Top Tech Support Jobs in Boston, MA

The Technical Support Administrator provides IT support to over 250 users, troubleshoots issues, manages software/hardware, and collaborates with the IT team on infrastructure projects.

As a Product Support Technical Specialist, you will coordinate the Service Request lifecycle, triage issues, manage SLAs, and facilitate communication between teams to resolve customer-reported issues efficiently.

Responsible for complex maintenance and repair of equipment, analyzing high-complexity issues, developing action plans, and training local teams. Supports customer installations and escalations while collaborating with engineering.

The Applications Engineering Manager leads a team to ensure timely and efficient custom product quotations. Responsibilities include managing processes, collaborating with teams, and engaging with customers while optimizing engineering solutions.

The Technical Support Engineer Tier I provides exceptional customer service and technical support, troubleshooting issues, and collaborating with engineering teams.

The role involves supervising the technical support team, providing high-quality customer support, mentoring staff, monitoring SLAs, and collaborating with cross-functional teams.

As an Associate Technical Support Engineer, you will support customers by resolving inquiries via live chat, email, and phone calls, contributing to documentation and best practices, and analyzing patterns to improve customer experience.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

Provide technical support for robotic systems, manage support tickets, troubleshoot issues, and maintain communication with customers to ensure satisfaction.

As a Technical Support Engineer, you will diagnose technical issues, provide solutions, and ensure customer satisfaction across various environments, collaborating with teams for process improvements.

The Functional Analyst will provide technical support, analyze systems, recommend improvements, and collaborate with cross-functional teams for the VA's Enterprise Architecture project.

As a Technical Support Engineer, you'll communicate with customers, triage support tickets, improve processes, and assist customers in utilizing the product effectively.

The Technical Support Engineer role involves resolving technical issues, optimizing customer experience, providing technical guidance, and enhancing product performance through customer feedback.

As an Enterprise Technical Support Specialist, you will troubleshoot complex issues, provide expert guidance via various channels while ensuring a world-class customer experience and contribute to the knowledge base.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

As a Merchant Onboarding Technical Support specialist, you'll troubleshoot integration issues, read code, and collaborate across teams to ensure merchant onboarding success. You'll manage technical escalations and develop solutions while supporting merchants through launch stages.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

The Technical Support Engineer-Level 3 leads complex technical support for clients, handles escalated issues, and mentors team members while improving customer experience.

The Technical Support Specialist assists customers with technical issues related to email marketing software, providing support via email and phone while ensuring user satisfaction.

As a Technical Support Engineer, you'll identify and debug issues, maintain libraries, document evolving products, and enhance customer experiences with Jito Labs' MEV infrastructure.

Provide technical support for patient care solutions, assist in troubleshooting, collaborate on system issues, and guide field engineers and technicians.

Provide system level post-sales support to customers, including troubleshooting, technical support, and communication with internal teams. Train junior engineers.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

As a Technical Support Specialist, assist customers by troubleshooting advanced technical issues, managing investigations, and collaborating with engineering teams to diagnose and resolve problems.

The Support Specialist will provide excellent support to clients by triaging issues, escalating complex problems, and documenting statuses, while working shifts including weekends.