Top Tech Jobs & Startup Jobs in Boston, MA

Responsible for achieving territory sales and gross profit targets for commercial and residential business. Develops account plans for top target contractor accounts, manages project pipeline and forecasts in SFDC, aligns with national accounts and marketing, conducts training, and generates demand through targeted market plans. Requires regional travel.

Own and scale global payroll and benefits operations across multiple countries. Coordinate payroll vendors, manage tax compliance, administer US benefits and 401(k), oversee contractors/EORs, maintain payroll records and SOPs, support audits and system improvements, and partner with Finance and internal teams to ensure accuracy and timeliness.

Lead Tides Foundation's Fund Administration: manage a portfolio and a team of Fund Administrators, ensure fund stewardship, compliance, and data integrity; improve workflows and systems; partner cross-functionally to resolve escalations and deliver equity-centered partner service.

Own strategic relationships for a book of enterprise ecommerce clients, drive renewals and upsells, surface risks, educate customers on product value and use cases, analyze ecommerce performance/A-B tests, and coordinate cross-functional initiatives to meet retention and growth targets.

Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.

Own and improve recommendation and search systems across feed, discovery, and search. Build retrieval and ranking (candidate generation, embeddings, two-tower models), run experiments, create user/content/session representations, and ship production ML systems with monitoring to improve retention, engagement, and content distribution.

Lead the Cloud Platform product team to replace and unify Dragos's customer portals into a single platform. Define platform and API architecture, integrate threat intelligence, managed services, AI, and compliance features, manage artifact delivery and entitlement, drive adoption and migrations, partner with engineering and stakeholders, engage customers for validation, track KPIs, and support go-to-market efforts.

Manage all onboard HR functions for the cruise ship, including recruitment, training, payroll, benefits, performance management, employee relations, crew welfare, compliance with maritime labor laws, reporting, budgeting, safety/security coordination, and continuous HR process improvements to support crew engagement and operational goals.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Sell Looma's in-store digital media and content production to alcohol brands; build and manage a book of business; prospect and manage pipeline to close deals; educate brands and agencies on point-of-decision content; design and pitch content strategies; support retail partner strategy and execution (20%).