Top Tech Jobs & Startup Jobs in Boston, MA

Manage a portfolio of logistics, warehousing, fulfillment, and last-mile delivery accounts. Build client relationships, oversee staffing plans and shift fulfillment, resolve escalations, track account health and operational metrics, prepare business reviews, and identify retention, upsell, and expansion opportunities. Partner with Sales and Operations teams to align worker supply with client demand during peak periods and new site launches.

Provide email and phone support to restaurant guests and merchant partners through Zendesk. Resolve high volumes of customer issues, communicate technical problems to development teams, escalate complex cases, maintain follow-through, and identify recurring issues and process improvements. The role requires strong communication, organization, problem-solving, and autonomy in a remote environment.

Own and scale Jellyfish’s security engineering program, including strategy, architecture, secure SDLC governance, AI security, threat modeling, vulnerability remediation, incident response, penetration testing, and bug bounty programs. The role combines hands-on software development with executive advising, cross-functional leadership, mentorship, and security risk management across SaaS infrastructure and customer-facing AI products.

Leads end-to-end pharmacy claims and physician-level data integrations for pharmaceutical and media partners. Translates business needs into technical requirements, coordinates Product, Engineering, Analytics, Legal, Privacy, Sales, and Client Success teams, manages timelines and risks, resolves data issues, oversees contractual data-sharing workflows, and drives testing, launch, handoff, documentation, and process improvements.

Lead hardware and software implementations for strategic accounts, managing projects from sales handoff through deployment, training, post-implementation support, and transition to clinical success teams. Own project plans, milestones, budgets, customer relationships, cross-functional coordination, and process improvements. The role requires enterprise implementation experience, strong project management and communication skills, lean methodology knowledge, and up to 80% travel.

Lead end-to-end qualitative UX research across B2B, B2C, and internal projects, including interviews, usability testing, concept testing, synthesis, and stakeholder recommendations. Partner with product, design, marketing, sales, engineering, and CRO teams to shape user-centered products and improve conversion. Maintain the Dovetail research repository, facilitate workshops, manage multiple projects, and support research operations, tooling, ethical practices, and GDPR-compliant data handling.

Owns multi-state US and Canadian payroll, including bi-weekly, off-cycle, and manual payments. Serves as the UKG Pro and Workforce Management Dimensions expert, improving configurations and reducing manual processes. Coordinates international payroll providers, reconciles payroll to the general ledger, supports audits, maintains tax and payroll controls, manages employee changes, and documents procedures. Collaborates with HR, Benefits, and Accounting while safeguarding confidential information and training backup team members.

Own and evolve HCSS’s organic social media and influencer strategy across channels. Develop and publish content, manage communities, execute integrated campaigns, support thought leadership and employer branding, and collaborate across marketing and business teams. Monitor trends and emerging platforms, build influencer programs, analyze performance, and optimize social presence. The role supports national and global audiences, with occasional travel of up to 5% for conferences, customer visits, and company events.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Lead enterprise go-to-market strategy for Zapier’s new products, including Sidekick. Own positioning, packaging, governance messaging, enterprise ICP, competitive differentiation, customer proof points, sales enablement, and commercial readiness. Partner with Product, Sales, Marketing, and Customer Advocacy to support enterprise opportunities, translate product updates into field materials, and incorporate customer and deal feedback into product and GTM decisions.