Top Tech Support Jobs in Boston, MA

Provide first-line technical support to customers, resolve issues, maintain documentation, and collaborate with cross-functional teams to improve customer experience.

Lead a technical support team managing customer issue resolutions, ensuring operational performance, and influencing service strategy with deep technical expertise and operational judgment.

The Technical Support Engineer I will provide advanced technical support to internal and external customers, manage customer issues, document resolutions, and conduct preventative maintenance activities.

The Technical Support Supervisor leads the Client Support Team, ensuring efficient operations, managing client relationships, and providing staff training and support.

The Technical Support Engineer will provide U.S. Payroll and HR support, troubleshoot issues, manage cases, and enhance customer experience.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Provide technical support for hardware and software issues, troubleshoot CSI products, mentor staff, and ensure positive customer experience.

The Technical Support Engineer collaborates with customers to enhance their use of Torq's solutions, providing technical support, representing the brand at events, and influencing product development based on customer feedback.

Provide first-level CRM 2011 support, monitor system status, manage user roles, ensure data integrity, and participate in application customization.

The Technical Support Analyst will troubleshoot technical issues, manage support tickets, educate merchants, and collaborate with various teams to improve user experience.

As a Technical Support Specialist, you will provide tier 1 and 2 support for Azure-hosted environments, troubleshoot technical issues, manage deployments, and enhance documentation, all while ensuring customer satisfaction.

The Technical Support Engineer will provide exceptional customer support by troubleshooting technical issues, ensuring effective usage of products, and collaborating with engineers for innovative solutions.

The role involves providing technical support to customers by diagnosing, troubleshooting, and resolving issues with software and networked systems, utilizing SQL, creating and maintaining support tickets, and delivering exceptional customer service.

As a Senior Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate with various teams, and enhance support processes, directly contributing to customer success.

Lead the global technical support organization at Mattermost, managing a distributed team, optimizing support delivery with AI tools, and enhancing customer satisfaction through effective issue management and collaboration.

Provide technical support by diagnosing issues, collaborating with teams for escalated cases, documenting solutions, and improving processes in customer environments.

Manage and resolve technical issues, act as point of contact for escalated cases, maintain incident records, and work cross-functionally to improve customer satisfaction.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

The Technical Support Engineer I will provide expert troubleshooting and customer support for Axon products, ensuring client satisfaction and effective issue resolution while collaborating with law enforcement agencies.

As a Technical Support Manager, you will handle customer inquiries, lead a support team, collaborate cross-functionally, and improve operational functions in a fully remote role.

As a Senior Technical Support Engineer, you'll solve complex customer issues, communicate effectively, assist engineering teams, and document resolved cases while participating in an on-call rotation.

The Director of Technical Support leads SMA America's support for the Large-Scale segment, ensuring effective solutions and coordination among teams, while collaborating with R&D for product improvement.

Provide L1 technical support for enterprise customers, resolving technical issues, collaborating with engineering, and improving customer experience.

The Senior Technical Support Specialist resolves complex customer inquiries, mentors team members, manages software defects, and collaborates with Product and Engineering teams.

The Lead Technical Support Specialist manages frontline support quality, mentors teammates, resolves complex issues, and improves support workflows in a fully remote environment.