Top Tech Support Jobs in Boston, MA

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Support Account Managers in client service and marketing for commercial insurance accounts, including renewal processes and maintaining agency systems.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

Provide desktop and application support (2nd/3rd tier) for Apple and Windows environments, manage deployments, MDM, printers, backups, VIP white-glove support, documentation, training, and participate in projects and non-business hour deployments.

The Technical Support Engineer II provides advanced technical support, incident management, and customer escalation support for GEHC Software and hardware, while leading improvements in productivity and knowledge management.

As a Technical Support Associate, you will investigate and resolve technical issues for users, manage support tickets, and collaborate with cross-functional teams to improve platform stability.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide technical support for customers experiencing API issues, debug problems, write documentation, and assist throughout the customer journey.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

Responsible for providing tier 1 technical support to customers and ZOLL Sales Team, handling inquiries, complaint tracking, and documentation.

The Technical Support Engineer I will provide expert troubleshooting and customer support for Axon products, ensuring client satisfaction and effective issue resolution while collaborating with law enforcement agencies.

Provide first-line technical support to customers, resolve issues, maintain documentation, and collaborate with cross-functional teams to improve customer experience.

The Technical Customer Support Associate provides front-line support, resolves customer inquiries, conducts troubleshooting, and advocates for product experience improvements in a fintech environment.

The Senior Technical Support Specialist resolves complex customer inquiries, mentors team members, manages software defects, and collaborates with Product and Engineering teams.

The Lead Technical Support Specialist manages frontline support quality, mentors teammates, resolves complex issues, and improves support workflows in a fully remote environment.

Provide L1/L2 technical support during live events, troubleshoot data discrepancies using PostgreSQL, monitor product performance, implement urgent fixes across React/FastAPI/DB, collaborate with developers, document cases, and support customers across US timezones.

Provide Tier 1-2 support for macOS and Windows devices, administer core SaaS and identity platforms, enforce security/compliance via MDM and MFA, maintain documentation, and assist onboarding/offboarding for a fully remote workforce.

Provide technical support to merchants via live chat, email and occasional calls. Troubleshoot issues, identify patterns, escalate bugs, contribute documentation, use support tools and analytics, and collaborate to meet team goals.

As a Tier 1 Technical Support Engineer, you will manage customer issues, troubleshoot technical problems, provide support via Salesforce, and collaborate with teams to ensure customer success.

Provide front-line technical support to students via phone, chat, email, and social media. Troubleshoot online classroom access, browser and application issues, document resolutions, escalate when needed, and meet first-contact resolution metrics while working assigned shifts in a high-volume virtual call center.

Provide first-line technical support for the Mogli SMS & WhatsApp application, troubleshoot issues, escalate to senior teams, configure basic automations, maintain Salesforce Cases, contribute to knowledge base, test product releases, and advocate for client priorities.