Top Tech Support Jobs in Boston, MA

Provide advanced L2 technical support for Bindplane, troubleshoot deployment/configuration/integration issues across cloud and containerized environments, collaborate with Product/Engineering, create knowledge base articles, and act as escalation point for L1 support to improve product quality and customer satisfaction.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

Provide phone and email technical/data support for medical device–software integrations; enter and track cases in Oracle; troubleshoot installs, networking, Windows/server, SQL and wireless issues; use remote access tools; manage knowledge base, backlog, and on-call rotation; escalate to product teams to meet customer expectations.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The Technical Support Representative provides initial technical support via various communication channels, managing customer inquiries, troubleshooting, and educating customers.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

Provide hands-on field and remote technical support for hardware and software, perform installs and diagnostics on vehicles and trailers, train customers and OEMs, monitor product health, support pilots and pre-sales, and collaborate with Sales, Engineering, and Development teams to resolve issues and improve customer experience.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.

Provide first-line technical support for ICS/OT cybersecurity customers: triage and resolve common issues, document cases, use AI tools responsibly, escalate complex problems, support upgrades and configurations, contribute to the knowledge base using KCS practices, and participate in a monthly weekend on-call rotation.

As a Technical Support Specialist, you will provide proactive support to customers via email and phone, resolve issues, and collaborate with teams to enhance user experience.