Top Tech Jobs & Startup Jobs in Boston, MA

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Leads and coaches licensed personal lines insurance agents, drives sales and service metrics, oversees insurance sales from intake through fulfillment, identifies cross-sell opportunities, and develops processes for SoFi Protect. Manages performance, hiring, team development, and carrier relationships while advising members on Home, Auto, and Life Insurance coverage.

Manage strategic sourcing and procurement projects across financial services categories, including RFPs, renewals, supplier negotiations, benchmarking, spend analysis, and cost-saving initiatives. Partner with Legal, Finance, Risk, Compliance, Information Security, and business stakeholders to evaluate suppliers, negotiate commercial terms, manage contracts, monitor supplier performance, and ensure procurement governance. Prepare financial analyses, business cases, savings forecasts, and executive recommendations while managing multiple cross-functional projects.

Lead Headway’s Web Platform team of five frontend engineers. Own frontend strategy, design systems, web architecture, accessibility, performance, testing, and agentic UI workflows. Hire and develop engineers, manage performance, align with Design and product teams, define roadmaps and metrics, and advocate for frontend standards company-wide. Remain hands-on with code and AI tools while evolving shared frameworks, tooling, documentation, and automated quality checks.

Leads clinical product strategy for payer and outcomes initiatives, translating behavioral health workflows, reimbursement requirements, and quality standards into product requirements. Partners with product, engineering, data, payers, and health systems to measure outcomes, improve clinical quality and safety, influence roadmaps, and represent Headway externally. Requires an active psychologist or psychiatrist license, extensive clinical experience, payer-facing expertise, claims or outcomes experience, and strong analytical and presentation skills.

Own project and case management across health underwriting products, coordinating intake, prioritization, tracking, dependencies, risks, and resolution. Partner with Product, Data Science, Data Engineering, Implementation, QA, and client teams to remove blockers and improve accountability. Build reporting on workload, ticket aging, bottlenecks, and resolution rates while connecting Salesforce, Jira, and spreadsheet workflows to automate processes and create a proactive, data-driven operating model.

Staff Data Engineer responsible for setting technical direction, architecting scalable data platforms, leading cross-functional initiatives, improving reliability and performance, and enabling AI-assisted analytics and development. The role includes hands-on development with Python, SQL, cloud data warehouses, orchestration, infrastructure as code, Kubernetes, Kafka, and streaming pipelines, along with mentoring, technical advocacy, documentation, code reviews, and on-call troubleshooting.

Lead enterprise implementations of TigerConnect healthcare software from initiation through closure. Responsibilities include software configuration, stakeholder and resource management, risk and budget oversight, organizational change management, user training, executive reporting, customer onboarding, quality assurance, and process improvement. Collaborate with product, engineering, solution design, and clinical teams while ensuring projects meet scope, schedule, budget, customer value, and ROI objectives.

Drives new-logo acquisition and revenue growth among mid-market healthcare organizations. The Account Executive owns healthcare decision-maker relationships, builds high-volume pipelines, conducts consultative discovery and product demonstrations, manages opportunities through close, and meets sales quotas. The role requires SaaS sales experience, acute healthcare selling experience, strong solution-selling abilities, and effective collaboration with Sales Development, Marketing, and cross-functional teams.

Manage full-lifecycle recruiting for technical and IT roles, including sourcing passive candidates, building talent pipelines, partnering with hiring managers, screening applicants, conducting initial interviews, and guiding candidates through the hiring process. The role also provides market intelligence on IT talent and compensation while recruiting for positions such as program managers, AI architects, AI engineers, technical product managers, and product owners.

Own full-cycle, net-new enterprise sales for the MapQuest mapping platform. Build outbound pipeline across targeted verticals, sell location APIs and SDKs to technical executives, manage technical evaluations and proofs of concept, negotiate enterprise contracts, and close multi-year deals. Partner with Solutions Architecture, procurement, product, and company leadership while providing market feedback. This is a remote individual-contributor role with prospect and event travel.

Build and lead MapQuest APIs' technical selling function for enterprise customers. Conduct technical discovery, create proofs using customer geospatial data, win competitive evaluations, develop migration tools and code samples, and own technical customer sign-off through implementation handoff. The role combines solutions architecture, development, technical sales, and geospatial investigation while supporting enterprise API revenue growth.

Provide technical customer support for Lob’s direct mail API and dashboard. Troubleshoot API errors, webhooks, HTML templates, address verification, and delivery tracking using logs and diagnostic tools. Resolve Zendesk tickets within SLA, explain technical issues clearly, escalate complex cases, identify security and fraud concerns, track recurring product friction, and create help center resources and response macros. The role requires strong communication, prioritization, technical curiosity, and the ability to support both technical and nontechnical customers.

Provides administrative, operational, and program support for employee experience, engagement, and business partner teams. Responsibilities include responding to employee and manager questions, coordinating lifecycle processes, maintaining Workday transactions and records, supporting performance and talent programs, analyzing employee feedback, and administering culture, recognition, mentorship, and engagement initiatives. The role also supports communications, events, reporting, scheduling, and cross-functional talent programs while handling sensitive information with discretion.

Lead the technical direction, architecture, and development of Compass, an LLM-powered agent platform. Design multi-agent systems, MCP and A2A integrations, orchestration, evaluation, and observability infrastructure. Drive cross-team technical projects, production support, engineering quality, mentoring, and adoption of AI-assisted development practices. Partner with Product, QA, Design, Operations, and Engineering stakeholders to deliver reliable agentic systems.

Build and maintain authentication and fine-grained authorization systems using Auth0 and OpenFGA. Own OAuth 2.0 and OpenID Connect implementations, identity federation, token flows, and permissions for AI agents. Lead cross-team technical projects, set engineering standards, review code, and mentor engineers. The role requires strong backend development skills and experience with identity providers, ReBAC systems, and complex multi-tenant authorization models.