Top Tech Support Jobs in Boston, MA

The Associate Technical Support Engineer will provide production support for Wealth Management solutions, troubleshoot client issues, and manage case resolutions.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Provide phone and email technical and data support for ZOLL medical device integrations; triage and escalate issues, enter claims in Oracle, maintain knowledge base, perform software installs/upgrades, use remote access tools, and participate in on-call rotation to ensure customer resolution.

Provide administrative and technical support to Account Managers on commercial lines accounts, prepare certificates of insurance and related documents, maintain account data in broker/management systems, perform quality-control reviews, handle correspondence and electronic filing, and follow HUB broker standards while supporting customer service and account servicing tasks.

Provide customer-facing training, implementation, troubleshooting, and support for the Data Repository SQL database within MEDITECH's EHR. Act as primary customer contact, research and resolve software and database issues, configure and service the application, create documentation, communicate with stakeholders, train users, and mentor peers while managing projects to quality standards.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

The Technical Support Representative III provides technical support to dealers, resolving service issues, troubleshooting, managing warranty claims, mentoring, and documenting problems.

Provide first class technical support to Axon customers via email and phone, troubleshooting and resolving hardware and software issues while exceeding performance goals.

As a Technical Support Account Manager, you'll manage strategic SaaS and On-Premise customers, ensuring satisfaction and addressing operational challenges while acting as their trusted advisor.

Provide remote technical support for microbiology diagnostic instruments via phone, email, and video. Troubleshoot hardware, software, reagent and assay issues, resolve problems remotely or dispatch field resources, maintain quality and compliance, and support weekend and extended-hours coverage.

Provide remote technical support for microbiology product line, resolving hardware, software, assay, and training issues via phone/email/video. Diagnose issue type, resolve remotely or dispatch appropriate field resources, maintain quality and compliance, and support 24/7 operations including required weekend coverage.

Provide remote technical support for Beckman Coulter microbiology products, resolving hardware, software, assay, and training issues via phone/email/video. Triage problems, dispatch field resources when needed, maintain quality and compliance, and work within a 24/7 support environment including required weekend coverage.

Provide remote technical support for microbiology diagnostic instruments, troubleshooting hardware, software, assays and training issues via phone, email and video. Resolve or escalate issues, distinguish root causes, and dispatch resources as needed in a 24/7 support environment. Weekend availability required.

Provide remote technical support for microbiology products via phone, email, and video. Troubleshoot and resolve hardware, software, reagent/assay, and training issues, escalate or dispatch field resources as needed, maintain quality/compliance standards, and work scheduled weekend shifts in a 24/7 support environment.

Provide remote advanced technical support for microbiology diagnostic instruments, diagnosing hardware, reagent, and software issues by phone/email/video, resolving problems or dispatching field resources, and maintaining quality and compliance in a 24/7 support environment.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Manage multi-site IT support operations for a manufacturing organization: lead L1/L2 teams, resolve hardware/software issues, oversee infrastructure, enforce cybersecurity, coordinate vendors, manage imaging and deployments, document systems, and align IT with production goals.