Top Tech Support Jobs in Boston, MA

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Provide technical support for Linux-based automatic test equipment platforms, diagnosing operating system, driver, middleware, hardware, and test execution issues. Responsibilities include customer deployments, system integration, configuration, software updates, log and crash analysis, remote and occasional onsite support, documentation, training materials, and new product introduction activities. The role collaborates with engineering teams and supports global customers and manufacturing partners.

Leads regional technical support for semiconductor capital equipment, serving as the primary escalation point for complex customer and field-service issues. Manages and mentors product support engineers, develops technical and applications expertise, supports product introductions and end-of-life strategies, and drives training, documentation, root-cause analysis, corrective actions, and process improvements. Collaborates with engineering, product management, and field service teams to improve customer satisfaction, product reliability, and service profitability.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and networks; configuring content sources and product features; managing alerts and remediation plans; creating runbooks and knowledge articles; educating customers; and coordinating cross-functional improvements. The role is remote, customer-dedicated, and may include extended on-call hours, screenings, clearances, training, and customer equipment use.

Provides proactive and reactive technical support to designated enterprise customers. Responsibilities include troubleshooting logs, stack traces, browser traces, APIs, integrations, authentication, and networks; managing incidents and remediation plans; configuring content sources; maintaining runbooks and knowledge articles; educating customers; coordinating with internal teams; and driving support improvements. The role is remote with flexible hours and may require customer-specific screenings, equipment, training, certifications, and extended on-call coverage.

Provides advanced Tier 3 technical support for IBM Guardium Data Security and IBM Z Multi-Factor Authentication products. Diagnoses complex installation, configuration, performance, and functionality issues; performs root cause analysis; develops reproducible cases; and recommends and implements solutions with customers and Engineering. The role supports z/OS environments, contributes to training and documentation, assists junior engineers, participates in projects, and may require occasional after-hours, weekend, or holiday support.

Provides technical customer support, investigates complex issues using logs and dashboards, reproduces defects in sandbox environments, troubleshoots QuickBooks Online integrations, and escalates findings to Engineering. The role also manages long-running cases, identifies recurring product issues, collaborates cross-functionally, and creates technical Help Center content. Requires technical support experience, strong debugging and written communication skills, QuickBooks Online expertise, and U.S. work authorization.

Provides L1 technical support to enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat-investigation issues through ticket ownership, log analysis, root-cause analysis, and collaboration with Engineering and Product. Supports onboarding, maintains knowledge-base documentation, communicates customer updates, identifies recurring issues, and recommends product improvements. Requires Spanish fluency and experience supporting cybersecurity, SaaS, or enterprise technology environments.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Provides 24/7 technical support for network management system products, troubleshooting customer issues, performing corrective and preventative maintenance, and escalating complex problems. Manages outages, documents root causes, develops recovery solutions, maintains Salesforce and procedural records, and ensures SLA compliance. The role also supports knowledge management, customer communication, and collaboration with higher-level product and engineering teams.

Leads and rebuilds GrowthLoop’s technical support organization, including recruiting and coaching distributed support engineers, setting service levels, managing escalations, and owning customer outcomes. Designs AI-assisted support workflows with appropriate permissions, evaluation, and human oversight. Builds knowledge systems, runbooks, diagnostic tools, and automation while partnering with Product and Engineering on incident response, reliability, and permanent fixes.

Provides advanced technical support for complex customer issues involving ERP integrations, APIs, middleware, data integrity, and SaaS configurations. Responsibilities include log analysis, root cause investigation, issue replication, escalation coordination with Product and Engineering, customer communication, documentation, incident reviews, and process improvement. The specialist also supports system upgrades, regression testing, permissions management, and third-party connector troubleshooting.

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Provides combined Azure infrastructure administration and IT help desk support. Responsibilities include managing Azure virtual machines, networking, storage, backups, monitoring, identity, security, patching, and costs; troubleshooting Windows, Microsoft 365, Active Directory, servers, applications, VPNs, and user issues; handling support tickets; documenting resolutions; automating tasks with PowerShell and Azure CLI; and supporting migrations, upgrades, incident reviews, and maintenance.

Diagnose and resolve production issues affecting robots through logs, telemetry, video, and remote debugging. Develop and ship small software fixes, UI improvements, hardware error messages, and feature updates. Track recurring issues, document root causes, improve support playbooks, and escalate larger problems to core software teams. The role includes customer-facing collaboration, frequent interruptions, fixed weekday shifts, and shared nights-and-weekends on-call coverage.

Provides first-level technical support to customers by phone, email, and chat. Troubleshoots basic software, connectivity, installation, setup, password, and account access issues; documents resolutions and escalates complex problems. Requires clear communication, patience, computer literacy, problem-solving skills, and willingness to learn. Previous IT experience or certification is beneficial but not required.

Own customer support tickets from initial response through resolution, maintaining SLA commitments and coordinating escalations. Troubleshoot Linux-based GPU clusters, access issues, storage, networking, containers, drivers, quotas, security groups, billing, and account problems. Gather logs, reproduce issues, execute and create runbooks, improve documentation, and communicate clearly under pressure. The role requires cross-time-zone collaboration and participation in an on-call rotation for critical incidents.

Provides technical support across PostHog products, owns customer tickets, investigates and debugs unfamiliar systems, ships code and documentation fixes, and partners with engineering teams on recurring customer issues. The role also improves support tooling and workflows, communicates clearly with technical customers, and shares product feedback to inform prioritization.

Provides Tier 1 technical support to customers through phone, chat, and email. Troubleshoots issues, researches solutions, documents interactions in Salesforce, manages case follow-ups, escalates unresolved problems, and delivers empathetic customer service in a high-volume environment. The role requires strong communication, critical thinking, multitasking, technical troubleshooting, and proficiency with common operating systems, browsers, productivity applications, and devices.