Top Tech Support Jobs in Boston, MA

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-share. Troubleshoot software issues, prevent escalations, craft solutions, and use support tools to resolve customer cases quickly and empathetically.

Serve as first point of contact for ServiceTitan customers via phone, chat, email, and screen-share. Troubleshoot software, mobile (iOS/Android) and authentication (SSO/MFA) issues, diagnose fleet/GPS problems, use support tools (Salesforce Support Console, chatbot), de-escalate cases, and create customer-centric solutions while documenting and escalating complex issues.

Serve as a dedicated technical partner for strategic enterprise customers, owning complex technical investigations across integrations, observability, and detection systems. Provide executive communication during high-visibility incidents, drive root-cause resolution, build trust with senior security stakeholders, identify recurring risks and optimizations, and help scale Strategic Support through documentation and on-call participation.

Lead resolution of complex technical customer issues using AI-assisted diagnostics, mentor engineers, engage product engineering, drive product/process improvements, develop readiness/content, ensure security and compliance, and create reports and dashboards using Power Platform, Power BI, and Excel to improve serviceability and customer outcomes.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

Provide phone and email technical/data support for medical device–software integrations; enter and track cases in Oracle; troubleshoot installs, networking, Windows/server, SQL and wireless issues; use remote access tools; manage knowledge base, backlog, and on-call rotation; escalate to product teams to meet customer expectations.

Senior technical support engineer responsible for troubleshooting and maintaining hardware and software of deployed robot fleets, monitoring systems, analyzing data via cloud dashboards, leading customer and OEM engagements, mentoring junior staff, driving issue resolution with engineering teams, and traveling to sites as needed.

Handle inbound customer calls to troubleshoot alarm and home automation issues using guided workflows, provide technical assistance, de-escalate situations, present virtual service options, and schedule onsite technician visits when needed. Work remotely in a quiet workspace, multitask across systems, and deliver excellent customer service and issue resolution.

Provide first-line technical support for Lumia's AI usage control platform during US West Coast hours. Troubleshoot configuration, integration, connectivity; reproduce and document bugs; manage tickets and SLAs; update knowledge base; monitor system health; escalate complex issues and relay customer feedback to Product and Engineering.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The Technical Support Representative provides initial technical support via various communication channels, managing customer inquiries, troubleshooting, and educating customers.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Provide technical pre-sales and escalated post-sales support for Leica digital pathology and enterprise solutions: install, configure, test, diagnose, repair hardware and software, coordinate with R&D and product teams, handle integrations, and assist remediation of cybersecurity incidents. Support customer IT on network, system resources, and security requirements; perform client/server upgrades and peripheral installations.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.