Top Tech Support Jobs in Boston, MA

Supervise a team providing technical support for Informatics, ensuring service quality, managing workflows, and driving continuous improvement.

The Supervisor of Customer Technical Support will manage a team of specialists, ensure service quality, train staff, and drive continuous improvement in technical support for Informatics issues.

Provide technical support for PTC's Kepware product, manage support cases, create knowledge base articles, and collaborate with teams. Requires troubleshooting skills and a customer-oriented mindset.

The Technical Support Engineer resolves support issues, troubleshooting security tools and network configurations while mentoring junior staff and improving workflows.

Manage and supervise a team of customer technical specialists, ensuring service quality and adherence to processes, while also driving improvement initiatives and handling customer grievances.

The role involves supervising the technical support team, providing high-quality customer support, mentoring staff, monitoring SLAs, and collaborating with cross-functional teams.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

Provide technical support for robotic systems, manage support tickets, troubleshoot issues, and maintain communication with customers to ensure satisfaction.

The Technical Support Engineer delivers technical support for Lynx products, resolving issues, guiding deployments, and collaborating with teams for product feedback.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

As a Merchant Onboarding Technical Support specialist, you'll troubleshoot integration issues, read code, and collaborate across teams to ensure merchant onboarding success. You'll manage technical escalations and develop solutions while supporting merchants through launch stages.

As a Technical Support Engineer, you will diagnose technical issues, provide solutions, and ensure customer satisfaction across various environments, collaborating with teams for process improvements.

As an Enterprise Technical Support Specialist, you will troubleshoot complex issues, provide expert guidance via various channels while ensuring a world-class customer experience and contribute to the knowledge base.

The Technical Support Specialist assists customers with software issues, develops solutions, and utilizes support tools to enhance customer satisfaction in a rapidly changing environment.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

The Technical Support Engineer resolves customer issues related to Confluent deployments, improves processes, communicates with engineering teams, and enhances team knowledge of Apache Kafka and related products.

The Technical Support Analyst will manage software platform and infrastructure, provide technical support, and ensure system performance and availability.

As a Technical Support Engineer, you'll identify and debug issues, maintain libraries, document evolving products, and enhance customer experiences with Jito Labs' MEV infrastructure.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

Assist customers with software issues via various communication methods, provide feedback, and identify bugs. Develop solutions to enhance customer experience.

Provide first-level CRM 2011 support, monitor system status, manage user roles, ensure data integrity, and participate in application customization.

The Support Specialist will provide excellent support to clients by triaging issues, escalating complex problems, and documenting statuses, while working shifts including weekends.

The Technical Support Engineer I provides remote technical support to customers and GE Healthcare Field Engineers, resolving complex issues and contributing to service improvements. Responsibilities include utilizing remote tools, supporting technical training, and enhancing productivity.

Responsible for installing, programming, and supporting electronic security systems while ensuring customer satisfaction and project completion on time and within budget.