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Top Tech Support Jobs in Boston, MA
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The Technical Support Specialist serves as the first point of contact for customer technical issues. The role involves resolving problems, providing support to other teams, and ensuring effective communication of expected resolutions to stakeholders. Key responsibilities include diagnosing technical issues, collaborating with team members, and managing customer expectations.
The Application Trainer will design, develop, and deliver instructor-led and online training courses for TrakCare focusing on Clinical and Patient Administration Systems. Responsibilities include creating training content, evaluating courses, and providing high-quality training assessments.
As a Technical Support Engineer, you will provide expert technical support to partners, addressing diverse support cases and ensuring positive relationships. Responsibilities include investigating technical problems, delivering on-site support, and conducting training sessions. You will collaborate with internal teams and contribute to the knowledge base.
The Technologist I position involves performing laboratory tests and analyses, calibrating lab equipment, preparing media, maintaining quality control, and following standard operational procedures. The role requires recognizing and correcting equipment malfunctions, monitoring safety programs, and utilizing laboratory information systems for accurate reporting.
The Senior Product Support Engineer will troubleshoot performance issues in local and cloud environments, using SQL, XML, and various programming languages. The role involves resolving technical issues, collaborating with engineering teams to address customer problems, and providing training and technical support to ensure high user satisfaction.
As an Application Support Engineer at Mendix, you will take ownership of platform issues, troubleshoot reported problems, and communicate effectively with cross-functional teams to ensure customer satisfaction. The role involves independent decision-making and managing support tickets for optimal customer experience.
As a Technical Support Specialist Level 2, you will troubleshoot escalated cases, provide technical guidance for new integrations, support L1 teams, and enhance documentation while ensuring high-quality customer service.
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