 8+ years of relevant work experience. Knowledge of backup software, applications using APIs & SDKs, and Linux and networking protocols is also required.
Maintain and troubleshoot laboratory equipment, perform routine maintenance, assist with installing new equipment, coordinate vendor interactions, and participate in safety and compliance initiatives at a synthetic biology startup.
Lead technical projects, consult customers on custom integrations, data maintenance calculations, and custom reports. Develop and expand existing accounts, collaborate with cross-functional teams.
Act as the frontline contact for customers in need of support, provide timely responses, diagnose and resolve technical issues, improve support processes, collaborate with cross-functional teams, contribute to the Tulip Library.
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