Top Tech Support Jobs in Boston, MA

Oversee contract execution for Technical Support and User Engagement, ensuring compliance, stakeholder engagement, and performance alignment.

Provide technical support and escalation assistance for Merge Healthcare products, ensuring customer satisfaction through effective problem resolution and communication.

Provide technical assistance and troubleshooting for Calix Access products, focusing on Cloud-based EMS applications, while collaborating with teams to resolve network issues.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

The Technical Support Representative provides initial technical support via various communication channels, managing customer inquiries, troubleshooting, and educating customers.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The Technical Support Specialist will troubleshoot and resolve complex platform issues, apply fixes, escalate cases, and document technical procedures, collaborating with product and engineering teams.

Provide technical support and troubleshooting for Jenzabar products, guiding customers and collaborating with teams for effective problem resolution.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

The Technical Support Representative provides tiered help desk support, troubleshooting, customer communication, installation, and maintenance of applications and systems for clients and internal users.

As a Technical Support Specialist, you will provide proactive support to customers via email and phone, resolve issues, and collaborate with teams to enhance user experience.

The Technical Support Engineer provides support for DAS solutions and wireless services through troubleshooting, performance testing, and customer service, with a focus on timely delivery and high quality standards.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

The role involves resolving escalated technical issues, deploying Cynet's security platform, collaborating with teams, and mentoring Tier 1 support.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.

The Senior Manager of Technical Support oversees support operations, aiming to enhance customer experiences and team engagement, while ensuring high-quality service and effective issue resolution.

The Technical Support Engineer will serve as the primary contact for enterprise customers, troubleshoot complex technical challenges, and ensure successful product adoption. Duties include diagnosing issues, collaborating with R&D, and providing training and proactive communication to customers.

The role involves diagnosing customer-reported issues, debugging integrated systems, scripting solutions, and collaborating with engineering to address problems in real time.

The Technical Support Engineer will provide first-line support for external developers, troubleshoot APIs and smart contracts, and improve documentation. Responsibilities also include developing processes for support requests and gradually taking on partner integrations.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

As a Technical Support Engineer, you'll resolve issues for customers, manage support tickets, guide clients through products, and create resources to improve support efficiency.

Lead the AMER support team, manage escalations and performance, ensure SLA compliance, and communicate with customers during incidents while mentoring team members and driving process improvements.

The Enterprise Technical Support Engineer will provide high-level support to enterprise customers, troubleshoot complex issues, build documentation, and collaborate with teams to enhance customer experience and product improvements.