Top Tech Support Jobs in Boston, MA

The Senior Manager of Robotics Technical Support leads a team for diagnosing and resolving technical issues in robotics systems, drives improvement initiatives, and ensures customer satisfaction.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

As a Technical Support Specialist, you will provide proactive support to customers via email and phone, resolve issues, and collaborate with teams to enhance user experience.

The role involves resolving escalated technical issues, deploying Cynet's security platform, collaborating with teams, and mentoring Tier 1 support.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.

Provide empathetic, real-time technical support via calls, chat, and email; troubleshoot platform issues, maintain help resources, escalate bugs and enhancement requests to Product, and partner with Customer Success to maximize user outcomes.

The Technical Support Representative provides Tier I and II support for ZOLL medical products, assisting customers through troubleshooting, documentation, and collaboration with product teams, while also mentoring junior staff.

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

The Technical Support Engineer will provide first-line support for external developers, troubleshoot APIs and smart contracts, and improve documentation. Responsibilities also include developing processes for support requests and gradually taking on partner integrations.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

The role involves diagnosing customer-reported issues, debugging integrated systems, scripting solutions, and collaborating with engineering to address problems in real time.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and software issues; document cases in CRM; perform remote upgrades and preventative maintenance; drive issue resolution across teams; contribute to knowledgebase and improve customer satisfaction.

Lead global enterprise storage technical support teams, own resolution of critical escalations, drive operational excellence and process improvements, partner with R&D and product, coach managers and senior engineers, prioritize resources to maximize customer satisfaction and business impact.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

As a Technical Support Engineer, you'll resolve issues for customers, manage support tickets, guide clients through products, and create resources to improve support efficiency.

Lead the AMER support team, manage escalations and performance, ensure SLA compliance, and communicate with customers during incidents while mentoring team members and driving process improvements.

Provide remote technical support for microbiology diagnostic instruments and assays via phone, email, and video. Troubleshoot hardware, software, reagent, and training issues, resolve or dispatch appropriate resources, and maintain quality and compliance in a 24/7 support environment.

Provide remote technical support for Beckman Coulter microbiology products via phone, email, and video. Troubleshoot hardware, software, reagent/assay and training issues, resolve or dispatch appropriate resources, and maintain quality and compliance in a 24/7 support environment.

Provide remote technical support for Beckman Coulter microbiology products via phone, email, and video; troubleshoot hardware, software, assay and training issues; resolve or dispatch appropriate resources; maintain quality and soft skills; work scheduled weekday and recurring weekend shifts.

Provide mid-level remote support for customer environments running Linux, OpenStack and Kubernetes. Troubleshoot IaaS issues, reproduce bugs in labs, own escalations end-to-end, coordinate with engineering, perform datacenter hardware and networking triage, participate in on-call rotations, and create SOPs and change management artifacts.

Provide phone and email support for Ting customers, troubleshoot root causes, document and report technical issues, use ticketing systems, liaise across departments, prioritize tasks in a fast-paced remote environment, and assist Engineering by testing software and hardware.