Top Tech Jobs & Startup Jobs in Boston, MA

Direct customer support strategy, operations, and team leadership while transforming support through AI-powered tools and automation. Own patient NPS and core support KPIs, evaluate and deploy support technologies, improve efficiency and resolution outcomes, and report ROI to executives. Partner with Product, Engineering, Data, Clinical, Network Operations, and Customer Success teams while ensuring HIPAA and data-privacy compliance. Recruit, train, and develop support professionals and lead change management for new tools and workflows.

Perform end-to-end, integration, system, user acceptance, and automated testing for software applications. Create test strategies, plans, documentation, and automated test cases; execute tests; assess results; and track defects through resolution. Translate business requirements into technical requirements, identify risks, troubleshoot application issues, and collaborate with engineering and development teams. Support product implementations, training, technical escalations, and quality assurance oversight across project workstreams.

Owns expansion and revenue growth across existing health system accounts. Responsibilities include identifying opportunities, converting engagements to platform agreements, managing executive and clinical stakeholder relationships, developing account plans, supporting renewals, maintaining CRM and forecasts, and providing account intelligence for product and pricing decisions.

Manages project cost setup, contract billing, financial reporting, budgets, cash-flow projections, and contract closeout activities. Reviews construction contract costs, funding, change orders, retainage, subcontractor invoices, progress billings, and financial performance. Coordinates with accounting, project management, operations, contracts, vendors, and subcontractors to ensure accurate cost tracking, revenue recognition, compliance, and timely billing. Supports audits, government reporting, Costpoint administration, and internal training.

The Workflow Consultant advises healthcare organizations on patient flow, assesses and redesigns workflows, configures TeleTracking solutions, facilitates validation and change adoption, and manages project deliverables and stakeholders. This client-facing role supports measurable improvements in productivity, patient experience, and clinical outcomes. It requires extensive domestic and international travel, healthcare operations expertise, stakeholder engagement, presentation and documentation skills, and the ability to lead complex workflow implementation projects.

Lead complex end-to-end SaaS implementations for municipal government clients, including configuration, data migration, integrations, training, change management, and post-launch transition. Advise clients on process re-engineering, data strategy, and scalable system solutions while managing scope, risks, dependencies, and stakeholder relationships. Partner with Sales, Product, Engineering, and Customer Success to assess feasibility, address feature gaps, improve delivery processes, and drive adoption.

Leads strategic communications for financial services policy clients, with emphasis on digital assets and currencies. Responsibilities include developing messaging and collateral, monitoring policy and media trends, conducting media outreach, managing client projects, editing junior staff work, supporting client relationships, contributing to business development, and coordinating integrated services across firm divisions.

Own end-to-end implementation and post-sale success for 2–3 enterprise SaaS accounts. Configure workflows, lead discovery, change management, training, adoption, account health, renewals, and expansion. Build scalable implementation playbooks, templates, and documentation while partnering with Product and Engineering on customer feedback and adoption blockers. The role is remote or hybrid in the Bay Area and requires approximately 10–15% travel to customer sites.

Provides remote administrative support, manages filing systems, prepares reports, analyzes data, handles customer inquiries, and coordinates meetings and appointments. The role requires strong organization, communication, customer service, time management, and independent work skills.

Founding Engineering Manager and Technical Lead responsible for defining architecture, building billing and claims systems, ensuring data integrity and auditability, and hiring and leading the engineering team. The role is hands-on, covering backend systems, APIs, partner integrations, reconciliation, invoicing, internal claims tooling, engineering practices, and cross-functional collaboration.