Top Tech Support Jobs in Boston, MA

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Provides worldwide technical support for transformer, grid, GIS, and circuit breaker monitoring systems. Diagnoses hardware, software, and communication issues; supports installation, commissioning, maintenance, repairs, and SCADA integrations using Modbus, DNP3, and IEC 61850. Guides customers and field engineers remotely, escalates unresolved issues, tracks cases in Salesforce, prepares reports, documents solutions, and delivers internal and customer training. Travel supports field service activities.

Provides phone, email, and social media customer service and technical support for water filtration products. Troubleshoots installation, maintenance, usage, ordering, and product issues for homeowners and plumbers; manages order entry, account reconciliation, disputes, and support requests. Maintains product expertise, identifies cross-selling opportunities, and supports customer satisfaction. The role also involves training employees on customer service, platforms, applications, and technical support.

Provides live and non-live technical support for Cengage digital solutions. Troubleshoots issues involving operating systems, browsers, plug-ins, connectivity, and mobile devices; uses administrative tools to analyze problems; documents customer interactions in a ticketing system; escalates software defects and communicates feature requests. The role requires clear customer communication, technical troubleshooting, attention to detail, independent work, and a dedicated home workspace with reliable high-speed internet.

Provides live and non-live technical support for Cengage digital education solutions. Troubleshoots issues involving operating systems, browsers, plug-ins, internet connectivity, and mobile devices; uses administrative tools to analyze problems; documents interactions in a ticketing system; escalates software defects and communicates feature requests. The role also provides clear customer guidance and maintains current technical and product knowledge.

Provides technical support for NiCE Recording Solutions serving large public safety customers. Troubleshoots server, network, and VoIP issues; coordinates with customers, Support, and R&D teams; documents service requests; maintains customer communication and satisfaction; follows SLAs and support procedures; participates in knowledge transfer; and handles rotating off-hours support and occasional customer-site travel.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.

Provide Tier I technical support for smart cooler vending operators. Receive and categorize support requests, guide customers through approved troubleshooting, assist with onboarding and app usage, gather connectivity and payment-reader information, document issues, communicate next steps, and follow up. Escalate complex connectivity, backend, hardware, payment integration, and vendor issues to Tier II support while maintaining clear customer communication and accurate records.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Provides Tier 2 technical support for payment processing, online giving, gateway integrations, and reconciliation issues. Investigates complex customer problems, reproduces defects, analyzes logs and account data, and collaborates with Engineering through Jira. Communicates clear resolutions and workarounds, manages customer expectations, maintains support metrics, and partners with Customer Success in a fast-paced SaaS environment.

Provides tier-one technical and clinical support for ZOLL medical products through phone, email, and fax. Responsibilities include resolving customer inquiries, documenting complaints in a tracking system, following up on cases, researching solutions, creating process documentation and technical tips, supporting departmental shipping and receiving, and participating in occasional evening or weekend on-call coverage. Requires customer-facing technical support experience, strong communication, problem-solving, organization, and Microsoft Office skills.

Provides Tier I and Tier II technical support for medical device products through phone and email. Resolves customer and sales representative inquiries, documents claims in Oracle, escalates complex issues, mentors junior representatives, performs research, and provides occasional on-call, customer-site troubleshooting, installation, and emergency support.

Provides first-line technical support for Mimecast customers by phone and email. Troubleshoots issues, diagnoses root causes, implements solutions, documents cases, escalates complex problems, and maintains knowledge resources. The role also identifies recurring issues, recommends improvements, explains technical concepts clearly, and delivers a professional, empathetic customer experience while collaborating with internal teams.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Provides technical support and consulting for Dynamics 365 Finance and Operations ERP clients. Responsibilities include deployments, maintenance, data migration and conversion, custom development, code reviews, integrations, builds, documentation, user training, and environment support. The role uses Azure, Azure DevOps, Lifecycle Services, Power Platform, SSRS, and SSMS while collaborating with functional teams and clients.

Provides advanced Tier 2 technical support across networking, firewalls, hardware, media players, connectivity, and enterprise environments. Diagnoses root causes, manages escalations, supports strategic accounts, and partners with Product, Engineering, Customer Success, and Sales. Administers and optimizes Zendesk AI Co-Pilot, automation, workflows, and self-service. Develops troubleshooting documentation, coaches support staff, analyzes issue trends, advocates for product improvements, and participates in on-call and occasional holiday coverage.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides phone, remote, and in-person technical support across multiple healthcare locations. Troubleshoots hardware, software, printers, mobile devices, IP phones, networks, and operating systems; prepares and deploys equipment; manages support tickets and asset records; assists with account administration; supports technology implementations; and participates in an evening and weekend on-call rotation.

Monitor cloud systems, identify and troubleshoot incidents, escalate issues, document resolutions, maintain monitoring tools and dashboards, and follow operational runbooks. The role supports Linux-based production environments using Docker, Kubernetes, and Ansible concepts, collaborates with senior engineers to improve reliability, and participates in an out-of-hours on-call rotation.