Top Tech Support Jobs in Boston, MA

The Technical Support Engineer II resolves customer issues related to Rocket Software products, ensuring effective communication and support in a fast-paced environment.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The Technical Support Representative provides initial technical support via various communication channels, managing customer inquiries, troubleshooting, and educating customers.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

The Technical Support Engineer will provide Level 1 support for robotic systems, troubleshooting technical issues remotely, and improving customer support processes.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

Provide remote technical support for Beckman Coulter microbiology products via phone, email, and video. Troubleshoot hardware, software, reagent/assay and training issues, resolve or dispatch appropriate resources, maintain quality and compliance, and work recurring weekend shifts as required.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provide technical support and escalation assistance for Merge Healthcare products, ensuring customer satisfaction through effective problem resolution and communication.

Provide remote technical support for microbiology instruments, resolving hardware, software, assay, and training issues by phone/email. Troubleshoot, distinguish issue types, dispatch resources, maintain quality standards, and work recurring weekends for a 24/7 support environment.

Provide remote technical support for microbiology diagnostic instruments, resolving hardware, software, reagent and assay issues via phone/email/video. Triage complex problems, dispatch field resources when needed, maintain quality and compliance, and work scheduled weekend shifts.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide technical support and troubleshooting for Jenzabar products, guiding customers and collaborating with teams for effective problem resolution.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Provide remote technical support and troubleshooting for customer environments running Linux, OpenStack and Kubernetes (MOSK). Triage IaaS issues, reproduce bugs in labs, own escalations, coordinate with engineering, perform DC ops tasks (firmware, hardware), handle networking and alerting, participate in on-call rotation, and use automation/AI tools to improve resolution efficiency.

The Senior Manager of Robotics Technical Support leads a team for diagnosing and resolving technical issues in robotics systems, drives improvement initiatives, and ensures customer satisfaction.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

As a Technical Support Specialist, you will provide proactive support to customers via email and phone, resolve issues, and collaborate with teams to enhance user experience.

The role involves resolving escalated technical issues, deploying Cynet's security platform, collaborating with teams, and mentoring Tier 1 support.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.