Top Tech Support Jobs in Boston, MA

As a Senior Manager, Technical Support, you will drive technical leadership initiatives, manage production systems, improve product quality, and mentor team members in a collaborative environment.

The Publisher Operations Specialist ensures smooth operation of the publisher platform through monitoring, troubleshooting, onboarding clients, optimizing performance, and collaborating with teams.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Cloud Technical Support Engineer - Co-op will assist enterprise customers with integrating applications, diagnose issues, validate interoperability with third-party software, and work with R&D and development teams.

Seeking a Customer Experience Engineer to provide high-level technical support, investigate issues, collaborate with teams, and improve customer satisfaction.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

As a Technical Support Specialist, manage customer support tickets, resolve bugs, communicate with clients, and document processes to ensure customer satisfaction with legal tech solutions.

As a Technical Support Associate, you will investigate and resolve technical issues for users, manage support tickets, and collaborate with cross-functional teams to improve platform stability.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

The Technical Support Representative provides tier I support for ZOLL products, handling inquiries, following up with customers, and assisting with documentation and shipping.

The Enterprise Technical Support Engineer provides white-glove support for large customers, troubleshooting complex product and identity issues, building customer trust, and documenting solutions for repeatability.

The Solutions Support Engineer improves customer support workflows, manages tools like Zendesk, analyzes performance metrics, and ensures cross-functional alignment for efficiency and satisfaction.

Provide technical support to Commercial Service, Marketing, and Production teams, handling data entry, processing requests, invoicing, and maintaining quality control.

As a Technical Support Associate, you'll assist users with technical issues, guide them for optimal app use, and escalate complex problems to the technical team, ensuring customer satisfaction and a seamless experience.

The Training Support Specialist delivers training to the support team, identifies skill gaps, creates knowledge materials, and ensures effective onboarding. They assist in measuring training effectiveness and support global teams as needed.

This role involves establishing a high-performing technical support function, managing escalated technical issues, and developing processes for B2B support operations.

As a Technical Support Specialist II, you will provide advanced technical support, troubleshoot issues, and collaborate with multiple teams to enhance customer satisfaction.

Provide technical support for customers, diagnose hardware/software issues, coordinate repairs, collaborate with engineering and sales teams.

The Senior Technical Support Specialist enhances technical depth at the Global Service Desk, addresses complex support issues, mentors staff, and drives process improvements.

Provide technical support for Siemens X-ray and Vascular systems, troubleshoot issues, mentor field engineers, and contribute to process improvements.

Provide technical support for PTC's Kepware product, manage support cases, create knowledge base articles, and collaborate with teams. Requires troubleshooting skills and a customer-oriented mindset.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.