Top Tech Jobs & Startup Jobs in Boston, MA

Manage and triage customer support tickets, execute SOP-driven workflows, coordinate follow-up with cross-functional teams, document actions clearly, escalate when needed, and identify process improvements to maintain reliable day-to-day support operations.

Serve as primary client liaison and lead for assigned pharmaceutical congresses, managing ancillary meeting spaces, AV, catering, contracts, site inspections, program timelines, and on-site execution. Use program management systems for end-to-end program delivery, maintain records and financial forecasting, coordinate registration/air/DMC/vendors, conduct status meetings and debriefs, and support continuous improvement. Travel up to 40%.

Perform quality audits and controls for benefits administration (COBRA/LOA/retiree), own reports and process documentation, support system testing and bug validation, identify process gaps, assist onboarding/offboarding, support client inquiries, approve refunds, train and liaise with internal teams to drive process improvement and ensure accurate end-to-end resolution.

Manage execution of direct publisher placements (endemic, sponsored content, newsletters, podcasts, OOH). Negotiate terms, review IOs, monitor pacing/delivery, resolve mid-flight issues, reconcile publisher delivery data, and document workflows to support client reporting and repeatable processes.

Generate and qualify B2B SaaS leads through outbound campaigns and inbound follow-up, update CRM daily, collaborate with account executives to meet pipeline quota targets, and prepare activity reports.

Own a book of accounts to identify, develop, and close expansion opportunities across eCommerce channels and global logistics. Manage full sales cycle, negotiate contracts, maintain CRM and forecast, partner with Merchant Success and cross-functional teams, and ensure smooth post-sale handoffs to drive revenue growth.

Own and grow a Mid Market book of existing clients by building relationships, identifying upsell opportunities, managing renewals, and collaborating with Analytics and Product to deliver performance-driven marketing solutions and meet revenue targets.

Lead execution of external and internal communications including PR, digital channels, executive counsel, crisis communications, and content creation. Develop metrics, manage vendors, set standards for visual storytelling, and collaborate across Marketing, HR, and business units to promote GEHAs brand and community investment strategy.

Lead architecture, implementation, and optimization of Azure cloud infrastructure across multiple subscriptions. Build IaC standards and automation, mentor engineers, support mission-critical applications, improve deployment speed and cost control, monitor system health, participate in on-call rotation, and collaborate with cross-functional teams to deploy scalable, secure, production-grade systems.

Develop and maintain a digital ordering platform for medical equipment. Lead technical decisions, deliver quality code, and ensure system reliability while collaborating in an agile environment.