Top Tech Support Jobs in Boston, MA

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

The Technical Support Engineer II will triage support tickets, engage with customers for issue clarification, and hand off cases to senior engineers. Responsibilities include resolving straightforward tickets, gathering technical details, maintaining ticket hygiene, and identifying process improvements.

In this role, you'll diagnose AI-related issues, troubleshoot technical problems, document escalations, and enhance support processes while utilizing AI tools.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Responsible for complex maintenance and repair of equipment, analyzing high-complexity issues, developing action plans, and training local teams. Supports customer installations and escalations while collaborating with engineering.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

As a Technical Support Specialist, you'll offer technical assistance, enhance customer experience, solve issues, maintain platform knowledge, and collaborate with the Customer Success team.

The Technical Support Engineer I provides advanced technical support, resolves customer issues, manages complex problems, and documents solutions within the healthcare imaging domain.

Join Nedap Retail as a Technical Support Engineer managing technical escalations and supporting the iD Cloud platform with strong collaboration and documentation skills.

This role provides technical support for security detection systems and involves on-site support, troubleshooting, and training. Significant travel is required, with responsibilities including system audits, product performance assessment, and mentoring field service technicians.

The role involves providing technical customer support for alarm systems and home automation through phone calls, troubleshooting issues, and ensuring customer satisfaction.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

The Technical Support Analyst II provides advanced technical support for business management software applications, managing support tickets, diagnosing complex issues, and ensuring customer satisfaction.

Provide hands-on technical support to customers: troubleshoot, reproduce, debug, and resolve issues; run Zoom sessions; educate customers; support sales and customer success; collaborate with developers to identify defects and shape product improvements; improve serviceability, tooling, and knowledge bases; analyze install base risk; and participate in on-call/rotational off-hours support.

Provide customer-facing technical support for an AI-powered code review platform: troubleshoot, reproduce, and resolve complex issues; educate customers; run calls; collaborate with developers to fix defects; improve serviceability and tooling; support sales and customer success motions; and contribute to knowledge bases and continuous improvement.