Top Tech Support Jobs in Boston, MA

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

The Associate Technical Support Engineer will provide production support for Wealth Management solutions, troubleshoot client issues, and manage case resolutions.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

The Technical Support Representative III provides technical support to dealers, resolving service issues, troubleshooting, managing warranty claims, mentoring, and documenting problems.

Provide first class technical support to Axon customers via email and phone, troubleshooting and resolving hardware and software issues while exceeding performance goals.

As a Technical Support Account Manager, you'll manage strategic SaaS and On-Premise customers, ensuring satisfaction and addressing operational challenges while acting as their trusted advisor.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The IT Support Specialist manages system infrastructure, coordinates IT activities, resolves technical issues, and supports software installation and maintenance.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

The Technical Support Engineer provides high-quality support for US customers, collaborates with the Professional Services team for implementations, resolves complex technical issues, and documents solutions.

As a Technical Support Specialist at Vanta, you will provide technical assistance to customers, troubleshoot issues, and document solutions while collaborating with support and engineering teams to enhance customer experience.

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

Provide Tier II technical support for Censis surgical asset management products: troubleshoot systems, perform upgrades and backups, manage SSO and integrations (HL7), analyze SQL and logs, communicate with customers and internal teams, maintain documentation, and support implementations from pre-implementation through end-of-life.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Technical Support Engineer resolves complex technical issues, engages with customers, manages cases, and ensures operational continuity while contributing to knowledge improvements.

Lead and enhance technical support by managing a team of support engineers, ensuring operational excellence, and driving technical improvements. Collaborate with engineering teams to resolve issues and improve product quality.