Top Tech Support Jobs in Boston, MA

Provides first-level technical support to customers by phone, email, and chat. Troubleshoots basic software, connectivity, installation, setup, password, and account access issues; documents resolutions and escalates complex problems. Requires clear communication, patience, computer literacy, problem-solving skills, and willingness to learn. Previous IT experience or certification is beneficial but not required.

Own customer support tickets from initial response through resolution, maintaining SLA commitments and coordinating escalations. Troubleshoot Linux-based GPU clusters, access issues, storage, networking, containers, drivers, quotas, security groups, billing, and account problems. Gather logs, reproduce issues, execute and create runbooks, improve documentation, and communicate clearly under pressure. The role requires cross-time-zone collaboration and participation in an on-call rotation for critical incidents.

Provides technical support across PostHog products, owns customer tickets, investigates and debugs unfamiliar systems, ships code and documentation fixes, and partners with engineering teams on recurring customer issues. The role also improves support tooling and workflows, communicates clearly with technical customers, and shares product feedback to inform prioritization.

Provides remote inbound technical support for residential and small-business alarm and home automation customers. Responsibilities include diagnosing issues through guided workflows, explaining troubleshooting steps, resolving problems, de-escalating customer concerns, scheduling onsite technician visits when needed, and promoting virtual or self-service options. The role requires multitasking across systems, accurate documentation, dependable attendance, strong communication, and a private, distraction-free home workspace.

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Provides technical support for dental-office software and computer technology. Diagnoses and resolves customer issues through phone, email, chat, and live-line channels; documents contacts and resolutions in CRM; manages escalations; performs data analysis, editing, and conversions; follows HIPAA guidelines; contributes to knowledge-base documentation, product feedback, training, and proactive customer outreach.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Provides expert technical support and product guidance for refractory products and applications. Develops lining designs, installation methods, product development business cases, launch plans, promotions, and technical marketing strategies. Conducts market and portfolio analysis, supports product rationalization, trains customers and internal teams, investigates product complaints with R&D, and presents at industry events.

Provides expert technical support and product guidance for refractory products and applications, analyzes customer needs, develops lining designs and installation methods, and collaborates on complaint investigations. Supports new product development, launches, promotions, market analysis, portfolio management, and product rationalization. Delivers training and technical presentations, attends industry events, and coordinates cross-functional projects while developing market growth strategies.

Provides first-line technical support to internal and external customers by diagnosing hardware, software, operating system, configuration, access, and connectivity issues. Manages Freshdesk tickets, documents troubleshooting and resolutions, meets SLAs, escalates complex issues, maintains knowledge-base materials, and supports users by phone and email. The role also includes on-site training, rotating on-call coverage, flexible hours, and collaboration with internal teams to maintain service quality and customer satisfaction.

Launches and supports Nokia Wavence microwave radio products across North America. Responsibilities include homologation and qualification testing, RF and system measurements, laboratory validation, troubleshooting complex microwave networks, resolving field and customer issues, supporting integration teams, preparing technical reports, and ensuring regulatory and quality compliance.

Provides technical, workflow, and administrative support to Commercial Lines service, marketing, production, and account management teams. Responsibilities include preparing proposals and policy summaries, entering data, processing applications, certificates, quotations, binders, invoices, cancellations, reinstatements, endorsements, and policy checks. The role also handles correspondence, obtains loss reports, maintains quality control, and supports excellent customer service. An office environment background, Microsoft Office and automated systems experience, and the ability to obtain a Property and Casualty license are required.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Provide post-launch technical support for broadband networks by diagnosing complex Layer 2 and Layer 3 issues across access, aggregation, routing, transport, and service layers. Investigate packet flows, logs, telemetry, alarms, and network configurations to isolate fault domains, determine root causes, and drive production incidents through resolution. Collaborate with NOC, engineering, operations, architecture, vendors, and service assurance teams in a 24x7 environment.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Provides overnight technical support to integrators’ customers, diagnosing and resolving smart-home, networking, A/V, surveillance, automation, and connected-technology issues. Uses OvrC and related tools to troubleshoot systems, explain solutions clearly, document root causes, recommend on-site service, test new products, and provide feedback to product teams. Requires two or more years of custom-integration installation and programming experience, plus certification in a major control platform.

Provides technical support for Repligen bioprocessing products and technologies through troubleshooting, customer communication, case management, documentation, and cross-functional collaboration. Uses Salesforce to track issues and supports replacement parts, RMAs, field service dispatches, escalations, and technical investigations. The role develops product expertise, interprets diagnostics and software alarms, contributes to technical documentation and process improvements, and occasionally travels for customer visits and training.

Provides expert hardware and technical support for semiconductor equipment through remote assistance and customer-site escalation. Develops support plans, documentation, training, and field-service improvements; communicates findings to customers and internal teams. Supports new product development, testing, design reviews, and product qualification. Requires cleanroom work, lifting equipment up to 50 pounds, and 40% domestic and international travel.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide onsite Level 1 and Level 2 technical support for Windows devices, Microsoft 365, mobile equipment, networks, credentials, and AV systems. Install, diagnose, repair, and upgrade hardware and software; manage tickets, SLAs, IT assets, office moves, and technology refreshes. Support incident, problem, change, and release management while delivering high-quality deskside service and collaborating with IT teams.

Provide first-line technical support for ServiceTitan software through phone, chat, email, and screen sharing. Diagnose and resolve customer issues, develop effective workflows, prevent escalations, and translate complex technical problems into practical solutions. The role requires mastering complex software, collaborating with teammates, prioritizing cases, and maintaining a customer-focused approach. Familiarity with SIP, RTP, call flow analysis, SMS routing, SMPP, delivery receipts, carrier filtering, and brand registration is preferred.

Provides advanced technical support for robotic systems during commissioning and 24/7 customer operations. Diagnoses hardware, software, controls, Linux, network, and automation failures; analyzes logs and telemetry; develops integrations and support workflows; leads major incidents; coordinates engineering, field service, and customer teams; manages cases and corrective actions; validates AI-assisted diagnostics; and mentors engineers while improving system reliability and recovery times.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, information systems, and integration issues. Troubleshoots customer problems, documents calls, manages product returns and replacement orders, develops fault-isolation procedures, and trains customers and internal teams. Supports veterinary practices, laboratories, and academic settings while coordinating with engineering, quality, repair, product management, sales, and customer service teams. Some travel and occasional physical activity are required.

Owns daily billing operations and technical support for energy-sector clients. Responsibilities include resolving billing exceptions and API issues, monitoring production workflows, coordinating with DevOps, managing reports and rate updates, planning testing and UAT, leading client calls, handling escalations, capturing product requests, and delivering post-go-live Professional Services projects. The role requires utility billing knowledge, SQL, REST API troubleshooting, project management, strong communication, early-morning workflow checks, and rotating weekend on-call coverage.