Top Tech Support Jobs in Boston, MA

The Director of Technical Support leads SMA America's support for the Large-Scale segment, ensuring effective solutions and coordination among teams, while collaborating with R&D for product improvement.

The Technical Support Engineer is responsible for advanced technical support for SMA's large scale systems, troubleshooting issues, preparing system commissioning, mentoring, and collaborating with various departments.

The Technical Support Engineer provides advanced technical support for SMA's large scale products, troubleshooting issues and mentoring teams. Responsibilities include preparing commissioning, coordinating customer inquiries, creating training materials, and interfacing with R&D for product optimization.

As a Technical Support Engineer, you'll architect support processes, onboard clients, proactively monitor platform activity, and build relationships with high-profile institutions to enhance customer experience.

The Technical Support Engineer provides technical support for Philips MR products, enhancing customer satisfaction through effective remote and onsite assistance, ensuring service excellence and troubleshooting system performance issues.

As a Junior Technical Support Specialist, you'll resolve customer issues, assist with automations, communicate effectively, and become a product expert.

As a Technical Support Engineer, you will resolve complex technical issues, collaborate with customers and engineering, and analyze production systems.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

As a Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate across teams, and enhance customer experiences while contributing to product improvement.

The role involves building and scaling a globally distributed technical support organization, improving support systems, enhancing customer experience, and recruiting top talent. You will manage support operations and ensure high-quality service across multiple regions.

This role involves establishing a high-performing technical support function, managing escalated technical issues, and developing processes for B2B support operations.

The Technical Support Specialist provides phone and email support, documents issues, troubleshoots, and collaborates with engineering to improve products.

Provide technical software support by troubleshooting issues, managing customer requests, collaborating with teams, and ensuring exceptional customer service.

As a Technical Support Specialist II, you will provide advanced technical support, troubleshoot issues, and collaborate with multiple teams to enhance customer satisfaction.

Provide technical support for customers, diagnose hardware/software issues, coordinate repairs, collaborate with engineering and sales teams.

The Senior Technical Support Specialist enhances technical depth at the Global Service Desk, addresses complex support issues, mentors staff, and drives process improvements.

Provide technical support for PTC's Kepware product, manage support cases, create knowledge base articles, and collaborate with teams. Requires troubleshooting skills and a customer-oriented mindset.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

The Technical Support Engineer Tier I provides exceptional customer service and technical support, troubleshooting issues, and collaborating with engineering teams.

Lead and evolve the technical support team, ensuring efficient resolution of customer issues while collaborating with Product and Engineering.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

The Technical Support Engineer will troubleshoot complex customer issues, support AI-driven transformations, enhance knowledge content, and collaborate across teams to improve customer experience.

The Senior Technical Support Lead manages technical support operations, resolving complex issues, and collaborating with engineering teams to improve processes and customer experience.

Provide technical support to customers, troubleshoot software issues, advocate for process improvements, and manage support queues. Collaborate on cross-functional projects to enhance customer experience.

Drive deployment and support of robotic systems, troubleshoot issues, manage customer tickets, and collaborate with teams to improve robotics platform. Click through customer support tasks and ensure effective communication with stakeholders.