Top Tech Support Jobs in Boston, MA

Provide remote technical support for Beckman Coulter microbiology products via phone, email, and video. Troubleshoot hardware, software, reagent/assay and training issues, resolve or dispatch appropriate resources, and maintain quality and compliance in a 24/7 support environment.

Provide phone, email, and video technical support for microbiology diagnostic instruments, diagnosing hardware, reagent, and software issues, resolving problems or dispatching technicians, and maintaining quality and compliance in a 24/7 support environment.

Provide remote technical support for Beckman Coulter microbiology products via phone, email, and video; troubleshoot hardware, software, assay and training issues; resolve or dispatch appropriate resources; maintain quality and soft skills; work scheduled weekday and recurring weekend shifts.

Provide mid-level remote support for customer environments running Linux, OpenStack and Kubernetes. Troubleshoot IaaS issues, reproduce bugs in labs, own escalations end-to-end, coordinate with engineering, perform datacenter hardware and networking triage, participate in on-call rotations, and create SOPs and change management artifacts.

Provide phone and email support for Ting customers, troubleshoot root causes, document and report technical issues, use ticketing systems, liaise across departments, prioritize tasks in a fast-paced remote environment, and assist Engineering by testing software and hardware.

The Enterprise Technical Support Engineer will provide high-level support to enterprise customers, troubleshoot complex issues, build documentation, and collaborate with teams to enhance customer experience and product improvements.

Provide Tier II technical support for Censis surgical asset management products: troubleshoot systems, perform upgrades and backups, manage SSO and integrations (HL7), analyze SQL and logs, communicate with customers and internal teams, maintain documentation, and support implementations from pre-implementation through end-of-life.

Provide high-touch technical support across chat, phone, and portal channels for enterprise clients. Troubleshoot User Access, Connections, Reporting, and Syndication issues, escalate appropriately, create and maintain KCS knowledge articles, use AI and automation to accelerate resolutions, meet KPIs and CSAT targets, train and mentor new hires, and partner with product and engineering to improve workflows and product integrations.

Provide L1 technical support for enterprise customers using Abnormals email and SaaS security platforms. Own inbound tickets, troubleshoot APIs and integrations, analyze logs, deliver root cause analysis, collaborate with Engineering and Customer Success, maintain knowledge base documentation, and surface product improvement opportunities.

Provide technical problem resolution and documentation for customer products, escalate appropriately, communicate status to customers and internal teams, participate in 24/7 on-call rotation, help build support processes, and become a product expert through testing to resolve complex issues.

The Technical Support Supervisor manages a team of support specialists, oversees ticket resolution, provides mentorship, and coordinates training and performance reviews.

The Technical Support Representative provides front-line customer support, troubleshooting issues, and assisting in the integration of web products while delivering technical training and guidance.

The role involves resolving customer support tickets, improving AI support tools, and transitioning to a Customer Success Manager position over 12 months.

The Technical Support Engineer resolves complex technical issues, collaborates with support and engineering teams, and enhances customer experience while meeting service SLAs.

Provide technical support for robotic systems, helping customers troubleshoot issues, collaborate with teams, and document solutions. Maintain knowledge base and improve support processes while achieving KPIs.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

As a Technical Support Engineer, you will troubleshoot technical issues, provide customer support, and enhance customer experiences through API integrations and workflow documentation.

As a Technical Support Engineer, you'll assist users with issues, improve documentation, and support scalable processes while gaining expertise in GitOps and Kubernetes.

The Technical Support Engineer provides remote and onsite technical support for XR/RF systems, managing escalations, process improvements, and training Field Engineers while ensuring customer satisfaction and service effectiveness.

The Technical Support Engineer will serve as the primary contact for enterprise customers, troubleshoot complex technical challenges, and ensure successful product adoption. Duties include diagnosing issues, collaborating with R&D, and providing training and proactive communication to customers.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Strategic Technical Support Engineer, you’ll manage enterprise customer relationships, handle complex technical issues, and enhance trust through proactive solutions and clear communication.

The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.

As a Technical Support Account Manager, you'll manage strategic SaaS and On-Premise customers, ensuring satisfaction and addressing operational challenges while acting as their trusted advisor.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.