Top Tech Support Jobs in Boston, MA

The Technical Support Manager role involves providing technical support and training, managing client support queues, and improving customer satisfaction processes.

As a Technical Support Manager, you will handle customer inquiries, lead a support team, collaborate cross-functionally, and improve operational functions in a fully remote role.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

The Solutions Support Engineer improves customer support workflows, manages tools like Zendesk, analyzes performance metrics, and ensures cross-functional alignment for efficiency and satisfaction.

The Process Transformation Specialist will improve MR installation and calibration processes by collaborating with stakeholders, identifying inefficiencies, and driving change initiatives.

The Technical Support Engineer is responsible for advanced technical support for SMA's large scale systems, troubleshooting issues, preparing system commissioning, mentoring, and collaborating with various departments.

The Technical Support Engineer provides advanced technical support for SMA's large scale products, troubleshooting issues and mentoring teams. Responsibilities include preparing commissioning, coordinating customer inquiries, creating training materials, and interfacing with R&D for product optimization.

As a Technical Support Engineer, you'll architect support processes, onboard clients, proactively monitor platform activity, and build relationships with high-profile institutions to enhance customer experience.

The Enterprise Technical Support Engineer provides white-glove support for large customers, troubleshooting complex product and identity issues, building customer trust, and documenting solutions for repeatability.

Lead a global technical support team, overseeing complex issue resolution and developing strategies to enhance customer satisfaction and support delivery.

The Director of Technical Support leads SMA America's support for the Large-Scale segment, ensuring effective solutions and coordination among teams, while collaborating with R&D for product improvement.

As a Junior Technical Support Specialist, you'll resolve customer issues, assist with automations, communicate effectively, and become a product expert.

The Technical Support Engineer provides technical support for Philips MR products, enhancing customer satisfaction through effective remote and onsite assistance, ensuring service excellence and troubleshooting system performance issues.

Provide technical assistance to customers experiencing platform issues, collaborate with Tier 1 support, and escalate when necessary, while maintaining high service metrics.

As a Technical Support Specialist, you'll provide support for customers, troubleshoot issues with software, manage support tickets, and collaborate with teams for solutions.

Provide technical support for ServiceMax customers by logging and resolving technical cases for SaaS applications, ensuring customer satisfaction and SLA compliance.

As a Technical Support Engineer, you will resolve complex technical issues, collaborate with customers and engineering, and analyze production systems.

Manage and optimize 24/7 global technical support operations, act as escalation point for complex issues, and ensure high-quality service for B2B customers in IoT sectors.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

As a Technical Support Associate, you'll assist users with technical issues, guide them for optimal app use, and escalate complex problems to the technical team, ensuring customer satisfaction and a seamless experience.

As a Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate across teams, and enhance customer experiences while contributing to product improvement.

The Technical Support Specialist provides phone and email support, documents issues, troubleshoots, and collaborates with engineering to improve products.

Provide technical software support by troubleshooting issues, managing customer requests, collaborating with teams, and ensuring exceptional customer service.

Provide advanced technical support for Microsoft technologies. Troubleshoot issues, develop automation tools, analyze problems, and support community events, focusing on customer service and process improvement.

As a Technical Support Engineer, you'll manage client support for key customers, resolve technical issues, create documentation, and collaborate with cross-functional teams to ensure product efficacy.