Top Tech Support Jobs in Boston, MA

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Leads technical support managers, team leads, and support engineers while owning SLA performance, customer satisfaction, escalations, staffing, and operational excellence. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize support processes, develop employees, and execute strategic transformation initiatives.

Leads technical support managers, team leads, and engineers while owning support operations, SLA performance, escalations, customer satisfaction, staffing, and continuous improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize global processes, develop employees, and execute support strategy. Uses KPIs such as CSAT, NPS, FCR, MTTR, backlog health, and escalation rates to drive operational excellence.

Provides advanced technical support for the Dragos cybersecurity platform, troubleshooting escalated issues across Linux, Kubernetes, hardware, cloud infrastructure, APIs, networking, and hybrid environments. Reproduces issues in lab environments, analyzes logs, documents solutions, escalates unresolved problems, and collaborates with engineering and internal teams. Maintains customer communication, contributes to knowledge bases and process improvements, and participates in escalation and weekend on-call rotations.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Provide technical support for Linux-based automatic test equipment platforms, diagnosing operating system, driver, middleware, hardware, and test execution issues. Responsibilities include customer deployments, system integration, configuration, software updates, log and crash analysis, remote and occasional onsite support, documentation, training materials, and new product introduction activities. The role collaborates with engineering teams and supports global customers and manufacturing partners.

Provides Tier 1 technical support to customers through phone, chat, and email. Troubleshoots product and platform issues, researches solutions, documents interactions in Salesforce, manages follow-up cases, and escalates issues when appropriate. The role requires clear communication, empathy, critical thinking, multitasking, accurate documentation, and the ability to handle high-volume customer interactions involving Windows, Mac, Chromebook, iPad, and tablet devices.

Provide technical support for a SaaS platform by resolving tickets, calls, and emails; troubleshoot and replicate software issues, document resolutions, escalate complex problems, assist with customer onboarding and training, and identify recurring issues for product improvement. The role requires clear communication, technical aptitude, analytical problem-solving, time management, independent work, and cross-functional collaboration.

Leads regional technical support for semiconductor capital equipment, serving as the primary escalation point for complex customer and field-service issues. Manages and mentors product support engineers, develops technical and applications expertise, supports product introductions and end-of-life strategies, and drives training, documentation, root-cause analysis, corrective actions, and process improvements. Collaborates with engineering, product management, and field service teams to improve customer satisfaction, product reliability, and service profitability.

Serves as the first point of contact for customer support inquiries across ticketing, chat, email, and phone. Troubleshoots basic to moderately complex software issues, documents interactions and resolutions, escalates cases to Tier 2, and guides customers through solutions. The role maintains product knowledge, contributes to knowledge-base documentation, collaborates with internal teams, and supports service-level and customer satisfaction goals during high-volume periods.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and networks; configuring content sources and product features; managing alerts and remediation plans; creating runbooks and knowledge articles; educating customers; and coordinating cross-functional improvements. The role is remote, customer-dedicated, and may include extended on-call hours, screenings, clearances, training, and customer equipment use.

Provides proactive and reactive technical support to designated enterprise customers. Responsibilities include troubleshooting logs, stack traces, browser traces, APIs, integrations, authentication, and networks; managing incidents and remediation plans; configuring content sources; maintaining runbooks and knowledge articles; educating customers; coordinating with internal teams; and driving support improvements. The role is remote with flexible hours and may require customer-specific screenings, equipment, training, certifications, and extended on-call coverage.

Provides advanced Tier 3 technical support for IBM Guardium Data Security and IBM Z Multi-Factor Authentication products. Diagnoses complex installation, configuration, performance, and functionality issues; performs root cause analysis; develops reproducible cases; and recommends and implements solutions with customers and Engineering. The role supports z/OS environments, contributes to training and documentation, assists junior engineers, participates in projects, and may require occasional after-hours, weekend, or holiday support.

Provides technical customer support, investigates complex issues using logs and dashboards, reproduces defects in sandbox environments, troubleshoots QuickBooks Online integrations, and escalates findings to Engineering. The role also manages long-running cases, identifies recurring product issues, collaborates cross-functionally, and creates technical Help Center content. Requires technical support experience, strong debugging and written communication skills, QuickBooks Online expertise, and U.S. work authorization.

Provides L1 technical support to enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat-investigation issues through ticket ownership, log analysis, root-cause analysis, and collaboration with Engineering and Product. Supports onboarding, maintains knowledge-base documentation, communicates customer updates, identifies recurring issues, and recommends product improvements. Requires Spanish fluency and experience supporting cybersecurity, SaaS, or enterprise technology environments.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Provides 24/7 technical support for network management system products, troubleshooting customer issues, performing corrective and preventative maintenance, and escalating complex problems. Manages outages, documents root causes, develops recovery solutions, maintains Salesforce and procedural records, and ensures SLA compliance. The role also supports knowledge management, customer communication, and collaboration with higher-level product and engineering teams.

Leads and rebuilds GrowthLoop’s technical support organization, including recruiting and coaching distributed support engineers, setting service levels, managing escalations, and owning customer outcomes. Designs AI-assisted support workflows with appropriate permissions, evaluation, and human oversight. Builds knowledge systems, runbooks, diagnostic tools, and automation while partnering with Product and Engineering on incident response, reliability, and permanent fixes.

Provides advanced technical support for complex customer issues involving ERP integrations, APIs, middleware, data integrity, and SaaS configurations. Responsibilities include log analysis, root cause investigation, issue replication, escalation coordination with Product and Engineering, customer communication, documentation, incident reviews, and process improvement. The specialist also supports system upgrades, regression testing, permissions management, and third-party connector troubleshooting.

Provides combined Azure infrastructure administration and IT help desk support. Responsibilities include managing Azure virtual machines, networking, storage, backups, monitoring, identity, security, patching, and costs; troubleshooting Windows, Microsoft 365, Active Directory, servers, applications, VPNs, and user issues; handling support tickets; documenting resolutions; automating tasks with PowerShell and Azure CLI; and supporting migrations, upgrades, incident reviews, and maintenance.