Top Tech Support Jobs in Boston, MA

Join JMA as a Technical Support Engineer specializing in DAS, supporting implementations and troubleshooting for customer satisfaction and service quality while ensuring scalable practices.

Serve as a technical partner for enterprise customers, managing complex technical investigations and building trust-based relationships with stakeholders while optimizing processes.

The Technical Support Engineer I will provide advanced technical support to internal and external customers, manage customer issues, document resolutions, and conduct preventative maintenance activities.

The Technical Support Representative provides initial technical support via phone, chat, and online helpdesk, ensuring customer inquiries are addressed effectively.

The Customer Success Analyst manages enterprise accounts, ensuring value realization and customer satisfaction while collaborating with sales and product teams.

Join Nedap Retail as a Technical Support Engineer managing technical escalations and supporting the iD Cloud platform with strong collaboration and documentation skills.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

As a Technical Support Engineer, you will diagnose technical issues, provide solutions, and ensure customer satisfaction across various environments, collaborating with teams for process improvements.

The Technical Support Engineer will ensure customer satisfaction by troubleshooting issues, supporting integration, and providing excellent communication, particularly in a SaaS health tech environment.

The Technical Support Analyst will manage software platform and infrastructure, provide technical support, and ensure system performance and availability.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

Provide hands-on technical support to customers: troubleshoot, reproduce, debug, and resolve issues; run Zoom sessions; educate customers; support sales and customer success; collaborate with developers to identify defects and shape product improvements; improve serviceability, tooling, and knowledge bases; analyze install base risk; and participate in on-call/rotational off-hours support.

Provide customer-facing technical support for an AI-powered code review platform: troubleshoot, reproduce, and resolve complex issues; educate customers; run calls; collaborate with developers to fix defects; improve serviceability and tooling; support sales and customer success motions; and contribute to knowledge bases and continuous improvement.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

The Technical Support Engineer will provide technical assistance in a SaaS environment, focusing on data security. Responsibilities include troubleshooting, diagnosing issues, and ensuring customer satisfaction while scaling the support function.

Provide support to customers of the MoveDocs platform by educating them on features, troubleshooting technical issues, and assisting with IT requests.

The Technical Support Engineer will serve as the primary contact for enterprise customers, troubleshoot complex technical challenges, and ensure successful product adoption. Duties include diagnosing issues, collaborating with R&D, and providing training and proactive communication to customers.

The Technical Support Specialist will provide customer support for Standard Bots robots, troubleshoot issues, and improve support resources and processes.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

As a Technical Support Engineer, you'll manage software deployments, troubleshoot issues, optimize performance, and collaborate with teams to resolve system complexities.

Provide technical support for Generative AI workflows and integrations, resolve customer issues via CRM channels, optimize support processes and documentation, collaborate with Product and Engineering on recurring issues, and advise customers on integrating and optimizing Generative AI within business workflows.

As a Senior Client Technical Support Engineer, you will provide technical support for clients, troubleshoot issues, and collaborate with engineering teams to create solutions, with a focus on client satisfaction and product improvement.

As a Technical Support Engineer, you will provide technical assistance to customers, manage inquiries, and help troubleshoot issues with Dispatch's software solutions, working closely with Customer Success Managers and engineering teams.

The OpenStack Technical Support Engineer troubleshoots complex issues in large-scale cloud environments, focusing on OpenStack and Kubernetes platforms, and leads incident management and resolution efforts.