Top Tech Support Jobs in Boston, MA

Provide technical support and end-to-end case management for GE Vernova Monitoring & Diagnostics devices. Troubleshoot and reproduce issues, coordinate with product teams, recommend repairs/upgrades, maintain records in CRM/ERP/quality tools, own tier 3–4 escalations, produce customer case summaries and metrics, and support after-hours/on-call customer needs.

Provide technical support for POS hardware, software, and networking (especially Oracle Simphony); configure and fulfill hardware orders; track inventory and RMAs; perform POS data entry, ticket routing, and documentation; escalate complex merchant issues.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Provide technical support for a product vertical, troubleshoot and resolve software/network issues, run basic SQL queries, maintain tickets in Salesforce, escalate when needed, meet SLAs, obtain Public Trust clearance, and deliver excellent customer service during assigned CST shifts.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot hardware, OS, network, and medical imaging systems; document issues in CRM; perform remote upgrades and preventive maintenance; drive issue resolution and improve customer satisfaction.

Lead technical interface for North American customers across pre-commissioning to post-commissioning for power conversion and storage systems. Owns issue resolution, root-cause analysis, field troubleshooting, performance monitoring, and cross-functional alignment to optimize reliability and uptime. Provides technical documentation, conducts site visits, and represents product capabilities to customers and leadership.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Provide Tier 2 technical support for Intermedia cloud communications: handle phone queue, troubleshoot telephony and network issues, work with carriers and vendors, document and improve KB and processes, prepare incident reports, monitor systems, participate in on-call rotation and project work to ensure customer satisfaction.

Provide technical support for QuickCharge product by troubleshooting customer issues using logs, Wireshark, SQL queries, IIS and server tools; communicate with clients and product teams, maintain knowledge base, and act as primary contact for assigned clients to resolve moderately complex problems.

Receive, triage, and prioritize technical support requests; provide initial troubleshooting and clear guidance for non-technical users; document solutions for the knowledge base; review support quality; and assist in training new support staff.

Provide Tier 2 technical support for a portfolio management SaaS platform: troubleshoot and resolve complex technical issues, review code to isolate problems, document solutions, produce knowledgebase articles, collaborate with development, services, customer success and sales, and maintain high customer satisfaction and communication standards.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Provide technical onboarding and ongoing support to K-12 district partners, focusing on SSO/SAML integrations, LMS connections, troubleshooting, documentation, running daily live Zoom programs, data management, and collaboration with district teams and global support.

Install, program, test, commission, troubleshoot, and service electronic security systems. Provide customer training, documentation, and technical support; work with project managers to meet budgets and schedules while ensuring safety and customer satisfaction.

Install, program, test, commission, certify, and troubleshoot electronic security systems. Read schematics, perform start-up and customer training, support projects, document work, mentor junior staff, and ensure safety and customer satisfaction.

Lead and grow the Client Support organization, oversee technical support analysts and client advocates, own escalation management, optimize support processes and tooling (ticketing, automation, AI), coordinate with Onboarding and Engineering for go-lives and releases, and drive performance, staffing, and continuous improvement across client support.