Top Tech Support Jobs in Boston, MA

Provide customer-facing technical support for an AI-powered code review platform: troubleshoot, reproduce, and resolve complex issues; educate customers; run calls; collaborate with developers to fix defects; improve serviceability and tooling; support sales and customer success motions; and contribute to knowledge bases and continuous improvement.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

The Technical Support Engineer will provide technical assistance in a SaaS environment, focusing on data security. Responsibilities include troubleshooting, diagnosing issues, and ensuring customer satisfaction while scaling the support function.

Provide support to customers of the MoveDocs platform by educating them on features, troubleshooting technical issues, and assisting with IT requests.

The Technical Support Engineer will serve as the primary contact for enterprise customers, troubleshoot complex technical challenges, and ensure successful product adoption. Duties include diagnosing issues, collaborating with R&D, and providing training and proactive communication to customers.

The Technical Support Specialist will provide customer support for Standard Bots robots, troubleshoot issues, and improve support resources and processes.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

As a Technical Support Engineer, you'll manage software deployments, troubleshoot issues, optimize performance, and collaborate with teams to resolve system complexities.

Provide technical support for Generative AI workflows and integrations, resolve customer issues via CRM channels, optimize support processes and documentation, collaborate with Product and Engineering on recurring issues, and advise customers on integrating and optimizing Generative AI within business workflows.

As a Senior Client Technical Support Engineer, you will provide technical support for clients, troubleshoot issues, and collaborate with engineering teams to create solutions, with a focus on client satisfaction and product improvement.

As a Technical Support Engineer, you will provide technical assistance to customers, manage inquiries, and help troubleshoot issues with Dispatch's software solutions, working closely with Customer Success Managers and engineering teams.

The OpenStack Technical Support Engineer troubleshoots complex issues in large-scale cloud environments, focusing on OpenStack and Kubernetes platforms, and leads incident management and resolution efforts.

The Senior Technical Support Specialist assists customers with technical issues, advocates for product improvements, manages support queues, and contributes to project initiatives with a focus on enhancing customer experience.

As a Technical Support Specialist, you will install, program, and provide technical support for security systems while ensuring customer satisfaction and project success.

The Technical Support Engineer will troubleshoot customer issues, work with engineering to fix bugs, and improve AI workflows.

As a Technical Support Specialist, you will address customer inquiries, resolve technical issues, and ensure a positive customer experience while collaborating with other departments.

The Technical Support Specialist assists customers with onboarding, provides technical support, manages escalations, and helps improve customer success processes.

Provide technical support for PTC's Kepware product, manage support cases, create knowledge base articles, and collaborate with teams. Requires troubleshooting skills and a customer-oriented mindset.

The role involves diagnosing customer-reported issues, debugging integrated systems, scripting solutions, and collaborating with engineering to address problems in real time.

Provide primary support to customers using CDK's products through various channels, resolving technical issues and documenting inquiries.

The Senior Technical Support Specialist resolves complex customer inquiries, mentors team members, and collaborates with Product and Engineering on software defects.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

Provide first-line technical support for customers, diagnosing and resolving Level 1 issues related to robotic systems and infrastructure, while managing customer support tickets and ensuring compliance with SLAs.