Top Tech Support Jobs in Boston, MA

Provide remote and on-site support for middleware systems, manage escalations, coach field engineers, and analyze complex issues.

Provide technical support for Automation Anywhere products across cloud and on-prem environments: diagnose issues, analyze logs and workflows, troubleshoot infrastructure/configuration, handle tickets and remote sessions, escalate complex problems, document solutions, and participate in 24x7 rotational shifts to maintain high customer satisfaction.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

Provide technical and clerical support to Account Managers for Commercial Lines accounts, focusing on preparing certificates of insurance, data entry in broker management systems, document retrieval and electronic filing, maintaining suspense systems, quality-control reviews, and delivering professional customer service while adhering to HUB broker standards.

Provide phone, email, and social media product support and troubleshooting for homeowners and plumbers using water filtration products. Handle order entry, account reconciliation, ticketing, SAP checks for stock/availability, dispute resolution, and identify cross-sell opportunities. Maintain product knowledge, support installations/maintenance questions, and report to the E‑Commerce Channel Manager. Remote role with occasional Fort Worth office visits.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Provide remote and periodic onsite technical troubleshooting and leadership for offshore wind turbine service activities. Create and manage technical cases, support work order readiness, coordinate with offshore vessels and engineering teams, develop troubleshooting guides, drive digitalization and data-analytic improvements, and enhance safety, quality, and warning strategies.

Provide remote and occasional onsite technical leadership for offshore wind turbine service operations, troubleshooting controllers, HMI and SCADA issues, managing work orders and non-conformities, coordinating offshore execution with vessels, driving continuous improvement, digitalization and data analytics, and supporting readiness of tooling/spares for efficient interventions.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.

Provide expert technical support and product/application guidance for refractory products; develop market growth strategies, product launches, promotions, and business cases; perform application analysis, collaborate on failure investigations, conduct market and portfolio analysis, and present at industry events.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Contract Helpdesk Specialist / Junior Systems Administrator providing Tier 1–2 end-user support and foundational systems administration focused on Microsoft 365. Tasks include provisioning and imaging laptops, managing M365 accounts and mailboxes, administering Entra ID/Active Directory, troubleshooting Teams/SharePoint/OneDrive/Outlook, and assisting with VPN/Wi‑Fi and device MDM.

Provide customer-facing training, implementation, troubleshooting, and support for the Data Repository SQL database within MEDITECH's EHR. Act as primary customer contact, research and resolve software and database issues, configure and service the application, create documentation, communicate with stakeholders, train users, and mentor peers while managing projects to quality standards.

Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Lead Technical Support Engineer owns resolution of high‑impact escalations, performs advanced troubleshooting of cloud telephony/VoIP systems, analyzes SIP/WebRTC call flows and carrier traces, coordinates across Engineering/Product/Carriers, and mentors support engineers. Drives documentation, runbooks, incident response, and continuous improvement to improve product reliability and customer experience.