Top Tech Support Jobs in Boston, MA

Provide administrative and technical support to Account Managers on commercial lines accounts, prepare certificates of insurance and related documents, maintain account data in broker/management systems, perform quality-control reviews, handle correspondence and electronic filing, and follow HUB broker standards while supporting customer service and account servicing tasks.

Provide mid-level remote support for customer environments running Linux, OpenStack and Kubernetes. Troubleshoot IaaS issues, reproduce bugs in labs, own escalations end-to-end, coordinate with engineering, perform datacenter hardware and networking triage, participate in on-call rotations, and create SOPs and change management artifacts.

The Technical Support Representative provides front-line customer support, troubleshooting issues, and assisting in the integration of web products while delivering technical training and guidance.

Provide technical support for robotic systems, helping customers troubleshoot issues, collaborate with teams, and document solutions. Maintain knowledge base and improve support processes while achieving KPIs.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Serve as first point of contact for internal associates, troubleshoot and resolve incidents via phone/chat/ticketing, document solutions, escalate when needed, and maintain strong communication and IT process knowledge while supporting custom applications.

Provide first class technical support to Axon customers via email and phone, troubleshooting and resolving hardware and software issues while exceeding performance goals.

As a Technical Support Account Manager, you'll manage strategic SaaS and On-Premise customers, ensuring satisfaction and addressing operational challenges while acting as their trusted advisor.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Technical Support Specialist provides technical support for software and network issues, manages tickets, and ensures customer satisfaction while working under a defined schedule.

As a Technical Support Specialist, you'll provide technical support to customers, troubleshoot equipment issues, and manage interactions across various channels. You'll document customer interactions, create accounts, and follow established guidelines while ensuring high customer satisfaction.

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.

As a Technical Support Engineer, you'll manage customer inquiries, collaborate with product teams, enhance support documentation, analyze metrics, and drive process improvements.

The Technical Support Engineer provides enterprise-level support for automated systems in logistics and fulfillment, troubleshooting complex operational issues and guiding customers through technical challenges.

The role involves managing technical escalations, optimizing support processes, analyzing customer metrics, and collaborating with Product and R&D for a high-performing support organization.

The role involves driving technical escalations, optimizing support processes, analyzing KPIs, and collaborating with Product and R&D teams to enhance customer experience.

Provide technical support and troubleshooting for QuickCharge customers, analyze logs and SQL databases, use network tools (e.g., Wireshark) and IIS/Windows/Linux diagnostics, resolve or escalate incidents, maintain customer relationships, contribute to knowledge base, and communicate feedback to product teams.

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.