Top Tech Jobs & Startup Jobs in Boston, MA

Lead Customer Success as a commercial growth engine, connecting TDX use cases to measurable customer outcomes and driving retention, renewals, and expansion. Build executive relationships, resolve complex cross-functional issues, mobilize internal teams, and coach Customer Success leaders. Own customer value realization, account strategy, commercial health, and team performance while advising customers and translating their needs into actionable internal priorities.

Own a portfolio of enterprise brand accounts across influencer marketing campaigns. Lead client relationships, translate performance data into strategy, manage timelines, budgets, scopes, and delivery, and protect account margins. Drive renewals, retention, revenue expansion, and net revenue retention. Coordinate Sales, Strategy, Campaigns, Paid, and Product teams while improving workflows, forecasting, reporting, and team performance.

Leads end-to-end integration, validation, testing, and performance optimization of Open RAN 5G NR base-station solutions. Reviews cellular feature designs, defines system-level test strategies, evaluates interoperability and conformance, investigates complex integration issues, and drives root-cause resolution. Develops test methodologies, automation requirements, benchmarks, technical reports, and integration plans. Provides technical leadership, mentorship, and cross-functional guidance across engineering, product, automation, and customer-facing teams.

Manages Meritus College’s learner services ecosystem, including advising, tutoring, wellness, accessibility, library services, accommodations, escalations, vendors, and AI-supported tools. Leads Learner Success Partners, coordinates cross-functional programs, develops service standards and workflows, manages complaints and compliance documentation, tracks performance metrics, and drives continuous improvement for scalable online learner support.

Manage, optimize, and report on paid advertising campaigns across Google Ads, Meta Ads, and other platforms. Collaborate with content, design, and development teams to align campaigns with client goals, analyze performance, improve ROI, and communicate results. The role also involves spreadsheet analysis and may support tracking, SEO, CRM, and client-facing account management activities.

Leads aerospace and defense business development, identifying government funding and shaping requirements before solicitations. Builds relationships with defense agencies, labs, congressional staff, and prime contractors; selects rapid contracting pathways; leads capture, proposals, pricing, and IP strategy; transitions prototypes into production and programs of record; forecasts pipeline and closes high-value government orders. Requires strong defense contracting knowledge, government networks, proposal-writing ability, technical aptitude, and approximately 50% travel.

Designs and executes network equipment test plans, validates Ciena product interoperability, supports optical and Ethernet network implementation, and provides onsite engineering expertise. Responsibilities include equipment commissioning, inventory verification, troubleshooting, performance analysis, customer support, standards development, documentation, and Tier III/IV deployment assistance. The role requires expertise in Ciena platforms, SONET, DWDM, ROADM, Ethernet, IP/MPLS, network management systems, and legacy TDM technologies.

Owns the AI strategy, roadmap, and initiative portfolio for assigned business areas. Identifies and prioritizes AI opportunities, translates business needs into compliant AI solutions, and partners with stakeholders, IT, and AI teams to deliver outcomes. Builds less complex AI agents using approved tools, supports technology adoption, monitors KPIs, and uses analytics, feedback, and market trends to guide continuous improvement and investment decisions.

Provides strategic and tactical leadership across a client portfolio, serving as a senior client advisor and managing account operations, relationships, profitability, growth, and delivery quality. Leads large cross-disciplinary teams, develops engagement strategies, oversees statements of work and budgets, expands executive relationships, and drives new business pitches and contract negotiations. Partners with internal leaders to deliver high-quality digital, creative, and technology engagements while building long-term client partnerships.

Leads strategy, roadmaps, feature definition, delivery, and lifecycle management for large-scale IT product portfolios. Partners with business, clients, sales, account management, development teams, and vendors to define requirements, manage releases, assess build-versus-buy decisions, monitor budgets and KPIs, address risks, and demonstrate business value. Coaches team members and supports Agile delivery, stakeholder communication, product adoption, and migration planning.