Top Tech Support Jobs in Boston, MA

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Provide remote technical support for microbiology diagnostic instruments via phone, email, and video. Troubleshoot hardware, software, reagent and assay issues, resolve problems remotely or dispatch field resources, maintain quality and compliance, and support weekend and extended-hours coverage.

Provide remote technical support for microbiology product line, resolving hardware, software, assay, and training issues via phone/email/video. Diagnose issue type, resolve remotely or dispatch appropriate field resources, maintain quality and compliance, and support 24/7 operations including required weekend coverage.

Provide remote technical support for microbiology diagnostic instruments, troubleshooting hardware, software, assays and training issues via phone, email and video. Resolve or escalate issues, distinguish root causes, and dispatch resources as needed in a 24/7 support environment. Weekend availability required.

Provide remote technical support for microbiology products via phone, email, and video. Troubleshoot and resolve hardware, software, reagent/assay, and training issues, escalate or dispatch field resources as needed, maintain quality/compliance standards, and work scheduled weekend shifts in a 24/7 support environment.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Manage multi-site IT support operations for a manufacturing organization: lead L1/L2 teams, resolve hardware/software issues, oversee infrastructure, enforce cybersecurity, coordinate vendors, manage imaging and deployments, document systems, and align IT with production goals.

Provide Tier 3 escalated help-desk support for AssetWorks and third-party systems. Perform installs/upgrades, maintain hosted/on-prem environments, troubleshoot databases, web servers, Crystal Reports, and networks, analyze logs, manage escalated tickets, create knowledge-base content, mentor staff, and provide rotating after-hours support.

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat; troubleshoot issues, manage CRM cases, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

As a Technical Support Engineer, you'll diagnose and resolve complex technical issues for customers, collaborate with engineering, and manage critical customer issues, all while enhancing your technical skills and supporting Redis Enterprise software.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Provide phone, email, and ticket-based technical support for PatientNow EMR, Practice Management, and CRM platforms. Troubleshoot software issues and hardware integrations (scanners, cameras, payment devices), document cases in CRM/ticketing systems, escalate complex issues, follow up with customers, and recommend best practices to improve adoption and satisfaction.

The IT Support Specialist manages system infrastructure, coordinates IT activities, resolves technical issues, and supports software installation and maintenance.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

The Technical Support Specialist provides expert-level customer support for Control4 products and other third-party brands, resolving technical issues and creating documentation.

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.