Top Tech Support Jobs in Boston, MA

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

This role involves troubleshooting technical issues, responding to customer tickets, and collaborating with internal teams to resolve problems.

Provide first-line technical support for the Mogli SMS & WhatsApp application, troubleshoot issues, escalate to senior teams, configure basic automations, maintain Salesforce Cases, contribute to knowledge base, test product releases, and advocate for client priorities.

As a Technical Support Engineer, you will assist customers by diagnosing issues, documenting solutions, and maintaining communication on open tickets. You will leverage technical expertise and provide effective solutions while working in a team environment and managing multiple tasks.

The Technical Support Engineer provides technical support for Jama Software, addressing customer issues, troubleshooting, and contributing to documentation. They engage with customers on installations and configurations, utilizing various tools and technologies to resolve problems.

Provide technical support for clients, troubleshooting API and integration issues, and ensuring customer satisfaction through effective communication and documentation.

The Microsoft 365 Technical Support Engineer manages and troubleshoots Microsoft 365 services, providing technical support, ensuring security compliance, and collaborating with IT teams.

Provide advanced technical support for Point and Pay solutions, manage customer cases using CRM tools, and collaborate with multiple departments to resolve technical issues.

The Technical Support Engineer I provides advanced technical support, resolves customer issues, manages complex problems, and documents solutions within the healthcare imaging domain.

Responsible for complex maintenance and repair of equipment, analyzing high-complexity issues, developing action plans, and training local teams. Supports customer installations and escalations while collaborating with engineering.

As a Technical Support Specialist, you'll offer technical assistance, enhance customer experience, solve issues, maintain platform knowledge, and collaborate with the Customer Success team.

Join JMA as a Technical Support Engineer specializing in DAS, supporting implementations and troubleshooting for customer satisfaction and service quality while ensuring scalable practices.

Serve as a technical partner for enterprise customers, managing complex technical investigations and building trust-based relationships with stakeholders while optimizing processes.

The Technical Support Engineer I will provide advanced technical support to internal and external customers, manage customer issues, document resolutions, and conduct preventative maintenance activities.

Join Nedap Retail as a Technical Support Engineer managing technical escalations and supporting the iD Cloud platform with strong collaboration and documentation skills.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

As a Technical Support Engineer, you will diagnose technical issues, provide solutions, and ensure customer satisfaction across various environments, collaborating with teams for process improvements.

The Technical Support Engineer will ensure customer satisfaction by troubleshooting issues, supporting integration, and providing excellent communication, particularly in a SaaS health tech environment.

The Technical Support Analyst will manage software platform and infrastructure, provide technical support, and ensure system performance and availability.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

Provide hands-on technical support to customers: troubleshoot, reproduce, debug, and resolve issues; run Zoom sessions; educate customers; support sales and customer success; collaborate with developers to identify defects and shape product improvements; improve serviceability, tooling, and knowledge bases; analyze install base risk; and participate in on-call/rotational off-hours support.

Provide customer-facing technical support for an AI-powered code review platform: troubleshoot, reproduce, and resolve complex issues; educate customers; run calls; collaborate with developers to fix defects; improve serviceability and tooling; support sales and customer success motions; and contribute to knowledge bases and continuous improvement.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

The Technical Support Engineer will provide technical assistance in a SaaS environment, focusing on data security. Responsibilities include troubleshooting, diagnosing issues, and ensuring customer satisfaction while scaling the support function.