Top Tech Support Jobs in Boston, MA

Manage and support a team of Technical Support Specialists for payroll tax platforms, focusing on service delivery, incident management, and team development through effective communication and innovative solutions.

The Technical Support Specialist bridges Tier 1/2 Support teams and R&D, handling escalated issues, documenting resolutions, mentoring, and improving customer satisfaction.

The Technical Support Specialist at Sovos handles complex support cases, provides technical guidance, mentors team members, improves support processes, and collaborates with engineering teams to enhance customer satisfaction.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

The Technical Support Engineer will troubleshoot customer issues, work with engineering to fix bugs, and improve AI workflows.

The role involves providing technical support, analyzing user feedback, collaborating with engineering teams, and maintaining knowledge bases to enhance user experience.

The role involves diagnosing customer-reported issues, debugging integrated systems, scripting solutions, and collaborating with engineering to address problems in real time.

The role involves providing technical support for the Blue Planet Software Portfolio, collaborating with teams to resolve issues, and maintaining customer satisfaction.

The Siemens X-ray Technical Support Engineer provides remote and on-site technical support for Siemens imaging products, ensuring excellent customer satisfaction and service compliance. Responsibilities include troubleshooting, training, process improvements, and collaboration with service technicians.

The Technical Support Engineer will manage software upgrades, troubleshoot robotic system issues, and collaborate with internal teams to enhance operations.

The Technical Support Engineer will provide U.S. Payroll and HR support, troubleshoot issues, manage cases, and enhance customer experience.

Provide technical support for PTC's Kepware product, manage support cases, create knowledge base articles, and collaborate with teams. Requires troubleshooting skills and a customer-oriented mindset.

Provide technical support for customers, managing support tickets, diagnosing and resolving issues with robotic systems, and ensuring customer satisfaction.

Provide first-line technical support for customers, diagnosing and resolving Level 1 issues related to robotic systems and infrastructure, while managing customer support tickets and ensuring compliance with SLAs.

As a Level 2 Support Engineer, you'll resolve technical issues, assist frontline support, document solutions, and contribute to customer knowledge base.

Serve as the first point of contact for customer support, performing initial troubleshooting, resolving common issues, and escalating as necessary while maintaining response times.

The Technical Support Engineer II resolves complex technical issues, provides in-depth support, manages escalations, and communicates with customers while documenting solutions and participating in on-call support.

The Technical Support Engineer provides technical support for Jama Software, addressing complex issues across cloud and self-hosted systems. Responsibilities include troubleshooting, contributing to documentation, and supporting customers with installations and migrations.

The Technical Support Specialist provides advanced troubleshooting for ERP system issues, collaborates with internal teams on technical problems, and enhances documentation while ensuring customer satisfaction and continuous improvement of support processes.

The Technical Support Engineer will provide technical assistance, diagnose issues, maintain records, and collaborate with teams to resolve customer concerns.

The Technical Support Supervisor leads the Client Support Team, ensuring efficient operations, managing client relationships, and providing staff training and support.

The Technical Support Engineer provides technical support for Philips MR products, enhancing customer satisfaction through effective remote and onsite assistance, ensuring service excellence and troubleshooting system performance issues.

As a Technical Support Engineer at Vanta, you'll resolve complex technical issues, improve customer experience, collaborate with teams, and create documentation.

As a Support Engineer, you'll provide customer support, collaborate with teams for feedback, produce documentation, and enhance customer journey workflows.

The Process Transformation Specialist will improve MR installation and calibration processes by collaborating with stakeholders, identifying inefficiencies, and driving change initiatives.