Top Tech Jobs & Startup Jobs in Boston, MA

Owns daily contact center operations, including Talkdesk administration, campaign setup, workforce planning, KPI reporting, quality assurance, compliance, training, and process improvement. The role supports activation, pharmacy, and clinical operations by improving telephony workflows, automating reporting and QA processes, managing outreach lists, coordinating vendors, and translating operational needs into technical requirements. This is a fully remote position with a preferred evening shift and rotating Saturday coverage.

Conduct high-volume outbound calls and targeted emails to K-12 district HR contacts, build relationships, research prospects, qualify interest, and book meetings for Account Executives. Maintain accurate CRM activity records, ensure strong meeting attendance through follow-up, and share field insights to improve messaging and outreach strategy.

Develops dashboards, data models, reports, and analytical solutions that transform raw data into actionable business insights. Partners with stakeholders, provides technical guidance, documents architectures and processes, troubleshoots analytics solutions, and communicates findings to technical and non-technical audiences. Requires advanced Spotfire, SQL, business intelligence, and data analytics expertise, with knowledge of Databricks, Power BI, Python, R, Salesforce, and modern data architecture.

Build and maintain ICU Medical’s alternate-site business across a territory by developing customer and distribution-partner relationships, achieving revenue objectives, conducting product demonstrations and implementations, and providing post-sale education. The role requires clinical and technical product knowledge, competitive positioning, territory growth, and collaboration with sales, marketing, and operations teams. It is remote and field-based, requiring more than 50% travel, overnight stays, and occasional weekend or evening work.

Support AAA game development by implementing existing animation assets in Unreal Engine. Select animations for scenes, connect assets according to creative direction, review playback, troubleshoot implementation issues, and incorporate feedback on timing, pacing, posing, and presentation quality. The internship includes mentorship, collaboration with artists and game development teams, and hands-on experience with cinematic presentation workflows.

Create and execute workflow-based software tests for a commercial loan origination system. Report, troubleshoot, and verify defects; monitor regression and code-change impacts; support post-release issue resolution; develop software quality measures; and collaborate with product, development, IT operations, and mortgage origination teams.

Manage high-volume inbound and outbound sales activity, create trip quotes, close new business, grow repeat bookings, and develop high-value customer accounts. Maintain accurate CRM and call documentation, use performance data to prioritize opportunities, handle objections, and ensure precise booking experiences. Collaborate with leadership on performance reviews and continuously improve sales tactics and execution.

Leads experience strategy and UX research, testing, design, and service design initiatives for client digital experiences. Develops personas, journey maps, information architecture, wireframes, prototypes, measurement plans, and roadmaps. Facilitates workshops, translates customer insights into actionable solutions, guides cross-disciplinary teams, critiques visual design, and advocates for accessibility and customer experience. The role also requires client communication, project leadership, and managing multiple engagements.

Manages post-go-live customer relationships, success plans, account health, business reviews, and executive communications. Translates product usage and operational data into ROI recommendations, coordinates with Support, Product, Sales, Implementation, and Training teams, and identifies renewal and expansion opportunities. The role also improves customer advocacy, guides change across stakeholders, and develops operational efficiencies across a portfolio of accounts.

Develop and maintain high-scale JavaScript and TypeScript monetization solutions for publisher websites. Own Freestar’s Prebid.js and Prebid Server header-bidding wrapper, including architecture, adapters, modules, releases, and performance. Integrate with Google Ad Manager, GPT, IMA SDK, and programmatic advertising systems. Monitor Core Web Vitals, reliability, and network performance while reviewing code, resolving critical issues, and guiding technical decisions.