Top Tech Support Jobs in Boston, MA

Provide remote and periodic onsite technical troubleshooting and leadership for offshore wind turbine service activities. Create and manage technical cases, support work order readiness, coordinate with offshore vessels and engineering teams, develop troubleshooting guides, drive digitalization and data-analytic improvements, and enhance safety, quality, and warning strategies.

Provide remote and occasional onsite technical leadership for offshore wind turbine service operations, troubleshooting controllers, HMI and SCADA issues, managing work orders and non-conformities, coordinating offshore execution with vessels, driving continuous improvement, digitalization and data analytics, and supporting readiness of tooling/spares for efficient interventions.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.

Provide expert technical support and product/application guidance for refractory products; develop market growth strategies, product launches, promotions, and business cases; perform application analysis, collaborate on failure investigations, conduct market and portfolio analysis, and present at industry events.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Contract Helpdesk Specialist / Junior Systems Administrator providing Tier 1–2 end-user support and foundational systems administration focused on Microsoft 365. Tasks include provisioning and imaging laptops, managing M365 accounts and mailboxes, administering Entra ID/Active Directory, troubleshooting Teams/SharePoint/OneDrive/Outlook, and assisting with VPN/Wi‑Fi and device MDM.

Provide customer-facing training, implementation, troubleshooting, and support for the Data Repository SQL database within MEDITECH's EHR. Act as primary customer contact, research and resolve software and database issues, configure and service the application, create documentation, communicate with stakeholders, train users, and mentor peers while managing projects to quality standards.

Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Lead Technical Support Engineer owns resolution of high‑impact escalations, performs advanced troubleshooting of cloud telephony/VoIP systems, analyzes SIP/WebRTC call flows and carrier traces, coordinates across Engineering/Product/Carriers, and mentors support engineers. Drives documentation, runbooks, incident response, and continuous improvement to improve product reliability and customer experience.

Provide Tier 2 technical support for a payments platform: investigate and resolve integration and configuration issues, interpret API responses and webhook payloads, maintain SLAs, escalate clearly to engineering, build documentation, and collaborate cross-functionally with Success, Onboarding, Risk, Compliance, and Operations.

Provide customer support by responding to inquiries, troubleshooting product issues, writing basic-to-intermediate scripting queries, documenting solutions in the knowledge base, escalating complex cases to engineering, and collaborating with product and customer success to improve processes and documentation.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations across cloud and hybrid ERP environments. Troubleshoot complex, high-impact cases using Visual Studio, Azure telemetry, SQL and AI tooling; collaborate with product engineering, mentor peers, create knowledge content, drive process and product improvements, and ensure secure, compliant handling of customer data.

The Technical Support Engineer resolves complex technical issues, engages with customers, manages cases, and ensures operational continuity while contributing to knowledge improvements.

Lead and enhance technical support by managing a team of support engineers, ensuring operational excellence, and driving technical improvements. Collaborate with engineering teams to resolve issues and improve product quality.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.