Top Tech Support Jobs in Boston, MA

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Provides technical support for customers using KPA software, products, and services. Responsibilities include troubleshooting issues, documenting and prioritizing tickets, escalating complex problems, reviewing ticket quality, communicating recurring issues, supporting product releases, and guiding customers through resolution. The role requires strong computer knowledge, Windows and MacOS familiarity, customer service skills, multitasking, organization, and clear communication across phone, chat, and email.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provides first-level technical support for Apple devices and basic hardware, software, networking, account, and application issues. Sets up and maintains employee equipment, manages support tickets, documents resolutions, and escalates complex problems. Delivers customer-focused assistance to in-office and remote employees while maintaining clear communication and accurate records.

Own complex technical support tickets involving APIs, logs, databases, cloud-billing connections, and data pipelines. Diagnose root causes using SQL, log analysis, and cloud-cost data, resolving issues directly when possible and escalating appropriately. Build documentation, runbooks, and AI workflows to improve automated support through Fin and internal tooling. Communicate clearly with customers and engineering while prioritizing a live ticket backlog.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide Tier I technical support for smart cooler vending operators. Receive and categorize support requests, guide customers through approved troubleshooting, assist with onboarding and app usage, gather connectivity and payment-reader information, document issues, communicate next steps, and follow up. Escalate complex connectivity, backend, hardware, payment integration, and vendor issues to Tier II support while maintaining clear customer communication and accurate records.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Provides frontline technical support for healthcare members by diagnosing hardware and software issues, guiding onboarding, resolving inquiries across phone, email, and chat, documenting root causes, and improving troubleshooting resources. The role requires empathetic communication, multitasking, schedule flexibility, remote-work effectiveness, and collaboration with internal teams. Over time, the specialist handles increasingly complex issues, identifies recurring technical problems, supports peers, and contributes to improved member satisfaction and operational processes.

Provides Tier 2 technical support for payment processing, online giving, gateway integrations, and reconciliation issues. Investigates complex customer problems, reproduces defects, analyzes logs and account data, and collaborates with Engineering through Jira. Communicates clear resolutions and workarounds, manages customer expectations, maintains support metrics, and partners with Customer Success in a fast-paced SaaS environment.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Provides first-line technical support for PACS and imaging informatics systems at a major customer site. Responsibilities include troubleshooting, managing and documenting service requests, resolving incidents, escalating complex issues, supporting installations and maintenance, monitoring service performance, complying with regulations, and communicating solutions to customers. This field-based role also requires collaboration with senior engineers and cross-functional teams and ongoing technical training.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Provide technical support for web-based platforms, hardware, software, networking, communication systems, and end-user environments. Diagnose and resolve client issues through Zoom and phone support, assist users with solutions, document procedures and standards, and contribute to IT projects and service improvements. Support includes SaaS applications, operating systems, browsers, TCP/IP, Microsoft products, macOS, and peripherals while delivering strong customer service.

Provides tier-one technical and clinical support for ZOLL medical products through phone, email, and fax. Responsibilities include resolving customer inquiries, documenting complaints in a tracking system, following up on cases, researching solutions, creating process documentation and technical tips, supporting departmental shipping and receiving, and participating in occasional evening or weekend on-call coverage. Requires customer-facing technical support experience, strong communication, problem-solving, organization, and Microsoft Office skills.

Provides Tier I and Tier II technical support for medical device products through phone and email. Resolves customer and sales representative inquiries, documents claims in Oracle, escalates complex issues, mentors junior representatives, performs research, and provides occasional on-call, customer-site troubleshooting, installation, and emergency support.

Provides first-line technical support for Mimecast customers by phone and email. Troubleshoots issues, diagnoses root causes, implements solutions, documents cases, escalates complex problems, and maintains knowledge resources. The role also identifies recurring issues, recommends improvements, explains technical concepts clearly, and delivers a professional, empathetic customer experience while collaborating with internal teams.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Provides technical support and consulting for Dynamics 365 Finance and Operations ERP clients. Responsibilities include deployments, maintenance, data migration and conversion, custom development, code reviews, integrations, builds, documentation, user training, and environment support. The role uses Azure, Azure DevOps, Lifecycle Services, Power Platform, SSRS, and SSMS while collaborating with functional teams and clients.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.