Top Tech Support Jobs in Boston, MA

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

As a Technical Support Associate, you'll support customers by troubleshooting issues, providing guidance, and collaborating to enhance product experiences while working weekends.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Associate, you will investigate and resolve technical issues for users, manage support tickets, and collaborate with cross-functional teams to improve platform stability.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide technical support for customers experiencing API issues, debug problems, write documentation, and assist throughout the customer journey.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Lead a Tier 3 Technical Support team, diagnose complex issues in IoT and connectivity, ensure customer satisfaction, and drive operational excellence.

Responsible for complex maintenance and repair of equipment, analyzing high-complexity issues, developing action plans, and training local teams. Supports customer installations and escalations while collaborating with engineering.

The Technical Support Engineer I will manage technical support tickets, collaborate with teams, and provide solutions for software system issues.

Responsible for providing tier 1 technical support to customers and ZOLL Sales Team, handling inquiries, complaint tracking, and documentation.

The Applications Engineering Manager leads a team to ensure timely and efficient custom product quotations. Responsibilities include managing processes, collaborating with teams, and engaging with customers while optimizing engineering solutions.

The Technical Support Engineer resolves support issues, troubleshooting security tools and network configurations while mentoring junior staff and improving workflows.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

Assist customers with software issues via various communication methods, provide feedback, and identify bugs. Develop solutions to enhance customer experience.

Provide first-level CRM 2011 support, monitor system status, manage user roles, ensure data integrity, and participate in application customization.

The Support Specialist will provide excellent support to clients by triaging issues, escalating complex problems, and documenting statuses, while working shifts including weekends.

As a Level 2 Support Engineer, you'll resolve technical issues, assist frontline support, document solutions, and contribute to customer knowledge base.

The Technical Support Engineer I provides remote technical support to customers and GE Healthcare Field Engineers, resolving complex issues and contributing to service improvements. Responsibilities include utilizing remote tools, supporting technical training, and enhancing productivity.

Responsible for installing, programming, and supporting electronic security systems while ensuring customer satisfaction and project completion on time and within budget.

As a Technical Support Engineer, you will provide technical assistance to customers, manage inquiries, and help troubleshoot issues with Dispatch's software solutions, working closely with Customer Success Managers and engineering teams.