Top Tech Support Jobs in Boston, MA

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

The Technical Support Specialist provides technical support, resolves customer inquiries, and ensures a positive experience through effective communication and problem-solving. Responsibilities include troubleshooting, product assistance, and improving support processes.

As a Technical Support Specialist at Vanta, you will provide technical assistance to customers, troubleshoot issues, and document solutions while collaborating with support and engineering teams to enhance customer experience.

The role involves managing technical escalations, optimizing support processes, analyzing customer metrics, and collaborating with Product and R&D for a high-performing support organization.

The role involves driving technical escalations, optimizing support processes, analyzing KPIs, and collaborating with Product and R&D teams to enhance customer experience.

As a Technical Support Engineer, you'll diagnose and resolve complex technical issues for customers, collaborate with engineering, and manage critical customer issues, all while enhancing your technical skills and supporting Redis Enterprise software.

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

The Technical Support Associate assists Account Managers with servicing Commercial Lines accounts, including processing certificates of insurance, managing data entry, and maintaining documentation for quality control.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Technical Support Analyst provides client support by investigating issues, managing tickets, coordinating with engineering teams, and ensuring client satisfaction.

This role involves providing L1 technical support for enterprise customers, troubleshooting issues, and collaborating with engineering teams while ensuring excellent customer service and documentation.

The Technical Support Specialist provides high-quality support for a SaaS-based CLM platform, resolving technical issues for enterprise customers. They leverage AI tools, manage integrations, and enhance customer experience through collaboration and proactive support.

The Technical Support Engineer resolves complex technical issues, engages with customers, manages cases, and ensures operational continuity while contributing to knowledge improvements.

Manage project activities for Technical Support and User Engagement, coordinating documentation and training, while ensuring compliance with federal practices.

Lead Technical Support and User Engagement activities for a federal data access program, managing documentation and user engagement tasks while overseeing program operations.

The Senior Technical Support Specialist provides product and technical support to customers, resolving complex issues, documenting processes, and collaborating with various teams to ensure customer satisfaction.

The Director of Technical Support will lead the Technical Support Engineering team, defining strategies and improvements for customer experience, complex issue resolutions, and team development in a SaaS environment.

As a Principal Technical Support Specialist, you resolve complex customer issues, act as an escalation point, mentor peers, and drive process improvements.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

The Technical Support Engineer resolves customer support tickets, diagnoses technical issues related to email delivery, onboarding, and integrations, and escalates bugs while documenting solutions.

The Partner Support Escalation Engineer manages technical issues between Arlo and partners, ensuring resolution and support for IoT products. Responsibilities include relationship management, troubleshooting, cross-functional collaboration, and documentation maintenance.

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

The Technical Support Engineer will provide Level 1 support for robotic systems, troubleshooting technical issues remotely, and improving customer support processes.