We are seeking a Technical Support Engineer with strong expertise in Linux systems and software troubleshooting to support our Automatic Test Equipment (ATE) platforms. This role will be responsible for diagnosing, resolving, and preventing technical issues related to our test systems, ensuring maximum uptime and customer satisfaction. The ideal candidate combines hands-on problem-solving skills with solid communication and customer-facing experience.
Essential Duties and Responsibilities:
- Provide technical support for Automatic Test Equipment (ATE) software and hardware, with a focus on Linux-based environments for our existing Installed base of customers.
- Diagnose and troubleshoot issues in operating systems, drivers, middleware, and test program execution.
- Collaborate with engineering teams to resolve escalated technical issues and provide feedback for product improvements.
- Support system integration, configuration, and software updates for customer deployments.
- Assist in analyzing system logs, crash dumps, and error reports.
- Develop and maintain knowledge base articles, troubleshooting guides, and training material for internal teams and customers.
- Provide remote and occasional onsite support to global customers and manufacturing partners.
- Participate in new product introduction (NPI) by supporting validation, software installation, and customer acceptance.
Education and Experience:
Required
- Bachelor’s or Associates degree in Computer Science, Electrical Engineering, Software Engineering, or related field (or equivalent practical experience).
- 2+ years of experience in technical support, system administration, or software engineering in a Linux environment.
- Proficiency with Linux command line tools, scripting (Bash, Python, or similar), and system monitoring.
- Strong troubleshooting skills in software/hardware interactions.
- Familiarity with automatic test equipment (ATE), semiconductor test systems, or similar complex instrumentation.
- Experience with networking concepts, remote debugging, and software deployment.
- Excellent communication and documentation skills, with the ability to explain technical issues to both engineers and non-technical users.
Preferred
- Experience with C/C++ or Python in a test environment.
- Knowledge of test methodologies, data acquisition systems, or device drivers.
- Prior customer-facing technical support experience in a semiconductor, electronics manufacturing, or test equipment industry.
- Understanding of reliability, uptime, and performance requirements in manufacturing environments. Linux Operating System
Company Summary
With more than 3000 employees worldwide, we offer challenging and rewarding work experiences, generous employee benefits and a strong company culture. If you are looking for a global publicly traded company that provides you with international experience and a challenging work environment, then Cohu is your choice.
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Compensation: The estimated base pay range for this position is $92,000 - $140,000 per year, depending on qualifications, experience, education, and other job-related factors. This range represents Cohu’s good faith estimate of what it reasonably expects to pay for this role upon hire. This role may also be eligible for other compensation programs as determined by company policy.
Featured benefits
• Medical, dental & vision insurance
• 401(k) with company matching contributions
• Employee Stock Purchase Plan
• Tuition assistance
• Disability & life insurance
• Profit Sharing
Cohu firmly supports the U.S. national and various state and local policies of equal employment opportunity which are designed to provide equality of employment and advancement opportunities to every individual without regard to unlawful considerations of race, color, religion, national origin, citizenship status, ancestry, gender, gender identity or gender expression, age, marital status, sexual orientation, disability, medical conditions, pregnancy, genetic information, military or veteran status or any other legally protected category.
In addition, reasonable accommodations are available to qualified disabled individuals, upon request.
Globally, Cohu is committed to full compliance with all applicable laws and regulations governing employment, in the U.S. and in all other locations around the world where we have operations.
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